STROKE OF THE PEN Strategy

STROKE OF THE PEN Strategy

BEHAVIOR CHANGEStrategy

Capital Investment

Expansion of staff

Change in Policy or Programs

Strategic Acquisition

Improved Customer Experience

Increased Engagement

Higher Quality Services

Faster Responsiveness

Operational Consistency

Habits/Culture

Individual Ownership

Team Accountability

Drive to Improve

Leadership Emphasis

Resu

lts

1

2

3

45

5 STAGES OF BEHAVIOR-BASED STRATEGIES

Discipline 1: Focus on the Wildly Important

2-3

2-3

4-10

1-2

11-20

0

(In addition to the Whirlwind)

Wildly Important Goal

Incremental Transformational

Discipline 1: Focus on the Wildly Important

Discipline 1: Focus on the Wildly Important

LAGMeasure

LAGMeasure

LAGMeasure

LAGMeasure

WIGs(Finish-lines)

LAGMeasure

LAGMeasure

LAGMeasure

Discipline 2: Act on the Lead Measure

LAGMeasure

LAGMeasure

LAGMeasure

LAGMeasure

LAGMeasure

LAGMeasure

LAGMeasure

LeadMeasures

Team

Discipline 2: Act On The Lead Measures

Weight (Pounds)Calories Taken-in (Diet)

Calories Burned (Exercise)

Measures the Goal - Measures something that leads to the goal

LAG MEASURE LEAD MEASURE

- Something we can influence

LOSE WEIGHT

Predictive

Influence-able

LAGMeasure

LAGMeasure

LAGMeasure

LAGMeasure

LAGMeasure

LAGMeasure

LAGMeasure

LeadMeasures

TeamLead Lead

Lag

Discipline 3: Keep a Compelling Scoreboard

Page 34

Sample Scoreboard—Education

Discipline 3: Keep a Compelling Scoreboard

What are the 1 to 3 most important things I can do this week to impact the Lead Measure?

Key Question

Discipline 4: Create Cadence of Accountability

Discipline 4: Create Cadence of Accountability

8:00

Monday Tuesday Wednesday Thursday Friday

10:00

9:00

2:00

11:00

3:00

1:00

4:00

5:00

Work Compass

Commitment 1

Commitment 2

Commitment 3

Commit 1

Commit 1

Commit 2

Commit 3

Discipline 4: Create Cadence of Accountability

1. Report on Last Week’s Commitments

2. Review and Update Scoreboard

3. Make Commitments For Next week