Student Satisfaction Inventory Results Saint Joseph’s College March 12, 2013
Dec 14, 2015
Student Satisfaction Inventory ResultsSaint Joseph’s College
March 12, 2013
Descriptive Statistics
81 30 72 26 80 40 70 260
5
10
15
20
25
30
35
40
45
50
27%
24%26%
23%25%
21%
33%
21%
FemaleMale
Figure 1Percentage and Frequency Distribution of Students by Gender and Class Level
Freshman Sophomore Junior SeniorN =
Perc
ent
Perc
ent
Figure 2Percentage Distribution of Students by Age and Class Level
Freshman Sophomore Junior Senior0
10
20
30
40
50
60
70
80
90
100
78%
2% 0% 0%
21%
91%
97% 98%
1%6%
2% 0%1% 1% 1% 0%0% 0% 0% 2%
<=1819-2425-3435-4445=<
Freshman Sophomore Junior Senior0
10
20
30
40
50
60
70
80
90
100
2% 1% 0% 0%0% 1% 0% 0%2% 1% 2% 1%
89% 87%93%
98%
0%5% 3%
0%3% 2% 1% 0%
5% 3% 2% 1%
BlackNative AmericanAsianWhiteHispanicOtherPrefer No Response
Figure 3Percentage Distribution of Students by Ethnicity/Race and Class Level
Perc
ent
Freshman Sophomore Junior Senior0
10
20
30
40
50
60
70
80
3%0%
3%1%
64%
70% 70%
79%
20%19% 16% 14%
10% 11% 10%6%
1% 0% 0% 0%2%
0%2%
0%1% 0% 0% 0%
Associate Bachelor'sMaster'sDoctorateSelf-ImprovementJob-RelatedOther Goal
Figure 4Percentage Distribution of
Students by Educational Goal and Class Level
Perc
ent
Freshman Sophomore Junior Senior0
10
20
30
40
50
60
70
80
90
100
88%
76% 78%
62%
2%7% 5% 3%
0%
7% 8%
18%
9% 8% 8%
16%
1% 2% 0% 1%
Residence HallOwn HouseRent Off CampusParent's HomeOther Residence
Figure 5Percentage Distribution of Students by Current Residence and Class
Level
Perc
ent
Scale and Item Results
Freshman Sophomore Junior Senior-3
-2
-1
0
1
2
3
ImportanceSatisfaction
Figure 6Academic Advising: Mean Scores of
The Importance and Satisfaction Scales by Class Level
Sca
le-3
to
< 0
0
>
0 t
o 3
Less
impo
rtan
t
Neu
tral
M
ore
Impo
rtan
tLe
ss S
atisfi
ed
N
eutr
al
M
ore
Satis
fied
Academic Advising*
*Measures the advisor’s knowledge, competence, and concern for the student’s success.
Campus Climate*
Freshman Sophomore Junior Senior-3
-2
-1
0
1
2
3
ImportanceSatisfaction
Figure 7Campus Climate: Mean Scores of
The Importance and Satisfaction Scales by Class Level
Sc
ale
-3 t
o <
0
0
> 0
to 3
Less
Impo
rtan
t
N
eutr
al
M
ore
Impo
rtan
tLe
ss S
atisfi
ed
Neu
tral
M
ore
Satis
fied
*Measures how well the college communicates to the students as well as promoting a sense of campus pride and feelings of belonging.
Campus Life*
*Measures the quality of living on campus that includes, residence halls, food, recreation, and campus activities and organizations.
Freshman Sophomore Junior Senior-3
-2
-1
0
1
2
3
ImportanceSatisfaction
Figure 8Campus Life: Mean Scores of
The Importance and Satisfaction Scales by Class Level
Scal
e-3
to
< 0
0
>
0 to
3Le
ss Im
port
ant
N
eutr
al
M
ore
Impo
rtan
tLe
ss S
atisfi
ed
M
ore
Satis
fied
Campus Support Services*
*Measure support programs that assist students toward being more productive academically and gaining a deeper learning experience.
Freshman Sophomore Junior Senior-3
-2
-1
0
1
2
3
ImportanceSatisfaction
Figure 9Campus Support Services: Mean Scores of
The Importance and Satisfaction Scales by Class Level
Scal
e -3
to
< 0
0
> 0
to
3Le
ss Im
port
ant
Neu
tral
M
ore
Impo
rtan
tLe
ss S
atisfi
ed
M
ore
Satis
fied
Concern for the Student*
*Measures the college’s treatment of students on a personal level.
Freshman Sophomore Junior Senior-3
-2
-1
0
1
2
3
ImportanceSatisfaction
Figure 10Concern for the Student: Mean Scores of
The Importance and Satisfaction Scales by Class Level
Scal
e
-3 t
o <
0
0
>
0 t
o 3
Less
Impo
rtan
t
Neu
tral
M
ore
Impo
rtan
tLe
ss S
atisfi
ed
Mor
e Sa
tisfie
d
Instructional Effectiveness*
*Measures the students’ academic experiences, the curriculum, and the college’s commitment to academic excellence.
Freshman Sophomore Junior Senior-3
-2
-1
0
1
2
3
ImportanceSatisfaction
Figure 11Instructional Effectiveness: Mean Scores of
The Importance and Satisfaction Scales by Class Level
Scal
e-3
to
< 0
0
>
0 to
3Le
ss Im
port
ant
Neu
tral
Mor
e Im
port
ant
Less
Sati
sfied
Mor
e Sa
tisfie
d
Recruitment/Financial Aid*
*Measures the college’s ability to enroll students effectively that includes the availability of financial-aid programs.
Freshman Sophomore Junior Senior-3
-2
-1
0
1
2
3
ImportanceSatisfaction
Figure 12Recruitment/Financial Aid: Means Scores of
The Importance and Satisfaction Scales by Class Level
Scal
e -3
to
< 0
0
> 0
to
3Le
ss Im
port
ant
Neu
tral
Mor
e Im
port
ant
Less
Sati
sfied
Mor
e Sa
tisfie
d
Registration Effectiveness*
Freshman Sophomore Junior Senior-3
-2
-1
0
1
2
3
ImportanceSatisfaction
Figure 13Registration Effectiveness: Mean Scores of
The Importance and Satisfaction Scales by Class Level
Scal
e-3
to
< 0
0
>
0 t
o 3
Less
Impo
rtan
t
Neu
tral
M
ore
Impo
rtan
tLe
ss S
atisfi
ed
N
eutr
al
M
ore
Satis
fied
*Measures the college’s ability to register students in a smooth manner.
Response to Diverse Population*
Freshman Sophomore Junior Senior-3
-2
-1
0
1
2
3
Satisfaction
Figure 14Response to Diverse Population:
Mean Score of the Satisfaction Scale by Class Level
Scal
e-3
to
< 0
0
>
0 t
o 3
Less
Sati
sfac
tied
N
eutr
al
Mor
e Sa
tisfie
d
Only the satisfaction response scale was used.
*Measures the college’s ability to enroll student with disabilities, commuters, part-time students, and older, returning students.
Safety/Security*
Freshman Sophomore Junior Senior-3
-2
-1
0
1
2
3
ImportanceSatisfaction
Figure 15Safety/Security:
Mean Scores of the Importance and Satisfaction Scales by Class Level
Scal
e-3
to
< 0
0
> 0
to
3Le
ss Im
port
ant
Neu
tral
Mor
e Im
port
ant
Less
Sati
sfied
Neu
tral
Mor
e Sa
tisfie
d
*Measures the college’s responsiveness and effectiveness to personal safety and security on campus.
Service Excellence*
*Measures the attitude of the college’s front-line staff toward students.
Freshman Sophomore Junior Senior-3
-2
-1
0
1
2
3
ImportanceSatisfaction
Figure 16Service Excellence: Mean Scores of
The Importance and Satisfaction Scales by Class Level
Scal
e-3
to
< 0
0
>
0 t
o 3
Less
Impo
rtan
t
N
eutr
al
M
ore
Impo
rtan
tLe
ss S
atisfi
ed
M
ore
Satis
fied
Student Centeredness*
*Measures the extent to which the students feel welcome and valued.
Freshman Sophomore Junior Senior-3
-2
-1
0
1
2
3
ImportanceSatisfaction
Figure 17Student Centeredness: Mean Scores of
The Importance and Satisfaction Scales by Class Level
Scal
e-3
to
< 0
0
>
0 t
o 3
Less
Impo
rtan
t
N
eutr
al
Mor
e Im
port
ant
Less
Sati
sfied
M
ore
Satis
fied
Results of Three Individual Items
Meeting Expectations*
Freshman Sophomore Junior Senior-3
-2
-1
0
1
2
3
Figure 18Meeting your Expectations:
Mean Scores of the Expectation Scale by Class Level
Scal
e-3
to
< 0
0
>
0 to
3W
orse
tha
n Ex
pect
ed
Ex
pect
ed
Bett
er t
han
Expe
cted
*This item measures the extent to which Saint Joseph’s College has met students’ expectations.
Overall Satisfaction of Saint Joseph’s College*
Freshman Sophomore Junior Senior-3
-2
-1
0
1
2
3
Figure 19Rate Your Overall Satisfaction:
Mean Scores of the Satisfaction Scale by Class Level
Scal
e-3
to
< 0
0
> 0
to
3N
ot S
atisfi
ed
N
ot S
ure
V
ery
Satis
-fie
d
*This item measures the level of satisfaction a student has with SJC.
Enroll Again*
Freshman Sophomore Junior Senior-3
-2
-1
0
1
2
3
Scal
e-3
to
< 0
0
> 0
to
3Pr
obab
ly N
ot
Don
’t K
now
P
roba
bly
Yes
*This item measures the likelihood of a student enrolling again at SJC.
Figure 20Would You Enroll Here Again?
Mean Scores of the Probability Scale by Class Level