A STUDY ON STRESS MANAGEMENT INSINTEX INDUSTRIES PVT.LTD
PROJECT REPORT
Submitted in partial fulfillment of the requirement for the
degree
Of
B. Sc (INFORMATION SYSTEMS MANAGEMENT)
BY
JAI GANESH.K PM10352
LINGESHWARAN.G PM10358
SAKTHI.R PM10382
PRAVEEN KUMAR.E PM10377
JAGANNATH.B PM10351
Under the Guidance of
Mr.R.Thirumurugan, M.Com, M.Phil.
SHIFT II
AGURCHAND MANMULL JAIN COLLEGE,MEENAMBAKKAM, CHENNAI 600
114.
DEPARTMENT OF B. Sc (INFORMATION SYSTEMS MANAGEMENT)
MARCH 2014
CERTIFICATE
This is to certify that the project report entitled A STUDY ON
STRESS MANAGEMENT IN SINTEX INDUSTRIES PVT.LTD AT LITTLE MOUNT,
CHENNAI 600 015, being submitted to the University of Madras,
Chennai in partial fulfillment of the requirement for the award of
the Degree of B.Sc. (INFORMATION SYSTEMS MANAGEMENT) Is a bonafide
Work carried out, under the guidance of
Mr.R.Thirumurugan, M.Com, M.Phil.
INTERNAL EXAMINER EXTERNAL EXAMINER
PRINCIPAL
CERTIFICATE BY GUIDE
This is to certify that the Project Report entitled A STUDY ON
STRESS MANAGEMENT IN SINTEX INDUSTRIES PVT.LTD AT LITTLE MOUNT,
CHENNAI 600 015, is a report of original research work done by
JAI GANESH.K PM10352
LINGESHWARAN.G PM10358
SAKTHI.R PM10382
PRAVEEN KUMAR.E PM10377
JAGANNATH.B PM10351
Students of third year B.SC[ISM] of AGURCHAND MANMULL JAIN
COLLEGE, MEENAMBAKKAM, CHENNAI 600 114. Under my guidance the
period 2013- 2014, in partial fulfillment of the Degree of
INFORMATION SYSTEM MANAGEMENT
Mr.R.THIRUMURUGAN, M.Com, M.Phil. (GUIDE)
Mr. R. RAJASEKAR, M.Com, M.Phil., MBA, .Net. (DEPARTMENT-
IN-CHARGE)
DECLARATION
We here declare that the project report A STUDY ON STRESS
MANAGEMENT IN SINTEX INDUSTRIES PVT.LTD AT LITTLE MOUNT, CHENNAI
600 015, Submitted by us in partial fulfillment of the requirement
for the degree of B.Sc(INFORMATION SYSTEMS MANAGEMENT) course of
the University of Madras is a record of project work done by us
originally.
JAI GANENESH .K
LINGESHWARAN.G
SAKTHI.R
PRAVEEN KUMAR.E
JAGANNATH.B
ACKNOWLEDGEMENTS
We express our sincere thanks to Dr. G. K. FRANCIS M.com., M.
Phil., Ph.D., Principal, A.M. Jain College (shift II) for having
given all the facilities and resources in bringing this project
successfully.
We express our sincere thanks to Dr. R. BALAJI M.A., M. Phil.,
Ph.D., Advisor (Shift II) and Mrs. Prof. SASILEKHA SUNIL M.A
(Eng)., M.A (MC & JR)., M.ED., M.Phil., PG.Dip in Jainology.,
Advisor (Shift II) and, for their invaluable suggestion throughout
the course of our study.
We sincerely thank our coordinator Mr. R. RAJASEKAR M.com., M.
Phil., MBA., NET.,.
We sincerely acknowledgement the invaluable guidance of
Mr.R.THIRUMURUGAN, M.Com, M.Phil. for the successful completion of
the project work. Without her sincere help the project would not
have seen the light of the day.
We express our sincerely thank to other staffs of the B.sc[ISM]
department, our lovable friends and our family without their
support, understanding and suggestions this project would have been
impossible.
We also extend our sincere gratitude to Mr. LAKSHMI NARAYANAN
for their guidance and allow us to do the project in their esteemed
organization.
INDEX
CHAPTERS CONTENTPAGE.NO
1
INTRODUCTION
2
COMPANY PROFILE
3
REVIEW OF LITERATURE
4
ANALYSIS AND INTERPRETATION
5
FINDINGS, SUGGESSION AND CONCLUTION
INTRODUCTION A study on stress management with special reference
to SINTEX INDUSTRIES. The workplace is a challenging job assignment
followed by moderate doses of competitive spirit, constructive
conflict and a zeal to ahead of others and a ways in which
individual cope, or deal with stress at work is called stress
management. Employers should provide a stress-free work
environment, recognize where stress is becoming a problem for
staff, and take action to reduce stress. Stress in the workplace
reduces productivity, increases management pressures, and makes
people ill in many ways, evidence of which is still increasing.
Workplace stress affects the performance of the brain, including
functions of work performance, memory, concentration, and learning.
Stress at work also provides a serious risk of litigation for all
employers and organizations, carrying significant liabilities for
damages, bad publicity and loss of reputation. Dealing with
stress-related claims also consumes vast amounts of management
time. So, there are clearly strong economic and financial reasons
for organizations to manage and reduce stress at work, aside from
the obvious humanitarian and ethical considerations.Meaning of
stress A state of tension experienced by individuals facing
extraordinary demands, constraints or opportunities.Definition of
stress Stress is an adaptive response to an external situation that
results in physical, psychological and/ or behavioral deviations
for organizational participants.
Stress can be defined as an overload/demand state, where
individuals are being presented with more information, stimuli,
intensity, and immediacy than they can take in or process.
The stress experienceAn individual experiences stress depends:
The persons perception of the situation. The persons past
experiences. The presence or absence of social support, and
Individual differences with regard to stress reactions.
Many health problems are caused or exacerbated by stress,
including: Pain of any king Heart disease Digestive problems Sleep
problems Depression Obesity Autoimmune disease Skin conditions,
such as eczemaCauses of stressTop Ten Stressful Life Events1.
Spouses death2. Divorce3. Marriage separation4. Jail term5. Death
of a close relative6. Injury or illness7. Marriage8. Fired from
job9. Marriage reconciliation10. RetirementWhenever our body feels
something not favorable, then it tries to defend itself. If the
situation continues for long time, then our body is working
overtime.There are several causes of stress. For example, you are
under stress when you are worried about something, worried about
your children, worried about the illness of your father, worried
about your job security, or worried about your loans or similar
things.The following are the causes of stress:Causes of stress at
work To meet out the demands of the job. Your relationship with
colleagues. To control staff under you. To train your staff and
take work from them. Support you receive from your boss, colleagues
and juniors. Excessive work pressure. To meet out deadlines To give
new results. To produce new publications if you are in research
area. Working overtime and on holidays. New work hours. Promotion
Argument or heated conversations with co-workers or boss. Change of
job Work against will. Harassment. Sexual molestationOBJECTIVES OF
THE STUDY:1. Assess current stress level of employees at Sintex
Industries Ltd.2. Identify situations that cause stress.3. Be more
knowledgeable on techniques/methods to lower stress.4. Apply
various stress reduction techniques to alleviate stress.5. To know
the stress of the employee.6. Identify emotional, physical and
mental effects of stress.
SCOPE OF THE STUDY The scope of the study is extended only to
the employees working in Sintex industries. It does not cover
employees working in other branches of Sintex industries. To
fulfill objectives of this research, the study is undertaken to
analyze the stress management at sintex industries.
RESEARCH METHODOLOGYThere are 3 types. They are1. Exploratory
Research2. Descriptive Research3. Explanatory Research
Exploratory Research
Exploratory research might involve a literature search or
conducting focus group interviews. The exploration of new phenomena
in this way may help the researcher need for better understanding,
may test the feasibility of a more extensive study, or determine
the best methods to be used in a subsequent study. For these
reasons, exploratory research is broad in focus and rarely provides
definite answers to specific research issues. The objective of
exploratory research is to identify key issues and key variables.
For example, one outcome might be a better system of measurement
for a specific variable. If you define your study as exploratory
research, then you need to clearly define the objectives. Calling
your report exploratory is not an excuse for lack of
definition.
Descriptive Research
As its name suggests, descriptive research seeks to provide an
accurate description of observations of a phenomena. The object of
the collection of census data is to accurately describe basic
information about a national population at a particular point in
time. The objective of much descriptive research is to map the
terrain of a specific phenomenon. A study of this type could start
with questions such as: What similarities or contrasts exist
between A and B?, where A and B are different departments in the
same organization, different regional operations of the same firm,
or different companies in the same industry. Such descriptive
comparisons can produce useful insights and lead to
hypothesis-formation.
Explanatory Research
Explanatory studies look for explanations of the nature of
certain relationships. Hypothesis testing provides an understanding
of the relationships that exist between variables. Zikmund (1984)
suggests that the degree of uncertainty about the research problem
determines the research methodology Descriptive methodology is used
in the present study
DATA SOURCES:Primary data: The primary data was collected from
the respondents by administering a structured. Questionnaire and
also through observations, interviews and discussion with
management teams.
Secondary data: A part from primary data the secondary data is
being collected through text books, records of sintex industries
ltd, Journals, from library, academic reports and interest used for
this study
SAMPLING:Sample population: There are totally 300 & above
employees working in the Sintex Industries Ltd.Sample size: out of
the total population, the sample taken amongst employees i.e., 75
respondents.Sampling area: The research was conducted at sintex
industries ltd.Sample method: The research was made by the survey
in accordance to the convenience of the employees. So the sample
type is convenience sampling.TOOLS USED FOR ANALYSIS Primary data
was collected through the questionnaire by distributing
questionnaire with the close ended and open ended questions have
been used as samples respondents. On the basis of the tables, the
facts are presented in the form of BAR charts.Plan of analysis The
data is collected and classified in an organized and systematic
manner. The data is collected and classified by random sampling
method. The classified data is tabulated and calculated into
percentages. The data is interpreted for getting results required
for the research study. The tabulated data is shown in the form of
BAR charts for better understanding.LIMITATIONS OF THE STUDY The
present study is limited to many aspects. Providing information
about stress management is the outcome of various variables. It is
not possible to take into consideration each and every aspect/
criteria in this study. The research study is limited to a small
size. Some of the information given by the respondents may not be
reliable(bias) I was not able to collect the information from all
the employees of organization because of busy schedule of
employees. The study is confirmed only to employees of sintex
industries ltd. Therefore the results and conclusion of study is
may not be applicable to other banks. The question that are asked
being personal, some of them hesitated to answer it. Analysis is
done on the assumption that respondents have given correct
information through the questionnaires.
PROFILE OF THE COMPANYSintex Industries Ltd is one of the
leading provides of plastics and niche textile-related products in
India. Established in 1931, Sintex has a proven track record of
pioneering innovative concepts in plastics and textile sectors in
India and an uninterrupted 77 years of dividend payment to its
shareholders. The company is organized in to two business segments
namely, textile and plastics. In the textile division, the company
manufactures high-value, yarn-dyed structured fabrics, corduroy and
items relating to home textiles. In the plastic division, the
company manufactures the following storage solutions for water, oil
and fuel; prefabricated structures, monolithic structures,
industrial custom molded products, consumer custom molded products
and interiors products.Establishment & Journey so far:-1931-74
Incorporated as The Bharat Vijay Mills Limited in June 1931
Established composite textile mill in Kalol, Gujarat1975-90
Commenced manufacturing of plastic molded polyethylene liquid
storage tanks including water tanks. Plastics Sections for
Conversion in to Partitions, False ceilings, Wall paneling, Cabins,
Cabinets, Furniture etc.
1995 Renamed to Sintex industries limited Commenced
manufacturing of SMC molded products, pultruded products, resin
transfer molded products and injection molded products
Modernization and expansion of the textile unit Commenced
structured yarn dyed business
2000-Till date Alliance with European design houses and a UK
based textile marketing company Commenced production of
pre-fabricated structures for classrooms, booths kiosks and office
rooms Acquisition of 74% stake in Indian subsidiary of Zeppelin
Mobile systems Ltd., Germany Entered the housing sector with
monolithic construction First international acquisition by
acquiring 81% stake in Wasaukee Composites Inc., USA. Acquired 100%
stake Nief Plastics SA, a French company Acquired automotive
business division of Bright Brothers Limited Wausaukee acquired
100% stake of its competitor, Nero Plastics Inc.,USA Zeppelin
acquired Digvijay Communications and Network Pvt.Ltd., Indore and
become the total solution provider for telecom sector.LOCATION OF
HEADQUARTERS & MANUFACTURING FACILITIES:-The company is
headquartered in Kalol in Gujarat with 13 branch offices across
India. It is having eight manufacturing facilities located at
Kalol, Kolkata, Daman, Bangalore, Nagpur, Baddi , Salem and Bhachau
in India. They are having a strong presence in the European,
American, African, and Asian markets including countries like
France, Germany and USA.SHARE HOLDING PATTERN : BSE: 502742 NSE:
SINTEXEQ ISIN code: INE429C01035 CURRENT STOCK PRIZE: 63.15 INR
Holders NameNO of Shares% Share Holding
Promoters9960876536.49%
Foreign Institutions8015261629.36%
General Public3350055612.27%
Other Companies2992122210.96%
Banks & Mutual Funds137045825.02%
Financial Institutions85483733.13%
Others57762572.12%
Forrign NRI17784950.65%
TOP MANAGEMENT BOARD OF DIRECTORS:
ChairmanDinesh B Patel
Vice ChairmanArun P Patel
DirectorsRamnikbhai AmbaniAshwin Lalbhai ShanRooshiKumar
PandyaIndira J ParikhRajesh B ParikhLavkumar Kantilal
Managing DirectorRahul A PatelAmit D Patel
Company SecretaryS B DangayachL M Rathod
Deputy Company SecretaryHitesh T Mehta
FINANCIAL PERFORMANCE OF SINTEX INDUSTRIES:The consolidated
revenue and EBITDA of the company the grown at a CACR of 43.9% and
45.3% over the last four years. All business segments of sintex
industries have registered consistent growth in both top and bottom
lines over the past four years.The plastics division, which remains
the mainstary of the companys business, accounted for 80.36% of the
total revenues with growth of 63.69% in FY11. Prefabricated
structures, part of the plastics division was the main driver of
growth. This growth was divided by the demand for prefabricated
structures such as monolithic construction and BT shelters
particularly to major telecom providers such as Bharati Airtel and
Reliance.The textiles divisions revenues grew 9.51% during FY 11
largely on account of a 49% rise in exports to euro-denominated
nations like Italy and Spain a natural hedge against a weakings US
dollar. The Company strengthened its business throught alliance
renewals with leading EU and UK design houses.SINTEX INDUSTRIES LTD
Q1-2012 PAT DROPS TO RS.46.79 CRORESintex Industries Ltd announced
its Financial Results for the period ended june 30,2012.The
companty has posted net profit of Rs.467.936 million for the
quarter ended june 30,2012 as compared to RS.945.762 million for
the quarter ended june 30,2011, representation a decrease of
50.52%.Total income wasat Rs.10805.600 million for the quarter
ended tune 30,2012 where as the same was at Rs.111119.956 million
for the quarter ended June 30,2011, representing a decrease of
2.83%.The company has reported an EPS of RS.1.72 for the quarter
ended June 30,2012 as compared to Rs.3.49 for the quarter ended
June 30,2011.Shares of Sintex Industries Ltd was trading in BSE at
RS.66.60, up by Rs.2.10 or 3.26%. The strock hit an intraday high
of Rs.67.20 and low of Rs.61.90.The total traded quantity was 35.58
lakhs compared to 2 week average of 9.06 lakhs.
SWOT ANALYSIS of SINTEX INDUSTRIES:-STRENGTHSIndias
prefabricated leader, leveraging a rich government/private sector
customer mix. Limited competition in growth segment such
prefabricated buildings due to high entry barriers. Marketing
concept as a base. The decision making and creation of the products
is based on our customers wants and needs. Quality of the material.
Very knowledgeable employees and a very good communication.
WEAKNESS Liquidity risk The company is still struggling to make
a decent profit. The lack of monetary income hinders the ability to
purchase the materials needed to product.
OPPORTUNITIES Surging demand in downstream industries like
packaging, automobile and retail. The Indian automotive sector is
averaging an annual growth of more than 10% the retail sector
reflects a strong growth potential across the foreseeable future;
the FMCG segment accelerated at 14.5% a year driving demand in the
packaging sector India is expected to the third largest plastic
consumer after the US and China with an expected consumption of
12.5 MMT as against 38.9 MMT for the US and 31.3 MMT for china. The
investment surge in indias power sector strengthening the demand
for electrical accessories. The India textile industry is projected
to grow at 16% in value terms to reach USD 115 billion by 2012,
with exports growing at 22%.
THREATS Execution delays in prefabricated building expansion
plan Delay in integration of acquired assets. Declining economy.
Freight pricing is another concern, due to escalating gas prices
Mass amounts of competition BUSINESS STRATEGIES OF
SINTEX:-Objectives and Goals Profit-Increase profit 20% over the
next calendar year. Exposure-Create bigger brand image for the
company creating a bigger awareness throughout the US by 50% over
the next calendar year. Volume-Increase volume shipped out to
distributors by 25% over the next year, and start selling to
dealers and increase the volume with dealers by 30%.Acquisitions to
drive growthSintex is well known for its water tanks has in India,
has now made its entry in to customized plastic manufacturing
business post its new acquisitions. Through these acquisitions it
has entered in to new and very fast growing business. It would now
with the aid of new techniques and setups, focus on different
ancillary products that can be used by the automobile, aerospace
and power sectors.1) The acquisition of 100% stake in France based
Nief Plastic will enable the company to establish itself in the
international plastic component and composite markets. This will
provides ready access to reputed automobile manufacturers such as
Renault, Peugot,Alstom,Schneider,Faurecia etc. And also deeper
penetration in to the Eu markets with precision plastic
auto-component products.
2) The acquisition of 81% stake in Wisconsin based Wausaukee
Composites will help it in spreading its composite component
footprint across the US. The company will automatically cater to
Neros reputed client base comprising
Phillips,Siemens,Hitachi,Toshiba,GE,Caterpillar, NewHollandTractors
,Agco,Bobcat,Alstom and Amtrac among others.
3) The acquisition of the automation plastic division of Bright
Brothers has enabled the company to assume control of five
strategically located manufacturing plants in Pune, Sohna, Chennai,
Pithampur and Nasik, Specializing in the manufacture of
injection-moulded plastic components for the automotive industry.
Bright Brothers has leading automative companies like Maruti
Suzuki,Tata Motors,Honda,Mahindra & Mahindra and Hyundai as its
clients.
Alliances to increases reach-With a view to strengthen our
position, we at Sintex aim to offer ourselves as a global solutions
provider to our clients both in India and abroad. To achieve this
we have adopted an aggressive strategy of inorganic growth. Under
this strategy we have acquired companies that are specialists in
their respective areas.Wausaukee Composites Inc.-USA Front end
marketing in US for Sintex products, manufactured across
diversified processes Access to OEM Fortune 500 customer base
Access to superior technology Sintex LCC advantages to leverage
volume business for WausaukeeNief Plastic SAS Access to Niefs
strong customer base A route to enter the European plastic
components market with competitive pricing and technical
qualifications. Potential synergies with Bright Autoplast to create
a strong presence in automotive composite and electrical
marketBright Autoplast Pvt.Ltd., IndiaZep infratech
Limited,India
PRODUCT INNOVATIONS- With its state of art technology, it has
witnessed an enormous growth in its two segments viz.Prefabricated
Structure and Monolithic Construction. These divisions will be the
major growth drivers over the next few years.Sintex is present in
the textile business, Producing high quality fabrics under the
brand BVM for its prestige clients Armani, Versace, Tommy Hilfiger
and more. It has formed an alliance with the UK based textile
entity to further improve in the areas of design, structure and
finishes and to adapt some new innovations.1)Prefab Structures and
BT shelters:sintex has manufacturing plants spread across all five
regions of India to cater to the respective regions. Prefabs are
ideal for schools,Kiosks,huts,tent substitutes,hospitals,police
station, site officers etc. Strong demand is expected from
municipal corporation,defense bodies,hospitals,telecom
industries,government school bodies and various other sections with
in India. It also exports its prefabricated structures products to
Africa and some parts of Asia for housing, school, medical centers.
Kiosk and among others2)Monolithic Construction: After establishing
its name in Indian plastic industry it will realize its name in
monolithic construction business too.Sintex has made an sentry in
to low cost housing projects in nine states of India. It uses new
and innovative techniques that reduce construction time and cost.
This has helped to grab huge orders from different government and
municipal bodies. The demand for low cost housing is India is
expected to maintain for many years given the immense shortage.
Sintex currently has an order backlog of Rs22bn, Which we believe
will grow over time. EXPANSION STRATEGIES/ INVESTMENT
RATIONALE:Sintex is known as a plastic water tank manufacture in
India, over the years the name has become synonyms with water
storage tanks. However since then it has come a long way and has
diversified itself into various other businesses, albeit in the
same product, plastic. It now has the ability to use its plastics
in various forms in various industries. They have entered the
construction and housing space, automobile ancillaries, and power
ancillaries to name a few. In addition the products of sintex have
been accepted by the markets and these divisions have been growing
rapidly and have been the growth drivers.
Prefabricated structures and BT shelters has smoothen the road
aheadOne of the major changes in construction technology has been
prefabricated structures. In a country like India that has a
massive dearth of infrastructure, prefabricated structures (better
known as prefabs) have a huge positive implication. Prefabs have a
sprawling market in India in areas ranging from large industrial
and commercial construction to mass housing. Over the past few
years the construction techniques in India have seen a major
improvisation thanks to the adoption of global practices. In the
context of prefabs, the main application areas have so far been
industrial buildings, workshops, etc. mass housing, as a demand
driver, is yet to be tapped.
In rural areas in particular, though housing projects are
sponsored by the government, there is very little supervision that
result in poor quality of construction. The biggest advantage of
prefab structures is that there is no room for error in terms of
the basic structures. These structures have been tested and are
known to able to stand firm even in high winds and strong rains.
These prefab structures have a life expectancy of 30 years and it
usually takes a significantly shorter time to construct. Prefab
business has not only contributed to the revenue growth, but also
further strengthens the operating margins, prefabs have managed to
generate an EBIDTA margin of 18% for the FY10. We believe margins
could sustain at these levels going forward given the mass orders
expected from government. Sintex uses honeycomb concrete between
plastic channels, which makes prefab structures lighter and easier
to transport. As the name suggests, these structures are pre-made
at the factory and minimum work is done on the actual site. This
reduces the cost by-25-40% and the time for erection by 85-90% as
compared to conventional structures.Monolithic construction key
growth driversintexs entry into real estate business has
accelerated its growth levels significantly. Monolithic contributes
22-25% to its revenues and is expected to rise going forward. This
segment caters to the low cost housing segment, where a major chunk
of its sales comes from the government and state municipal bodies.
Currently it operates in 7 states of India and has an order book of
Rs 22bn, On hand. It has chalked out plans to expand its
construction business to all parts of India over the next few
years. This division has been growing at a CAGR of 80% since FY08.
Given the acute shortage of housing and the ever increasing demand
of low cost housing in India we expect the order flow to remain
robust. This will ensure this will ensure this division post a
growth of 30% over the next few years. The monolithic division
generates an operating margin of 15% at the present moment. We
believe going forward as project sizes and number of projects
increase the operating margins of the company could increase
marginally.
Composite plastic divisionThe uses of plastic as a substitute
for metals has grown significantly with its application in various
manufacturing industry like automobile, medical, packaging,
aerospace etc. with its unique properties like injection molded,
vacuum molded and various other features plastic can be made in any
form as per the requirements and its end use in automobile
industries, which are replacing metal for plastic in the production
of car and other vehicles. Sintex is one of the dominant player in
Indian plastic industry has realized the opportunity and potential
in the automobile and acquired one company in India, Bright auto
plast pvt. Ltd and two companies. Internationally, Nief plastics SA
of France and Wausaukee composite Inc. in the USA. Through its
alliance with these companies, sintex has laid a strong foundation
for its custom molding division, with a reach in all geographies
along with India. Sintex manufactures various products like fuel
tanks, cable trays, bus seats, satellite dish, meter boxes,
polymeric insulators and other accessories catering to auto and
rural and urban electrification industries. Besides this it
manufactures plastic products used in aerospace and wind
mills.Valuations:With higher growth expectation from monolithic,
prefab and its custom molding divisions, we expect revenue to grow
25 to 30% over next couple of years. At the current price the
stocks is trading at a P/E of 10.8x and an EV/EBIDTA of 10.9x and
8.9x for FY11E and FY12E respectively. Experts prefer the P/E
multiple of 13x for FY11E & arrive at a price target of Rs.432
and thus recommend a buy on sintex industries with an upside
potential of 20%
REVIEW OF LITERATURE
Review of literature paves way for a clear understanding of the
areas of research already undertaken and throws a light on the
potential areas which are yet to be covered. Keeping this view in
mind, an attempt has been made to make a brief survey of the work
undertaken on the field of occupational stress.
This chapter deals with the review of literature concerned with
the subject of this study. Many studies have been conducted. It
highlights the occupational stress from different angles. The
review of some of the important studies are presented below.
Amir Shani and Abraham Pizam in their article Work-Related
Depression among Hotel Employees conducted a study on the
depression of work among hotel employees in Central Florida. They
have confirmed the incidence of depression among workers in the
hospitality industry by evaluating the relationship between the
occupational stress and work characteristics.
Viljoen, J.P., and Rothmann, S. aimed at studying and
investigating the relationship between occupational stress, ill
health and organizational commitment (2009). The results were that
organizational stressors contributed significantly to ill health
and low organizational commitment. Stress about job security
contributed to both physical and psychological ill health. Low
individual commitment to the organization was predicted by five
stressors, namely work-life balance, overload, control, job aspects
and pay. Schmidt, Denise Rodrigues Costa; Dantas, Rosana Aparecida
Spadoti; Marziale, Maria Helena Palucci and Laus, Ana Maria. In
their work title on Occupational stress among nursing staff in
surgical settings This study aimed at evaluating the presence of
occupational stress among nursing professionals working in surgical
settings and investigating the relations between occupational
stress and work characteristics.
Li-fang Zhang conducted a study titled Occupational stress and
teaching approaches among Chinese academics (2009) He suggested
that controlling the self-rating abilities of the participants, the
conducive conceptual change in teaching approach and their role
insufficiency predicated that the conceptual change in teaching
strategy is negative.
Kayoko Urakawa and Kazuhito Yokoyam in their journal Sense of
Coherence (SOC) may Reduce the Effects of Occupational Stress on
Mental Health Status among Japanese Factory Workers (2009) has
resulted the adverse effects on mental health due to the job demand
and job stress was positively associated with SOC (sense of
coherence), the mental health status of males in managerial work
was adversely negative, where as it was positive among the female
co-workers. Thus, SOC is an important factor determining the coping
ability over the job stress for both the genders
J.E. Agolla in his research article titled Occupational Stress
Among Police Officers: The Case of Botswana Police Service, (2009)
has conducted a study among the police to find out work stress
symptoms and coping strategies among the police service in
Botswana. This study reveals that the police work stressors are;
getting injured while on duty and the use of force when the job
demands to do so, etc. The coping strategies were identified as
exercising, socializing, healthy eating or diets, career planning
and employee training.
Connolly, John F and Willock, Joyce and Hipwell, Michele and
Chisholm, Vivienne in their research titled Occupational Stress
& Psychological Well Being following University Relocation
(2009) they describe and analyze that management standards for work
related stress (demand, support, control, role, relationships and
change) can be analyzed by examining 1) overall levels of
psychological strain 2) job satisfaction, and 3) the psychosocial
working conditions
Chen, Wei-Qing; Wong, Tze-Wai; Yu, Tak-Sun in their book titled
Direct and interactive effects of occupational stress and coping on
ulcer-like symptoms among Chinese male off-shore oil workers,
(2009) has suggested that gastric/ulcer like health problems, age,
educational qualification, marital status has been positively
associated with occupational stress and internal behavior coping
methods, but negatively associated with external/social behavior
coping methods.
Chang-qin Lu; Oi-ling Siu; Wing-Tung Au; Sandy S. W. Leung in
their article titled Manager's occupational stress in state- owned
and private enterprises in the People's Republic of China (2009)
has showed that managers in private enterprises experienced higher
levels of occupational stressors and psychological strains than
those in state-owned enterprises. Moreover, Organizational
structure and climate was also found to be a major stressor when
predicting both psychological and physical strain in both economic
sectors.
Stewart Collins in his book titled Statutory Social Workers:
Stress, Job Satisfaction, Coping, Social Support and Individual
Differences (2008) he is highlighted that healthy or unhealthy
coping strategies have gender difference and the importance of
support in various forms with in the work setting, whereas mutual
group support accompanied by individual differences are linked to
good self-esteem, personal hardiness and resilience.
Richardson, K. M., and Rothsetin, H.R. in their article titled
Effects of occupational stress management intervention programs
(2008) they provided an empirical review of stress management
interventions, employing meta-analysis procedures. The results also
revealed that relaxation interventions were the most frequent type
of intervention. Further, there were a few stress interventions
focused on the organizational level. More specific results also
indicated that cognitive-behavioral interventions produced larger
effects than other types of interventions.
TABLE 4.1 Gender wise classification
S.NO.GENDER NO. OFRESPONDENTS % PERCENTAGE
1Male5776
2Female1824
Source: primary data
Interpretation The table shows gender details about the
employees. From the data collected it can be analyzed that 76% of
respondents are male and 24% of respondents are female.
CHART - 4.1
TABLE 4.2Do you have enough time to perform your work without
any disturbance?S.NO.STATEMENT NO. OF RESPONDENTS % PERCENTAGE
1YES5067
2NO1520
3CANT SAY1013
Source: primary data
Interpretation The table shows whether employees are able to do
their work in the give time without any disturbance. From the data
collected it can be analyzed that 67% say yes, 20% say no & 13%
cant say respectively about the time to without any disturbance in
Sintex industries ltd.
Chart-4.2
TABLE 4.3Do you have enough time to spend with your family
?S.NO.STATEMENT NO. OF RESPONDENTS % PERCENTAGE
1YES4155
2NO2533
3CANT SAY912
Source: primary data
Interpretation This table shows whether the employees can spend
time with their family . From the data collected it can be analyzed
that 55% of employees say yes, 33% say no and 12% cant say
respectively about the time schedule which they spend towards their
family.
CHART -4.3
TABLE 4.4Do you get time to attend your personal obligations
every day ?S.NO.STATEMENT NO. OF RESPONDENTS % PERCENTAGE
1YES3243
2NO3141
3CANT SAY1216
Source: primary data
Interpretation This table shows whether the employees can spend
time to attend their personal obligations. From the data collected
it can be analyzed that 43% say yes, 41% say no and 16% cant say
respectively about the time which they spend for their personal
obligations.
CHART 4.4
TABLE 4.5Do you tend to get angry when you get interrupted at
work ?S.NO.STATEMENT NO. OF RESPONDENTS % PERCENTAGE
1YES3141
2NO2939
3CANT SAY1520
Source: primary data
Interpretation This table shows about the employees anger
schedule when they are interrupted at work. From the data collected
it can be analyzed that 41% say yes, 39% say no and 20% cant say
respectively about their anger schedule when interrupted at
work.
CHART 4.5
TABLE 4.6When you are asked to do something unplanned, do you
respond angrily ?S.NO.STATEMENT NO. OF RESPONDENTS % PERCENTAGE
1YES2635
2NO3648
3CANT SAY1317
Source: primary data
Interpretation This table shows about the angry schedule when
employees are asked to do something unplanned. From the data
collected it can be analyzed that 35% say yes , 48% say no and 17%
cant say respectively about their anger when they asked to do
something unplanned.
CHART 4.6
TABLE 4.7Do you respond in a positive manner when asked to do
something for which you lack training?S.NO.STATEMENT NO. OF
RESPONDENTS % PERCENTAGE
1YES3141
2NO1925
3CANT SAY2534
Source: primary data
Interpretation This table shows about the employees response
when they are asked to do something in which they are lack in
training. From the data collected it can be analyzed that 41% say
yes , 25% say no and 34% cant say respectively about their response
when asked to do something in which they lack training.
CHART 4.7
TABLE 4.8When you are given an unexpectedly heavy work, do you
get tensed?S.NO.STATEMENT NO. OF RESPONDENTS % PERCENTAGE
1YES3546
2NO2635
3CANT SAY1419
Source: primary data
Interpretation This table shows whether the employees get tensed
when they are given to do an unexpectedly heavy work at sintex
industries. From the data collected it can be analyzed that 46% say
yes , 35% say no and 19% cant say respectively when they are asked
to do heavy work at sintex industries unexpectedly.
CHART 4.8
TABLE 4.9Are you happy with your pay package? S.NO.STATEMENT NO.
OF RESPONDENTS % PERCENTAGE
1YES3243
2NO1925
3CANT SAY2432
Source: primary data
Interpretation This table shows about the employees satisfaction
towards the pay-package. From the data collected it can be analyzed
that 43% say yes, 25% say no and 32% cant say respectively about
their satisfaction towards the pay-package.
CHART 4.9
TABLE 4.10Do you feel stressed because of your job is
monotonous?S.NO.STATEMENT NO. OF RESPONDENTS % PERCENTAGE
1YES3344
2NO2635
3CANT SAY1621
Source: primary data
Interpretation This table shows the feeling of employees whether
their job is monotonous. From the data collected it can be analyzed
that 44% say yes, 35% say no and 21% cant say respectively about
their feeling towards job.
CHART 4.10
TABLE 4.11Do you lose your temper while being stressed at
work?S.NO.STATEMENT NO. OF RESPONDENTS % PERCENTAGE
1YES3040
2NO3040
3CANT SAY1520
Source: primary data
Interpretation This table shows whether the employees lose their
temper while being stressed at work. From the data collected it can
be analyzed that 40% say yes, 40% say no and 20% cant say
respectively about the employees losing their temper when stressed
at work.
CHART 4.11
TABLE 4.12Do you plan your life each day, and work out that
plan?S.NO.STATEMENT NO. OF RESPONDENTS % PERCENTAGE
1YES4256
2NO1723
3CANT SAY1621
Source: primary data
Interpretation This table shows about the planning of employees
each day and working on that. From the data collected it can be
analyzed that 56% say yes, 23% say no and 21% cant say respectively
about the planning of employees and work on that plan.
CHART 4.12
TABLE 4.13What could be done by the management to relieve
employees from getting stressed?S.NO.STATEMENT NO. OF RESPONDENTS %
PERCENTAGE
1High Salary1723
2 Recruit Supportive Staff1925
3Training1723
4ReduceWorkload2229
Source: primary dataInterpretation This table shows about the
management relieve steps for employees from being stressed. From
the data collected it can be analyzed that 23% say high salary, 25%
say recruit supportive staff, 23% say training and 29% say to
reduce workload respectively about relieving employees from getting
stressed.
CHART 4.13
TABLE 4.14Do you think your colleagues are also
stressed?S.NO.STATEMENT NO. OF RESPONDENTS % PERCENTAGE
1YES2938
2NO2331
3CANT SAY2331
Source: primary data
Interpretation This table shows that colleagues in the sintex
industries ltd are stressed. From the data collected it can be
analyzed that 38% say yes, 31% say no and 31% cant say respectively
about their colleagues stressed in sintex industries ltd.
CHART 4.14
TABLE 4.15Does your productivity take a beating when you work
under stress?S.NO.STATEMENT NO. OF RESPONDENTS % PERCENTAGE
1YES2331
2NO3445
3CANT SAY1824
Source: primary data
Interpretation This table shows about the productivity take a
beat when an employees work under stress. From the data collected
it can be analyzed that 31% say yes, 45% say no and 24% cant say
respectively about the productivity comes down when an employees
work under stress.
CHART 4.15
TABLE 4.16Have you taken leave in the past 12 months due to work
related stress?S.NO.STATEMENT NO. OF RESPONDENTS % PERCENTAGE
1YES2533
2NO3243
3CANT SAY1824
Source: primary data
Interpretation This table shows about the employees have taken
leave in the past 12 months due work related stress. From the data
collected it can be analyzed that 33% say yes, 43% say no and 24%
cant say respectively about the employees have taken leave in the
past 12 months due work related stress.
CHART 4.16
TABLE 4.17Does your pay package indirectly causes you
stress?S.NO.STATEMENT NO. OF RESPONDENTS % PERCENTAGE
1YES3243
2NO2837
3CANT SAY1520
Source: primary data
Interpretation This table shows whether the employees indirectly
stressed with the pay - package. From the data collected it can be
analyzed that 43% say yes, 37% say no and 20% cant say respectively
towards the indirectly stressed with the pay - package in their
job.
CHART 4.17
TABLE 4.18Do you find your job stressful?S.NO.STATEMENT NO. OF
RESPONDENTS % PERCENTAGE
1YES3040
2NO2331
3CANT SAY2229
Source: primary data
Interpretation This table shows about the stressful employees
towards their job. From the data collected it can be analyzed that
40% say yes, 31% say no and 21% cant say respectively about the
stressed employees towards their work.
CHART 4.18
TABLE 4.19Are you satisfied with your job?S.NO.STATEMENT NO. OF
RESPONDENTS % PERCENTAGE
1YES3243
2NO1317
3CANT SAY3040
Source: primary data
Interpretation This table shows about the employees satisfaction
towards their job. From the data collected it can be analyzed that
43% say yes, 17% say no and 40% cant say respectively about their
satisfaction.
CHART - 4.19
TABLE 4.20Do you find yourself getting easily irritated by small
problems, or by your co-workers and team?S.NO.STATEMENT NO. OF
RESPONDENTS % PERCENTAGE
1NOT AT ALL1824
2RARELY2229
3SOMETIMES1723
4OFTEN1013
5VERY OFTEN811
Source: primary data
Interpretation: From the above analysis 24% of the respondents
are not affected by small problems and co-workers, 29% of the
respondents are rarely irritated regarding this, 23% of the
respondents are sometimes disappointed by small issues, 13% of the
respondents are often irritated and 11% of the respondents are very
often affected by small problems and by co-workers.
CHART 4.20
TABLE 4.21 Do you feel misunderstood or unappreciated by your
co-workers?S.NO.STATEMENT NO. OF RESPONDENTS % PERCENTAGE
1NOT AT ALL916
2RARELY2023
3SOMETIMES2837
4OFTEN1013
5VERY OFTEN811
Source: primary data
Interpretation From the above analysis 16% of the respondents
are never misunderstood or unappreciated by their co-workers, 23%
of the respondents are rarely misunderstood by their co-workers,
37% of the respondents are sometimes unappreciated by their
co-workers , 13% of the respondents are often misunderstood by
their co-workers, and 11% of the respondents are very often
unappreciated by their co-workers.
CHART 4.21
TABLE 4.22Do you feel under an unpleasant level of pressure to
succeed?S.NO.STATEMENT NO. OF RESPONDENTS % PERCENTAGE
1NOT AT ALL2331
2RARELY2432
3SOMETIMES1520
4OFTEN1013
5VERY OFTEN34
Source: primary data
Interpretation From the above analysis 31% of the respondents
are not feel under an unpleasant level of pressure to succeed, 32%
of the respondents are rarely unpleasant level of pressure to
succeed, 20% of the respondents are sometimes unpleasant level of
pressure to succeed, 13% of the respondents are often unpleasant
level of pressure to succeed and 11% of the respondents are very
often unpleasant level of pressure to succeed.
CHART 4.22
TABLE 4.23Do you feel that you are in the wrong organization or
the wrong profession?S.NO.STATEMENT NO. OF RESPONDENTS %
PERCENTAGE
1NOT AT ALL2533
2RARELY1317
3SOMETIMES2027
4OFTEN1317
5VERY OFTEN46
Source: primary dataInterpretation From the above analysis 33%
of the respondents are not feel that they are in the wrong
organization or the wrong profession, 17% of the respondents are
rarely feel that they are in the wrong organization or wrong
profession, 27% of the respondents are sometimes feel that they are
in the wrong organization, 17% of the respondents are told often
that they are in the wrong profession and 6% of the respondents are
told very often that they are in the wrong organization or the
wrong profession.CHART 4.23
TABLE 4.24Do you feel that there is more work to do than you
practically have the ability to do?S.NO.STATEMENTNO. OF RESPONDENTS
% PERCENTAGE
1NOT AT ALL1520
2RARELY2229
3SOMETIMES1824
4OFTEN1723
5VERY OFTEN34
Source: primary dataInterpretationFrom the above analysis 20% of
the respondents are not feel that they are having more work than
their ability, 29% of the respondents are rarely feel that they are
having more work than their ability, 24% of the respondents are
sometimes feel that they are having more work than their ability,
23% of the respondents are told often feel that they are having
more work than their ability and 4% of the respondents are told
very often feel that they are having more work than their ability.
CHART 4.24
Findings
The following are the findings of study. The primary data was
collected from 75 employees. 76% of the respondents of male and 24%
of the respondents are female. 67% of the respondents opinion that
they have enough time to perform their work without any
disturbance. 55% of the respondents opinion that they have enough
time to spend with their family. 43% of the respondents opinion
that they got time to attend their personal obligations every day.
41% of the respondents opinion they tend to get angry when they get
interrupted at work. 48% of the respondents says when someone asked
to do something unplanned they respond angrily. 41% of the
respondents opinion they respond in a positive manner when asked to
do something for which their lack of training. 46% of the
respondents says someone giving to them unexpected heavy work, they
getting tensed. 43% of the respondents opinion that they are with
their pay-package. 44% of the respondents opinion that they feel
stressed because of their job is monotonous. 40% of the respondents
feels lose their temper while being stressed at work and 40% of the
respondents feel they not lose the temper while being stressed at
work. 56% of the respondents opinion they plan their life each day,
work out that plan. 29% of the respondents opinion to reduce
workload could be done by the management to relieve employees from
getting stressed. 38% of respondents feel their colleagues are also
stressed. 45% of the respondents feel their productivity take a
beating when they work under stress. 43% of the respondents have
not taken leave the past 12months due to work related stress. 43%
of the respondents feel their pay-package indirectly causes they
stress. 40% of respondents opinion they find their job stressful.
43% of the respondents opinion they satisfied with their job. 29%
of the respondents opinion tells they are rarely irritated with
their co workers and team members 37% of the respondents opinion
they sometimes feel misunderstood or unappreciated by your
co-workers. 32% of the respondents opinion they rarely feel under
an unpleasant level of pressure to succeed. 33% of the respondents
opinion they didnt feel of working in wrong organization or wrong
profession. 29% of the respondents opinion feel rarely that they
have more work.
Suggestions
First and foremost I would like to suggest that, the employees
who are in sintex industries must have privacy so that can work
efficiently. The working hours should not be firmly rigid, so that
the employees can spare some time to their family and can carry out
their personal obligations. There must be proper timing process in
industry so that the employees can easily access which each and
every job when the job rotation takes place. The key person in
industries has to see to the efficiency of the employee and must
assign the work. There must be hike in pay-package once in a while
according to the ability, qualified, workload and experienced
employees. The employee has to be identified by his work at sintex
and have to hike the pay, if not it leads a way to indirect means
of stress. Favoritisms, Casteism should not take place at work.
Performance must be evaluated properly by the key person and the
employee have to be promoted. Unplanned, unexpected work must be
avoided by a key person at sintex to the employee. Training
programs should be conducted from time to time so that an employee
does not get bored from their job. As their job is monotonous, it
must be interesting when some entertainment, trips, celebrating
functions at the work place, so that employees to refreshed to
work. Sintex industries should try to adopt certain measures to
enhance team spirit and co-ordination among the employees. The
workload in the sintex should be reduced so that the employees will
not be stressed and can give their best at work. There must be
supportive staff at sintex so that the employees can be more
focused to achieve the settled target. The should be a tea break,
once in a while break in between their work, so that the employee
wont be stressed and the productivity will automatically increases.
Once when all the suggestion is taken in to account the employees
will be more satisfied person at work.
CONCLUSION Findings and suggestions are based on the survey
conducted and these points are to be looked in to and steps are to
be taken in this regard for higher growth.
Stress is something that happens in our daily lives and is
usually associated with a particular event such as work, family or
other responsibilities. There are many situations that we cannot
control, but there are ways to control how we deal with certain
situations.
Effective stress management is something that our lives can go a
little more smoothly. Stress management is a simple and taking a
walk. It was been proven that physical activities would improve a
persons mental health, help with depression, and relieve the side
effects of stress. This makes a persons heart rate increase and
will be more likely to be affected by stress .it is vital that
stress management techniques are implemented our daily lives.
Coping with stress is an individualized task and one method over
another may not be superior. A person that is stressed takes so
much away from his are her health and performance levels.
Employees at sintex industries are too much stressed with their
job with heavy workload, so the employees expect some refreshing
events to add up in their work place like entertainment, trips, tea
breaks, intervals once in a while during lumps of work. Accordingly
the employees expect hike in their salary from their work
performance but even then the employees are very co-operative and
have a very good high regard and respect toward the sintex image
and its future.
Finally I would like to conclude by saying that Its a great
advantage to have good insight about such industries before the end
of the course .My suggestions are truly honored and accepted by
sintex . This has satisfied me to a greater extent and at the same
time I am motivated to carry out such projects in future which
would enhance my career and the industry has well.
BIBLIOGRAPHY AND REFERENCES
K.Aswathappa, Organizational behavior, 9th edition, Himalaya
house publishing, Page Number 320-340 S.S. Khanka, Organizational
behavior, 5th edition, Chand & co. Ltd, Page Number 67-72 Fred
luthans, Organizational behavior, 11th edition, Mc.Graw. Hill co.s,
Page Number 245-275 M.N.Mishra, Organizational behavior, 11th
edition, vikas publishing Pvt Ltd, Page Number 367-384 Stephen..P.
Robbins, Organizational behavior, 13th edition, Prentice. Hall of
India, Page Number 118-127 www.google.com www.wikipedia.com
www.sintex.in www.economictimes.indiatimes.com
ANNEXUREA STUDY ON STRESS MANAGEMENT INSINTEX PVT.LTD AT LITTLE
MOUNT CHENNAI
Questionnaires for stress management
NAME : ..AGE : ..SEX : [a] Male ( ) [b] Female ( )DESIGNATION:
.
1. Do you have enough time to perform your work without ant
disturbance ?
Yes ( ) No ( ) Cant say ( )
2. Do you have enough time to spend with your family ?
Yes ( ) No ( ) Cant say ( )
3. Do you get time to attend your personal obligations every day
?
Yes ( ) No ( ) Cant say ( )
4. Do you tend to get angry when you get interrupted at work
?
Yes ( ) No ( ) Cant say ( )
5. When you are asked to do something unplanned, do you respond
angrily ?
Yes ( ) No ( ) Cant say ( )
6. Do you respond in a positive manner when asked to do
something for which you lack training ?
Yes ( ) No ( ) Cant say ( )
7. When you are given an unexpectedly heavy work, do you get
tensed ?
Yes ( ) No ( ) Cant say ( )
8. Are you happy with your pay package ?
Yes ( ) No ( ) Cant say ( )
9. Do you feel stressed because of your job is monotonous ?
Yes ( ) No ( ) Cant say ( )
10. Do you lose your temper while being stressed at work ?
Yes ( ) No ( ) Cant say ( )
11. Do you plan your life each day, and work out that plan ?
Yes ( ) No ( ) Cant say ( )
12. What could be done by the management to relieve employees
from getting stressed ?
High salary ( )
Recruit supportive staff ( )
Training ( )
Reduce workload ( )
13. Do you think your colleagues are also stressed ?
Yes ( ) No ( ) Cant say ( )
14. Does your productivity take a beating when you work under
stress ?
Yes ( ) No ( ) Cant say ( )
15. . Have you taken leave in the past 12 months due to work
related stress?
Yes ( ) No ( ) cant say ( )
16. Does your pay package indirectly causes you stress?
Yes ( ) No ( ) cant say ( )
17. Do you find your job stressful ?
Yes ( ) No ( ) Cant say ( )
18. Are you satisfied with your job ?
Yes ( ) No ( ) Cant say ( )
19. Do you find yourself getting easily irritated by small
problems, or by your co-workers and team?
Not at all ( ) Rarely ( ) Sometimes ( ) Often ( ) Very often (
)
20. Do you feel misunderstood or unappreciated by your
co-workers?
Not at all ( ) Rarely ( ) Sometimes ( ) Often ( ) Very often (
)
21. Do you feel under an unpleasant level of pressure to
succeed?
Not at all ( ) Rarely ( ) Sometimes ( ) Often ( ) Very often (
)
22. Do you feel that you are in the wrong organization or the
wrong profession?
Not at all ( ) Rarely ( ) Sometimes ( ) Often ( ) Very often (
)
23. Do you feel that there is more work to do than you
practically have the ability to do?
Not at all ( ) Rarely ( ) Sometimes ( ) Often ( ) Very often (
)