S t u d e n t ’ s G u i d e t o T e c h n o l o g y a t M o n t c l a i r S t a t e U n i v e r s i t y C o n t a c t t h e H e l p D e s k Call: (973)655-7971 option 1 Email: [email protected] Live Chat: http://www.monctclair.edu/oit https://www.facebook.com/montclairstateuniversityhelpdesk used to log into WESS so you may register for A CWID is your 8-digit identification number that is C W I D v s . N e t I D associated with your University account. It is primarily courses, check your academic progress and view your The NetID is a student identifier that consists of your last name + the first initial of your first name + an assigned number (i.e. - Mary Smith, NetID: smithm2). These credentials will grant you access to services such as webmail, Blackboard, Canvas, and lab machines. To initiate your NetID, change your password, G e t t i n g Y o u r D e v i c e R e g i s t e r e d t o M S U - W i f i N e t w o r k billing summary. WESS can be accessed at or change your email forwarding options, visit: A b o u t U s The University Help Desk provides software and limited hardware assistance to all currently enrolled students. We provide scheduled appointments with our team in the Computer Virus Clinic to help you with networking, malware, and any issues that arise on supported software such as Blackboard and MS Office. We act as a liaison to other IT departments to get you the essential help needed. S t e p 1 : Please make sure that your device's Operating System and Antivirus Program are up to date before beginning the process. If you do not have an active Antivirus https://www.montclair.edu/oit/software/ Log in with your NetID credentials and download Sophos Antivirus for the appropriate Operating System. To update Sophos, right-click Program, please visit the following link: S t e p 2 : Please connect to MSU Wi-fi and once connected, open your browser and visit the NetAccess Registration page at: netaccess.montclair.edu/registration/ Once "Next." After reading the "Policy on Responsible Use of University Computing Resources then click "Accept" and "Next” there, please read through the page and click "Accept" and S t e p 3 : Under the "Student, Faculty, or Staff" heading, click "Start," and enter in your NetID credentials and click "Download." To register a gaming device, please select the "Start" button next to "Network or Gaming Devices." S t e p 4 : By clicking Download, you will perform a virus scan called Bradford Dissolvable Agent on your computer. If the scan is successful, you will need to turn off your device for scan is unsuccessful, please make sure all of the above steps were completed before setting up a virus clinic appointment with the University Help Desk. at least 10 minutes in order to gain full Internet access. If the the blue shield with an "S" in the center and click on s http://wfs.montclair.edu P r i n t i n g o n C a m p u s p r i n t i t . m o n t c l a i r . e d u / u s e r PaperCut is a print management program that allows the Division of Information Technology to help our students better manage their printing habits and monitor the financial costs and environmental impact of printing. By implementing this program, the University can work to control printing costs. Each Fall/Spring term, all currently enrolled students are given a virtual credit of $40 (.05 cents one-sided, .07 cents double-sided, and .65 cents in color). The amount allotted for Winter/Summer terms decrease to $20. To print and scan in color, visit the Multi-Media Resources Center (MMR) Lab on the lower level of http://netid.montclair.edu and log in with your CWID the Sprague Library or University Hall 5th floor in lab "Update Now." and PIN. UN 5008. Some computers located in the MMR Lab also have special software available for students to use, such as Adobe Photoshop.