Student 1:1 Notebook Computer Program Policy and Guidelines Booklet
Student 1:1 Notebook Computer Program
Policy and Guidelines Booklet
Seton Student Notebook Policy 10/02/2016 Page 1
TABLE OF CONTENTS
INTRODUCTION ICLT POLICY SETON COLLEGE 2
EDUCATIONAL OPPORTUNITIES OF A 1 : 1 NOTEBOOK PROGRAM 3
SETON COLLEGE VISION FOR LEARNING AND TEACHING 4
OVERVIEW OF STUDENT AND PARENT RESPONSIBILITIES 6
POLICY ON ACCEPTABLE USE OF INFORMATION & COMMUNICATIONS TECHNOLOGY RESOURCES 7
TERMS AND CONDITIONS OF USE OF SETON COLLEGE ICT RESOURCES 8
STUDENT ICT RESOURCES ACCESS CONSENT FORM 11
ACCEPTABLE USE OF COMPUTER & INTERNET RESOURCES (Option 1) 12
ACCEPTABLE USE OF COMPUTER & INTERNET RESOURCES (Option 2) 15
EXTERNAL ICT SERVICES CONSENT FORM 16
STUDENT AND PARENT NOTEBOOK COMPUTER GUIDLEINES 17
STUDENT AND PARENT NOTEBOOK COMPUTER AGREEMENT FORM 21
APPENDICES:
APPENDIX 1: NOTEBOOK OPERATING PROCEDURES 22
APPENDIX 2: ADDITIONAL TERMS AND CONDITIONS RELATING TO EMAIL 28
APPENDIX 3: ADDITIONAL TERMS AND CONDITIONS RELATING TO WORLD WIDE WEB 30
APPENDIX 4: ADDITIONAL TERMS AND CONDITIONS RELATING TO WWW PUBLISHING TOOLS 33
APPENDIX 5: PRINCIPAL’S LETTER NOTEBOOK/COMPUTER INTERNET AGREEMENT 35
PARENT/ STUDENT CONTRACT
APPENDIX 6: CYBERSAFETY 37
APPENDIX 7: SETON COLLEGE IT INCIDENT REPORT 38
Seton Student Notebook Policy 10/02/2016 Page 2
INTRODUCTION TO SETON COLLEGE ICLT POLICY
The role of technology in education is well recognised. It is acknowledged that in order to be informed
and active participants in our changing society, learners, now and into the future, will need to be able
to effectively use a wide range of digital technologies. It is undeniable that students live in:
… an environment where the Internet and its associated services are accessible and immediate,
where people and businesses can communicate with each other instantly, and where machines are
equally interconnected with each other. This hyper connectivity is deeply redefining relationships
between individuals, consumers and enterprises, and citizens and governments…
The Global Information Technology Report 2012, World Economic Forum, Geneva
Use of Information and Communications Technology (ICT) at Seton College is identified as:
A tool for use in all study/work areas, this includes laptops, mobile phones and tablets
A communications tool within the College community
An essential element in the efficient and effective administration of the College
Information and Communications Technology will be supportive of the College climate where all are
valued for their unique gifts and served according to their individual needs. It will enhance the
opportunities for all members of the College community to achieve their full potential within a caring,
responsible community. This requires careful planning, allocation and management of resources,
including the security of data and observance of software copyright provisions.
Aims
To enable students to become competent, confident users of digital technology, appropriate
to their needs
To provide opportunities for students to pursue the formal study of Information Technology
To provide students with ongoing education in the area of cyber-safety and digital citizenship
to support students develop appropriate online behaviours
To provide access to online learning resources
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EDUCATIONAL OPPORTUNITIES OF A 1 TO 1 NOTEBOOK PROGRAM
Contemporary learning environments offer flexibility and opportunities for collaboration,
independence and connectivity to global resources. This sort of anytime, anywhere learning is
supported by access to portable technologies (e.g. notebooks).
The Brisbane Catholic Education approach, as instituted by Seton College, has developed out of the
following emerging issues related to the National Secondary School Computer Fund (NSSCF) program:
Learning and Teaching:
Learners and teachers create contemporary learning environments and quality learning
outcomes as they shape and enrich their own and others’ worlds.
Contemporary learning is personalised and provides anytime, anywhere access for students
to portable technologies.
Teachers’ access to the Australian Curriculum and supporting professional resources are
delivered online.
Brisbane Catholic Education is establishing access to teacher and student online learning and
teaching environments and content.
This is underpinned by the following assumptions:
The world of students within and beyond the school is connected by the use of contemporary
information processing, communication and collaboration tools.
Teachers engage in continuous learning to enhance their professional practice and the
practices of their students.
Schools create the conditions that enable the vision to be realised.
Parents are empowered to become actively involved in their child’s education by accessing
online communication, learning, reporting and monitoring systems.
Planning and resourcing is future focused and flexibly delivered within the learning context of
the school.
Accountability and improvement are reviewed through Seton College’s Cyclical Review
process, particularly in relation to the Priorities of Seton College’s Strategic Renewal
Framework.
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SETON’S COLLEGE VISION FOR LEARNING AND TEACHING
Our Vision for learning and teaching…
Learning will be engaging and challenging, building the capacity for students to connect,
collaborate and be critical thinkers.
Our students will be equipped to contribute and be responsible citizens in a digital world.
A technology rich learning environment will provide a platform for innovative teaching, and
learning that is lifelong... Anywhere, anytime!!
To achieve this, Seton College students will need:
Personal easy access to a technological device which enables them to collaborate with
others for learning, work and skill development.
Resources and abilities to gather, evaluate, create and produce relevant information and
knowledge, reflect and think over those processes, and communicate effectively with others
about them.
Contemporary skills Checklist for Seton College students as 21st Century learners…
Knowledge Building
Do students move beyond reproducing information to building knowledge, and is that
knowledge cross-disciplinary?
Collaboration
Do students collaborate with other people and create interdependent work products?
Use of Technology for Learning
Do students use ICT in ways that support knowledge building, and learn things that could not
be done without ICT?
Problem Solving & Innovation
Do students solve problems and implement their solutions in the real world?
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Self-Regulation
Does the learning activity have multiple stages, and call on students to plan their work and
assess their work over time?
Skilled Communication
Do students produce extended communication that is organized around a central theme
and is well developed?
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OVERVIEW OF STUDENT AND PARENT RESPONSIBILITIES
Students and parents will be responsible for the overall care of the notebook.
Students will be responsible for its ongoing maintenance, battery charging and minor
software updates by students.
Students will be assisted within the curriculum to be competent users and maintainers of
their assigned notebook computer.
All notebooks will include all necessary software to assist with learning. Students will not be
permitted to install any other applications that do not have the proper licensing without the
permission of Seton College or delete any of these applications or any of the existing folders.
Students are not permitted to “re-image” the computer and if detected will be required to
return the computer to restore the original image - so that copyright certification may then
be restored.
Students are permitted to add additional folders to assist with organising their work.
Students have access to additional home-based printers, scanners and other peripheral
devices (e.g. CD/DVD Drive) if they wish.
Students will be required to have a USB device or an SD card for the backing up of data. In
the very near future they will also be supplied with access to the Brisbane Catholic Education
“sky drive” Network for the backing up of their data. All students will be responsible for the
regular backup of their data via the means recommended by Seton College.
Students will be required to recharge their notebook at home each night ready for the next
school day. The notebook can be connected to the student’s home internet at the parent’s
discretion. Parents are encouraged to supervise usage of notebooks at home.
Students may use Brisbane Catholic Education on-line storage (Student Dashboard – My
Site Docs) accessible from any computer with Internet access.
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POLICY ON ACCEPTABLE USE OF INFORMATION &
COMMUNICATIONS TECHNOLOGY RESOURCES
Information & Communication Technology (ICT) has become critically important to schools in
facilitating and supporting learning, teaching and other administrative activities for teachers,
students, parents and administrators.
Seton College has established significant computing and communication resources to support these
activities. These resources include:
All network services (cable and wireless), computer equipment and software, owned, leased
or used under license by Brisbane Catholic Education Office and Seton College;
Computer facilities maintained by other bodies but available for use through an agreement
or agreements with Brisbane Catholic Education Office.
Seton College is bound by legislation and good stewardship of resources to ensure the appropriate
use and legal compliance of its ICT.
ICT resources are supplied in line with the following principles:
Access to ICT is provided subject to need and availability of resources.
Privacy, confidentiality and respect of the personal rights of others is maintained.
The importance of the cost-efficient use of the ICT is recognised.
Users engage in ethical, legal and responsible use of ICT.
The Conditions of Use of ICT Resources have been developed to inform users and their parents/carers
of their rights, responsibilities and obligations when using ICT resources, consistent with Brisbane
Catholic Education’s requirements that all such resources are used in an ethical, legal and responsible
manner.
Policy Update
This policy will be updated as necessary by the Seton College Board. All attempts will be made to
adhere to the above policy, but particular circumstances (such as technological advancements) may
require the Principal to depart from the stated policy.
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TERMS AND CONDITIONS OF USE OF SETON COLLEGE ICT
RESOURCES
General Conditions of Use of Resources
1. By accessing and using the ICT resources provided by Seton College, you are agreeing to
abide by these Terms and Conditions of Use of ICT Resources Statement.
2. These Terms and Conditions apply to all Seton College ICT resources, regardless of how they
are accessed. This includes access to all installed computers whether wired or wireless, or
remotely accessed over the internet.
3. Only devices issued or authorised by Seton College will be permitted to connect to the Seton
College network, via wired or wireless connection. Authorisation must be granted by a
member of the Seton College Administration Team – Principal, Deputy Principal, Assistant
Principal (Religious Education), Assistant Principal (Administration) or Curriculum
Coordinator. This includes all student personal computers and devices.
4. Notebook computers must be used in accordance with the warranty conditions so as not to
negate the vendor’s Warranty.
5. While staff and students (in particular, ICT staff) may be called upon in the course of their
duties to undertake activities beyond those permitted by the terms of this agreement, it is
expected that any such activities undertaken must be done in accordance with the spirit of
this statement.
Ethical, Legal and Responsible Use of ICT Resources
1. Seton College requires all users of its ICT resources to do so in an ethical, legal and
responsible manner.
2. Users of Seton College ICT resources must be aware that use of these resources are subject
to the full range of laws that apply to the internet, communications and to the use of
computers, and Seton College policies. Such laws and principles includes users' obligations
in relation to copyright, intellectual property, breach of confidence, defamation, privacy,
bullying/harassment, vilification and anti-discrimination legislation, the creation of
contractual obligations, and other civil and criminal laws.
3. Seton College’s ICT resources must not be used for unauthorised commercial activities or
unauthorised personal gain. Actions performed using Seton College’s ICT resources must
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comply with the terms of any licence agreed to for the use of software programs and other
online resources.
Copyright and Intellectual Property Rights
1. Users must not, through the use of Seton College ICT resources, copy, download, store or
transmit material which infringes copyright or the intellectual property rights of others
without appropriate approval. Such material includes music files, movies, videos or any
other form of media.
2. Users should be aware that actions performed using computer and network resources,
regardless of any disclaimers that might be made, ultimately reflect on our educational
institution and community as a whole. This is particularly relevant where users post or
submit material in a way that makes it publicly available over the internet.
Security and Privacy
1. Users have a role to play in ensuring the security and privacy of information transmitted by
use of the ICT resources. Users are issued with unique usernames and passwords, which
should be kept strictly confidential at all times.
2. Users must protect systems, information and accounts by:
Choosing a secure password which is changed regularly (a secure password is one that is
difficult to guess, for example, containing a combination of letters, numbers and symbols
and not simply a name or date of birth).
Accessing ICT resources only as authorised.
Respecting the privacy and confidentiality of information that they may come across
through access to the resources.
Only downloading, installing or using authorised software.
Reporting any breach or prospective breach of network security to the appropriate
technical personnel.
3. Unacceptable conduct by users which could result in a breach of security or privacy includes:
Disclosing your username and password details to another person.
Disclosing other private or confidential information to unauthorised persons.
Gaining unauthorised access to any systems by any means.
Using Seton College’s ICT resources to attack or compromise another system or network.
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Downloading, installing or using unauthorised software programs.
Deliberately installing computer viruses or other malicious programs.
Accessing or intercepting others’ electronic communications without permission.
[penalties, including loss of network privileges, will be applied in accordance with Seton
College’s Behaviour and ICT Acceptable Use policies]
4. Users should not, as a general rule, display personal information about themselves in a way
that is publicly available. Where such disclosure is made through authorised avenues (for
example, by the use of email or an official website), users should be aware that invasions of
privacy may sometimes occur and it is outside Seton College's control to prevent such
instances from occurring.
5. Users are reminded that email should not be used to send sensitive and confidential
information.
6. Users must, however, be aware that the operation and maintenance of ICT systems often
requires the backup and caching of data, the logging of activity and the monitoring of general
usage patterns and as such, complete confidentiality and privacy cannot be guaranteed.
Seton College may also be required to inspect or provide copies of electronic
communications where required to by law, or where the investigation of possible misuses of
ICT resources is required.
Additional Terms and Conditions Relating to Specific Resources
1. The usage of the following resources are subject to additional terms and conditions of use,
which must be read in conjunction with this document:
Email (Appendix 2)
World Wide Web (Appendix 3);
Web Publishing Tools (Appendix 4)
Breaches of these Terms and Conditions of Use
1. The breach of these Terms and Conditions of Use will be taken seriously and may result in
disciplinary action being taken in line with Seton Colleges Behaviour Management Policy.
2. Examples of possible consequences range from loss or restriction of access to ICT
resources, to formal disciplinary action for breach of Seton College’s Behaviour Policy
(students) or Code of Conduct (staff). Cases of serious, deliberate, and/or criminal breach
will be referred to external authorities and may result in civil or criminal proceedings.
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SETON COLLEGE ICT Resources Access Consent Form - Students
This Consent Form must be signed and returned prior to students being granted access to
the internet and other information and communication technology resources.
Parents/Guardians/Carers are encouraged to review and discuss the contents of the Acceptable Use
of Information & Communications Technology Resources statement with the student and answer any
questions that they may have.
By signing this Consent Form, both parents/guardians/Carers and students are agreeing to the terms
of access as set out in the Acceptable Use of Information & Communications Technology Resources
statement and acknowledge that they will be responsible in the event of any breach and that
appropriate disciplinary steps may result.
Any queries in relation to this material should be directed to Front Office Staff who will refer to a
Technician or Administration Staff member.
User Acceptance
I, the student named below hereby agree to comply with all requirements as set out in the Acceptable
Use of Information & Communications Technology Resources statement and all other relevant laws
and restrictions in my access to the various information and communication technology resources
through the Brisbane Catholic Education and school network.
NAME: _______________________________ PC CLASS: _____________
SIGNATURE: __________________________ DATE: _________________
Parent/Guardian/Carer Consent
As the parent, guardian or carer of the student named above, I grant permission for the student named
above to access the various information and communication technology resources (including email
and the internet).
I understand that access is granted to students subject to the restrictions contained in the Acceptable
Use of Information & Communications Technology Resources statement and that if breached,
appropriate consequences may follow.
I acknowledge that some material available on the internet may be objectionable and that in addition
to the Acceptable Use of Information & Communications Technology Resources statement, I have
discussed appropriate restrictions for the student when accessing or sharing information or material
over the internet.
NAME: ______________________________________ DATE: _________________
SIGNATURE: __________________________________
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ACCEPTABLE USE OF COMPUTER AND INTERNET
RESOURCES (OPTION 1)
Computer and Internet resources have become of critical importance to schools in facilitating and
supporting learning and teaching. Technology resources are provided to students for educational
purposes only.
Seton College has established significant computing and communication resources to support these
activities. This includes technology provided on school grounds and school owned
notebooks/computer that may be taken off the school grounds with permission from the school.
Seton College has specific guidelines relating to the use of notebooks/computers.
This document has been developed to inform users of their rights, responsibilities and obligations
when using Computer and Internet resources, consistent with Brisbane Catholic Education’s
requirements that all such resources are used in an ethical, legal and responsible manner.
The requirements and rules set out below, apply to all Seton College technology resources whether
they are accessed through computers owned by the school or through privately owned devices (for
example, accessing school internet through a personal notebook or telephone).
Please read this document carefully. Each student and his/her Parent/Guardian/Carer must sign the
acknowledgment to confirm that they understand the requirements of acceptable use and the
potential consequences of a breach of this policy.
Responsibilities of Users
Students must comply with the rules for accessing technology resources in this document.
Permitted use of technology resources
1. Students must only access Seton College technology resources for schoolwork.
Students must not:
a. Buy or sell items or services over the internet.
b. Access or enter chat rooms.
c. Access, post or send inappropriate internet or email content, especially content that is
illegal, dangerous, obscene or offensive.
d. Amend documents created by another student without that student's consent.
e. Download, install or use unauthorised computer programs.
f. Deliberately install computer viruses or other malicious programs.
g. Gain unauthorised access to any system by any means.
h. Use technology resources to attack or compromise another system or network.
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i. Access or intercept emails sent to other persons.
Confidentiality and Cyber Safety
1. Students should be aware that material they post on Internet sites (including Facebook,
Twitter and other social media sites) is public. The content of public posts may have personal
implications for students if, for example, potential employers access that material. The
content of posts also reflects on our educational institution and community as a whole. Once
information is on the internet it may not be possible to remove it.
2. Students should not display personal information about themselves or others in a way which
is public. For example, students should not post their own or anyone else's address,
telephone number or other personal details on the Internet or communicate these details in
emails. Students should not distribute someone else's personal information without their
permission.
3. Where disclosure of personal information is made through authorised avenues (e.g. by the
use of email or an official website), users should be aware that invasions of privacy may
sometimes occur and it is outside Seton College's control to prevent such instances from
occurring.
4. Students should be aware that persons on the Internet might not be who they say they are.
Students must not arrange to meet persons who they have met on the Internet.
5. The operation and maintenance of technology resources often requires the backup and
caching of data, the logging of activity and the monitoring of general usage patterns and as
such, complete confidentiality and privacy cannot be guaranteed. Seton College may also be
required to inspect or provide copies of electronic communications where required to by
law, or where the investigation of possible misuses of technology resources is required.
Cyber Bullying and Defamation
1. Students must not use email or the Internet to say mean, rude or unkind things about other
people or send threatening, harassing or offensive messages. Improper use of technology
resources could amount to defamation.
Security
1. Students must perform a virus check on all attachments received by email and on all storage
devices (e.g. USB, Discs, music devices, etc.) before opening. Students must ask for
assistance if they are unsure as to how to perform a virus check or the virus check identifies
a problem with the attachment/disk.
2. Students must select a secure password and keep their username and password information
private. The password should be changed regularly and should be difficult for other people
to guess. Students must log off at the end of their computer session.
3. Students must not use another person's name and password to access resources.
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4. Students must report a suspected breach of security to a teacher.
Copyright
1. Just because something is on the Internet it is not freely available - copying or downloading
material from the Internet may be a breach of copyright or other intellectual property rights.
Students must not use Seton College technology resources to copy, download, store or
transmit any such material that may include music files, movies, videos or any other form of
media.
Consequences following a breach of this policy
1. A breach of this policy will be taken seriously and may result in disciplinary action.
2. Examples of possible consequences range from loss or restriction of access to technology
resources, to formal disciplinary action for breach of the School Discipline policy. Students
and Parents/Guardian/Carers may be financially liable for damage caused to resources.
3. Cases of serious, deliberate, and/or criminal breach will be referred to external authorities
and may result in civil or criminal proceedings.
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EXTERNAL ICT SERVICES CONSENT FORM
As a parent/ guardian/carer of:
___________________________________________________________PC Group:_____________
(Please print Student’s first name and surname)
I, ________________________________________________________________________________
(Please print Parent/ Guardian/Carer First Name and Surname)
Understand that Seton College may disclose personal information about an individual to an external
service provider for the limited purpose of storing and managing the information, for instance, when
using public Internet services to create learning and teaching content.
The school may also disclose personal information to overseas recipients, for instance, when storing
personal information and data with ‘cloud’ service providers, which are situated outside Australia.
Further information is outlined in Brisbane Catholic Education’s Privacy Policy, which sets out how
each school and the Brisbane Catholic Education Office (BCEO) manages personal information
provided to or collected by it.
Further information is outlined in Brisbane Catholic Education’s Privacy Policy, which sets out how
each school and the Brisbane Catholic Education Office (BCEO) manages personal information
provided to or collected by it.
SIGNATURE: ___________________________ DATE: _________________
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STUDENT AND PARENT NOTEBOOK COMPUTER GUIDELINES
1. Education Purposes
a. Students are to use their loaned notebook computer for educational purposes only. The
notebook remains the property of Seton College. Students will be given a new notebook at
the start of year 7 which they will use for 3 years from Year 7 to 9 and a another new
notebook will be issued at the start of Year 10 for a further 3 years. At the end of year 9
and 12, the students must return their loaned notebooks to the college.
The notebook computer comes pre-installed with all the necessary software for student
use. Only Seton College authorised software is to be stored on the notebook computer.
b. The Seton College reserves the right to carry out software, hardware and data inspections
of notebook computers at any time. If in breach of these conditions the notebook will be
reimaged and all saved material lost.
2. Student Responsibilities
a. Take reasonable care of the equipment to protect it from accidental damage and secure it
from theft. The student [parent] will bear the cost of replacing any intentionally defaced
or damaged notebook.
b. Never install commercial software that has not been purchased or authorised by the
school.
c. Never use peer-to-peer or torrent software to download illegal media.
[Non educational software or data should be stored on a student’s private home computer]
d. Never use the notebook to bully or tease others.
e. Never send inappropriate emails to others.
f. Never attempt to circumvent or disable any security or monitoring software installed by
Seton College.
g. The software loaded on the notebook computers is licensed to Seton College. Students are
not permitted to copy, transfer or delete software.
h. While travelling to and from school notebook computers are to be carried in the protective
sleeve and placed in the official Seton College bag which should be with the students at all
times and preferably locked in the student’s locker.
i. Students are not to remove any identification labels from their notebook computer.
Notebooks are to be kept clean and free from graffiti and stickers.
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j. If notebook computers are used during recess and lunch, they should be carried in their
protective sleeve and returned to the sleeve when they are not in use. At all other times,
when not in use, they should be in their protective sleeve inside the student’s bag which
is locked in the locker.
k. It is the student’s responsibility to charge their notebook computer at home each evening.
l. Notebook computers should be operated in a safe working environment at all times.
3. Parent Responsibilities
a. Ensure students fulfil their responsibilities as outlined above.
b. Monitor student use of the computer when at home including their Internet use.
c. Ensure the student has their computer at school each day in a condition that will enable it
to be usable for any educational purpose.
d. Comply with the policy of the school in relation to the return of the device in the event of
the student leaving the school prior to the end of the loan period. [Essentially if the
notebook is not returned, a bill covering the cost at $400 per annum of remaining time will
be charged. Thus if 3 years remains on the notebook, the full cost of the notebook will be
billed].
e. Take reasonable care of the equipment to protect it from accidental damage and secure it
from theft.
4. Data Backup and Software Upgrading
a. Students are responsible for the backup of all data as recommended by Seton College.
b. Students are responsible to ensure that all software is kept up to date. (e.g. Operating
System and installed Virus Software).
5. Technical Support
a. Students will be assisted in maintaining their notebook computer.
b. In the event of a hardware/software malfunction students may contact Seton IT Support
Services for assistance.
6. Use of the Seton College Wireless Network and Internet Access
a. The use of the Seton College Wireless Network and all associated infrastructure are
available for educational use with student notebook computers.
b. The internet is only to be accessed through the Seton College Wireless Network.
c. Due to bandwidth restrictions, the downloading of large files is not permitted.
d. Students are not to remove the Antivirus software provided and replace it with another
type of Antivirus software.
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e. Specific network settings are not to be removed or altered as this could affect the notebook
computer’s ability to connect to the Seton College Wireless Network.
7. Loss, Theft and Repairs
a. Student notebook computers are covered by a 3 year hardware and accidental damage
protection/warranty. This warranty does not cover malicious damage, loss or theft. In the
event of a hardware malfunction a report must be made to the ICT Support Services as
soon as possible for warranty repair to be organised. The form for submission is attached
at Appendix 6.
b. All instances of loss, damage or theft must be reported to ICT Support Services within
24hrs or the next school day. All issues in relation to loss, theft and repairs are managed in
accordance with Seton College’s Behaviour Management Policy and Brisbane Catholic
Education Resources and Property Policy. This states in essence that in the event of any
Seton College’s resource/property being lost or damaged the parent/guardian/carer will
be responsible for the replacement of the said property or resource. Seton College will
determine the contribution cost required to replace the item that has been lost or
damaged; this could include any administration or other charges incurred by Seton College.
A replacement notebook will not be issued until payment has been received by the Seton
College.
c. All instances where loss or damage is the result of negligence, carelessness, inattention or
apparent disregard for the notebook or accessories are not covered by insurance. If after
the investigation by the school it has been deemed that the notebook or accessories has
been intentionally damaged or that the student/parent/guardian/carer has been negligent
in caring for the notebook the parent/guardian/carer will need to cover any costs incurred
by the school for repair or replacement of the notebook. Cost of replacement will be on a
pro rata value determined by Seton College.
d. In the event of theft a detailed report, accompanied by a Queensland Police Reference
Number must be provided to Seton College by the parents of the student. (See Appendix
7). Theft is defined as the stealing through forceful entry of a locked vehicle where
equipment is out of sight or through the forceful entry of premises reasonably secured from
being accessible by the intruder or the public.
e. If after the investigation by the school it has been deemed that the notebook has been
stolen, Seton College will generally provide a replacement (as defined above).
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8. Assessment and Homework
a. Students are encouraged to use their notebook computer for homework and assessment
tasks. The loss of data or hardware malfunction cannot be grounds for the appeal of any
assessment task or homework. It is imperative that students routinely “back up” their
files.
9. Classroom Usage
a. Student notebook computers are to be brought to school each day. The classroom teacher
will manage the use of the notebook computers in the classroom.
b. No student is to take out or use a notebook computer without the permission of the
classroom teacher.
c. When in use, the notebook should be placed on a table or desk, not on laps or soft
surfaces. The notebook should not be carried around whilst the screen is open.
10. Ownership
a. Students have use/loan of the notebook computer whilst they are enrolled at Seton
College. When leaving Seton College, students are to return the notebook computer and
accessories in good order. If this is not done, the loan notebook will be dealt with under
the Behaviour Management Policy and the Brisbane Catholic Education Resources and
Property Policy. The parent(s) or carer(s) may be financially responsible for the
replacement of the notebook.
b. At the end of the 3 year loan period, all software and data will be removed from the
computers. It is the student’s responsibility to ensure that any data they want to keep is
saved to an external USB device.
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STUDENT AND PARENT 1:1 NOTEBOOK COMPUTER AGREEMENT
FORM
1. I confirm that I have read, understood and agree to abide by the Student and Parent ICT
Acceptable Use Policy in the School Diary and the attached Student and Parent Notebook
Computer Guidelines.
2. I understand that the assigned Student Notebook Computer username and password are
confidential and I will not allow my password to be disclosed to others.
3. I understand that the notebook was tested before I took possession of it and was in full
operational order with respect to both hardware and software.
4. I will not leave my notebook computer logged-on when it is not under my direct supervision.
5. I confirm that I have received the following:
Dell Notebook Computer
Power Supply and Cord
Notebook Sleeve
Seton College’s 1:1 Notebook Procedures
Surname: Notebook Serial No.: N/A
First Name: Seton College Barcode: N/A
Student ID:
Pastoral Class:
Student Signature Parent/Carer Signature Date
Seton Student Notebook Policy 10/02/2016 Page 21
APPENDIX 1: 1:1 Notebook Operating Procedures
This documentation is intended to provide a series of operating processes for students to help ensure
the proper care of their notebooks. While this list is quite in depth, it cannot serve as a complete list.
In addition to following guidelines, students are expected to use common sense and best judgment to
protect all of the notebook computers on and off campus. Failure to follow these guidelines may
result in disciplinary action under the Behaviour Management Policy. This could result in financial
responsibility for loss or damage.
If in doubt – Ask!
If you ever are not sure about the best way to do something, or what is the right way to manage
your notebook, then ask a teacher or Seton College IT support person.
Although your loan notebook is owned by Seton College, it is your responsibility and you
must maintain it in good condition for the time that you are at Seton College. A protective
sleeve is provided with the notebook.
Please treat it with great care. When not being used it must be secured in its protective sleeve and in
your locker. When being transported it must be stored in your official Seton College bag.
Follow the Acceptable Use of ICT Resources Policy at all times and in all locations, inside or
outside Seton College.
Remember that you are not to lend your loan notebook to anyone e.g. family or friends.
Back up your data. At least once a week, you should copy your important work to the My
Site on the Student Dashboard. In addition, use your USB drive and /or SD card to back up
work in progress. Please be aware that USBs may introduce viruses.
At times it will be necessary for the Seton College ICT department to send announcements
to all notebook users via network monitoring services (AB Tutor)
Manufacturer Warranty, Insurance (Accidental damage), Theft/loss
The notebooks will have a comprehensive hardware warranty provided by Dell that will
fully cover hardware failure and repair over 3 years. Hardware failure is to be notified to
the IT support staff of Seton College within 24 hours or the next school day. The repair will
be organised by them and completed by Dell Services.
Seton Student Notebook Policy 10/02/2016 Page 22
Seton College has sourced accidental insurance through Dell for non-warrantable damage
(Dell Complete Care). All accidental damage is to be notified to the IT support staff as soon
as possible (within 24 hours or the next school day). The repair will be organized by them.
Deliberate damage – e.g. engraving your name on the notebook is considered as deliberate
damage – is not covered by the policy. Any such damage is covered under the Behaviour
Management Policy and Brisbane Catholic Education Resources and Property Policy and,
as such, may incur a repayment to Seton College for replacement/repair to the notebook.
Loss or theft of a notebook is to be notified immediately to the IT support staff no later
than 24 hours after the event. A Queensland Police Reference Number should accompany
this. Replacement of notebooks after theft/loss is not covered where the notebook is
left in an unsecured position e.g. a notebook left on the bus. This will be dealt with under
the Behaviour Management Policy and Brisbane Catholic Education Resources and
Property Policy.
Service Life of Notebooks, Data Transfer and Data Ownership
The service life of the notebook is 3 years (though software and the operating system will
be updated more frequently through the school IT Support Services).
As part of the clearance process, it is necessary for notebooks to be returned to Seton
College when students leave. Students are responsible for the copying of any data they
wish to keep.
All software installed on the notebook by Seton College remains the property of Seton
College.
What if something goes wrong?
Do not try to fix any hardware problems yourself. Instead take it to the ICT Support Services
at Seton College as soon as possible no longer than 24 hours from the time the issue
becomes apparent. This time line is to satisfy warranty conditions if the issue is covered by
warranty.
If you are having software issues, you may try to fix them, but do not spend considerable
time with it. Take it to the ICT Support Services as soon as possible. Notebooks that are
deemed to have software faults will be reimaged back to the standard build. It is a
requirement that students have backed up all data before providing their notebook to the
ICT Support Services for software remediation as hard drives are wiped for reloading.
Seton Student Notebook Policy 10/02/2016 Page 23
When necessary, plan to contact the IT Support Services during breaks or after school
unless it is an emergency. Attending to the notebook is not an excuse for being late to
class.
General Care
Each notebook and power pack has several identifying labels and the power cord has an
electrical test tag. Under no circumstance are you to modify damage, write on or destroy
these labels.
You are not allowed decorate your notebook to personalise it using removable stickers on
the top outside of the lid, markers, paint, pen or pencil, etc.
Under no circumstances are you to open the notebook case, adjust screws, or remove any
parts, as doing so will render the warranty void. This will be dealt with under the Behaviour
Management Policy and Brisbane Catholic Education Resources and Property Policy which
means that you could be financially responsible for any damage or loss of value.
Liquids and other debris can damage the notebook. As such you must avoid eating or
drinking while using the computer.
Notebook movable parts are smaller and more fragile than regular desktop computers and
need to be handled with great care.
Notebooks contain many easily broken parts, and sudden shocks, bumps, tapping on them,
hitting the table, etc can all cause internal damage that will not be covered by the Dell
Accidental Insurance policy or warranty – you may be liable for the cost of the repairs under
the Behaviour Management Policy and Brisbane Catholic Education Resources and
Property Policy.
Carrying the Computer
You should never transport your notebook with the lid up. Always close the lid before
moving and make sure that nothing is trapped between the screen and the keyboard.
Closing the lid turns the screen off but does not shut down the computer. To prevent
permanent damage to the hard drive, you should wait for your system to shut down before
moving it. For prolonged periods of inactivity, you should shut down completely before
closing the lid. This will help to conserve the battery.
Seton Student Notebook Policy 10/02/2016 Page 24
Always make sure the notebook is fully shut down before putting it in its sleeve – otherwise
it may overheat and be damaged.
You have an approved sleeve for your notebook. To prevent damage, you must use it for
transporting the notebook at all times. In addition, you may not place any other items in
the sleeve. Doing so may cause damage to the notebook.
Make sure you don’t lean on your notebook, drop it, crush it or put pressure on it.
In Class
When instructed by your teacher to do so, unpack your loan notebook carefully and set up
your work area so that it will be safe and secure.
If you need to use a power point in class, see your teacher before the class starts, and be
first into the room to get set up. If no power point is available and your notebook is flat,
you will need to complete your work on paper, and catch up on digital work in your own
time.
Shut down your notebook at the end of class, and give it time to complete this. Pack up
your loan notebook carefully in its sleeve.
If you used your charger, make sure you pack it!
Taking Care of the Screen
Take particular care with the screen. Notebook screens are very susceptible to damage
from excessive pressure and bending. In particular never hold or move the notebook by
the screen.
Always open the notebook screen from the centre, or both corners at once – never lift one
corner to open the lid as this bends the screen and can crack it. This would be negligent
damage which is not covered as an accident or warranty.
Be certain to never touch the screen with a finger or pen – doing so can scratch or mark
the screen permanently, and this will not be regarded as accidental damage.
You may clean the screen as you would a camera lens or a good pair of glasses. In particular,
you may use anti‐static cloths or lens cleaners designed specifically for camera lenses and
glasses often sold as moist towelettes. You must never clean the screen any other way than
described in the care instructions. . If you are unsure of how to clean the screen and
keyboard take the notebook to ICT Services.
Seton Student Notebook Policy 10/02/2016 Page 25
Maintaining your Battery
You are expected to come to school with a fully charged battery. Each night when you go
to sleep, your loan notebook should be shut down completely (don’t just close the lid). Plug
it in for a good night’s rest and recharge, and it will be ready for work in the morning!
The cost for a replacement damaged battery will be the responsibility of parents. Keep
your loan notebook and battery cool, both in storage and when in use or charging. Never
leave it in the sun or a hot car, near a window at home, etc.
If you need to charge your loan notebook at school, be careful not to cause a tripping
hazard with the cord.
A full discharge puts more strain on your battery than several partial discharges. Get into
the habit of recharging the battery when it reaches 10‐20% or before. You may not get a
chance later. Do not allow your battery to frequently discharge to 0% – this can render
your battery useless and will shorten its life and reduce its capacity. However, calibrate
your battery’s fuel gauge by doing a full discharge every 30 cycles (about once every two
months). Run the battery to the cut‐off point in your notebook to keep the battery’s fuel
gauge accurate.
If you will be on AC power for an extended period of time (e.g. all day on a weekend), you
can prolong your battery’s lifespan by removing it and putting it into prolonged storage (a
week or more). This should be done in a cool, dry place and at a 40% charge‐level.
Remember the better care you take of your battery – the more power it will store and the
longer your notebook will run!
Adjust the power settings on your notebook to minimise power drain – reduce the screen
brightness, let it go to sleep mode whenever possible.
Daily Organisation
You are to bring your loan notebook in its approved case and in the official school bag to
school every day.
You are to take your loan notebook home and charge and store it safely every night.
When the computer is not in your immediate vicinity, it should be secured in its sleeve,
locked in a classroom with the teacher’s permission or other secure area e.g. lockers
Seton Student Notebook Policy 10/02/2016 Page 26
During after‐school activities [e.g. using the gym], you are still expected to maintain the
security of your notebook. When possible you should leave it with a teacher in a secure
room, or lock it in your locker. Never leave it exposed to direct sunlight.
Avoid using your notebook in areas which may lead to damage or theft e.g. train stations
or bus stops.
Do not use your loan notebook around sporting activities where it might be knocked over.
Never leave your loan notebook in a public space, especially after school.
Notebooks are not allowed on overnight trips or field trips without the explicit approval of
the teacher in charge.
ICT Support Services
ICT Support services are located in Room 10 during lunch breaks and/or in the IT Support
Office, next to Room 10 during class time.
The ICT Support Services provides students and teachers with the following services;
o Warranty support – logging of faults with Dell Support for the remediation of warranty
claims.
o Insurance support – logging of insurance claims with Dell CompleteCare.
o Assisting with reimaging of computers that are deemed to be faulty.
o Reloading of school certificates for access to the schools 1:1 network.
o Provision of spare pool notebooks for staff and students as required during fault
remediation periods.
As noted previously it is the student’s responsibility to backup their data and the IT
Support Services takes no responsibility for any loss of student data.
For the notebook program to be a success at Seton College, we all need to be conscious of and
conscientious about our surroundings. If you see an “unattended” notebook, take it the office or to the
IT Support Services. Avoid rough behaviour, “mucking around” or other actions, as this may lead to
someone’s notebook being damaged.
References
Battery care: http://forum.notebookreview.com/showthread.php?t=91846#post1696318
Online safety: http://www.cybersmart.gov.au/ http://www.cybersafekids.com.au
http://www.staysmartonline.gov.au/
Seton Student Notebook Policy 10/02/2016 Page 27
APPENDIX 2: TERMS AND CONDITIONS RELATING TO EMAIL
These terms and conditions apply to any email service provided as part of access to the ICT resources
provided by Brisbane Catholic Education and Seton College.
Students may be provided with access to an email account.
Students should use email for learning or administrative activities only. Seton College, as a matter of
discretion, permits minimal use of email facilities to send and receive personal messages, provided
that such use is minimal and kept to a reasonable level and does not adversely impact on personal
work productivity.
Seton College reserves the right to monitor all digital activity and to intercept and remove content,
messages and attachments that do not comply with this policy. Additionally, Seton College reserves
the right to remove a student’s email/Computer Management System (Life)/ Wi-Fi access, Microsoft
digital tools’ access at its discretion.
Students need the BCE account for Life and other online services access.
Students will, upon an email account being established, be allocated a data quota which will represent
the maximum space a user is permitted to use to store emails on the Seton College/ Brisbane Catholic
Education ICT network. Users should not exceed this quota.
Students must not use email to:
Create or send email under another’s name.
Create, send or forward messages/content containing junk mail, chain letters,
advertisements, jokes, executable files or malicious code.
Send unsolicited bulk messages to any internal/external email accounts.
Subscribe to mailing lists, newsgroups, electronic magazines/newsletters, without
permission from their classroom teacher.
Create, send or forward obscene, abusive, fraudulent, threatening or repetitive messages
or those containing foul language (swearing).
Seton Student Notebook Policy 10/02/2016 Page 28
Harass, threaten, defame, vilify or discriminate against any person or group.
Intentionally or irresponsibly damage or disable Brisbane Catholic Education Office or
school ICT resources.
Use email for the purposes of transferring excessively large files.
Intentionally introduce computer viruses or other malicious programs to hardware or
software or physically damaging systems.
Cause interference with or disruption to any computer, computer network, information
service, equipment or any user.
Engage in any activity for personal monetary gain or commercial purposes.
Send copies of electronic works in contravention of copyright or other intellectual property
laws.
Disseminate personal contact or other confidential information without appropriate
authorisation or consent.
Disguise, or attempt to disguise their identity when sending messages.
Engage in any other activity that is prohibited by the Conditions of Use of local, state or
Commonwealth law.
Staff members who are involved in the administration or monitoring of the Content Management
System (CMS) /digital tools will endeavour to ensure that all content and messages are of an
appropriate, educational nature, and remove any material deemed as inappropriate as expeditiously
as possible. In the event that links to external sites are provided to students via email/ Content
Management System (CMS) /digital tools, every endeavour is made to filter inappropriate material
from student access, however, Seton College is not responsible for material viewed/downloaded, or
emails received, external to the Seton College network.
It is the expectation of Seton College that, in the event students contact staff for assistance or
communication via email/messaging, staff reserve the right to only respond to such contact during
school hours, unless individual staff members have made previous arrangements with
students/classes.
Seton Student Notebook Policy 10/02/2016 Page 29
APPENDIX 3: ADDITIONAL TERMS AND CONDITIONS RELATING TO
WORLD WIDE WEB
As part of access to the ICT resources provided by Brisbane Catholic Education and Seton College,
users may be provided with access to the World Wide Web.
Users should use the World Wide Web for learning or administrative activities only. Brisbane Catholic
Education and Seton College, as a matter of discretion, permits minimal use of the World Wide Web
facilities for personal use under these Terms and Conditions of Use, provided that such use is minimal
and kept to a reasonable level and does not adversely impact on personal work productivity. Brisbane
Catholic Education and Seton College may cease personal use at any time.
Users' access to the World Wide Web is subject to reasonable download restrictions. Users should
not use Brisbane Catholic Education and Seton College ICT resources to download large numbers of
unnecessary files or files that are excessive in size.
Users must not use the World Wide Web to:
(a) Access illegal, inappropriate or immoral content.
(b) Download excessive amounts of data.
(c) Download or install unauthorised programs or other material.
(d) Create, display, or transmit threatening, racist, sexist, or harassing language and/or
materials.
(e) Access or author unauthorised "blogs" or other personal webpages.
(f) Access or administer unauthorised discussion forums.
(g) Disseminate personal contact or other confidential information without appropriate
authorisation or consent.
(h) Attempt to guess, capture, “hack”, or decrypt any security details of any other person or
user.
(i) Access any internal or external server with the use of any stolen, guessed or hacked
security details or other private data obtained without consent.
(j) Engage in any activity for personal monetary gain or commercial purposes.
(k) Engage in any activity that is prohibited by the Terms and Conditions of Use for ICT
Resources or local, state or Commonwealth law.
Seton Student Notebook Policy 10/02/2016 Page 30
Seton College is aware that definitions of ‘offensive’ and ‘inappropriate’ will vary considerably
between cultures and individuals.
Therefore, if students are concerned about the nature of their actions, they must check with a teacher
before conducting any activities. However, any activities involving material/activities of the following
nature will not be allowed on Seton College computers (and it is advised against using personal
computers for the same):
Nudity, obscene language, or sexual discussion or images intended to provoke a sexual
response.
Violence.
Information on, or encouragement to, committing any criminal or civil offence.
Racism, sexism, or religious/cultural prejudice.
Information on making or using weapons, booby traps, dangerous practical jokes, or
‘revenge’ methods.
Any other material that the student’s teachers, parents or caregivers have forbidden
them from accessing.
In using the Inter/Intranet outside of Seton College, it is important that students are aware as students
of Seton College, it is expected that they will behave in way that is in line with Seton College’s Mission
Statement and Behaviour Management Policy. Additionally, in order to avoid the breach of privacy
laws and for the safety of all at Seton College, whilst using the Internet, students must not:
Disclose their identity, or that of other students, as being enrolled at Seton College.
Post images of themselves or other students that would allow anyone to identify them as
students at Seton College.
Make derogatory or defamatory comments about Seton College or any of its
staff/students.
Participate in any activity that is deemed to invade the privacy of any Seton College
member.
If a user accidentally comes across material in breach of the Terms and Conditions of Use, the
window should be closed and the appropriate Seton College staff or the ICT Support Services
Personnel should be notified immediately.
Seton Student Notebook Policy 10/02/2016 Page 31
Internet filtering and security
Students are not, at any time, to use (or attempt to use) proxy websites or browsers in an attempt to
bypass the school’s internet security and filtering measures.
Copyright and Intellectual Property Rights
Copyright is a complex issue that is not fully resolved as far as the Internet is concerned. It is customary
to acknowledge sources of material quoted/copied directly, and it is a breach of copyright to transmit
another user’s work (including text, images, and multimedia) without the creator’s knowledge or
permission. For this reason, students are required to acknowledge all Internet sources used.
Users must not, through the use of Seton College ICT resources, copy, download, store or transmit
material which infringes copyright or the intellectual property rights of others without appropriate
approval. Such material includes music files, movies, videos or any other form of media.
Users should be aware that actions performed using computer and network resources, regardless of
any disclaimers that might be made, ultimately reflect on our educational institution and community
as a whole. This is particularly relevant where users post or submit material in a way that makes it
publicly available over the internet.
Seton Student Notebook Policy 10/02/2016 Page 32
APPENDIX 4: ADDITIONAL TERMS AND CONDITIONS RELATING TO
WEB PUBLISHING TOOLS
Through the access of ICT resources, users may be granted access to products and technologies that
enable users to publish and share material over the intra/internet ("web publishing tools"). Users
should ensure that web publishing tools are used for learning or administrative activities only.
Personal or commercial use of the web publishing tools through the Brisbane Catholic Education and
Seton College ICT network is not permitted.
Users' access to the web publishing tools is subject to reasonable download restrictions. Users should
not use Brisbane Catholic Education and Seton College ICT resources to upload or download large
numbers of unnecessary files or files that are excessive in size.
Users must not use web publishing tools to:
(a) Post or distribute illegal, inappropriate or immoral content.
(b) Upload excessive amounts of data.
(c) Post or distribute obscene, abusive, fraudulent or threatening material.
(d) Harass, threaten, defame, vilify or discriminate against any person or group.
(e) Engage in personal attacks upon any user or person.
(f) Post material or content involving foul language (swearing).
(g) Engage in any activity that is prohibited by the Terms and Conditions of Use for ICT Resources or local, state or Commonwealth law.
Users must also ensure that they do not use web publishing tools in a manner that would breach, or
would cause Brisbane Catholic Education or Seton College to breach the terms and conditions of any
applicable software licenses.
If a user comes across material in breach of the Terms and Conditions of Use, the window should be
closed and the appropriate Seton College Staff should be notified immediately.
Supervision and Moderation
Given the unique nature of the resources web publishing tools provide, as well as the responsibilities
of users to ensure compliance with the Terms and Conditions of Use, teachers and other supervisors
Seton Student Notebook Policy 10/02/2016 Page 33
have a responsibility to ensure the resources are being used in a safe and appropriate manner by both
themselves and all students.
Prior to access being provided to students and other users, teachers and supervisors should be aware
of the technological capabilities of web publishing tools and provided with appropriate moderation
authority.
Teachers and supervisors should actively browse and scrutinise material being posted and submitted
by users through web publishing tools to ensure compliance with these Terms and Conditions of Use.
Any material a teacher suspects to be in breach of this Policy or the Code should be either removed
or if appropriate, quarantined and suitable, other parties notified.
Seton Student Notebook Policy 10/02/2016 Page 34
1148 Cavendish Road, Mt Gravatt East Qld 4122
T: 07 3291 5333
F: 07 3349 0416
W: www.seton.qld.edu.au
Dear Parent/Guardian
Students at Seton College may have access to the Internet. This ensures that students enjoy its educational
benefit. At the same time, it is necessary to establish guidelines for the way the internet is to be used. The
Internet will be made available to our students to facilitate educational research, to enable students to
retrieve information and to communicate with other students both in Australia and around the world.
Although the Internet offers Seton students many opportunities to benefit educationally, there are a number
of ethical and legal issues that we must consider.
While every reasonable effort has been made to block access to sites containing inappropriate material, there
is no guaranteed means of preventing student exposure to such sites, especially where a student deliberately
seeks out this type of material. If a student unwittingly encounters material that is inappropriate, offensive,
inaccurate or illegal, they should report this to their teacher.
The Acceptable Use Contract can be found in the student diary and must be signed by the student and
counter-signed by the parent/guardian at the start of each year.
In summary, the contract states that if you use the internet or email for inappropriate purposes you will lose
access i.e. “Abuse it and lose it”.
Yours sincerely
Chris Raju
Principal
Seton Student Notebook Policy 10/02/2016 Page 35
NOTEBOOK / COMPUTER INTERNET AGREEMENT
PARENT/STUDENT CONTRACT
(Have a parent or guardian read this with you)
I hereby agree that while using a notebook /computer, or the Internet I WILL NOT:
Attempt to retrieve, view, share or print any obscene, offensive, pornographic or illegal material
Threaten, abuse or harass anyone
Send offensive, racist or sexist messages
Send anonymous or falsely addressed email or messages
Bring Seton College into disrepute in any way whatsoever
Allow anyone else to use my account or give my passwords to anyone else
Use another student’s account or tamper with another student’s account in any way
Download or print information without permission
Use chat channels, social media programs or websites without permission
Use my account for business purposes or for financial gain
Use my account for political purposes
Attempt to change system settings or installed programs in any way
Attempt to bypass security
Attempt to copy or distribute games, movies, music or any copyright material
Disclose my home address, telephone number, credit card or pin number over the internet
I also agree that I will:
Use my account solely for educational purposes
Observe all copyright laws including those relating to computer software
Respect the rights and privacy of other users
Report any obscene and offensive materials I encounter
Report any security lapses that I may discover
Report any accidental damage or hardware issues so repairs can be completed
I realize that if I do not abide by the above rules penalties such as confiscation of notebook/ computer for a set
time or loss of Internet access may apply.
STUDENT NAME: Pastoral Care Group:
(Please Print)
SIGNED: SIGNED:
Student Signature Signatures of Parent/Guardian
DATE:
Seton Student Notebook Policy 10/02/2016 Page 36
APPENDIX 5:
Seton Student Notebook Policy 10/02/2016 Page 37
APPENDIX 6: Seton College IT Incident Report
IT Support Services Incident Report
Student Details
Student Name: PC: Date:
Notebook Serial #
Have you backed up your files?
Yes / No
Description of the Incident: ( i .e. Faulty keyboard, mouse not working, net problems)
Date of Incident: Time: Location:
Loan Notebook Details
Notebook Model:
Notebook Serial #:
Notebook Name: ________________
Date Issued: ________________ Date Returned: ________________
Notes from DELL technician:
Seton Student Notebook Policy 10/02/2016 Page 38
Office Use Only
Description of Work Completed
□ Reinstall Wireless Certificate
□ Logged Warranty job
□ Imaged/reimaged
□ Other (please provide details below)
Work Completed By
IT Technician _____________________ Date: ________________________
□ In-house □ Dell □ Other (please provide details below)
Student notebook returned to student in good working order:
Student Approval:
Signed: _________________________________ Date: ________________________