Subject to Change How & why your change program is going to fail, and what you can do about it Francisco Trindade
Subject to Change
Oct 21, 2014
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Subject to ChangeHow & why your change program is going to
fail, and what you can do about it
Francisco Trindade
Agenda
Management ?ChangeReverse AccountabilityChanging So!ware Organisations
Who?
Francisco Trindade
@frankmt
blog.franktrindade.com
Everybody wants change
New Challenges
Competition...
New Markets
Everybody wants change
New Challenges
Competition...
New Markets
Everybody wants change
New Challenges
Competition...
New Markets
Everybody wants change
CO2 EmissionsInternet ConnectionsData StorageMobile Devices Connected to the InternetGenome Sequencing
Everybody wants change
“Change has changed”
CO2 EmissionsInternet ConnectionsData StorageMobile Devices Connected to the InternetGenome Sequencing
Gary Hamel
Everybody wants change
Modern Management
Everybody wants change
Modern Management 1920
Everybody wants change
Modern Management
Changing Organisations
Everybody wants change
Changing Organisations
Bo"om-up
Everybody wants change
Changing Organisations
Bo"om-up
Driven by Employees(hopefully...)
Everybody wants change
Changing Organisations
Bo"om-up
Driven by Employees(hopefully...)
Everybody wants change
Changing Organisations
Top-Down
Everybody wants change
Changing Organisations
Top-DownChange programs
Everybody wants change
Changing Organisations
Top-DownChange programs
“Let’s go Agile”...use Kanban”
...use Ruby”
Everybody wants change
Change programs
Everybody wants change
Change programs
TrainingCoaching
MentoringInfluencing
...
Planning
Everybody wants change
Change programs
“People don’t resist change, they resist being changed”
Peter Senge
Change!
No, thanks...
Everybody wants change
“Let’s go Agile”...go Lean”
...use Ruby”
Uniformity
Everybody wants change
“Let’s go Agile”...go Lean”
...use Ruby”
Uniformity == Control
Everybody wants change
God ComplexControl
Tim Harford h"p://$.ted.com/talks/tim_harford.html
Everybody wants change
God ComplexControl
“In the face of an incredibly complicated problem, people are absolutely convinced they understand
the way the world works”
Tim Harford h"p://$.ted.com/talks/tim_harford.html
Everybody wants change
Everybody wants change ?
Everybody wants adaptability ?
Everybody wants innovation ?
Everybody wants learning ?
adaptabilitylearninginnovation
adaptabilitylearninginnovation
-drivenmanagement
adaptabilitylearninginnovation
#not-drivenmanagement
management
managementLearning to See Mike Rother and John Shook
Improve the system Improve
Work
workers
managers
employees
managers
employees
managers
employees
Reverse Accountability
SemcoBrazil
SemcoBrazil industrial democracy
SemcoBrazil industrial democracy
select their managersemployees can
SemcoBrazil industrial democracy
select their managerschoose when they come to work
employees can
SemcoBrazil industrial democracy
select their managerschoose when they come to work
vote for decisions that affect them
employees can
SemcoBrazil industrial democracy
select their managerschoose when they come to work
vote for decisions that affect them
US$ 4 million in 1982 to US$212 million in 2003
3000 workers in 2003
employees can
SemcoBrazil industrial democracy
select their managerschoose when they come to work
vote for decisions that affect them
US$ 4 million in 1982 to US$212 million in 2003
“Control is an illusion”Ricardo Semler 3000 workers in 2003
employees can
HCLIndia
HCLIndia
Employees first, customer second
HCLIndia
Employees first, customer second
submit tickets against their managersemployees can
HCLIndia
Employees first, customer second
submit tickets against their managersask questions directly to the ceo
employees can
HCLIndia
Employees first, customer second
submit tickets against their managersask questions directly to the ceo
employees can
submit and vote for ideas
HCLIndia
In the first year, a"rition rate halved and revenue grew 34%
Employees first, customer second
submit tickets against their managersask questions directly to the ceo
employees can
submit and vote for ideas
HCLIndia
Employees first, customer second
submit tickets against their managersask questions directly to the ceo
employees can
submit and vote for ideas
In the first year, a"rition rate halved and revenue grew 34%
“Kill the idea that the CEO holds the company’s strategy” Vineet Nayar
Whole foodsUnited States
Whole foodsUnited States
decide who to hirestore employees
Whole foodsUnited States
decide who to hiredecide pricing
store employees
Whole foodsUnited States
decide who to hiredecide pricing
store employees
decide ordering
Whole foodsUnited States
decide who to hiredecide pricing
store employees
decide orderingare evaluated against store results
Whole foodsUnited States
decide who to hiredecide pricing
store employees
“Peer pressure enlists loyalty in ways that bureaucracy doesn’t”
decide orderingare evaluated against store results
John Mackey, CEO and co-founder, Whole Foods
New Management
Openness
Flexibility
Meritocracy
Collaboration
New Management
Gary Hamel - Reinventing the Technology of Human Accomplishmenth!p://tinyurl.com/3l4ggs3
Openness
Flexibility
Meritocracy
Collaboration
New Management
Gary Hamel - Reinventing the Technology of Human Accomplishmenth!p://tinyurl.com/3l4ggs3
"
Openness
Flexibility
Meritocracy
Collaboration
Changing
Gary Hamel - Reinventing the Technology of Human Accomplishmenth!p://tinyurl.com/3l4ggs3
Organisations
"
Changing So#ware Organisations
Changing So#ware Organisations
Technology Based Teams
Front-End
Backend
Database
Changing So#ware Organisations
Lean Startup in the Enterprise
Jez Humble - Agile 2011
Amazon’s product teams
Changing So#ware Organisations
business-aligned teams
Changing So#ware Organisations
Independent business-aligned teams
Product Reviews
Wish List
Shopping Cart
Changing So#ware Organisations
Independent business-aligned teams
Decision autonomy
Scrum!
Lean!
Waterfall...?
Changing So#ware Organisations
Independent business-aligned teams
Visibility across teams
Decision autonomy
Scrum Zone
Yes, we kanban!
Nothing to see here
Changing So#ware Organisations
Independent business-aligned teams
Visibility across teams
Data-based results comparison
Decision autonomy
Delivered!
Delivered!Oh well...
Changing So#ware Organisations
Independent business-aligned teams
Visibility across teams
Knowledge sharing
Decision autonomy
Data-based results comparison
Changing So#ware Organisations
Independent business-aligned teams
Visibility across teams
Decision autonomy
Openness
Flexibility
Meritocracy
CollaborationKnowledge sharing
Data-based results comparison
Changing So#ware Organisations
Independent business-aligned teams
Visibility across teams
Decision autonomy
Openness
Flexibility
Meritocracy
CollaborationKnowledge sharing
Data-based results comparison
Let go of control
“By having so much stock, I have a loaded gun, but in 25 years I’ve never used it because you can only use it once...
...if I veto someone, the next time they’re going to say, ‘Forget it; he’s
going to do what he wants.’Ricardo Semler
Thank youfranktrindade.com @frankmt
?franktrindade.com @frankmt
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