Objectives Having control and a 360º view of the customer and its facilities Optimize the after sales processes Improve the efficiency and productivity of technical staff Accompany the evolving demands not only from the market but also from clients Reduce risks and maintenance processes costs Become a company really focused on customer Improve efficiency of day-to-day after sales support processes Offer a high quality experience leading to customer loyalty Have a deep understanding of each and every customer relationship phases with a fixed and very reduced cost Easily provide customers information, its installation, contracts and warranties Challenges Stratesys offers to customers its SAP-qualified rapid deployment solution, called Technical Support Services, based on SAP CRM which is made up of a set of software, services and tools which easily enhance the adoption of the SAP CRM platform. This platform manages the after sales processes and can be implemented in a short time and with a bounded investment. Each customer selects the functionality, architecture and support program based on their business and technical requirements. SAP-qualified rapid deployment solutions Technical Support Services Robust functionality Rapid implementation Low complexity Flexible Price Beforehand known costs Security and privacy of data High growing and improving possibilities Full customer view (integrated with SAP ERP) Benefits Notice of Breakdown Service Order Registration Service orders planning Repair Service Reporting Service Confirmation and Billing
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Stratesys - RDS SAP CRM Technical Support Services
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Objectives Having control and a 360º view of the customer and its facilities
Optimize the after sales processes
Improve the efficiency and productivity of technical staff
Accompany the evolving demands not only from the market but also from clients
Reduce risks and maintenance processes costs
Become a company really focused on customer
Improve efficiency of day-to-day after sales support processes
Offer a high quality experience leading to customer loyalty
Have a deep understanding of each and every customer relationship phases with a fixed and very reduced cost
Easily provide customers information, its installation, contracts and warranties
Challenges
Stratesys offers to customers its SAP-qualified rapid deployment solution, called Technical Support Services, based on SAP CRM which is made up of a set of software, services and tools which easily enhance the adoption of the SAP CRM platform. This platform manages the after sales processes and can be implemented in a short time and with a bounded investment.
Each customer selects the functionality, architecture and support program based on their business and technical requirements.
SAP-qualified rapid deployment solutions
Technical Support Services
Robust functionality
Rapid implementation
Low complexity
Flexible Price
Beforehand known costs
Security and privacy of data
High growing and improving possibilities
Full customer view (integrated with SAP ERP)
Benefits
Notice of Breakdown
Service Order Registration
Service orders planning
Repair Service
Reporting
Service Confirmation
and Billing
22.900 € 4.000 € (Development & Production)
26.900 € 31.900 € 5.000 €
+ =
Requirements • SAP CRM 7.0 with EHP2
• SAP ECC 6.0 EHP4 in the case with ERP integration
Our SAP-qRDS Functionality – Technical Support Services Business Data
Request for Service Delivery
Service quotes with product packages
Service orders management
Service order confirmation
Complaints and claims management
ECC Integration
Billing on SAP ERP
Credit verification
Payments and returns management
Costs and revenue management for service orders
Reporting
Interactive reporting for service operations monitoring and tracking
Service Orders Reports
Breakdown registration and monitoring on one screen
Quotation, Service Orders and Confirmation Management
Processes reporting 360º view of facilities
Complaints and claims management
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