Successful Commissioning - The People Approach April 24 th, 2008.

Successful Commissioning

-The People Approach

April 24th , 2008

Who had a Success? What made it work and why?

Successful Commissioning

Who had a Nightmare? Why was it that way?

What Was the ‘People’ Impact Who were the Positive Players Who was the baggage

You ‘Gotta’ Wanna Or it Ain’t Gonna!

Commissioning Plan

The People Stuff is the Tough Stuff!

Equipment doesn’t talk back

Self Awareness What are our emotions and their impacts

Cx - Your People Stuff

Self Management What I do in the Cx process influences All.

Relationship Management The way we interact with others matters Positive relations avoid the negative results

Emotional Awareness What impact do they have? Gut’s and Instinct to guide decisions

SELF AWARENESS

How are you handling the issues? What’s your Attitude Demonstrate an ‘Energy’ level

What are your Limits? You bring Strength to the Project! Are their things you cannot do?

Emotional Self Control We set the limits of emotional allowance What level of emotion is acceptable

SELF MANAGEMENT

Displaying Expectations Honesty, Integrity, Trust-Level

Motivation, Initiative Readiness to grab opportunities Drive to improve performance

Optimisim Seeing the upside in all activities

Inspirational Leadership Guiding and Motivating the Cx vision Influencing others through persuasion

RELATIONSHIP MANAGEMENT

Developing Others Our Team Members - Retention Business peers unfamiliar with Cx

Teamwork You will be more successful! No One Man Bands

Emotional Awareness What impact do they have? Gut’s and Instinct to guide decisions

SELF AWARENESS

How are you handling the issues? What’s your Attitude Demonstrate an ‘Energy’ level

What are your Limits? You bring Strength to the Project! Are their things you cannot do?

Meetings are Critical Activity of the Cx Process

The Commissioning Meeting

They Can Be Painful Frustratingly Long

Pointless

Death By Meeting! What was the ‘People’ stuff

The Commissioning Meeting

The People Stuff is the Tough Stuff!

Equipment doesn’t talk back

Establish the Relationship Identify & Introduce Tell them who you are Make yourself human

RELATIONSHIP MANAGMENT

Finding Common Ground Seek a Solution Agree to Disagree

Building Rapport Coffee & Donuts matter Talk about painful experiences

THE PEOPLESTUFF

IS THE TOUGHSTUFF