Sub staff trainingnew

Let us take a look at the various rules of Office Etiquette

Personal Hygiene

Hair should be combed neatlyShave, trim moustache and beard regularlyClean fingernailClean feet. No cracked feetNo paan stained teeth

When you use a lift, if you enter into it first, hold the door until all have entered.

If you happen to be near the control panel, ask the others what floor they need, and press the button, accordingly.

CLEAN the Desks & Chamber of Higher Officials

CLEAN the Desks of other officials & staff members

Attend HOD immediately after Bell Rings

Daily clean the water glasses Serve fresh water with coasters & put glass tops Always serve water in a Tray

Remove the cups and saucers after tea/coffee is taken

Serve first to the visitors and then to the officials in the chamber

Serve first to the higher official and then to the others on the dias, in case of Meeting.

Functional

Dusting the computers,printers, machines etc.,

Keep office premises clean, arrange for cleaning with the helf of sweepers

Moving computers and other machines from one place to another

Carrying portable articles like files, paper etc., as per instructions

Functional

Pinning, punching,sorting,filing,record keeping.

Handing over the records to the officials when required

Stamping,making parcles, sending envelopes

Franking of Tapal To carry the cash from office to bank

Functional

Handing over the tapal to the concerned.

Keeping the policy dockets and bringing the dockets when requested by staff

Any other oral/written orders, directives issued by the HOD/Incharge from time to time

• Avoid loud ringing tones of your cell phones.

• Keep your mobile in vibration mode or low ring tone.

• Don’t use mobile in HODs Chamber when attending

the duties.

• Speak politely in low voice over phone

• Do not engage mobile for a long time when officials

are calling.

•Answer call immediately after ring

•Tell first “LIC of India” and then the department/Branch

•Ask the caller , “To whom am I speaking ?”

•Practice good listening skills

•Use pleseant, congenial and friendly tone

•Hand over the phone immediately to the concerned person

Switch ‘ON’ & ‘OFF’ – Lights & Fan / AC before & after office timings.

When situation demands, render your services after office hours & Sundays also.. Ex: Meetings, Conventions & Closings.

Don’t just drag the time in office. Be attentive & act smartly.

Have a pleasant tone and be courteous Don’t sound rushed Pause at appropriate placesExpressivenessLower, mellow pitch

• Feel good about your work• Smile• Have a positive attitude•Refrain from using office supplies for personal use•Refrain from using swear words•Avoid emotional outbursts•Don’t groom yourself in public•Respect others’ cubicle/office space

Don't be disruptive to others while eating

Keep noise to a minimum Avoid taking part in office

gossips Always be on time. Don't "borrow“ Do the things in the right

priority. Always identify yourself, with

both your name and company or department.