Student Workstations in Library and Student IT Labs€¦ · • Multi-functional devices (MFDs) available in the Library and selected Student IT Labs across campuses • Operated

• Student Workstations in Library and Student IT Labs

• Online systems (e.g. Portal, Email)

• Wireless Support for personal devices

• Student Printing, Scanning and Copying

• Service Desk

What ISD provides for students

Please note: we cannot provide

technical support for personally

owned devices e.g. operating system

or hardware failures.

The Student Experience

Check out this web page for easy access to advice on

a range of ICT services and how to get started.

http://www.ulster.ac.uk/isd/students

Getting Started

Items you need:

Your student ID card with a ‘B’ number

e.g. B00123456

…and your passwords

Acceptable Use Code of Practice

(AUCoP) – you must comply with

this

http://www.ulster.ac.uk/isd/students/passwords

Don’t Forget …

Your student ID card is also your

library card.

You cannot borrow without it.

You need it for:

Physical access to the campus

Printing/copying/scanning

Exams

Don’t lend your ID card or IT account access to others, or borrow from

the library on their behalf.

YOU are responsible for any IT misuse, or library fines or losses.

• Automatic re-connection within eduroam

service range.

• Able to connect from other participating

eduroam institutions.

Student Wireless (eduroam)

http://ulster.ac.uk/isd/services/networking/eduroam

Wireless is widely available across all campuses

ISD will offer Wireless Clinics to assist device connections

Self-help printed eduroam guides for main operating systems are also available for loan at Library Information Points

New students who wish to connect wireless devices via eduroam see

the step-by-step instructions at:

Student Portal

Enter Student ID number

Enter Network Password

http://portal.ulster.ac.uk/

Portal Links to main IT systems

Office 365 email & OneDrive

Note: The University will only contact you officially via your Microsoft Office 365 email

account. Check it regularly!

50GB mailbox, using Microsoft Office 365.

Advice on configuring Office 365 for email client/mobile devices and auto-forwarding of University emails:

http://ulster.ac.uk/isd/students/email/email-guide

1TB cloud store, using Microsoft OneDrive.

Advice on OneDrive:

http://www.ulster.ac.uk/isd/students/onedrive

If you cannot login to Blackboard Learn after 24 hours:

Blackboard LearnNote: access to Blackboard is available 24 hours

after completion of online enrolment

• Check your online enrolment status. Have you successfully completed enrolment?

(Enrolment Status “Registered” = RE in Banner)

• For content issues, check you are enrolled against the correct Modules and that the

lecturer has released the module content (which may not occur until term starts)

• Blackboard Help Desk: 028 90368686 or [email protected]

Recommended! The Blackboard Learn wiki

See: the Student Experience webpage

http://ulster.ac.uk/isd/students/blackboard-learn

Blackboard

Wiki

Homepage

Free software such as McAfee and SPSS via Portal – My Studies – Uni Experience channel.

Other Student Offers and Discounts

Free Software and Offers

Office 365 ProPlus

Free Office software while you study at Ulster University.

http://www.ulster.ac.uk/freesoftware

• Multi-functional devices (MFDs) available in the Library and selected Student IT Labs across campuses

• Operated using your student ID card

• See UniFlow link in the Portal (Admin & Services tab) for how to purchase credits and top up

• For support, email [email protected]

Print / Copy / Scan

For more information, see online

support in Student Experience page

and leaflets available in the Library.

IT News and Alerts via Twitter@UlsterISD

News and Alerts from ISD, please follow us.(Non Twitter users can view via a web browser at https://twitter.com/UlsterUniISD)

Please note: all IT issues should be reported to the ISD Service Desk

During Service Desk core hours (Mon-Thus 9.00am-5.00pm, Fri 9.00am-4.30pm)this is the preferred option to raise non urgent IT queries.

• Knowledge Base of common issues• Call self-logging.

Self Service Portal/Knowledge Base

http://www.ulster.ac.uk/isd/help/service-deskLog in using same credentials as used for the Portal

Help is always available …If your query relates to IT, contact the ISD Service Desk

http://www.ulster.ac.uk/isd/help/service-desk

Phone and Email: 028 90366777 and [email protected]

Out-of-Hours IT Support: Extended phone and email support from 5:00 pm to 9:00 am on weekdays, 24-hours at weekends, bank holidays, all year round. Please note: Some issues reported via out of hours support may require escalation to the core hours Service Desk for investigation.

If your query relates to the Library

Ask a member of staff at your Library Information Point

Or contact your Subject Librarian

Or use the online Library Help http://help.library.ulster.ac.uk/

If your query directly relates to Blackboard: 028 90368686 or [email protected] *

If your query directly relates to Printing: [email protected] *

* Core hours Only

Your feedback is important to us

• Annual Student Survey

• Related only to central ISD services, not other IT services provided by your Faculty or Blackboard

• Your opportunity to give ISD feedback and help us improve services to you.

• Comments forms are available at the Library Issue Desk

http://www.ulster.ac.uk/isd/students/student-it-satisfaction-survey

Finally……

• If you have any questions, please ask us.

• If you have any comments or suggestions, do let us know.

• Getting Started IT Guide available online

• Thanks for listening!

http://www.ulster.ac.uk/isd/students/getting-started