Stratitude ServiceNow ITSM Services

Stratitude and ServiceNow

- Automating Enterprise IT Operations - Transforming IT Business Processes

ServiceNow and IT Services Management

ServiceNow today is the most comprehensive IT Services Management Solution.

The goal of ITIL is to help organizations better deliver and measure cost effective IT services through standardized processes, terminology and automation.

It provides a strong framework for managing infrastructure, development and operations.

Call in your request We email a confirmation of

requirement and time required

Key ServiceNow Applications

Domestic Outsourcing

Some of the key applications included in ServiceNow are, • Services Catalog Management and Implementation

• Workflows and Task Management

• Change Management

• Business Services, CMDB and Asset Management

• Incident and Problem Management

• Integrations with other systems

• Release and SDLC

• Knowledge Management

• Reporting and Analytics

What we can do

Process Review

• Service Catalog Implementation and defining the ServiceNow architecture

• Roadmap for Custom application Development

• Gap Analysis and Release Management

• Estimation and Planning

Technology Review

• Rollout and Adoption Strategy

• Application Strategy

• User Training and Adoption

Implementation

We work with customers during the implementation process. Our team is involved in the end to end implementation process. To enable this we work with our customer’s IT teams and help them utilize key components of the platform.

Asset Management

We help our clients build an extensive CMDB for hardware and software asset management to give a real time view of all the assets to maximize the efficiency of the resources. This helps in managing, maintaining and controlling the configuration items.

Services Portfolio

Enhancements

We work with our clients who already have ServiceNow and are looking for extending their implementations. We help our clients leverage additional features and functionalities of the platform.

Integration

We work with your IT teams or 3rd party vendors to complete email based integrations, JDBC and ODBC connectivity and mapping and web services integration. Our team has worked on custom code and point to point integrations. Key integrations include LDAP and LanDesk integrations using MID servers.

Services Portfolio

Call in your request We email a confirmation of

requirement and time required

Stratitude Key Value Adds

Domestic Outsourcing

• Design and development of components that can then be reused across the platform.

• Quick Application development.

• A customizable and feature rich UI using the content management module.

• Extensive use of Process Flow formatters and UI macro Formatters.

• Comprehensive data integration and expertise in enterprise integrations.

• Customizable and Extensible Integration framework.

• Streamlined CMDB data model.

• Realtime analytics and Custom Information Analysis.

Stratitude Client Engagement Models

Turnkey Projects

Turnkey projects implemented onsite, or offsite.

Domestic Outsourcing

Client Work is done domestically

under the supervision of

our CoE. Client is in constant loop

through daily updates

Service On-demand

Call in your request We email a summary of

requirements and the time required

Delivery + Statement of Time Utilized

Onsite Staff Augmentation

Tech Leads

Architects Developers

Administrators Business Analysts

Hybrid Model Domestic

Outsourcing Service

On-demand Staff Aug-mentation

Set Deliverable

# of Hours

Onsite Resources

Tried, Tested and Delivered

Our Clients

Stratitude , Inc

39510 Paseo Padre Parkway,

Ste 160, Fremont, CA 94538

Phone: (510) 709-4200

Email: [email protected]