Unified Communications © 2010 ShoreTel, Inc. All rights reserved worldwide. Gavin Milton-White Country Manager ANZ Extend your business with Brilliantly Simple Communications!
Nov 18, 2014
Unified Communications
© 2010 ShoreTel, Inc. All rights reserved worldwide.
Gavin Milton-WhiteCountry Manager ANZ
Extend your business with Brilliantly
Simple Communications!
Office
Communicate Anytime, Anywhere with Any Device
On the road
© 2010 ShoreTel, Inc. All rights reserved worldwide.
Web Collaboration
Conferencing
VideoMobility
Home
Office
Hotel
© 2009 ShoreTel, Inc. All rights reserved worldwide.
On the road
Continuity of Communication & Customer Service…
What does Unified Communications mean for Business?
Ease of Use
© 2010 ShoreTel, Inc. All rights reserved worldwide.
Real-Time Responsiveness
Non-Stop Productivity
Flexible Work Force
The Problem
Administration
© 2010 ShoreTel, Inc. All rights reserved worldwide.© 2010 ShoreTel, Inc. All rights reserved worldwide.
Customer
Management Users
Management
Easy
TCO & ROI
© 2010 ShoreTel, Inc. All rights reserved worldwide.
TCO & ROI
© 2010 ShoreTel, Inc. All rights reserved worldwide.
CSAT
Staff Retention
System Administrator
Easy to deploy
Flexible
© 2010 ShoreTel, Inc. All rights reserved worldwide.© 2010 ShoreTel, Inc. All rights reserved worldwide.
Reliable
Easy to Use
Easy to Learn
The User
Easy
© 2010 ShoreTel, Inc. All rights reserved worldwide.
Flexible
© 2010 ShoreTel, Inc. All rights reserved worldwide.
Blended
Brilliant Simplicity = Solution
BackupAntiSpam
AntiVirus
Remote
Access
Mobility
Unified
MessagingIM
Presence
© 2010 ShoreTel, Inc. All rights reserved worldwide. 7 77
Firewall
VPN
Server
File
ServerOffice
Productivity
IP
Telephony
Web
Server
Collaboration
Audio
Conference
Lotus Foundation Reach
Lotus Foundation Start
ShoreTel Add-on
7:00am – 8:30am: Home Office
• ShoreTel VPN Handset or Office Anywhere
• Login as your own office extension
• Workplace functionality from home
• Uses work phone lines and user DID
• Simplified Management
• Remote or Home workers
Key Business Benefits
[Home] Supply Issue Phone Call with US (Ph:+612 9959 8060)
Day in the life of a UC worker!
© 2010 ShoreTel, Inc. All rights reserved worldwide.
• Login as your own office extension
• Turn any phone number into your ShoreTel phone
• Over Internet connection
• Simplified Management
• Single User Creation for the entire
system in Foundation Management
• End User touch-less configuration
• Client comes all preconfigured with
Plug in already installed
9:00am – 12:30pm: Sydney Office
[Sydney Office] Preparation, Meeting, Presentation, Demonstration, …
• ShoreTel Office Handset
• Retrieve Voicemails via Email
• Desktop Applications
• Notes & Sametime
• Improved Efficiency
• Non-stop Productivity
• Real-Time Responsiveness
• Customer Service
Key Business Benefits
© 2010 ShoreTel, Inc. All rights reserved worldwide.
• Notes & Sametime
• Unified Messaging
• Screen Pop caller details
• Make and receive calls
• Transfer, forward, hold
• Conference calls
• Speed dialing, call history
• Presence, IM & Video
12:30pm – 1:30pm: Travel to Airport
[Taxi] Travel to Airport
• Single Number
• Single History
• One Number contact
• Increase responsiveness,
• Reduce phone tag
• Use your time efficiently
Key Business Benefits
© 2010 ShoreTel, Inc. All rights reserved worldwide.
• Internal Directory Access
• Reduce mobile phone charges and leverage PBX features & call cost economies
• Single place to pick up all voice messages
7:00pm – 8:00pm (NZ): Hotel Room
[Hotel] Product Update, +61 9959 8088 Passcode: 1234567 http://apacbridge.shoretel.com
• Sametime using
“Office Anywhere” Mode
• IP link for data and call control link
• Uses PSTN for Voice traffic
• One Number contact
• Expensive QoS Networks no longer required
• Reduce expensive International roaming or Hotel phone costs
• Work how and from where you want
Key Business Benefits
© 2010 ShoreTel, Inc. All rights reserved worldwide.
• Uses PSTN for Voice traffic
• Expensive QoS Networks not required
• Full Feature transparency
• Softphone
• Conference Bridge
• Web Collaboration
• 204 parties
• Desktop sharing
Easability
ShoreTel and IBM: Brilliant Simplicity
Superior reliability and scalability
© 2010 ShoreTel, Inc. All rights reserved worldwide.© 2010 ShoreTel, Inc. All rights reserved worldwide.
Superior reliability and scalability
Lowest TCO
Raving fans
ShoreTel and IBM: Brilliant Simplicity
www.shoretel.com
© 2010 ShoreTel, Inc. All rights reserved worldwide.© 2010 ShoreTel, Inc. All rights reserved worldwide.
www.shoretel.com
Unified Communications
© 2010 ShoreTel, Inc. All rights reserved worldwide.
Gavin Milton-WhiteCountry Manager ANZ
Extend your business with Brilliantly
Simple Communications!