Success Story for Global EDI Support · Phase 2: EDI Migration to Seeburger from QAD’s QCE • Liaison with the Seeburger Team for migration Additional Changes: • Streamline of

Success Story for Global EDI Support

Yanfeng All Rights Reserved 2

• Company Overview

• EDI Support Structure & Team

• Global EDI Support Requirements

• Daily EDI Support / Staff Augmentation

• Project Support

• Prioritization & Control

• Results

• Q&A

Agenda

Company Overview

YFAI All Rights Reserved 3

• World leader in automotive interiors

• 30+ years in interiors

• $9 billion in revenue

• 33,000+ employees

• 110 manufacturing and technical

centers in 20 countries

• Started as a joint venture between

Yanfeng & Adient in 2015, has

recently taken full ownership of the

joint venture

Company Overview


Launched 13 plants and 16 other entities

between February and November of 2018

Launched 10 plants, 1 corporate office and 11

other entities between March and July of 2018


EDI Management

Christoph Scheibner – Yanfeng, EMEA

Lee Cantrell – Yanfeng, NA

---------------------------------------

Michael Mina – Logan Consulting

(LC resources only)

EDI Resources - EMEA EDI Resources - North America

May 2017 – March 2021

• Phil Austin – Logan Consulting

Augmentation Resources (peak times):

• Internal EDI Analyst (Daniel)

• Logan EDI Consultant (Lou)

• Logan EDI Consultant (Fanny)

May 2017 – March 2021 (~4 years)• Lisa Dunaway – Logan Consulting

Augmentation Resources (peak times):• Logan EDI Consultant (Patti)• Logan EDI Consulting (Jim)• External EDI Consultant (Jason)

Locations - EMEA Locations – North America

Neuss DE

Namestovo SK

East London SA

Zatec CZ

Neustadt DE

Rosslyn SA

Luneburg DE

Grefath DE

Valencia ES

Cicerale IT

Melfi IT

Rocca IT

Kragujevac RS

Plana CZ

Cottondale, AL

McCalla, AL

Hayward, CA

Belvidere, IL

Louisville, KY

Highland Park, MI

Monroe, MI (2 plants)

Romulus, MI

Southview, MI

Harrison Township, MI (2 plants)

Bryan, OH

Fountain Inn, SC

Chattanooga, TN

Mississauga, ON, CA

Ramos Arizpe, MX (4 plants)

EDI Support Structure & Team


Original Requirements – Staff Augmentation Roles – 2 Resources (US and EMEA)

Main responsibilities:

• Application Support:

• Incident Management (Approvals, Escalations, KPI’s, SLA’s)

• Change Management

• Assign internal resources to projects, major developments/enhancements

• Documentation and Communication of (support model, etc.) to end users

• Webinar/Training for new employees about support portal

• User access management (new users, assign/change roles, close accounts, audits)

• Environment or modules updates/upgrades

• Alignment regarding downtimes of environments between sites/regions

• Manage updates of databases

• Request new/retire environments

• Hardware performance monitoring is on QAD but decisions need to be taken in order

to maintain good QOS

• Regular governance reviews (changes, mediate conflicts between sites/regions)

Global EDI Support Requirements


Original Requirements – Staff Augmentation Roles – 2 Resources (US and EMEA)


• Application Support:

• Incident Management (Approvals, Escalations, KPI’s, SLA’s)

• Change Management

• Assign internal resources to projects, major developments/enhancements

• Documentation and Communication of (support model, etc.) to end users

• Webinar/Training for new employees about support portal

• User access management (new users, assign/change roles, close accounts, audits)

• Environment or modules updates/upgrades

• Alignment regarding downtimes of environments between sites/regions

• Manage updates of databases

• Request new/retire environments

• Hardware performance monitoring is on QAD but decisions need to be taken in order

to maintain good QOS

• Regular governance reviews (changes, mediate conflicts between sites/regions)


100%

0%

Project Support Daily Support/Staff Augmentation

40%

60%

Project Support Daily Support/Staff Augmentation



Project Support (40%)• Upgrade EDI as part of QAD EE upgrade

• Move Yanfeng from QCE and current communication to another EDI provider – Seeburger

• Support new programs requiring EDI Onboarding

• Facilitated and assisted as needed to drive EDI related project to completion. • Online Supplier Planning and Scheduling capabilities using the QAD QCE Product

Daily Support / Staff Augmentation (60%)



The Logan Team was the first contact for both the plants and the suppliers when there was an

EDI issue

Main Activities:

• Support plants for new supplier EDI setups

• Tracking new setups for multiple new programs

• Liaison and Issue Resolution Facilitator between Yanfeng plant users, Yanfeng IT

management and QAD Inc

Daily Support / Staff Augmentation


Phase 1: Migration from Legacy EDI to QAD EE using QCE

• New Supplier Codes, EDI IDs, and VAN or Communication Path

• Send Test Release Files and Receive Test ASN Files

• Troubleshoot Issues with the Data, and Connection

• Track Status of Each Supplier

Phase 2: EDI Migration to Seeburger from QAD’s QCE

• Liaison with the Seeburger Team for migration

Additional Changes:

• Streamline of EDI Versions, to Remove Support for Older / Legacy Formats

• Communication Method from Primarily VAN to OFTP2 / OS2 Direct Connect

Project Support


Prioritization and Control

Phase 1 – QAD / QCE Migration

• Plants were requested to prioritize their suppliers

• Migration completed in conjunction with overall QAD ERP implementation

Phase 2 – Migration to New Provider

• Suppliers prioritized based on amount of traffic

Daily Support

• Evaluation of business need, size and timing of programs involved

Yanfeng management was the ultimate director of priorities and consulted when issues required escalation.


Control

Policy of “communicate, communicate, communicate” was pursued

Main Tools Utilized:

SharePoint – Document repository

Smartsheet – Summary of Results for Management Status Reporting, EDI Master Data and

Preferred EDI Formats by Region

Tracker – Provided status for each transaction that Plant level. Plant users could view and

update as needed

Weekly Status Report – Status updates to Global EDI Managers from Consulting team

Prioritization and Control


Tracker – This is an example of a tracker file. It walks the process of the supplier from

beginning to end and can list who is responsible for each step.

Example - Tools

YFAI

location

QAD Supplier

CodeSupplier Name

Total

Number of

Suppliers

Total

Suppliers

replied

Total

Suppliers in

Wip

Completed

Suppliers

Supplier

Survey

Sent

-Plant

Supplier

Survey

Received?

-Plant

PO

Available?

-Plant

QAD EDI

35.13.7 &

35.13.10

setup

(EDI)

QAD comms

status

(date)

(EDI)

YFAI test

EDI msg

sent to supplier

(date)

Plant Ops

Resource

Date Release

approved by

supplier

Plant Ops

Resource

Supplier

sent ASN

and

notifies

Plant Ops

Resource

Supplier

ASN Received

(date)

Plant Ops

Resource

Supplier

ASN

approved

by YFAI

(date)

HP 9001234 Acme 1 0 1 0 10-Jan 54398

HP 9016547 A-1 Supply 1 1 1 0 10-Jan 12-Jan 95048 15-Jan 1/16 -c READY to TEST

HP 9058271 ABC Resin 1 1 1 0 10-Jan 18-Jan 42320 18-Jan 1/18-r

HP 9042214 Bobs Textile 1 1 1 1 10-Jan 15-Jan 62482 20-Jan 1/21-c 22-Jan 24-Jan 24-Jan 25-Jan 25-Jan

HP 9026482 Johnson Fastening 1 1 1 0 10-Jan 13-Jan 54302 14-Jan 1/15-c 21-Jan 22-Jan

5 5 4 5 1 5 4 3 1 2 1 1 1

80% 100% 20% 100% 80% complete Ready to test 40% 20% 20% 20%

0 2

WIP File sent

1

Ready for QAD


Smartsheet reporting – Smartsheet was leveraged to provide more robust reporting.

Example - Tools


Grades: Daily Staff Support / Augmentation

Overall =

Mngt Satisfaction =

Plant Satisfaction =

Cost Effectiveness =

Grades: Project Support

Overall =

Mngt Satisfaction =

Plant Satisfaction =

Cost Effectiveness =

Results


Questions?

Success Story for Global EDI Support · Phase 2: EDI Migration to Seeburger from QAD’s QCE • Liaison with the Seeburger Team for migration Additional Changes: • Streamline of

Documents