Top Banner
137

Stress prevention at work checkpoints

Feb 03, 2022

Download

Documents

dariahiddleston
Welcome message from author
This document is posted to help you gain knowledge. Please leave a comment to let me know what you think about it! Share it to your friends and learn new things together.
Transcript
Page 1: Stress prevention at work checkpoints
Page 2: Stress prevention at work checkpoints

Sq1cpp.n1crcjq4lj.Uq.sl1h.afcahnl4jqp

Page 3: Stress prevention at work checkpoints
Page 4: Stress prevention at work checkpoints

Sq1cpp.n1crcjq4lj.Uq.sl1hafcahnl4jqp

P1Uaq4aU-.4in1lrcicjqp.dl1.pq1cpp.n1crcjq4lj.4j.qfc.sl1hn-Uac

�/C </�C*1/�-B���1F<B�$$*� B• � / G�BB

Page 5: Stress prevention at work checkpoints

�13J<*’(CB�B�/C </�C*1/�-B���1F<B�<’�/*K�C*1/BEL2E

�F�-*��C*1/=B 1$B C( B �/C </�C*1/�-B ���1F<B �$$*� B /+1JB �13J<*’(CB F/� <B �<1C1�1-B EB 1$B C( B �/*G <=�-�13J<*’(CB �1/G /C*1/6B G <C( - ==�B =(1<CB I� <3C=B $<1.B C( .B .�JB � B < 3<1�F� �B H*C(1FC�FC(1<*K�C*1/�B 1/B �1/�*C*1/B C(�CB C( B =1F<� B *=B */�*��C �6B �1<B <*’(C=B 1$B < 3<1�F�C*1/B 1<B C<�/=-�C*1/��33-*��C*1/B=(1F-�B� B.�� BC1B���B �F�-*��C*1/=B4�*’(C=B�/�B � <.*==*1/=5�B�/C </�C*1/�-B���1F<B�$$*� ���)2E22B � / G�B EE�B �H*CK <-�/��B 1<B �JB .�*-�B 3F��<1*C�*-161<’6B �( B �/C </�C*1/�-B ���1F<B �$$*� H -�1. =B=F�(B�33-*��C*1/=6

�*�<�<* =�B */=C*CFC*1/=B �/�B 1C( <B F= <=B < ’*=C < �B H*C(B < 3<1�F�C*1/B <*’(C=B 1<’�/*K�C*1/=B .�JB .�, �13* =B*/B ���1<��/� BH*C(BC( B-*� /� =B*==F �BC1BC( .B$1<BC(*=B3F<31= 6�*=*CBHHH6*$<<161<’BC1B$*/�BC( < 3<1�F�C*1/B<*’(C=B1<’�/*K�C*1/B*/BJ1F<B�1F/C<J6

�( B � =*’/�C*1/=B .3-1J �B*/B ���B3F�-*��C*1/=�BH(*�(B �< B*/B �1/$1<.*CJBH*C(B�/*C �B �C*1/=B3<��C*� ��/�BC( B3< = /C�C*1/B1$B.�C <*�-BC( < */B�1B/1CB*.3-JBC( B I3< ==*1/B1$B�/JB13*/*1/BH(�C=1 G <B1/BC( 3�<CB1$BC( B�/C </�C*1/�-B���1F<B�$$*� B�1/� </*/’BC( B- ’�-B=C�CF=B1$B�/JB�1F/C<J�B�< �B1<BC <<*C1<JB1<B1$*C=B�FC(1<*C* =�B1<B�1/� </*/’BC( B� -*.*C�C*1/B1$B*C=B$<1/C* <=6

�( B< =31/=*�*-*CJB$1<B13*/*1/=B I3< == �B*/B=*’/ �B�<C*�- =�B=CF�* =B�/�B1C( <B�1/C<*�FC*1/=B< =C=B=1- -JH*C(B C( *<B �FC(1<=�B �/�B 3F�-*��C*1/B �1 =B /1CB �1/=C*CFC B �/B /�1<= . /CB �JB C( B �/C </�C*1/�-B ���1F<�$$*� B1$BC( B13*/*1/=B I3< == �B*/BC( .6

� $ < /� BC1B/�. =B1$B$*<.=B�/�B�1.. <�*�-B3<1�F�C=B�/�B3<1� == =B�1 =B/1CB*.3-JBC( *<B /�1<= . /C�JBC( B�/C </�C*1/�-B���1F<B�$$*� �B�/�B�/JB$�*-F< BC1B. /C*1/B�B3�<C*�F-�<B$*<.�B�1.. <�*�-B3<1�F�CB1<3<1� ==B*=B/1CB�B=*’/B1$B�*=�33<1G�-6

���B3F�-*��C*1/=B�/�B - �C<1/*�B3<1�F�C=B��/B� B1�C�*/ �BC(<1F’(B.�+1<B�11,= -- <=B1<B���B-1��-B1$$*� =*/B .�/JB �1F/C<* =�B 1<B �*< �CB $<1.B ���B �F�-*��C*1/=�B �/C </�C*1/�-B ���1F<B �$$*� �B ��)2E22B � / G�B EE��H*CK <-�/�6B��C�-1’F =B1<B-*=C=B1$B/ HB3F�-*��C*1/=B�< B�G�*-��- B$< B1$B�(�<’ B$<1.BC( B��1G B���< ==�1<B�JB .�*-�B3F�G /C �*-161<’

�*=*CB1F<BH �=*C �BHHH6*-161<’A3F�-/=

�J3 = CB�JB��’( <1==B�<�3(*�=�B�<�/� B�B�< -�/�B ����������������

�<*/C �B*/B�H*CK <-�/�

�/C </�C*1/�-B���1F<B�$$*�

� � � � � � �� � �� � � � � � � ��� �� � � � � � � � � � � � � � ��� �� � � � � �� � � � �� � � � � � � � � � �� � � � � � �� � �� � � � � � � �� � �� � � �� � � � � � � �

� / G��B�/C </�C*1/�-B���1F<B�$$*� �BEL2E

=C< ==BAB1��F3�C*1/�-B=�$ CJBABH1<,B1<’�/*K�C*1/BABH1<,B /G*<1/. /CBABH1<,B-*$ B��-�/� BAB(1F<=B1$H1<,BABH1<,3-�� B�1..F/*��C*1/BAB .3-1J. /CB= �F<*CJB

2D6L&6%

2BG6

��� B0?!)0E)E)2E%@D?)DB43<*/C5

��� B0?!)0E)E)2E%@D!)LB4H �B3�$5

� � � � �� � � � � � � � � � � � � � � � � � � � � � ���� �

Page 6: Stress prevention at work checkpoints

�1<,)< -�C �B=C< ==B*=B1/ B1$BC( B.1=CB*.31<C�/C*==F =B*/B.�/JB�1F/C<* =B�/�B*/B�*$$ < /CB,*/�=B1$H1<,3-�� =6B�C< ==B(�=B.�/JB/ ’�C*G B*.3��C=�*/�-F�*/’B�*<�F-�C1<JB�/�B’�=C<1*/C =C*/�-�*= �= =�B1C( <B3(J=*��-B3<1�- .=�B3=J�(1)=1.�C*�B�/�B3=J�(1=1�*�-B3<1�- .=�B�/�B-1H3<1�F�C*G*CJ6B�/�< �=*/’B .3(�=*=B*=B� */’B3-�� �1/B*.3<1G*/’BH1<,*/’B�1/�*C*1/=B�/�BH1<,1<’�/*K�C*1/BH*C(B< =3 �CBC1B=C< ==B�CBH1<,�B�/�1/B3<��C*��-B. �=F< =BC1B�13 BH*C(B=C< ==$F-BH1<,=*CF�C*1/=6B� � /CB=F<G J=B�JBC( B���B*/�*��C BC(�CC( < B�< B�1..1/-JB�33-*���- B�( �,31*/C=B$1<=CF�J*/’B�/�B< �F�*/’B=C< ==B�CBH1<,6B�CB*=BF= $F-C1B< G* HB< � /CB*/C </�C*1/�-B I3 <* /� B*/BC(*=< ’�<�B�/�B� G -13B �=J)C1)�33-JB�( �,31*/C=�33-*���- B*/BG�<J*/’B=*CF�C*1/=6

�CB*=B =3 �*�--JB*.31<C�/CBC1B13C*.*K H1<,3-�� B�1/�*C*1/=B�/�BH1<,B1<’�/*K�C*1/BC13< G /CB=C< ==)< -�C �B3<1�- .=B*/BC( BH1<,3-�� 6�( < B�< B�B/F.� <B1$B3<��C*��-B�1F/C <. �=F< =C1B=F�(B3<1�- .=�BH(*�(B*/�-F� B13C*.*K*/’BC( 1FC <B-1��=B4=C< ==1<=5B�CBH1<,�B�CB(1. B�/�B*/C( B�1..F/*CJ>B*/�< �=*/’BC( B�13*/’B��*-*CJB1$H1<, <=>B�/�B< */$1<�*/’B=F331<CB=J=C .=B$1<H1<, <=6

�(*=B.�/F�-BC( < $1< B�*.=B�CB< G* H*/’H1<,3-�� B=C< ==B*==F =6B�CB*/�-F� =B �=J)C1)�33-J�( �,31*/C=B$1<B*� /C*$J*/’B=C< ==1<=B*/BH1<,*/’B-*$ �/�B.*C*’�C*/’BC( *<B(�<.$F-B $$ �C=6B�CB*=B(13 �BC(�CH1<, <=B�/�B .3-1J <=BH*--B� B��- BC1BF= BC( �( �,31*/C=BC1B� C �CB��F= =B1$B=C< ==B�CBH1<,B�/�C�, B $$ �C*G B. �=F< =BC1B���< ==BC( .6

�CB*=B�<*C*��-BC1BC( B=F�� ==B1$B�/JB3<1’<�.. 1/BH1<,3-�� B=C< ==B�1/C<1-BC(�CBC( B3<1� ==B1$3< G /C*/’B=C< ==B� B-*/, �BC1B<*=,B�== ==. /C6�( B�( �,31*/C=B*/BC(*=B3F�-*��C*1/B< 3< = /C’11�B3<��C*� B$1<B1<’�/*K�C*1/=B*/B’ / <�-�B�FCC( JB.F=CB� B-*/, �BC1BC( B=3 �*$*�=B1$BC( 1<’�/*K�C*1/B�/�BC1B3�<C*�F-�<B3<1�- .=6B�CB*=*.31<C�/CBC(�CB=C< ==B/1CB� BC< �C �B�*$$ < /C-J$<1.B1C( <B<*=,=>BC( B .3-1J <B.F=CBF/� <C�, B�B<*=,B�== ==. /CB$<1.BH(*�(B�/JB�(�/’ =B.F=C3<1� �6B�BH1<,3-�� B=C< ==B3< G /C*1/B31-*�J=(1F-�B/1CB� B�B= 3�<�C B�1�F. /C�B�/�BC( B*==F =(1F-�B� B*/C ’<�C �B*/C1BC( B1G <�--B1��F3�C*1/�-=�$ CJB�/�B( �-C(B31-*�JB1$BC( B /C <3<*= 6

��*-1<).�� B=C<�C ’* =B�/�B�33<1��( =B.F=C� B��13C �BC1BC( B=3 �*$*�B�1/�*C*1/=B1$BC( H1<,3-�� B*/B7F =C*1/6B�( B*==F =B*/B�B-�<’ B3-�/C*/B�/B*/�F=C<*�-*K �B�1F/C<J�B$1<B*/=C�/� �B.�JB� G <JB�*$$ < /CB$<1.BC(1= B*/B�B.�/F$��CF<*/’$��*-*CJB*/B�B� G -13*/’B�1F/C<J6

�( B3�<C*�*3�C*1/B�/�B*/G1-G . /CB1$BH1<, <=�BC( *<B< 3< = /C�C*G =B�/�BC<�� BF/*1/=B*=B�-=1B == /C*�-B*/BC( B3< G /C*1/B1$B=C< ==B�CH1<,6B�( *<B3�<C*�*3�C*1/B�/�B�113 <�C*1/B=(1F-�� B .� �� �B*/BC( BH(1- B3<1� ==B1$B�/JB3<1’<�.. B1/B=C< ==B3< G /C*1/B*/BC( BH1<,3-�� 6

�B’<1F3B1$B I3 <C=BH�=B1<’�/*K �B�JBC( B���BC1B�1.3*- BC( B=C< ==B3< G /C*1/B�CBH1<,B�( �,31*/C=6B�( B’<1F3BH�=B�1.31= �B1$B=*IB IC </�-B=3 �*�-*=C=B1/B=C< ==B�/�BH1<,*.3<1G . /CB�=BH --B�=B���B=C�$$B. .� <=6B��= �B1/B�B1/ )H ,BH1<,*/’B. C*/’B�CB���( ��7F�<C <=B�/�B=F�= 7F /CB .�*-B�*=�F==*1/=�%LB�( �,31*/C=BH < B�1.3*- �6B�( B I3 <C=BH(13�<C*�*3�C �B*/BC( BH1<,*/’B. C*/’BH < B �/)�* << B�<F/B4��/���5�B�//�)�*=�B�-14�*/-�/�5�B��’ B�6B<*=C /= /B4� /.�<,5�B�KFC�,�B1’*B4�3�/5�B� �/�<CB� G*B4�H � /5�/�B�/+�-*B �’B4�/�*�56B�C�$$B. .� <=B1$BC( B���H(1B3�<C*�*3�C �B*/BC( B. C*/’B*/�-F� �B�1<F�C�/*�B�-�F� B�1*= -- B�/�B��G*�B�1-�6B�G -J/1<CF.B$<1.BC( B�1<-�B� �-C(B�<’�/*K�C*1/B�-=13�<C*�*3�C �6B�( B�1/C<*�FC*1/=B$<1.BC( B. C*/’3�<C*�*3�/C=BH < B�1.3*- �B�JB�KFC�,�B1’*�H(1B�11<�*/�C �BC( B�<�$C*/’B1$BC( B3< = /C.�/F�-6B�( B�<�$CBH�=B< G* H �B�JBC( B I3 <C. .� <=B�/�B�*<�F-�C �BC1B IC </�-B I3 <C=�==1�*�C �BH*C(B*/C </�C*1/�-B�/�B/�C*1/�-1<’�/*K�C*1/=B1$B .3-1J <=B�/�BH1<, <=6B�/3�<C*�F-�<BC( B���BH*=( =BC1BC(�/,B�F’(�1� <C=1/B$<1.BC( B�<�� =B�/*1/B�1/’< ==B1$BC( B�/*C �B*/’�1.�B�/ CB�=( <=1/B$<1.BC( B�/C </�C*1/�-B�.3-1J <=;B�<’�/*K�C*1/B�/�C( *<B�1-- �’F =B$1<BC( *<B�<*C*��-B�/�BF= $F-�1/C<*�FC*1/=6B� �(/*��-B< G* HB�/�B �*C*/’BH < �1/ B�JB�( /’-*B *F�B�11<�*/�C1<B�/�B� /*1<�3 �*�-*=CB1$BC( B���F3�C*1/�-B� �-C(B�-F=C <B1$C( B���B�<1’<�.. B1/B��$ CJB�/�B� �-C(B�CB�1<,�/�BC( B�/G*<1/. /CB4��$ �1<,56

Dl1csl1•.

r

Page 7: Stress prevention at work checkpoints

�(*=B3F�-*��C*1/B*=B.F�(B.1< BC(�/B�B.�/F�-1/B=C< ==>B.�/JB1$B*C=B*--F=C<�C*1/=B�< B�B’F*� BC1�F�*C*/’B’11�B=�$ CJB�/�B( �-C(B3<��C*� =BH(*�(�1$B�1F<= �BH*--B3�JB�*G*� /�=B*/B.*/*.*K*/’B=C< ==6�( B3F�-*��C*1/B1$BC(*=B�1�F. /CB*=B I3 �C �BC1�1.3- . /CB���B��C*G*C* =B�*. �B�CB*.3<1G*/’H1<,3-�� B�1/�*C*1/=B�/�B3< G /C*/’B=C< ==B�CH1<,B*/B.�/JB�1F/C<* =B�<1F/�BC( BH1<-�6

�I3 <* /� B�/�B$ ����,B1/BC( B�33-*��C*1/1$BC( B�( �,31*/C=B-*=C �B( < B*/B�*$$ < /CBCJ3 =B1$H1<,3-�� =B#B.�/F$��CF<*/’�B*/$1<.�C*1/C �(/1-1’J�B�’<*�F-CF< B�/�B=1B$1<C(B# H*--B�

IC< . -JBF= $F-B$1<B$F<C( <B*.3<1G . /CB1$BC(*=3F�-*��C*1/6B�CB*=B1F<B(13 BC(�CBC( B.�/F�-BH*--B� *.3<1G �B�/�B< G*= �B*/BC( B$FCF< BC(<1F’(B*C=C<*�-B�33-*��C*1/B*/B�*$$ < /CB�1F/C<* =B�/�*/�F=C<* =6

� *+*B���(*���*< �C1<

�<1’<�.. B1/B��$ CJB�/�B� �-C(�CB�1<,B�/�BC( B�/G*<1/. /CB4��$ �1<,5

�/C </�C*1/�-B���1F<B�$$*�

Sq1cpp.n1crcjq4lj.Uq.sl1h.afcahnl4jqp

r4

Page 8: Stress prevention at work checkpoints

Dl1csl1•. ���������������������������������������������������� r

Fls.ql.’pc.qf4p.iUj’U-. �������������������������� 4;

Sq1cpp.n1crcjq4lj.Uq.sl1h.afcah-4pq. ������ ;4

McU•c1pf4n.Uj•.g’pq4ac.Uq.sl1h. �������������� m4�( �,31*/C=B2#%5

IlW.•ciUj•p. �������������������������������������������� m“4�( �,31*/C=B@#2L5

IlW.aljq1l-. ������������������������������������������������ ”e4�( �,31*/C=B22#2%5

Sla4U-.p’nnl1q. ������������������������������������������ “(4�( �,31*/C=B2@#EL5

Pf p4aU-.cjr41ljicjq. ���������������������������� —k4�( �,31*/C=BE2#E%5

Tl1h,-4dc.WU-Ujac.Uj•.sl1h4j–.q4ic. �� )m4�( �,31*/C=BE@#DL5

Rcal–j4q4lj.Uq.sl1h. �������������������������������� (“4�( �,31*/C=BD2#D%5

P1lqcaq4lj.d1li.lddcjp4rc.WcfUr4l’1. �� :e4�( �,31*/C=BD@#&L5

IlW.pca’14q . ���������������������������������������������� k(4�( �,31*/C=B&2#&%5

Gjdl1iUq4lj.Uj•.alii’j4aUq4lj. ������ m3k4�( �,31*/C=B&@#%L5

Bljqcjqp

r44

Page 9: Stress prevention at work checkpoints
Page 10: Stress prevention at work checkpoints

Fls.ql.’pc.qf4p.iUj’U-

4;

�1-G*/’B=C< ==B3<1�- .=B�CBH1<,B*=B1/ B1$BC( �(�-- /’ =BC1B /=F<*/’B�B3<1�F�C*G B�/�B( �-C(JH1<,*/’B-*$ B*/B�1C(B*/�F=C<*�-*K �B�/�*/�F=C<*�-*K*/’B�1F/C<* =6B�(*=B.�/F�-B(�=B� /3< 3�< �BC1B< $- �CBC( B*/�< �= �B/ � ==*CJB$1<. �=F< =BC1B� �-BH*C(B3<1�- .=B��F=*/’B=C< ==B*/C( BH1<,3-�� 6B�( B%LB�( �,31*/C=B*/�-F� �B( < �< B��= �B1/BC( B I3 <* /� =B1$BC( B I3 <C=BH(1�1/C<*�FC �BC1B*C=B< G* HB�/�B3< 3�<�C*1/B*/*.3- . /C*/’B=C< ==B3< G /C*1/B*/BC( BH1<,3-�� 6�( B��C*1/=B$1<B*.3<1G . /CB=F’’ =C �B�JBC( = �( �,31*/C=B�< B�-=1B��= �B1/B�B/F.� <B1$F/� <-J*/’BB3<*/�*3- =BC(�CB(�G B3<1G /BC1B� 3<��C*���- B�/�B�33-*���- B*/B< �-BH1<,3-�� =6�( = B3<*/�*3- =B*/�-F� �B

"B �.. �*�C B=1-FC*1/=B/ �BC1B� B� G -13 �BH*C(C( B��C*G B*/G1-G . /CB1$B.�/�’ <=B�/�BH1<, <=6B

"B �<1F3BH1<,B*=B��G�/C�’ 1F=B$1<B3-�//*/’B�/�*.3- . /C*/’B3<��C*��-B*.3<1G . /C=6

"B �F-C*$�� C �B��C*1/B*=B/ � ==�<JBC1B /=F< BC(�C*.3<1G . /C=B�< B=F=C�*/ �B1G <BC*. 6

"B �1/C*/F*/’B��C*1/B3<1’<�.. =B�< B/ � �BC1�< �C B-1��--JB��+F=C �B*.3<1G . /C=6

�( B�( �,31*/C=B< 3< = /CB=*.3- �B-1H)�1=CH1<,3-�� B*.3<1G . /C=B< ��*-JB�33-*���- B*/�*$$ < /CBH1<,*/’B=*CF�C*1/=6B�=BC( B�( �,31*/C=�1G <B�<1��B�< �=�BF= <=B�< B /�1F<�’ �BC1BC�, .F-C*$�� C �B��C*1/=BC(�CBC�, B*/C1B���1F/CB-1��-=*CF�C*1/=6B

�( BF= $F-/ ==B1$B�/B��C*1/)1<* /C �B.�/F�-�1/C�*/*/’B3<��C*��-B�( �,31*/C=B(�=B� /B3<1G �C(<1F’(B���B I3 <* /� BF=*/’BC( B�( �,-*=C=B1$BC( ����B4�1<,B�.3<1G . /CB*/B�.�--B�/C <3<*= =5B�/�B�� �B4�1<,B�.3<1G . /CB*/B *’(�1F<(11�� G -13. /C5B3<1’<�.. =�B�/�BC(<1F’(B$ ����,$<1.BC( BC<*3�<C*C B���B�1/=C*CF /C=�B3<1$ ==*1/�-�1�* =�B1��F3�C*1/�-B=�$ CJB�/�B( �-C(B3<��C*C*1/ <=�/�BH1<,3-�� B <’1/1.*=C=BF=*/’B � ��� � � � � � � � � � � � � � �B3F�-*=( �B�JBC( B���B*/B�1--��1<�C*1/H*C(BC( B�/C </�C*1/�-B�<’1/1.*�=B�==1�*�C*1/B*/200@B�/�B< G*= �B*/BEL2L6B�( B3< = /CB.�/F�-B*=� G -13 �B�-1/’BC( B=�. B-*/ =6B

�( < B�< BC(< B.�*/BH�J=B1$BF=*/’BC(*=B.�/F�-�

" �33-J*/’B= - �C �B�( �,31*/C=B*/BC( B.�/F�-BC1C( BH1<,3-�� B�JB. �/=B1$B-1��--JB���3C ��(�/�JB�( �,-*=C=>

" .�,*/’B< ��J)C1)F= B*/$1<.�C*1/B=( C=>B�/�

" 1<’�/*K*/’BC<�*/*/’BH1<,=(13=B$1<B3-�//*/’B�/�*.3- . /C*/’B*.. �*�C BH1<,3-�� B�(�/’ =6

mo Ann- 4j–.pc-caqc•.afcahnl4jqp.ql.qfcsl1hn-Uac

�/B�33-J*/’BC( B�( �,31*/C=BC1B�B3�<C*�F-�<BH1<,3-�� �B*C*=B��G*=��- BC1B= - �CB�B� <C�*/B/F.� <B1$B�( �,31*/C*C .=B�1/=*� < �B*.31<C�/CBC1BC(�CBH1<,3-�� 6B�=F�--J��<1F/�BEL#DLB*C .=B�< B=F*C �B$1<B*/*C*�-B�33-*��C*1/B1$C( B.�/F�-6B�13* =B1$BC( B3�’ =B�1<< =31/�*/’BC1BC( = - �C �B�( �,31*/CB*C .=B.�JB� B�*=C<*�FC �B$1<BF= B*/B*/C<1�F�C1<JB= ==*1/=B1/B1��F3�C*1/�-B=�$ CJB�/�( �-C(�BH1<,3-�� B*/C <G /C*1/=B1<BH1<,)< -�C �B<*=,.�/�’ . /C6B

��= �B1/BC( B= - �C �B*C .=�B�B=(1<CB�( �,-*=CB.�J� B�1.3*- �6B�F�(B�B�( �,-*=CB=(1F-�B$1�F=B1/B31C /C*�-��C*1/=B$1<B*.3<1G . /CB�/�BH*--B� B.1< B $$ �C*G BH( /*CB*=BF= �BC1’ C( <BH*C(BC( B�13* =B1$BC( B= - �C �B3�’ =1$BC( B.�/F�-6B�CB*=B��G*=��- BC1B� G -13B�B-1��--JB���3C ��( �,-*=C�B�JB���*/’B= G <�-B*C .=B=F*C��- B$1<B-1��-*.3<1G . /CB��C*1/=6B

�/B�33-J*/’BC( = B= - �C �B�( �,31*/C=B1<BF=*/’C( .B$1<BC<�*/*/’B3F<31= =�B*CB*=BF= $F-BC1B1<’�/*K H1<,=*C BH�-,)C(<1F’(=6B�( B=(1<CB�( �,-*=CB��/B’< �C-J( -3BC( = BH�-,)C(<1F’(=�B�=B*CB( -3=B3�<C*�*3�/C=B-11,�$< =(B�CBC( BH1<,3-�� =BG*=*C �B�/�B$*/�B3<��C*��-B�< �=$1<B*.3<1G . /C6B�1B/1CB$1<’ CBC1B�=,B3 13- BC1B$*/� I*=C*/’B’11�B31*/C=B�-=1�B�=BC( = B�< B( -3$F-B*/=F�= 7F /CB�*=�F==*1/=6

�( B< =F-C=B1$BC( BH1<,3-�� BG*=*C=B=(1F-�B� �*=�F== �B*/B=.�--B’<1F3=B�/�BC( /B I�.*/ �B*/B�*=�F==*1/=B*/G1-G*/’B�--B3�<C*�*3�/C=B1<B’<1F3< 3< = /C�C*G =6B�( B’<1F3BH1<,B1$B3 13- BF=*/’BC( = - �C �B�( �,31*/CB*C .=B*=B == /C*�-B$1<B*� /C*$J*/’-1��--JB3<��C*���- B*.3<1G . /C=6

�CB*=B*.31<C�/CBC1B-11,B�CB.F-C*3- B�=3 �C=B1$BC( H1<,3-�� B�1/�*C*1/=6B�CB*=BC( < $1< B��G*=��- BC1= - �CB�CB- �=CB�B$ HB*C .=B$<1.B= G <�-B�(�3C <=B*/BC(

Page 11: Stress prevention at work checkpoints

.�/F�-6B�( = B��/B�1G <B- �� <=(*3B*==F =�B+1�� .�/�=�B+1�B�1/C<1-�B=1�*�-B=F331<C�B3(J=*��- /G*<1/. /C�BH1<,*/’)C*. B�<<�/’ . /C=B�/�BH1<,#-*$ B��-�/� �B�/�B�1..F/*��C*1/B.�CC <=6B� 3 /�*/’1/B-1��-B�*<�F.=C�/� =�B*C .=B$<1.B1C( <B= �C*1/=B.�J�-=1B� B��� �6

”o NUh4j–.1cU• 5ql5’pc.4jdl1iUq4lj.pfccqp

�1<B3< 3�<�C*1/B1$B*/$1<.�C*1/B=( C=�B�B-*.*C �B/F.� <1$B�( �,31*/C=B��/B� B3<1�F� �B�JB.�,*/’BF= B1$BC(*=B.�/F�-6B�( B=*.3- �BF/*$1<.B=C<F�CF< B1$B ��(�( �,31*/CB*=B� / $*�*�-B$1<BC(*=B3F<31= 6B�CBH*--B� BF= $F-BC1B< G*= BC( B3�’ =B1$BC( B�( �,31*/C=B�JB���*/’< .�<,=B�/�B.�C <*�-=B< $- �C*/’B-1��-B�1/�*C*1/=6B�(*=��/B� B�1/ B< -�C*G -JB �=*-J�B�=BC( B .3(�=*=B1$BC( .�/F�-B*=B1/B=*.3- B�/�B3<��C*��-B*.3<1G . /CB13C*1/=6�1<B I�.3- �B(�/�JB�<1�(F< =B.�JB� B�< �C �BF=*/’’11�B I�.3- =B��(* G �B-1��--JB*/B-*/ BH*C(BC( = 3<��C*��-B13C*1/=6B

“o O1–Uj4t4j–.q1U4j4j–.sl1hpflnp.dl14iic•4Uqc.sl1hn-Uac.afUj–cp

�B3<��C*��-BH�JB1$BF=*/’BC( B.�/F�-B*/BC<�*/*/’B$1<*.3- . /C�C*1/B1$BH1<,3-�� B*.3<1G . /C=B� =*’/ �C1B3< G /CB=C< ==B*=BC1B1<’�/*K B=(1<CBC<�*/*/’BH1<,)=(13=B$1<B-1��-B3 13- B*/B�33-J*/’B3<��C*��-B. �=F< =6B

�I3 <* /� B*/B����BC<�*/*/’B��C*G*C* =B�/�B=*.*-�<3�<C*�*3�C1<JB3<1’<�.. =B(�=B� .1/=C<�C �BC( $$ �C*G / ==B1$BC<�*/*/’BH1<,=(13=BH(*�(B-�=CB2#&��J=B�/�BF= B�B’11��B3<��C*���- B�33<1��(B��= �B1/-1��-B3<��C*� 6B�(*=B.�/F�-B��/B� BF= �B�=B’F*��/� .�C <*�-B*/B=(1<CBC<�*/*/’BH1<,=(13=B1/B=C< ==3< G /C*1/B�CBH1<,6�F�(BC<�*/*/’BH1<,=(13=B��/B� �1.�*/ �BH*C(BC( BF= B1$B-1��--JB���3C �B�( �,-*=C=�/�B*/$1<.�C*1/B=( C=�B�=B� =�<*� �B��1G 6B

�<�*/*/’B.�JB� B$��*-*C�C �BH*C(B=1. B3<��C*��-(*/C=B$1<B*.3- . /C*/’B*.3<1G . /C=�B�JBF=*/’B��( �,-*=CB��= �B1/BC(*=B.�/F�-B�/�B�==1�*�C �*/$1<.�C*1/B=( C=6B�CB*=BF= $F-BC1B, 3B*/B.*/�BC(�C3<��C*��-BH1<,3-�� B*.3<1G . /C=B��/B� B��(* G �B�J�33-J*/’BC( B��C*1/)1<* /C �B3<*/�*3- =B3<1.1C �B*/C(*=B.�/F�-6B

Fc1c.U1c.plic.fc-nd’-.p’––cpq4ljpb

mo �<JBC1BF= B�/B9��C*1/B�( �,-*=C:B$1<BC�,*/’B�B$< =(-11,B�CBH1<,3-�� B�1/�*C*1/=6B�B�( �,-*=C�1.3<*=*/’B= - �C �B�( �,31*/CB*C .=B*/BC( *<

��C*1/B$1<.B��/B( -3B3 13- B I�.*/ B I*=C*/’H1<,3-�� B�1/�*C*1/=B*/B�B=J=C .�C*�BH�J6B

”o �CB*=B(*’(-JB< �1.. /� �BC1B- �</B$<1.B’11� I�.3- =B1$B*.3<1G . /C=B��(* G �B*/B-1��-H1<,3-�� =B�/�BC1B� G -13B*� �=B$1<B*.3<1G . /C*/B���1<��/� BH*C(BC( B-1��-B=*CF�C*1/6B�1��- I�.3- =B� .1/=C<�C B�1C(BC( B� / $*C=B’�*/ ��/�BC( *<B$ �=*�*-*CJ6B�F�(B I�.3- =B��/B /�1F<�’ -1��-B3 13- BC1BC�, B*.. �*�C B��C*1/=6B�F<C( <�-11,*/’B�CB��(* G . /C=B<�C( <BC(�/B31*/C*/’B1FCH �,/ == =B�-H�J=B( -3=B3<1.1C B31=*C*G B�/��1/=C<F�C*G BC(*/,*/’�BH(*�(B- ��=BC1B< �-*.3<1G . /C=6

“o �<1F3B�*=�F==*1/B*=B�-H�J=BF= $F-6B�CB( -3=B3 13- I�(�/’ B*� �=B��1FCB(1HBC1B3<*1<*C*K B��C*1/=$<1.B�*$$ < /CB3 <=3 �C*G =�B�/�BC1B��-�/� �1/=*� <�C*1/=6B

—o �CB*=B == /C*�-�B�/�B�-H�J=BF= $F-�BC1B3<1.1C B�1C(=(1<C)B�/�B-1/’)C <.B3-�/=B$1<B*.3<1G . /C6B�� �=C(�CB��/B. CB*.. �*�C B-1��-B/ �=B=(1F-�B$*<=C� B3FCB*/C1B3<��C*� B1/B�B=(1<C)C <.B��=*=6B�/� =.�--B�FCB $$ �C*G B*.3<1G . /C=B�< B��(* G ��3 13- B� �1. B�1/$*� /CB��1FCBC�,*/’BC( B/ IC=C 3=�BH(*�(B.�JB/ �B.1< BC*. B�/�B< =1F<� =6

�/B*.31<C�/CB$1--1H)F3B��C*G*CJB*=BC1B-*/,BC( B31=*C*G < =F-C=B’�*/ �BH*C(B I*=C*/’B1��F3�C*1/�-B=�$ CJB�/�( �-C(B��C*G*C* =6B�CB*=B*.31<C�/CBC1B-*/,B-1��--JB��(* G �31=*C*G B I3 <* /� =BH*C(B3<131=�-=B�/�B3-�/=B$1<*.3<1G . /C6B�(*=B*=B� =CB�1/ B�JBH1<,*/’BC1’ C( <B1/�*$$ < /CB�=3 �C=B1$BC( B�( �,31*/C=B*/BC(*=B.�/F�-6B�1< I�.3- �B*/B�B’<1F3B�1/C IC�B�*=�F==B�/�B�’< B1/C(< B’11�B��(* G . /C=B*/BC( BH1<,3-�� B�/�BC(< 31*/C=BC1B� B*.3<1G ��BC( /B�*=�F==B3<*1<*CJB��C*1/=B$1< ��(�BC1B� BF/� <C�, /B+1*/C-J6

;

Sq1cpp.n1crcjq4lj.Uq.sl1h.afcahnl4jqp

Page 12: Stress prevention at work checkpoints

Fls.ql.’pc.qfc.afcah-4pq�( < B�< B%LB�( �,31*/C=B*/BC(*=B.�/F�-6B�1FB.�JB *C( <F= B�--BC( B*C .=B1<B�< �C BJ1F<B1H/B-*=CB�1/C�*/*/’B1/-JC(1= B*C .=B< - G�/CBC1BC( BH1<,3-�� 6B�=F�--J�B�B�( �,-*=C1$B��1FCBEL#DLB*C .=B*=B=F*C��- 6

mo Ljls4j–.qfc.sl1hn-Uac�1-- �CB*/$1<.�C*1/B��1FCBC( B.�*/B3<1�F�C=B1<B= <G*� =3<1G*� ��BH1<,B. C(1�=�BC( B/F.� <B1$BH1<, <=B4.�- �/�B$ .�- 5�BC( B(1F<=B1$BH1<,B4*/�-F�*/’B�< �,=B�/�1G <C*. 5B�/�B1C( <B-��1F<B*==F =BJ1FB� .B*.31<C�/C6� 3 /�*/’B1/BC( B-1��-B=*CF�C*1/�B���*C*1/�-B*/$1<.�C*1/=3 �*$*�BC1BC( BH1<,B�< �B.�JB� B��� �B�JBF=*/’BC( =3�� B3<1G*� �B*/BC( B�33 /�*IB�CBC( B /�B1$BC( B�( �,-*=C6

”o Ccd4j4j–.qfc.sl1h.U1cU.ql.Wc.afcahc•� $*/ BC( BH1<,B�< �BC1B� B�( �, �B*/B�1/=F-C�C*1/BH*C(BC( .�/�’ <�BC( B< 3< = /C�C*G =B1$BC( BC<�� BF/*1/B�/�B1C( <, JB3 <=1/=6B�/BC( B��= B1$B�B=.�--B /C <3<*= �BC( BH(1- H1<,B�< �B��/B� B�( �, �6B�/BC( B��= B1$B�B-�<’ B /C <B)3<*= �B= - �C �BH1<,B�< �=B��/B� B= 3�<�C -JB�( �, �6

“o Gj4q4U-.sU-h5qf1l’–f.l1.•4pa’pp4lj� ��BC(<1F’(BC( B�( �,-*=CB�/�B=3 /�B=1. BC*. H�-,*/’BC(<1F’(BC( BH1<,B�< �B1<B�*=�F==*/’B=C< ==B�CH1<,B� $1< B=C�<C*/’BC1BF= BC( B�( �,-*=C6

—o T14q4j–. l’1.afcah.1cp’-qp� ��B ��(B*C .B��< $F--J6B��<,B �B1<B���BF/� <B9�1J1FB3<131= B��C*1/8:" �$BC( B. �=F< B(�=B�-< ��JB� /BC�, /B3<13 <-JB1<B*C

*=B/1CB/ � ��B.�<,B �6" �$BJ1FBC(*/,BC( B. �=F< BH1F-�B� BH1<C(H(*- �B.�<,B���6" �= BC( B=3�� BF/� <B9� .�<,=:BC1BH<*C BJ1F<

=F’’ =C*1/B1<B/1C B*C=B-1��C*1/6

eo Sc-caq4j–.n14l14q4cp�.1/’BC( B*C .=BJ1FB(�G B.�<, �B����B�(11= B�B$ HH(*�(B= .B-*, -JBC1B1$$ <BC( B.1=CB*.31<C�/CB� / $*C=6��<,BC( = B�=B��������6

)o E1l’n.•4pa’pp4lj.UWl’q.qfc.afcah.1cp’-qp�*=�F==BC( B�( �,B< =F-C=BH*C(B1C( <=BH(1B(�G BC�, /3�<CB*/BC( BH�-,)C(<1F’(B1<B�*=�F==*1/6B�’< B1/B I*=C*/’’11�B31*/C=B�/�B1/BC( B. �=F< =BC1B� BC�, /B1/BC( ��=*=B1$B�33-J*/’BC( B�( �,-*=C6B�1..F/*��C BH*C(BC( .�/�’ <B�/�BH1<, <=B��1FCBC( B3<131= �B. �=F< =B�/�$1--1HBF3B1/BC( B*.3- . /C�C*1/B1$BC( = B. �=F< =6

Bfcah-4pq.McU•c1pf4n.Uj•.g’pq4ac.Uq.sl1h26 � G -13B�/�B�1..F/*��C BC( BH1<,3-�� B31-*�JB�/�

=C<�C ’* =B$1<B=C< ==B3< G /C*1/B�CBH1<,6

�1BJ1FB3<131= B��C*1/8��� � ��� ��� ��� ��������

� .�<,=B

E6 �=C��-*=(B3<1� �F< =BC1B3<1(*�*CB�*=�<*.*/�C*1/B�/�C< �CBH1<, <=B$�*<-J6

�1BJ1FB3<131= B��C*1/8��� � ��� ��� ��� ��������

� .�<,=B

D6 �/�1F<�’ B*/$1<.�-B�1..F/*��C*1/B� CH /B.�/�’ <=�/�BH1<, <=�B�/�B�.1/’BH1<, <=6

�1BJ1FB3<131= B��C*1/8��� � ��� ��� ��� ��������

� .�<,=B

&6 3B .3-1J B*==F =B3<*G�C B�/�B�1/$*� /C*�-6

�1BJ1FB3<131= B��C*1/8��� � ��� ��� ��� ��������

� .�<,=B

%6 ���< ==BH1<,3-�� B3<1�- .=B*.. �*�C -JBH( /BC( J1��F<6

�1BJ1FB3<131= B��C*1/8��� � ��� ��� ��� ��������

� .�<,=B

���������������������������������������� �

Sq1cpp.n1crcjq4lj.Uq.sl1h.afcah-4pq

;4

Page 13: Stress prevention at work checkpoints

;44

Sq1cpp.n1crcjq4lj.Uq.sl1h.afcahnl4jqp

IlW.•ciUj•p@6 ��+F=CBC( BC1C�-BH1<,-1��BC�,*/’B*/C1B���1F/CBC(

/F.� <B�/�B��3��*CJB1$BH1<, <=6

�1BJ1FB3<131= B��C*1/8��� � ��� ��� ��� ��������

� .�<,=B

?6 � �<<�/’ BH1<,B�==*’/. /C=BC1B3< G /CB I� ==*G � .�/�=B1/BH1<, <=6

�1BJ1FB3<131= B��C*1/8��� � ��� ��� ��� ��������

� .�<,=B

!6 �-�/BC( BH1<,B��< $F--JB�/�B�’< B1/B��(* G��- � ��-*/ =B1<BH1<,B3�� 6

�1BJ1FB3<131= B��C*1/8��� � ��� ��� ��� ��������

� .�<,=B

06 �/=F< BC(�CBC�=,=B�/�B< =31/=*�*-*C* =B�< B�- �<-J� $*/ �6

�1BJ1FB3<131= B��C*1/8��� � ��� ��� ��� ��������

� .�<,=B

2L6 �<1G*� B�-C </�C*G BC�=,=BC1B.�*/C�*/B�CC /C*G / ==B�CBH1<,6B

�1BJ1FB3<131= B��C*1/8��� � ��� ��� ��� ��������

� .�<,=B

������������������������

IlW.aljq1l-226 �/’�’ BH1<, <=B*/B� �*=*1/).�,*/’B��1FCBC( *<BH1<,

1<’�/*K�C*1/6

�1BJ1FB3<131= B��C*1/8��� � ��� ��� ��� ��������

� .�<,=B

2E6 �.3<1G BH1<, <=;B-�C*CF� B�/�B�1/C<1-B1G <BC( BH�JBC( J�1BC( *<BH1<,6

�1BJ1FB3<131= B��C*1/8��� � ��� ��� ��� ��������

� .�<,=B

2D6 �<’�/*K BH1<,B*/B=F�(B�BH�JBC(�CB/ HB�1.3 C /�* =�=,*--=B�/�B,/1H- �’ B�< B� G -13 �6

�1BJ1FB3<131= B��C*1/8��� � ��� ��� ��� ��������

� .�<,=B

2&6 �/�1F<�’ BC( B3�<C*�*3�C*1/B1$BH1<, <=B*/B*.3<1G*/’H1<,*/’B�1/�*C*1/=B�/�B3<1�F�C*G*CJ6

�1BJ1FB3<131= B��C*1/8��� � ��� ��� ��� ��������

� .�<,=B

2%6 �<’�/*K B< ’F-�<B. C*/’=BC1B�*=�F==BH1<,3-�� 3<1�- .=B�/�B=1-FC*1/=6

�1BJ1FB3<131= B��C*1/8��� � ��� ��� ��� ��������

� .�<,=B

������������������������

Page 14: Stress prevention at work checkpoints

Sla4U-.p’nnl1q2@6 �=C��-*=(B�-1= B.�/�’ <#H1<, <B< -�C*1/=B=1BC(�C

H1<, <=B�/�B.�/�’ <=B��/B’ CB=F331<CB$<1.B ��(1C( <6

�1BJ1FB3<131= B��C*1/8

��� � ��� ��� ��� ��������

� .�<,=B

2?6 �<1.1C B.FCF�-B( -3B�/�B=(�<*/’B1$B,/1H- �’ B�/� I3 <* /� B�.1/’BH1<, <=6

�1BJ1FB3<131= B��C*1/8

��� � ��� ��� ��� ��������

� .�<,=B

2!6 �� /C*$JB�/�BFC*-*K B IC </�-B=1F<� =B$1<B3<1G*�*/’ .3-1J B�==*=C�/� 6

�1BJ1FB3<131= B��C*1/8

��� � ��� ��� ��� ��������

� .�<,=B

206 �<’�/*K B=1�*�-B��C*G*C* =B�F<*/’B1<B�$C <BH1<,B(1F<=6

�1BJ1FB3<131= B��C*1/8

��� � ��� ��� ��� ��������

� .�<,=B

EL6 �<1G*� B( -3B�/�B=F331<CBC1BH1<, <=BH( /B/ � �6

�1BJ1FB3<131= B��C*1/8

��� � ��� ��� ��� ��������

� .�<,=B

���������������������������

Pf p4aU-.cjr41ljicjqE26 �=C��-*=(B�- �<B3<1� �F< =B$1<B<*=,B�== ==. /CB�/�

�1/C<1-B��= �B1/B I*=C*/’B1��F3�C*1/�-B=�$ CJB�/�B( �-C(.�/�’ . /CB=J=C .=6

�1BJ1FB3<131= B��C*1/8��� � ��� ��� ��� ��������

� .�<,=B

EE6 �<1G*� B�B�1.$1<C��- BH1<,*/’B /G*<1/. /CBC(�CB*=�1/�F�*G BC1B3(J=*��-B�/�B. /C�-B( �-C(6

�1BJ1FB3<131= B��C*1/8��� � ��� ��� ��� ��������

� .�<,=B

ED6 �-*.*/�C B1<B< �F� B=�$ CJB�/�B( �-C(B(�K�<�=B�CBC( *<=1F<� 6

�1BJ1FB3<131= B��C*1/8��� � ��� ��� ��� ��������

� .�<,=B

E&6 �<1G*� B�- �/B< =CB$��*-*C* =6

�1BJ1FB3<131= B��C*1/8��� � ��� ��� ��� ��������

� .�<,=B

E%6 �=C��-*=(B . <’ /�JB3-�/=BC1B$��*-*C�C B . <’ /�J13 <�C*1/=B�/�B<�3*�B G��F�C*1/6

�1BJ1FB3<131= B��C*1/8��� � ��� ��� ��� ��������

� .�<,=B

��������������������������������

Sq1cpp.n1crcjq4lj.Uq.sl1h.afcah-4pq

;444

Page 15: Stress prevention at work checkpoints

;4r

Sq1cpp.n1crcjq4lj.Uq.sl1h.afcahnl4jqp

Tl1h,-4dc.WU-Ujac.Uj•.sl1h4j–.q4icE@6 �/G1-G BH1<, <=B*/BC( B� =*’/B1$BH1<,*/’B(1F<=6

�1BJ1FB3<131= B��C*1/8��� � ��� ��� ��� ��������

� .�<,=B

E?6 �-�/BH1<,B=�( �F- =BC1B���1..1��C BC( B/ �=B1$BC( /C <3<*= B�/�BC( B=3 �*�-B/ �=B1$BH1<, <=6

�1BJ1FB3<131= B��C*1/8��� � ��� ��� ��� ��������

� .�<,=B

E!6 �=C��-*=(B. �=F< =B�/�B-*.*C=BC1B�G1*�B I� ==*G -JB-1/’H1<,*/’B(1F<=6

�1BJ1FB3<131= B��C*1/8��� � ��� ��� ��� ��������

� .�<,=B

E06 �3C*.*K BH1<,*/’)C*. B�<<�/’ . /C=BC1B�--1HBH1<, <=C1B$F-$*-BC( *<B$�.*-JB< =31/=*�*-*C* =6

�1BJ1FB3<131= B��C*1/8��� � ��� ��� ��� ��������

� .�<,=B

DL6 ��+F=CBC( B- /’C(B�/�B$< 7F /�JB1$B�< �,=B�/�B< =CC*. B���1<�*/’BC1BH1<,-1��6

�1BJ1FB3<131= B��C*1/8��� � ��� ��� ��� ��������

� .�<,=B

��������������� ��������������������� ��������

Rcal–j4q4lj.Uq.sl1hD26 �3 /-JB3<�*= B’11�BH1<,B�JBH1<, <=B�/�BC �.=6

�1BJ1FB3<131= B��C*1/8

��� � ��� ��� ��� ��������

� .�<,=B

DE6 �.3- . /CB�B=J=C .B�JBH(*�(BH1<, <=B,/1HBC( �1/= 7F /� =B1$BC( *<BH1<,6

�1BJ1FB3<131= B��C*1/8

��� � ��� ��� ��� ��������

� .�<,=B

DD6 �.3- . /CB�B=J=C .B*/BH(*�(BH1<, <=B�< B��- BC1 I3< ==BC( *<B$ -*/’=B�/�B13*/*1/=6

�1BJ1FB3<131= B��C*1/8

��� � ��� ��� ��� ��������

� .�<,=B

D&6 �< �CBH1. /B�/�B. /B 7F�--J6

�1BJ1FB3<131= B��C*1/8

��� � ��� ��� ��� ��������

� .�<,=B

D%6 �<1G*� B’11�B��< <B3<1=3 �C=6B

�1BJ1FB3<131= B��C*1/8

��� � ��� ��� ��� ��������

� .�<,=B

����������������������������� �

Page 16: Stress prevention at work checkpoints

;r

Sq1cpp.n1crcjq4lj.Uq.sl1h.afcah-4pq

P1lqcaq4lj.d1li.lddcjp4rc.WcfUr4l’1D@6 �=C��-*=(B�/�B*.3- . /CB�/B1<’�/*K�C*1/�-B$<�. H1<,

�/�B=C<�C ’* =B*/BH(*�(B1$$ /=*G B� (�G*1F<B*=3< G /C �B1<B� �-CBH*C(B3<1.3C-JB�/�B�� 7F�C -J6

�1BJ1FB3<131= B��C*1/8��� � ��� ��� ��� ��������

� .�<,=B

D?6 �<’�/*K BC<�*/*/’B*/�B�/�B<�*= B�H�< / ==B1$�< =3 �C��- B� (�G*1F<6B

�1BJ1FB3<131= B��C*1/8��� � ��� ��� ��� ��������

� .�<,=B

D!6 �=C��-*=(B3<1� �F< =B�/�B��C*1/B.1� -=BC1B� �-BH*C(G*1- /� �B��F= B�/�B(�<�==. /CB�CBH1<,6

�1BJ1FB3<131= B��C*1/8��� � ��� ��� ��� ��������

� .�<,=B

D06 �<1G*� B<�3*�B�/�B�F-CF<�--JB= /=*C*G B*/C <G /C*1/=BC1( -3BC(1= B*/G1-G �B*/B1$$ /=*G B� (�G*1F<6

�1BJ1FB3<131= B��C*1/8��� � ��� ��� ��� ��������

� .�<,=B

&L6 �<’�/*K BH1<,*/’B�< �=BC1B3<1C �CBH1<, <=B�’�*/=CG*1- /� B$<1.B�-* /C=B�/�B1FC=*� <=6

�1BJ1FB3<131= B��C*1/8��� � ��� ��� ��� ��������

� .�<,=B

�����������������������������������������������

IlW.pca’14q &26 �-�/BH1<,B*/B=F�(B�BH�JB�=BC1B /(�/� BC( B31==*�*-*CJB1$

=C��- B .3-1J. /C6

�1BJ1FB3<131= B��C*1/8

��� � ��� ��� ��� ��������

� .�<,=B

&E6 �<1G*� B�BH<*CC /B+1�B�1/C<��CBH*C(B�- �<B=C�C . /C=�1/� </*/’B .3-1J. /CB�1/�*C*1/=B�/�B$�*<BH�’ =6

�1BJ1FB3<131= B��C*1/8

��� � ��� ��� ��� ��������

� .�<,=B

&D6 �/=F< BC(�CBH�’ =B�< B3�*�B< ’F-�<-JB�/�B� / $*C=B�< 3<1G*� �B���1<�*/’BC1BC( B< - G�/CB�1/C<��C6

�1BJ1FB3<131= B��C*1/8

��� � ��� ��� ��� ��������

� .�<,=B

&&6 �/=F< B+1�B= �F<*CJB$1<BH1<, <=BC�,*/’B3�< /C�-B- �G 6

�1BJ1FB3<131= B��C*1/8

��� � ��� ��� ��� ��������

� .�<,=B

&%6 �/(�/� B+1�B= �F<*CJB�/�B3<1C �CBH1<, <=B�/�BC( *<< 3< = /C�C*G =B$<1.BF/$�*<B�*=.*==�-6

�1BJ1FB3<131= B��C*1/8

��� � ��� ��� ��� ��������

� .�<,=B

�������������������������

Page 17: Stress prevention at work checkpoints

;r4

Sq1cpp.n1crcjq4lj.Uq.sl1h.afcahnl4jqp

Gjdl1iUq4lj.Uj•.alii’j4aUq4lj&@6 ��, B*CB�B<F- B$1<B.�/�’ <=BC1B’1BC1BC( BH1<,3-�� B�/�

C�-,BH*C(BC( BH1<, <=6

�1BJ1FB3<131= B��C*1/8

��� � ��� ��� ��� ��������

� .�<,=B

&?6 �/=F< BC(�CB=F3 <G*=1<=B�1..F/*��C B �=*-JB�/�$< 7F /C-JBH*C(BH1<, <=B�1/� </*/’B�/JB3<1�- .=6

�1BJ1FB3<131= B��C*1/8

��� � ��� ��� ��� ��������

� .�<,=B

&!6 �/$1<.BH1<, <=B< ’F-�<-JB��1FCB*.31<C�/CB� �*=*1/=�F=*/’B�� 7F�C B. �/=6

�1BJ1FB3<131= B��C*1/8

��� � ��� ��� ��� ��������

� .�<,=B

&06 �/$1<.BC13B.�/�’ . /CB1$BC( B13*/*1/=B1$BC( BH1<, <=6

��� � ��� ��� ��� ��������

� .�<,=B

%L6 �*G BH1<, <=B*/$1<.�C*1/B��1FCB$FCF< B3-�/=B�/��(�/’ =6

�1BJ1FB3<131= B��C*1/8

��� � ��� ��� ��� ��������

� .�<,=B

������������������������������������������

Anncj•4;b.A••4q4ljU-.afcahnl4jqp%26

�1BJ1FB3<131= B��C*1/8

��� � ��� ��� ��� ��������

� .�<,=B

%E6

�1BJ1FB3<131= B��C*1/8

��� � ��� ��� ��� ��������

� .�<,=B

%D6

�1BJ1FB3<131= B��C*1/8

��� � ��� ��� ��� ��������

� .�<,=B

%&6

�1BJ1FB3<131= B��C*1/8

��� � ��� ��� ��� ��������

� .�<,=B

%%6

�1BJ1FB3<131= B��C*1/8

��� � ��� ��� ��� ��������

� .�<,=B

�������������������������� �������

Page 18: Stress prevention at work checkpoints

����,-� )0�%�0!4-1 ��0�106’,"0

�����./� (1�%�1!5/2 ��1�217&."1�.�1 $(&.2�%2(.�.�,5 / 2�/1�&.1���.�// %�1/2.�//1(.�6�%2 &%1�217&."+1�21 /1��%�.�##91 $(&.2�%212&12�"�1(.�6�%2 6�$��/5.�/1��/��1&%1�1�#��.1(&# �91�%�1/2.�2�� �/1�&.�%/5. %�1����%217&."1�%�1 $(.&6 %�17&." %�1�&%� 2 &%/�%�17&."1&.��% :�2 &%+1�21 /1�//�%2 �#12&1�/2��# /��&%�.�2�1(.&���5.�/12&1���#17 2�1/2.�//�.�#�2�� %2�.6�%2 &%/1�%�1�.��2�1�17&."(#���1�# $�2�1�&.1/&#6 %�7&."(#���1(.&�#�$/1(.&$(2#9+1�����./� (1�%�1!& %2���&.21�91$�%���./1�%�17&."�./1�.�1�&2�1 %� /(�%/��#�+ ��1�&##&7 %�1�.�1�����2 6�1$��%/1&�17&."(#���1��2 &%�

� �&$$5% ��2 %�12��1(&# �91�%�1/2.�2�� �/1�&.1����%27&."0

� �/2��# /� %�1(.&���5.�/12&1(.&� � 21� /�. $ %�2 &%0

� �%�&5.�� %�1 %�&.$�#1�&$$5% ��2 &%1�$&%�$�%���./1�%�17&."�./0

� (.&2��2 %�1(. 6��901�%�1

� ���.�// %�17&."(#���1(.&�#�$/1(.&$(2#9+

� 2�1�&$$ 22��1#����./� (1�%�1!5/2 ���1�17&."(#����5#25.�1��%1��1��6�#&(��1 %17� ��17&."(#���1/2.�//(.�6�%2 &%1��%1��1���.�//��1 %1�1(&/ 2 6�1$�%%�.+

Page 19: Stress prevention at work checkpoints

����� ����0(��6�#&(1�%�1�&$$5% ��2�12��17&."(#���1(&# �91�%�/2.�2�� �/1�&.1/2.�//1(.�6�%2 &%1�217&."+

���� �2.�//1�217&."1 /1�#&/�#91.�#�2��12&17&." %�1�&%� 2 &%/

�%�12��17�917&."1 /1&.��% :��+1�2.�//1(.�6�%2 &%1 %2��17&."(#���1/�&5#�12��.��&.�1��1��/��1&%1�#��.(&# �91�%�1/2.�2�� �/1�&.1�%/5. %�1����%217&."+1�2/�&5#�1��1$���1�#��.12&1�##17&."�./1�%�1/5(�.6 /&./2��21!& %21���&.21 /1%�����1�&.1�&%2 %5&5/1 $(.&6�$�%2&�17&." %�1�&%� 2 &%/1�%�17&."1&.��% :�2 &%+1�#&/��&&(�.�2 &%1&�1$�%���$�%21�%�17&."�./1 /1.�,5 .���/1�1/2�.2 %�1(& %2+

� �2.�//1(.�6�%2 &%1/�&5#�1��1(�.21&�12��17&."(#���&��5(�2 &%�#1/���291�%�1���#2�1$�%���$�%2/9/2�$/+1�#�%% %�1�%�1 $(#�$�%2�2 &%1&�1(.�6�%2 6�$��/5.�/1/�&5#�1��1��/��1&%12��1�//�//$�%21&�. /"/1�217&."1�%�12��1/�22 %�1&�1(. &. 2 �/1�&.(.��2 ��#1 $(.&6�$�%2/+1

� �1(�.2 � (�2&.91�((.&����1��2 6�#91 %6&#6 %�$�%���./�1/5(�.6 /&./1�%�17&."�./1�%�12�� .&.��% :�2 &%/�1 /1"%&7%12&1��1$&/21�����2 6�1 %.��5� %�1/2.�//1�217&."+1�2.�//1�217&."1.�#�2�/12&$5#2 (#�1���2&./1 %�#5� %�1(/9��&/&� �#1���2&./�17&."/����5#�/�17&."1$�2�&�/�17&."1�%6 .&%$�%21�%�7&."�# ��1��#�%��+1 ��/�1$5#2 (#�1���2&./�1.�,5 . %�$5#2 ����2��1 %2�.6�%2 &%/�1�.�1��/21���.�//��1�91�(�.2 � (�2&.91�((.&���+1 ��1�$(��/ /1 %1/2.�//(.�6�%2 &%1�217&."1 /12�5/1(#����1&%1(�.2 � (�2&.9/2�(/12�"�%1 %1$5#2 (#�1/2.�//�.�#�2��1�/(��2/1&�17&."+

���’+ �/2��# /�1�1�#��.17&."(#���1(&# �91 %1�&##��&.�2 &%

7 2�17&."�./1�%�12�� .1&.��% :�2 &%/1�&.1��� �6 %�����%217&."1 %12��17&."(#���+1 ��1(&# �91/2�2�$�%2/�&5#�1/2�2�12��1�#��.1�&$$ 2$�%21&�1$�%���$�%22&12��1/���29�1���#2�1�%�17�##��� %�1&�17&."�./+1 � /(&# �91/2�2�$�%21/�&5#�1��1�&$$5% ��2��12&1�##7&."�./+

4+ �%2��.�2�1/2.�//1(.�6�%2 &%1 %2&17&."(#���1(&# �9�%�1��&(21!& %21/2.�2�� �/1) +�+�1��/��1&%1�(�.2 � (�2&.91�((.&���1 %6&#6 %�1$�%���./�

/5(�.6 /&./1�%�17&."�./*1&%1(.��2 ��#1$��/5.�/12& $(#�$�%212��1(&# �9+1 ��1/2.�2�� �/1/�&5#�1���/2��# /���1 %1# %�17 2�12��1. /"1$�%���$�%2��2 6 2 �/1��.. ��1&5217 2� %12��1&��5(�2 &%�#1/���29�%�1���#2�1$�%���$�%21/9/2�$/1&�12��17&."(#���+1

3+ ��/ �%�2�1"�91(�./&%/1.�/(&%/ �#�1�&.1��� # 2�2 %��%�1/5((&.2 %�12��1(�.2 � (�2&.91�((.&���12�"�%����&.� %�12&12��1�/2��# /���1/2.�2�� �/1�&.1/���29����#2�1�%�17�##��� %�1&�17&."�./1 %�#5� %�1/2.�//(.�6�%2 &%1�217&."+

�+ ��21�&%�.�2�1�&�#/1�&.1����19��.�1&.1/&$�1&2��.(.���2�.$ %��1(�. &��12&1 $(.&6�1/���29�1���#2�1�%�1/2.�//1(.�6�%2 &%+1�#�%1�%�1 $(#�$�%21���/ �#� $(.&6�$�%21��2 &%/1�&.1��� �6 %�12��/�1/�&.2�2�.$�&�#/12�.&5��1(�.2 � (�2&.91/2�(/+

�+ ��1/2.�2�� �/1/�&5#�1 %�#5��1�6�#5�2 &%1�%�1.�6 �7&�12��1��2 &%/12�"�%1�%�1�&##&7�5(1��2 6 2 �/1�&.�&%2 %5 %�1 $(.&6�$�%21��2 &%/+

���0���0������ �&##��21�8�$(#�/1&�1�&&�1(.��2 ��/1 %12�.$/1&�

/2.�//1(.�6�%2 &%1 %12��17&."(#���1&.1&2��.1/ $ #�.7&."(#���/+1� //�$ %�2�1�8�$(#�/1&�1�����2 6�$��/5.�/12��21#���12&1/2.�//1.��5�2 &%1�%�1 $(.&6��7&."(#���1�5#25.�+1

� �&$$5% ��2�1�1/5$$�.91&�1��2 &%/12�"�%1 %12�.$/&�1/���29�1���#2�1�%�1/2.�//1(.�6�%2 &%1 %12��7&."(#���12&1�##17&."�./1�%�1/5(�.6 /&./�12�.&5��$��2 %�/�1%&2 ��/�1%�7/#�22�./1�%�1��$� #/+

� � /�5//12��1�����2 6�%�//1&�1�%2 �/2.�//1$��/5.�/1�%�17�9/12&1 $(.&6�1��2 &%/�1 %1$��2 %�/1�%�$�%���$�%2�7&."�.1�&%/5#2�2 &%+

�1,�--0),�5�%1 ’%0�106’,"0����")’ %1-

3

�����0��0�������&$$5% ��2�12&1�##17&."�./1�%�1/5(�.6 /&./12��7&."(#���1(&# �91�%�1/2.�2�� �/1��/��1&%1�(�.2 � (�2&.91�((.&���12&1�%/5. %�1����%217&."1�%�1/2.�//1(.�6�%2 &%1�217&."+

Page 20: Stress prevention at work checkpoints

����,-� )0�%�0!4-1 ��0�106’,"0

2

� �4,�0(�*0�-1��# -�0�0�#��,06’,")#���0)’# �80-1�1 %�01��0�#��,0�’$$ 1$�%10’�0$�%���$�%101’),�5�%1 ’%0’�0-1,�--0�106’,"*0�� -0)’# �80-1�1�$�%10-�’4#�0��0�’$$4% ��1��01’0�##06’,"�,-*

� �4,�0(�*0��10�’%�,�1�0�’�#-0����08��,0�’,0 $),’5 %�0-���18�0���#1�0�%�0-1,�--0),�5�%1 ’%0�106’,"1�,’4��0)�,1 � )�1’,80-1�)-0 %5’#5 %�0-4)�,5 -’,-0�%�06’,"�,-*

Page 21: Stress prevention at work checkpoints

����� ����03�/2��# /�1(.&���5.�/12&1(.&� � 21� /�. $ %�2 &%1�%�12.��27&."�./1�� .#9+

���� �&/�17&." %�12&��2��.1 %12��17&."(#���1$�91��6�

� ���.�%21���"�.&5%�/1�%�1��(�� # 2 �/+1�21 / $(&.2�%212&12.��21�##17&."�./1�� .#91�%�17 2�1.�/(��2+ ��.�1/�&5#�1��1�%1&(�%17&."(#���1(&# �912��21�##7&."�./1�.�12.��2��1�,5�##91 ..�/(��2 6�1&�12�� .��%��.�1.����1.�# � &%1&.1��# ��/+1�91�# $ %�2 %�� /�. $ %�2 &%�1�1���#2�917&."(#���1�5#25.�1��%1���/2��# /���+1�5��1�1%&%�� /�. $ %�2&.9�1&(�%1(&# �97 ##1(.&6 ��1�1�&&�1��/ /1�&.1/2.�//1(.�6�%2 &%1 %12��7&."(#���+1

� � /�. $ %�2&.91$��/5.�/1�%�15%�� .12.��2$�%21�.�$�!&.1/2.�//&./1�217&."+1�&�1�// �%$�%2�1��.��.��6�#&($�%2�17&."#&��1�%�17&."1&.��% :�2 &%/�&5#�1��1�..�%���1�� .#912&1�6& �1� /�. $ %�2 &%+�,5�#1&((&.25% 2 �/1�&.1�&2�17&$�%1�%�1$�%1�.��//�%2 �#+1�&%/ /2�%2�1!& %21���&.21 /1 %� /(�%/��#�1 %��� �6 %�12� /1�&�#+1

� �#��.1�%2 �� /�. $ %�2 &%1(.&���5.�/1�%�1(.&(�.$��/5.�/1�%�1��2 &%/12&1���#17 2�1�&$(#� %2/17 ##�$�# &.�2�1&.1�6�%1�# $ %�2�1/2.�//�5#1�&%� 2 &%/1�%�(.�6�%21/2.�//1�217&."+1�21/�&5#�1��1%&2��12��21/&$�7&."(#���1�&%�# �2/1&��5.1�5�12&12��1� /�. $ %�2&.9��2 &%/1&�1��.2� %1$�%���./�1/5(�.6 /&./1&.17&."�./+�5��1(.&���5.�/1/�&5#�1��1/(�� � ��1 %12��7&."(#���1(&# �91��� %/21� /�. $ %�2 &%+

���’+ �/2��# /�17&."(#���1(.&���5.�/12&1(.&� � 2

� /�. $ %�2 &%1 %12��17&."(#���+1 ��/�1(.&���5.�//�&5#�1� $1�217&."(#���1�,5 291�%�1�� .12.��2$�%2+ ��91/�&5#�1�%/5.�12��21�� .%�//1 /1$� %2� %��1 %12���##&��2 &%1&�1!&�/�1�52 �/�1(.&$&2 &%�1��%�� 2/1�%�&2��.12�.$/1&.1�&%� 2 &%/1&�1�$(#&9$�%2+1�%(�.2 �5#�.�1�$(#&9$�%2�.�#�2��1� /2 %�2 &%/1&%12����/ /1&�1����1.����1/�8�1� /�� # 29�1%�2 &%�#1&. � %1&..�# � &%1$5/21��1(.&� � 2��+1��2 &%/1 %1�.����1&�12���,5 291(&# �91/�&5#�1��1.�(&.2��1�/1/&&%1�/12��9�.�1� /�&6�.��1�%�1/2&((��1���&.�12��91#���12&1�/�. &5/1/ 25�2 &%+1

4+ �&$$5% ��2�12&1�##1$�%���./�1/5(�.6 /&./1�%�7&."�./12��1(&# �91&�17&."(#���1�,5 291�%�12��(.&���5.�/12&1(.&� � 21�%91� /�. $ %�2&.91$��/5.�/�%�1��2 &%/+1

3+ �.&���5.�/1�&.1$� %2� % %�1(. 6��91 %12��1(.&��//1&����# %�17 2�1��/�/1&�1� /�. $ %�2&.91��2 &%1/�&5#��#/&1��1 %�&.(&.�2��+1 � /1/�&5#�1%&21��$(�.1&.��#�912��1�&..��2 &%1&�1� /�. $ %�2&.91$��/5.�/1 %12��17&."(#���+

�+ �// �%1�1/2���1$�$��.12&17�&$17&."�./1��%1.�(&.27��%12��91.��� 6�15%�,5�#1&.15%�� .12.��2$�%2+1�"�/5.�12��21����1��/�1 /1���#217 2�1(.&$(2#91�%�1�� .#9+1

�+ ��91(�.2 �5#�.1�22�%2 &%12&12��1�� .1� /2. �52 &%1&�7&."12�/"/+1�21 /1%���//�.912&1�&$$5% ��2�12�� $(&.2�%��1&�1�� .1� /2. �52 &%12&1�##1$�%���./�/5(�.6 /&./1�%�17&."�./�1�%�1�&##&71 215(1 %1��&��.�%21$�%%�.+

���0���0������ �/1(�.21&�12��17&."(#���1�5#25.��12.��21�##17&."�./

�,5�##9+1�21 /1�//�%2 �#12&1��1�&��.�%21 %17&."(#����,5 291�%�1�� .12.��2$�%21�&.1�##+

� ��1,5 �"12&1��$ 21$ /2�"�/�1�/(�� �##917��%15%�� .2.��2$�%21&.1� /�. $ %�2 &%1��6�1&��5..��1&%12��(�.21&�1$�%���$�%2+

� �5���/2 &%/1��&521�� .12.��2$�%21�%�1�&$(#� %2/��&521� /�. $ %�2 &%1�.&$17&."�./1/�&5#�1��12�"�%/�. &5/#91�%�1���#217 2�1(.&$(2#9+1 � /1��#(/��6�#&(17&."(#���1�,5 2917 2�12��1�&&(�.�2 &%1&�1�##1$�%���./1�%�17&."�./+

�1,�--0),�5�%1 ’%0�106’,"0����")’ %1-

�����0��0�������91�/2��# /� %�1�#��.1(.&���5.�/12&1(.&� � 2� /�. $ %�2 &%1&%12��1��/ /1&�1����1.����1/�8�1� /�� # 29�%�2 &%�#1&. � %1&.1.�# � &%�1�17&."(#���1�5#25.�1 %/5((&.21&�1����%217&."1��%1��1�����2 6�#91�/2��# /���+

Page 22: Stress prevention at work checkpoints

����,-� )0�%�0!4-1 ��0�106’,"0

� �4,�03�*0�’$$4% ��1�01’0�##0$�%���,-�0-4)�,5 -’,-0�%�06’,"�,-01��0)’# �80’�06’,")#���0�+4 18�%�01��0),’���4,�-01’0),’� � 10�%80� -�, $ %�1’,80��1 ’%-*

� �4,�03�*0�-- �%0�0-1���0$�$��,01’06�’$06’,"�,-0��%0,�)’,106��%01��8,��� 5�04%�+4�#0’,04%�� ,01,��1$�%1*0����0��-�0$4-10��0���#106 1�0),’$)1#8�%�0�� ,#8*

Page 23: Stress prevention at work checkpoints

����� ����02�%�&5.���1 %�&.$�#1�&$$5% ��2 &%1��27��%1$�%���./�%�17&."�./�1�%�1�$&%�17&."�./+

���� �&&(�.�2 &%1��27��%1$�%���./1�%�17&."�./1 /

(.&$&2��1�91�.�,5�%2�1 %�&.$�#1�&$$5% ��2 &%1�2�.&5��1(�./&%�#12�#"/1�%�1!& %21��2 6 2 �/�1�&.�8�$(#�+1�%�&.$�#1$��2 %�/�1(�.2 �/�1/(&.2/1�6�%2/��8�5./ &%/1�%�1&2��.1!& %21��2 6 2 �/1�.�1.�#�6�%2&���/ &%/17� ��1%&21&%#91 $(.&6�1(�./&%�#1.�#�2 &%/�%�1�&&(�.�2 &%1�521�#/&1��� # 2�2�1 %�&.$�#�&$$5% ��2 &%1&%1/2.�//1(.�6�%2 &%1�217&."+

� �%�&.$�#1�&$$5% ��2 &%1 $(.&6�/1$525�#5%��./2�%� %�12�.&5��1� /�5// &%1��&521�&$$&%7&."�# ��1 //5�/+1 � /1��#(/1��6�#&(1(�.2%�./� (/�7��2��.1��27��%1$�%���./1�%�17&."�./1&.1�$&%�7&."�./+

� � "�7 /��1!& %21(#�%% %�1�%�1�8��52 &%1&�1 %�&.$�#��2 6 2 �/1(.&$&2�/1 %2 $�2�1�&$$5% ��2 &%1�%��&$(�% &%/� (+1�& %21�8(�. �%��17 ##1$&.�1# "�#9#���12&1�����2 6�1�&&(�.�2 &%1�%�1 $(#�$�%2�2 &%1&�$��/5.�/1.�#�2��12&17&."1/2.�//+

���’+ �%�&5.���1 %�&.$�#12�#"/1��27��%1$�%���./1�%�

7&."�./+1�%���./1�%�17&."�./1/�&5#�1��1��#�12&�&$$5% ��2�1�.��#91&%1� ���.�%21&���/ &%/1�&2��5. %�1�%�1&52/ ��17&."1�&5./+1�%���./�1&%12�� .(�.2�1/�&5#�1$�"�1 21�#��.12��212��91�.�1&(�%12&� /�5// &%1�%�17&5#�1# "�12&1��6�1�&&�1.�#�2 &%/7 2�17&."�./+

4+ �%�&5.���12��1��6�#&($�%21&�1 %�&.$�#1.�#�2 &%/�$&%�17&."�./1�/17�##+1�%�&.$�#12�#"/1�%�1���2/1$�92�"�1(#���1&%1�((.&(. �2�1&���/ &%/+1�&."�./%�25.�##91��6�1�#&/�1$525�#1�&%2��2/1 %1�%�1&52/ ��7&."1�&5./�1�%�12��/�1 %�&.$�#1.�#�2 &%/1��%1����6�#&(��1�5.2��.12�.&5��1!& %21(�.2 � (�2 &%1 %6�. &5/1$��2 %�/1�%�12.� % %�1��2 6 2 �/+

3+ �.&6 ��1/5((&.21�&.12��1&.��% :�2 &%1&�1 %�&.$�#��2��. %�/1�%�1�6�%2/1 %6&#6 %�1$�%���./1�%�7&."�./1&.1�.&5(/1&�17&."�./�1/5��1�/1(�.2 �/�/(&.2/1�6�%2/�1�8�5./ &%/�1�&$(�2 2 &%/1�%�1&2��.

��2 6 2 �/+1���.�1�((.&(. �2��1/&$�1&�12��/�1$�91����#�1�5. %�17&."1�&5./+

�+ � //�$ %�2�1 %�&.$�2 &%1��&521 %�&.$�#1��2��. %�/�%�1�6�%2/12�.&5��16�. &5/1$��%/+1�217 ##1��#(1 �19&5$�"�1 21�#��.12��21 %�&.$�#1�&$$5% ��2 &%1 /�%�&5.����1�/1(�.21&�17&."(#���1(&# �9+

���0���0������ ���.�1�((.&(. �2��1&(�%#912�"�12��1 % 2 �2 6�12&

&.��% :�1 %�&.$�#1��2��. %�/1&.1�6�%2/+1

� �.&6 ��1&���/ &%/1�&.1 %�&.$�#1���21��27��%$�%���./1�%�17&."�./�1��2�.1�&.$�#1$��2 %�/1&.��27��%1�5/ %�//1��2 6 2 �/�1�&.1�8�$(#�+

�1,�--0),�5�%1 ’%0�106’,"0����")’ %1-

/

�����0��0�������%�&5.���1 %�&.$�#1�&$$5% ��2 &%1��27��%$�%���./1�%�17&."�./�1�%�1�$&%�17&."�./�12�" %���6�%2���1&�16�. &5/1&���/ &%/1�%�1�6�%2/�1�&2��5. %�1�%�1&52/ ��17&."1�&5./+

Page 24: Stress prevention at work checkpoints

����,-� )0�%�0!4-1 ��0�106’,"0

.

� �4,�02�*0�%�’4,���0 %�’,$�#01�#"-0��16��%0$�%���,-0�%�06’,"�,-0�’1��4, %�0�%�0’41- ��06’,"0�’4,-*

� �4,�02�*0 ,’5 ��0-4))’,10�’,01��0’,��% 9�1 ’%0’�0 %�’,$�#0��1��, %�-0’�5�, ’4-018)�-0��16��%0$�%���,-0�%�06’,"�,-�0�%�0�$’%�06’,"�,-*

Page 25: Stress prevention at work checkpoints

����� ����0����(1�$(#&9��1 //5�/1(. 6�2�1�%�1�&%� ��%2 �#+

���� �.&2��2 &%1&�1(. 6��91 %1���# %�17 2�1(�./&%�#

�&%� ��%2 �#1 %�&.$�2 &%1 /1�. 2 ��##91 $(&.2�%2+1���"&�1�&%� ��%2 �# 291 %1���# %�17 2�1(�./&%�# %�&.$�2 &%�1���#2�1�&%� 2 &%/1�%�1/2.�//�.�#�2�� //5�/1��/1/ �% � ��%21 $(��2/1&%12��17�##��� %�1�%����#2�1&�12��17&."�./1�&%��.%��+1�1�#��.17&."(#���(&# �91�&.1(.&2��2 &%1&�1(. 6��91$5/21��1�/2��# /����%�1.�/(��2��1�91�##+

� �.&2��2 &%1&�1(. 6��91 /1�//�%2 �#12&12��1/5���//1&��%91��2 6 2 �/12&1(.�6�%21/2.�//1�217&."+1 ��152$&/2��.�1$5/21��12�"�%1 %1$� %2� % %�1(. 6��91 %1.�/(��2&�1���#2��.�#�2��1 %�&.$�2 &%1�%�1�&%� ��%2 �# %�&.$�2 &%1&%12�&/�17�&1�.�16 �2 $/1&�1/2.�//�&���%/ 6�1����6 &5.1&.1� /�. $ %�2 &%1 %12��7&."(#���+

� �.&2��2 &%1&�1(. 6��91 %1���# %�17 2�1���#2�1�%�/2.�//�.�#�2��1� /&.��./�1&.1(�./&%�#1$�22�./�17 ##1����6�./�#91�����2��1 �12��.�1 /1 %/5�� � �%21�#�. 291 %12��7&."(#���1(&# �91&%1(. 6��91(.&2��2 &%+1�2�%�1/2���$�$��./17�&1�.�1%&21���#2�1(.&��// &%�#/1$�9��((�%12&1��1���# %�17 2�1(. 6��9�.�#�2�� %�&.$�2 &%+1�21 /12��.��&.�16�.91 $(&.2�%212&�/2��# /�1(.&���5.�/12&1���#17 2�1(�&(#�-/�&%� ��%2 �#1 %�&.$�2 &%+

���’+ �/2��# /�1�1�#��.17&."(#���1(&# �91&%1(.&2��2 %�

(. 6��917��%1���# %�17 2�1(�./&%�#1�&%� ��%2 �# %�&.$�2 &%�1�&2�1 %1�6�.9��91�5/ %�//1�%�1 %���#2��1�%�1/2.�//�.�#�2��1$�22�./+1 � /1(&# �91/�&5#���1$���1"%&7%12&1�##1 %12��17&."(#���+

4+ �/2��# /�1�%�1$� %2� %1(.&���5.�/12&1���#17 2�(�./&%�#1�&%� ��%2 �#1 %�&.$�2 &%�1 %�#5� %�1(�./&%�#� /2&.91�%�1 %�&.$�2 &%1&%1(�.�&.$�%���1���#2��&%� 2 &%/1�%�1/2.�//�.�#�2��1 //5�/+1

3+ �"�12��152$&/21��.�17 2�1�&%� ��%2 �#1 %�&.$�2 &%1 %2��1�&.$1&�1.�(&.2/1�%�1(�./&%�#1� #�/1�&%2� % %� %�&.$�2 &%1��&521���#2�1�&%� 2 &%/1�%�1&2��.1/2.�//�

.�#�2��1 //5�/+1��/5.�/1/�&5#�1��12�"�%12&/����5�.�12��1 %�&.$�2 &%+1�&%/5#21/�.6 ��/1���# %�7 2�1(�./&%�#1���#2�1&.1/2.�//1(.&�#�$/1�/1�$��/5.�12&1�%/5.�1/2. �21(.&2��2 &%1&�1(. 6��9+

�+ �/2��# /�1�%�1$� %2� %1(.&���5.�/1�&.1���# %�17 2��#��2.&% �1��2�1�&%��.% %�1(�./&%�#1 %�&.$�2 &%����#2�1�&%� 2 &%/1�%�1/2.�//�.�#�2��1 //5�/+1 ��/�(.&���5.�/1$5/21��1 %1# %�17 2�12��17&."(#���(&# �91&%1(. 6��91(.&2��2 &%1�%�1 %�#5��1$��/5.�/2&1(.�6�%21��� ��%2�#1#��"���1&�1 %�&.$�2 &%1�%�(.&� � 215%�52�&. :��1����//+

���0���0������ ���.%1�.&$1�8�$(#�/1&�1�����2 6�1(. 6��91(.&2��2 &%

(.&�.�$$�/1 %12��17&."(#���+1�/1(. 6��91 /1�. 2 ��# %17&."(#���1/2.�//1(.�6�%2 &%1��2 6 2 �/�1�&&��8�$(#�/1��#(1(.&2��21(. 6��91 %1/ $ #�.1/ 25�2 &%/+

� �%1�&&(�.�2 %�17 2�1�82�.%�#1 %/2 252 &%/1&.(.&�.�$$�/1/5��1�/1�$(#&9��1�// /2�%��(.&�.�$$�/1)���/*�1�82.�1��.�1/�&5#�1��12�"�%12&(.&2��212��1(. 6��91&�17&."�./1�&%��.%��17��%(.&���� %�17 2�1!& %21��2 6 2 �/+

�1,�--0),�5�%1 ’%0�106’,"0����")’ %1-

�����0��0�������/2��# /�1(.&���5.�/1�&.1���# %�17 2�1(�./&%�#�&%� ��%2 �#1 %�&.$�2 &%�1 %�#5� %�1�#��2.&% �1��2��1�%�2�"�12��152$&/21��.�1 %1"��( %�1 21/���+

Page 26: Stress prevention at work checkpoints

����,-� )0�%�0!4-1 ��0�106’,"0

&

� �4,�0��*0�-1��# -�0),’���4,�-01’0���#06 1�0)�,-’%�#0�’%� ��%1 �#0��1�0�%�0 %�’,$�1 ’%� %�#4� %�0)�,-’%�#0� -1’,80�%�0 %�’,$�1 ’%0’%0)�,�’,$�%���0���#1�0�’%� 1 ’%-0�%�0-1,�--�,�#�1��0 --4�-*

� �4,�0��*0�7)#� %01’01��06’,"�,0�’60)�,-’%�#0�%�0���#1�0��1�0�,�0,�#�1��0 %0�0),4��%1$�%%�,�0-’0�-01’0�%-4,�0�’%� ��%1 �# 180�%�01��0),’1��1 ’%0’�0), 5��8*

Page 27: Stress prevention at work checkpoints

����� ����0����.�//17&."(#���1(.&�#�$/1 $$�� �2�#917��%12��9&��5.+

���� ��. &5/1(.&�#�$/1�. /�1 %12��17&."(#���+1 ��9

%�#5��1(.&�#�$/1.�#�2��12&1�5/ %�//1&(�.�2 &%�(�./&%%�#1$�%���$�%21 //5�/�1�%�12��1/���291�%����#2�1&�17&."�./�1�/17�##1�/1(�./&%�#1�&%�# �2/1�%�/2.�//�.�#�2��1 //5�/+1�21 /1 $(&.2�%212&1�/2��# /�1�7&."(#���1�# $�2�12&1 $$�� �2�#91���#17 2�1/5��(.&�#�$/+

� �&$�1&�12��/�1(.&�#�$/1$�91��21�/1/2.�//&./1�&.��.2� %17&."�./1&.1�����21/2.�//1(.�6�%2 &%1��2 6 2 �/+��.�1/�&5#�1��12�"�%12&1/&#6�12��1(.&�#�$/1�/(.&$(2#91�/1(&// �#�1�%�1$ 2 ��2�12��1/2.�//�����2 %�12��/�17&."�./+

� �#&/�1�&&(�.�2 &%1��27��%1$�%���./1�%�17&."�./ /15/5�##91%���//�.912&1���.�//1/5��17&."(#���(.&�#�$/+1�.&$(21�%�1���,5�2�1���&.2/12&1/&#6�(.&�#�$/�17 2�12��1�&&(�.�2 &%1&�1.�#�6�%21(�&(#���.�1�&&�1�&.17&."(#���1�# $�2�1�%�1��6�1�1(&/ 2 6� $(��21&%1/2.�//1(.�6�%2 &%1�217&."+

���’+ �8�$ %�1.���%217&."(#���1(.&�#�$/12&1��2�.$ %�

7��2��.12��917�.�1���#217 2�1�((.&(. �2�#91�%�(.&$(2#9+1 ��91$�91��6�1� 6�%1. /�12&1(&/ 2 6��8(�. �%��/1&.1.�/5#2��1 %1�.�7���"/+1� /�5//17��2#�//&%/1��%1��1�.�7%1�.&$1.���%21�8(�. �%��/+

4+ �"�1 21.&52 %�1(.��2 ��12&1���.�//17&."(#���(.&�#�$/1�/1/&&%1�/12��91&��5.+1

3+ ���%1(.&�#�$/1�. /�12��21$�91��21�/1/2.�//&./1&%/&$�17&."�./�1���.�//12��$1(.&$(2#91�%��1�212��/�$�12 $��1(.&6 ��1/5((&.21�&.12��1�����2��17&."�./+1

�+ ��12���% ��#1��6 ��1 /1%�����1�&.12��1/&#52 &%1&�(.&�#�$/�1&�2� %1/5��1��6 ��1�%�1/5((&.21�.&$/(�� �# /2/1&.1�82�.%�#1�// /2�%��1/�.6 ��/+

�+ ��1�((.&(. �2��1� /�5//1���/ �#�1&(2 &%/1�&.1/&#6 %�2��1(.&�#�$/17 2�1"�91(�&(#�1/5��1�/12��.�/(&%/ �#�1/5(�.6 /&./�12��17&."�./1�&%��.%��1�%�

2�� .1.�(.�/�%2�2 6�/�1�%�1&��5(�2 &%�#1/���291�%����#2�1(�./&%%�#+1�21 /1%���//�.912&12�"�1 %2&1���&5%2�������"1&�2� %��1�.&$1�##12�&/�1�&%��.%��+

���0���0������ �"�1/5.�12��217&."�./1"%&712��212��91/�&5#�1.�(&.2

�%91(.&�#�$/17��%12��91&��5.1�%�1(�.2 � (�2�1 %/&#6 %�12��$+

� �%91�&22#�%��"1 %1/&#6 %�1�1(.&�#�$1(.&���#9.�/5#2/1�.&$1�1�&$� %�2 &%1&�1���2&./+1 � /1.�,5 .�/(#�%% %�1/�6�.�#1��2 &%/1�212��1/�$�12 $�+1�21 / $(&.2�%212&1�((#91�1/�21&�1/&#52 &%/1.�2��.12��%1�/ %�#�1/&#52 &%+

� ��91�5�1�22�%2 &%12&12��1(. 6��91&�1(�&(#�1 %6&#6����%�12.��21(�./&%�#1��2�1�%�1&2��.1�&%� ��%2 �# %�&.$�2 &%1���&.� %�12&1�/2��# /���1(.&���5.�/1�&.(.&2��2 &%1&�1(. 6��9+

�1,�--0),�5�%1 ’%0�106’,"0����")’ %1-

(:

�����0��0�������91���.�// %�17&."(#���1(.&�#�$/1(.&$(2#917��%2��91&��5.�1�17&."(#���1�# $�2�1��%1��1�.��2��1�&.���# %�1�����2 6�#917 2�1/2.�//1�217&."+

Page 28: Stress prevention at work checkpoints

����,-� )0�%�0!4-1 ��0�106’,"0

((

� �4,�0��*0�"�0 10,’41 %�0),��1 ��01’0���,�--06’,")#���0),’�#�$-06��%01��80’��4,�0 %�#4� %�1�’-�0,�#�1��01’0-���18�06’,"0’)�,�1 ’%-0’,0-1,�--0�106’,"

� �4,�0��*0� -�4--0���- �#�0’)1 ’%-0�’,0-’#5 %�01��0),’�#�$-06 1�0"�80)�’)#�-4��0�-01��0,�-)’%- �#�0-4)�,5 -’,-�01��06’,"�,-0�’%��,%��0�%�01�� ,,�),�-�%1�1 5�-�0�%�0’��4)�1 ’%�#0-���180�%�0���#1�0)�,-’%%�#*

Page 29: Stress prevention at work checkpoints
Page 30: Stress prevention at work checkpoints

�&�/��#�$�,/

�’�3��%�&�03&���34’3��3�00!�&��3�%’&�39’/#�/03!&3���$�&���3%�&&�/,3�:��00!8�3"’�3��%�&�03�����4!&�)�/4!�7$�/39’/#�/03%7043��3�8’!���34’3)/�8�&4304/�003�49’/#,3�&�7�34!%�3)/�007/�3�7�34’3�!��!�7$4 4’ %��4����$!&�030�’7$�3��3)/�8�&4��,3�’’�3)�/�’/%�&��3�&�9�$$ ��!&�3��)�&�03’&34��39’/#$’��3��!&�3��"704��34’!&�!8!�7�$39’/#�/039!4�!&3�34��%,3��!03/�-7!/�03�$’0��’’)�/�4!’&3��49��&3%�&���/03�&�39’/#�/0,3�/��4!��$%��07/�034��43��&3��34�#�&34’3%�#�3!%)/’8�%�&403!&4�!03�/��3%�;3!&�$7���

� ��"704!&�34��34’4�$39’/#$’��1

� )/�8�&4!&�3�:��00!8�3��%�&�03)�/39’/#�/1

� )$�&&!&�3���!�8��$�3����$!&�01

� �$��/$;3���!&!&�34�0#03�&�3/�0)’&0!�!$!4!�01

� �8’!�!&�37&��/ 74!$!<!&�34��3��)��!$!4!�03’�39’/#�/0,

Page 31: Stress prevention at work checkpoints

���� ����/.��"70434��34’4�$39’/#$’��34�#!&�3!&4’3���’7&434��3&7%��/�&�3��)��!4;3’�39’/#�/0,3

���� �’’�3)�/�’/%�&��3�&�39�$$ ��!&�3��)�&�3’&3�

9’/#$’��3��"704��34’3!&�!8!�7�$39’/#�/039!4�!&3�4��%,3�’’�3%�&���/03#&’934��34;)�03�&�3��%�&�0’�34��39’/#34��!/39’/#�/03�/�3)�/�’/%!&�,3

� 8�/$’����39’/#�/03�:)�/!�&��3��4!�7��3$’003’��’&��&4/�4!’&�3�3���$!&�3’�3��!&�3’8�/9��$%���3�&�04/�00,33

� ��3��/��7$�39’/#$’��3!03&’43’&$;3�3-7�04!’&3’�-7�&4!4;3’/3)�;0!��$3��%�&�,3�43!03�$0’3�3-7�$!4�4!8�%�44�/3’�3�’&��&4/�4!’&�38!�!$�&���3’8�/$�))!&�3’�4�0#0�3�7%�&3/�$�4!’&03�&�30’3�’/4�,3

� �&�7�39’/#$’��3%��&03��!&�3’8�/$’�����3$��#!&�07��!�!�&434!%�34’3�’34��3"’�3’/3��8!&�34’39’/#34’’��04�3�’/3�:�%)$��3�;30�44!&�3�0!��34��3-7�$!4;3’�34��9’/#3�&�3��8!&�3&’3���&��34’3/��7)�/�4�,

� ���$!04!�3��"704%�&43’�39’/#$’��34�703%�!&4�!&0�’’�3)�/�’/%�&��3�&�3$���034’3�704’%�/0�4!0���4!’&,3

���(, �00�003!&�!8!�7�$3�&�34��%39’/#$’��034�/’7��

’�0�/8�4!’&3�&�3�!0�700!’&39!4�39’/#�/034’��4�/%!&�39��4��/3���&��3!03&���00�/;3�&����0!�$�,

6, ��"70434��3�%’7&43’�39’/#3)�/39’/#�/34’3�8’!�3�&;9’/#�/3��!&�3’8�/$’����,3�’/#30�’7$�3��3��$�34’��3)�/�’/%��39!4�’743�!��!�7$4;3�&�34’3-7�$!4;04�&��/�039!4�!&34��3����$!&�,3��#�3!&4’3���’7&4!&�!8!�7�$3�!���/�&��03�&�3��"70439’/#$’��0���’/�!&�$;,

5, ���39’/#�/039��&3�&�39��/�3!43!03&���00�/;,

�, ���7��37&&���00�/;34�0#0307��3�03�’&4/’$’)�/�4!’&0�39/!4!&�3/�)’/40�3�!$$!&�3!&3�’/%03’//��!04/�4!’&39’/#,3���0�3��4!8!4!�03��8�3�30!�&!�!��&4!%)��43’&39’/#�/0.3�’&��&4/�4!’&,3�&04/7�439’/#�/0

��’7434��3�’//��4370�3’�34��!/34’’$0,3��8�34��%3�0#�’/3/�)�!/3’/3/�)$���%�&439��&34’’$03�/�3��%����’/39’/&3’74,

�, ���7��3!&�����4!8�3!&4�//7)4!’&039�!��3�/��#9’/#�/0.3�’&��&4/�4!’&3�&�3!&4�/��/�39!4�3)/’�7�4!’&’/30�/8!��3’�"��4!8�0,

2, ���&��34��39’/#3)/’��0034’3���!$!4�4�34��3�’%)$�4!’&’�39’/#3/�-7!/�%�&40�3�’/3�:�%)$��3�;3/�8!�9!&�34���!04/!�74!’&3’�34�0#03’/370!&�3!&&’8�4!8�3�))/’����0�&�34���&’$’�;,

���/���/������ �%)/’8�39’/#!&�3�’&�!4!’&03�&�39’/#3’/��&!<�4!’&

4’3�7$$;374!$!<�34��3��)��!4!�03’�39’/#�/0,

� �/�!&39’/#�/034’3��8�$’)34��!/3�’%)�4�&�!�03�&�0#!$$0,3

� �$�&3�))/’)/!�4�3����$!&�034’3���!�8�3��44�/�!04/!�74!’&3’�34��39’/#$’��3!&3�3/��0’&��$�3)�/!’�’�34!%�,

� �&�’7/���3/��7$�/3�!0�700!’&03��’7439’/#$’����49��&307)�/8!0’/03�&�39’/#�/0,

� �$�&�3/�8!�93�&�3��"7043)/�0�&43�&�3�747/�39’/#$’��$�8�$034’3!&�/��0�3)�/�’/%�&��3�&�3%�!&4�!&3����$4�;39’/#�’/��,

�0+�,,/(+�4�$0�&$/�0/5&+!/����!(&�$0,

’�

�����/��/��������"70434��39’/#$’��03’�3!&�!8!�7�$39’/#�/0,�))/’)/!�4�39’/#$’��03��$)3!%)/’8�39’/#�/0.)�/�’/%�&��3�&�3���$4�,3

Page 32: Stress prevention at work checkpoints

�&�/��#�$�,/

’�

���3+�/.�)/�� 3,0/0��/�#&3$0/&�/5&+!/(�+/5&+!�+/0&/�4&��/�$6/5&+!�+/���$�/&4�+"&����)/�#(+&4�/5&+!,0�0�&$,�$�/5&+!�"&5/�+&#/�+�&$&#��/(&�$0,/&�/4��5)

���3+�/.�)/�""&��0�/5&+!/0&/�/�+&3(/&�/5&+!�+,/,&/0��0/0��/5&+!"&��/�,/,��+��/�6/�&&�0��#5&+!)

Page 33: Stress prevention at work checkpoints

���� ����/-���//�&��39’/#3�00!�&%�&434’3)/�8�&43�:��00!8���%�&�03’&39’/#�/0,

���� ���&38�/!’7039’/#�/03�’3&’43��8�34��30�%�3�%’7&4

’�39’/#3*0’%�3��!&�3’8�/$’����3�&�3’4��/037&��/ 74!$!<��+�34��/�3!03�3)/’�$�%3’�37&��$�&����!04/!�74!’&3’�39’/#,

� ��34��3�!04/!�74!’&3’�39’/#3!037&�-7�$3�&�37&��!/�34��/�!03�3/!0#3’�3�:��704!&�3;’7/3��0439’/#�/03�&�37&��/ 04!%7$�4!&�34��3’4��/0,3�/’�7�4!8!4;3%�;3���$!&�,3

� �’’�3�!04/!�74!’&3’�39’/#$’��03��03�3)’0!4!8�3!%)��4’&3)/’�7�4!8!4;3�&�39’/#�/0.39�$$ ��!&�,

� �’/#�/039!$$3��8�3�!���/3%’4!8�4!’&34’3�’3�’’�9’/#3!�34��39’/#3!03�!04/!�74��3�-7�$$;3�&�3��!/$;,3

���(, �0�/8�34��39’/#3��!&�3�’&��34�$#34’34��39’/#�/034’

��4�/%!&�39��4��/39’/#3!03�-7�$$;3�&�3��!/$;�!04/!�74��3�&��3!�30’%�39’/#�/03�/�3’8�/$’����3’/��8�34�0#039�!��3�/�34’’3�!��!�7$4�3�!&�30’$74!’&0,

6, ��#�3!&4’3�’&0!��/�4!’&34��430’%�39’/#�/03%�;3��8�4�0#034��43�/�34’’3��0;3’/3��8�34’’3$!44$�3���$$�&��3!&4��!/39’/#,

5, ��8!0�3"’�3�00!�&%�&434’3�&07/�34��439’/#�/0/���!8�3�&3�-7!4��$�3�%’7&43’�39’/#�34�#!&�3!&4’���’7&43!&�!8!�7�$39’/#�/0.3��)��!4!�0,

�, �’4�4�3�!��!�7$43�&�3���$$�&�!&�39’/#3�%’&�3�’ 9’/#�/0,

�, �%)/’8�39’/#3%�4�’�03’/3�-7!)%�&43�’/’8�/$’����39’/#�/0�3�&�3/�$!�8�34��!/39’/#$’��,

2, �&8’$8�39’/#�/03!&3�/’7)3�!0�700!’&39��&/���0!�&!&�39’/#3�00!�&%�&4,3��!03!03�’’�3)/��4!���’/3�!&�!&�3���!�!�&43�&�3�7/��$�30’$74!’&0,

���/���/������ ��%�%��/34��439’/#�/03�/�3!&�!8!�7�$039!4�

�!���/�&43��)��!4!�03�&�3���$4�3�’&�!4!’&0�30’3!43!0�))/’)/!�4��3!&30’%�30!47�4!’&0�3�’/39’/#34’3��3&’4�-7�$$;�3�743��!/$;�3�!04/!�74��,

� �!&4�!&3�’&�!��&4!�$!4;3�’&��/&!&�39’/#�/0.3���$4�!007�0,

� �/’4��434��3���$4�3’�34��37&�’/&3��!$�3�;3�8’!�!&�9’/#3’8�/$’��3�’/3)/��&�&439’%�&,

� ��$�&���39’/#3�00!�&%�&43!03�3�’’�39�;34’3!%)/’8��&�3��8�$’)39’/#�/0.30#!$$03�&�3)�/�’/%�&��,

�0+�,,/(+�4�$0�&$/�0/5&+!/����!(&�$0,

’.

�����/��/�������’’�3�!04/!�74!’&3’�39’/#30�’7$�3��3)�/43’�%�&���%�&43)/��4!��3����70�3!439!$$3)/’%’4�34��9�$$ ��!&�3�&�3)/’�7�4!8!4;3’�39’/#�/0,3

Page 34: Stress prevention at work checkpoints

�&�/��#�$�,/

’-

���3+�/-�)/��,�+4�/0��/5&+!/���$�/�&$�/�$�/��,�3,,/5�0�/5&+!�+,/�&5/0&/,��+�������3"0/0�,!,/�$�/�4&��/&4�+"&��/&$/(�+0��3"�+/�$��4��3�",)/

���3+�/-�)/�$4&"4�/5&+!�+,/�$/�#(+&4�$�/������3"0/&+/3$�$0�+�,0�$�/0�,!,/0&#�!�/�0/��,��+/0&/�,,��$/0�,!,�/+&0�0�/5&+!�+,/�$�/#�!�/�����0�4�/5&+!("�$,)

Page 35: Stress prevention at work checkpoints

���� ����/��$�&34��39’/#3��/��7$$;3�&�3��/��3’&3���!�8��$�����$!&�03’/39’/#3)���,

���� �’/#$’��3!03��)�&��&43’&3����$!&�03�&�39’/#

)���,3����$!&�03��8�3�&3!%)��43’&34��3!&4�&0!4;3’�9’/#�34��3-7�$!4;3’�3)/’�7�4!’&3�&�34��39�$$ ��!&�3’�9’/#�/0,

� �’/#!&�3�/�-7�&4$;37&��/30�’/43����$!&�03!03#&’9&4’3��3�00’�!�4��39!4�304/�00 /�$�4��3�!0’/��/0/�$�4��34’39’/#,

� �43!03�))/’)/!�4�34’30�43/��$!04!�3����$!&�034’3�8’!�4!%�3)/�007/��3�//’/03�&�3!//!4�4!’&,3

� ����$!&�03��&3��3���&���3�&�3/�0’7/��03��&3����"704��34’3��%�&�0,

� �’/#�/030�’7$�3��3�’&07$4��3’&34��3�04��$!0�%�&4’�3����$!&�03����70�34��;3��8�34��3�:)�/4!0�34’�00�0034��34!%�3&�����34’3�’3�3"’�3�&�34��$!%!4�4!’&03’�34��39’/#3)/’��00,3

���(, �$9�;03&��’4!�4�3�&�3)$�&3����$!&�039!4�34��

�704’%�/0�3%�&���/03�&�39’/#�/0�34�#!&�3!&4’���’7&43�8�!$��$�3/�0’7/��03�&�39’/#3��)��!4!�0,3�’3&’43��0!4�4�34’3/��//�&��3����$!&�03!�3�’&�!4!’&0!&34��39’/#)$���3���&��,

6, �$�&3;’7/39’/#3��$�&��/3/��7$�/$;34’3�8’!�����$!&�039�!��3�/�34’’30�’/4,

5, �/’8!��3�3�7���/3���’/�3�&�3��4�/3����34�0#3!&3��04 )����39’/#3’/3�704’%�/30�/8!��,

�, �/�!&3%�&���/03�&�39’/#�/034’3���$39!4�3����$!&�0�&�3��04 )����39’/#3��44�/,

�, �’&0!��/39’/#!&�3�’&�!4!’&0�34���&!��$3/�0’7/��0�)’4�&4!�$3���&��03�&�39’/#�/0.30)��!�$3&���039��&;’73&��’4!�4�3����$!&�0,

���/���/������ �3/��$!04!�3����$!&�3!03’&�3’�34��3�’’�3!&�!��4’/03’�

’/��&!<�4!’&�$3)�/�’/%�&��,3���&34��3���0!�!$!4;3’�3�����$!&�3!03!&3�’7�4�3’/��&!<�3�/’7)39’/#3�&�!&8’$8�307)�/8!0’/03�&�39’/#�/0,

� �&/��$!04!�3����$!&�03���/��0�3�’%%!4%�&43�&�%’4!8�4!’&,

� �/’8!��34��3/�0’7/��03&���00�/;34’3%��43/��$!04!�����$!&�0,

�0+�,,/(+�4�$0�&$/�0/5&+!/����!(&�$0,

’�

�����/��/�������&��!&�3�&�3)$�&&!&�3/��$!04!�3����$!&�03!03�’’�3�’/4��39�$$ ��!&�3�&�3)/’�7�4!8!4;3’�39’/#�/0,

Page 36: Stress prevention at work checkpoints

�&�/��#�$�,/

’%

���3+�/�)/ "�$/6&3+/����"�$�,/+��3"�+"6/5�0�/0��/�3,0&#�+,�/#�$���+,/�$�/5&+!�+,�/0�!�$�/�$0&/���&3$0/6&3+/�4��"��"�+�,&3+��,)/

Page 37: Stress prevention at work checkpoints

���� ����/%�&07/�34��434�0#03�&�3/�0)’&0!�!$!4!�03�/�3�$��/$;3���!&��,

���� ���&3�39’/#�/3��03)’’/$;3���!&��34�0#03�&�

7&�$��/3/�0)’&0!�!$!4!�0�3!43!03�!��!�7$434’3��4�/%!&�4��!/3’)4!%7%3$�8�$3’�3)/’�7�4!8!4;3�&�34��3$!%!4��’8�39�!��34��;39!$$3��3’8�/$’����,3�03�3/�07$4�9’/#3’/��&!<�4!’&39!$$3��3$�003�����4!8�3����70�3!49!$$3’�4�&3��3!%)/’8!0��,3

� �$��/$; ���!&��34�0#03!&�/��0�3�39’/#�/.0)/’�7�4!8!4;3�&�3!%)/’8�3’/��&!<�4!’&39!4�!&34��9’/#34��%,

� ���&3����39’/#�/.03/�0)’&0!�!$!4!�03�/�3�$��/�39’/#%�#�03%’/�30�&0�34’34��39’/#�/�3�&�34�!03/��7��04��3/!0#3’�3$’9 -7�$!4;3’74)740,3

� �$��/$;3���!&��3/�0)’&0!�!$!4!�03�&�39’/#34�0#03�$0’!%)/’8�39’/#�/�%�&���/3/�$�4!’&0,3

� ���3�$��/3���!&!4!’&3’�34�0#03�&�3/�0)’&0!�!$!4!�03!0�&3�00�&4!�$3%�&���%�&43)/��4!��34’3�8’!�3�//’/0�!&�!��&403�&�3’��7)�4!’&�$3!&"7/!�0,3

���(, �3�’’�39’/#3��0�/!)4!’&3%7043!&�$7��3�$��/$;

���!&��34�0#0�3/�0)’&0!�!$!4!�0�3���’/43/�-7!/��3�&�3�’�$034’3��3���!�8��,3�430�’7$�3�$0’3!��&4!�;34��3!%%��!�4�307)�/8!0’/�307))’/43�8�!$��$�34’34��39’/#�/3�&�39’/#!&�3�’&�!4!’&03*0����7$��4/�8�$�3�4�,+,

6, �&3��8�$’)!&�3�39’/#3��0�/!)4!’&�3)�/4!�7$�/�44�&4!’&30�’7$�3��3)�!�34’34�0#3�’&�$!�403*�,�,�3-7�$!4;380,3-7�&4!4;+,

5, �3�’’�39’/#3��0�/!)4!’&3%7043!��&4!�;3&’43’&$;)�;0!��$3/!0#03�743�$0’3�&;3/!0#034��43�’7$�3!&�/��0�04/�003�’/34��39’/#�/,

�, �3�$��/3��0�/!)4!’&3’�34�0#03�&�3/�0)’&0!�!$!4!�0�$$’9034��3/!��43)�/0’&3!&34��3/!��43"’�34’3��%’4!8�4��,3�434�703�8’!�03�:)’0!&�3��/4�!&39’/#�/034’�’&04/�!&4039�!��34��;3��8�3&�!4��/34��30#!$$03&’/34����!$!4!�034’3���$39!4�,

���/���/������ ��0�/!)4!’&03’�34�0#03�&�3/�0)’&0!�!$!4!�030�’7$�3��

/�8!�9��3/��7$�/$;3�&�3�$0’39��&39’/#!&��’&�!4!’&03���&��,

� �’3��3%’/�3�����4!8�3�&�3��44�/3�’//�0)’&�34’34����47�$3/�-7!/�%�&403’�39’/#�39’/#�/0.34/�!&!&�0�’7$�3��34�!$’/3%���3!&3���’/��&��39!4�34��0)��!�!�3��0�/!)4!’&03’�34�0#03�&�3/�0)’&0!�!$!4!�0,

� �3�’’�39’/#3��0�/!)4!’&39!$$3�$0’3)/’8!��!&�’/%�4!’&3��’7439��434��3’4��/3%�%��/03’�34��9’/#34��%3�’�39�!��3�&�’7/���034��%9’/#,

� �3�’’�39’/#3��0�/!)4!’&3��&3��$)34’3��4�/%!&�34��/�0)’&0!�!$!4;3’�3�39’/#�/3!&34��3�8�&43’�3���!��&43’/!&"7/;�39�!��3��03�30!�&!�!��&43!%)��43’&34���’%)�&0�4!’&3�&�39�$��/�3’�34��39’/#�/3�’&��/&��,

� �30)��!�!�39’/#3��0�/!)4!’&3!03!%)’/4�&4�3�743!40�’7$�3�$0’3!&�’/)’/�4�30’%�3�$�:!�!$!4;34’3�$$’93�’/���&��03!&39’/#3%�4�’�03’/39’/#3’/��&!<�4!’&,

�0+�,,/(+�4�$0�&$/�0/5&+!/����!(&�$0,

28

�����/��/�������3�$��/3��0�/!)4!’&3’�34�0#03�&�3/�0)’&0!�!$!4!�03��&!%)/’8�39’/#$’��3�!04/!�74!’&3�%’&�3!&�!8!�7�$9’/#�/03�&�34��39’/#34��%,3

Page 38: Stress prevention at work checkpoints

�&�/��#�$�,/

2’

���3+�/%�)/�"��+/,(�������0�&$/&�/0�,!,/�$�/+�,(&$,���"�0��,/"���,/0&/#&0�4�0��/5&+!/�$�/�&&�/*3�"�06/+�,3"0,)/

���3+�/%�)/�&&�/5&+!/��,�+�(0�&$,/(+&4���/!$&5"����/��&30/5��0/0��/&0��+/#�#��+,/&�/0��/5&+!/0��#/�&�$�/0��+��&+�/�$�+��,�/3$��+,0�$��$�/&�/0��#/�&�",/�$�/0��#5&+!)/���,/!$&5"����/��"(,/0��/0��#/#��0,3���$/���$��,/�$/5&+!/&+��$�7�0�&$)/

Page 39: Stress prevention at work checkpoints

���� ����/’8�/’8!��3�$4�/&�4!8�34�0#034’3%�!&4�!&3�44�&4!8�&�003�49’/#,

���� ’%�3"’�037&��/ 74!$!<�34��3��)��!4!�03’�39’/#�/03’/

�/�34’’3��0;3*�,�,�3�’&4/’$3/’’%�3�7!$�!&�07/8�!$$�&���3�4�,+,3�3$��#3’�307��!�!�&43���$$�&��3�49’/#3��&3�/��4�3)0;��’$’�!��$3�!04/�003�&��’/��’%3�%’&�34�’0�3!&307��3"’�0,

� �3)/’�7�4!8�39’/#3��;3��03�3)’0!4!8�3�����43’&3�9’/#�/.03���$4�,3�’/#3��;03�7/!&�39�!��34��39’/#�/!03/�/�$;304!%7$�4��3�/�3��%’4!8�4!&�3�&�3%�#�34��%$’0�3!&4�/�043!&39’/#,3

� ���&39’/#�/03�/�3#�)43�70;39!4�34��!/39’/#�34��;9!$$3��8�34��3/��$3!%)/�00!’&34��434��;3�/��’&4/!�74!&�34’34��3�!/%.03)�/�’/%�&��,3�43!0370��7$34’�&07/�34��439’/#�/03�/�3�00!�&��3%��&!&��7$34�0#09�!��3�/�3�’&�7�!8�34’3%�!&4�!&!&�34��!/3!&4�/�04�&�3�44�&4!8�&�003�439’/#,

���(, �&3�’$$��’/�4!’&39!4�39’/#�/0�3!��&4!�;34�0#034��4

)/’8!��3!&�!8!�7�$39’/#�/039!4�3�/��4�/304!%7$�4!’&�&�3)/�8�&43�’/��’%3’/3/��7���3�’&��&4/�4!’&,

6, �04��$!0�39’/#3�//�&��%�&4039�!��3!&8’$8�3�38�/!�4;’�34�0#03/�4��/34��&3�30!&�$�3/�)�4!4!8�34�0#,

5, ��0#03��//!��3’743�;3�39’/#�/3��&3��3�&/!����3�;0!%)$;3�!8!&�34��39’/#�/3%’/�3�74’&’%;,

���/���/������ �’/#�/030�’7$�3��3�!8�&3���!4!’&�$3%��&!&��7$

4�0#03/�4��/34��&3�3�/��4�/3-7�&4!4;3’�3/�)�4!4!8�4�0#0,

� �!0�70039!4�39’/#�/03�00!�&!&�34��%3%��&!&��7$4�0#03�&�3�8’!�!&�34�0#039�!��3�/�34’’30!%)$��/�)�4!4!8�3’/3%’&’4’&’70,3�:�%!&�39�;034’3�8’!�3’/!%)/’8�34��0�34�0#03�;3!&8’$8!&�34��39’/#34��%%�%��/0,

�0+�,,/(+�4�$0�&$/�0/5&+!/����!(&�$0,

22

�����/��/�������&��/ 74!$!<�4!’&3’�3�39’/#�/3!03�$0’3�30’7/��3’�304/�00,�/’8!��3%��&!&��7$34�0#03�’/3����3!&�!8!�7�$39’/#�/,

Page 40: Stress prevention at work checkpoints

�&�/��#�$�,/

21

���3+�/’8�)/�+��$�7�/5&+!/,&/0��0/�0/�$4&"4�,/�/4�+��06/&�0�,!,/0&/��/���&#("�,���/�6/�/5&+!�+�/+�0��+/0��$/�/,�$�"��+�(�0�0�4�/0�,!

���3+�/’8�)/�,,��$/#��$�$��3"/0�,!,/0&/�/5&+!/0��#/0&����"�0�0�/0��/+&0�0�&$/&�/ &�,/�#&$�/0��#/#�#��+,)

Page 41: Stress prevention at work checkpoints
Page 42: Stress prevention at work checkpoints

�&�/�&$0+&"/

Vgdm6un’jd’r6•Wm6•nm/’nk6gnu6/gdw6,n6/gd-’6un’j:6/gdwu-kk6dminw6un’j-m46Wm,6ad6ln’d61’n,3•/-2d)6Em4W4-m4un’jd’r6-m6/gd6,d•-r-nmhlWj-m461’n•drr6Wan3/6/gd-’6un’jn’4Wm-xW/-nm6-r6-l1n’/Wm/6-m6r/’drr61’d2dm/-nm6W/6un’j)Vn’j6ad•nldr6ln’d6r/’drr–3k6ugdm6un’jd’r6gW2d6mn-m–k3dm•d6nm6/gd61W•d6n–6un’j6Wm,6un’j-m46ld/gn,r)Im•’dWr-m46un’jd’rq6kW/-/3,d6Wm,6Wkknu-m46/gdl6•nm/’nkn2d’6/gd-’6un’j6gdk1r6-m•’dWrd6ln/-2W/-nm6Wm,6un’j.3Wk-/w6Wm,6’d,3•d6r/’drr)6E––d•/-2d6ldWr3’dr6-m•k3,dc

� dm4W4-m46un’jd’r6-m6,d•-r-nmhlWj-m46Wan3/6un’jn’4Wm-xW/-nms

� -m•’dWr-m46un’jd’rq6kW/-/3,d6Wm,6•nm/’nk6n2d’6/gd-’un’js

� n’4Wm-x-m46un’j6rn6/gW/6mdu6rj-kkr6Wm,6jmnukd,4dW’d6,d2dkn1d,s

� dm•n3’W4-m46/gd61W’/-•-1W/-nm6n–6un’jd’r6-m-l1’n2-m46un’js6

� n’4Wm-x-m46’d43kW’6ldd/-m4r6/n6,-r•3rr6un’j1kW•d1’nakdlr)

Vn’jd’r6ugn6W’d6Wakd6/n6,d•-,d6gnu6Wm,6ugdm6/gd-’un’j6-r6,nmd6•Wm6ad//d’6lna-k-xd6/gd-’6rj-kkr6Wm,dv1d’-dm•d:6Wm,6W’d6ln’d61’n,3•/-2d)6Im•’dWrd,6•nm/’nkn2d’6un’j6/g3r6’dr3k/r6-m6ln’d6d––d•/-2d6un’jn’4Wm-xW/-nm)

Page 43: Stress prevention at work checkpoints

��������/’’Em4W4d6un’jd’r6-m6,d•-r-nmhlWj-m46Wan3/6/gd-’6un’jn’4Wm-xW/-nm)6

���b Vn’jd’r6u-kk6dminw6/gd-’6un’j6ln’d6Wm,6ad6ln’d

1’n,3•/-2d6-–6/gdw6•Wm6•nm/’nk6gnu6/gdw6,n6-/)

b Vn’jd’r6lWw6ad6ln’d6jmnukd,4dWakd6/gWm6n/gd’rWan3/6/gd6un’j61’n•drr6Wm,6/gd’d–n’d6/gd-’r344dr/-nmr6–n’6-l1’n2dldm/6lWw6’dr3k/6-m6ln’dd––d•/-2d6un’j6n’4Wm-xW/-nm6Wm,6g-4gd’61’n,3•/-2-/w)6

b Em4W4-m46un’jd’r6-m6/gd6,d•-r-nmhlWj-m461’n•drrWan3/6/gd-’6un’j6n’4Wm-xW/-nm6lWw6-m•’dWrd6un’jd’rqrdk–hdr/ddl)

��o) Emr3’d6/gW/6un’jd’r6lWjd6r344dr/-nmr6n’6-m–k3dm•d

•gWm4dr6/n6un’j6n’4Wm-xW/-nm)

t) EvWl-md6gnu6un’j6n’4Wm-xW/-nm6-r6rd/6316Wm,6ugd’d-/6l-4g/6ad6-l1’n2d,)6Sgdm6n’4Wm-xd64’n31,-r•3rr-nm6Wan3/6gnu6un’jd’r6•Wm6ad6ln’d6W•/-2dkw-m2nk2d,6-m6•nm/-m3Wkkw6-l1’n2-m46un’j6n’4Wm-xW/-nm)66

) Vgdm6Wm,6ugd’d61nrr-akd:6Wkknu6un’jd’r6/n,d/d’l-mdc

e gnu6un’j6-r61d’–n’ld,s

e /gd6un’j-m46r•gd,3kds

e ugnl6/gdw6un’j6u-/gs

e ugd/gd’6-/6-r61nrr-akd6/n6un’j6-m6rlWkk64’n31rs6

e /gd6•gn-•d6n–6/nnkr:6d.3-1ldm/:6–3’m-/3’d:6d/•)

5) Em•n3’W4d6un’jd’r6/n61’drdm/6/gd-’6-,dWr6Wan3/-l1’n2-m46/gd-’6un’j6n’4Wm-xW/-nm6/g’n34g6a’-d–r344dr/-nm6rdrr-nmr6n’6aw6n’4Wm-x-m46rlWkk64’n31,-r•3rr-nmr)

f) Kdd16’d•n’,r6n–6Wkk6/gd6•gWm4dr6/n6un’jn’4Wm-xW/-nm:6Wm,6d2Wk3W/d6/gdl6’d43kW’kw)

;) LWjd61’n1nrWkr6Wm,6•nm/’-a3/-nmr6jmnum6/n6Wkkun’jd’r6Wr6udkk6Wr6/gd6’dr3k/r6n–6/gd6-l1kdldm/W/-nmn–6r3•g61’n1nrWkr)6Sg-r6u-kk6dm•n3’W4d6–3’/gd’1W’/-•-1W/-nm)

��/���/��� e Im2nk2d6un’jd’r6-m6/gd6,d•-r-nmhlWj-m461’n•drr)66

e Cnmr-,d’61’n2-,-m46un’jd’r6u-/g6-m•’dWrd,6lna-k-/wrn6/gdw6•Wm6kdW’m6,-––d’dm/6inar6Wm,6gW2d6,-––d’dm/dv1d’-dm•dr:64-2-m46/gdl6n11n’/3m-/-dr6/n1W’/-•-1W/d6-m6,d•-r-nmhlWj-m46Wan3/6/gd6un’jn’4Wm-xW/-nm6Wm,6/gd6un’j-m46•nm,-/-nmr6Wm,dm2-’nmldm/)

e D-r•3rr6u-/g6un’jd’r6/gd6,-––d’dm/6ldWr3’dr6ad-m4•nmr-,d’d,6/n6•gWm4d6/gd6un’j6n’4Wm-xW/-nm6Wm,6/gdun’j-m46dm2-’nmldm/)

e O’n2-,d6-m–n’lW/-nm6Wm,6/’W-m-m46/gW/6u-kk6gdk1un’jd’r61W’/-•-1W/d6-m6/gd6,d•-r-nmhlWj-m461’n•drr)

0+�,,/(+�4�$0�&$/�0/5&+!/����!(&�$0,

2.

��� /�/��������Im2nk2-m46un’jd’r6-m6/gd6,d•-r-nmhlWj-m461’n•drrWan3/6un’j-m46•nm,-/-nmr6Wm,6un’j6n’4Wm-xW/-nm6u-kk-m•’dWrd6un’jd’rq6rdk–hdr/ddl6Wm,:6W/6/gd6rWld6/-ld:kdW,6/n6,d•-r-nmr6/gW/6gW2d6W6a’nW,6aWrd6n–6r311n’/)

Page 44: Stress prevention at work checkpoints

�&�/�&$0+&"

2-

���3+�/’’�)/�$4&"4�/5&+!�+,/�$�/,3(�+4�,&+,/�$/�6�#�$�$�/�$�/�#(+&4�$�/5&+!/&+��$�8�0�&$�"��+$�$�/�+&#/�&&�/�6�#("�,)

���3+�/’’�)/�$�&3+���/5&+!�+,/0&/(+�,�$0/0���+/����,/��&30/�#(+&4�$�/0���+/5&+!/&+��$�8�0�&$�7/&+��$�8�$�/,#�""/�+&3(/��,�3,,�&$,)

Page 45: Stress prevention at work checkpoints

��������/’2Il1’n2d6un’jd’rq6kW/-/3,d6Wm,6•nm/’nk6n2d’6/gd6uWw6/gdw,n6/gd-’6un’j)

���b Vgdm6un’jd’r6•Wm6,d•-,d6gnu6Wm,6ugdm6/gd-’6un’j

-r6,nmd6p–n’6dvWl1kd:6-m6’dkW/-nm6/n6un’j-m46ld/gn,rWm,61W•d(:6/gdw6W•/-2dkw6lna-k-xd6/gd-’6rj-kkr6Wm,dv1d’-dm•d6Wm,6W’d6ln’d6k-jdkw6/n6ad6g-4gkwln/-2W/d,6W/6un’j)6Im•’dWr-m46kW/-/3,d6Wm,6•nm/’nk6n–un’j6-r6-l1n’/Wm/6-m61’d2dm/-m46r/’drr)

b Sg’n34g6dv1d’-dm•d:6un’jd’r63r3Wkkw6jmnu6udkk6gnu/n6lW-m/W-m6/gd6.3Wk-/w6n–6/gd-’6un’j6Wm,6W2n-,l-r/Wjdr:61W’/-•3kW’kw6ugdm6/gdw6•Wm6n’4Wm-xd6/gd-’num6uWw6n–6•nl1kd/-m46Wrr-4md,6/Wrjr)6Vn’jd’r6u-kkdminw6un’j-m46Wm,6–ddk6kdrr6r/’drr6-–6/gdw6•Wm-m–k3dm•d6Wm,6•nm/’nk6/gd-’6num6r-/3W/-nm6W/6un’j)

b Vn’j6-r6n–/dm6,nmd6aw6W6un’j6/dWl)6Vgdm6/dWlldlad’r6in-m/kw6,d•-,d6gnu6,-––d’dm/6/Wrjr6W’d6/n6adWrr-4md,6Wm,6•nl1kd/d,:6/gdw6•Wm6un’j6-m6W•nkkWan’W/-2d6lWmmd’6Wm,61’n,3•d64nn,6’dr3k/r)6Sg-r-r6–W’6kdrr6r/’drr–3k6/gWm6ugdm6dW•g6un’jd’6-r6nak-4d,/n6’d1dW/6–’W4ldm/d,6/Wrjr6W••n’,-m46/n6/gd61W•d6n–lW•g-mdr6Wm,6u-/g-m62d’w6rgn’/6,dW,k-mdr)6

��o) OkWm6/gd6un’j6/Wrjr6–n’6W64’n316n–6un’jd’r6rn6/gW/

dW•g6un’jd’6n’6dW•g6r3a4’n316•Wm6,d•-,d6gnu:6-mug-•g6rd.3dm•d6Wm,6ugdm6/gd6/Wrjr6u-kk6ad6,nmd)Sg-r6-r6ad//d’6/gWm6Wrr-4m-m46/n6dW•g6un’jd’6n’r3a4’n316–’W4ldm/d,6/Wrjr6/n6ad6•nl1kd/d,6W/6W1’d,d/d’l-md,61W•d)

t) Hnk,6a’-d–6ldd/-m4r6n–6/gd6ugnkd6un’j64’n316n’/dWl6/n6in-m/kw61kWm6-m,-2-,3Wk6un’j6Wrr-4mldm/r6Wm,/-ld6r•gd,3kdr)6Sgdrd6•Wm6ad6gdk,6,W-kw6W/6/gdad4-mm-m46n–6un’j6n’6W/6’d43kW’6-m/d’2Wkr6,3’-m46/gdun’j-m46uddj:6/gd6lnm/g6n’6rnld6n/gd’6/-ld:63m/-k/gd6,dW,k-md6-r6ld/)6

) Akknu6un’jd’r6-m6/gd6un’j64’n316n’6/dWl6/n-m–k3dm•d6/gd6•gn-•d6n–6/nnkr:6d.3-1ldm/:6–3’m-/3’dWm,6un’j6ld/gn,r)6G’n316,-r•3rr-nm6-r63rd–3k6-mW•g-d2-m46/g-r6Wm,6’dW•g-m46–dWr-akd6,d•-r-nmr)6

5) PdW’’Wm4d6/gd6un’j61’n•drr6rn6/gW/6-m,-2-,3Wkun’jd’r6n’6r3a4’n31r6n–6un’jd’r6•Wm6•nm/’nk6/gd1W•d6n–6un’j6Wm,6dvd•3/-nm6n–6/Wrjr)6

f) Fn’l6W3/nmnln3r6un’j6/dWlr6aw6Wrr-4m-m46dW•g/dWl6/gd6’dr1nmr-a-k-/w6/n6,d•-,d6gnu6/n6,n6/gdun’j)6

;) Em•n3’W4d6un’jd’r6/n61’n1nrd6-,dWr6Wan3/6/gd6uWwun’j6-r6,nmd6u-/g-m6W64’n31:6rd•/-nm6n’6/dWl)M’4Wm-xd64’n316,-r•3rr-nm6/n6’dW’’Wm4d6un’jld/gn,r:6/Wj-m46-m/n6W••n3m/6/gd61’n1nrd,6-,dWrWm,6n/gd’61’W•/-•Wakd6n1/-nmr)

��/���/��� e Cnkkd•/64nn,6dvWl1kdr6n–6W3/nmnln3r6un’j6/dWlr

u-/g6-m–n’lW/-nm6Wan3/6•gWm4dr6lW,d6Wm,6/gd-’1nr-/-2d6’dr3k/r)6D-rrdl-mW/d6/gdrd6dvWl1kdr/g’n34g6mn/-•dr6nm6a-kkanW’,r:6mdurkd//d’r:6kdW–kd/rWm,6dhlW-kr)

e V-/g6/gd61W’/-•-1W/-nm6n–6un’jd’r:6d2Wk3W/d6/gdW•g-d2dldm/r6n–6/gnrd6un’j6/dWlr6ug-•g6gW2dkW/-/3,d6Wm,6•nm/’nk6n2d’6/gd6uWw6/gd-’6un’j6-r6,nmd)

e Rgnu6W11’d•-W/-nm6–n’6/gd6-m-/-W/-2dr6n–6-m,-2-,3Wkun’jd’r6Wm,6un’j6/dWlr6Wan3/6un’j6ld/gn,r6Wm,W3/nmnln3r61’n•d,3’dr)

e O’n2-,d6kdW’m-m46n11n’/3m-/-dr6–n’6un’jd’r6/n314’W,d6/gd-’6jmnukd,4d6Wm,6rj-kkr6Wan3/6/gd-’6un’j/Wrjr6Wm,6W3/nmnln3r6uWwr6n–6un’j-m4)

0+�,,/(+�4�$0�&$/�0/5&+!/����!(&�$0,

2�

��� /�/��������Vn’jd’r6rgn3k,6ad6Wakd6/n6-m–k3dm•d6/gd6uWw6/gd-’un’j6-r61d’–n’ld,6Wm,6/gd6.3Wk-/w6n–6/gd-’6’dr3k/r)Im•’dWrd,6kW/-/3,d6Wm,6•nm/’nk6n2d’6un’j64’dW/kw-m•’dWrdr6ln/-2W/-nm6Wm,6un’j6.3Wk-/w:6Wm,6’d,3•drr/’drr6W/6un’j)

Page 46: Stress prevention at work checkpoints

�&�/�&$0+&"

2%

���3+�/’2�)/�"�$/0��/5&+!/0�,!,/�&+/�/�+&3(/&�/5&+!�+,/,&/0��0/����/5&+!�+/&+/,3��+&3(/��$/������/�&5��$/5����/,�*3�$��/�$�/5��$/0��/0�,!,/�+�/�&$�)

���3+�/’2�)/�&+#/�30&$&#&3,/5&+!/0��#,/�7/�,,��$�$�/����/0��#/0��/+�,(&$,���"�07/0&/������/�&5/0&/�&/0��/5&+!)

Page 47: Stress prevention at work checkpoints

��������/’1M’4Wm-xd6un’j6-m6r3•g6W6uWw6/gW/6mdu6•nl1d/dm•-dr:rj-kkr6Wm,6jmnukd,4d6W’d6,d2dkn1d,)6

���b A6un’jd’6ugn6-r6,wmWl-•6Wm,6•Wm61d’–n’l6l3k/-1kd

/Wrjr6u-kk6ad6ln’d61’n,3•/-2d6Wm,6u-kk6ad6Wakd6/nr311n’/6n/gd’6un’jd’r)

b Bw61’n2-,-m46n11n’/3m-/-dr6/n6kdW’m6mdu6jmnukd,4dWm,6rj-kkr:6un’jd’r6u-kk6ad6r/-l3kW/d,6Wm,6gW2d6Wm-m•’dWrd,6•W1W•-/w6–n’6,d•-r-nmhlWj-m4)6

b V-/g6mdu6•nl1d/dm•-dr:6rj-kkr6Wm,6jmnukd,4d6Wun’jd’6•Wm6’n/W/d6/n6,-––d’dm/6inar:6Wkknu-m46–n’6/gd/dl1n’W’w6’d1kW•dldm/6n–6Wardm/6un’jd’r)

b OW’/-•-1W/-nm6-m6r3•g6•W1W•-/wha3-k,-m46W•/-2-/-dr6Wkrndm•n3’W4dr6rn•-Wk6r311n’/6Wlnm46un’jd’r)

��o) OkWm6/gd6un’j6rn6Wr6/n6Wkknu6un’jd’r6/n6dm4W4d:

,3’-m46un’j-m46gn3’r:6-m6/’W-m-m46Wm,6d,3•W/-nmWkn11n’/3m-/-dr6–3m,d,6aw6/gd6dl1knwd’6Wm,6k-mjd,6/n/gd6ina)

t) O’n2-,d6un’jd’r6u-/g6n11n’/3m-/-dr6/n6kdW’m6mdu•nl1d/dm•-dr:6rj-kkr6Wm,6jmnukd,4d6/g’n34g6nmh/gdhina6n’6dv/d’mWk6/’W-m-m4)

) Ldd/6u-/g6un’jd’r6Wm,6Wrj6/gdl6ugW/•nl1d/dm•-dr:6jmnukd,4d6Wm,6rj-kkr6•n3k,6adkdW’md,6/n6-l1’n2d6/gd6un’j-m46dm2-’nmldm/6Wm,1’n,3•/-2-/w)

5) Mm•d6W6un’jd’6gWr6W••drrd,6/’W-m-m46n’6kdW’m-m4n11n’/3m-/-dr:6’dn’4Wm-xd6/gd6un’j6—6–n’6dvWl1kd:6awdv•gWm4-m46/Wrjr6n’6rgW’-m46un’j6—6rn6/gdw6•Wm63rd/gd-’6mdu6jmnukd,4d6Wm,6rj-kkr)6

��/���/��� e Dd2dkn1-m46rgn’/:6un’jh’dkW/d,6/’W-m-m46ln,3kdr

ug-•g6•Wm6ad6-m/d4’W/d,6-m/n6/gd6un’j-m46,Ww6u-kkWkknu6un’jd’r6/n6,d2dkn16mdu6jmnukd,4d6Wm,6rj-kkru-/gn3/6gW2-m46/n6kdW2d6/gd6un’j1kW•d)

e Ar6un’jd’r6W’d6W,3k/6kdW’md’r:6dmr3’d6/gW/6/’W-m-m4n11n’/3m-/-dr6W’d6g-4gkw61W’/-•-1W/-2d6Wm,6’dkd2Wm/)

e Pd43kW’kw6d2Wk3W/d6/’W-m-m46Wm,6d,3•W/-nmWkn11n’/3m-/-dr6/n6lWjd6r3’d6/gW/6’dWk-r/-•6naid•/-2drW’d6dr/Wak-rgd,6Wm,6ld/)

e I–6-/6-r6mn/61nrr-akd6/n6n’4Wm-xd6•nm/-m3-m46/’W-m-m4-m/d’mWkkw:6•nmr-,d’6lWj-m463rd6n–6n11n’/3m-/-drn––d’d,6aw6n3/r-,d6-mr/-/3/-nmr)

0+�,,/(+�4�$0�&$/�0/5&+!/����!(&�$0,

19

��� /�/��������Vn’jd’r6u-/g6mdu6jmnukd,4d:6•nl1d/dm•-dr6Wm,rj-kkr6W’d6mn/6nmkw6ln’d6d––-•-dm/6Wm,61’n,3•/-2d6a3/u-kk6ad6r/-l3kW/d,6/n6•nm/’-a3/d6ln’d6/n64’n31W•/-2-/-dr6Wm,6•’nrrh/’W-m-m46-m6/gd6un’j1kW•d)

Page 48: Stress prevention at work checkpoints

�&�/�&$0+&"

1’

���3+�/’1�)/�+&4���/5&+!�+,/5�0�/&((&+03$�0��,/0&/"��+$/$�5/�&#(�0�$���,�,!�"",/�$�/!$&5"����/0�+&3��/&$�0��� &�/0+��$�$�)

���3+�/’1�)/�,�/�&&�/4�,3�"/�6�#("�,/0&/�,,�,0/5&+!�+,/0&/"��+$/$�5/,!�"",/�$�!$&5"����)

Page 49: Stress prevention at work checkpoints

��������/’�Em•n3’W4d6/gd61W’/-•-1W/-nm6n–6un’jd’r6-m6-l1’n2-m4un’j-m46•nm,-/-nmr6Wm,61’n,3•/-2-/w)

���b Vgdm6un’j6,dlWm,r6W’d6g-4g6Wm,6un’jd’r6gW2d

k-l-/d,6n’6mn6•nm/’nk6n2d’6/gd-’6un’j:6/gd61n/dm/-Wk–n’6r/’drr6-m•’dWrdr)

b Vn’jd’r6•Wm6–ddk6ln’d6-m6•nm/’nk6-–6/gdw6W’d6Wakd6/n1W’/-•-1W/d6-m6/gd6,d•-r-nmhlWj-m461’n•drr)

b Vn’jd’r6W’d61’naWakw6/gd6lnr/6jmnukd,4dWakdWan3/6/gd-’6un’jr/W/-nmr6Wm,6/Wrjr)6Sgd-’-m2nk2dldm/6-m61kWmm-m46Wm,6•W’’w-m46n3/6•gWm4dr6/n/gdrd6•nm,-/-nmr6•Wm6kdW,6/n63rd–3k6-l1’n2dldm/r6-m1’n,3•/-2-/w6ug-•g6l-4g/6mn/6n/gd’u-rd6adW•g-d2Wakd)66

��o) C’dW/d6un’j61’n•drrdr6-m6ug-•g6un’jd’r6•Wm6•nm/’nk

/gd-’6num6un’j61W•d6Wm,6dvd•3/-nm6n–6/Wrjr)

t) Dd/d’l-md6/gd6dv/dm/6/n6ug-•g6un’jd’r6W’d6-m2nk2d,-m6/gd6,dr-4m6Wm,61kWmm-m46n–6un’j)6M’4Wm-xd,-r•3rr-nmr6nm6gnu6/gdw6•Wm6ad6ln’d6W•/-2dkw-m2nk2d,6-m6un’j6n’4Wm-xW/-nmWk6-rr3dr6r3•g6Wr6un’j6ld/gn,r:61W•d6Wm,61W3rdr)

) Vgd’d61nrr-akd:6-m6•nmr3k/W/-nm6u-/g6lWmW4dldm/:Wkknu6un’jd’r6/nc

e in-m/kw61kWm6un’j6Wrr-4mldm/r6Wm,6/-ldr•gd,3kdrs

e ,d/d’l-md6/gd6ld/gn,:6r1dd,:6•w•kd6Wm,rd.3dm•-m46n–6un’js

e ,d/d’l-md6ugd’d6/gd6un’j6-r6,nmd)

5) Sg’n34g6rlWkk64’n316,-r•3rr-nmr:6Wkknu6un’jd’r6/n6-m–k3dm•d6/gd6•gn-•d6n–6/nnkr:6d.3-1ldm/6Wm,–3’m-/3’d)6

f) Er/Wak-rg6W61’n•drr6ugd’daw6un’jd’r6Wm,6lWmW4d’r•Wm6in-m/kw6,-r•3rr6ldWmr6n–6-l1’n2-m46/gd6un’j-m4dm2-’nmldm/6Wknm46u-/g61’n,3•/-2-/w)

��/���/��� e T’4d6un’jd’r6/n6/Wjd6’dr1nmr-a-k-/w6–n’6/gd6un’j

1’n•drr:6un’j-m46•nm,-/-nmr6Wm,61’n,3•/-2-/w)

e Akknu6un’jd’r6/n6•nm/’nk6r3•g6un’j6–dW/3’dr6Wr6/WrjWrr-4mldm/:61W•-m4:61’-n’-/w6Wm,6rd.3dm•-m46n–-m,-2-,3Wk6un’j)66

e Em•n3’W4d6un’jd’r6/n6’d1n’/6•gWkkdm4dr6-m6un’j-m41’n•d,3’dr6Wm,6Wkrn6Wrr-r/6-m6rdW’•g-m46–n’6rnk3/-nmr/n6r3•g61’nakdlr)

0+�,,/(+�4�$0�&$/�0/5&+!/����!(&�$0,

12

��� /�/��������A6jdw6/n6’d,3•-m46r/’drr6W/6un’j6-r6/n6Wkknu6un’jd’r6/ngW2d6ln’d6•nm/’nk6n2d’6/gd-’6un’j6Wm,6un’j-m4•nm,-/-nmr)

Page 50: Stress prevention at work checkpoints

�&�/�&$0+&"

11

���3+�/’�)/+��$�8�/�+&3(/��,�3,,�&$,/&$/0��/��,��$/�$�/("�$$�$�/&�/5&+!�/�$�"3��$�/5&+!/#�0�&�,�/(���/�$�/,����3"�,)

Page 51: Stress prevention at work checkpoints

��������/’�M’4Wm-xd6’d43kW’6ldd/-m4r6/n6,-r•3rr6un’j1kW•d1’nakdlr6Wm,6rnk3/-nmr)

���b Vn’jd’r6•Wm61’n2-,d6W64’dW/6,dWk6n–61nr-/-2d6-m13/6/n

/gd6rnk3/-nm6n–61’nakdlr6Wm,61kWw6Wm6-l1n’/Wm/6’nkd-m6/gd-’61’W•/-•Wk6W11k-•W/-nm)

b Rnk3/-nmr61’n1nrd,6aw6un’jd’r6/dm,6/n6ad-mdv1dmr-2d:61’W•/-•Wk6Wm,6dWrw6/n6-l1kdldm/)

b Vgd’d6/gd’d6-r61’n2-r-nm6–n’6ldd/-m4r6n–6/Wrj6/dWlr:un’jd’r6–ddk6ln’d6-m6•nm/’nk:6ug-•g6lWw6/’WmrkW/d-m/n6kdrr6r/’drr6Wm,64’dW/d’61’n,3•/-2-/w)

b Vn’jd’r6gW2d6/gd6dv1d’/-rd6/n6Wrrdrr6/gd6/-ld6Wm,’drn3’•dr6md•drrW’w6–n’6W6ina6n’6/Wrj6/n6ad•nl1kd/d,)6Vgdm6/gd’d6W’d6•nmr/’W-m/r6Wm,1’nakdlr:6/gdw6W’d6-m6W63m-.3d61nr-/-nm6/n6n––d’’dWk-r/-•6rnk3/-nmr)

��o) R•gd,3kd6’d43kW’6ldd/-m4r6–n’6un’jd’r6/n6n3/k-md

1’nakdlr6’dkW/d,6/n6/gd-’6un’j6Wm,6r344dr/61nrr-akdrnk3/-nmr)6

t) Fn’l6W6rlWkk6un’j-m464’n316ug-•g6un3k,6Wrjun’jd’r6Wm,6r31d’2-rn’r6/n6,d2dkn16rnk3/-nmr6/nun’j1kW•d61’nakdlr)6

) Sgd6un’j-m464’n316lWw6mdd,6-m–n’lW/-nm6n’/d•gm-•Wk6W,2-•d6/n6’drnk2d6W61’nakdl)6O’n2-,dW,d.3W/d6r311n’/:6-m–n’lW/-nm6Wm,6/d•gm-•Wk6W,2-•d-–6mdd,d,)6

5) Mm•d6/gd6un’j-m464’n316gWr6•nl1kd/d,6-/r6un’j:’d.3dr/6–dd,aW•j6nm6/gd6rnk3/-nmr6-/6gWr61’n1nrd,–’nl6Wkk6un’jd’r:6lWmW4d’r6Wm,6r31d’2-rn’r6-m2nk2d,-m6/gd61’n•drr)

��/���/��� e M’4Wm-x-m46W64’n316n–6un’jd’r6Wm,6r31d’2-rn’r6/n

W,,’drr6W6r1d•-–-•61’nakdl6-r61’n,3•/-2d6Wm,6u-kkW,,’drr6/gd61’nakdl6–’nl6,-––d’dm/61d’r1d•/-2dr)

e I–6un’jd’r6jmnu6/gW/6/gdw6lWw6ad6Wakd6/n61W’/-•-1W/d-m6W6un’j-m464’n316nm6W61’nakdl6’dkW/d,6/n6/gd-’un’j:6/gdw6lWw6ad6ln’d6’dW,w6/n6’d1n’/6un’j1’nakdlr6Wm,6rddj6rnk3/-nmr)

e Sgd6un’j-m464’n316rgn3k,6ad6’dW,w6/n6rddj6/gdW,2-•d6n–6n/gd’r6ugn6gW2d6dv1d’-dm•d,6-m6rnk2-m4r-l-kW’61’nakdlr)

0+�,,/(+�4�$0�&$/�0/5&+!/����!(&�$0,

1�

��� /�/��������Im2nk2-m46un’jd’r6-m6rnk2-m461’nakdlr6lWw6kdW,6/n’W1-,:6-mdv1dmr-2d6Wm,6d––d•/-2d6rnk3/-nmr6/n61’nakdlrWm,:6W/6/gd6rWld6/-ld:6dm•n3’W4d6un’jd’61W’/-•-1W/-nm)

Page 52: Stress prevention at work checkpoints

�&�/�&$0+&"

1�

���3+�/’��)/�&+#/�/,#�""/5&+!�$�/�+&3(/�$/5����/5&+!�+,/�$�/,3(�+4�,&+,/��$��4�"&(/,&"30�&$,/0&/5&+!("���/(+&�"�#,)

���3+�/’��)/+��$�8�/+��3"�+/&$�,�0�/#��0�$�,/�$/5����/5&+!�+,/�+�/��"�/0&/&30"�$�/5&+!�+�"�0��/(+&�"�#,/�$�/,3���,0(&,,��"�/,&"30�&$,)

Page 53: Stress prevention at work checkpoints
Page 54: Stress prevention at work checkpoints

%���!.+2’’%*/..

�=7�(2#;�6 2)�#�&6 2:++)1 76 #26 �22�(7#�&6 #(6 +1�;�(7#( 6 271�22�76 <)1%.6� !�6 :2�6 )�6 �)7!6 �)1 '�&6 �(�6 #(�)1 '�&6 2)�#�&2:++)1 76 2!):&�6 ��6 �)(2#��1��6 7)6 1��:��6 7!�6 �����726 )�<)1%+&���6 271�22)12.6 �)�#�&6 2:++)1 76 +1);#���6 �>'�(� �12�6 2:+�1 ;#2)126 �(�6 �)"<)1%�126 !�&+26 <)1%�12�)+�6 <#7!6 7!�6 +1�22:1�26 �(�6 271�226 �76 <)1%.6 �)�#�&2:++)1 76 �&2)6 #'+1);�26 �)+#( 6 2%#&&2.6� !�1�6 �1�6 ;�1 #):2'��(26 )�6 �(!�(�#( 6 2)�#�&6 2:++)1 76 #(6 7!�6 <)1%+&���.6� !�6 �)&&)<#( 6 7>+�26 )�6 2:++)1 7�6 �')( 6 )7!�12�6 2��'+�1 7#�:&�1&>6 :2��:&�

� �&)2�6 '�(� �'�(7�<)1%�16 1�&�7#)(23

� ':7:�&6 !�&+6 �')( 6 <)1%�123

� 7!�6 :2�6 )�6 �=7�1 (�&6 2):1��26 )�6 �22#27�(��3

� )1 �(#?�7#)(6 )�6 2)�#�&6 ��7#;#7#�236

� +1);#2#)(6 )�6 �#1��76 !�&+6 <!�(6 (�����.

�:�!6 '��2:1�26 ��(6 +1);#��6 +1��7#��&6 �(�6 7#'�&>6 2)�#�&2:++)1 76 #(6 7!�6 <)1%+&���.

Page 55: Stress prevention at work checkpoints

��������.&-�27��&#2!6 �&)2�6 '�(� �'�(7�<)1%�16 1�&�7#)(26 2)6 7!�7<)1%�126 �(�6 '�(� �126 ��(6 �76 2:++)1 76 �1)'6 ���!6 )7!�1.6

���� �)�#�&6 2:++)1 76 ��2��6 )(6 ))�6 '�(� �'�(7�<)1%�1

1�&�7#)(26 �)(71 #�:7�26 �)(2#��1��&>6 7)6 7!�6 1��:�7#)(6 )�271�226 �76 <)1%.6� !#26 #26 ����:2�6 �&)2�6 1�&�7#)(2��7<��(6 <)1%�126 �(�6 '�(� �126 !�&+6 1��:��6 7!���;�12�6 �����726 )�6 271�22.

� �:++)1 76 �1)'6 '�(� �126 ��2��6 )(6 ))�'�(� �'�(7�<)1%�16 1�&�7#)(26 ��(6 #(�1��2�6 <)1%�120��#&#7>6 7)6 �)+�6 <#7!6 271�226 �76 <)1%.6�)1%�126 �����7���>6 <)1%6 271�226 !�;�6 7)6 �)+�6 <#7!6 #76 7!1): !6 ;�1 #):2'��(2�6 �(�6 7!#26 #26 )�7�(6 ���#&#7�7��6 �>6 7!�6 2:++)1 7 #;�(6 �>6 7!�#16 '�(� �126 �(�6 �)"<)1%�12.6

� � !�6 2:++)1 7#;�6 �7')2+!�1�6 �1��7��6 �>6 7!�6 ��7#;�+�1 7#�#+�7#)(6 )�6 �)7!6 '�(� �126 �(�6 <)1%�126 #(2)&;#( 6 <)1%+&���6 +1)�&�'26 ���#&#7�7�26 <)1%+&�����7#)(6 7)6 1��:��6 271�226 �76 <)1%.

��*. ��%�6 #76 �&��16 7)6 �&&6 <)1%�126 7!�76 '�(� �'�(76 #2

�)''#77��6 7)6 ��7#;�&>6 +1);#�#( 6 2:++)1 76 7)6 <)1%�12#(6 #'+1);#( 6 <)1%+&���6 �)(�#7#)(26 �(�6 1��:�#( 271�226 �76 <)1%.

9. #27�(6 ��1��:&&>6 7)6 7!�6 )+#(#)(26 �(�6 �)'+&�#(726 )�<)1%�126 ��):76 <)1%+&���6 +1)�&�'26 �(�6 '�%�6 7!����)1 76 7)6 7�%�6 (���22�1 >6 '��2:1�26 7)6 2)&;�6 7!�+1)�&�'2.

8. �(�):1� �6 <)1%�126 7)6 �))+�1�7�6 <#7!6 '�(� �126 #(#��(7#�>#( 6 �(�6 2)&;#( 6 <)1%+&���6 +1)�&�'2.�)1%�126 )�7�(6 %()<6 7!�6 ���% 1):(�6 �(�6 +)22#�&�2)&:7#)(26 7)6 2:�!6 +1)�&�'26 �(�6 ��(6 !�&+6 '�(� �12'�%�6 (���22�1 >6 �!�( �2.

�. �+�(&>6 �#2�:226 <#7!6 <)1%�126 !)<6 7)6 2)&;�6 #'+)1 7�(7<)1%+&���6 +1)�&�'26 �(�6 1�2+)(�6 7)6 <)1%�120�)'+&�#(726 ��):76 <)1%#( 6 �)(�#7#)(2.6��%�6 ��7#;�'��2:1�26 7)6 �)&&)<6 :+6 7!�2�6 +1)�&�'26 �(��)'+&�#(72.6

�. �1 >6 7)6 1�');�6 ��1 1 #�126 #(6 7!�6 <)1%+&���6 7!�76!�'+�16 �#1��76 �(�6 #(�#1��76 2:++)1 76 ��#( 6 #;�(6 �>'�(� �126 7)6 <)1%�126 �(�6 <)1%6 7��'2.6 �)16 �=�'+&��)+�(&>6 �(():(��6 7!�76 '�(� �126 �1�6 <#&&#( 6 7)�#2�:226 �(>6 <)1%+&���6 +1)�&�'26 <#7!6 <)1%�126 )16 7)!)&�6 1� :&�16 '��7#( 26 <#7!6 <)1%�12.

4. ���)1�6 ))�6 �=�'+&�26 )�6 2:++)1 76 #;�(6 7)6 <)1%�12�>6 '�(� �12�6 )16 #;�(6 7)6 '�(� �126 �>6 <)1%�12. :�&#�#?�6 7!�2�6 ))�6 �=�'+&�2.

��.���.��� � �(�):1� �6 �))+�1�7#)(6 ��7<��(6 '�(� �126 �(�

<)1%�12.6� !#26 #26 ���#&#7�7��6 �>6 )+�(&>6 �(():(�#( 6�6 <)1%+&���6 +)&#�>6 �(�):1� #( 6 '��2:1�26 �)1':7:�&6 2:++)1 7.

� —�7#;�&>6 #(;)&;�6 <)1%�126 #(6 #'+)1 7�(76 ���#2#)("'�%#( 6 +1)��22�26 ��):76 <)1%+&���6 #22:�2.6 ��7�#(7!�6 2:++)1 76 )�6 <)1%�126 #(6 2)&;#( 6 <)1%+&���+1)�&�'2.

� �>6 �77�(7#)(6 7)6 �#���1�(76 +�12)(�&#7#�26 �(�6 27>&�26 )�<)1%#( 6 <#7!#(6 7��'2.6 ��');�6 )�27��&�26 <!#�!!�'+�16 ))�6 '�(� �'�(7�<)1%�16 1�&�7#)(2.

� ��6 �<�1�6 7!�76 �6 &�#22�?"��#1�6 �77#7:��6 �')( '�(� �126 �(�6 �22)�#�7��6 +))16 '�(� �'�(76 )�<)1%+&���6 #22:�26 1��7&>6 !�'+�16 ':7:�&6 2:++)1 7��7<��(6 '�(� �126 �(�6 <)1%�12.

� 1);#��6 71�#(#( 6 7)6 '�(� �126 �(�6 <)1%�126 )(6 ':7:�&2:++)1 76 �(�6 �))+�1�7#)(.6

/*�++.’*�3�#/�%#.�/.4%* .���� ’%�#/+

0�

��� .�.���������))�6 '�(� �'�(7�<)1%�16 1�&�7#)(26 ���#&#7�7�6 ':7:�&2:++)1 76 �)16 2)&;#( 6 <)1%+&���6 +1)�&�'26 �(�6 1��:�#( 271�226 �76 <)1%.6 �(�):1� �6 �6 2:++)1 7#;�6 �7')2+!�1�7!1): !6 �)7!6 �)1 '�&6 �(�6 #(�)1 '�&6 '��(2.

Page 56: Stress prevention at work checkpoints

%���!.+2’’%*/.

0$

���2*�.&-�(.�� �.�/.�!��*./%.�!!.4%* �*+./��/."�#���"�#/.�+.�%""�//��./%.��/�3�!5’*%3���#�.+2’’%*/.�%*.4%* �*+.�#.�"’*%3�#�.4%* �#�.�%#��/�%#+.�#�.*��2��#�.+/*�++�/.4%* (.

���2*�.&-�(.��+/�#.��*��2!!5./%./��.%’�#�%#+.�#�.�%"’!��#/+%�.�#��3��2�!.4%* �*+.��%2/.4%* ’!���.’*%�!�"+.�#�./� ��""����/�."��+2*�+./%.+%!3�./��.’*%�!�"+(

Page 57: Stress prevention at work checkpoints

��������.&, 1)')7�6 ':7:�&6 !�&+6 �(�6 2!�1 #( 6 )�6 %()<&�� �6 �(��=+�1 #�(��6 �')( 6 <)1%�12.6

���� —�7#;�6 �)&&��)1�7#)(6 �')( 6 �)"<)1%�126 !�&+2

�(!�(��6 �)'+�(#)(2!#+6 �(�6 #(�1��2�6 7!������7#;�(�226 )�6 '��2:1�26 7)6 1��:��6 271�226 �76 <)1%.

� �)1%�126#(6�67��'6!�;�6�#���1�(76���% 1):(�26�(�+�12)(�&#7#�2.6�!1): !6!�&+#( 6���!6)7!�16�(�6&#27�("#( 67)6�)&&�� :�2�6<)1%�126&��1 (6!)<67)6�))+�1�7���77�16�(�6�)+�6')1�6�����7#;�&>6<#7!6<)1%6271�22.6

� �)1%�126 )�7�(6 ���&6 #2)&�7��6 �(�6 �76 �6 &)226 #(6 2)&;#( 7!�#16 +�12)(�&6 +1)�&�'2.6—62:++)1 7#;�6 �7')2+!�1�!�&+26 2:�!6 <)1%�126 1���#;�6 ��;#��6 �1)'6 �)&&�� :�2�(�6 �)+�6 ��77�16 <#7!6 �6 2��'#( &>6 �#�� #�:&76 2#7:�7#)(.

� �:7:�&6 ��1�6 �(�6 2>'+�7!>6 (:1 7:1��6 �')( 6 <)1%�12 1��7&>6 �22#2726 <#7!6 #��(7#�>#( 6 1��2)(26 �)16 <)1%+&���+1)�&�'26 �(�6 � #(�#( 6 �����7#;�6 '��(26 )�6 1��:�#( 271�226 �76 <)1%.

��*. �(�):1� �6 ':7:�&6 2:++)1 76 �')( 6 <)1%�126 #(

#��(7#�>#( 6 �(�6 2)&;#( 6 <)1%+&���6 +1)�&�'2.6� !#26 #2��276 �)(�6 �>6 ��7#;�&>6 +�1 7#�#+�7#( 6 #(6 $)#(76 ���#2#)(2#(6 �6 <)1%6 7��'6 �(�6 )1 �(#?#( 6 1):+6 �#2�:22#)(2��):76 2)&;#( 6 �)'')(6 +1)�&�'2.

9. �#2�:226 <�>26 �(�6 '��(26 )�6 +1);#�#( 6 ':7:�&2:++)1 76 <#7!#(6 �6 <)1%6 7��'�6 )16 ��7<��(6 �#���1�(77��'2�6 7)6 2)&;�6 +1)�&�'26 �76 <)1%.

8. —22# (6 ��;#2�126 )16 '�(7)126 �)16 (�<6 <)1%�126 �(�<)1%�126 <#7!6 +1)�&�'2.6 �=�!�( �6 �=+�1 #�(��26 #(+1);#�#( 6 ��;#��6 �(�6 '�(7)1 #( .

�. 1)')7�6 7!�6 �)1 '�7#)(6 )�6 �:7)()'):26 <)1%6 7��'2�(�6 �(�):1� �6 2:++)1 7#;�6 7��'<)1%.6 1�#2�6 ))�7��'<)1%6 +�1�)1 '�(��.

�. ��#2�6 �<�1�(�226 )�6 7!�6 ��;�(7� �26 )�6 +1)')7#( ':7:�&6 2:++)1 76 <#7!#(6 <)1%6 7��'2�6 )16 ��7<��(�#���1�(76 7��'2.6 �#2�:226 7!�2�6 ��;�(7� �26 #('��7#( 26 �(�6 71�#(#( 6 2�22#)(2.

��.���.��� � �)&&��76 ))�6 �=�'+&�26 )�6 ':7:�&6 2:++)1 76 �')(

<)1%�126 �)16 2)&;#( 6 <)1%+&���6 +1)�&�'26 )16 �22#27#( �)"<)1%�126 #(6 �#�� #�:&76 2#7:�7#)(2.6 :�&#�#?�6 7!�2� ))�6 �=�'+&�26 7!1): !6 �++1)+1 #�7�6 '��(26 2:�!6 �2(�<2&�77�12.

� �=�!�( �6 7!�6 +)2#7#;�6 �=+�1 #�(��26 )�6 ��;#2�126 �(�'�(7)126 #(6 +1);#�#( 6 2:++)1 76 �)16 7!�#16 �)"<)1%�12.��&+6 7!�'6 :+ 1���6 7!�#16 2%#&&26 �(�6 ��+��#7#�26 #(7!�#16 ��;#2)1 >6 �(�6 '�(7)1 #( 6 <)1%.

� �(6 7��'6 '��7#( 2�6 �#2�:226 <�>26 7)6 �(!�(��6 ':7:�&2:++)1 7.6 �#2�:226 �)(�1�7�6 �=�'+&�26 �(�6 �����7#;�2:++)1 76 '��2:1�2.

/*�++.’*�3�#/�%#.�/.4%* .���� ’%�#/+

�7

��� .�.���������:++)1 76 �1)'6 �)&&�� :�26 7!1): !6 ��>"7)"��>�)&&��)1�7#)(6 �(�6 <)1%6 7��'6 ��7#;#7#�26 ��(6 ��;�&)+6 �':7:�&&>6 2:++)1 7#;�6 1�&�7#)(2!#+6 �)(�:�#;�6 7)6 271�22+1�;�(7#)(.

Page 58: Stress prevention at work checkpoints

%���!.+2’’%*/.

�&

���2*�.&,�(.�#�%2*���."2/2�!.+2’’%*/.�"%#�.4%* �*+.�#���#/��5�#�.�#�.+%!3�#�.4%* ’!���.’*%�!�"+(.���+.�+.��+/�%#�.�5.�%�#/.����+�%#+.�#.�.4%* ./��".%*.�*%2’��+�2++�%#+.��%2/.+%!2/�%#+(

���2*�.&,�(.�� �.�%%�.2+�.%�.��3�+�*+.�#�."�#/%*+.�#’*%3���#�.+2’’%*/.�%*./���*.�%�4%* �*+(.��!’./��".2’�*���/���*.+ �!!+.�#./���*.��3�+%*5.�#�."�#/%*�#�.4%* (

Page 59: Stress prevention at work checkpoints

��������.&����(7#�>6 �(�6 :7#&#?�6 �=7�1 (�&6 2):1��26 �)16 +1);#�#( �'+&)>��6 �22#27�(��.

���� �(6 1�2+)(�#( 6 7)6 �(�6 2)&;#( 6 ;�1 #):26 +1)�&�'2

�����6 �>6 �'+&)>��26 �76 <)1%�6 #76 #26 :2��:&6 7)6 :7#&#?��=7�1 (�&6 2):1��26 )�6 �22#27�(��.

� �)�#�&6 <)1%�12�6 �):(2�&&#( 6 2�1 ;#��26 �(�6 �'+&)>���22#27�(��6 +1) 1�''�26 ,�— 2-6 ��(6 �22#276 #(�#;#�:�&�'+&)>��26 7)6 �=�'#(�6 �(�6 2)&;�6 +1)�&�'26 7!�7<):&�6 )7!�1<#2�6 ��6 �#�� #�:&76 7)6 �)+�6 <#7!6 �>7!�'2�&;�2.6� !�>6 ��(6 �22#27�6 �)16 �=�'+&��6 #(6 ���&#( <#7!6 <)1%6 #22:�2�6 �1 : 6 �(�6 �&�)!)&6 ��:2��6 ���5—�����(�6 )7!�16 2)�#�&6 �(�6 ��'#&>6 #22:�2.

� �'+&)>��26 <!)6 (���6 !�&+6 ��(6 ��6 �22#27��6 7!1): !�(6 �— 6 �27��&#2!��6 #(6 7!�6 <)1%+&���6 <#7!6 7!�2:++)1 76 )�6 �=7�1 (�&6 2�1 ;#��2.6� !�6 :2�6 )�6 2:�!6 �+1) 1�''�6 #26 1��)''�(���6 7)6 +1);#��6 �����7#;�2:++)1 76 �)16 �'+&)>��26 <!)6 ����6 2:�!6 �#�� #�:&72#7:�7#)(2.

��*. ��;#�<6 7!�6 (���6 �)16 2)�#�&6 2�1 ;#��26 �)16 <)1%�126 <!)

!�;�6 �#�� #�:&7#�26 #(6 ���&#( 6 <#7!6 7!�#16 +�12)(�&+1)�&�'2.6—77�(7#)(6 #26 �1�<(6 7)6 +�1 7#�:&�1&>6 �#�� #�:&7+1)�&�'26 2:�!6 �26 �&�)!)&6 )16 �1 : 6 ��:2��6 2)�#�&6 �(���'#&>6 &#��6 #22:�2�6 � ��6 ��'#&>6 '�'��126 )16 +�12)(2<#7!6 �#2��#&#7#�2.6 ��1 (6 �1)'6 �=�'+&�26 )�6 �����7#;�2�1 ;#��26 +1);#���6 �>6 �=7�1 (�&6 2)�#�&6 <)1%�126 �(�)7!�16 2)�#�&6 2�1 ;#��6 +1);#��12�6 �(�6 �22�226 7!�6 '�1 #72)�6 :7#&#?#( 6 7!�'.

9. �)(2:&76 <#7!6 �=7�1 (�&6 2)�#�&6 <)1%�126 �(�6 )7!�12)�#�&6 2�1 ;#��6 +1);#��12�6 #(�&:�#( 6 �— 6 +1);#��12�6)(6 <�>26 )�6 �22#27#( 6 <)1%�126 7!1): !6 :2#( 6 7!�#12�1 ;#��2.6 ��%�6 2:1�6 7!�1�6 �1�6 ���/:�7�6 1�2):1��267)6 2��:1�6 7!�6 �22#27�(��6 )�6 2:�!6 2�1 ;#��2.

8. ��2# (�7�6 +�)+&�6 7)6 ��6 #(6 �!�1 �6 )�6 �))+�1�7#( <#7!6 �=7�1 (�&6 2�1 ;#��26 <!#�!6 +1);#��6 2)�#�&6 2:++)1 71�/:#1��6 �>6 <)1%�12.

�. �(2:1�6 2:++)1 76 �1)'6 '�(� �12�6 2:+�1 ;#2)126 �(�6 �)"<)1%�126 #(6 +&�((#( 6 �(�6 +1);#�#( 6 2)�#�&6 2:++)1 72�1 ;#��26 �)16 7!)2�6 <)1%�126 #(6 (���6 )�6 7!�'.6

�. ��#(7�#(6 �)(� #��(7#�&#7>6 ��):76 7!�6 2�1 ;#��26 +1);#���7)6 #(�#;#�:�&6 <)1%�12.6

��.���.��� � �!�1�6 (���22�1 >�6 �1 1�( �6 �)16 � &�=#�&�6 <)1%

2�!��:&�26 �(�6 +�#�6 &��;�6 �)16 <)1%�126 ���&#( 6 <#7!+�12)(�&6 +1)�&�'2.

� —22�226 7!�6 �����7#;�(�226 )�6 7!�6 2)�#�&6 2�1 ;#��2+1);#���6 �>6 �=7�1 (�&6 � �(�#�2.6—26 7!�6 (���26 )�#(�#;#�:�&26 �#���1�6 ��1��:&&>6 �=�'#(�6 +�12)(�&6 (���2�(�6 2#7:�7#)(2.

� 1);#��6 :#��(��6 �(�6 71�#(#( 6 7)6 2:+�1 ;#2)126 �(�<)1%�126 #(6 7!�6 :2�6 )�6 �=7�1 (�&6 2)�#�&6 2�1 ;#��2.

/*�++.’*�3�#/�%#.�/.4%* .���� ’%�#/+

�1

��� .�.���������=7�1 (�&6 2):1��2�6 #(�&:�#( 6 �— 2�6 �1�6 �6 ;�&:��&�1�2):1��6 #(6 !�&+#( 6 <)1%�126 #(6 (���6 )�6 2)�#�&�22#27�(��.

Page 60: Stress prevention at work checkpoints

%���!.+2’’%*/.

�0

���2*�.&��(.�*%3���./��.+�*3���+.%�.+%���!.4%* �*+.�#�.%/��*.�"’!%5���++�+/�#��.+�*3���+./%.�++�+/.4%* �*+./%.���!.4�/�.’�*/��2!�*!5.������2!/’*%�!�"+.+2��.�+.�!�%�%!.��2+�.%*.+%���!.�#�.��"�!5.!���.�++2�+(

���2*�.&��(.�#+2*�.+2’’%*/.�*%".)2�!�����.*�+%2*��.’�%’!�./%./*��#.4%* �*+./%’*%/��/./��"+�!3�+.�#�.*��2��.+/*�++.�/.4%* (

Page 61: Stress prevention at work checkpoints

��������.&$�1 �(#?�6 2)�#�&6 ��7#;#7#�26 �:1 #( 6 )16 ��7�16 <)1%6 !):12.6

���� �)�#�&6 ��7#;#7#�2�6 #(�&:�#( 6 #(�)1 '�&6 '��7#( 26 �(�

1��1��7#)(�&6 ��7#;#7#�2�6 ���#&#7�7�6 �))+�1�7#)(6 ��7<��('�(� �126 �(�6 <)1%�126 �(�6 �')( 6 <)1%�12.6 �:�!��7#;#7#�2�6 :(��1 7�%�(6 7!1): !6 7!�6 ;)&:(7�1 >6 #(#7#�7#;�)�6 '�(� �126 �(�6 <)1%�12�6 !�&+6 #'+1);�6 7!�6 ���&#( )�6 �)'+�(#)(2!#+.

� �)�#�&6 ��7#;#7#�26 1��7&>6 �(!�(��6 ':7:�&:(��127�(�#( 6 �')( 6 +�)+&�6 <#7!6 �#���1�(7���% 1):(�26 �(�6 !�&+6 '�#(7�#(6 ))�6 !:'�(1�&�7#)(2.6 �:�!6 ��7#;#7#�26 �1�6 7!:26 �)(�:�#;�6 7)6 $)#(7���)1 726 7)6 #'+1);�6 <)1%#( 6 �)(�#7#)(26 �(�6 1��:��271�226 �76 <)1%.

� ��1 #):26 2)�#�&6 �(�6 1��1��7#)(�&6 ��7#;#7#�26 ��(6 ��:(��1 7�%�(6 �)16 <)1%�12.6 �:#7��&�6 ��7#;#7#�26 ��(6 ����2#&>6 +&�((��6 �(�6 #'+&�'�(7��6 <#7!6 7!��))+�1�7#)(6 )�6 &)��&6 +�)+&�.6

��*. �#(�6 ):7�6 7!1): !6 <)1%+&���6 '��7#( 26 �(�

#(7�1 ;#�<2�6 <!�76 7>+�26 )�6 2)�#�&6 ��7#;#7#�26 �1���;):1��6 �>6 '�(� �126 �(�6 <)1%�12.

9. �)1 '6 �6 2'�&&6 7��'6 �)'+1 #2#( 6 '�(� �126 �(�<)1%�126 7)6 27:�>6 7!�#16 +1���1�(��26 �)16 )1 �(#?#( 2)�#�&6 ��7#;#7#�26 �(�6 �++1)+1 #�7�6 7#'#( .

8. 1)+)2�6 7)6 '�(� �126 �(�6 <)1%�126 ;�(:��6 �)(7�(7�(�6 7#'#( 6 )�6 2)�#�&6 ��7#;#7#�2�6 �(�6 �#(6 7!�#1�������%6 7)6 #'+1);�6 7!�6 +&�(.6�!�1�6 �++1)+1 #�7��)1 �(#?�6 ��7#;#7#�26 �:1 #( 6 <)1%6 !):126 2)6 7!�76 '�(>��(6 �77�(�.

�. &�(6 2)�#�&6 ��7#;#7#�26 <#7!6 7!�6 �))+�1�7#)(6 )�6 �26 '�(>+�)+&�6 �26 +)22#�&�.6�1 >6 7)6 '�#(7�#(6 �(6 �'#���&��7')2+!�1�6 �(�6 7!�6 ;)&:(7�1 >6 (�7:1�6 )�6 ��7#;#7#�2. �1 7#�2�6 �:&7:1�&6 �;�(72�6 2+)1 726 �;�(726 )16 #(�)1 '�&'��7#( 26 �1�6 �)'')(&>6 )1 �(#?��.

�. �;�&:�7�6 �(>6 2)�#�&6 ��7#;#7#�26 :(��1 7�%�(6 �(�#'+1);�6 7!�6 ;�(:��6 �)(7�(76 �(�6 7#'#( 6 ��2��6 )(�������%6 �1)'6 +�1 7#�#+�(72.

��.���.��� � ��1 (6 �1)'6 2#'#&�16 �;�(726 2:���22�:&&>6 )1 �(#?��6 �>

)7!�16 &)��&6 �(7�1 +1 #2�26 �(�6 1):+2.6 �=�'+&�26 �1���:(��(76 #(6 �(>6 &)��&#7>.6

� �(�&:��6 #(�)1 '�&6 �;�(726 �771��7#;�6 7)6 +�1 7#�#+�(722:�!6 �26 +1 #?�" #;#( 6 ��1�')(#�2�6 �'�2�6 ':2#��&6 )1�:&7:1�&6 �;�(72�6 )16 �)'+�7#7#)(2.

� ��%�6 #(7)6 ���):(76 7!�6 �:&7:1�&6 �#���1�(��26 )�+�1 7#�#+�(72.

/*�++.’*�3�#/�%#.�/.4%* .���� ’%�#/+

��

��� .�.���������)�#�&6 �(�6 1��1��7#)(�&6 ��7#;#7#�26 !�&+6 �(!�(��6 ':7:�&:(��127�(�#( 6 �(�6 '�#(7�#(6 ))�6 !:'�(6 1�&�7#)(2.� !�>6 ���#&#7�7�6 $)#(76 ���)1 726 7)6 1��:��6 271�226 �76 <)1%.

Page 62: Stress prevention at work checkpoints

%���!.+2’’%*/.

��

���2*�.&$�(.��#�.%2/�./�*%2��.4%* ’!���."��/�#�+.�#�.�#/�*3��4+�.4��/./5’�+%�.+%���!.��/�3�/��+.�*�.��3%2*��.�5."�#���*+.�#�.4%* �*+(

���2*�.&$�(.*��#�6�.�2!/2*�!.�3�#/+�.+’%*/+.�3�#/+.%*.�#�%*"�!."��/�#�+.�#.�#�"����!�.�/"%+’��*�.4�/�./��.�%%’�*�/�%#.%�.�+."�#5.’�%’!�.�+.’%++��!�(

Page 63: Stress prevention at work checkpoints

��������.17 1);#��6 !�&+6 �(�6 2:++)1 76 7)6 <)1%�126 <!�(6 (�����.

���� �#���1�(76 <)1%�126 (���6 �#���1�(76 &�;�&26 �(�6 7>+�26 )�

2)�#�&6 2:++)1 76 ��+�(�#( 6 )(6 7!�#16 <)1%+&����)(�#7#)(2�6 +�12)(�&6 �#1�:'27�(��26 �(�6 #(�#;#�:�&+1���1�(��2.6 �76 #26 7!�1��)1�6 (���22�1 >6 7)6 +1);#��#(�#;#�:�&6 <)1%�126 )16 7��'26 <#7!6 &)��&&>6 �)�:2��!�&+6 �(�6 2:++)1 76 <!�(6 7!�>6 �1�6 (�����.

� ��&+6 �(�6 2:++)1 76 ���+7��6 7)6 7!�6 (���26 )�6 #(�#;#�:�&<)1%�126 )16 7��'26 ��(6 ��276 ��6 +1);#���6 �>'�(� �126 �(�6 <)1%�126 <!)6 '�#(7�#(6 �&)2�6 1�&�7#)(2<#7!6 7!)2�6 #(6 (���6 )�6 #7.6 �>6 �(�):1� #( 6 7�1 �7��2:++)1 7�6 <)1%#( 6 �)(�#7#)(26 �(�6 +�12)(�&�#1�:'27�(��26 ��(6 ��6 #'+1);��.

� �#'�&>6 2:++)1 76 +1);#���6 7)6 <)1%�126 !�;#( 6 �#�� #�:&7>�)+#( 6 <#7!6 �=#27#( 6 2#7:�7#)(26 ��(6 !�&+6 7!�'6 � #(�2:#7��&�6 '��(26 )�6 1��:�#( 6 271�226 �76 <)1%.

��*. ��%�6 2:1�6 7!�76 '�(� �12�6 2:+�1 ;#2)126 �(�6 <)1%�12

:(��127�(�6 7!�6 )+�("�))16 +)&#�>6 )�6 7!�6 <)1%+&����(�6 7�&%6 7)6 ���!6 )7!�16 <!�(6 7!�>6 !�;�6 +1)�&�'2.

9. �(�):1� �6 <)1%�12�6 2:+�1 ;#2)126 �(�6 '�(� �126 7)1� :&�1&>6 �2%6 ���!6 )7!�16 !)<6 7!�>6 �1�6 �)#( .6��&%1� :&�1&>�6 7)6 71 >6 7)6 :(��127�(�6 7!�6 (���26 )�6 #(�#;#�:�&<)1%�126 �)16 !�&+6 �(�6 2:++)1 7.

8. 1);#��6 :2��:&6 2:++)1 76 7)6 <)1%�126 )16 7��'26 <!�(7!�>6 ����6 +1)�&�'26 <!#�!6 �1�6 �#�� #�:&76 7)6 2)&;�7!1): !6 7!�#16 )<(6 #(�#;#�:�&6 ���)1 72.6� !�1�6 #26 �6 1��7;�1 #�7>6 )�6 2:�!6 +1)�&�'2�6 �(�6 7!�1��)1�6 #76 #2(���22�1 >6 7)6 :(��127�(�6 #(�#;#�:�&6 �#1�:'27�(��2�(�6 �))+�1�7�6 #(6 �6 2:#7��&�6 '�((�16 7)6 2)&;�6 7!�'.6

�. 1);#��6 2:++)1 76 #�6 +)22#�&�6 �(�6 �++1)+1 #�7�6 <!�(6 �<)1%�16 (���26 !�&+.6 �;�&:�7�6 7!�6 ��� #���>6 )�6 7!�2:++)1 76 �(�6 :7#&#?�6 �=7�1 (�&6 2):1��26 )�6 2:++)1 76 #�(���22�1 >.6

��.���.��� � ��+6 �&)2�6 �)(7��76 <#7!6 �&&6 <)1%�12.6 �)16 �=�'+&��

�(�):1� �6 '�(� �126 �(�6 2:+�1 ;#2)126 7)6 7�&%6 7)<)1%�126 �76 7!�#16 <)1%2#7�2.

� � #7!6 %�>6 +�)+&�6 +�1 7#�#+�7#( 6 #(6 +1);#�#( 6 2:++)1 77)6 <)1%�12�6 �#2�:226 <!�76 7>+�26 )�6 2:++)1 76 �(�6 7#'#( <#&&6 ��6 �����7#;�.

� ��+6 #(�#;#�:�&6 #22:�26 +1 #;�7�6 �(�6 �)(� #��(7#�&.

/*�++.’*�3�#/�%#.�/.4%* .���� ’%�#/+

�-

��� .�.���������#'�&>6 !�&+6 7)6 <)1%�126 #(6 (���6 ���#&#7�7�26 7!�#1�����7#;�(�226 #(6 �)+#( 6 <#7!6 +1�22:1�26 �(�6 271�22.

Page 64: Stress prevention at work checkpoints

%���!.+2’’%*/.

�,

���2*�.17�(.�*%3���.+2’’%*/./%.4%* �*+.4��#./��5.����’*%�!�"+./��5.��#�.������2!/./%.+%!3�./�*%2��./���*.%4#�#��3��2�!.���%*/+(.

���2*�.17�(.��.�*��#�!5.4��#.’*%3���#�.+2’’%*/./��!%*��./%/��.+�/2�/�%#.�����.�5.�.4%* �*.4�%.#���+.��!’(.

Page 65: Stress prevention at work checkpoints
Page 66: Stress prevention at work checkpoints

Physical environment

The physical environment is a contributing factor to work stress. It is important to provide a safe, healthy and comfortable environment for workers. This can beachieved by assessing and controlling environmentalrisks with the active participation of workers. Practicalmeasures can be taken based on site-specificassessment of environmental risks. The following areparticularly important for preventing stress related to thephysical environment:

� establish clear procedures for risk assessment andcontrol;

� provide a comfortable working environment;

� eliminate or reduce hazards at their source;

� provide clean, refreshing rest facilities;

� establish emergency procedures and responseplans.

It is essential to build a safe, healthy and comfortableworking environment conducive to preventing stressamong workers, in line with developments inoccupational safety and health management systems.

Page 67: Stress prevention at work checkpoints

CHECKPOINT 21Establish clear procedures for risk assessment andcontrol based on existing occupational safety and healthmanagement systems.

WHY• The employer has a duty to provide a safe and

healthy working environment for the workers.

• Risk assessment and control involves theidentification and assessment of hazards and risks inthe workplace which might cause harm to workers’safety and health, and prioritization of measures toeliminate hazards and minimize risks.

• Methods of risk assessment and control consist ofthe following elements, normally performed in thefollowing order:

— identify and characterize hazards, and assessrisks;

— determine the risk (the potential that a hazardwill lead to an undesirable outcome such asaccident, injury or death);

— identify ways to reduce those risks;— prioritize and implement risk reduction

measures based on a strategy.

• Risk assessment and control in the workplace notonly contributes to the continuous improvement ofsafety and health in the workplace, but also helps ingaining the confidence of the workers regarding theemployer’s concern for the working environment.

HOW1. Identify significant safety and health risks in the

working environment by a joint walk-through of theworkplace and group discussion involvingsupervisors and workers.

2. Identify who is at risk from the different kinds of riskfactor.

3. Rate the risks with respect to existing controlmeasures. This is done by following the risk ratingprocedures within existing occupational safety andhealth management systems.

4. Find out what additional control measures arenecessary. According to the prioritization of thesemeasures, implement effective risk control measureswith the active participation of the supervisors andworkers concerned.

5. Record the results of risk assessment and control. Itis essential for management to review the recordand discuss how continual improvement can besecured with the participation of workers.

SOME MORE HINTS— Risk assessment and control must be evaluated

regularly, in particular when there is change in thework process, use of hazardous chemicals or gases,or legislative requirements.

— Each workplace is different. Therefore, carrying outan assessment of risks at a particular workplace willhelp to produce tailor-made solutions to problemswithin that particular situation rather than togeneralized risks.

— Workers with disabilities, pregnant women andnursing mothers might be at additional risk whenworking in certain environments. They may havespecial requirements which must be taken intoaccount when assessing and addressing risks.

— Monitor and review the results of risk controlmeasures. The results of monitoring and reviewshould be communicated to all workers concerned.

Stress prevention at work checkpoints

50

POINTS TO REMEMBERAssess and control risks in the working environment.Secure the active participation of workers or theirrepresentatives in this process.

Page 68: Stress prevention at work checkpoints

Physical environment

51

Figure 21a. Identify and rate safety and health risks in the working environmentby a joint walk-through and group discussion involving supervisors and workers.

Figure 21b. For effective risk control, determine what control measures arenecessary through joint discussion with supervisors and workers.

Page 69: Stress prevention at work checkpoints

CHECKPOINT 22Provide a comfortable working environment that isconducive to physical and mental health.

WHY• A comfortable working environment and workplace

contribute towards the health, safety and well-beingof the workers, which in turn increases theirproductivity.

• Maintaining good physical and mental health amongthe workforce is important to industry productivityand profitability. This should be reinforced bycontinual improvement of the working environment.

• The sustainable improvement of occupational safetyand health can be achieved by providing a safe,healthy and comfortable working environment.

HOW1. Recognize and accept the employer’s responsibility

to provide a safe and healthy workplace and workenvironment for his or her employees.

2. Communicate to all workers the occupational safetyand health policy, and implement actionprogrammes based on this policy.

3. Undertake risk assessment and control asappropriate to identify and mitigate workplacehazards.

4. Implement all statutory safety and healthrequirements.

5. Ensure workers receive sufficient information,instruction and training regarding the risksassociated with work activities and how to takeprotective measures against them.

SOME MORE HINTS— Try to improve the working environment and make

the workplace comfortable for workers. Useindicators, for example, with respect to illumination,noise, and airborne concentrations of dust andhazardous chemicals.

— Fix a target for reducing work-related accidents andillnesses. Discuss with managers, supervisors andthe workers concerned how to achieve the target.

— Make sure the views of workers are reflected indecision-making concerning improvement of theworking environment.

— Use appropriate information materials and posters toinform workers about workplace risks, properpreventive measures and progress being made incontrolling them.

Stress prevention at work checkpoints

52

POINTS TO REMEMBERA good working environment is a motivating factor forworkers. It is essential to create a comfortableworking environment conducive to the physical andmental health of all workers.

Page 70: Stress prevention at work checkpoints

Physical environment

53

Figure 22a. Recognize theemployer’s responsibility toprovide a safe and comfortableworkplace and workenvironment for each worker.

Figure 22b. Provide a comfortableworking environment for workers.Implement workplaceimprovements and make sure thatthe views of workers are reflectedin decision-making.

Page 71: Stress prevention at work checkpoints

CHECKPOINT 23Eliminate or reduce safety and health hazards at their source.

WHY• Control of hazards at source is the first approach to

reducing the hazards associated with work activitiesand processes in order to protect the workers, thepublic and the environment.

• Control of hazards at source is an effective practicalapproach – and the preferred strategy for safety andhealth at work – as it is often cost-effective. It offersenterprises substantial savings in reducing thewaste of raw materials, as well as in costs forpollution control, workers’ injury and ill health, andliability.

• Workers are protected against hazards when controlof hazards takes place at source.

HOW1. Confirm whether any identified workplace hazards

can be eliminated by modifying the work process or replacing hazardous materials with non-hazardous ones.

2. Apply engineering controls to enclose or coverhazardous materials and work processes so thatworkers are not exposed to associated risks.

3. When the sources of workplace hazards cannot beeliminated or enclosed, apply additionalengineering control measures to reduce exposurelevels. For example, effective local exhaustequipment should be installed to reduce airborneconcentrations of dust or hazardous chemicals thatleak into the air in the workplace.

4. Discuss with supervisors and workers whetheradditional engineering control measures or the useof personal protective equipment are needed.

5. Where engineering controls are not effective oradequate to reduce exposure to a safe level,personal protective equipment must be used.

6. Check that appropriate types of personal protectiveequipment are chosen and adequately used.

SOME MORE HINTS— Ensure that waste disposal procedures are

appropriate.

— When new work processes are introduced or amajor change occurs in work processes, assess therisk of exposure to hazards.

Stress prevention at work checkpoints

54

POINTS TO REMEMBERTo protect workers, apply engineering control ofhazards at source. Resort to personal protectiveequipment only if engineering controls and otherprotective measures are not adequate and cannotreduce the exposure of workers to a safe level.

Page 72: Stress prevention at work checkpoints

Physical environment

55

Figure 23a. Apply engineering controls,such as two-button control for a dangerouspress machine, so that workers are notexposed to associated risks.

Figure 23b. Enclose the hazard source, suchas a noisy machine, to reduce the safetyand health risk and increase productivity.

Page 73: Stress prevention at work checkpoints

CHECKPOINT 24Provide clean rest facilities.

WHY• Clean and well-maintained rest facilities for

employees ensure good hygiene and tidiness in theenterprise.

• Workers who do arduous and hazardous work orwork in polluted areas need clean rest areas. Theseareas must be free from the risks of inhalation ofpolluted air, absorption of pollutants through the skinand ingestion through food.

• A good, clean, homey rest area with all amenitieshelps maintain good working conditions andworkers’ health.

• Clean rest facilities are a mark of a good, employee-friendly workplace.

HOW1. Provide a sufficient number of conveniently located

rest rooms away from the workstation and maintainthe hygiene of these rooms. Regularly check thecleanliness and maintenance of these facilities.

2. Along with the rest areas, provide the following well-maintained facilities with due consideration forpregnant women and nursing mothers:

— access to clean and pure drinking water;

— eating areas free from dust and industrialpollutants;

— good changing, washing and sanitary areas.

3. Rest areas must have adequate seatingarrangements such as chairs (with back- and arm-rests), sofas and tables. Rest areas must be free fromnoise, dust, and chemicals and other industrialpollutants. Maintain a comfortable temperature in the

rooms (provide a heater in cold countries and air conditioner in tropical countries), with adequateventilation.

4. Improve the design of and introduce additionalfacilities to rest areas, if needed, in consultation withthe employees.

SOME MORE HINTS— Rest facilities must not be used for changing

personal protective clothing that has beencontaminated during work operations. There mustbe separate rooms for changing work clothing andoutdoor clothing.

— Pregnant women and nursing mothers should beprovided with additional facilities where they can liedown and rest or feed their babies, if necessary.

— Smoking should be prohibited in rest areas for allworkers. Separate rooms or areas for smokers, ifprovided, should have signs warning that smoking isbad for one’s health.

Stress prevention at work checkpoints

56

POINTS TO REMEMBERClean and well-maintained rest facilities and otheramenities are always appreciated by workers andprovide a homey atmosphere.

Page 74: Stress prevention at work checkpoints

Physical environment

57

Figure 24a. Provide a sufficient number of conveniently located rest rooms for workers and periodically check thehygiene of these rooms.

Figure 24b. Provide comfortable and hygienic eating areas free from noise, dust and pollutants.

Page 75: Stress prevention at work checkpoints

CHECKPOINT 25Establish emergency plans to facilitate emergencyoperations and rapid evacuation.

WHY• A fire, natural disaster or major accident can happen

at any time and everyone in the workplace needs toknow how to react and what to do.

• Fear of an emergency such as a fire, flood orexplosion, coupled with lack of knowledge of whatto do, can create panic reactions, discomfort, stressand, ultimately, a negative impact on productivity.

• A well-written, communicated and drilledemergency plan can reduce the seriousconsequences of a major emergency and prevent a minor emergency from becoming a majorcatastrophic event.

• As it may be difficult to remember everything thatneeds to be done in an emergency, an easy-to-read,well-organized set of instructions must be preparedin advance. Everyone must be trained in carryingout emergency procedures, including evacuation.

HOW1. With the assistance of municipal officials, determine

the nature of potential emergencies that may affectthe workplace as well as the surroundingcommunity.

2. Include the employer, workers, safety and healthpersonnel, and municipal emergency services indiscussions to determine what kinds of action needto be taken in each type of emergency. Take intoaccount the likelihood of fire, explosion and therelease of hazardous substances, and potentialinjuries.

3. Through group discussion, establish priority actionswhich need to be taken for each type of emergency.These may include shut-down procedures, calling inoutside help, first-aid procedures and emergencyevacuation. Workers, supervisors, and safety andhealth personnel must participate in these

discussions. Take into account workers with specialneeds such as those with disabilities and pregnantwomen.

4. Once the procedures are established, makeemergency actions known to all concerned. Forthose who must take specific action in anemergency, frequent and repeated training isessential. Conduct evacuation drills.

5. Clearly post and continually update a list ofemergency telephone numbers, emergencyprocedures and evacuation routes. Confirm that allworkers know where the list is located. Make surethat all on-site emergency equipment (first-aidboxes, emergency medical equipment, protectiveequipment, means of transport such as emergencystretchers, and fire-fighting equipment) are clearlymarked and readily accessible.

SOME MORE HINTS— When planning for evacuation, ensure that each

workstation has two unobstructed, clearly lightedmeans of exit all the way out of the workplace, andthat there is an external meeting-place whereworkers can be accounted for.

— Make it clearly known who will be in charge duringemergencies.

— When changes occur in the workplace which impacton emergency procedures (e.g., changes inproduction or remodelling), make sure the changes are reflected in emergency plans and procedures.

— In developing emergency plans, include anassessment of risks in the vicinity of the workplace.

Stress prevention at work checkpoints

58

POINTS TO REMEMBEREveryone in the workplace should know exactly whatto do in an emergency. Good emergency planningcan prevent serious accidents.

Page 76: Stress prevention at work checkpoints

Physical environment

59

Figure 25a. Prepare emergency action plans with the participation of workers.Secure evacuation routes and first-aid measures for all workers, includingthose with special needs.

Figure 25b. Make sure that workers know how to use on-site emergencyequipment such as fire-fighting equipment.

Page 77: Stress prevention at work checkpoints
Page 78: Stress prevention at work checkpoints

Work–life balance andworking time

�)1%�&#��6��&�(��6�(�6<)1%#( "7#’�6�11�( �’�(726�1�#’+)17�(76���7)126#’+��7#( 6)(6271�226�76<)1%,�’+1);�’�(7267)6<)1%#( "7#’�6�11�( �’�(726�(�6)7!�1’��2:1�26’�>6��6(���22�1>67)6��77�162:++)176<)1%�&#����&�(��,6�71�226�76<)1%6#26+�17#�:&�1&>61�&�7��67)6&)( <)1%#( 6!):12�6#11� :&�162!#�762>27�’2�6�(�6<!�7!�1���-:�7�6!)&#��>2�6+�#�6&��;�6�(�6�1��%26�1�6+1);#���,:&7#����7��62:++)176’��2:1�26�1�6(�����67)61��:����7# :��6�(!�(��62���7>6�(�6!��&7!�6�(�62:++)1767!�’�#(7�(�(��6)�6��’#&>61�2+)(2#�#&#7#�2,6 1��7#��&’��2:1�267)6#’+1);�6<)1%#( "7#’�6�11�( �’�(726�(�<)1%�&#��6��&�(��6#(�&:���

� #(;)&;#( 6<)1%�126#(67!�6��2# (6)�6<)1%#( 6!):123

� ���)’’)��7#( 67!�6(���26)�6�)7!67!�6<)1%6�(�67!�6<)1%�123

� �;)#�#( 6�=��22#;�&>6&)( 6<)1%#( 6!):123

� ���#&#7�7#( 67!�6’�#(7�(�(��6)�6��’#&>61�2+)(2#�#&#7#�236

� ��$:27#( 6�1��%26�(�61�2767#’�,

��%#( 6’:&7#����7��6’��2:1�26<!#�!61��&��767!�6(���2�(�6+1���1�(��26)�6�)7!67!�6�(7�1+1#2�6�(�6<)1%�126#2+�17#�:&�1&>6#’+)17�(76#(6’�#(7�#(#( 6<)1%�&#��6��&�(��,

Page 79: Stress prevention at work checkpoints

CHECKPOINT 26�(;)&;�6<)1%�126#(67!�6��2# (6)�6<)1%#( 6!):12,6

WHY� �61�( �6)�6<)1%#( "7#’�6�11�( �’�(726#26+)22#�&��

<#7!6�#���1#( 627�17#( 6�(�6�#(#2!#( 67#’�2�61�27+�1#)�2�6�1��%2�62!#�76&�( 7!26�(�61� :&�1#7>��#271#�:7#)(6)�6��>26)���6�(�62)6)(,6��1#�7>6#267!�6%�>7)6��;�&)+#( 6)+7#)(26<!#�!6��&�(��67!�6(���26)��)7!67!�6<)1%6�(�67!�6<)1%�12,

� �#���1�(76<)1%�126!�;�6�#���1�(76(���2,6�76#26�22�(7#�&7)6#(;)&;�6�;�1>)(�6�)(��1(��6�1)’67!�6+&�((#( 27� �,

� �)1%�126<#&&6��6’)1�6’�(7�&&>6�(�6+!>2#��&&>6�#76�)1<)1%6� �(�6’)1�6+1)�:�7#;�6� <!�(6<)1%6�(�6��’#&>&#��6�1�6#(6��&�(��,

� �!�(6<)1%�126�1�6��&�67)61��)(�#&�6<)1%6�(�+1#;�7�6&#��6#76#26��(��#�#�&6�)16�)7!67!�6�(7�1+1#2�6�(�7!�6��’#&>,

HOW*, ���(7#�>6+)22#�&�6)+7#)(26�)16<)1%#( "7#’�

�11�( �’�(7267!1): !6 1):+6�#2�:22#)(6#(;)&;#( 7!�6<)1%�126�)(��1(��6)167!�#161�+1�2�(7�7#;�2,

9, �(6�)#( 62)�6�)(2#��167!�767!�1�6�1�6;�1#):26<�>26)��!�( #( 6<)1%#( "7#’�6�11�( �’�(72,6�)’’)(�=�’+&�26#(�&:���

� �!�( #( 627�17#( 5�#(#2!#( 67#’�23

� #(2�17#( 6�1��%23

� �#271#�:7#( 6<)1%#( 6!):126�;�(&>6);�167#’�3

� �&&)��7#( 6!)&#��>23

� �11�( #( 6�)16�&�=#7#’�3

� )+7#’#?#( 62!#�762�!��:&�26�(�6&�( 7!3

� +1);#�#( 6+�17"7#’�6<)1%3

� �11�( #( 6$)�62!�1#( ,

8, ���)’’)��7�6<)1%�1206+1���1�(��2�62���7>6�(�!��&7!61�-:#1�’�(72�6�(�6�:2#(�2261�-:#1�’�(72��(�6� 1��6)(6�)(�1�7�6+&�(2,

�, �!��%6� �#(6<#7!67!�6<)1%�126<!�7!�167!��27��&#2!��6+&�(6#26�++1)+1#�7�6�(�67�2767!�6(�<�11�( �’�(72,6

�, �1 �(#?�671�#(#( 6<)1%2!)+26�)16’�(� �126�(�<)1%�126��):767!�6!��&7!6�����726)�6�#���1�(76<)1%2�!��:&�26�(�67)6��2# (6��77�16<)1%#( "7#’��11�( �’�(72,

SOME MORE HINTS� �)7!6<)1%61�-:#1�’�(726�(�6<)1%�1206+1���1�(��2�

�&)( 6<#7!62���7>6�(�6!��&7!61�-:#1�’�(72�62!):&���67�%�(6#(7)6���):(7,6

� �)1%�1206+�17#�#+�7#)(6#(6�11�( #( 67!�#16<)1%#( "7#’�62�!��:&�26!�&+267!�’6�:&�#&6��’#&>1�2+)(2#�#&#7#�2,

� �))�6�=�’+&�26)�6<)1%#( "7#’�6�11�( �’�(726#(2#’#&�16�27��&#2!’�(726��(62�1;�6�26<)1%��&�’)��&2,

� �27��&#2!6�6+&�((#( 67��’67!�76#(�&:��26<)1%�1201�+1�2�(7�7#;�26�(�62:+�1;#2)1267)6#��(7#�>6+1��7#��&)+7#)(2,6�!�6+&�(6+1�2�(7��6�>67!�67��’6��(6��:2��6�26�6��2#26�)16�:17!�16<)1%+&���6�)(2:&7�7#)(2,

Stress prevention at work checkpoints

62

POINTS TO REMEMBER�)1%#( "7#’�6�11�( �’�(726�����76�;�1>��>6&#��,�(;)&;#( 6<)1%�126#(67!�6��2# (6)�6<)1%62�!��:&�2+1)�:��26��77�161�2:&726�(�6!# !�16$)�62�7#2���7#)(,

Page 80: Stress prevention at work checkpoints

Work–life balance and working time

63

Figure 26a. In designing working-timearrangements, accommodate both

workers’ preferences and workrequirements.

Figure 26b. Secure sufficient time for restperiods and free-time activities.

Commuting, social life, leisure activitiesand relaxation are factors affecting our

ability to cope with stress.

Page 81: Stress prevention at work checkpoints

CHECKPOINT 27 &�(6<)1%62�!��:&�267)6���)’’)��7�67!�6(���26)�67!��(7�1+1#2�6�(�67!�62+��#�&6(���26)�6<)1%�12,

WHY� �&�=#�&�6<)1%62�!��:&�26�1�6#(�1��2#( &>6�++&#��67)

’��767!�6(���26)�67!�6�(7�1+1#2�6�(�67!�6+�12)(�&+1���1�(��26)�6<)1%�12,6�#(��67!�6��;�(7� �26�(��#2��;�(7� �26)�6+�17#�:&�16<)1%62�!��:&�26�#���16�)17!�6�(7�1+1#2�6�(�6<)1%�12�6�))1�#(�7��6���)1726�1�(�����67)6���)’’)��7�62:�!6�#���1�(��2,

� �&�=#�&�6<)1%62�!��:&�2�6)�7�(6�)’�#(��6<#7!#11� :&�162!#�7262:�!6�26<��%�(�62!#�726�(�6(# !72!#�72�6�1�6��;):1��6�>67!)2�6�(7�1+1#2�2671>#( 67)’��76’�1%�76(���2�6+1)�:�7#)(67�1 �726)16����&#(�2,�)1%62�!��:&�26+&�((��6#(61�2+)(2�67)67!�2�6(���2’�>6��6�#���1�(76�1)’67!)2�6+1���11��6�>6<)1%�12�)16’��7#( 67!�#16+�12)(�&�62)�#�&6�(�6��’#&>6(���2,6

� �&�=#�&�6)16#11� :&�16<)1%62�!��:&�26)�7�(6 #;�61#2�7)6�#��#�:&7#�26#(62:+�1;#2#)(6�(�6<)1%6)1 �(#?�7#)(��(�6��(6��:2�6�&:�7:�7#)(26#(6<)1%6):7+:726�(�-:�&#7>,6��1��16��;�&)+’�(76�(�62%#&&2671�#(#( 6�1��&2)61�&�;�(7,6�267!�2�6�1�<���%26!�;�6�#���1�(7#’+��726)(67!�6�(7�1+1#2�6�(�6)(6<)1%�12�67!�>2!):&�6��6�=�’#(��6��1��:&&>,

� �&�=#�&�6<)1%62�!��:&�26)�7�(6&���67)6&)( 62!#�7!):12�6�1�-:�(76(# !76)16�;�(#( 62!#�72�6<)1%6�:1#( <��%�(�26�(�6!)&#��>2�6�(�6�����726)(62���7>6�(�<)1%�1206!��&7!6�(�6<�&&"��#( ,6�!�6+1)26�(�6�)(26)�71��#7#)(�&6�(�6�&�=#�&�6<)1%62�!��:&�262!):&�6���#2�:22��6<#7!67!�6��7#;�6+�17#�#+�7#)(6)�6�)7!’�(� �126�(�6<)1%�12,

HOW*, �=�’#(�6�#���1�(76)+7#)(26�)16<)1%62�!��:&�2

+1���11��6�>67!�6�(7�1+1#2�6�(�6�>6<)1%�12,6�!�’�1#726�(�6�#2��;�(7� �26)�6�!�( #( 6<)1%2�!��:&�262!):&�6��6�#2�:22��67!1): !6$)#(7�=�’#(�7#)(6)�67!�2�6)+7#)(2,

9, �)’+&�=6���7)1261�&�7#( 67)6�&�=#�&�6)16#11� :&�1<)1%62�!��:&�262!):&�6��67�%�(6#(7)6���):(76#(��2# (#( 6<)1%62�!��:&�2,6�!�6�#���1�(76(���26�(�6

+1���1�(��26)�67!�6�(7�1+1#2�6�(�6<)1%�1262!):&���6�#2�:22��6)+�(&>6�(�6��2��6)(6�;�#&��&�6��7�,

8, �)’+�1�67!�6’�1#726�(�6�1�<���%26�)167!��(7�1+1#2�6�(�6�)16<)1%�12�6�(�6$)#(7&>6�=�’#(�67!�)+7#)(26� 1����&�67)6�)7!,

�, ��1(6�1)’6 ))�6�=�’+&�26)�62#’#&�16<)1%2�!��:&�26#(6)7!�16<)1%+&���26)16)7!�16#(�:271#�2,6

�, ��6(���22�1>�6:(��17�%�671#�&6+�1#)�267)6��7�1’#(�7!�6#’+��726)(67!�6�:2#(�226�(�6<)1%#( 6&#��,�#2�:226<)1%��&�6)+7#)(26�>6 �77#( 6�������%6�1)’�)7!6’�(� �126�(�6<)1%�12,

4, �!��%62:++)176’��2:1�26�;�#&��&�6�)167!��(7�1+1#2�6�(�6�)167!�6<)1%�126�)(��1(��,6�)’�6)�7!�6�1�<���%26’�>6��6);�1�)’�67!1): !62:++)17’��2:1�2,

SOME MORE HINTS� ��%�6#(7)6���):(762��2)(�&6�&:�7:�7#)(26#(67!�6(���2

�(�6+1���1�(��26)�6�)7!67!�6�(7�1+1#2�6�(�67!�<)1%�12,

� �!�6&#(%6<#7!6&)��&6�)’’:(#7#�26�(�67!�#162�1;#��22!):&�6�&2)6��67�%�(6#(7)6���):(7,6�!�6�����726)�&)��&6�:&7:1�6)167!�6<)1%�1206�#���1�(76�:&7:1�26(���7)6��6�)(2#��1��,6

� :7:�&6:(��127�(�#( 6�(�6�6�&�=#�&�6+1)��226)��)(2:&7�7#)(6��7<��(67!�6�(7�1+1#2�6�(�6<)1%�11�+1�2�(7�7#;�26�1�6#’+)17�(7,6

� �’+��726)(67!�62���7>6�(�6!��&7!6)�6<)1%�126’:276��)(�6)�67!�6’�$)16�)(��1(26#(6�=+&)1#( 6� 1����&�)+7#)(2,6

Stress prevention at work checkpoints

64

POINTS TO REMEMBER����26�(�6+1���1�(��261� �1�#( 6<)1%62�!��:&�2)�7�(6�#���16��7<��(67!�6�(7�1+1#2�6�(�6<)1%�12,�)#(7&>6�=�’#(�6<)1%��&�6)+7#)(26<!#�!6��(���)’’)��7�67!�6(���26)�6�&&,

Page 82: Stress prevention at work checkpoints

Work–life balance and working time

65

Figure 27a. Apply flexible workschedules to meet the needs of theenterprise and customers as well as thepersonal preferences of workers.

Figure 27b. Take into account theimpact of working hours on the safetyand health of workers when agreeingon work schedules.

Page 83: Stress prevention at work checkpoints

CHECKPOINT 28�27��&#2!6’��2:1�26�(�6&#’#7267)6�;)#�6�=��22#;�&>6&)( <)1%#( 6!):12,

WHY� �:1#( 6�6+1)&)( ��6+�1#)�6)�6<)1%6&)( �167!�(6�

()1’�&62!#�7�6��7# :�67�(�267)6���:’:&�7�6�(�1��);�1>6#26’:�!6��&�>��,6�;�1&>6&)( 6<)1%#( !):126��(6&���67)6271�22"#(�:���6#&&(�22,

� �6’:�!6&)( �167!�(6()1’�&62!#�761��:��267!�6&�( 7!)�6�1��67#’�6�;�#&��&�6�)162&��+6�(�61�276+�1#)�267!�7�1�6�22�(7#�&6�)161��);�1>6�1)’6��7# :�,6�!�1��)1��7!)2�6<!)6<)1%6�=��22#;�&>6&)( 62!#�726!�;�67)627�177!�6(�=762!#�76<#7!):762:��#�#�(761��);�1>6�1)’6��7# :���:�67)62!)17�162&��+6�(�61�276!):12,

� )( 6);�17#’�6!):126�1�6�)’’)(6#(6!��;><)1%&)��62#7:�7#)(2,6)( 6);�17#’�6!):126+&:26!# !<)1%&)��6+1)�:��26�6�):�&�6�:1��(6)(6<)1%�120!��&7!,6�%�6�;�1>6���)1767)6�;)#�6�=��22#;�&>6&)( );�17#’�6!):126#(6�&&67>+�26)�6<)1%,

� �=��22#;�&>6&)( 6<)1%#( 6!):126)�7�(61�2:&76�1)’<)1%#( 6�)’�#(��62!#�72�62:�!6�26(# !76�:7#�26��7�16���>62!#�7�6)16��>7#’�6�:7#�262:�2�-:�(767)6�6(# !72!#�7,6�):�&�62!#�726)16�=��22#;�&>6+1)&)( ��62!#�72’:276��6�;)#���,

HOW*, �!��%67!�6&�( 7!6)�6�#���1�(762!#�726�(�6�=�’#(�

<!�7!�16+1)&)( ��62!#�76!):126&���67)6�=��22#;���7# :�6)16!�’+�161��);�1>6�1)’6��7# :�,6�&2)6�!��%);�17#’�6!):1267)6��7�1’#(�6<!�7!�16���:’:&�7��);�17#’�6!):126+�16<��%6)16+�16’)(7!6�1��=��22#;�6�(�61�2:&76#(6�=��22#;�6)16�!1)(#�6��7# :��)167!�6<)1%�126�)(��1(��,

9, ���11�( �6<)1%62�!��:&�267)6�;)#�6�=��22#;�&>6&)( 2!#�72,6�!#262!):&�6��6�)’�#(��6<#7!62�77#( 6�6&#’#767));�17#’�6!):1267!�76’# !76)7!�1<#2�6&���67)�=��22#;�6��7# :�6�(�6!�’+�161��);�1>6�:1#( 67!�#(7�1;�&26��7<��(62!#�72,6

8, �#2�:226$)#(7&>6<#7!6’�(� �126�(�6<)1%�11�+1�2�(7�7#;�26�����7#;�6’��2:1�267)6�;)#��=��22#;�&>6&)( 6<)1%#( 6!):12,6�)#(7&>6�=�’#(�

<!�7!�16�6&#’#76)(6);�17#’�6!):126��(6��62�76�(�)�2�1;��,6�&2)6�#2�:226<!�7!�167!�6!):126��7<��(2!#�726�1�62:��#�#�(767)6�(2:1�61��);�1>6�1)’6��7# :�,

�, �(71)�:��6�62+��#�&6��’+�# (67)6�&#’#(�7��=��22#;�&>6&)( 62!#�726�>6&#’#7#( 6�(�61��:�#( );�17#’�6!):12,6�!#26�):&�6#(�&:��6�)&&��)1�7#;����)1767)61��:��6);�17#’�6!):12�62�77#( 6.()(");�17#’�6��>2/�6�(�6�))+�1�7#)(6��7<��(’�(� �’�(76�(�6<)1%�1267)6&#’#76);�17#’�6!):12,

�, �26<�&&6�26�!��%#( 67!�6&�( 7!6)�62!#�726�(�6);�17#’�!):12�6�=�’#(�61�276+�1#)�26�(�61�276���#&#7#�2,�#2�:226’��2:1�267)62��:1�62:��#�#�(761�276+�1#)�26#(1�&�7#)(67)6+1)&)( ��62!#�76!):126�(�6(# !762!#�72,

SOME MORE HINTS� �!��%6<!�7!�16!)&#��>2�6#(�&:�#( 6��>26)��6��7<��(

2!#�72�6�1�62:��#�#�(76�(�6�)(�:�#;�67)61��);�1>6�1)’��7# :�6�:�67)6&)( 6)16#11� :&�162!#�72,6

� �%�62:1�67!�767!�6+�1#)�26��7<��(62!#�726�1�6&)( �(): !6�(�6�)6()761�2:&76#(6���:’:&�7��6)16�!1)(#���7# :�,6�77�(7#)(62!):&�6��6�1�<(67)67<)6)16’)1��)(2��:7#;�62!#�726)�6�=��22#;�6&�( 7!,6�76#26(���22�1>7)61��11�( �6<)1%62�!��:&�267)6�;)#�62:�!6�2#7:�7#)(,

� �26�=��22#;�&>6&)( 6<)1%#( 6!):126)��:16�26�61�2:&7)�6�)’+&�=6���7)1262:�!6�26!��;>6<)1%&)���6271#�7����&#(�2�62!)17� �6)�62%#&&��6<)1%�126�(�6’�1%�72#7:�7#)(2�6’�%�6�))1�#(�7��6���)17267)6�;)#�6);�1&>&)( 6!):126)�6<)1%,

Stress prevention at work checkpoints

66

POINTS TO REMEMBER�=��22#;�&>6&)( 6<)1%#( 6!):126&���67)6�=��22#;���7# :�6�(�6#(�1��2��61#2%6)�6)��:+�7#)(�&6#($:1>6�(�271�22"#(�:���6#&&(�22,6�%�6�))1�#(�7��6���)17267)�;)#�6&)( 6<)1%#( 6!):12,

Page 84: Stress prevention at work checkpoints

Work–life balance and working time

67

Figure 28a. Rearrange work schedules to avoid excessively long shifts and toolittle time for rest. Set a limit to overtime hours, to minimize the impacts ofovertime on the well-being of workers.

Figure 28b. Introduce a special campaign to limit and reduce excessively long overtimehours, for example, by designating “non-overtime days” (i.e., not permitting work “after-five” ) and supporting management and workers’ cooperation in limiting overtime hours.

Page 85: Stress prevention at work checkpoints

CHECKPOINT 29�+7#’#?�6<)1%#( "7#’�6�11�( �’�(7267)6�&&)<6<)1%�1267)�:&�#&67!�#16��’#&>61�2+)(2#�#&#7#�2,

WHY� �)1%#( "7#’�6�11�( �’�(726!�;�62# (#�#��(76#’+��72

)(67!�6�=��:7#)(6)�6��’#&>61�2+)(2#�#&#7#�2,6��’#&><�&&"��#( 6#262# (#�#��(7&>6#(�&:�(���6�>6&)( 6!):12)�6<)1%�6#11� :&�162!#�72�6�1�-:�(�>6�(�6�#271#�:7#)()�6�;�(#( 6�(�6(# !762!#�72�6!)&#��>2�6�)’’:7#( 67#’��(�6+�#�6&��;�,6�(7� 1�7��6’��2:1�26�1�6(���22�1>7)62:++)176<)1%�126�( � ��6#(6�#���1�(76<)1%#( "7#’�6�11�( �’�(7267)6�:&�#&67!�#16��’#&>1�2+)(2#�#&#7#�2,

� �#21:+7#)(67)62)�#�&6�(�6��’#&>6&#���6�(�6�22)�#�7��271�22�6(���67)6��67�%�(6#(7)6���):(76#(6��2# (#( 2!#�762>27�’26�(�6)7!�16#11� :&�16�(�6�&�=#�&�<)1%#( "7#’�6�11�( �’�(72,6�76#26(���22�1>67)’#(#’#?�62:�!6�#21:+7#)(26�>6��)+7#( 6�++1)+1#�7�<)1%62�!��:&�26<!#�!6#(�&:���6�)16�=�’+&��6�1��7#’��61�276+�1#)�2�62:++)176�)16’�7�1(#7>6�(�6�!#&���1��6�&�=#�&�6<)1%#( "7#’�62>27�’2�62��:1��<��%�(�26�(�6!)&#��>2�6�(�6#’+1);��6�(7#7&�’�(7�)16+�#�6&��;�,

� �76#26#’+)17�(767)6+1);#��6;�1#):262:++)176’��2:1�27)6�(��&�6<)1%�1267)6�:&�#&67!�#16��’#&>1�2+)(2#�#&#7#�2,6�267!�2�61�2+)(2#�#&#7#�26�#���1��+�(�#( 6)(6+�12)(�&6�#1�:’27�(��2�6’:&7#����7��’��2:1�26�1�6:2:�&&>61�-:#1��,

� �(6;#�<6)�67!�6�&)2�6&#(%6��7<��(6<)1%62�!��:&�2�(�67!�6��#&#7>67)6�:&�#&6��’#&>61�2+)(2#�#&#7#�2�67!���7#;�6+�17#�#+�7#)(6)�6<)1%�126#26�22�(7#�&6#(��2# (#( 6<)1%62�!��:&�2,6

HOW*, �=�’#(�6<)1%�1206+1���1�(��261� �1�#( 6<)1%#( "

7#’�6�11�( �’�(726�(�67!�#161�&�7#)(67)67!��=��:7#)(6)�6��’#&>61�2+)(2#�#&#7#�2,6�#2�:226<!#�!�2+��726)�6<)1%#( "7#’�6�11�( �’�(726�1�6’)27#’+)17�(7,

9, �(�1��2�6�&�=#�#&#7>6#(6<)1%#( "7#’�6�11�( �’�(7262)7!�76<)1%#( 6!):126�(�6&��;�6��(6��6�11�( �����)1�#( 67)67!�6+�12)(�&6(���26)�6<)1%�12,

8, 1)’)7�6’:&7#"2%#&&#( 6)�6<)1%�1262)67!�71�+&���’�(726��(6��2#&>6��6�):(�6�)167!)2�6<!)67�%�7#’�6)��67)6�:&�#&67!�#16��’#&>61�2+)(2#�#&#7#�2,

�, �27��&#2!6+)&#�#�267)6���)’’)��7�67!�6(���26)�<)1%�126#(67�%#( 6�((:�&�6�!#&���1�6�(�6��:��7#)(�&&��;�,6

�, 1);#��6’:&7#����7��62:++)176’��2:1�267)6�22#27<)1%�126#(6’��7#( 67!�#16��’#&>61�2+)(2#�#&#7#�2,

SOME MORE HINTS� 1);#��62:++)176�)16<)1%�126<!)6(���67)6:2�

�!#&���1�6�(�6�&��1��1�62�1;#��2,

� �(�):1� �6�)"<)1%�162:++)176<#7!61� �1�67)’��7#( 6��’#&>61�2+)(2#�#&#7#�2,

� 1);#��62:++)176�)16<)1%�1267)6:2�6�)’’:7#( 2�1;#��2,6

� �(�):1� �6<)1%�1206;)&:(7��16��7#;#7#�26#(67!�#1�)’’:(#7#�2,

Stress prevention at work checkpoints

68

POINTS TO REMEMBER�(�1��2�6�&�=#�#&#7>6#(6<)1%#( "7#’�6�11�( �’�(7267)�22#276<)1%�1267)6�:&�#&67!�#16��’#&>61�2+)(2#�#&#7#�2,

Page 86: Stress prevention at work checkpoints

Work–life balance and working time

69

Figure 29a. Increase flexibility in working-time arrangements so that working hours,days off and leave can be arranged according to the social and family needs of workers.

Figure 29b. Provide support for workers needing childcare and other social services.

Page 87: Stress prevention at work checkpoints

CHECKPOINT 30��$:2767!�6&�( 7!6�(�6�1�-:�(�>6)�6�1��%26�(�61�2767#’����)1�#( 67)6<)1%&)��,

WHY� �)1%#( 6�)(7#(:):2&>6<#7!):76�1��%26#26)�7�(6;�1>

271�(:):26�(�6#(�1��2�26��7# :�,6�76#26(���22�1>67)#(2�176�1��%26���)1�6��7# :�6���)’�26�=��22#;�,6

� )( 6+�1#)�26)�6�)(7#(:):26<)1%6#(�1��2�67!�61#2%6)����#��(7,6�!�6���:1��>6)�6<)1%6���1��2�26�(�67!�+)22#�#&#7>6)�6!:’�(6�11)16#(�1��2�26<#7!67!����:’:&�7#)(6)�6��7# :�,6�!�6-:�&#7>6)�6<)1%6�&2)���1��2�26<!�(6<)1%6+�1#)�26�1�67))6&)( ,6

� �76#26��77�167)6#(2�176�1�-:�(762!)176�1��%26�)1+1�;�(7#( 6��7# :�67!�(67)67�%�6�6&)( 6�1��%6��7�16�6’:�!6&)( �16+�1#)�6)�6<)1%,6�76#267!�1��)1�6:2��:&7)6+&�(62!)176�1��%26���)1�6�=��22#;�6��7# :�62�726#(6�(�61��);�1>61�-:#1�26’:�!6’)1�67#’�,6�!#26#2�&2)6��(��#�#�&6�)16+1�;�(7#( 6’:2�:&)2%�&�7�&�#2)1��126�(�61��:�#( 6271�2261�&�7��67)6271�(:):27>+�26)�6<)1%,

� ���:1#( 6�6�)’�)17��&��61��1�2!#( 6�(;#1)(’�(76#(<!#�!67)67�%�62!)176�1��%26#26�-:�&&>6#’+)17�(7,6

HOW*, �(2�1762!)176�1��%26)�6*@�*�6’#(:7�26�76&��276)(��6#(

7!�6’)1(#( 6<)1%6+�1#)�6�(�6)(��6#(67!�6��7�1())(<)1%6+�1#)�6�:1#( 6�6��>62!#�7,6�#’#&�162!)176�1��%2�1�6�&2)6��;#2��&�6�)16)7!�162!#�726)�62�;�1�&6!):12�2:�!6�26�(6�;�(#( 6)16(# !762!#�7,6

9, ��67!�6<)1%6#26271�(:):26)161�-:#1�26�)(7#(:���77�(7#;�(�226�62:�!6�26�)(7#(:):26�)’+:7�1)+�1�7#)(2�6��276�(�61�+�7#7#;�6<)1%6)16#(7�(2#;�#(2+��7#)(67�2%26�6�&&)<6�)162!)176�1��%26��7�16�;�1>!):16)�6<)1%,6

8, �)’�#(�6271�(:):26<)1%6<#7!6)7!�16��7#;#7#�2�62)67!�7<)1%6#(;)&;#( 6�)(271�#(��6+)27:1��6’:2�:&�16&)����>�6271�#(6)16’�(7�&6�)(��(71�7#)(6��(6��6�&7�1(�7��<#7!6)7!�167>+�26)�6<)1%,

�, �(�):1� �6+�)+&�67)6�)61�&�=�7#)(6�=�1�#2�2�271�7�!#( 6)161��1��7#)(�&6��7#;#7#�26�:1#( 6�1��%2,6

SOME MORE HINTS

� �)16271�(:):267>+�26)�6<)1%�6)16<)1%6#(6�(:(+&��2�(76�(;#1)(’�(762:�!6�26+1)():(���6!��76)16�)&��6�1�-:�(76�1��%26�1�6�22�(7#�&,

� ��%#( 6�6�1��%6+1#)167)67!�6)(2�76)�6��7# :�6#26’:�!’)1�6�����7#;�67!�(67�%#( 6�6&)( �16�1��%6)(����7# :�6!�262�76#(,6�)16�=�’+&��6<!�(6<)1%#( 6<#7!;#2:�&6�#2+&�>6:(#72�6+&�(6>):16�1��%26�761� :&�1#(7�1;�&2�62�>�6�;�1>6!):1,

Stress prevention at work checkpoints

70

POINTS TO REMEMBER�1�-:�(762!)176�1��%26���#&#7�7�61��);�1>6�1)’6��7# :��(�6&���67)62���16�(�6’)1�6���#�#�(76<)1%6+1)��22�2,

Page 88: Stress prevention at work checkpoints

Work–life balance and working time

71

Figure 30a. Insert short breaks during a work shift and encourage people to dorelaxing exercises, stretching or recreational activities during their breaks.

Figure 30b. Provide refreshing and relaxing facilities for frequent short breaksas they are essential for recovery from fatigue and stress reduction.

Page 89: Stress prevention at work checkpoints
Page 90: Stress prevention at work checkpoints

���$�"�/�$".�/.4$*�.

��(�’"4"(’3�439(0$3"13�’3"&*(04�’43�1*��43(�3140�11*0�8�’4"(’3�439(0$+3�;3*0(*�0%;30��(�’"<"’�3�((�39(0$*�0�(0&�’��3�’�34 �3*(1"4"8�3�(’40"�74"(’3(�39(0$�01�4 �3�’4�0*0"1�3��’31 (93"413�**0��"�4"(’3(�3�((�39(0$9 "� 3"13�%1(3�((�3�(034 �3�’4�0*0"1�+3�7� 3*(1"4"8��������$3�(14�013&747�%30�1*��43�’�3*�04’�01 "*39"4 "’4 �3�’4�0*0"1�+3�0��4"��%3&��170�139 "� 3��’3��34�$�’3"’4 "13�(’4�:43"’�%7���

� *0�"1"’�3�((�39(0$3�;34 �39(0$�012

� 1;14�&�4"��%%;3"’�(0&"’�39(0$�013(�34 ��(’1�,7�’��13(�34 �"039(0$2

� "&*%�&�’4"’�3�31;14�&3�(039(0$�0134(3�:*0�1134 �"0(*"’"(’12

� 40��4"’�39(&�’3�’�3&�’3�,7�%%;2

� *0(8"�"’�3�((�3��0��03*0(1*��41+

��$’(9%���"’�3�’�30�1*��4"’�39(0$�01/3���(04134 71�(’40"�74�134(3140�113*0�8�’4"(’3"’34 �39(0$*%���+

Page 91: Stress prevention at work checkpoints

��������.0%�*�’%;3*0�"1�3�((�39(0$3�;39(0$�013�’�34��&1+3

���� �((�39(0$3���(&*%"1 ��3�;39(0$�013(039(0$34��&1

�:�&*%"�"�13�((�3*�0�(0&�’��+3�43717�%%;30�17%41�0(&3�((*�0�4"(’3"’34 �39(0$*%���+3�43"1371��7%34(0��(0�31*��"�"�3�:�&*%�13(�3�((�39(0$3�’�3(*�’%;*0�"1�34 (1�30�1*(’1"�%�+

� �&*0(8�&�’43(�39(0$"’�3�(’�"4"(’139"%%3��3&(0������4"8�39 �’39(0$�013�0�3"’8(%8��3"’3*%�’’"’�3�’�"&*%�&�’4�4"(’3(�34 �3"&*0(8�&�’43*0(��11+3��’�"�*0�"1�3(�3�((�3*�0�(0&�’��3�’�(70���13�(4 &�’���013�’�39(0$�0134(3�� "�8�3�((�3*0��4"��3�’�&�$�3"&*0(8�&�’41+

� �43"13"&*(04�’434(31 (934 �3�(&&"4&�’43(�34 ��’4�0*0"1�34(3�(’14�’43"&*0(8�&�’4+3� "1�(&&"4&�’431 (7%�3��3�(’�"0&��3�;3*0(*�0%;0��(�’"<"’�3�’�30�9�0�"’�39(0$�0139 �’34 �;17�����3"’3&�$"’�3"&*0(8�&�’413�’�3�� "�8"’��:�&*%�0;3*0��4"��1+

��)+ �14��%"1 3�3�%��03*(%"�;34(3(*�’%;30�9�0�3�:�&*%�0;

9(0$+3�7�%"�"<�3�:�&*%�0;39(0$3"’3&��4"’�13(0’�91%�44�01+3�$�3"43$’(9’34(3�%%39(0$�0134 �434 ��’4�0*0"1�3"13�(&&"44��34(3*0(&(4"’�3�((�3*0��4"��4 0(7� 34 �3#("’43���(0413(�3&�’���013�’�39(0$�01+

6+ �’�(70���3*%�’’"’�3�’�3"&*%�&�’4�4"(’3(�"&*0(8�&�’4134(39(0$3(0��’"<�4"(’3�’�3*0(�7�4"8"4;+�14��%"1 31"&*%�3*0(���70�134(30�*(043"&*0(8�&�’41���(&*%"1 ��3�’�30�17%4"’�3�((�3*0��4"��1+3

5+ �9�0�34 (1�39 (3��&(’140�4�3�:�&*%�0;3*0��4"����;3&��’13�**0(*0"�4�34(34 �3�’4�0*0"1�/13(8�0�%%*(%"�;+3�(0&13(�30�9�0�3��’3"’�%7��3�’’(7’�"’�34 ���1439(0$�013(03�0(7*1�30�9�0�"’�34 �&39"4 31(&��(0&3(�30�&7’�0�4"(’�3"’8"4"’�34 �&34(31*��"�%3�8�’41(03(0��’"<"’�3��0�&(’"�%3(���1"(’1+

��.���.��� � �14��%"1 3�30�9�0�31;14�&3�’�3&�$�3"43$’(9’34(3�%%

4 0(7� 3&��4"’�1�3’(4"��13(03’�91%�44�01+3��4�"’�������$3��(7434 �31;14�&3�’�3�((�3*0��4"��134 �4 �8�3���’30�9�0���+

� �(&&7’"��4�34(3�%%34 �434 �3�’4�0*0"1�3"13�(&&"44��4(3�’�(70��"’�3�((�3*0��4"��3"’3"&*0(8"’�39(0$"’��(’�"4"(’13�’�39(0$3(0��’"<�4"(’+3

/*�++.&*�3�"/�$".�/.4$*�.�����&$�"/+

,�

��� .�.�������� �9�0�39(0$�013(039(0$34��&13�(034 �"03�((�39(0$+� "13�11"1413"’3�0��4"’�3�3 ��%4 ;3�’4�0*0"1�3�7%470��"’�0��1"’�3*0(�7�4"8"4;3�’�3*0(�"4��"%"4;�3�’�*0�8�’4"’�39(0$*%���3140�11+

Page 92: Stress prevention at work checkpoints

���$�"�/�$".�/.4$*�

,�

���2*�.0%�’.*��"�7�.��*�!$"�� .$���+�$"+./$.*�4�*�.4$*��*+.�$*./���*.�5�!& �*6.4$*�.$*.$/��*.!��"+.�&&*$&*��/�./$./���"/�*&*�+�)+.$3�*� .&$ ��6’.

���2*�.0%�’.�+/�� �+�.�.+6+/�!./$.*�4�*�.�!&*$3�!�"/+./��/.��3�.���".���$!& �+���.�"�.*�+2 /�"�.�$$�.&*��/���+’

Page 93: Stress prevention at work checkpoints

��������.01�&*%�&�’43�31;14�&3�;39 "� 39(0$�013$’(934 ��(’1�,7�’��13(�34 �"039(0$+

���� �’�(0&"’�39(0$�013�0�,7�’4%;3��(7434 �30�17%413(�

4 �"039(0$3�(’40"�74�13�0��4%;34(3�0��4"’�3�9(0$*%���3�%"&�4�3(�3&747�%3�((*�0�4"(’+3�;$’(9"’�3�:��4%;39 �43&�’���0134 "’$3��(7434 �"09(0$3*�0�(0&�’��3�’�30�17%41�39(0$�013���(&�0���;34(3%��0’3�’�3� �’��+

� �43"1371��7%34(34�%%3*�(*%�39 �’34 �;3�0�3�("’�39�%%+3�43"13�%1(371��7%34(34�%%34 �&3"�34 �"039(0$3’���1"&*0(8�&�’431(34 �434 �;3$’(939 �43"13�:*��4��3(�4 �&+3�’34 "139�;�3&�’���&�’43�’�39(0$�013��’��44�03�(&&7’"��4�39"4 3��� 3(4 �03�’�3"&*0(8�(8�0�%%3*�0�(0&�’��+

� �(0$�013�0�3(�4�’3"1(%�4��3�0(&3��� 3(4 �03�’�3�(’(43 �8�34 �3(**(047’"4;34(3%��0’39 �43 �**�’13��4�034 �"03*�043(�34 �39(0$3 �13���’3�(’�+3�*��"�%��0�3"13’�����34(3"’�(0&34 �&3��(7434 �30�17%413(�4 �"039(0$+

��)+ �439(0$�013$’(934 �434 �"039(0$3"13�**0��"�4��

9 �’34 �;3�(34 �"03#(�139�%%+3��31*��"�"�3"’34�%%"’�4 �&3�:��4%;39 �43�’�39 �0�34 �;3�"�39�%%+

6+ � �’39(0$�013�0�3’(43�("’�34 �"03#(�139�%%�34�%%4 �&39 �43"137’1�4"1���4(0;+3�(�713(’3 (934(3�(00��44 "1�39 "%�3�%1(3��$’(9%���"’�34 �"03140�’�4 1+

5+ �0(8"��3(**(047’"4"�134(31 (939(0$�013 (931*��"�"�#(�13�(7%�3��3�(’�3��44�0+3�"8�3�:�&*%�13�’���&(’140�4"(’13�0(&3�:*�0"�’���39(0$�01+

�+ �$�3170�34 �439(0$�013�0�3"’�(0&��30��7%�0%;��(7434 �30�17%413(�34 �"039(0$+3� "131 (7%�3��3�(’�"’317� 3�39�;3�134(3�8("�3�"8"’�34 �3"&*0�11"(’34 �44 �39(0$3"131"&*%;3��"’�317*�08"1��3�(03�"1�"*%"’�0;*70*(1�1+3�439(0$�013$’(93 (93"&*(04�’434 �"09(0$30�17%413�0�34(34 �"03�(!9(0$�01�3�714(&�013�’�4 �3�’4�0*0"1�+

��.���.��� � �0(8"�"’�39(0$�0139"4 3�������$3(’34 �"03�((�39(0$

�%*134 �&3��8�%(*3�31�’1�3(�3*0"��3�’�31�%�!�14��&+3� "13�’�(70���134 �&34(39(0$3��44�03"’34 ��7470�+

� � �’3"’�(0&"’�39(0$�0130��7%�0%;3��(7434 �"039(0$0�17%41�3�(’8�;3�31�’1�3(�3�(%%��"�%"4;3�’�34��&9(0$+

/*�++.&*�3�"/�$".�/.4$*�.�����&$�"/+

,-

��� .�.���������’�(0&"’�39(0$�013��(7434 �30�17%413(�34 �"039(0$ �%*13&(4"8�4�34 �&34(3�(3�3��44�03#(�+3�’�(70���3�1�’1�3(�34��&9(0$3�’�39(0$*%���3�(%%��"�%"4;3�;4�%%"’�39(0$�013 (934 �;3�0�3�("’��3�’�34 �3"&*��43(�4 �"039(0$3(’3(4 �013�’�34 �3�’4�0*0"1�3�13�39 (%�+

Page 94: Stress prevention at work checkpoints

���$�"�/�$".�/.4$*�

,,

���2*�.01�’.��/.4$*��*+.�"$4.��./��6.�$./���*.�$�+.4� ’.��.+&������.�"./� �"�./��!�5��/ 6.4��/.�"�.4��*�./��6.���.4� ’

���2*�.01�’.���".�"�$*!�"�.4$*��*+.��$2/./���*.4$*�.*�+2 /+�./� ./��!.�$4./���*.�$$�.4$*���"���/+.$/��*+.�"�./��.�"/�*&*�+�.�+.�.4�$ �’.

Page 95: Stress prevention at work checkpoints

��������.00�&*%�&�’43�31;14�&3"’39 "� 39(0$�013�0�3��%�34(�:*0�1134 �"03���%"’�13�’�3(*"’"(’1+

���� �(�13�0�3��00"��3(743��03&(0�3�����4"8�%;39 �’

*�(*%�3$’(939 �43(4 �013�0�3�("’�3�’�34 "’$"’���’�3 (934 �;3��’3�((*�0�4�39"4 3��� 3(4 �0+

� � �’3�71;3�(&*%�4"’�34 �"03��"%;34�1$1�3�(4 &�’���013�’�39(0$�0134�’�3’(434(3�"8�317��"�"�’44"&�34(3�(&&7’"��4�39"4 3��� 3(4 �03��(7434 �"0���%"’�13�’�3(*"’"(’1+3�43"13’���11�0;34(3�0��4����,7�4��3�(’�0�4�3(**(047’"4"�13�(0�(&&7’"��4"(’+

� �0(�%�&130�%�4"’�34(3*((03�(&&7’"��4"(’3�0�&7%4"����4���3(�4�’3�"��"�7%434(3*0��"�43�’�3&�;"’�0��1�3140�113�439(0$+3� �;3"’�%7��39(0$37’��0*0�1170�3�7�34(3��%�;1�3%(93,7�%"4;3(�39(0$�&"14�$�1�3���"��’413�’�3*((03 7&�’30�%�4"(’1+3(14(�34 �1�3*0(�%�&13&�;3"’�0��1�3140�113�439(0$+� �0��(0��3&7%4"*%�3� �’’�%13�(03���"%"4�4"’��(&&7’"��4"(’31 (7%�3��3�:*%(0��+

��)+ �00�’��39(0$34��&3*0(���70�131(34 �439(0$�013��’

�(&&7’"��4�39"4 3(4 �034��&3&�&��013�0(&34"&�34(4"&�+3�0��4�3(**(047’"4"�13�(03��17�%34�%$+3

6+ �0��’"<�3�0"��3&��4"’�1�3�434 �3���"’’"’�3(�39(0$3(01 "�43"�3�**0(*0"�4��34(3�"8�3"’1407�4"(’1�3�:*%�"’34 ���;/139(0$3*%�’13�’�3 �8�3�3,7�14"(’!�’�!�’19�01�11"(’+3�’31(&�3"’�7140"�1�34 "13"13��%%��3�3-4((%!�(:&��4"’�.+

5+ �’�(70���3�0(7*3*%�’’"’�3�’�3"&*%�&�’4�4"(’3(�4�1$1�3"’3*�04"�7%�03�;3�11"�’"’�39(0$34(34 �3�0(7*"’14���3(�3"’�"8"�7�%1+3� "13���"%"4�4�13�(&&7’"��4"(’�’�3�%(1�3�((*�0�4"(’+

�+ �0(8"��3���,7�4�3(**(047’"4"�13�(0340�"’"’�3�’�0�40�"’"’�39(0$�013"’3�(&&7’"��4"(’31$"%%1+3� "1 �%*13"&*0(8�3�(&&7’"��4"(’3�’�3&747�%317**(04+

��.���.��� � �8("�34(4�%%;3"1(%�4��39(0$3�13&7� 3�13*(11"�%�+

� �1�3’�91%�44�01�3%���%�41�37*��4��3"’1407�4"(’1�*(14�013�’�38�0��%3*0�1�’4�4"(’134(3"’�0��1��(&&7’"��4"(’+

� �0(8"��3� �’�"’�30((&1�30�143�0��1�3�0"’$"’����"%"4"�13�’�3��4"’�3�0��13�(03�(&&(’371�31(34 �49(0$�013�0�,7�’4%;3 �8�34 �3� �’��34(34�%$34(3��� (4 �03�’�34 �"03&�’���01+

� �’�(70���3�**0(*0"�4�3#(�30(4�4"(’+3� "13 �%*19(0$�013��,7"0�3&7%4"*%�31$"%%13�’�3"’�0��1�1�(&&7’"��4"(’3�’�3&747�%317**(04+

/*�++.&*�3�"/�$".�/.4$*�.�����&$�"/+

,�

��� .�.���������0��4�3&(0�3� �’��13�(039(0$�0134(3�:*0�1134 �"0���%"’�13�’�3(*"’"(’139"4 3��� 3(4 �03�’�34�%$34(&�’���01+3� "13"’�0��1�13�(&*�’"(’1 "*3�’�3%���134(&747�%317**(043�’�3��44�039(0$30�17%41+

Page 96: Stress prevention at work checkpoints

���$�"�/�$".�/.4$*�

,#

���2*�.00�’.*��"�7�.�*���.!��/�"�+�.�/./��.����""�"�.$�.4$*�.$*.+���/.��.�&&*$&*��/��./$.�5& ��"./����6)+.4$*�.& �"+.�"�.��+�2++./��!4$*�.�**�"��!�"/+’

���2*�.00�’.�*$3���.$&&$*/2"�/��+./$./� �.��$2/.4$*��"�.�$"��/�$"+.�"�.�$!!2"���/�.��� �"�+.�"�$&�"�$"+.4�/�.����.$/��*’.

Page 97: Stress prevention at work checkpoints

�($-��-�$",�($!,$���")�1�����1�$0(,,

����#/�7�2����7�$6.2�#23��28$. &!����2/6��2�/2�6!!:�#��"$���#��2/�96�!2��.�//"�#3�23�.��3/2�#�27�$!�#���2�/7�.:2�$""$#)2�32��/2/�.�$6/2�$#/�*6�#��/2�$.2�$3�7��3�"/2�#�23��2�!�"�3�2$�23��28$. &!���)2�32�/2�"&$.3�#33$2�/3��!�/�2��."2&$!����/2�#�2���*6�3�!:2���!28�3�2/6������7�$6.)2�$"&.���#/�7�2&.�7�#3�7�2�#�2"�3���3�#�"��/6.�/2�.�2#���//�.:28����2�#7$!7�23��2��3�7��$$&�.�3�$#2$�2�!!2&�$&!�2�#23��28$. &!���)2�����3�7�"��/6.�/2����#/32$���#/�7�2����7�$6.2�328$. 2�#�!6����

� �/3��!�/��#�2�#2$.��#�;�3�$#�!2�.�"�8$. �$#��.#�#�2$���#/�7�2����7�$6.0

� $.��#�;�#�23.��#�#�2�#�2.��/�#�2�8�.�#�//0

� �/3��!�/��#�2&.$���6.�/2�#�2��3�$#2"$��!/0

� &.$7���#�2.�&��2�#3�.7�#3�$#23$2��!&23�$/�2�#7$!7��0

� $.��#�;�#�28$. �#�2�.��/2/$2�/23$2&.$3��328$. �./�.$"2$���#/�7�2����7�$6.)

�:2�/3��!�/��#�2�2�$$�2$.��#�;�3�$#�!2�.�"�8$. 2�$.���!�#�28�3�2$���#/�7�2����7�$6.�28$. �./-2�$""�3"�#3�#�2"636�!23.6/328�!!2��2�#�.��/��)

Page 98: Stress prevention at work checkpoints

��������,.+�/3��!�/�2�#�2�"&!�"�#32�#2$.��#�;�3�$#�!2�.�"�8$. �#�2/3.�3����/2�#28����2$���#/�7�2����7�$6.2�/2&.�7�#3��$.2���!328�3�2&.$"&3!:2�#�2���*6�3�!:)2

���� ����#/�7�2����7�$6.2’�6!!:�#��2"$���#��2/�96�!

��.�//"�#3�23�.��3/�27�$!�#���2�3�)(2�/27�.:2�$""$#�32/$"�28$. &!���/)

� ����#/�7�2����7�$6.2"�:2��7�27�.:2/�.�$6/2/�$.3��#�2!$#��3�."2�$#/�*6�#��/2�$.23��27��3�"/)

� ����#/�7�2����7�$6.2�/2$�3�#23�.��3��2�323��28�� �.&�.3:2�#2�2.�!�3�$#/��&2’�)�)�2�328$"�#2�:2"�#�2�38$. �./2�:2/6&�.7�/$./�2�32:$6#�2&�$&!�2�:2$!��.&�$&!��2�328$. �./2�:2�6/3$"�./()2���/2"��#/23��3$63/���2�//�/3�#��28�!!2$�3�#2��2#���//�.:23$2/3$&3��2$���#/�7�2����7�$6.)2

� ��#:2�$"&�#��/2�$2#$32��7�2��."2&$!����/2$#$���#/�7�2����7�$6.2�#�2"�#���"�#32�/2$�3�#6#��.3��#2��$632�$823$2���!28�3�23��2�//6�)2

��%) ���2�$!!$8�#�2����7�$6./2�#23��28$. &!���2/�$6!�

��2�!��.!:2.��$�#�;��2�/2$���#/�7��

� �6!!:�#�2�#�2"$���#�0

� /�96�!2��.�//"�#30

� 7�$!�#��0

� 3�.��3/2$�27�$!�#��0

� $3��.2�$."/2$�2����7�$6.2/6��2�/2#�/3:23��/�#��/!�#��.�2�#/6!32�#�2�$//�&)

5) �32/�$6!�2��2"���2�!��.23��32/6��2�$."/2$�����7�$6.2�.�26#����&3��!�2�#2�#:2�$."2�#23��8$. &!���)

4) �32/�$6!�2��2�� #$8!�����23��32$���#/�7�2����7�$6.��#2�$"�2�.$"2�$!!���6�/�2/6&�.7�/$./�2�!��#3/��6/3$"�./2$.2$63/���2&�./$#/)

�) �32/�$6!�2�!/$2��2�� #$8!�����23��32�6!!:�#�2�#�"$���#�2$�3�#2�$"�2�.$"2�$!!���6�/2$.2/6&�.7�/$./’�#/���./(28��!�27�$!�#��2$.23�.��3/2$�27�$!�#��2$�3�#�$"�2�.$"2�6/3$"�./�2�!��#3/�2$.2��3�;�#/2�#2��#�.�!’$63/���./()

�) $. &!���2&$!��:2/�$6!�2���!28�3�2�$3�2&.�"�.:&.�7�#3�$#2’�)�)�2�$823$2&.�7�#32$���#/�7�2����7�$6.(�#�2/��$#��.:2&.�7�#3�$#2’�)�)�2�$823$2��!&28$. �./8�$2��7�2���#2$���#���2�#�2���!28�3�23��2$���#��.$.2$���#��./()

1) $. &!���2&$!��:2/�$6!�2�!/$2�#�!6��2�2&.$���6.��$.2�#/6.�#�23��32�#2$���#���28$. �.2��#2.�36.#23$8$. 2��3�.2�2&�.�$�2$�2&/:��$!$����!2$.2&�:/���!�!!#�//)2���/2�#�!6��/2�#/6.�#�23��323��2$���#/�7�����7�$6.28�!!2#$32�$#3�#6�)

��,���,��� � �#2��/�2$�27�$!�#��2$.23�.��32$�27�$!�#��2�328�!!2$�3�#

��2�&&.$&.��3�23$236.#23��2$���#��.2�#23$23��2&$!����/�#��27�$!�#��2�/2����#/323��2!�82�#2�!!2�$6#3.��/)2���/�!/$2�&&!��/23$2/�.�$6/2��/�/2$�2/�96�!2��.�//"�#3)

� �#2"$/32��/�/2�328�!!2��2#���//�.:23$2��/"�//2$..�!$��3�23��2$���#��.�2��&�#��#�2$#23��2��.�6"2�/3�#��/2/6..$6#��#�2�#�23��2#�36.�2$�23��2$���#��)2�3�/2&�.3��6!�.!:2�"&$.3�#323��323��2$���#���2&�./$#2#$3��2�$.���23$2�$#3�#6�28$. �#�2�!$/�23$23��2$���#��.)

� �32�/2�93.�"�!:2�"&$.3�#323��328$. �./2�.�2�8�.�23��33��28$. &!���2��/2�2��."2&$!��:2$#2$���#/�7�����7�$6.2�#�23��323��2&$!��:2�/2�"&!�"�#3��2�#�7�.:2��/��2�#�!6��#�28��#23��2$���#��.2�/2�/6&�.7�/$.2$.2�����.2.�# �#�2&�./$#)

-(�)),&(�1�"-�$",�-,2$(�,�����&$�"-)

�+

��� ,�,���������32�/2�"&$.3�#323$2��7�2�2�!��.2&$!��:2$#2$���#/�7�����7�$6.�2�#�2�32�/2�7�#2"$.�2�"&$.3�#323��323��&$!��:2��2�"&!�"�#3��23$2&.�7�#32$���#/�7�2����7�$6.�.$"2$��6..�#�2�#23��28$. &!���)2�.�7�#3�$#2$�$���#/�7�2����7�$6.2�#�.��/�/28$. �./-2���!�#�2$�/��6.�3:2�#�23.6/32�#23��28$. &!���)

Page 99: Stress prevention at work checkpoints

�($-��-�$",�($!,$���")�1�,����1�$0(,

�*

���0(�,.+’,�)-�� �)�,�"�,�!& �!�"-,�,2$(�& ���,&$ ��4,-$,&(�1�"-,�"�,��� ,�&&($&(��-� 4,2�-�,$���")�1�,����1�$0(,)0��,�),�0 4�"��,!$���"��,��(�))!�"-�,-�(��-),�"�,1�$ �"��’,���,&$ ��4,)�$0 �,�"� 0��,� ��(,&($���0(�),��$0-,�$2,-$,&(�1�"-,�"�,��� ,2�-�,�����(�"-,��)�),$�,$���")�1�,����1�$0(�,�"�,�$2,-$,�� &,-��,1��-�!),$�,$���")�1�,����1�$0(’,

Page 100: Stress prevention at work checkpoints

��������,.*�.��#�;�23.��#�#�2�#�2�#�2.��/�2�8�.�#�//2$��2.�/&��3��!�����7�$6.)

���� ����#/�7�2����7�$6.�28��#2�32�9�/3/�2���$"�/

�"������2�#23��2���!:2�6!36.��2!�#�6���2�#�����7�$6.2$�23��28$. &!���)2���/2"��#/23��323��2$#!:8�:23$2�#/6.�2.�/&��3��!�2����7�$6.2�/23�.$6��23���8�.�#�//2$�2�!!2�"&!$:��/)

� �2�$#��.3��2���$.32�#23.��#�#�2�#�2�8�.�#�//�.��/�#�8�!!2#$32$#!:2��!&2.��6��23��2$��6..�#��2$�2$���#/�7�����7�$6.2�632�!/$2/��#�!2��#�.�!2/6&&$.32�$..�/&��3��!�2����7�$6.2�#23��28$. &!���)

� �/&��3��!�2����7�$6.23�.$6��$6323��28$. &!���8�!!2�#�.��/�23��2!� �!��$$�23��32�6/3$"�./2�#��!��#3/2�.�23.��3��28�3�2 �#�#�//2�#�2.�/&��3)

� ��/�#�2�8�.�#�//2$�28��32�$#/3�363�/2.�/&��3��!�����7�$6.28�!!2���.��/�23��2.�/ 2$�2�#3�.&�./$#�!�$#�!��32�#�2.$!�2�$#�!��3/2�328$. )

� ��#28$. �./2�.�23.��3��28�3�2.�/&��3�23��.�28�!!2��2!$8�.2.�3�/2$�2��/�#3���/"�2�#3�#3�$#23$2*6�328$. 2�#�2!��$6.236.#$7�.)

��%) �.��#�#�2�#2.�/&��3��!�2����7�$6.2/�$6!�2��2�#

�#3��.�!2&�.32$�23��2��#�.�!2�#3.$�6�3�$#23$23��8$. &!���)

5) $. �./2/�$6!�2��2�8�.�2$�23��23:&�/2$�2$���#/�7�����7�$6.28����2��#2�9�/32�#23��28$. &!���2�#�3���.2!$#��3�."2�$#/�*6�#��/)

4) �2&$!��:2����#/32�6!!:�#��2"$���#��2��.�//"�#3�3�.��3/2�#�27�$!�#��2�328$. 2/�$6!�2��2��."!:26&��!��#23��28$. &!���2�#�2�$""6#���3��2�!��.!:23$2�!!)

�) $. �./2/�$6!�2��23.��#��2�#2/&$33�#�2$���#/�7�����7�$6.2�#�2.�8�.���2�$.2�#�$."�#�2�#�&&.$&.��3�2&�./$#28��#2/6��2����7�$6.23� �/&!���)

�) ���.�2/�$6!�2��2�!��.2&6#�3�7�2/�#�3�$#/2����#/32�#:$���#��.28�$2�/2�#2�"&!$:��2$�23��2�#3�.&.�/�)2�#/�.�$6/2��/�/�2!���!2/3�&/2/�$6!�2��23� �#)

��,���,��� � ���.�2/�$6!�2��2�2�!��.2&$!��:2$#2���!�#�28�3�2�#:

��/�2�#28����2�2/6&�.7�/$.2�/23��2$���#��.)2�#2/6��2���/��23��27��3�"2/�$6!�2��2��!�23$2�$23$2�26#�$#.�&.�/�#3�3�7�2$.2��.��3!:23$2�2�����.2!�7�!2$�"�#���"�#3)2

� �#2�#:28$. &!���28��.�2$���#/�7�2����7�$6.2�/�.�*6�#3�2�32�/2��!&�6!23$23.��#2/&����!28$. �./-.�&.�/�#3�3�7�/2�#2���!�#�28�3�2$���#/�7�2����7�$6.�"����3�$#2�#�2�$#�!��32.�/$!63�$#)

� �.��#�#�2�#�2�8�.�#�//�.��/�#�28�3�2.���.�23$.�/&��3��!�2����7�$6.2�328$. 2�$6!�2�!/$2��7�23��&$/�3�7�2�����32$�2�#�!6�#��#�2����7�$6.2$63/���28$. �/6��2�/2�#23��2��"�!:2�#�2#�����$6.�$$�)

-(�)),&(�1�"-�$",�-,2$(�,�����&$�"-)

��

��� ,�,���������28$. &!���2�#28����2�"&!$:��/2�32�!!2!�7�!/23.��3����2$3��.28�3�2.�/&��328�!!2��7�23��2�#3�.&.�/�2��$$�2.�&63�3�$#2�#23��2�$""6#�3:)2���/28�!!2"� �2�3��/��.23$2.��.6�32�"&!$:��/28�3�2�$$�2����7�$6.2�#��7$��2����236.#$7�.)2

Page 101: Stress prevention at work checkpoints

�($-��-�$",�($!,$���")�1�,����1�$0(,

�#

���0(�,.*�’,�(��",!�"���(),�"�,2$(��(),�",(�)&��-�� �,����1�$0(,�),�",�"-��(� ,&�(-,$�,-����"�(� ,�"-($�0�-�$",-$,-��,2$(�& ���’

���0(�,.*�’,�3�!�"�,2$(�& ���,�$"��-�$"),�$"�0��1�,-$,&(�1�"-�"�,$���")�1�,����1�$0(,�),&�(-,$�,-(��"�"�,��$0-,)-(�)),&(�1�"-�$"’,�($0&,��)�0))�$",��$0-,-��)�,�$"��-�$"),�),� 2�4),0)��0 ’

Page 102: Stress prevention at work checkpoints

��������,.��/3��!�/�2&.$���6.�/2�#�2��3�$#2"$��!/23$2���!28�3�7�$!�#���2��6/�2�#�2��.�//"�#32�328$. )

���� ��$!�#���2��6/�2�#�2��.�//"�#32�328$. 26/6�!!:

$��6.26#�9&��3��!:)2�32�/2�"&$.3�#323��323��.�2��&.$���6.�/2�#2&!���28����2�6#�3�$#23$2&.�7�#32�#�/3$&2$���#/�7�2����7�$6.28��#2�32$��6./)

� 6��2&.$���6.�/2/�$6!�2��2�$."6!�3��2�#�$#/6!3�3�$#28�3�23�$/�28�$2��7�2�9&�.3�/�2�#��9&�.��#��2�#23��2���!��2�#�28�3�23��2&�.3���&�3�$#2$�3��28$. �./)

� ��$!�#���2�6!!:�#�2�#�2��.�//"�#32�.�27�.:2�����.�#33:&�/2$�2����7�$6.28����26/6�!!:2.�*6�.�2�����.�#33:&�/2$�2.�/&$#/�2�#23��28$. &!���)2�&&.$&.��3�.�/&$#/�/2/�$6!�2��2�!��.!:2����#��2�#28$. &!���&.$���6.�/)

� ��#2$���#/�7�2����7�$6.23� �/2&!����2�/3��!�/���&.$���6.�/2"6/32����!�3�3�2�"&�.3��!2�#�2���.2��3�$#��#�2/6&&$.323��2�*6�!2�#�2���.23.��3"�#32$�2�!!8$. �./)2

��%) $. &!���2&.$���6.�/2/�$6!�2�9&!��#2�$823$�2

� ��!&23��27��3�"02

� .���323$23��2$���#��.02

� &.�7�#32#�82��/�/0

� !��.#2�.$"23��2�#����#3)

5) �#2/�7�.�2��/�/2$�23�.��3�27�$!�#��2$.2��.�//"�#3�!���!2/3�&/2/�$6!�2��23� �#2��23��2!�82�/27�$!�3��)

4) ���27��3�"2$�2$���#/�7�2����7�$6.2"�:2��7�!$&&�:/���!2$.2"�#3�!2�!!#�//2�6�23$23��2�#����#3)2���:/�$6!�2.����7�2��!&2�#�2/6&&$.3�2��2&$//��!�2�.$"2�#�&&.$&.��3�!:2*6�!�����2&.$��//�$#�!)

�) ��23��2$���#��.2�/2�#2�"&!$:���23��28$. &!���2/�$6!�.�/&$#�28�3�2�!��.2&6#�3�7�2��/��&!�#�.:2��3�$#/)2�#2�/�7�.�2��/��23��2$���#��.2/�$6!�2��2��/"�//��)

�) ���2&.$���6.�/2/�$6!�2�#�!6��2.6!�/2�$.2�#�$."�#�$3��.2�"&!$:��/2��$6323��2.�/&$#/�23� �#)

1) ���2&.$���6.�/2/�$6!�2�!/$2�#�!6��2�#2$�!���3�$#2$#8$. �./23$2.�&$.32��/�/2$�2$���#/�7�2����7�$6.23$"�#���"�#3)

��,���,��� � ��23��2�#3�.&.�/�2.�/&$#�/28�3�$632��/�3�3�$#23$2�7�.:

��/�2$�2$���#/�7�2����7�$6.�23��2�"&!$:��/28�!!2���!7�!6��2�#�2.�/&��3��)2���/28�!!2�#��#��23���.�$""�3"�#32�#�2"$3�7�3�$#)

� ���2����!23$!�.�#��2!�7�!2�$.2$���#/�7�2����7�$6.2�/;�.$�2�632/$"�3�"�/2�32�/2#$32&$//��!�23$2�33��#23��/)2��$$�28$. &!���28����2�$�/2#$323$!�.�3�2$���#/�7�����7�$6.2��#2��2���#3�����2�:238$2�#����3$./�2�2!$8!�7�!2$�2$���#/�7�2����7�$6.�2�#�2/8��32�#�2��."&6#�3�7�2��3�$#2$#2�7�.:2�#����#328��#2�32$��6./)

� ���28$./3���/�2/��#�.�$2�/2�2��/�2�#28����23��$���#���2&�./$#2��/23$2!��7�23��28$. &!���28��!�3��2$���#��.2 ��&/2��/2$.2��.2�$�)2���/28$6!�2�!��.!:�"&��327�.:2#���3�7�!:26&$#23��28$. 2�!�"�3�)

-(�)),&(�1�"-�$",�-,2$(�,�����&$�"-)

#5

��� ,�,������������#/�7�2����7�$6.2�#23��28$. &!���2��/2���#�#�.��/�#�2�#2"�#:2�$6#3.��/2�6.�#�23��2!�/32%<�%�:��./)2���/2��7�!$&"�#32��#2$#!:2��2�$6#3�.��3��2��"�#���"�#3�28$. �./2�#�2$3��.2�$���/2/6��2�/23��!��$6.2�#/&��3$.�3�28$. 23$��3��.2�#�23� �23$6��"��/6.�/23$2.��6��27�$!�#���2��.�//"�#32�#��6!!:�#�2�328$. )

Page 103: Stress prevention at work checkpoints

�($-��-�$",�($!,$���")�1�,����1�$0(,

#%

���0(�,.��’,�)-�� �)�&($���0(�),�"�,��-�$"!$�� ),-$,��� ,2�-�1�$ �"���,��0)�,�"���(�))!�"-,�-,2$(��,�"�!���,-��,&($���0(�),�"�!$�� ),�"$2",-$,� !�"���(),�"�,2$(��()’

���0(�,.��’,�(��",2$(��(),�",-��&($���0(�),-$,��� ,2�-�,&$-�"-�� $���"��()�,�� &,1��-�!),�"�&(�1�"-,"�2,��)�)’

Page 104: Stress prevention at work checkpoints

��������,.#�.$7���2.�&��2�#�2�6!36.�!!:2/�#/�3�7�2�#3�.7�#3�$#/23$��!&23�$/�2�#7$!7��2�#2$���#/�7�2����7�$6.)

���� ��23��27��3�"2$�2$���#/�7�2����7�$6.2�#23��28$. &!���

�/2#$32�//�/3���23��.�2�/2�2����2.�/ 23��:28�!!2��7�!$&#���3�7�2���!3�2�����3/2/6��2�/2&$/3�3.�6"�3��2/3.�//��/$.��.�2��&.�//�$#2$.2$3��.2/3.�//�.�!�3��2�!!#�//)

� ��#23��27��3�"2�/2#$32�//�/3���23��/2��7�/2�#2�#��.��3/��#�!2$�2����&3�#��2$�23��2$���#/�7�2����7�$6.2�#3��28$. &!����28����2�$6!�2�#�$6.���2�6.3��.$���#/�7�2����7�$6.)

� ��23��27��3�"2�/2��7�#2�//�/3�#��2�#23��28$. &!����23��/8�!!2��7�23��2$3��.28$. �./2�2�!��.2/��#�!23��323��8$. &!���2�/2�2.�/&$#/��!�2$#�2�#�23��323��28$. �./�.�27�!6��)

� �#3�.7�#3�$#2/�$6!�2��2�6!36.�!!:2/�#/�3�7�)2�#2/$"��6!36.�/�2���$"�#�27��3�"23$2/$"�2�$."/2$�2$���#/�7�����7�$6.2�/2�//$���3��28�3�2/��"�2$.2�6�!3)22

� �#2�$.��.!�#�2��/�/�23��2$���#��.2"�:2#$32��2�8�.�2$�3��28�:2�#28����2��/2$.2��.2����7�$6.2�/2&�.���7��2�:3��2&�./$#2$���#���)2�#2/6��2��/�/�23��2��/32�#3�.2�7�#3�$#2"�:2��23$2&.$7���2�#�$."�3�$#23$23��2$���#��.)

��%) ���23:&�2$�2�#3�.7�#3�$#2��&�#�/2$#23��2�6!36.�2

$�23��2�$6#3.:2�#�2&�$&!�2�#7$!7���23��23:&�2$�$���#/�7�2����7�$6.2�#�23��2.�/$6.��/2$�23��8$. &!���)2�6!36.�!!:2/�#/�3�7�2.6!�/2/�$6!�2���$."6!�3��2�#�2�&&!���)

5) �#2�!!2��/�/�23��2��/32�$."2$�2�#3�.7�#3�$#2�/2�$$�/$���!2�#�2&/:��$!$����!2/6&&$.32�.$"2�$�8$. �./�/6&�.7�/$./2�#�2"�#���"�#32�$.23��2&�./$#$���#���)

4) �#2/$"�2/�36�3�$#/�2�32"�:2��2.�!�7�#32�#�2&$//��!�23$&.$7���2&.$��//�$#�!2�//�/3�#��23$23��2$���#���&�./$#)2 ��#2$���.�#�2/6��2�//�/3�#���2�!8�:/2/3.�//3��32�32�/27$!6#3�.:2’3��2$���#���2&�./$#2��/23��2.���33$2����&32$.2#$3(2�#�23��32�//�/3�#��28�!!2��2�$/3��.��3$23��27��3�"/)

�) ���2$���#��.2/�$6!�2��2.�&.�"�#���2���$.��#�23$3��23:&�2�#�2/�.�$6/#�//2$�23��2$���#��)2�2.�/&$#/�"�:2��2#���//�.:2�7�#2�#2/$"�2"�!�2��/�/28��.�3��2$���#��.2"�:2#$32��2�8�.�23��32��/2$.2��.����7�$6.2’�)�)2�$ �/�2��/36.�/2$.2.�"�. /(2�/&�.���7��2�/2$���#/�7�)

�) �#2/�7�.�2��/�/2’�)�)�2��# 2.$���.:(�2�32"�:2��#���//�.:23$2"$7�23��27��3�"2$.27��3�"/23$2�#$3��.�$�28�3�$632�.�*6�#32�6/3$"�.2�$#3��3)

1) �#2��/�/2$�2��.�//"�#32�#�2�6!!:�#�2�.$"2��$!!���6��2�32"�:2��2#���//�.:23$2�#/6.�23��323��$���#���2&�./$#2�#�23��2$���#��.2#$2!$#��.28$. 2�#3��2/�"�28$. 26#�3)

��,���,��� � 6&�.7�/$./2�#�2"�#���./2�.�2.$!�2"$��!/)

���.��$.�23��:2/�$6!�2�!8�:/2&.$7���2/6&&$.32�#��#�$6.���"�#323$23��2$���#���2&�./$#2�#23��8$. &!���)

� �2&�./$#28�$2�/2#$32/6&&$.3��2�:2/6&�.7�/$./2$.�$!!���6�/2"�:2���!23��32��2$.2/��2+��/�.7�/,23��$���#/�7�2����7�$6.)2�2&/:��$!$����!2.���3�$#2!� �3��/2��#2�.�/�28��#23��2$���#���2&�./$#23.��/23$+"� �2/�#/�,2$�23��2����7�$6.)

-(�)),&(�1�"-�$",�-,2$(�,�����&$�"-)

#/

��� ,�,������������#/�7�2����7�$6.2�$#/3�363�/2�23�.��323$23��2/�!���/3��"2�#�2���!3�2$�23��2$���#���2&�./$#)2���/2�/28�:�32�/2/$2�"&$.3�#323$2�//�/323��27��3�"2�#23��2��/32�#�"$/32�&&.$&.��3�28�:)2���:2"�:2��7�2#$2/��#/2$./:"&3$"/2$�2�!!2���!3�)23�!!�2�//�/3�#��2/�$6!�2��&.$7����2.�&��!:2�#�28�3�$632�9&�#/�23$23��27��3�")

Page 105: Stress prevention at work checkpoints

�($-��-�$",�($!,$���")�1�,����1�$0(,

#.

���0(�,.#�’,�(��",2$(��()�,)0&�(1�)$(),�"�,!�"���(),�",�&&($&(��-�,�$(!),$�,�"-�(1�"-�$",�"-��,�1�"-,$�,$���")�1�,����1�$0(�,�"� 0��"�,)$��� ,�"�,&)4��$ $���� ,)0&&$(-,�$(,-��,$���"���&�()$"’

���0(�,.#�’,��,�2�(�,$�,-��,"���,-$,&($1���,�0 -0(� 4,)�")�-�1�,)0&&$(-,�&&($&(��-�,-$,-�� $�� ,)�-0�-�$",$�,-��,2$(�& ���’,��!�!��(,-��-,)0&�(1�)$(),�"�,!�"���(),�(�,($ �,!$�� )’

Page 106: Stress prevention at work checkpoints

��������,�5�.��#�;�28$. �#�2�.��/23$2&.$3��328$. �./2����#/37�$!�#��2�.$"2�!��#3/2�#�2$63/���./)

���� ��$!�#��2�32/$"�28$. &!���/�2&�.3��6!�.!:2�#2

/�.7���2�#�6/3.��/�2�/2"$.�2!� �!:23$2��2�#�3��3��2�:�6/3$"�./�2�!��#3/2$.2$3��.2$63/���./23��#2�:�#/���./)

� �/��.��2/�$8/23��323� �#�2/�"&!�2&.���63�$#/28�3�3��2&�:/���!2!�:$632�#�2�*6�&"�#32�#23��28$. &!���"�:2.��6��23��2$��6..�#��2$�27�$!�#��2�.$"$63/���./)

� $"�2�.$6&/2�32����2.�/ 2$�2/6��27�$!�#��2�.����!3����.�28$. �./2�32&/:����3.��2�#�2�"�.��#�:8�.�/�2&$!���2$�����./�2&.�/$#2&�./$##�!�2�6/2�#�23�9��.�7�./�2�$$.2 ��&�./�2�#�23�$/�28�$28$. 2�!$#�2$.�32#���3)

� ��$!�#��2�#�23�.��3/2$�27�$!�#��2�.�2�#�.��/�#�!:2�#�//6�2�$.28$. &!���/2�#2"�#:2�$6#3.��/2$�23��28$.!���#�2�32�/2������6!323$2&.$7���2&.�"�.:2&.�7�#3�$#3�.$6��2���#��#�2&6�!��2�33�36��/2�#�2����7�$6.)

� ��$!�#��2�#�23�.��3/2$�27�$!�#��2��7�2/�.�$6/2�����3/$#2&�:/���!2�#�2"�#3�!2���!3�)2�#2�93.�"�2��/�/�7�$!�#��2�328$. 2!���/23$2���3�)

��%) �.�7�#3�$#2$�27�$!�#��23�.$6��2$.��#�;�3�$#2$�23��

8$. �#�2�.��2/�$6!�23� �2�#3$2�$#/���.�3�$#23��/&����!2.�/ /2�#��.�#32�#23��2/&������28$. &!���) $. �#�2�!$#�2�6.�#�23��2#���32/�$6!�2��2�7$������$.2�#/3�#��)

5) �.�7�#3�$#2$�27�$!�#��2�328$. 2/�$6!�2��2��/��2$#2�3�$.$6��2�#�!:/�/2$�2�����.�/ 2/�36�3�$#/�2�.$6&/2�#�$��6&�3�$#/)2

4) ����28$. �.2/�$6!�2��7��2�/2�&&.$&.��3��2�#2�/��&�.$63��2��/:2����//23$2�#2�!�."2/:/3�"�27���$/6.7��!!�#���2/�&�.�3�$#2�.$"2�6/3$"�./�2$.2��&.$3��3��2�:2$3��.2��7���/2��/��#��23$2&.$3��33��"2�.$"27�$!�#��)

�) ���2��/��#2$�23��28$. &!���2/�$6!�23� �2�#3$�$#/���.�3�$#23��2�9�/3�#��2$�2/&����!2.�/ 2�.$6&//6��2�/2&/:����3.��2&�3��#3/�2�6/3$"�./28�$2��7����#23� �#�2�.6�/2$.2�9��//�7�2�"$6#3/2$�2�!�$�$!�$.2�.�"�#�!/)2�$!���2�//�/3�#��2/�$6!�2��28�3��#2��/:.����2�#23��2�7�#32$�2�#2��7�./�2�#�$6#3�.28�3�2/6��&�$&!�)

�) ��.��3�#�#�2����7�$6.2�:2$63/���./2/�$6!�2#$32��3� �#2!���3!:)2�7�#2��2#$2&�:/���!27�$!�#��23� �/&!����2�32/�$6!�2��2"���2�!��.23��323�.��3�#�#�����7�$6.2�/2#$32����&3��!�)2����$2.��$.��#�/2"�:��!&23$2�$�6"�#32/6��2��/�/)

��,���,��� � ���3:2&.���63�$#/2�#23��28$. &!���2/�$6!�2��

��/�6//��28�3�2.�!�7�#32�9&�.3/)2�$$�2�#��$#3�#6$6/2�$#3��328�3�23��2&$!���2�#�2$3��.�63�$.�3��/2/�$6!�2��2��7�#2����2&.�$.�3:)2

� �!!2�"&!$:��/�2�#�!6��#�2#�8�$"�./�2&�.3�3�"�8$. �./2�#�23�"&$.�.:28$. �./�2/�$6!�2��28�!!�#�$."��2��$6323��2.�/ /2$�27�$!�#��)

� �!!28$. �./2/�$6!�2��23.��#��2�#23� �#�2/���3:&.���63�$#/2�#�2$3��.2/���3:2"��/6.�/2����#/37�$!�#��2�328$. 2�#�26/�#�2/���3:2�..�#��"�#3//6��2�/2�/��&�2.$63�/)

-(�)),&(�1�"-�$",�-,2$(�,�����&$�"-)

#�

��� ,�,���������32�/2�"&$.3�#323$2!��.#2�.$"2$3��.28$. &!���/28�3�/�"�!�.2&.$�!�"/)2�.��3���!2�9�"&!�/2$�2&.$3��3�$#����#/327�$!�#��2�.��3!:2�//�/328$. �./2�#�/6&�.7�/$./23$23� �2�����3�7�2"��/6.�/23$2&.$3��3����#/327�$!�#��2�#23���.2$8#28$. &!���)

Page 107: Stress prevention at work checkpoints

�($-��-�$",�($!,$���")�1�,����1�$0(,

#�

���0(�,�5�’,�(��",2$(��(),�",-��,&(�1�"-�$",$�,1�$ �"��,�($!,� ��"-),�"�,$-��(,$0-)���()�,�"� 0��"�,�$2,-$,0)�,-��,)���-4!��)0(�),�")-� ��,�",-��,2$(��"�,�(��’,

���0(�,�5�’,�"�$(!,� ,�!& $4��)�,�"� 0��"�,"�2�$!�()�,&�(-�-�!�,2$(��(),�"�,-�!&$(�(4,2$(��()�,��$0-,-��,(�)�),$�1�$ �"��,�"�,&(���0-�$"),-$,��,-���",����")-,1�$ �"��’

Page 108: Stress prevention at work checkpoints
Page 109: Stress prevention at work checkpoints

�%�.+��2*�/5

�&�2 %/��6. 3:2 /2�%2 $(&.3�%32���3&.2#��� %�23&2/3.�//2�38&."+2���"2&�2�6�.�%3���2�$(#&:$�%32 %23��2#&%�23�.$�(.���. &6/2�&.$/2&�2�&%3.��3/2�%�2�#6�36�3 %��$(#&:$�%32�&%� 3 &%/2�.�2"%&8%23&2��2���3&./ %�.��/ %�28&."2/3.�//+2 ��:2$�"�2 32� �� �6#323&2$� %3� %�&$$ 3$�%323&2�&&�28&."2(�.�&.$�%��2�%�2�&&��6$�%2.�#�3 &%/�2�%�2�����323��2���#3�2�%�28�##��� %�2&�8&."�./+2���/6.�/23&2 %�.��/�2!&�2/��6. 3:2%���23&2��3�"�%28 3� %23��2�&%3�932&�2 $(8.&7 %�2�$(#&:$�%3�&%� 3 &%/+2�33�%3 &%2 /2�.�8%23&23��2�&##&8 %�2$��/6.�/��$&%�2&3��./�

� %�.��/ %�23��2(&// � # 3:2&�2/3��#�2�$(#&:$�%30

� �#��.2/3�3�$�%32&�2�$(#&:$�%32�&%� 3 &%/0

� .��6#�.28���/2�%�2��%�� 3/0

� �%/6. %�2�� .2(�.�%3�#2#��7�0

� (.&3��3 %�23��2. ��3/2&�28&."�./2�%�23�� ..�(.�/�%3�3 7�/+

�#�. 3:�2 %2�&3�2�$(#&:$�%32�&%� 3 &%/2�%�2$��/6.�/23& %�.��/�2�$(#&:$�%32/3�� # 3:�2 /2 $(&.3�%32�&.2.��6� %�/3.�//2�328&."+

Page 110: Stress prevention at work checkpoints

���������.�&#�%28&."2 %2/6��2�28�:2�/23&2�%��%��23��2(&// � # 3:2&�/3��#�2�$(#&:$�%3+2

���� �%/3��#�2�$(#&:$�%32�..�%��$�%3/�28 3�&632�

�6�.�%3��2&�2�&%3 %6��2�%�2�� .2�$(#&:$�%3�&%� 3 &%/�2$�"�2 32� �� �6#323&2$� %3� %2�&$$ 3$�%33&2�&&�28&."2(�.�&.$�%��+2 � /2 %�.��/�/28&."�.�#�3��2/3.�//+2

� �&�2 %/��6. 3:2�//&� �3��28 3�26%�#��.2(.&/(��3/2&�/3��#�2�$(#&:$�%32 /2"%&8%23&2#���23&2�%9 �3:2�%�&3��.2/3.�//�.�#�3��2/:$(3&$/+2�32 /2%���//�.:23&3�"�2$��/6.�/23&2�6�.�%3��2/3��#�2�$(#&:$�%32 %3��2#&%�23�.$+2

� �&."�./2 %2(.���. &6/2�&.$/2&�2�$(#&:$�%32�.������3��2�:2/&� &���&%&$ �2�&%� 3 &%/2�%�2�.�2&�3�%(.&%�23&2/3.�//2 %23��28&."(#���+2�7�.3��#�//�/6((&.32�323��28&."(#���2#�7�#2 /2%���//�.:2�%�6/��6#23&2 %�.��/�23��2(&// � # 3:2&�2/3��#��$(#&:$�%3+2

���’+ �/2�2$��%/2&�2�%/6. %�2!&�2/��6. 3:�2(.&7 ��2#&%��

3�.$2�&%3.��3/2&�2�$(#&:$�%328��.�2(&// �#�+2�7& �6%%���//�.:2/�&.3�3�.$2�&%3.��3/+2

5+2 ��"�2�$(#&:$�%32�&%3.��3/2�/2#&%�2�/2���/ �#:(&// �#�+2

4+ ��2(�.3 �/2�&%��.%��2/�&6#�2$�"�2!& %32���&.3/23&.��6��2(.���. &6/2�$(#&:$�%32 %2���&.��%��28 3���7�#&($�%3/2 %2�$(#&:$�%32�&%� 3 &%/+

�+ �&%�6�32.��6#�.2� /�6// &%/2�$&%�2$�%���./2�%�8&."�./2�%�23�� .2.�(.�/�%3�3 7�/2&%2�%��%� %�23��(&// � # 3:2&�2$&.�2/3��#�2�&.$/2&�2�$(#&:$�%3�&%3.��3/+

���.� �.����� �.��3�2.��6#�.2�%�2/3��#�2!&�/28��%�7�.

�$(#&:$�%32/ 36�3 &%/2�##&8+

� ��"�2�636.�2(#�%/2.���.� %�2�$(#&:$�%32/3�36/"%&8%23&2�##28&."�./+

� �&##��&.�3�28 3�2���%� �/2�&%��.%��2�%��$(#&:�./-2�%�28&."�./-2&.��% ;�3 &%/23&2.��6��2!&�2 %/��6. 3:23�.&6��23.�%/(�.�%32$����% /$/+

�/*�++.’*�3�#/�%#.�/.4%* .���� ’%�#/+

$�

�����.��. ���� �%��%��23��2(&// � # 3:2&�2/3��#�2�$(#&:$�%323�.&6��3��2!& %32���&.3/2&�2$�%���$�%32�%�28&."�./+

Page 111: Stress prevention at work checkpoints

�%�.+��2*�/5

$$

���2*�.�&�(.�%!!��%*�/�.4�/�.���#���+.�%#��*#��.�#�.�"’!%5�*+).�#�.4%* �*+).%*��#�6�/�%#+/%.*��2��.�%�.�#+��2*�/5./�*%2��./*�#+’�*�#/."����#�+"+.�#�.+/��!�.�%#/*��/+(

���2*�.�&�(.��3�.*��2!�*.�%#+2!/�/�%#+.�"%#�."�#���*+.�#�.4%* �*+.��%2/.�#��#��#�./��.’%++���!�/5.%�."%*�.+/��!��%*"+.%�.�"’!%5"�#/.�%#/*��/+(

Page 112: Stress prevention at work checkpoints

���������.�1.&7 ��2�28. 33�%2!&�2�&%3.��328 3�2�#��.2/3�3�$�%3/�&%��.% %�2�$(#&:$�%32�&%� 3 &%/2�%�28���/+

���� �#�. 3:2 %2�$(#&:$�%32�&%3.��3/2��&632�$(#&:$�%3

�&%� 3 &%/�2(�:$�%32&�28���/�28&." %�2�&%� 3 &%/�%�2�� .23.��3$�%32&�28&."�./2 /2 $(&.3�%3+2�&%3.��3�&%� 3 &%/2$6/32��2 %2# %�28 3�2#���#2.�,6 .�$�%3/�%�2��7�#&($�%3/2 %2%�3 &%�#2�$(#&:$�%32(&# � �/+

� �#��.2�#�6/�/2�&%��.% %�2�$(#&:$�%32(�. &�/2�%�8&." %�2�&%� 3 &%/2�.�2 %� /(�%/��#�2 %2�%:�$(#&:$�%32�&%3.��3/+2 ��2�&%3.��36�#2�6�.�%3��2&��� .23.��3$�%32�%�2�#�. 3:2&%28&." %�2�&%� 3 &%/2�.� $(&.3�%32(.�.�,6 / 3�/2�&.2.��6� %�28&."2/3.�//+

� �& %32���&.3/2�:2$�%���./2�%�28&."�./23&2 $(.&7�8&." %�2�&%� 3 &%/2�.�2�.��3#:2�// /3��2�:2�#�. 3:2 %�$(#&:$�%32�&%3.��3/+2�&%3.��3/2/�&6#�2 %�#6���#��.2�#�6/�/28� ��2�%/6.�2����%328&." %��&%� 3 &%/2�%�2�� .23.��3$�%328 3�&632�%:� /�. $ %�3&.:2$��/6.�/+

���’+ �%2�%:2�&%3.��32&�2�$(#&:$�%3�2�#8�:/2 %�#6��2�#��.

�#�6/�/2/3�3 %�2�$(#&:$�%32/3�36/�2(�. &�2�%��&%� 3 &%/+

5+ ��"�2 32�#��.2 %2�$(#&:$�%32�&%3.��3/23��323�&/�2 %/�&.3�3�.$2!&�/�23�$(&.�.:28&."�./�2$ �.�%38&."�./2�%�2(�.3�3 $�28&."�./2�.�23.��3��2�,6�##:2 %3�.$/2&�28&." %�2�&%� 3 &%/2�%�2/���3:2�%�2���#3�2�38&."+

4+ �&$$6% ��3�2�#��.#:23�.&6��2�$(#&:$�%32�&%3.��3/�%�2.��6#�.2$�%���$�%3�8&."�.2�&%/6#3�3 &%23��3�7�.:2���&.32 /2�� %�23�"�%23&2 $(.&7�28&." %��&%� 3 &%/2�%�2(.&3��32/���3:2�%�2���#3�2�328&."+

�+ ��"�2!& %32���&.3/28 3�2���%� �/2�&%��.%��2�%��$(#&:�./-2�%�28&."�./-2&.��% ;�3 &%/23&2�/3��# /��#��.2�&%3.��3/28 3�2�##28&."�./+

���.� �.����� � /�6//28 3�28&."�./2�%�23�� .2.�(.�/�%3�3 7�/23��

�� .%�//2�%�2�#�. 3:2&�2�$(#&:$�%32�&%3.��3/+2 �"�%���//�.:2$��/6.�/23&2 %�#6��2�#��.2�#�6/�/2��&638&." %�2�&%� 3 &%/2 %2�7�.:2�&%3.��3+

� �/3��# /�2�23.�%/(�.�%32$����% /$23&2���#28 3��&$(#� %3/2��&632�$(#&:$�%32�%�28&." %��&%� 3 &%/+2 � /2/�&6#�2��2 %2# %�28 3�2�2/3�3��2(&# �:&%2�� .23.��3$�%32�&.2�##+

� .� %2$�%���./�2/6(�.7 /&./2�%�28&."�./2 %23��2�� .3.��3$�%32&�2�##28&."�./2�%�2!& %32��3 &%23&2 $(.&7�8&." %�2�&%� 3 &%/+

�/*�++.’*�3�#/�%#.�/.4%* .���� ’%�#/+

&77

�����.��. ���� �. 33�%2!&�2�&%3.��3/28 3�2�#��.2�#�6/�/2�&%��.% %��$(#&:$�%32/3�36/�2(�. &�2�%�2�&%� 3 &%/2) %�#6� %�8���/*2�.�2 $(&.3�%32(.�.�,6 / 3�/2�&.2/3.�//(.�7�%3 &%2�328&."+

Page 113: Stress prevention at work checkpoints

�%�.+��2*�/5

&7&

���2*�.�1�(.�%""2#���/�.�!��*!5./�*%2��.�"’!%5"�#/.�%#/*��/+.�"’!%5"�#/�%#��/�%#+�.’�5"�#/.%�.4���+�.4%* �#�.�%#��/�%#+.�#�./��.���*./*��/"�#/.%�4%* �*+(

���2*�.�1�(.�!4�5+.�#�!2��.�#.�.�%#/*��/.%�.�"’!%5"�#/.�!��*.+/�/�"�#/+.%#.�"’!%5"�#/+/�/2+�.’�*�%�.�#�.�%#��/�%#+(

Page 114: Stress prevention at work checkpoints

���������.�0�%/6.�23��328���/2�.�2(� �2.��6#�.#:2�%�2��%�� 3/2�.�(.&7 ���2���&.� %�23&23��2.�#�7�%32�&%3.��3+

���� ���"2&�2�#�. 3:2��&6328���/2�%�2��%�� 3/2�%�23�� .

(�:$�%32 %�.��/�/28&."2/3.�//+2 � /2$6/32���7& ���2�:2�&$$6% ��3 %�2�#��.#:2�&828���/2�.���#�6#�3��2�%�2(� �+

� ���6#�.2(�:$�%32&�28���/2�%�2��%�� 3/2 /2�% $(&.3�%32�/(��32&�2/&6%�2�$(#&:$�%32�&%� 3 &%/+2

� ��2%�36.�2�%�2�93�%32&�2�&$(�%/�3 &%2�&.2&7�.3 $�8&."2 /2/&$�3 $�/26%�#��.2�%�2���&$�/2�2/&6.��2&�8&."2/3.�//+2 .�%/(�.�%�:2.���.� %�2(�:$�%32�&.&7�.3 $�2 /2 %� /(�%/��#�+

� ��"%&8#��� %�2�$(#&:��/-2���&.3/2�:2$��%/2&�8���/2�%�2��%�� 3/2/�&6#�2��2�&%�2�� .#:2�%�8 3�&632� /�. $ %�3 &%+2 .�%/(�.�%�:2 %23��2(�:$�%3&�28���/2�%�2��%�� 3/�2�%�2.��6#�.2�&%/6#3�3 &%/8 3�28&."�./2�%�23�� .2.�(.�/�%3�3 7�/�2�.� $(&.3�%3+

���’+ �%/6.�2.��6#�.2(�:$�%32&�28���/2�%�2��%�� 3/

���&.� %�23&2.�#�7�%32�$(#&:$�%32�&%3.��3/+2

5+ �#��.#:2�&$$6% ��3�28 3�28&."�./2�&823�� .28���/�%�2��%�� 3/2�.�2��#�6#�3��2�%�2(� �+2��"�2 32�2�#��.(&# �:23&23.��32�##28&."�./2�� .#:2 %23�.$/2&�28���/�%�2��%�� 3/�2�%�2�%/6.�23�� .2.��6#�.2(�:$�%3+

4+ �&%/6#328 3�28&."�./2.��6#�.#:2&%2�&823&2/��6.�2�� .8���2#�7�#/2�%�2��"%&8#����23�� .2���&.3/+2

�+ �9�$ %�23��2�����3/2&�28���2/:/3�$/2/6��2�/2( ����8&."2(�:$�%32&.2(.���. &6/2�&.$/2&�2�$(#&:$�%3&%28&."�./-2/���3:2�%�2���#3�+2��"�2!& %32���&.3/23&(.�7�%32��7�./�2�����3/2&%2/���3:2�%�2���#3��2�%�23& $(.&7�2�&3�28���2/:/3�$/2�%�28&." %�2�&%� 3 &%/+

�+ �&$(�%/�3�2�&.2&7�.3 $�28&."2(.&(�.#:2�%�2 %2�3 $�#:2$�%%�.+

1+ �&%/6#328&."�./2 %2��7�%��2��&632���%��/23&28���/:/3�$/+2

���.� �.������ .&7 ��2�%2�..&.��.��2(�:2/# (2�&.2�7�.:28���

(�:$�%3+

� ��"�2"%&8%23&2�##28&."�./2�636.�2(#�%/2�&.2���%��/3&2!&�/2&.28���2/:/3�$/+

� �& %28 3�28&."�.2.�(.�/�%3�3 7�/23&2/36�:(&// � # 3 �/2�&.2 $(.&7 %�28���2/:/3�$/�2�%��7& � %�26%�� .23.��3$�%32&�2�%�2� /�. $ %�3 &%��� %/328&."�./+2

�/*�++.’*�3�#/�%#.�/.4%* .���� ’%�#/+

&71

�����.��. ���� �%/6.�23��328���/2�.�2(� �2.��6#�.#:2�%�2��%�� 3/2�.�(.&7 ���2���&.� %�23&2.�#�7�%32�&%3.��3/+

Page 115: Stress prevention at work checkpoints

�%�.+��2*�/5

&70

���2*�.�0(.�%""2#���/�.4�/�.4%* �*+.�!��*!5.�%4./���*.4���+.�#�.��#���/+.�*�.��!�2!�/��.�#�.’���(.� �.�/.�.�!��*’%!��5./%./*��/.�!!.4%* �*+.���*!5.�#./�*"+.%�.4���+.�#�.��#���/+(

Page 116: Stress prevention at work checkpoints

���������.���%/6.�2!&�2/��6. 3:2�&.28&."�./23�" %�2(�.�%3�#2#��7�+

���� �&."�./23�" %�2(�.�%3�#2#��7�2���&.� %�23&23�� .

�%3 3#�$�%32/&$�3 $�/2���#2 %/��6.�2��&6323�� ..�36.%23&23�� .2!&�/+2�%/6. %�2!&�2/��6. 3:2�&.23��/�8&."�./2 /2�//�%3 �#+

� ���%2�28&."�.2.�36.%/23&28&."2��3�.2(�.�%3�#2#��7�� 32 /2 $(&.3�%323&23.��323��28&."�.2�� .#:2�%�23�"�$��/6.�/23&2/6((&.323��28&."�.2.�36.%23&28&."�/���#:2�%�28 3�&632� �� �6#3:+2

� .&3��3 &%2&�28&."�./28�&23�"�2(�.�%3�#2#��7�2$6/3��2&�/�.7��2 %2�##28&."(#���/+2�32 /26/6�##:2� �� �6#33&2/��6.�2/6��2(.&3��3 &%2 %2 %�&.$�#2/��3&./2�%�(.���. &6/2�$(#&:$�%32/ 36�3 &%/+2 ��2!& %32���&.3/&�2/&� �#2(�.3%�./2�.�23��.��&.�2%���//�.:23&2�%/6.�!&�2/��6. 3:2�&.2�##28&."�./28�&23�"�2(�.�%3�#2#��7�+

���’+ ���/6.�/2/�&6#�2��23�"�%23&2(.&3��323��

�$(#&:$�%32�&%� 3 &%/2�%�2/��6. 3:2&�28&."�./28�&3�"�2(�.�%3�#2#��7��2���&.� %�23&2#�8/2�%�.��6#�3 &%/�2�%�2�&##��3 7�2��.��$�%3/+2��#�7�%3�&%� 3 &%/2 %�#6��2�%3 3#�$�%323&2(�.�%3�#2#��7�2�%�!&�2/��6. 3:2&%2.�36.%23&28&."+2

5+ �%/6.�23��32�%:28&."�.2.�36.% %�2�.&$2(�.�%3�#2#��7� /2�%3 3#��23&2.�/6$�23��2!&�2�.&$28� ��23��:23&&"#��7�+2�%23��2��/�2&�23.�%/��.23&2�%&3��.2!&��23���&%/�%32&�23��28&."�.2�&%��.%��2/�&6#�2��&�3� %��2�%�2�..�%��$�%3/2$���23&2$� %3� %2��.2&.� /2�$(#&:$�%32/3�36/+

4+ ���6.�23 $�2�&.2���� %�2�� #�.�%2�/28�##2�/�//&� �3��2�� #���.�2�&.28&."�./2.�36.% %�23&28&."��3�.2(�.�%3�#2#��7�+2

�+ ��"�2/6.�23��328&."�./23�" %�2(�.�%3�#2#��7�2�.�2%&3� /��7�%3����2 %23�� .2��.��.2��7�#&($�%3+

�+ ���%2� �� �6#3 �/2�. /�2)�&.2�9�$(#��2�&.2���#3�.��/&%/*2�&.2�28&."�.2.�36.% %�2�.&$2(�.�%3�#2#��7��$�"�2!& %32���&.3/23&2���&$$&��3�23��28&."�.-/%���/2�:2&���. %�2�#3�.%�3 7�28&."+2

���.� �.����� ���%2$��/6.�/2�.�23�"�%23&2���&$$&��3�23��

���#3�2/3�36/2&�28&."�./2.�36.% %�2�.&$2(�.�%3�##��7��2(.&7 ��2���,6�3�23.� % %�+2

� ��"�2�7�.:2���&.323&2�%/6.�23��2�,6�# 3:2&�28&$�%�%�2$�%28 3�2.�/(��323&2�&%3 %6��2�$(#&:$�%3+2�&�/��6. 3:2�&.28&."�./23�" %�2(�.�%3�#2#��7�2/�&6#�2��&�/�.7��2�/2(�.32&�2(&# �:2 %23� /2.���.�+2

�/*�++.’*�3�#/�%#.�/.4%* .���� ’%�#/+

&7�

�����.��. ���� ��"�2/(�� �#2���&.3/23&2�%/6.�2!&�2/��6. 3:2�&.8&."�./2.�36.% %�23&28&."2��3�.2(�.�%3�#2#��7�+

Page 117: Stress prevention at work checkpoints

�%�.+��2*�/5

&7�

���2*�.���(.�#+2*�./��/.4%* �*+.*�/2*#�#�.�*%".’�*�#/�!.!��3�.�*�.�#/�/!��./%.*�+2"�./��.�%�.�*%".4����./��5./%% .!��3�(

���2*�.���(.���2*�./�"�.�%*.�*��+/�����#�.�#�.�++%���/��.���!���*�.�%*.4%"�#.4%* �*+.*�/2*#�#�.�*%"."�/�*#�/5.!��3�(

Page 118: Stress prevention at work checkpoints

���������.���%��%��2!&�2/��6. 3:2�%�2(.&3��328&."�./2�%�23�� ..�(.�/�%3�3 7�/2�.&$26%�� .2� /$ //�#+

���� �&�2 %/��6. 3:2 /2&�3�%2.�#�3��23&2�2#��"2&�2��3 7�

3.���26% &%2 %7&#7�$�%32 %2(.&3��3 %�23���$(#&:$�%32/3�36/2&�28&."�./+2�%2/6��� .�6$/3�%��/�2 32 /2 $(&.3�%323&2�%�&6.���2�%�(.&3��328&."�.2.�(.�/�%3�3 7�/28�&2$�"�2(�.3 �6#�.�%�2�((.&(. �3�2���&.3/23&2 %�.��/�2!&�2/��6. 3:2�/2���/ �2�6$�%2. ��3+

� .&3��3 &%2&�28&."�./-2.�(.�/�%3�3 7�/2�.&$26%�� .� /$ //�#2 /2�%2�93.�$�#:2 $(&.3�%32�/(��32&�&�/�.7 %�23��2(. %� (#�/2&�2�.���&$2&�2�//&� �3 &%+2�32 /23��.��&.�2�//�%3 �#23&2(.&3��323��2�$(#&:$�%3/3�36/2&�28&."�./-2.�(.�/�%3�3 7�/2��� %/32�%3 �6% &%��3 &%+2

� �32 /2 $(&.3�%323&2(.&$&3�2��3 7 3 �/2 %23��28&."(#���8� ��2.��6��2!&�2 %/��6. 3:2�&.2�##28&."�./�2�63(�.3 �6#�.#:2�&.23�&/�2 %2$&.�2(.���. &6/2�&.$/2&��$(#&:$�%3+2 ��/�28&."�./2���#2$&.�2 %/��6.���&632"��( %�23�� .2!&�/2�%�2��&632 $(.&7 %�23�� .�$(#&:$�%32/3�36/2�%�28&." %�2�&%� 3 &%/+2�& %3���&.3/2�.�2%�����23&2�%��%��2!&�2/��6. 3:23�.&6���&##��3 7�2��.�� % %�2�%�2.��6#�.2�&%/6#3�3 &%+2

���’+ �/3��# /�2�2�#��.2(&# �:23&2�%��%��2!&�2/��6. 3:2�%�

(.&3��328&."�./-2. ��3/2�/2(�.32&�2�&.(&.�3�2/&� �#.�/(&%/ � # 3:+

5+ ��/(��323��2. ��3/2&�28&."�./23&2�&##��3 7���.�� % %�2�%�2�&##��3 7�2��.��$�%32&%2$��/6.�/23&�%��%��2!&�2/��6. 3:+2�&%/6#328&."�./-.�(.�/�%3�3 7�/2.��6#�.#:2��&632!&�2/��6. 3:2 //6�/�%�2�636.�2(#�%/�2�%�2�%/6.�28&."�./-2(�.3 � (�3 &% %23��2� /�6// &%+

4+ �%/6.�23��323��2. ��3/2&�28&."�./-2.�(.�/�%3�3 7�/2�.�(.&3��3��+2�%2(�.3 �6#�.�2 32 /2�//�%3 �#23��328&."�./-.�(.�/�%3�3 7�/2��2(.&3��3��2��� %/326%�� .2� /$ //�#�/2�2.�/6#32&�23�� .2��3 &%/23&2�%��%��2!&�2/��6. 3:�&.28&."�./+

�+ �&."2!& %3#:28 3�28&."�./-2.�(.�/�%3�3 7�/23&�%��%��2!&�2/��6. 3:2�&.28&."�./�2(�.3 �6#�.#:23�&/� %2(.���. &6/2�&.$/2&�2�$(#&:$�%3+2 � /2/�&6#�2�� %2# %�28 3�23��2(.&3��3 &%2&�28&."�./-2. ��3/23& $(.&7��28&." %�2�&%� 3 &%/2�%�2�.���&$2&��//&� �3 &%+

���.� �.����� ���.%2�.&$2�9�$(#�.:2$��/6.�/23�"�%2 %2&3��.

�%3�.(. /�/23&2�%��%��2!&�2/��6. 3:�2 %�#6� %�$��/6.�/23�.��3��23&2/�&.3�3�.$�23�$(&.�.:�2$ �.�%3�%�2(�.3�3 $�28&."�./+

� �%�&6.���2�&$$6% ��3 &%2��38��%2$�%���./2�%�8&."�./�2�%�2�$&%�28&."�./28 3�2� ���.�%3�$(#&:$�%32/3�36/�2��&632(&// �#�2$��/6.�/23&.��6��2!&�2 %/��6. 3:+

� �&#�2$��3 %�/28 3�2�$(#&:�./-2�%�28&."�./-&.��% ;�3 &%/23&2� /�6//2�����3 7�2(.&�.�$$�/2�&.�%��%� %�2!&�2/��6. 3:2�%�2 $(.&7 %�2�$(#&:$�%3�%�28&." %�2�&%� 3 &%/+2 ��/�2&.��% ;�3 &%/2��%2���9(��3��23&23�"�2�%2��3 7�2.&#��2�/(�� �##:�&%��.% %�2(.���. &6/2!&�/+

�/*�++.’*�3�#/�%#.�/.4%* .���� ’%�#/+

&7-

�����.��. ���� �/3��# /�2�#��.2(&# � �/23&2�%��%��2!&�2/��6. 3:2�%�.�/(��323��2. ��3/2&�28&."�./2�%�23�� .2.�(.�/�%3�3 7�/8 3�2.���.�23&23�� .2�$(#&:$�%32�&%� 3 &%/+

Page 119: Stress prevention at work checkpoints

�%�.+��2*�/5

&7,

���2*�.��(.�#����.�#.*��2!�*.�%!!��/�3�.��*���#�#�.�#�!2��#�."��+2*�+./%.�#��#��.�%�.+��2*�/5.�%*.4%* �*+(.�%#+2!/4%* �*+).*�’*�+�#/�/�3�+.*��2!�*!5.��%2/.�%�.+��2*�/5.�++2�+(.

Page 120: Stress prevention at work checkpoints
Page 121: Stress prevention at work checkpoints

�#�%+"�0�%#/�#��%""3#���0�%#//

��6":�5�<� �’��5(�5"’�(2&�6"(’5�’�5�(&&9’"��6"(’5"’6 �5;(2$*%���5��’��"635�(6 5&�’���&�’65�’�5;(2$�23-�*�’5�(&&9’"��6"(’5���"%"6�6�35�(%%��(2�6"(’5�35;�%%5�36 �5��6��6"(’5�’�53(%96"(’5(�5;(2$*%���5*2(�%�&3-5�’�2��6"’�5�5*(3"6":�5�6&(3* �2�5�65;(2$�5�( �2�’66��&;(2$5"35*2(&(6��-5�(2$�235"’�(2&��5��(96"&*(26�’65���"3"(’35*%�=5�’5��6":�52(%�5"’5�� "�:"’�&969�%%=5��2���5�(�%3-5�’56 "35;�=�5;(2$*%���5*2(�%�&3; "� 5�2�5(�6�’5%"’$��5;"6 5"’�2��3��5362�335�65;(2$5��’��5&(2�5*2(&*6%=5��6��6��5�’�5�����6":�%=53(%:��-5�*�’�(&&9’"��6"(’5"35*�26"�9%�2%=5���"%"6�6��5�=�

� �("’�56(56 �5;(2$*%���5�’�56�%$"’�5;"6 5;(2$�234

� &�"’6�"’"’�5��"%=5�’�5��3=5�(&&9’"��6"(’5��6;��’39*�2:"3(235�’�5;(2$�234

� "’�(2&"’�5;(2$�235(�5"&*(26�’65���"3"(’34

� "’�(2&"’�56(*5&�’���&�’65(�5;(2$�2315(*"’"(’34

� �":"’�5;(2$�235�’=5*%�’356(5�2"’�5��(965� �’��-

� �5��’�2�%5���%"’�5(�5��%(’�"’�5�’�53 �2"’�56 �53�&��(�%5�(’62"�96�356(5*2�:�’6"(’5�’�52��9�6"(’5(�5;(2$362�33-

Page 122: Stress prevention at work checkpoints

������� /�.�$�5"65�529%�5�(25&�’���2356(5�(56(56 �5;(2$*%���5�’�6�%$5;"6 56 �5;(2$�23-5

���� �=56�%$"’�56(56 �5;(2$�23�5&�’���2353 (;56 �"2

"’6�2�365"’5��"%=5*2(�9�6"(’5�656 �53 (*5�%((25%�:�%-

� ��23(’�%5�(’:�23�6"(’5&�$�35"65*(33"�%�5�(25;(2$�236(5�%�265&�’���&�’656(5�’=5*�23(’�%5*2(�%�&356 �=&�=5 �:��539� 5�35 ��%6 !2�%�6��5(25��&"%=5"339�3-

� �2�.9�’656�%$35;"6 56 �5;(2$�235*2(:"��(**(269’"6"�35�(25&�’���2356(53 (;56 �"2�**2��"�6"(’5�’�5�":�5;(2$�2356 �"25�������$-

� �’���235;"%%5%��2’5&(2�5��(9656 �5*2(�9�6"(’*2(��33�5(2��’">�6"(’�%5*2(�%�&35�’�5"339�3�(’��2’"’�5�(%%��(2�6"(’5�=56�%$"’�56(56 �5;(2$�236 �’5�=53"66"’�5"’56 �"25(��"��3-

� �=56�%$"’�56(56 �5;(2$�23�5&�’���235&�=5��6��6��3�35(�5�9%%="’��5&(��"’��5 �2�33&�’65(25(6 �2�(2&35(�5(���’3":�5�� �:"(9256�$"’�5*%���5"’56 �;(2$*%���-

��)- �65"35&(365"&*(26�’65�(25&�’���2356(5��65�;�=5�2(&

6 �"25��3$5(25(��"��5�’�53 (;5"’6�2�365"’56 �5��"%=;(2$5"’56 �5;(2$*%���-

8- �’�5*(33"�"%"6=5"356(5�(56(56 �5;(2$*%���5�:�2=&(2’"’�5�’�53�=5 �%%(56(5�:�2=5;(2$�25�5�5�((�3"�’5(�52�3*��65�’�5�**2��"�6"(’-

7- �’���235�%3(5 �:�56 �5�96=5(�5&�$"’�5392�56 �6;(2$5"35*�2�(2&��53���%=5�’�5;"6 (965 ��%6 52"3$3-5�53���6=5;�%$!�2(9’�5*2(:"��35�5�((�5(**(269’"6=�(25&�’���2356(5�(&&9’"��6�5;"6 56 �5;(2$�23��(965;(2$!2�%�6��56(*"�3-

�- ��%$"’�56(56 �5;(2$�235*2(:"��35(**(269’"6"�35�(2&�’���2356(5�3$5�(2539���36"(’35(’5 (;56(5"&*2(:�*2(�9�6":"6=5�’�5*2(�9�6"(’5.9�%"6=-5�(2$�235(�6�’ �:�5�((�5"���35��3��5(’56 �"25�:�2=��=�<*�2"�’��3-

���/���/��� �� �((2%=5�9’�6"(’"’�5&�� "’�3�5�(&*96�23�56((%35(2

(6 �25�.9"*&�’65&�=5��56 �5&�"’5��93�5(�5*((25#(�3�6"3���6"(’-5�’56 �5��3�5(�5;(2$�2315�(&*%�"’63�5"65"3:�2=5"&*(26�’656(56�$�5��6"(’56(5"&*2(:�56 ��.9"*&�’6-5

� �(2$�235&�=5 �:�5.9�36"(’35(25�(9�635�(’��2’"’�6 �5��365;�=56(5*�2�(2&56 �"25;(2$-5�%�2"�="’�56 �3�"339�35;"%%539**(2656 �&5"’56 �"25��"%=5;(2$-

� ��5;(2$�235 �:�5�(’�%"�6"’�5(259’�%��25;(2$52(%�3�56 �&�’���25 �35�’5(�%"��6"(’56(53(%:�56 �5*2(�%�&-

�0+�,,/’+�4�#0�%#/�0/5%+ /���� ’%�#0,

&&9

�� �/ /����������"%=5�(&&9’"��6"(’5�656 �53 (*5�%((25%�:�%5��’��"63;(2$�235�35;�%%5�35&�’���&�’6-5� 2(9� 539� �(&&9’"��6"(’�5;(2$�235��"’539**(265�’�&�’���&�’65��"’35:�%9��%�5�������$5�’�5"���3-

Page 123: Stress prevention at work checkpoints

�#�%+"�0�%#/�#�/�%""3#���0�%#/

&&&

���3+�/�.(/�#�%3+���/"�#���+,/0%/�%/0%/0��/5%+ ’!���/�#�/0�! /5�0�/0��/5%+ �+,(/�+��0�/�#/%’�#/�#4�+%#"�#0/�#/5����5%+ �+,/���!/�+��/0%/�6���#��/%’�#�%#,/5�0�/0��/"�#���+,(/

Page 124: Stress prevention at work checkpoints

������� /�-�’392�56 �6539*�2:"3(235�(&&9’"��6�5��3"%=5�’��2�.9�’6%=5;"6 5;(2$�235�(’��2’"’�5�’=5*2(�%�&3-

���� � �’539*�2:"3(2356�%$5�2�.9�’6%=5;"6 56 �5;(2$�23�

��"%=5*2(�%�&35�(’��2’"’�5;(2$5;"%%5��53(%:��.9"�$%=-5� "35"’5692’5;"%%52��9��5;�36�5�’�5�’ �’��*2(�9�6":"6=-

� �2�.9�’65�’�5��3=5�(&&9’"��6"(’5��6;��’39*�2:"3(235�’�5;(2$�235;"%%5�2��6�5�539**(26":��’�5*(3"6":�5�6&(3* �2�5�656 �53 (*5�%((25%�:�%5(�6 �5;(2$*%���-

� � �’5�539*�2:"3(25 �35�2�.9�’656�%$35;"6 56 �;(2$�235"65;"%%5��5��3=56(5�(22��65�22(235�’�5"&*2(:�6 �5.9�%"6=5(�5*2(�9�635�’�53�2:"��3-

� �((�5�(&&9’"��6"(’5;"6 56 �5;(2$�235;"%%5&�$�5"6*(33"�%�5�(2539*�2:"3(2356(5��6��65�’�5�(22��6*2(�%�&35;"6 52���2�56(56 �5* =3"��%5;(2$�’:"2(’&�’65+�-�-�5’("3��5� �&"��%3�5 ��65�’�5%"� 6,-5

� �2�.9�’65�(&&9’"��6"(’5��6;��’5;(2$�235�’�39*�2:"3(235;"%%5�’392�56 �65;(2$�231539���36"(’3�’�5"���35��’5��5�2(9� 65�(2;�2�5�’�5�(’3"��2���=5&�’���&�’6-

��)- ��� 539*�2:"3(253 (9%�5&�$�5�5��"%=52(9’�5(�56 �"2

��*�26&�’656(5&�$�5����!6(!����5�(’6��65;"6 5�%%56 �;(2$�23-

8- �5�((�539*�2:"3(253 (9%�5��5�5�((�5%"36�’�2-5��56 �39*�2:"3(253 (;35"’6�2�365"’5�’�52�3*��65�(2"’�":"�9�%5;(2$�2359’��25 "35(25 �2539*�2:"3"(’�;(2$�235;"%%5���%5�(’�"��’65�’�5��5�65��3�5;"6 56 �"239*�2:"3(2-

7- �9*�2:"3(2353 (9%�5�’�(92���5;(2$�2356(593�56 �2"� 656((%35�’�5�.9"*&�’65"’5�’5�**2(*2"�6�5;�=-5�’56 "35;�=�53���6=5��’5��5"&*2(:��5�’�5 ��%6 *2(�%�&3539� 5�35&93�9%(3$�%�6�%5*2(�%�&35&�=5��5�:("���-

�- �539*�2:"3(253 (9%�5�":�53*��"�%5�66�’6"(’56(5’�;;(2$�235�’�56 (3�5;"6 53*��"�%5 ��%6 5*2(�%�&35(2"’5’���5(�53*��"�%562�"’"’�-5� �52"� 65�"65��6;��’;(2$�235�’�56�3$35;"%%5"&*2(:�5;(2$�2315;�%%!��"’��35;�%%5�356 �5*2(�9�6":"6=5(�56 �5�’6�2*2"3�-

���/���/��� �� � �539*�2:"3(253 (9%�5�%;�=352�3*��65;(2$�231

*2":��=-5�’�(2&�6"(’5�(’��2’"’�5�5;(2$�2135 ��%6 �*�23(’�%5*2(�%�&35(25��&"%=5&�66�2353 (9%�5’(65���(2;�2���56(5(6 �235;"6 (9656 �5�<*%"�"65�(’3�’65(�6 �5;(2$�2-5

� � �’5;(2$�235"’�(2&56 �539*�2:"3(25��(96*2(�%�&352�%�6"’�56(56 �"25;(2$5"65"35:�2=5"&*(26�’66 �65��6"(’5��56�$�’5*2(&*6%=56(5�%%�:"�6�56 �*2(�%�&35"’5�5*2(*�25&�’’�2-5�’5�%%5��3�3�5;(2$�233 (9%�52���":�5�������$5�2(&56 �539*�2:"3(253(56 �66 �=5��’53��56 �656 �"25*2(�%�&35�2�5��"’�562��6��3�2"(93%=-

� � �’5�(&&9’"��6"’�5;"6 5;(2$�23�56 �539*�2:"3(23 (9%�5&�$�5�:�2=5���(2656(536(*56��3"’��5�(33"*5(23%�’��25"’56 �5;(2$*%���-

�0+�,,/’+�4�#0�%#/�0/5%+ /���� ’%�#0,

&&2

�� �/ /����������"%=5�’�5��3=5�(&&9’"��6"(’5��6;��’539*�2:"3(23�’�5;(2$�235"35(’�5(�56 �5&(365�����6":�5;�=356(�2��6�5�539**(26":�5�’�5*(3"6":�5�6&(3* �2�5�65;(2$-���(2653 (9%�5��5&���56(5 �%*5;(2$�235�%;�=35���%�**2��"�6��5�’�52�3*��6��5�656 �"25;(2$*%���-

Page 125: Stress prevention at work checkpoints

�#�%+"�0�%#/�#�/�%""3#���0�%#/

&&1

���3+�/�-�(/��)3�+�/,3’�+4�,%+,/0%/"� �/�/���!7/+%3#�/%�/0���+/��’�+0"�#0/0%"� �/�����0%�����/�%#0��0/5�0�/�!!/0��/5%+ �+,(

���3+�/�-�(/�#/���!7/�%""3#���0�%#�/,�%5/,’����!/�00�#0�%#/0%/#�5/5%+ �+,�/5%+ �+,/5�0�,’����!/���!0�/’+%�!�",/%+/0�%,�/�#/#���/%�/,’����!/0+��#�#�(

Page 126: Stress prevention at work checkpoints

������� /���’�(2&5;(2$�2352��9%�2%=5��(965"&*(26�’65���"3"(’3�93"’�5���.9�6�5&��’3-

���� �(2$�235;"%%5��5&(2�5&(6":�6��5�’�5�’�����5"�56 �=

�2�5;�%%5"’�(2&��5��(965"&*(26�’65���"3"(’3�(’��2’"’�52�3(92��3�5*2(�9�6"(’5�’�5&�2$�6�(’�"6"(’3-

� �29365"35�9"%65��6;��’5;(2$�235�’�5&�’���&�’6; �’5;(2$�235���%5;�%%5"’�(2&��5��(965���"3"(’36 �65"’�%9�’��56 �"25��"%=5;(2$-

� � �’5;(2$�235�2�5;�%%5"’�(2&��5��(9652�%�:�’6*%�’35�(256 �5�9692��5362�335�’�59’��26�"’6=5��’5��2��9���-

� �’�(2&"’�5;(2$�235��(965"&*(26�’65���"3"(’35"35�’"&*(26�’653"�’5(�52�3*��65�(256 �&-5� �5.9�%"6=5(�;(2$5;"%%5��5"&*2(:��-

� �(&&9’"��6"(’5��(9656 �5�(�%35�’�5362�6��"�35(�56 ��(&*�’=5"35�’5"&*(26�’65;�=5(�5�":"’�5&��’"’�56(;(2$-

��)- � ((3�56 �52"� 65�(2&5(�5�(&&9’"��6"(’5�(25���

*"���5(�5"’�(2&�6"(’�

� Must know�5� ((3�5(2�%5�(&&9’"��6"(’5*%93;2"66�’5�(�9&�’6356(5���$59*56 �5&�33���-�2(:"��5(**(269’"6"�35�(25.9�36"(’35�’�5�926 �2�<*%�’�6"(’-

� Should know�5� ((3�5;2"66�’5�(&&9’"��6"(’*%9353"�’�(�2�35�’�5*(36�23-

� Could know�5�3�5�%��62(’"�5�(&&9’"��6"(’� �’��(($3�5*�&* %�63�5�6�-

�’5�%%5��3�3�56 �5&��’35(�5�(&&9’"��6"(’53 (9%�6�$�5"’6(5�(’3"��2�6"(’5;(2$�2315�(&*�6�’�"�35�’�62�"’"’�5;"6 52���2�56(52���"’��5;2"6"’��56 �593�5(��%��62(’"�5�(&&9’"��6"(’�5�’�53(5(’-

8- ��5&�’���&�’65 �35’(65&���5�5�"’�%5���"3"(’�5"’�(2&6 �5;(2$�235(�56 �5*2(���%�5��6�5(’5; "� 56 ����"3"(’5;"%%5��5&���-5� "35"35�5�((�5;�=56(�(9’6�2��6529&(925�’�59’��26�"’6=-

7- �3�5&"��%�5&�’���2356(5�":�5;(2$�2352�%�:�’6"’�(2&�6"(’�5����93�56 �=5$’(;56 �5;(2$�235��36-"��%�5&�’���2353 (9%�5�(53(5"’56 �5&(36�**2(*2"�6�5&�’’�2-

�- �:("�5"’�(2&�6"(’5(:�2%(��-5��5;(2$�235�2�(:�2%(����5;"6 5"’�(2&�6"(’�56 �52�%�:�’65*"���35;"%%5/�2(;’05�’�5’(65��5’(6"���-5

�- �%;�=35�(’3"��256 �56"&"’��52�%�:�’���5�(2&5�’��(’6�’65(�5�(&&9’"��6"(’5;"6 56 �5;(2$�23-�’���235�’�539*�2:"3(2353 (9%�56�$�5��2�5;"6 56 ��(’6�’65�’�536=%�5(�5�(&&9’"��6"(’-5�:�’5; �65"3(&"66���5�’�5�(�=5%�’�9����5;"%%5��5"’6�2*2�6��5�=6 �52��"*"�’6-

���/���/��� �� �%;�=352�&�&��256 �65�(&&9’"��6"(’53 (9%�

�(’3"��25;(2$�23153(�"�%5�’�5�9%692�%5’(2&3�2�%"�"(935��%"��35�’�5 ��"63-5�(&�56=*�35(�5;2"66�’�(&&9’"��6"(’�5�2�;"’�3�5(25%�’�9���5&�=5���(’3"��2��5(���’3":�5�=53(&�5&�&��235(�536���-

� �:("�593"’�5"2(’=�53�2��3&5�’�53(5(’5; �’�(&&9’"��6"’�-5�(&&9’"��6"(’53 (9%�5��5�%��2�’�5;"6 (965�’=5�(2&5(�5/�(9�%�5&��’"’�0-

�0+�,,/’+�4�#0�%#/�0/5%+ /���� ’%�#0,

&&�

�� �/ /���������(&&9’"��6"(’5"356 �5/�%9�056 �65 (%�356 �5�’6�2*2"3�6(��6 �2-

Page 127: Stress prevention at work checkpoints

�#�%+"�0�%#/�#�/�%""3#���0�%#/

&&�

���3+�/��(/�#�%+"/5%+ �+,/+��3!�+!7/��%30/�"’%+0�#0/����,�%#,�/3,�#�/���)3�0�/"��#,(/�,�/4�+�%3,/�%+",/%��%""3#���0�%#�/,3��/�,/,��#�%�+�,/�#�/’%,0�+,�/0%/�#�%+"/5%+ �+,/%�/"�00�+,/0��7/,�%3!�/ #%5/��%30(

Page 128: Stress prevention at work checkpoints

������� /�$�’�(2&56(*5&�’���&�’65(�56 �5(*"’"(’35(�56 �5;(2$�23-

���� �65"35"&*(26�’656 �656(*5&�’���&�’65 �:�5�5�(22��6

*"�692�5(�56 �5(*"’"(’35�’�5�66"69��35(�56 �5;(2$�23-� "35&�$�35"65*(33"�%�5�(256 �&56(5&�$�5"’�(2&�����"3"(’35��(9656 �5;(2$*%���-

� �(22��65"’�(2&�6"(’5��(9656 �5(*"’"(’35�’�5�66"69��3(�56 �5;(2$�235"35�2"6"��%5"�5&�’���235�2�5’(656(5��&"3%��5�=5&"39’��236�’�"’�5�’�536�2�(6=*�3-

� �(2$�235(�6�’5 �:�5:�2=52�%�:�’65�’�5*2��"3�"’�(2&�6"(’5��(965*2(�%�&35�’�5� �%%�’��35"’56 �;(2$*%���-5�3"’�56 "35"’�(2&�6"(’5"35�5�((�5;�=56("&*2(:�56 �5.9�%"6=5(�5;(2$5�’�5*2(�9�6":"6=-

� � �’5;(2$�235$’(;56 �656 �"25(*"’"(’35�2�5 ��2�5�=6 �5&�’���&�’65� "’5*�26"�9%�2�5�=56 �56(*5%�:�%&�’���&�’65� "65"’�2��3�356 �"253�%�!�(’�"��’����(&&"6&�’65�’�5&(6":�6"(’-5� �’5;(2$�231(*"’"(’35�’�5�2"�:�’��35�2�5*2�3�’6��56(56(*&�’���&�’65"65"’�2��3�356 �"25���%"’�5(�5��"’�39**(26��5�=56 �"2539*�2:"3(23-

��)- "��%�5&�’���235��’5%��2’5��(965;(2$�2315�66"69��3

6 2(9� 52��9%�25&��6"’�35"’5; "� 5��"%=5;(2$5"3�"3�933��-

8- �(*5&�’���&�’653 (9%�593�53=36�&�6"�5� �’’�%3�(25%��2’"’�5��(9656 �5�66"69��35�’�5�(’��2’35(�56 �;(2$�23-5�9*�2:"3(235*%�=5�’5"&*(26�’652(%�53"’��6 �=5 �:�5�"2��65�(’6��65;"6 5;(2$�23-

7- � �’’�%353 (9%�5��5�36��%"3 ��56(5�’��%�5;(2$�236(5�<*2�3356 �"25�66"69��3�5�<*�2"�’��35�’�39���36"(’3�5; �6 �25�"2��6%=5(256 2(9� 56 �"239*�2:"3(235�’�5&�’���23-

�- �(2$�2353 (9%�5�%;�=352���":�5�������$5; �’56 �= �:�5*965�(2;�2�539���36"(’35(25*("’635(�5�2"6"�"3&-�*�’%=5�<*2�33��5�2"6"�"3&53 (9%�5��5�(’3"��2��5�2�3(92��5�(25"&*2(:�&�’65�’�5’(65�5*2(�%�&-

�- �(2$�2315(*"’"(’35&�=5�%3(5��52��"36�2��56 2(9� "’6�2’�%5&�"%5�(<�3�53"�’�(�2�35(25.9�36"(’’�"2�3-

���/���/��� �� �65"35�5�((�5"���56(53 (;5;(2$�2356 �65�2"6"�"3&5"3

�**2��"�6��5�’�56�$�’53�2"(93%=-5� "35�2��6�35�’�6&(3* �2�5(�5629365�’�52�3*��6-5

� ��6":�%=5�’�����5�’�5�2"6"��%5;(2$�2353 (9%�5��2���2���5�35�52�3(92��5�’�5’(65�5*2(�%�&5"’56 �;(2$*%���-

� �������$5�2(&5;(2$�235��’5��593��56(5�(22��6*2(���92�35�’�5��#9365’�;5"’"6"�6":�35"�5’���33�2=5"’56 �5;(2$*%���-5�9*�2:"3(2353 (9%�5��5�66�’6":�56(539� 5�������$-

�0+�,,/’+�4�#0�%#/�0/5%+ /���� ’%�#0,

&&.

�� �/ /���������65"35:�2=5"&*(26�’656(5&�"’6�"’5(*�’5�(&&9’"��6"(’��6;��’56(*5&�’���235�’�5;(2$�235(’56 �5�%((2-5��6 "35�(&&9’"��6"(’5"35�%(�$���5"65;"%%5%���56(5�5*((2�%"&�6�5"’56 �5;(2$*%���5�’�5%(;�25*2(�9�6":"6=-

Page 129: Stress prevention at work checkpoints

�#�%+"�0�%#/�#�/�%""3#���0�%#/

&&-

���3+�/�$�(/�,�/,7,0�"�0��/���##�!,/�%+/!��+#�#�/��%30/5%+ �+,*/�00�03��,/�#�/�%#��+#,�/�#�/��,�3,,/+�,3!0,/5�0�,3’�+4�,%+,/�#�/5%+ �+,(

���3+�/�$�(/�,�/������� /�+%"/5%+ �+,/0%/�%++��0/’+%���3+�,/�#�/���3,0/#�5/�#�0��0�4�,/��/#���,,�+7/�#0��/5%+ ’!���(

Page 130: Stress prevention at work checkpoints

������� /�9�":�5;(2$�2352�%�:�’65"’�(2&�6"(’5��(965�9692�5*%�’35�’�� �’��3-

���� �65&(��2’5;(2$*%���3�5� �’��5 �35���(&�56 �529%�

2�6 �256 �’56 �5�<��*6"(’-5� "35"’�2��3�356 �5’����(25"’�(2&�6"(’56(5��5�"33�&"’�6��5��(965�’=5*%�’3�(25� �’��-

� �":"’�5;(2$�23539��"�"�’65�’�52�%�:�’65"’�(2&�6"(’��(965*%�’35�(25� �’��5"’56 �5;(2$*%���5"35�5;�=5(�3 (;"’�56 �&52�3*��6-

� ���$5(�5"’�(2&�6"(’5��(965*%�’35�(256 �5�9692�5�2��6�329&(925�’�59’��26�"’6=5�5�5&�#(253(92��5(�5362�33-

� ��5&�#(25� �’��35�2�5"&*%�&�’6��5;"6 (965"’�(2&"’�6 �5;(2$�23�56 "35;"%%5%���56(5�5��’�2�%5���%"’�5(�*(;�2%�33’�335�’�5�29362�6"(’5�35;�%%5�35%��$5(�562936"’5&�’���&�’6-5

��)- �(2$�235�2�5&�"’%=5"’6�2�36��5"’5*%�’35�(256 �

�9692�56(56 �5�<6�’656 �656 �=5"’:(%:�5� �’��356(56 �"25(;’5;(2$5�’�5�&*%(=&�’65�(’�"6"(’3-� �2��(2�5"65"35"&*(26�’656(5"’�(2&5;(2$�235��(9656 �5�(’3�.9�’��35�(25��� 5"’�":"�9�%5(�5*%�’35�(256 �5�9692�-

8- �%%5"’�(2&�6"(’53 (9%�5��5��3=56(59’��236�’�5�’�* 2�3��5"’5�’5�**2(*2"�6�5;�=-5(65�%%5;(2$�235&�= �:�56 �53�&�5%�:�%5(�5%"6�2��=�5�:�’5"’5�(9’62"�3; �2�5��9��6"(’5%�:�%35�2�5��’�2�%%=5 "� -

7- �’���&�’653 (9%�5"’�(2&5;(2$�235�"2��6%=5��(96&�#(25� �’��3-5�’53(&�5��3�35"65;"%%5��5�**2(*2"�6�6(5�"33�&"’�6�5"’�(2&�6"(’56 2(9� 539*�2:"3(23-

�- ��9%�2�5"’6�2’�%5&��’35(�5�(&&9’"��6"(’53 (9%��%;�=35��5�’�(92����-5� �3�5�(9%�5��5�%��62(’"�!(25*�*�2!��3���5(253"�’�(�2�3�5�6�-�5��*�’�"’�5(’6 �5’�692�5(�56 �5"’�(2&�6"(’�5�’�56 �5�9%692�5(�56 ��(9’62=5�’�5;(2$*%���-55

���/���/��� �� ��56 �5;(2$�235���%56 �65&�’���&�’65;"6 (%�3

"&*(26�’65�’�52�%�:�’65"’�(2&�6"(’5"65;"%%52��9��56 ��%"&�6�5(�5629365�’�5&(6":�6"(’5"’56 �5;(2$*%���-

� � �5*2(:"3"(’5(�52�%�:�’65"’�(2&�6"(’5��(965*�’�"’�� �’��35�’�5*%�’35�(256 �5�9692�5;"%%5&�$�5"65��3"�2�(25;(2$�235�’�539*�2:"3(2356(5�(’62"�96�5�=5*966"’��(2;�2�56 �"25(;’5"���35�’�539���36"(’3-

� �"6 5"’�(2&�6"(’5��(965*%�’35�(256 �5�9692��5;(2$�23��’5��66�25*2�*�2�56(52��(’�"%�5��&�’�35(’56 �&�2(&56 �5;(2$*%���5�’�56 �5��&"%=-

�0+�,,/’+�4�#0�%#/�0/5%+ /���� ’%�#0,

&&�

�� �/ /����������56 �5;(2$�235�2�5"’�(2&��5��(9656 �5*92*(3�5�’��(�%5(�5*�’�"’�5� �’��3�56 �5��’�2�%5���%"’�5(���%(’�"’�5�’�5629365;"%%5��5"’�2��3��-

Page 131: Stress prevention at work checkpoints

�#�%+"�0�%#/�#�/�%""3#���0�%#/

&&$

���3+�/�9�(/+%4���/�#�%+"�0�%#/��+��0!7/0%/0��/5%+ �+,/��%30/"��%+/���#��,/�#/�3,�#�,,/%’�+�0�%#,/�#�/5%+ %+��#�8�0�%#(

���3+�/�9�(/+%4���/+��3!�+%’’%+03#�0��,/�%+/�#�%+"�#�5%+ �+,/��%30/0��/’3+’%,�/�#��%�!/%�/’�#��#�/���#��,/�#�3,�#�,,/%’�+�0�%#/�#�/5%+ %+��#�8�0�%#(/ ��,/5�!!/�#�+��,�0��/��#�+�!/���!�#�/%�/��!%#��#��#�/0+3,0(

Page 132: Stress prevention at work checkpoints