Student Information Guide 2011

InformatIon GuIde for ItC studentsSeptember 2011

faCulty of Geo-InformatIon sCIenCe and earth observatIon

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Table of ConTenTs

Introduction 2Faculty of Geo-Information Science and Earth Observation 3

What’s ITC all about? 3The University of Twente 3Education at ITC 3Research at ITC 4Faculty council 4

ITC Building 5Opening hours 5How to find your way around the building 5Important dates / public holidays 6Car park and bicycle shed 6Emergencies 6

Student Registration 7Studying less than three months in the Netherlands (short stay visa) 7Studying longer than three months in the Netherlands (MVV visa) 7Residence permits 8

Student Support and Assistance 9Student Affairs officers 9Citizen Service Number (BSN) 9Insurances 9International Student Identity Card 10Confidential advisor 11Leaving ITC and the Netherlands 11

Student Facilities 12ITC smart card 12Locker and mailbox 12Photocopy machines 12Restaurant 12Library 12GeoScience laboratory 13Technical Support Services 13Computer facilities 14Alumni 14

ITC International Hotel 15Rent 15Services and facilities 15

Financial Matters 17Student Finance Administration 17Student Assistance Fund 17

Settling in and Socialising 18New environment 18Association of ITC Students 18Social and sports activities 19Sports facilities and timetables 20Cultural courses, seminars and workshops 21

Health Care 22Health care in the Netherlands 22Medication 23Dentist 23Psychologist 23X-ray for Tuberculosis check 23Pregnancy 24Vaccination 24Important addresses 24

Shopping Information 26Opening hours 26Supermarkets 26Market 26Department stores 26Specialty shops 26Sales and discount 26Shopping bags and trolley 26Tax-free 26Forwarding freight and parcels home 27

Food 28Dutch food for daily cooking 28Restaurants and takeaways 28

Travel and Transport 29The bicycle 29Public transport 29Car 30

The Netherlands 31A small flat country 31Gateway to Europe 31People 31Language 32Climate 32Summer and winter time 32Tourist information 32

Enschede 35The history, the city and the people 35Schools 35Leisure facilities 35Tourist information 35

City map of Enschede 38Some helpful Dutch words 40

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Welcome to the Netherlands, to Enschede, and in particular to the Faculty of Geo-Information Science and Earth Observation (ITC). We’re happy to have you here with us in our international community - a com-munity made up of approximately 80 nationalities.The purpose of this guide is to provide you with information that we hope will help you to become acquainted with ITC and its facilities as quickly as possible. At the same time we’d like to give you information about the Netherlands in general, and the city of Enschede and its sur-roundings in particular. The subjects touched on in this guide may answer some questions you had before you arrived, or perhaps some questions that may arise while you’re settling down at the Faculty and into the student accommoda-tion. We hope that your studies will be challenging and rewarding, and we trust that the content of this Introduction Guide will contribute to making your stay as pleasant and as exciting as possible. If you have any further questions, please do not hesitate to ask.

Ir. Fred PaatsHead Education

InTroduCTIon

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99 Hengelosestraat, 7514 AE Enschede, The Netherlands. Mailing address:P.O. Box 217,7500 AE Enschede, The Netherlands. Phone ITC Reception: +31 53 487 44 44General Fax: +31 53 487 44 00Student Support and Assistance Fax: +31 53 487 42 38Internet: www.itc.nl

What’s ItC all about?At the Faculty of Geo-Information Science and Earth Ob-servation (ITC) of the University of Twente (UT), knowledge of geo-information management is readily available and is continually being developed and extended. By means of education, research and project services, we contribute to capacity building in developing countries and countries in transition. In doing so, considerable attention is paid to the development and application of geographical information

systems (GIS) for solving problems. Such problems can range from determining the risks of landslides, mapping forest fires, planning urban infrastructure, implementing land administration systems, monitoring food and water security, to designing a good wildlife management system or detecting environmental pollution.More than 20,000 students from over 175 countries have followed ITC courses since 1950. With more than 60 years of extensive experience and a dedicated scientific staff with a wide range of expertise, ITC is one of the world’s foremost professional training establishments in the field of geo-information science and earth observation.

the unIversIty of tWenteOn 1 January 2010, ITC became a faculty of the University of Twente. The merger has been implemented in a way that preserves the distinctive character and mission of ITC. As a university faculty, ITC will be more firmly embedded in the Dutch academic education system. Furthermore, the integration with the University of Twente will lead to innovative research and education in areas such as energy, environment, climate change, water, geo-information and earth observation, and disaster management.The University offers degree programmes in fields ranging from engineering and natural science to behavioural and management sciences. UT provides an excellent learning environment within its six faculties:• Education and Behaviour Sciences• Engineering, Design and Applied Sciences• Geo-Information Science and Earth Observation• Information Technology• Management and Governance• Medical and Health Sciences

eduCatIon at ItCOver the years, ITC has developed a wide selection of courses in its degree, diploma and certificate programmes in geoinformation science and earth observation. These courses are offered in the Netherlands, online and abroad by ITC itself or by ITC in collaboration with reputable quali-fied educational organizations (joint courses).

faCulTy of Geo-InformaTIon sCIenCe and earTh observaTIon

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Programmes In geo-InformatIon sCIenCe and earth observatIonDegree programmes• Master of Science (MSc) degree programme• Master degree programmeDiploma programmes• Postgraduate diploma programme (PGD)• Undergraduate diploma programmeCertificate programmes• Certificate programme and individual modules• Distance programmeJoint coursesGraduate programme(MSc = 18 months; Master = 12 months; PGD = 9 months;

Undergraduate diploma = 9 months)

Course dIreCtor ITC short and degree courses are implemented under the guidance of a course director, assisted by a course secretary. An ITC study guide is available for each course, describing course content, objectives, procedures and regulations. A weekly schedule of classes and practicals is issued to you separately. If you have any questions, please contact your course director and/or course secretary ([email protected]).

researCh at ItCResearch leading to the award of the degree of Doctor of Philosophy (PhD) is pursued through registration in the ITC Graduate Programme. The research topic of each PhD stu-dent constitutes a project in one of the research themes of the ITC Research Programme. In this way the PhD student benefits from membership of a research team, as well as

from receiving expert supervision and attending research-supporting advanced courses. Research leading to a PhD thesis at ITC normally takes about 3½ - 4 years. The ITC Graduate Programme also offers a limited possibility of internships for PhD students registered and graduating in an overseas university.Secretary Graduate Programme: Ms. Loes Colenbrander.

faCulty CounCIlThe Faculty Council (FC) is a body in which both students and staff get a chance to influence and comment on plans and decisions made by the University (UT) and/or the Faculty (ITC). Comprising an equal number of staff and student representatives, the FC is the faculty’s highest participation body.Even though the work of the FC is restricted to a limited period, students can certainly benefit from the experiences it has to offer.The official elections for the Faculty Council are to be held on 23 November 2011, elected students will serve a term of one year and staff a term of two years. For information on the election watch your e-mail, posters and other media throughout October and November.On our website (www.itc.nl/organisation) you can find de-tails about the most important FC issues, briefly explained, including the FC’s secretariat contacts.

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oPenIng hours ITC building is open:Monday-Friday : 7.30 - 19.00

hoW to fInd your Way around the buIldIngThe lecture rooms, practical rooms, and offices have an ‘address’ composed of floor number and room number. For example, room 1-126 is on the first floor and room 4-104 is on the fourth floor.Use the Who is Who on the Internet for email addresses and room numbers of ITC staff:www.itc.nl/about_itc/whoiswho/default.asp

student suPPort servICes- Student registration officers

1-126, 1-128, 1-135- Student affairs officers 1-120, 1-122, 1-124- Student financial administration officers 1-130 (Monday-Friday 10.30-13.30)- Educational support services (Technical) 4-126- Course secretariat UPM, LA, GSIM, GFM 2-105- Course secretariat NRM, WREM, AES 4-105- Bookshop and Facility Management service desk 0-006 (Monday-Friday 8.30-12.15, 12.45-16.30)- Information Technology Department (IT) helpdesk 1-004 (Monday-Friday 8.30-12.15, 13.30-17.00)- Library 3-038 (Monday-Friday 8.30-18.00)

other faCIlItIes- Restaurant and annex ground floor (Monday-Friday, Coffee break free coffee/tea 10.15-10.45 Lunch 12.00-13.30 Tea break, free coffee/tea 15.15-15.45)- Meeting rooms 0-142, 0-146- Coffee and tea dispensers ground floor, 2nd floor and 4th floor- Soft drinks and candy vending machines ground floor and 3rd floor

ITC buIldInG

J.M .K uipers. Revisie

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Car Park and bICyCle shed Location: behind the ITC building. Please note that bicycles should be left in the shed. Access to the car park and the bicycle shed is via your smart card.

emergenCIesIn the case of emergency (e.g. leakage, fire, accident, dis-turbance of the peace, suspicious circumstances inside or around the building), please dial the internal alarm number (ext. 260) immediately. The central reporting station will react to your call and summon internal and/or external assistance.

In the case of fire, you should act as follows: • smash the window of the fire alarm • call the alarm number (ext. 260) • use one of the emergency exits to move to safety,

helping the people nearby to do the same. In some emergencies, it is necessary to evacuate the whole or part of the building. After the evacuation alarm goes off, the Evacuation Service (identifiable by the yellow jackets) gives instructions, which everyone must follow in order to guarantee a safe evacuation. In the event of evac-uation, do not use the elevator under any circumstances!

ImPortant dates / PublIC holIdaysYou can find more information on the intranet pages; use the link ‘Course/aca-demic calendars’.

- Opening Academic Programme 22 September 2011- ITC Dies 16 December 2011- Christmas break 26 December 2011– 2 January 2012 (building closed)- Good Friday 6 April 2012 (building closed)- Easter Monday 9 April 2012 (building closed)- Queen’s day (Koninginnedag), 30 April 2012 (building closed)- Liberation Day (Bevrijdingsdag), 5 May 2012 (building closed)- Ascension Day (Hemelvaartsdag) 17 May 2012 (building closed)- Friday after Ascension Day 18 May 2012 (building closed)- Whit Monday (2de Pinksterdag) 28 May 2012 (building closed)

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Registration of newly arrived students will take place in the auditorium on the official registration mornings in the opening week of the Academic Year.Students arriving after the official registration mornings are requested to apply to one of the student registration officers on the first floor for assistance:Ms. Adrie Scheggetman, room 1-135Mr. André Klijnstra, room 1-128 Ms. Tina Tian (for short courses),room 1-126.There are no registration dates for graduate students; on arrival graduate students should report to Ms. Loes Colenbrander, room 1-109.

studyIng less than three months In the netherlands (short stay vIsa) For those students studying less than three months in the Netherlands, the course candidate will have to apply for a multiple-entry Schengen short stay visa at the Netherlands embassy of his/her country. On receiving an ITC letter of admission, the student will be instructed to go to the Netherlands embassy concerned to collect the visa. Please note that a multiple-entry Schengen visa is pre-ferred, and you may have to remind the issuing embassy officer of this requirement. This type of visa is preferred because it allows students to participate in possible study excursions and personal travel inside and outside the Schengen territory.The Schengen countries are Austria, Belgium, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Iceland, Italy, Latvia, Lithuania, Lux-embourg, Malta, Netherlands, Norway, Poland, Portugal, Slovakia, Slovenia, Spain, Sweden and Switzerland. Students or family members arriving in the Netherlands with a short stay visa must leave the Nether-lands within the visa validity period up to a maximum of 90 days from the day of arrival for which the visa is valid. It is impossible to extend the validation period of a short stay visa, and the Dutch government makes no exceptions to this rule.

studyIng longer than three months In the netherlands (mvv vIsa) Students studying for longer than three months must have on arrival an MVV (Machtiging tot Voorlopig Verblijf), which is a temporary authorisation to stay in the Nether-lands and the document necessary to apply for a residence permit.The student registration officers apply for the MVV and the residence permit at the Immigration Office of the Minis-try of Internal Affairs in the Netherlands as soon as the candidate has been awarded a fellowship from the Neth-erlands Fellowship Programmes (NFP) or from any other international sponsor organisation, or when the course fees have been fully paid in advance by the candidate or his/her employer. When authorised by the Immigration Office in the Nether-lands, the Netherlands embassy concerned will be in-structed to issue the MVV sticker for the passport.

sTudenT reGIsTraTIon

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resIdenCe PermItsITC has signed an agreement/code of conduct with the Ministry of Internal Affairs, Immigration and Naturalisa-tion Department (IND). This code of conduct gives ITC a ‘short track’ in the visa procedures to get her international students to Enschede and provide them with a Residence Permit for the Netherlands more quickly.During the ITC registration session passports will be col-lected for registration purposes and will be returned within a week. The Student Affairs officers monitor the further processing of their application with IND. This residence permit is valid for one year only and for all Schengen countries (see p.7).Extension of a residence permit is necessary for students studying at ITC longer than one year (e.g. 18-month MSc courses). The extension of residence permits will be handled and monitored again by Student Affairs officers. Graduate students are usually granted a residence permit for the full duration of their studies.Do not travel without your passport and residence permit. As a resident of the Netherlands, you are obliged to carry a form of identification at all times; your passport or resi-dence permit is sufficient for this purpose.The endorsement fee for the residence permit (€ 300 or € 600 without MVV-procedure) will be charged to the stu-dent via the Student Finance Administration officers. Like-wise, if an extension is applicable, the fee for extending the residence permit (€ 150) will be charged to the student.

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student affaIrs offICersThe Student Affairs officers provide ITC students with information and advice on f.e.:• settling in and studying at ITC and living in Enschede

and in the Netherlands • general student administration, including social and

cultural issues, consular affairs and emergencies at home

• residence procedures and issues• visa applications for fieldwork/or study excursions,

including emergency info• Dutch health care and specifically health care informa-

tion for ITC students in Enschede• insurance policies and claim procedures• out-of-office-hours emergency/calamity service.

Occasionally, a student may have a particularly serious problem. Student Affairs officers can help by listening and advise you on where best to seek assistance. Anything you tell them is treated in the strictest confidence.The Student Affairs officers are:• Ms. Theresa van den Boogaard,

room 1-122 ([email protected])• Ms. Bettine Geerdink,

room 1-124 ([email protected])• Ms. Marie-Chantal Metz,

room 1-120 ([email protected])

Students are welcome to visit their offices between 10.00 and 13.00 hrs Monday to Friday. A general email address to contact: [email protected]. Students can always make an appointment with the officers when opening-hours conflict with their class schedule.

The Dutch embassy will instruct you to report within eight days of arrival in the Netherlands to the GBA at the City Office in Enschede. This will be arranged by ITC Student and Education Service Centre. GBA stands for the Gemeentelijke Basisadministratie persoonsgegevens (GBA), or the Personal Records Database of the municipal-ity. The GBA is a Dutch government administration office in every city in the Netherlands where all inhabitants of

that city must be registered. All students who are staying at ITC for longer than three months must register at GBA (Enschede City Office, 51 Hengelosestraat).

Please note that after arrival at ITC all correspondence with the GBA and IND is via the Student Affairs officers.You will be informed when and where you can collect your passport and residence permit.

CItIzen servICe number (bsn) As part of your registration process within six weeks of arriving in the Netherlands a Student Affairs officer will arrange an appointment at the City Office in Enschede (Gemeente Enschede) to register you as a citizen of Enschede. Once registered, you will receive a citizen ser-vice number (BSN), a unique personal ID number. Your BSN is required if you wish to open a bank account and will often be re-quested at the hospital, schools etc. It is important to make a note of your BSN as it will only be issued once.

InsuranCes InsuranCe WhIle studyIng All residents of the Netherlands, so this includes ITC stu-dents, are obliged by Dutch law to have a health insurance. An Insurance to cover the costs of repatriation and person-al liability is strongly recommended. For students receiving a fellowship from the Netherlands Government (NFP), the ITC fellowship programme or international organizations (except the European Union), a full comprehensive insur-ance (ICS) is arranged. This insurance includes in general costs of health, personal liability, lug-gage, household contents, emergency assistance, accidental death and dismemberment. The Insurance Certificate will be sent to you by one of the Registration Officers through email whilst still in your home country, because you need proof of insurance in the process of getting a visa or a residence permit.ITC uses the services of the insurance company AON. For more information please see: www.students-insurance.eu. When direct contact is necessary you can send an email to [email protected].

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The insurance package is effective from the day of depar-ture until the day of arrival in your home country. Therefore ITC Registration Officers need to know your exact travel dates.Students with sponsors like the EU, Alban etc. have their own insurance organized by their sponsor. The Student Affairs officer would appreciate a copy of the insurance policy to be able to help students when necessary.All other financed course participants are strongly recom-mended to use the insurance of AON Consulting: ICS Complete.Course participants from one of the countries of the Euro-pean Union should be aware of the limitations of their own insurance in combination with the European Health Card. They are strongly recommended to use the insurance for personal liability, luggage, household contents, emergency assistance, accidental death and dismemberment, which can be arranged by a Student Affairs officer, and when indicated, in combination with the health insurance. For more information: www.ec.europa.eu/social For those ITC students staying longer than three years in the Netherlands (PhD or unpaid international researcher): please check with a Student Affairs officer or the NUFFIC site www.nuffic.nl to be sure your current insurance is still the right one.Relatives and guests of course participants are also obliged to have a health insurance during their stay in the Netherlands. Extra insurances are strongly recommended, especially the personal liability and the emergency as-sistance insurance (flight to home-country in case of a life threatening situation or death of a family member). A deposit should be paid in advance, based on the duration the family/guest plans to stay. Check with a Student Affairs officer to arrange this insurance for your guests.

What exaCtly Is Covered? Most insurance companies have their own conditions and limitations. Please, check the eligibility requirements, terms and conditions carefully. The insurance companies are very strict in the implementation of their policy.Be aware: the regulations of the Insurance companies are strict, see, for example, the AON policy, chapter four ‘Extra

cost insurance’ –always inform the insurance company in case of admittance to a hospital. In case of an emergency, and if informing in advance is not possible, inform the insurance company as soon as possible by sending an e-mail to [email protected] mentioning your insurance policy number.

ClaImsA fully completed claim form, together with original papers like bills and medical certificates, need to be send to the insurance company. At www.students-insurance.eu you can find the AON declaration form, alternatively check the ITC intranet student pages. Always make copies for your own administration.Some organisations like health centres, the pharmacy ‘Centrum Apotheek’ and the hospital ‘Medisch Spectrum Twente’ (MST), have made arrangements with the insur-ance company AON and will send the bill directly to AON Consulting, but only when you inform these organisations about your insurance policy. You will need to pay the pharmacist in cash for non-reimbursable (over-the-counter) medicine. Other organisations like the Travel Health Clinic, will send the bill to ITC, in case you consult them as part of your educational programme (fieldwork etc.). As soon as you use medical services from MST via f.e. specialists, please send a copy of your AON policy to the financial administration office of MST so they can send invoices directly to your insurance company and you do not need to advance the costs. Adres: MST Financial Administration, postbus 50.000, 7500 KA Enschede.

For questions concerning insurance policies, declarations, completing of claim forms, Student Affairs officers can be contacted.Please note that ITC is not responsible for any costs that fall outside your insurance policy.

InternatIonal student IdentIty CardThe International Student Identity Card (ISIC) is an interna-tional accepted prove of the status of being a student. It can give you all kinds of discounts (restaurants, accommo-dation, museums, transport, international telephone-calls)

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in 106 countries, all over the world. For more information: www.isic.org.

ConfIdentIal advIsor ITC is a unique community with people from all over the world: many different nationalities, many cultural back-grounds and many traditions. At ITC we hope and expect all members of this community to respect each other individually and respect the generally accepted code of conduct in the Netherlands, particularly regarding male-female relations. A confidential advisor can assist students who have experienced undesirable behaviour (sexual harassment, ag-gression, violence and discrimination) and non-academic conflicts. The confidential advisor is independent and will only act with the student’s permission. There is the possibility - only with the student’s full agree-ment - to lodge a complaint about undesirable behaviour with the ITC commission that deals with such matters.Students can contact:Mr. Rens Brinkman, room 1-169, [email protected] orMs. Marion van Rinsum, room: 2-114, [email protected].

leavIng ItC and the netherlandsApproximately six weeks before your anticipated departure date, you will receive information from a Student Affairs officer regarding:• where and when you can make a reservation for your

return flight• forwarding your excess luggage and personal belong-

ings via Worldwide Baggage Services (WBS)• a clearance form that includes alumni registration, and

notification of departure at the City Office and the IND (one week before your departure date) and to hand in your residence permit.

It may be a requirement of your country to have your ITC diploma or degree officially legalised. A Student Affairs officer can inform you of the correct procedure via the Dutch Ministries of Education and Foreign Affairs and your embassy. You may require an official letter of ‘good conduct’ (verk-laring omtrent goed gedrag) before leaving the Nether-lands. Again, a Student Affairs officer can inform you of the procedure to obtain ‘A Certificate of Good Conduct’ via the City Office or Ministry of Justice. For more information: http://english.justitie.nl/themes/cgc/services-directive.

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ItC smart CardOn arrival you will receive an ITC smart card. The initial ‘upgrading’ is € 25. The card can be used in the ITC build-ing for the following:• entrance to the parking area and bicycle shed • payment for copies on the printer/photocopy machines • registration in the library and the bookshop• payment at the cash desk of the restaurant• the coffee dispensers in the restaurant and on the

second and fourth floors, and the candy and soft drinks vending machines in the restaurant and on the third floor

• classrooms.

revaluatIon of the CardRevaluation of the card can be done in the so-called re-valuation machine. This machine, located near the restau-rant, allows you to credit the smart card with a minimum amount of €1. You can also use your bank card to load your smart card.

loss or theftPlease note: If you lose your card, you lose your money! On payment of € 10, you can order a new card at the ser-vice desk in the bookshop on the ground floor. We advise you not to credit the card with more money than you need for a few days in case you lose it.

loCker and maIlboxA locker for the storage of personal items during breaks, etc., is made available to all students who do not have their own office space. The lockers are located on the various floors. Keys will be handed out at the reception at the start of the course. Students staying longer than one month will be given a private mailbox located on the ground floor. Your mailbox number should be added to any mail addressed to you.

PhotoCoPy maChInesMultifunctional machines located on every floor in the building for making prints and photocopies.

aCCess Codes• The international access code in the Netherlands is 00.• To call a country outside the Netherlands, dial the ac-

cess code 00, then the country code, and then the rest of the number, perhaps omitting the first digit of the area code.

• The country code for the Netherlands is 31, and the local code for Enschede is 053 (omit the 0 and dial 31 53, when calling from a foreign country).

telePhone InquIrIes• For telephone inquiries dial 1888 or 1850 (national);

dial 09 00 8418 (international).• Internet address: www.detelefoongids.nl.

restaurant On the ground floor at ITC, there is a central restaurant where coffee, tea, milk products, soft drinks, bread and fillings, snacks, fruit, cakes and sweets, hot meals and suchlike can be obtained. These meals are to be consumed in the restaurant and may not be taken to your own room. Monday to Friday:10.15 - 10.45 coffee/tea break12.15 - 13.30 lunchtime: self-service counter in the restaurant is open15.15 - 15.45 coffee/tea break.

lIbraryITC Library is a scientific Library specialised in remote sensing and GIS (geographical information sciences), that contributes to the effectiveness of the education provided by ITC and the research done at ITC. The library helps: • staff and students to find relevant information as

efficiently as possible • staff and students to present their expertise in the form

of academic publications clearly presented on the ITC library web pages

• ITC to present itself as an internationally leading edu-cation and research organization.

sTudenT faCIlITIes

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The physical library is open to all students and staff and supports the education and research at ITC. Location: third floor, room 3-036 Opening hours: Monday-Friday, 8.30- 18.00 hrs.The Digital Library is open for all staff and students wher-ever they are in the world 24 hours per day and seven days per week: www.itc.nl/library.

Information about the collection can be found in the ITC Library Catalogue: Adlib. This automated catalogue con-tains bibliographical data on books, periodicals, congress proceedings, reports, reference books, theses, maps and audio-visual materials (AVM), as well as full text sources. The catalogue is accessible via Internet: http://adlib.itc.nl/ The library also provides full access to many other special-ised data sources. The ITC library collects the complete scientific output of the Faculty and makes this visible to the out side world. See: www.itc.nl/library and click academic output.

All ITC students are given training on information skills, while training on research skills is offered to MSc students. Also for PhD students regular training on scientific com-

munication is offered. Staff and students are supported in their personal information management by the software EndNote. The web page for alumni gives an overview of the possibili-ties for ITC alumni. Distant students also receive support from the library. The ITC smart card is needed for registering as a library user, as well as for borrowing books and extending loan periods. For information and help on using the different information sources and taking advantage of their possibilities, please contact the library staff members at the library information desk.

unIversIty of tWente lIbrary All ITC staff and students are able to use the UT library for free. You will receive a free library card from the Central Library of the University, but you need to bring your ITC smart card to identify yourself. You can also request books that you want to borrow from the UT Library online via the UT central library catalogue; you’ll have the option to choose the ITC library as pick-up counter for the book(s).

geosCIenCe laboratoryITC has a number of in-house laboratory facilities to provide service in the field of its educational programmes and MSc, PhD and staff research projects. These facilities can be found on the ground floor and are equipped with a wide range of instrumentation for IR spectrometric deter-minations, inorganic geochemical water and soil analysis and sample preparation.

teChnICal suPPort servICesTechnical Support Services, staffed by the technical as-sistants, Mr. Job Duim and Mr. Benno Masselink, can be found in room 4-126. They offer technical services to staff and students, for example:• providing fieldwork equipment• assistance with scanning• designing and producing posters• archives of aerial photographs and maps.

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ComPuter faCIlItIesAll students have full access to Internet, including a per-sonal lifelong email account. Computers play an essential role in all ITC education and research. Computer rooms are open to students during the regular ITC opening times. The Directorate introduced a policy that requires all partici-pants on courses starting in September 2011 with duration of nine months or more to have a suitable laptop computer available during their studies. ITC offers the ‘ITC Notebook Programme’ (see below) through which students can purchase discounted notebooks that meet ITC’s standards and have the peripherals needed to connect to the ITC networks. Course participants can of course either bring their own laptops or purchase one from other sources as long as they meet the minimum requirements.For course participants on courses with duration of less than nine months (including Joint Education Programmes and Erasmus Mundus) and for course participants using special software such as SOBEK sufficient computer clusters with desktop computers will be available.ITC offers you an intranet site on http://intranet.itc.nl; this site is open to various faculty, departmental, educational and student information. The direct link for the IT depart-ment is http://intranet.itc.nl/support/it/default.aspx.

ItC netWorkRegardless of where you are at ITC you will have access to the Internet, data and applications on the ITC computer servers. The whole ITC building is equipped with a wireless network.

ItC notebook ProgrammeITC course participants have the opportunity to buy a state-of-the-art notebook computer at a very competitive price. The notebook comes with a three-year international warranty, an accidental damage insurance is optional. If any software or hardware problems are experienced during the stay at ITC Enschede, the ITC Notebook Service Centre will provide assistance. More information about the note-book programme, manuals and software is available on the intranet site or the site http://intranet.itc.nl/support/it/nsc/default.aspx or on www.itc.nl/study.

alumnIOver the course of time, ITC has built up an extensive net-work of international contacts, in which former students take a prominent position. ITC assigns great importance to updating the knowledge and skills of its alumni and therefore regularly organises refresher courses and special short training programmes both in the Netherlands and abroad. ITC also supports its former students by provid-ing access to library services, the ITC newsletter, an email address an ITC alumni LinkedIn community and a range of other facilities. To stimulate and maintain contacts between alumni, ITC assists in establishing ITC alumni associations and organ-ises alumni gatherings in the various regions. If you want to know more about the ITC alumni associations, please contact the ITC Alumni Office ([email protected]) or have a look at the alumni website www.itc.nl/alumni.

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The ITC International Hotel (IIH) provides accommodation facilities to ITC students. It is located at 4 Boulevard 1945, a distance of 1 km from ITC.

Postal address:ITC International Hotel 4 Boulevard 19457511 AE Enschede The NetherlandsPhone: +31 53 4803999 Fax: +31 53 4803997Email address: [email protected]

The ITC International Hotel has 398 single rooms. There are 29 communal kitchens (one on the 16th floor and two on each floor) that can be used by all residents. During your period of study, you are obliged to stay at the ITC Interna-tional Hotel.On checking in at the ITC International Hotel, you will re-ceive a card that opens the entrance door to the building, the door to your corridor, and the door to your own room.

rent Rates are subject to change annually on January 1st and based on conditions of the main fellowship provider NFP. For actual rates and costs see www.itc.nl/Pub/ ITC-International-Hotel/Rates-and-costs.html.

servICes and faCIlItIesThe ‘ITC International Hotel ABC Guide’ familiarizes you with the house rules, services, facilities and safety instruc-tions. If this guide is not in your room or apartment on arrival, you can get a copy at the reception or you can check the intranet pages of the Hotel where you can find the latest version of the guide.

reCePtIonThe reception is the central point of contact between the student occupant and the hotel organisation. It operates like a hotel reception desk and can be contacted 24 hours a day. They take care of such things as:• reservations and room changes • maintenance reports • complaints and requests• billing and collecting accommodation invoices • connecting outside telephone calls • messages and information • sale of coins for operating the washing and drying

machines • sale of postage stamps and telephone cards.

kItChensThere are two communal kitchens on each floor (one in each wing). These kitchens offer freezer facilities (one compartment per room) and induction-cooking equipment. Cutlery, crockery and cooking utensils are not provided. Each room is equipped with its own refrigerator.

ITC InTernaTIonal hoTel

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CleanIng servICesAll rooms and apartments are cleaned once a week by the housekeeping staff. All common kitchens are cleaned daily.

launderetteYou can use the laundry facilities on the ground floor. At the reception you can buy coins for the washing and dry-ing machines; detergent is included.

telePhones, fax and InternetThe telephone in your room can be used for internal calls. For local and international calls a line can be opened after paying a deposit. Fax facilities are available via the hotel reception. Internet connection is available in each room.

Central alarm and fIre safety In Europe, in the case of emergency, dial the central alarm number 112 to call for first aid, the ambulance, the fire brigade or the police. Lives can be saved! Please read the safety leaflet in your room and the informa-tion in the ‘ABC Guide’ to familiarize yourself with the hotel fire regulations.

guestsAll guests and visitors of residents should report to, or be announced at, the reception on arrival. In accordance with police instructions, guests and visitors staying in the residential areas from 22.00 to 08.00 hrs must complete a registration form at the reception.

information guide for itc students 17

student fInanCe admInIstratIonStudents at ITC are sponsored by different fellowship programmes or directly by their employers and occasion-ally they bring along private funding. After arrival at ITC, the financial matters for all students are handled by the Financial Student Administration, regardless the source of funding. General information about fellowship rules and regula-tions can be found on the websites of each fellowship programme, or in their programme leaflets. More details about costs and allowances for studying at ITC are de-scribed in the Terms of Delivery which you will receive shortly after arrival at ITC. Students participating in Eras-mus Mundus programmes will sign a student contract with specific financial details. While you are at ITC, your monthly subsistence allowance will be credited to your bank account, to be opened at the beginning of your stay in the Netherlands. Bank ac-counts will only be opened for students in courses with a study duration of more than six months. Students in short courses, up to six months, will be paid (monthly) in cash. Your transactions are listed on bank statements. The bank will send you a hardcopy of the statements once a month. You can also view your transactions through online bank-ing. You can save the bank statements in a portfolio to use them as proof of payment for your own convenience.For any specific question about financial matters, please contact the Financial Student Administration (room 1-130), opening hours daily from 10:00 – 12:30, or by email: [email protected]

student assIstanCe fundIt may happen that ITC course participants run into finan-cial problems for reasons beyond their control (think of se-rious illnesses, deaths or thefts). In case insurances or the student’s employer do not cover the costs of the claim(s), course participants with serious financial problems may apply for a financial contribution from the ITC Student Assistance Fund. This Fund operates completely independ-ent of ITC and financial problems should first be discussed with an ITC Student Affairs and Support officer. The board of the Fund decides whether financial assistance will be provided or not and, if so, in what way. The decision will be based on the regulations and statutes of the Fund. Please note that the financial resources of the Fund are rather limited. Usually, when it has been decided to provide financial assistance, it can only be to cover part of the costs. Written applications for financial support (with motivation and cost specification) should be submitted to the secretary of the Student Assistance Fund (Corné van Elzakker, email: [email protected]). For more information: http://intranet.itc.nl/education/student%20information/StudentAssistanceFund.aspx.

fInanCIal maTTers

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neW envIronmentLeaving home and travelling to live and study in a new country is a challenging experience that, although very exciting, is not without stressful elements. Even though it may be something you have planned and prepared for, the extent of the change and the effect it has on you may take you by surprise. If so, it may be helpful to know that your experience is quite normal. Most students who travel abroad have a good time. They all make mistakes, see the consequences, and learn the lessons that come with such an experience. ‘Culture shock’ is the term that describes the impact of moving from one culture to another: dealing with a new environment, meeting many new people from all over the world, learning the ways of different countries, being separated from family, friends, and colleagues.

rules of behavIour Every culture has unspoken rules on how to behave and treat others. A multicultural environment as found at ITC is unique and hardly found anywhere else in the world, but can be therefore also very complex. Subtle differences may be difficult to grasp and can contribute to that culture shock. Social behaviour may confuse, surprise or even of-fend you. You may find that the Dutch appear cold, distant, punctual and always in a hurry. And the relationships between men and women may be more - or less - formal than you are used to.

What Can you do yourself to keeP feelIng ok?• Realise that having difficulty in coping with this new

situation is a normal experience.• Keep in touch with home.• Wear clothes suitable for the weather; buy an umbrel-

la; do not wear coats indoors.• Find a supplier of familiar food.• Eat a healthy balanced diet.• Share meals with others and take turns in preparing

the meals.• Use ITC’s restaurant. • Don’t hesitate to ask people to explain what they mean,

or to repeat the sentence slowly if you don’t understand.

• Make friends with fellow students: they will under-stand what you are going through (even if not from the same culture, they will be having the same experi-ence).

• Make friends with Dutch people: they can tell you about the Dutch culture.

• Join in sports activities: a good opportunity to meet other people and excellent for your physical and men-tal health.

• Join in cultural classes and activities (e.g. the Interna-tional Evening and the SAB excursions).

• If you wish to join a religious society, contact Student Affairs.

• Take frequent short breaks to relax.• Above all, don’t isolate yourself but find someone to

talk to who will listen uncritically and sympathetically.

It is important to stress that experiencing culture shock is entirely normal, usually unavoidable, and certainly not a sign you have made a mistake or you won’t be able to manage. The experience can be a significant learning curve, making you more aware of your own personality and your own culture, as well as aware of the cultures you encounter. It will give you valuable skills for your academic and personal life.Please, if you run into any problems you cannot handle or do not understand, don’t hesitate to contact ITC Student Affairs.

assoCIatIon of ItC studentsAll ITC students are automatically members of the Associa-tion of ITC Students, which is represented by the Student Association Board (SAB). Students are invited to support the activities of this voluntary body, which is set up to look after their interests. The Board consists of:• President• Secretary• Assistant Secretary (Communication Commissioner)• Academic Commissioner• Finance Commissioner• Gender Commissioner• Residence Commissioner

seTTlInG In and soCIalIsInG

information guide for itc students 19

• Social Commissioner• Sports Commissioner.The Board acts as an intermediary body between the stu-dents and the management. It organises many social ac-tivities, discusses residence and financial matters, etc. You can find the SAB constitution on the ITC intranet pages.Graduate students have a separate Graduate Association, which represents their interests in the management of re-search and organises social events for graduate students. To contact SAB: [email protected].

sChermerhorn lounge The Schermerhorn Lounge is located on the first floor of the ITC International Hotel and is managed by the SAB. In the lounge you will find two pool/billiard tables, a dart-board, mini soccer, and an audio set and beamer/video facilities. Gatherings, end-of-module parties and happy hours at the bar are held here. Social activities for female students and female partners are organised by the International Neighbour Group (ING), a group of Dutch volunteers.

soCIal and sPorts aCtIvItIesIn cooperation with ITC Student Affairs, the Student As-sociation Board (SAB) organises social and sports activities for students, such as:• day trips, for example, to Amsterdam or once a year

in Spring to the famous Keukenhof Flower and Bulb Exposition

• the annual ITC International Social Evening (in No-vember), with students from each country performing dance and musical routines

• ITC participation in the International Students Sports Day (in March), when students from the international education institutes and universities in the Netherlands compete against one another

• the annual ITC Spring Party in April when we celebrate the New Season and say goodbye to the Master of Science Graduates

• the annual ITC International Food Festival in May when students from each country present their culinary culture

• annually organised trips during long weekends, abroad

©

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to the capitals of Europe like Paris (December) and London (Spring)

• end-of-module parties.

sPorts faCIlItIes and tImetablesUntil at least the 1st of January 2012 ITC has rented sports facilities at the Roessingh Medical Centre, close to the ITC building.

Indoor soCCer Gym at Roessingh Medical Centre, 33 RoessinghsbleekwegSoccer training for ITC students only:Wednesday 17.30 - 19.00 hrs(coach and contact Javier Morales ([email protected]))

basketball, volleyball, badmIntonFor ITC students only: Gym at Roessingh Medical Centre,33 RoessinghsbleekwegSunday 12.00 - 18.00 hrs 12.00 - 14.00 hrs Volleyball 14.00 - 16.00 hrs Basketball 16.00 - 18.00 hrs Badminton(key to collect at reception desk at the main entrance of Roessingh Medical Centre)

fItnessITC fitness-room (0-166)http://intranet.itc.nl/recreation/fitness/.Monday: 12.30 - 13.30 hrs (Body and Mind)Tuesday: 17.00 - 18.00 hrs (Spinning)Wednesday: 16.30 - 17.45 hrs (Run4Fun)Thursday: 12.30 - 13.30 hrs (Combifit)Friday: 12.30 - 13.30 hrs (Spinning)

run4funThe initiative to set up a running group at ITC was taken in the early 1980s. By then ITC had already participated several times in the world-famous Batavierenrace. After a short break in the ‘90s, the initiative was revived and extended, and since 1998 ITC’s Run4Fun group has suc-cessfully participated in several recreational and competi-tive running events. Many students and staff share warm memories of these events. The weekly training sessions are the basis of this success. For information about Run-4Fun activities and the training schedule, please visit: http://intranet.itc.nl/recreation/run4fun.

The group’s objectives are:• Guess what? To Run4Fun!• To gather students and staff together in a social setting

outside the classroom• To improve physical and mental stamina• To participate in the annual Batavierenrace, Interna-

tional Students Sports Day and ITC’s own Sports Day.For more information you can contact: Wan Bakx (room 2-003).

information guide for itc students 21

xtra-CardITC students can make use of the sport facilities both of the University of Twente and the Saxion Hogeschool. For this you need to buy an ‘Xtra-card’ at the rate of around € 70 at the office of ‘Sport and Cultuur’ in the main hall of the Saxion Hogeschool or at the University of Twente in the office of the Student Union, Bastille, room 332; 5 Drienerlolaan. If you only would like to make use of the Saxion sport facilities please check the information desk at Saxion Hogeschool ‘Sport and Culture”.For more information about the Xtra card: www.studentunion.utwente.nl/sports.

Cultural Courses, semInars and WorkshoPs Vrijhof Cultural Centre of the University of Twente offers a number of cultural courses, seminars and workshops in visual arts, photography, ICT and audiovisual-related subjects, performing arts, languages and communication. These are organised by professional agencies. Xtra-card-holders who like to join one of the courses, please contact the Vrijhof Cultuurcentrum. For more information, please check the autumn and spring course brochures or see www.studentunion.utwente.nl/culture.For information about the Xtra-card and the cultural courses, you can contact Student Union.

esnStudents of ITC can join some of the activities of the Erasmus Students Network Twente (ESN/UT). For more information see www.esntwente.nl.

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health Care In the netherlandsIn general the Dutch premise is that they are personally responsible for their own health and for their own well-be-ing. They think people need to take their own responsibility to prevent illness, of course within the boundary of what National Health care offers and indicates. Health care is very culturally bound. Within the Dutch system you may face situations completely different from that which you are used to in your own country. Especially when feeling unwell and ill, these cultural differences might take you by surprise. But do not worry, you will always find and get the health care you need. It is only organized differently to how you might be used to.

The Dutch health system is organised around the general practitioner (GP) in Dutch: huisarts=homedoctor. Everyone is registered with his/her own huisarts and he/she is the first person you should go to when you have a medical problem.ITC has made special arrangements for her international students with the Medical Centre Veldpoort. The Medical Centre Veldpoort is ideally located: very close to the ITC hotel and the MST hospital. A number of GPs are working in this ‘up to date’ Medical Centre and are experienced with international students. When you make your first appointment you will be ap-pointed a GP within the Medical Centre Veldpoort for the duration of your study at ITC. After your first appointment you can than contact your GP directly by phone. On your first visit the name of the GP will be put by the receptionist of the Medical Centre Veldpoort on a small ITC Health care Information Card with the phone numbers and the address of the Medical Centre Veldpoort. Whenever you need medical support, take along this info-card together with your insurance policy certificate. Appointing a GP for the duration of your study will allow your GP to gain a good impression of your complaints or calls for help, and develop a confidential relationship. To consult your GP is by appointment only.

makIng your fIrst aPPoIntment to see a gP• You need to send an email to: itcstudents@gcveld-

poort.nl. In this email you need to quote your full name, nationality, date of birth, gender, your ITC Student ID and your insurance policy number.

• You will then receive an appointment through email and the name of your GP. You’ll be asked to be 10 minutes in advance of your appointment at the Health care Centre Veldpoort to exchange information with the receptionist. This kind of arrangement offers you the best possible care.

makIng an aPPoIntment to see your oWn gPCheck the name of your GP on your ITC health information card to find the telephone number.• The best time to make an appointment with the GPs of

Health Centre Veldpoort is either to call between 8.00 and 10.00 hrs in the morning. The receptionist (skilled in medical issues) will ask you some questions.

• In emergency cases outside opening hours of the Health Centre Veldpoort you can contact the HDT-Oost Emergency post tel: 088-5551188. This service is intended only for emergency situations which cannot wait for the next day with your own GP.

• If your GP is on holiday and postponement is not an option, you can contact the general reception of Health Care Centre Veldpoort and make an appoint-ment with a replacement GP.

Your GP can decide to refer you to a specialist or other health care official. For example a:• medical specialist at the hospital• physiotherapist • dietician • nurse practitioner • nurse specialist • psychologist• dentist.Always take your ITC Health care Information Card and your insurance certificate when you visit your GP, a health centre or hospital. Make sure the name on the insurance paper is the same as the name in your passport.

healTh Care

information guide for itc students 23

emergenCyNaturally, you can go directly to the hospital First Aid De-partment in case of emergency. In this situation, you can also call the national alarm number 112. However, there is a penalty for improper use of this number.

medICatIonNot all examinations, treatments or medications/drugs, are covered by the insurance. For example: • medications for which a prescription is not neces-

sary and are sold over the counter have to be paid for privately like i.e. paracetamol

• most medications only obtained on prescription from your GP or specialist are covered by the insurance.

For more information on insurance matters see page 10.If you take your ITC Health Information Card or insurance certificate with you, the pharmacy will forward the bill for prescribed medication to the insurance company.

PharmaCIesThe pharmacy of the Veldpoort Health Centre can be used by ITC students. For more information, see www.veldpoort.nl. Centrum Apotheek is open day and night. They are in fax contact with GPs and the hospital.If you wish to have treatment, medication, etc., that does not fall within the terms of the insurance policy, you can try to make arrangements with the company concerned. ITC will not pay bills that are not covered by the insurance.

dentIstDental care for people over the age of 19 is covered by the insurance up to a certain amount and only in the case of an emergency. Please check the insurance policy: www.students-insurance.eu/studenten/international. The following dentists regularly treat ITC students: Dr. Besseler, Dr. Billet, Dr. De Bont.

makIng an aPPoIntment• Call between 8.00 and 12.00 hrs to make an appoint-

ment. • If these dentists cannot treat you, or in the case of a

dental emergency in the evening or at the weekend, you can contact the dental service in Hengelo (see ad-dress list on page 24).

They can tell you which dentist in Enschede is on duty. They prefer you to pay cash. Usually the costs remain under € 75.

PsyChologIstA psychologist at the University Twente can be consulted only on referral by your GP. If you can’t attend your appointment, GP, hospital, special-ist or dentist you must cancel at least 24 hours in advance. No-show will cost you personally around € 20. Neither the insurance company nor ITC will reimburse these expenses.

x-ray for tuberCulosIs CheCkBy law, some nationals from outside the Netherlands need to have a lung X-ray every six months during the first two years of their stay in the Netherlands. This examination will be car-ried out by the GGD (Municipal Occupational Health Centre).

24

• The GGD will send a completed form to the IND. This procedure is part of the application for obtaining a residence permit. The form will be given to you at ITC by Student Affairs.

• You will only be informed if the X-ray result is not satis-factory.

The reason for these X-rays is to check for tuberculosis, a highly infectious disease that can be treated by medica-tion. It can take some time before an infection shows up. For the check the dosage of radiation is very low and not harmful to health.

PregnanCyIn the case of pregnancy, please contact a midwife in or before week ten of the pregnancy. The costs for the midwife and prenatal care will be covered by the insurance company up to the maximum amount of € 2,000 (see the insurance policy).

vaCCInatIonThe Travel Health Clinic (THC) provides:• vaccinations• malaria prophylaxis• general health information.All this will take place a couple of weeks before departure for fieldwork. You will receive an invitation if your fieldwork destination is outside Europe. There is also an opportunity to buy, at your own expense, an insect repellent, bed net and medication against diarrhoea. The THC also provides a first aid kit. The THC can be reached by phone 24 hours a day and they react to emails within 24 hours. They are in contact with hospitals and medical staff abroad. The THC address and phone number will be given by Student Affairs to those whose fieldwork destination is outside Europe. For further information on travel and tropical diseases, please visit: www.who.int/ith.

ImPortant addressesnatIonal alarm number: 112

general medICal servICeHealth Centre VeldpoortNassaustraat 20 Phone: 053 [email protected] (email address for 1st appointment only)

Your General Practitioner: Dr. Van HoltenPhone: 053 4316565Dr. Van Gerwen and Dr. BonnemaPhone: 053 4322687Dr. Waaijer and Dr. Soeteman Phone: 053 4315735

Your Physiotherapist: Mr. Leo VisserPhone: 053 4305130

Your Pharmacy:Mr. Westenberg and Mr. Kok, PharmacistsPhone: 053 4347855

HDT-Oost Emergency Post Only during weekend, evening or nightAt MST Hospital, Haaksbergerstraat 55 Phone: 088 5551188www.hdt-oost.nl

dental Care(you are insured only in case of emergency)Dr. Besseler (Dentist)Gezondheidscentrum OosterpoortOosterstraat 2-25, 3rd floor, Phone: 053 4323165Dr. Billet, Tandartsen (Dentists) Bisschopstraat 8, 7531 AK Enschede 053 4324436Tandartsenpraktijk De Bont (Dentist) Parkweg 25, 7513 AR Enschede 053 4317070

information guide for itc students 25

Dental emergency post Only during weekend, evening or nightPhone: 0900 1282632

PharmaCyCentrum ApotheekBeltstraat 43APhone: 053 4314664 Fax: 053 4317619

InsuranCeACE European Group LimitedAvenue des Nerviens 9-31`1040 Bruxelles, Belgiumwww.ec.europa.eu/education/programmes/mundus/insurance_en.htmlAllianzWorldwide Care Limitedclient.services@allianzworldwidecare www.allianzworldwidecare.comAON P.O. Box 1005, 3000 BA [email protected] 307062500 GS The [email protected] www.ace-ips-nl.com/en/inbound.asp

ggd-munICIPal health CentreGGD Regio TwenteNijverheidstraat 307511 JM EnschedePhone: 053 4876888 GGD-TBC [email protected]: 053 4876980 GGD-Infectieziektebestrijding (Infectious diseases)Phone: 053 4876868

GGD-Reizigersadvisering (Travel advice)Phone: 0900 4893893

GGD-Jeugdgezondheidszorg (Youth health)Phone: 053 4876930

hosPItalHospital Medisch SpectrumTwenteAriensplein 1 and Haaksbergerstraat 55Phone: 053 4872000www.mstwente.nl

mental healthPsychologists, University of TwenteDrienerlolaan 5Bastille Building, Room 2077522 NB EnschedePhone: 053 4892035http://intoffice.utwente.nl/internationalstudents / practical_information/

PerInatal CareKraamzorg (perinatal care)Phone: 074 3677666 Fax: 074 3677617Midwife Practice ‘liberis libenter’Van Deinselaan 18Phone: 053 4318948 Fax: 053 4367533Under-fives ClinicOuder- en kindzorg / ThuiszorgBoulevard 1945 no [email protected] Phone: 053 4881250Kraamzorgwinkel EnschedeHaaksbergerstraat 33875 EJ EnschedePhone: 0800 4880000www.vvt-thuiszorg-kraamzorg.nl

travel healthTravel Health Clinic Oosterstraat 2, 7514 DZ EnschedePhone: 0900 2904900 [email protected] (Travel advice)Phone: 0900 4893893

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oPenIng hours

Shops are open:Monday 13.00 – 18.00 hrs (supermarkets 8.00 – 20.00 hrs)Tuesday to Friday 09.00 – 18.00 hrs (supermarkets 8.00 – 20.00 hrs)Thursday 09.00 – 21.00 hrs (shops in the city centre)Saturday 09.00 – 17.00 hrs (supermarkets 8.00 – 18.00 hrs)Sunday Shops are generally closed, every 1st Sunday of the month shops are open.

suPermarketsAldi supermarket at 202 Haaksbergerstraat and Lidl super-market is at 336 Brinkstraat, close to the ITC International Hotel; Plus supermarket is in the Zuidmolen shopping centre at 94 Van Loenshof, opposite the Eden Dish Hotel; Aldi supermarket at 101 Deurningerstraat and Jumbo at 75 Noorderhagen.

marketThere is an open market in Enschede every Tuesday (8.00 - 17.00 hrs) and Saturday (8.00 - 17.00 hrs), in front of the Vroom & Dreesman (V&D) department store. Some things may be cheaper there, others may cost more than they would in a supermarket or department store - and the quality may not be as good. Bargaining is not possible when prices are displayed. The best prices can be obtained late on Tuesday and Saturday, when traders try to sell the last of their remaining stock. Bear in mind that you can’t choose the fruit or vegetables; the trader does this. You should check that the quality is acceptable before paying. The best way to find the best prices is simply to shop-around.Apart from the approved market area, it is not customary to sell things in the street in the Netherlands.

dePartment storesThe national chains are Vroom & Dreesman, Hema and Bijenkorf. V&D has more departments and a larger selec-tion, but is slightly more expensive than Hema. Bijenkorf has the reputation for being the most fashionable and most expensive.

sPeCIalty shoPsOther national chains specialise in particular sectors. Prices in chain stores tend to be lower than those of their local competitors.• Household goods: Blokker, Xenos• Drugstores selling cosmetics, toiletries, and health-

care products: Kruidvat, Etos• Electronics: Mediamarkt, BCC• Bicycles and repair kits: Halfords, Profile.

sales and dIsCountIf you see opheffings uitverkoop (sale) on shop fronts, and reclame (on offer) or korting (discount) in supermarkets, this means there are special offers and price reductions available on various items. Bargaining is not customary in the Netherlands. With very few exceptions, you are expected to pay the marked price.

shoPPIng bags and trolleyWhen shopping, remember to take a shopping bag with you. In supermarkets too, you must pack your own gro-ceries. The supermarket provides plastic shopping bags, but they are not free. Also remember to use the shopping trolley or basket provided in the supermarket. You must pay deposit on the trolley, which is returned when you return the trolley. If you do not use a trolley or basket, shop assistants and cashiers are entitled to check your bag for shoplifting. You are not allowed to take a shopping trolley or basket home.

tax-freeLook out for the ‘tax-free for tourists’ logo on shop fronts. This means that when you purchase goods during your stay in Holland you are entitled to reclaim the VAT (value-added-tax; in Dutch btw) paid on that item. You must

shoppInG InformaTIon

information guide for itc students 27

export your purchase within three month of the purchase date. You get a form from the shop, which you should have stamped by the Dutch customs on leaving the Neth-erlands.

If you are intending to buy certain things to take back to your own country, don’t forget to take the cost of transport into account. This could mean either postage, shipping costs, or excess weight charges at the airport.

forWardIng freIght and ParCels homethe Post offICeThe post office TNT Post (postkantoor) is at 94 Van Loens-hof (inside Plus Supermarket), opposite the Eden Dish Hotel. Here, among other things, you can obtain information on postal rates and can purchase stamps. Stamps can also be purchased at the reception desk of the ITC International Hotel. Your mail - priority mail too - should go into the TNT orange mail collection boxes. If you plan to send a parcel, it might be wise to go to the post office first to ask about the possibilities.

forWardIng PrIvate ParCels and luggageIf you have a lot of things to send home, you may wish an air-freight agency to collect, pack and deliver the goods. You could use the services of the Worldwide Baggage Services in Amsterdam. For more information: www.baggage.nl.

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dutCh food for daIly CookIngBreakfast generally consists of tea and sliced bread, which is eaten with cheese, thinly sliced cold meat, or jam. Lunch is much the same, with the possible addition of soup, salad or fruit; and for the evening meal potatoes and other vegetables, together with meat or fish. Vegetables espe-cially are plentiful, of high quality, and quite cheap if you buy those in season. What is not grown domestically is available through the Common Market.Plenty of other food is available as well. Dutch tastes are becoming increasingly international: rice and pasta dishes are now almost standard fare in most Dutch homes. You will find imported tropical food, vegetables and fruit sold in many shops, and tropical ingredients can be found at the special Indonesian grocery shop called a toko. In the larger cities, there are butchers, who work (slaughter) according to religious rituals (Islamic, Hindu and Jewish) and shops selling food products from Turkey, Morocco and Surinam. Convenience foods are increasingly available. Some of this can be rather unhealthy, but it does save time and it also costs less than eating out. Dutch convenience foods include friet or frites, also called patat frites (French fries), eaten with fried fish (fish and chips) or a meat snack called kroket. Supermarkets sell instant meals of all sorts and sizes to suit different tastes and different pockets.Tip: If you are invited for coffee at around 11 o’clock in the morning or after 8 o’clock in the evening, you will not get a meal. Likewise, an invitation to tea around 3 or 4 o’clock in the afternoon will not include dinner.

restaurants and takeaWays The number and variety of restaurants and takeaways are growing all the time. In addition to the popular Chinese-Indonesian, Hongkong-Chinese and Singapore-Chinese restaurants and takeaways, there are many relatively inex-pensive grill-rooms, pizzerias and pizza express services, serving Italian pizza, Turkish shoarma (broodje shoarma, a Mediterranean meat sandwich) and various Greek dishes. You can pay anything from € 8 to € 12 for a meal from a takeaway/pizza express or in a restaurant/pizzeria. Dinner (main course only) in a Chinese restaurant or an Italian piz-zeria, for example, will cost between € 10 and € 20, exclud-ing drinks. A simple Dutch main dish in an ‘eating pub’ (eetcafé) or bistro will cost approximately € 20, excluding drinks. Chinese takeaways are less expensive. A phenomenon in the restaurants in Enschede, and thus also in many of the cafes around the Oude Markt, is the Daghap (daily menu). This is a main course for a good price starting from € 6. The Daghap changes every day and is different in every restaurant. At www.stadshap.nl you can find these restaurants. This site is in Dutch, but just click on ‘Enschede’ and you can find all of the restaurants.Typical Dutch dishes include Erwtensoep, the famous Dutch pea soup served in winter; Hollandse Nieuwe, fresh salted herring, eaten on the spot. Stamppot, generally a steamed pot of potatoes, vegetables and meat or sausage.

food

information guide for itc students 29

the bICyCleCycling is the cheapest and most popular mode of trans-port in the Netherlands. It is especially useful for short dis-tances and getting around the city. There are many shops in Enschede selling both new and second-hand bicycles. It is best to buy an inexpensive second-hand bicycle, as a new expensivelooking bicycle may get stolen. The Enschede railway station, like most Dutch railway sta-tions, has bicycle parking facilities (rijwielstalling), another parking facility you can find in the centre (rijwielstalling de Graaf, Brammelerstraat) Tip: If a stranger offers to sell you a bicycle for less than € 25, don’t buy it. It’s probably stolen, and you too will be breaking the law if you accept it.

traffIC regulatIons for CyClIstsAs a cyclist, you too must obey the rules of the road, and should keep to the cycle lanes. As a rule, cars turning across your path are supposed to stop for you, but it is wise to watch out. You should signal with your arm if you are planning to turn, and you should yield to traffic coming from the right.If you are cycling in the dark, your bicycle must have front and rear lights and a red reflector.

PublIC transPortAlmost any place, village or town in the Netherlands can be reached by a combination of tram, bus and train. If you have any questions, there are information desks for buses and trams and ticket offices for trains at almost every Dutch railway station.The trains operated by the Dutch Railways (NS) run fre-quently and almost always on schedule. The same goes for buses and trams (electrically driven streetcars in Amster-dam, Rotterdam and The Hague).

traIns You can buy return tickets for train journeys, but remember that the return journey has to take place on the same day. If you are not travelling both ways on the same day, you must buy two single tickets.If you plan to travel around the Netherlands regularly by

train while you are here, it would be advisable to inquire about any special discount arrangements available. For information: www.ns.nl. Here you can find information on (additional) services, ticket offers, booking, payment methods, seat reservations, on-board service and travel in general, as well as some useful addresses.

taxI All regular Dutch taxis use meters, and all charge roughly the same rates. When you start, the meter will already show a balance of several euros. This ensures the driver of a minimum fare. Only for very long distances it is some-times possible to negotiate a fare, otherwise you pay the amount indicated on the meter. It is customary to give taxi drivers a tip, which usually means rounding up the fare. All major railway stations have a taxi stand. Hotels and restaurants are always happy to call a taxi for you if you ask. You cannot hail taxis on the street in the Netherlands as you can in many parts of the world. You must either telephone or go to a taxi stand where taxis wait.

traIntaxI When visiting one of the larger cities in the Netherlands by train, you can buy a traintaxi ticket at the railway station. This taxi takes people to destinations within the city limits at a fixed fee. Bear in mind that there may be more pas-sengers in the taxi; taxi drivers wait for about ten minutes

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for any other passengers going in the same direction. The traintaxi stand can be recognised easily. It is separately located from the normal taxi stand and is designed in blue and yellow (the colours of the Netherlands Railways). You can buy traintaxi tickets at the railway station. One trip costs € 4.80 for one person, no matter where you are go-ing within the local area. If you want to be picked up from your residence to go to the railway station, you should reserve the traintaxi half an hour before departure (call 0900 873 46 82, € 0.35 per minute).

busThe central bus terminus in Enschede is opposite the rail-way station. Bus timetables can be obtained from the bus information desk (near the bus terminus). Buses usually run every half hour to all parts of the city, and at least once an hour to outlying towns and villages.

PublIC transPort tICketsThe OV-chipkaart is the new means of payment for the public transport system in The Netherlands. The smart card is the size of a bank card and contains an invisible chip. The OV-chipkaart can be loaded with credit in euros with which you can travel anywhere within the Netherlands, or with a travel product such as a single or season ticket. There is no specific OV-chipkaart for tourists. They can use an anonymous or disposable OV-chipkaart: • the anonymous OV-chipkaart is a plastic card on which

an amount or a travel product can be loaded. • a disposable OV-chipkaart for one trip or for a prede-

termined short-term use. For example, a one-day train or bus ticket or a 3-day ticket for all public transport within the city of Amsterdam.

To get one of these cards, go to a counter of public transport companies, the vending machine at the sta-tion, tabacco and convenience store or supermarkets. In Enschede you can buy tickets at the central railway station (NS-station, Stationsplein).Services offered at this counter: • activate Travelling with credit (NS)• check actual credit on OV-chipkaart• load credit or travelproducts

• activate or change your automatic reload (only with confirmation letter)

• buy an anonymous OV-chipkaart• check recent transactions (last 10)• information about the OV-chipkaart• deblock epurse• deblock subscription• check products on the card.For more information see: www.ov-chipkaart.nl.

CarWhether or not you need a Dutch driving licence depends on where your current driving licence was issued. Nation-als of some countries can simply use their original driving licence. In some cases an international driving licence is required. Your embassy can give you more information about the specific cases where an international driving licence is required. You can also check the national traffic authority website www.rdw.nl. For more information about traffic, transportation, and traf-fic regulations: www.holland.com/global.

buyIng a CarIf you decide to buy a used car in the Netherlands, all documents need to be in order before taking ownership. At the post office, application forms are available for the following documents: • registration licence parts I and II (‘kenteken deel I, II’)• personal liability insurance (‘W.A.-verzekering’) • ownership papers (‘vrijwaringsbewijs’).You are also advised to buy a car with a ‘BOVAG-garantie’ (a guarantee given by a Dutch association for motor-vehicle dealers and repairs). It is now compulsory for cars older than four years to be examined for road safety (‘APK-keuring’)). If the car is regularly checked at the garage, this inspection is included in normal maintenance. If not, students must have the car checked every year in order to receive the special ‘APK’ certificate.

information guide for itc students 31

a small flat CountryOn a world map, the Netherlands looks very small indeed. You can drive the greatest distance, from north to south, in around four hours. To the east the Netherlands borders Germany, to the south Belgium, and to the north and west lies the North Sea.The formal name of the country is ‘The Netherlands’, which means ‘the low countries’, referring to the fact that the land is at or below sea level. ‘Holland’ is in fact the name of the western part of the country, currently the two most heavily populated of the 12 provinces. Purists insist that the only proper name of the country is ‘The Nether-lands’, but ‘Holland’ is used in informal situations, and in international trade, since this name is more identifiable when adapted to other languages.On arrival you will be struck by certain features of the landscape. To start with, the Netherlands is very, very flat. There are a few hills in the south-eastern corner of the country, but they disturb the flat horizon only slightly. This means there are no obstacles to the wind, which is an almost constant feature. Another thing you will notice is the water everywhere - lakes, rivers, canals and ditches of all sizes, ranging from the large transport canals for barge traffic to the narrow drainage ditches that cross the fields where the five mil-lion cows graze. Some 16 million people live in an area of less than 40,000 square kilometres. This means an aver-age density of 440 people per square kilometre. Land is a precious commodity in the Netherlands: much of the land area had to be painstakingly reclaimed from the sea, or converted from swamp. The Dutch are world leaders when it comes to controlling water, and the struggle to tame the forces of water forms a large part of their history. The Netherlands has a constitutional monarchy, with a democratic parliamentary system composed of the Up-per House (Eerste Kamer) and the Lower House (Tweede Kamer), together forming the Dutch Parliament. The Head of State is Queen Beatrix, and the seat of government is The Hague (Den Haag or ‘s-Gravenhage) - although Am-sterdam is the capital of the country.

gateWay to euroPeThe Netherlands is at the centre of a complete transporta-tion network, comprising air, sea, river, road and rail links extending in all directions. Rotterdam is the world’s largest port and millions of tons of cargo are loaded and unloaded there every day. Schiphol International Airport is one of Europe’s biggest passenger and cargo airports in Europe. The Netherlands accounts for 53% of the river transport on the Rhine and the Maas, and 27% of all European trucks make use of its highways.

PeoPleThe ethnic Dutch tend to be tall and fair, but Dutch society is becoming increasingly multicultural and, especially in the larger cities, you will see many other physical types as well. There are people of Caribbean, Indonesian and Surinamese descent, because of the Dutch colonial past in these regions. But there are also many people of Medi-terranean descent. In the 1950s and 1960s Dutch cities and industry were growing fast as the country recovered from the second world war, and workers arrived from Italy, Spain, Morocco and Turkey to meet the shortage of labour.

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languageWithin ITC the main language is English, although there are many different accents. Most of the Dutch can com-municate in English.

ClImateOver the year, climate is moderate, with gentle winters, cool summers, and rainfall in every season. This is typical of the marine climate you would expect in the Netherlands after looking at a map and seeing the North Sea on its doorstep. However, the Dutch climate is not that predictable. In the morning there may be bright sunshine, but within a few hours the wind can change direction and all of a sudden a cold gale is blowing in from the west. Of course days can also start out badly and end well. In winter (December to February) there are not too many days of frost and, although you will probably see some snow, there is seldom a lot. The winter cold is penetrating, however, because it is often wet and windy.If you spend a winter in the Netherlands, by about March you will understand why Dutch people talk so much about the glorious sunshine of countries to the south, and why the minute that spring arrives they run out and turn their faces to the sun every chance they get.In summer (June to August) there are a few fairly hot days. In the months between, the temperature will vary from about 5º to 15º C (40º to 60º F) in the course of the day.

summer and WInter tIme Within the countries of the European Union, summer time runs from the last Sunday in March (clocks go forward one hour) to the last Sunday in October (clocks go back one hour), and winter time from the last Sunday in October to last Sunday in March.

tourIst InformatIonTourist information offices in the Netherlands, called Vereniging Voor Vreemdelingenverkeer (VVV), have offices in all cities, and are always well signposted. The VVV office can give you all the information on what there is to see and enjoy in the Netherlands. For more information: www.holland.com/global.

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day trIPsto amsterdamThe InterCity train to Amsterdam leaves from Enschede railway station every hour (see train schedule). When you arrive at Amsterdam Central (CS), you can get more information at the VVV office right outside the station. An information desk is located in front of Amsterdam Central station for inquiries about public transport.Amsterdam, the official capital, is the social, cultural and tourist centre of the Netherlands. Its theatres, concert halls, museums, and cafés are world-famous. The city’s bustling liveliness and its live-and-let-live attitude towards deviant behaviour have earned it an international reputation. Amsterdam is the place for having fun - but do not let its atmosphere fool you into thinking that Dutch so-ciety is promiscuous. Although the Dutch are very tolerant, most people live moderate, orderly lives. Amsterdam is the extreme rather than the norm. Places of interest include:• Madame Tussaud’s Scenerama Wax museum located

on the Damrak: a five-minute walk or the first stop by tram from the central railway station

• The Rijksmuseum, housing famous paintings by Dutch painters, located at 42 Stadhouderskade: take the tram that stops behind the museum (exit stop: Hobbemas-traat) from the central railway station.

For information about other places of interest and for practical information:www.holland.com/global/Tourism/Cities-in-Holland.htm

to arnhem: burgers’ zooZoological gardens, indoor bush, desert and safari park, plus an exhibition on the tropical rainforest and an artificial desert environment. Good train and bus connections. Train to Arnhem; at Arnhem railway station take the (electrically powered) trolley-bus that will stop right at the entrance to Burgers’ Zoo. If you travel by train, you can buy an all-in-one ticket for the train, trolley-bus and entrance fee. Please check at the railway station. From Enschede there is also a good bus connection (check the timetable at the bus sta-tion). For more information: www.burgerszoo.nl.

to emmen: noorderdIerenPark Emmen Zoo has a South American aviary, African wildlife and a tropical surprise - more than 1,500 butterflies! It is about a 10-minute walk from Emmen railway station to the zoo. For more information: www.dierenpark-emmen.nl.

to deventerA historic Hanseatic town with an impressive waterfront along the river IJssel, Deventer is a lovely city to visit. Con-nections are excellent and it takes about 45 to 50 minutes to travel from Enschede to Deventer by either car or train. Suggestions: the Toy and Tin Museum; ‘De Waag’, explain-ing the history of Deventer; and various interesting exhibi-tions, for example, of topographic paintings of Deventer. For more information: www.vvvdeventer.nl.

to the dutCh IslandsTo visit one of the Dutch islands (Texel, Vlieland, Terschell-ing, Ameland and Schiermonnikoog), ask for a combined ticket for train, bus and ferry. Check with the information desk at the railway station and consult the tourist informa-tion office. For more information: www.wadden.nl.

to aPeldoorn: PalaCe het loo Members of the House of Orange, the family providing the Netherlands with its monarchs, had occupied this country residence for some 300 years until Queen Beatrix officially turned it over to the state in 1984 to be opened to the pub-lic as a museum. The entire complex, including the formal gardens and stables for horses, has been fully restored to its 17th century splendour, a process that took seven years. At Apeldoorn railway station you can take a bus that stops near to the palace.For more information: www.vvvapeldoorn.nl.

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to utreCht This surprising and friendly city boasts cultural and histori-cal highlights. The city’s ultimate symbol is the beautiful Dom Tower. In addition, Utrecht offers great shopping, contemporary convention and meeting venues, and pleas-ant sidewalk cafés. Utrecht railway station is adjacent to a large shopping centre. At the station follow the signs to the tourist infor-mation office, and there you can get a map of Utrecht. For more information:www.utrecht.nl.

to lIsse, keukenhofThe Keukenhof measures 32 hectares, which makes it the world’s largest spring garden. This flower park has welcomed lovers of flowers for the past fifty springs. They come to admire some seven million colourful bulb flowers. Keukenhof’s surprising spring program offers many hours of enjoyment in various flowerbeds, gardens and indoor exhibitions.For more information:www.keukenhof.nl.

to the hague The Hague (Den Haag) is the seat of government and diplomacy, and the residence of Queen Beatrix, the Head of State. Interesting places to visit in The Hague include Madurodam, an open-air museum that shows the Nether-lands in miniature, and the Binnenhof, where the ‘Ridder-zaal’ and the Dutch Parliament are located. For more information:www.denhaag.com.

to rotterdamRotterdam is the nation’s industrial and commercial centre, with its Europort being the largest European port with con-tainer terminals and bulk transit terminals. The city is very modern, with lively shopping malls and interesting muse-ums, for example, the Boymans van Beuningen gallery, the Architecture Centre, and the Kunsthal.For more information:www.rotterdam.info.

information guide for itc students 35

the hIstory, the CIty and the PeoPle If you were to ask a local person about Enschede and its history, he or she would say that Enschede was a textile city. It seems that all anyone knows about Enschede is that it used to be home to a lot of textile factories. The name ‘Enschede’ comes from ‘Am Esche’, old Dutch for ‘on the border’. Germany is only a stone’s throw away from the city. Around 40 years ago, as the textile industry shifted to Asia, this reliance on a single industry began to cause problems for Enschede. In 1950 the textile industry employed 21,000 people, but by 1970 this figure had dropped to 8,000, and by the time of the world recession in the early 1980s it had fallen to 2,500. As the noisy, dirty factories disappeared, Enschede was forced to change direction before the 1980s recession hit everyone else as well.With approximately 157,000 inhabitants, Enschede is the largest city in the east of the country. Around 15,000 of these are students, either at Saxion Hogeschool Enschede (Saxion University of Professional Education, Enschede), the Academy of Music, the Academy of Art, or the Univer-sity of Twente. Enschede is a pleasant city to live and work in. Attractive shopping facilities attract people from the local area, as well as from over the border. On market days (Tuesdays and Saturdays) many of the shoppers in town come from Germany, particularly on certain Saturdays when the shops in Germany close earlier than those in the Netherlands.

sChoolsIn the Netherlands, education is compulsory for children aged 5 to 17. In Enschede, the Prinseschool has an international depart-ment where children from abroad, aged 4 to 12, receive English lessons (International School Twente). This primary international department is attended by children whose parents are studying or teaching at the University of Twente. International School Twente is located at Staring-straat 15 in Enschede, in one of the school buildings of the Dutch Prinseschool, about 500 meters from Enschede cen-tral train and bus station. All teachers do their best to make sure that the classes are adapted to the standards of the

individual child and intensive contact is maintained with the parents. For more information: http://istwente.com.There is a Dutch/English bilingual stream at one of the lo-cal secondary schools in Enschede (Stedelijk Lyceum, loca-tie Zuid). Of the classes, approximately 50% are conducted in English. During the first three years the pupils follow the bilingual stream at higher intermediate and pre-university level. In the fourth year Dutch takes over as the language of instruction. For pupils with insufficient command of Dutch, a special timetable can be arranged, with the pos-sibility of dropping certain subjects. For more information: www.hetstedelijk.nl/zuid/onderwijs/international-school

leIsure faCIlItIesMost activities in Enschede are held at or near the old market square and are often free of charge.• Most bars and discotheques offer live music in the

evenings at weekends, but often there is an admission fee.

• Contact the Muziekcentrum and the Muziekkwartier, respectively, for information on musical events and theatre productions.

For more information: www.muziekkwartier.nl.• The main cinemas in Enschede are CineStar at Go

Planet, 60 Colosseum, Cineast at 4 Bolwerkstraat, and Concordia at 26 Oude Markt. To check the film schedule, pick up the weekly brochure from the leaflet display at the entrance to the ITC restaurant.

tourIst InformatIonThe VVV tourist information service in the Netherlands has well-signposted offices in all cities. The VVV can give you information on what there is to see and enjoy in the Neth-erlands and especially in the region of Enschede.The office hours of the tourist information office (VVV) in Enschede at 1a Stationsplein are:Monday 13.00 - 17.30 hrsTuesday to Friday 10.00 - 17.30 hrsSaturday 10.00 - 14.00 hrs.

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A selection of places of interest:• Rutbeek, 182 Jacobsrietweg It’s fun to go to this attractive park right outside Enschede

if it is sunny. Pleasant park for walking (about five kilometres around the lake), windsurfing, canoeing or rowing. You can also rent waterbikes. This park is eas-ily accessible by bike, car or bus and has a restaurant and a playground.

To get there by bike or car: Take the Haaksbergerstraat (street passing ITC International Hotel and Stadsweide) towards Haaksbergen until you see the sign ‘Rutbeek’. Turn left and follow the signs.

• Het Hulsbeek, Oldenzaal Another recreation park, with woods and water. For

bus connections to the Hulsbeek and Rutbeek, ask at the information desk at the bus station or the tourist information office.

• Waarbeek, Hengelo An amusement park for children. You can take the

train to Hengelo and then take the bus, which stops in front of the entrance. For more information on the Waarbeek contact the tourist information office.

• Rijksmuseum Twenthe, 129-131 Lasondersingel Museum of antiquities and modern art.

For more information: www.rijksmuseumtwenthe.nl

• Museum Twentse Welle, 11 Het Rozendaal History of the culture, nature, language and environ-

ment of Twente• Wooldrikspark, Lorenzlaan Public gardens, with a farm open for children.• Volkspark, Volksparksingel Public gardens, famous for the annual Easter Fair. • Aquadrome, 2 J.J. van Deinselaan Tropical indoor swimming centre with two big water

slides, waves (at least 10 minutes every hour) and streams. Bus direction ‘Hogeland’. Ask for bus line and travel time at the information desk at the bus station.

• Ancient Dutch windmills and water-mills The unique, historical windmill of Usselo grinds today

like it did over two centuries ago. You will find the mill just outside Usselo, between Enschede and Haaks-bergen (7 km southwest of Enschede). The entrance is behind the mill. Also of interest: the ‘Korenbloem’ windmill and the ‘Oostendorper’ watermill in Haaks-bergen; the ‘Lonneker Molen’, a windmill in the small village of Lonneker, situated between Enschede and Oldenzaal (Lonneker can easily be reached by

information guide for itc students 37

bike!); the watermills ‘Den Haller’ and ‘Singraven’ in Denekamp; and the watermills ‘Bels’ and ‘Frans’ in Vasse. All these mills are open to the public and can be reached by public transport.

• Zoutmuseum If you are interested in the history of salt production,

then why not visit the salt museum in Delden.

From the VVV tourist information office, you can obtain detailed information on entrance fees and opening hours.

WalkIng and CyClIngEnschede’s immediate surroundings are ideal for beautiful walks and bicycle tours. Twente’s charming landscape sur-prises you at every bend. You will pass through woods and meadows, along brooks, villas and old Saxony farms. If you are lucky, and keep your eyes open, you might see a kingfish-er, tree frog or green wood-pecker shoot off. Several walks and bicycle routes can be found in the area, and many of the country estates are open to the public. Natuurmonumenten, the Dutch nature monument foundation, has set out walking routes in the ‘Buurseveen’ and the ‘Aamsveen’.

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Faculty of Geo-Information Science and Earth Observation of the University of Twente.Hengelosestraat 99, tel 0534874444

Accommodation ITC International HotelEntrance Boulevard 1945, tel 0538506670

Apartment building StadsweideEntrance Haaksbergerstraat

Apartment complex Dr. Benthemstraat 10

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Police StationHermandad 2, tel. 09008844

City OfficeHengelosestraat 51, tel. 0534818181

Post Office TNTVan Loenshof 94

International School Twente (IST)Prinsestraat 10 andStaringstraat 15, tel. 0534319652

Library (public)Pijpenstraat 15, tel. 0534804804

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Railway stationStationsplein 33, tel. 09009292

BusstationStationsplein

VVV Tourist Information OfficeStationsplein 1, tel. 0534323200

ANWB (Dutch Automobile Association)Edo Bergsmalaan, tel. 0534323700

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Roessingh Medical CentreRoessinghbleekweg 33Indoor Soccer (Wednesday, contact Javier Morales)Indoor Sports (Sunday)

Sports centre Saxion HogeschoolM.H. Tromplaan 28

Squash CitadelOlympialaan 75

Aquadrome SwimmingpoolJ.J. van Deinselaan 2

Cinestar CinemaColosseum 60

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Swimmingpool “Het Slagman”Park de Kotten 325, tel. 0534352817

Sports center Twente UniversityBuilding number 49, Information Desk tel. 0534891148

Cinema ConcordiaOude Markt 15

Muziekkwartier (theatre)Wenninkgaarde 40 - 42, tel. 0534858585

Muziekcentrum Enschede (music theatre)Noorderhagen 27

60 Grote kerk (church)Oude Markt 31

Hospital (Medisch Spectrum Twente / MST)Haaksbergerstraat 55, tel 0534872000

Centre Pharmacy EnschedeBeltstraat 43a, tel. 0534314664

HDT-O-emergency PostHaaksbergerstraat 55, tel. 0885551188

Health Centre VeldpoortNassaustraat 20, tel. 0534324207

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Dental care, Billet tandartsenBisschopsstraat 8, tel. 0534324436

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Dental careOosterstraat 2-25 (3rd floor), tel. 0534323165

GGD-Occupational Health CentreNijverheidsstraat 30

Travel Health ClinicGezondheidscentrum OosterpoortOosterstraat 2-25, tel. 0900-2904900

Midwife PracticeVan Deinselaan 18, tel. 0534318948

19 Dental care, tandartsenpraktijk De BontParkweg 25, tel. 0534317070

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RabobankRaffeisenstraat 75

Bookshop PlanetaM.H. Tromplaan 28, tel. 0534342667

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GWK Exchange Office for foreign currencyStationsplein 33, tel. 4316608

Peter Hu Asian SupermarketDe Klomp

Toko Het OostenShoppingcentre Zuidmolen

2nd hand bike shopFloresstraat 18 Special Butchers and Asian SupermarketDe Klomp and Lipperkerkstraat

Market “open air”G.J. van Heekplein

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U N I V E R S I T Y O F T W E N T E . F A C U L T Y O F G E O - I N F O R M A T I O N S C I E N C E A N D E A R T H O B S E R V A T I O N

information guide for itc students 39

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Ol denzaalses traat

Olie

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Laaressingel

Lasondersingel

Ripperdastraat

Volk

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U n i v e r s i t y o fT w e n t e

C r i c k e tH o c k e yG o l f

S t a d i u m

S o c c e r

S o c c e r

S o c c e r

S o c c e r

S o c c e r

S o c c e r

Te n n i s

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Faculty of Geo-Information Science and Earth Observation of the University of Twente.Hengelosestraat 99, tel 0534874444

Accommodation ITC International HotelEntrance Boulevard 1945, tel 0538506670

Apartment building StadsweideEntrance Haaksbergerstraat

Apartment complex Dr. Benthemstraat 10

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31

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Police StationHermandad 2, tel. 09008844

City OfficeHengelosestraat 51, tel. 0534818181

Post Office TNTVan Loenshof 94

International School Twente (IST)Prinsestraat 10 andStaringstraat 15, tel. 0534319652

Library (public)Pijpenstraat 15, tel. 0534804804

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Railway stationStationsplein 33, tel. 09009292

BusstationStationsplein

VVV Tourist Information OfficeStationsplein 1, tel. 0534323200

ANWB (Dutch Automobile Association)Edo Bergsmalaan, tel. 0534323700

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51

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Roessingh Medical CentreRoessinghbleekweg 33Indoor Soccer (Wednesday, contact Javier Morales)Indoor Sports (Sunday)

Sports centre Saxion HogeschoolM.H. Tromplaan 28

Squash CitadelOlympialaan 75

Aquadrome SwimmingpoolJ.J. van Deinselaan 2

Cinestar CinemaColosseum 60

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Swimmingpool “Het Slagman”Park de Kotten 325, tel. 0534352817

Sports center Twente UniversityBuilding number 49, Information Desk tel. 0534891148

Cinema ConcordiaOude Markt 15

Muziekkwartier (theatre)Wenninkgaarde 40 - 42, tel. 0534858585

Muziekcentrum Enschede (music theatre)Noorderhagen 27

60 Grote kerk (church)Oude Markt 31

Hospital (Medisch Spectrum Twente / MST)Haaksbergerstraat 55, tel 0534872000

Centre Pharmacy EnschedeBeltstraat 43a, tel. 0534314664

HDT-O-emergency PostHaaksbergerstraat 55, tel. 0885551188

Health Centre VeldpoortNassaustraat 20, tel. 0534324207

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Dental care, Billet tandartsenBisschopsstraat 8, tel. 0534324436

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Dental careOosterstraat 2-25 (3rd floor), tel. 0534323165

GGD-Occupational Health CentreNijverheidsstraat 30

Travel Health ClinicGezondheidscentrum OosterpoortOosterstraat 2-25, tel. 0900-2904900

Midwife PracticeVan Deinselaan 18, tel. 0534318948

19 Dental care, tandartsenpraktijk De BontParkweg 25, tel. 0534317070

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RabobankRaffeisenstraat 75

Bookshop PlanetaM.H. Tromplaan 28, tel. 0534342667

21 ABN BankStationsplein 5

GWK Exchange Office for foreign currencyStationsplein 33, tel. 4316608

Peter Hu Asian SupermarketDe Klomp

Toko Het OostenShoppingcentre Zuidmolen

2nd hand bike shopFloresstraat 18 Special Butchers and Asian SupermarketDe Klomp and Lipperkerkstraat

Market “open air”G.J. van Heekplein

ITC Administration

Travel

Recreation/culture

Health

Commerce

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Parkweg

Brinkstraat

Kuipersdijk

Beltstraat

DeurningerstraatHengelosestraat Molenstraat

Nijverheidsstraat

Spelbergsweg

Hengelose straat

Haak

sber

gers

traat

Boulevard 1945

Boulevard 1945Mooienhof

Oldenzaa ls estraat

Ripperdastraat

OudeMarkt

Stationsplein

Tromplaan De H

eurn

e

Noorderhagen

Parallelweg

Dr. Benthemstraat

Schoolweg

Staringstraat

Old

enza

alse

str.

V. Lo

chem

str.

Stadsgravenstr.

ZuiderhagenW

alstraat

Van

Loen

shof

DeKlomp

Langestraat Langestr.

Achter ‘t Hofje

Van Galenstr.

Bisschopsstraat

Tromplaan

Emmastraat

Blekerstraat

Getfertweg Wooldriksweg

CelebesstraatSoendastraat

Ledeboerstraat

Perikplein Perik

weg

Koningstraat

Fortuinstraat

Bodd

enka

mps

tr.

KorteHengelosestr.

Korte

Haak

sber

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tr.

Prinsestr.

HJ vanHeekplein

Raiffe

issen

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Korte

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City map of Enschede

U N I V E R S I T Y O F T W E N T E . F A C U L T Y O F G E O - I N F O R M A T I O N S C I E N C E A N D E A R T H O B S E R V A T I O N

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baker - - - - - - - - - - - - - - - - - - - - - - - - - - bakkerbakery - - - - - - - - - - - - - - - - - - - - - - - - - bakkerswinkelbar - - - - - - - - - - - - - - - - - - - - - - - - - - - - - barbarber - - - - - - - - - - - - - - - - - - - - - - - - - kapperbicycle- - - - - - - - - - - - - - - - - - - - - - - - - fietsbookshop - - - - - - - - - - - - - - - - - - - - - boekenwinkelbreakfast - - - - - - - - - - - - - - - - - - - - - - ontbijtbus - - - - - - - - - - - - - - - - - - - - - - - - - - - - busbus stop - - - - - - - - - - - - - - - - - - - - - - - bushaltebutcher - - - - - - - - - - - - - - - - - - - - - - - - slagerbutchers - - - - - - - - - - - - - - - - - - - - - - slagerswinkelcafe/pub - - - - - - - - - - - - - - - - - - - - - - cafecar - - - - - - - - - - - - - - - - - - - - - - - - - - - - - autochurch - - - - - - - - - - - - - - - - - - - - - - - - - kerkcinema - - - - - - - - - - - - - - - - - - - - - - - - bioscoopcity hall - - - - - - - - - - - - - - - - - - - - - - - - stadhuiscity coffee - - - - - - - - - - - - - - - - - - - - - koffieday after tomorrow - - - - - - - - - - overmorgendentist - - - - - - - - - - - - - - - - - - - - - - - - - tandartsdinner - - - - - - - - - - - - - - - - - - - - - - - - - warme maaltijdDutch - - - - - - - - - - - - - - - - - - - - - - - - - - NederlandEnglish - - - - - - - - - - - - - - - - - - - - - - - - Engelsfish shop - - - - - - - - - - - - - - - - - - - - - - viswinkelflower shop - - - - - - - - - - - - - - - - - - - bloemenzaakgeneral physician- - - - - - - - - - - - - (huis)arts, dokter good afternoon - - - - - - - - - - - - - - - goede middaggood evening - - - - - - - - - - - - - - - - - goeden avondgood luck - - - - - - - - - - - - - - - - - - - - - veel succesgood morning - - - - - - - - - - - - - - - - goede morgengreengrocer- - - - - - - - - - - - - - - - - - - groenteboergreengrocers - - - - - - - - - - - - - - - - - groentewinkelhave a nice trip - - - - - - - - - - - - - - - goede reis hospital - - - - - - - - - - - - - - - - - - - - - - - - ziekenhuisif you please - - - - - - - - - - - - - - - - - - alstublieftinformation - - - - - - - - - - - - - - - - - - - inlichtingenladies fashion shop - - - - - - - - - - damesmodezaakleft - - - - - - - - - - - - - - - - - - - - - - - - - - - - - linkslibrary - - - - - - - - - - - - - - - - - - - - - - - - - bibliotheekliquor shop - - - - - - - - - - - - - - - - - - - - slijterijmarket - - - - - - - - - - - - - - - - - - - - - - - - - marktmen’s wear shop - - - - - - - - - - - - - herenmodezaakmilk - - - - - - - - - - - - - - - - - - - - - - - - - - - - melk

milkman - - - - - - - - - - - - - - - - - - - - - - - melkboermotorcycle - - - - - - - - - - - - - - - - - - - - motorfietsMr., sir - - - - - - - - - - - - - - - - - - - - - - - - - meneerMrs., madam - - - - - - - - - - - - - - - - - mevrouwMs. - - - - - - - - - - - - - - - - - - - - - - - - - - - - mejuffrouwmunicipality - - - - - - - - - - - - - - - - - - - gemeenteno - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - neenurse - - - - - - - - - - - - - - - - - - - - - - - - - - zusterpharmacy - - - - - - - - - - - - - - - - - - - - - apotheekpolice station - - - - - - - - - - - - - - - - - politiebureaupost office - - - - - - - - - - - - - - - - - - - - postkantoorright - - - - - - - - - - - - - - - - - - - - - - - - - - - rechtssee you later - - - - - - - - - - - - - - - - - tot ziens shoe shop - - - - - - - - - - - - - - - - - - - - - schoenenwinkelshop - - - - - - - - - - - - - - - - - - - - - - - - - - - winkel/zaakstation (train) - - - - - - - - - - - - - - - - - stationstraight on - - - - - - - - - - - - - - - - - - - - rechtdoortea - - - - - - - - - - - - - - - - - - - - - - - - - - - - - theethank you - - - - - - - - - - - - - - - - - - - - - dank u weltheatre - - - - - - - - - - - - - - - - - - - - - - - - schouwburg, theaterto dance - - - - - - - - - - - - - - - - - - - - - - - dansento drink - - - - - - - - - - - - - - - - - - - - - - - - drinkento eat - - - - - - - - - - - - - - - - - - - - - - - - - - etento toast - - - - - - - - - - - - - - - - - - - - - - - - toastento walk - - - - - - - - - - - - - - - - - - - - - - - - wandelen, lopentobacconists - - - - - - - - - - - - - - - - - - tabakswinkeltoday - - - - - - - - - - - - - - - - - - - - - - - - - - vandaagtomorrow - - - - - - - - - - - - - - - - - - - - - morgentomorrow afternoon - - - - - - - - - morgenmiddagtomorrow evening - - - - - - - - - - - morgenavondtomorrow morning - - - - - - - - - - - morgenochtendtonight - - - - - - - - - - - - - - - - - - - - - - - - vanavondtrain - - - - - - - - - - - - - - - - - - - - - - - - - - - treinyes - - - - - - - - - - - - - - - - - - - - - - - - - - - - - jayesterday- - - - - - - - - - - - - - - - - - - - - - gisteren

some helpful duTCh words

Note:The information contained in this booklet has been obtained from a number of sources, both inside and outside the ITC organization and the ITC International Hotel. While the contents have been carefully checked, some of the information may change or become outdated. Any corrections or observations you may wish to make are most welcome, and should be sent to Marion van Rinsum, Communication Department (room 2-114, [email protected]).

UNIVERSITY OF TWENTEFACULTY OF GEO-INFORMATION SCIENCE ANDEARTH OBSERVATION (ITC)

PO Box 2177500 AE EnschedeThe Netherlands

T: +31 (0)53 487 44 44F: +31 (0)53 487 44 00E: [email protected]: www.itc.nl and www.utwente.nl/en

Photos© Gerard Kuster cover and pages 2, 4, 6, 7, 8, 10, 12, 14-17, 19