A PROJECT REPORT ON STUDYING AND IMPROVING THE TRAINING PROCEDURE VIS-À-VIS EMPLOYEE SATISFACTION FOR SUBROS LIMITED UNIT: PUNE MIDC, CHAKAN TALEGAON ROAD. SUBMITTED TO UNIVERSITY OF PUNE IN PARTIAL FULFILMENT OF MASTER OF BUSINESS ADMINISTRATION SUBMITTED BY DEEPTHI RACHEL STEPHEN VISHWAKARMA INSTITUTE OF MANAGEMENT PUNE - 48 (2005- 06)
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Study and improve training procedures vis a vis employee satisfaction
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A PROJECT REPORT
ON
STUDYING AND IMPROVING THE TRAINING PROCEDURE
VIS-À-VIS EMPLOYEE SATISFACTION
FOR
SUBROS LIMITED UNIT: PUNE
MIDC, CHAKAN TALEGAON ROAD.
SUBMITTED TO
UNIVERSITY OF PUNE IN PARTIAL FULFILMENT OF
MASTER OF BUSINESS ADMINISTRATION
SUBMITTED BY DEEPTHI RACHEL STEPHEN
VISHWAKARMA INSTITUTE OF MANAGEMENT PUNE - 48 (2005- 06)
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ACKNOWLEDGEMENT
In compliance with the Pune University s rule of completing 2 months of summer
training with an organization in the field of my specialization, I worked with
Subros Limited, Chakan, Pune. I am extremely happy to be submitting the copy of
my project on the study I made on the employee satisfaction with regard to training
procedures.
It would be ingratitude on my part not to mention the names of the many people
who helped me in the completion of this project. I take this opportunity to thank
Mr.Aneil Lala, Manager, HR & Admin, for having given me an opportunity to
work with Subros Ltd. I would also like to thank Ms.Suman Choubey, Senior
Officer, HR& Admin. My sincere thanks to Ms. Monika Kansal, Executive trainee,
HR & Admin, and Ms. Manisha Godse, for their help. I am indebted and express
my sincere gratitude to the employees whom I interviewed at Subros for sparing
their valuable time to answer my queries and for providing valuable suggestions on
how the training programmes could yield better results.
I would like to thank my Project Guide, Prof.Rajesh Vhatkar for the immense help
he provided for the research. Also my sincere thanks to Prof. Yuvraj Lahoti, who
provided me the necessary study material.
I owe the completion of this project to all my people, and I take this opportunity to
thank them all for their guidance, support and help.
Thank you.
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INDEX
Page no:
1. Executive Summary 1 - 2
2. About the Company 3 - 6
3. The Logo of Subros 7 - 8
4. About the Study 9 - 15
5. Need for the Study 16 - 18
6. Research Methodology 19 - 22
7. Data Analysis and Interpretation 23 - 35
8. Limitations 35 - 37
9. Conclusion 38 - 39
10. Suggestions 40 - 42
11. Bibliography 43 - 44
12. Annexure 45 - 54
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EXECUTIVE SUMMARY
In a rapidly changing society, employee training and development is not only an
activity that is desirable but also an activity that an organization must commit
resources to, if it is to maintain a viable and knowledgeable work force.
Subros lays high importance in people development at all levels to meet its present
and future challenges. People involvement is the foundation of success at Subros.
Employees at all levels are involved in continuous improvement programmes
through suggestion schemes, Quality Circles, TPM, TQM and other small group
activities. Subros aims to become a Preferred Employer in the auto components
manufacturing sector through its people initiatives of employee involvement,
satisfaction and development.
This project is based on the procedures at Subros Limited. It focuses on, Studying
and Improving the training procedure vis-à-vis Employee Satisfaction.
The
company, Subros Limited, MIDC, Chakan, is a manufacturing company that
produces AC s for automobiles. It was interesting to study the working of the HR
Department in a manufacturing firm. Training , being one of the most important
functions of the HR Department, was chosen for the purpose of the study.
The study was spread over a span of two months during which interviews were
conducted to ascertain the satisfaction level of employees with regard to the training
procedures. Their suggestions regarding how best they thought the training
procedures should improve was also asked for. An analysis of the information
collected was done and its interpretation was made. It was concluded that on a large
scale, employees were satisfied with the training procedures.
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ABOUT SUBROS
Subros was established in 1985 as a joint venture between the Suri Brothers, Denso
Corporation, Japan, and Suzuki Motor Corporation, Japan. The company has grown
from a capacity of 15,000 AC units in 1985 comprising of largely an assembly
operation, into the largest and only integrated manufacturing unit in India for Auto
Air Conditioning Systems. Subros has three plants in Noida and one in Gurgaon.
The Pune plant of Subros came up in 2005.
The entire Subros has been working together to achieve the following objectives to
succeed in the competition and expand the market with customer trust and
satisfaction:
1. Development of new products
2. High quality and reliability
3. Low cost
4. Ensuring of the delivery times
Subros main products include Compressor, Condenser, Evaporator & Cooling
units, Blower units, Heater units, Squeeze Die Casting components, and Tube
connectors & Hoses.
Subros supplies its products to automobile manufacturers in India. Its key
customers are Maruti Suzuki and TATA Motors. Other customers include
Hindustan Motors Ltd, REVA, DNKI, ACDelco, and Bajaj Tempo.
Vision: To be the world class Auto Air Conditioning Systems manufacturer
having global competitiveness.
Mission: To maintain market leadership through total customer satisfaction in
terms of quality, cost and speed.
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SHOP FLOOR ACTIVITIES
Pune plant deals with the assembly of core AC parts which come from the Noida plant,
and other parts that come from local vendors. The plant also has two injection
moulding machines for producing plastic parts that are assembled in the AC body. The
injection moulding machines are of JSW (Japan Steel Works) make. The raw material
processed on this machine is polypropylene. The plant also has crane facility for
loading and unloading (these machines are of Demag make, and have a capacity of
12.5 tons and 6.5 tons).
The assembly lines are on the basis of:
(i) Model Indica, Safari, TMCC
(ii) Component Compressor, Condenser, Evaporator, FAD, Blower, Tube Liquid
PPC (Planning and Production Control) Department issues orders for production.
The SCM (Supply Chain Management) Department then informs vendors, who
send the material. For Gate entry a GRR (Goods Receipt Record) is made, and then
the goods are unloaded. At the receipt store these goods are inspected and the
approved material is stored. The PPC Dept issues the material that is then taken to
the line. Once the assembly is done it is send to the Finished Goods store. Thereon,
it is the Logistics Department s duty to see to it that the goods reach the end
customer in time.
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The main parts of an AC comprises of the following:
1. Compressor: Subros has wide range of swash plate of compressors,
compatible for R12 as well as eco friendly R-13a Refrigerant. These
compressors are available in different size and capacities to suit requirements
and engine power. These compressors draw little power from engine and works
efficiently and silently.
2. Condensors: Subros is the largest manufacturer in India for the automotive
condensers. These condensers are manufactured in house with technical
collaboration with M/S Denso Corporation of Japan on Japanese machines.
Serpentine type of condensers with fan and receiver dryer/condenser cores with
corrugated fins has been widely accepted by Indian Automobile Industries.
3. Evaporators: Subros existing serpentine evaporators with corrugated fins are
highly efficient and light in weight.
4. Blowers: High speed, low consumption Blowers with air discharge resulting in
complete circulation of air in passenger compartment.
5. Heaters: Aluminium Heater light weight, smaller in size high heat transfer unit
suitable for Alto/Wagon-R, Versa, Baleno vehicles.
6. Tubes and Hoses: Tubes and Hoses made from special grade aluminium
material with wrinkle free bending and special grade rubber material for
carrying high pressure R134a environment friendly refrigerant from
Compressor to Condensor to Evaporator in order to keep the vehicle cabin cool
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