REMOTE PAYMENT PROCESSING TAKES FARNBOROUGH INTERNATIONAL AIRSHOW TO UNPRECEDENTED HEIGHTS The Farnborough International Airshow is a seven-day international trade fair for the aerospace industry which is held once every two years at the Farnborough Airfield in Hampshire, England. CHALLENGE The Farnborough International Airshow is a temporary exhibition and as a result it faces a number of challenges in terms of internet and phone line connectivity. This has meant, in the past, the organisers have not been able to accept credit card payments at the show, meaning that visitors could buy tickets and make purchases onsite by cash only. This was of course very restrictive and a great deal of business could have been lost as a result. The show did have certain EPOS technologies in place but these had considerable limitations, therefore a decision was made to address this to improve both efficiency and the overall visitor experience. Farnborough International Ltd contacted Verifone with interest in handheld chip and PIN terminals that would overcome these limitations. SOLUTION Responding to the request, Verifone built a detailed understanding of the show’s specific requirements and responded by supplying 60 of its V x 670 GPRS payment devices, combined with PAYware Ocius – Verifone’s ‘payments as a service’ platform. PAYware Ocius bundles hardware, software, gateway services, end-to-end encryption, estate management and value-added solutions into a comprehensive managed service offering, which makes card acceptance simple for merchants. The V x 670 is a reliable and robust wireless payment device with ergonomic design and small footprint. Verifone’s VX product range is proven and popular, with over 9 million units deployed globally. RESULTS Verifone sent the payment devices to the air show pre-configured and ready to be used, meaning that all the staff had to do was switch them on. No staff training was required and set-up couldn’t have been easier. V x 670 batteries have a long lifetime, lasting for up to 10 hours a day, which covered the air show’s opening hours, with the batteries being left to re-charge overnight. Verifone also provides a merchant helpdesk available seven days a week in case of issues. However, everything went smoothly at the show and no extra assistance was required. Staff at the airshow reported that they found the payment solution efficient, quick and easy to use and they made a greater number of sales by virtue of their implementation. CUSTOMER PROFILE Farnborough International Airshow BUSINESS FOCUS Business-to-business, Hospitality, Leisure LOCATION Farnborough, UK VERIFONE SOLUTION PAYware Ocius + V x 670 GPRS SUCCESS STORY FARNBOROUGH INTERNATIONAL AIRSHOW