StraVis Enterprize Solutions - Healthcare Analytics and Balance Scorecard

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StraVis Enterprize Solutions

Healthcare Analytics and Balance Scorecard Healthcare and Life Sciences Practice

2 © 2015 StraVis Enterprize Solutions

HOSPITAL ANALYTICS


HOSPITAL KPIS AND DASHBOARD REPORTING


HOSPITAL - KEY PERFORMANCE INDICATORS

First Tier

Second Tier

Third Tier

• Patient Service

• Clinical Outcomes

• Teaching and Research

• Technology

• Medical Staff Reputation

• Physician Relationships

• Financial Stewardship

• Facilities


INPATIENT FLOW KPIS

1. Inpatient raw mortality rate

2. CMS core measures

3. Harm events per 1,000 patient days

4. Bed turnover

5. Readmission rate

6. Occupancy rate

7. Average length of stay

8. Average cost per discharge

9. Patient satisfaction


PATIENT SERVICE KPIS

1. Patient Satisfaction Index

2. Patient Profitability Score

3. Patient Retention Rate

4. Patient Lifetime Value

5. Patient Turnover Rate

6. Patient Engagement

7. Patient Complaints


REVENUE CYCLE KPIS

1. Total operating margin

2. A/R days due to coding

3. Total A/R days outstanding

4. Total A/P days outstanding

5. Cash receipt to bad debt

6. Claims denial rate

7. Days of cash on hand


FINANCIAL PERFORMANCE KPIS

1. Net Profit

2. Net Profit Margin

3. Gross Profit Margin

4. Operating Profit Margin

5. EBITDA

6. Revenue Growth Rate

7. Total Shareholder Return

(TSR)

8. Economic Value Added

(EVA)

9. Return on Investment

(ROI)

10. Return on Capital

Employed (ROCE)

11. Return on Assets (ROA)

12. Return on Equity (ROE)

13. Debt-to-Equity (D/E) Ratio

14. Cash Conversion Cycle

(CCC)

15. Working Capital Ratio

16. Operating Expense Ratio

(OER)

17. CAPEX to Sales Ratio

18. Price Earnings Ratio (P/E

Ratio)


HOSPITAL BALANCE SCORECARD


Balance Scorecard & Alignment


Strategic vs Operational Performance


Balance Scorecard for Hospitals


Hospital Balance Scorecard


Hospital Scorecard


Hospital Balance Scorecard Measures

Sr.No. Description MeasureNational

Median

Lower

Benchma

rk

Upper

Benchma

rk

100 Clinical & Business Processes (Internal Processes) 101 Contractual Allowances

102 Bad Debt Expense

103 Net Days in A/R

104 Unbilled A/R

105 MD Engagement Index

106 Average Age of Plant

107 Falls: Acute Care

108 Falls: Swing Beds

109 Medical Error Rate

110 ER Wait Time

111 Responsiveness

112 ACE Inhibitor Delivery

113 Beta Blocker Delivery

114 Antibiotic Delivery

115 Aspirin Delivery


Hospital Balance Scorecard Measures

Sr.No. Description MeasureNational

Median

Lower

Benchma

rk

Upper

Benchma

rk

200 Community & Providers (Customer) 201 MD Loyalty Index

202 Time t Treating Provider

203 Courtesy & Respect

204 Patient Engagement

205 Inpatient Satisfaction

206 Emergency Department Satisfaction

207 Patient Access Index

300 Finance (Financial) 301 Operating Profit Margin

302 Days Cash on Hand

303 Commercial Mix

304 Net Revenue Increase

305 Cost Per Patient Day

306 Salary & Benefit Expense

307 Nursing Staff Productivity

400 Learning & Growth 401 Nursing Staff Turnover

402 Staff Turnover

403 Staff Loyalty Index

404 Medical Error Policy

405 Staff Training Dollars

406 Access t Training

407 Mission Index

408 Staff Engagement Index


Our Contact Details

MJR Arcade, 4th Floor, Madhapur, Telangana-500081 Mobile: +91-9618522221, Desk : +91-60028112

[email protected]

Mayank Gour CEO – APAC, India & Middle East

2262, Petworth Court, Unit 202 C Phone : 1 (630) 800 6071, Fax : 1 (630) 689 9455

[email protected]

Ram Rishi President & CEO