Strategic Services for Today’s CIO! Communication is Key
Strategic Services for Today’s CIO!
Communication is Key
Agenda
Importance of Effective Communication Verbal Communication Non-verbal Communication Written Communication Presentation Skills Do’s & Don’ts Discussion
Huh?
Vacation SpecialistTravel Agent
Persistency SpecialistBill Collector
Huh?
Volume related production schedule adjustment
Plant closure/layoff of 8,000 workers
Uncontained blade liberationPropeller blade fell off
Huh?
Pre-dismantled, previously owned parts
Junk CarsGround-mounted confirmatory
route markers Road Signs
From a Real Job Description
…responsible for discovery, research, design, proof of concept, and fielding of a revolutionary globally networked intelligence enterprise capability. Principal level of effort will focus on developing, testing, evaluating and fielding an intelligence enterprise based on a service-connected data collection architecture and intelligence sharing capability that will constantly evolve in order to be agile, collaborative and strategically interoperable.
Why is effective communication important for leaders? Without effective communication, you will
FAIL toGain commitmentAchieve goalsEstablish rapport with others
No matter how good your intentions
Two part process
Passing on information
Ensuring understanding
Effective Communication
Be Confident
Effective Communication
Be Confident Find Common Language
Effective Communication
Be Confident Find Common Language
Learn the language of businessShare the language of technologyAvoid geek speakTry it out on the non-techie
Effective Communication
Be Confident Find Common Language Show Interest
Effective Communication
Be Confident Find Common Language Show Interest Be Interesting
Effective Communication
Be Confident Find Common Language Show Interest Be Interesting Listen Hard
Effective Communication
Be Confident Find Common Language Show Interest Be Interesting Listen Hard
Pay attention to what is being said, not what you’re going to say next
Allow others to finish before you begin speaking Converse, don’t compete
Repeat back what you think you heard & give speaker the chance to clarify/correct
Effective Communication
Be Confident Find Common Language Show Interest Be Interesting Listen Hard Practice Makes Perfect
Effective Communication
Be Confident Find Common Language Show Interest Be Interesting Listen Hard Practice Makes Perfect Consider Cultural Differences
Repetition Works
What emergency personnel know It takes three time
Your English teacher advised you toOutline what you’re going to coverCover itReview what you covered
Verbal Communication
Words 7% effective Tone of voice is 38% effective Non-verbal clues are 55% effective
Verbal Communication
Body language Appearance (dress, manner, posture) Energy Setting Rhythm and pacing Message
The 5 Minute Message
List key points Identify the “Take Home Message” Start with the end Elaborate if asked Anticipate the questions but don’t try to
answer them all in your presentation
Non-verbal Communication
Eye contact Facial expressions Gestures Posture & body orientation Proximity Paralinguistics (tone, pitch, rhythm, timbre,
loudness and inflection)
Non-verbal Abuse
Keeping your hands behind your back Pointing Prolonged or absence of eye contact Assuming a different posture than group Fidgeting Watching the clock, exit Checking phone/texting/reading email Rigid or slouching posture
Non-verbal Success
Eye contact Smile Relaxed, good posture Visible hands with palms up Lean forward, mimic posture of others Take notes, etc.
Non-verbal Miscues
Standing closer than 12 inches Grooming – fixing hair, picking lint Stroking your arm/leg Licking your lips Touching the other person on arm, etc. Suggestive dress
Written Communication
Professionals spend up to 85% of their time writing
Improve itOutline, draft, proof read, edit, revise Increase your vocabularyRead, read, readPracticeFind a workplace “English teacher”
Presentation Skills
Greatest fear even before death! Improve them
Get to know your subject Prepare and practice Seek feedback and coaching Illustrate your point with words/tell a story Assume your audience can read Keep presentations crisp and clean Have a backup plan
Do’s
Get organized/make notes Know your audience’s preferred
communication style Visualize success Over-communicate Check understanding
Don’ts
Manage by “need to know” Use lots acronyms/terms of art Overwhelm others with too much
information Use “tune out” words/phrases
The ability to express an idea is as important as
the idea itself.- Bernard Baruch
Discussion
Resources
http://www.itstime.com/aug97.htm http://findarticles.com/p/articles/mi_m3495/is_1_50/ai_n8700759 http://honolulu.hawaii.edu/intranet/committees/FacDevCom/guidebk/teachtip/commun
-1.htm http://www.lifescript.com/channels/well_being/Meditations_Motivations/how_to_use_n
onverbal_communication_to_impress_others.asp?page=4 http://www.job-resources.com/0103tip.htm
Strategic Services for Today’s CIO!
Liza Lowery Masseyliza@ciocollaborative.comwww.ciocollaborative.com702-743-4634