Strategic Relationship Management

• 1. + Strategic Relationship Management: The Secret to HRs Success Robin Schooling, SPHR Silver Zebras, LLC

2. + Relationship Management Why HR? 3. + 4. + We... nPay attention to changing conditions nExplore the human dynamics nUnderstand theories of motivation nAre empathetic 5. + We... nUnderstand cause and effect nAnalyze WHY stuff happens nBuild trust 6. + Culture of Involvement 7. + Work Teams nDefine expected results nCommunicate! nProvide resources and tools nProvide learning opportunities 8. + Work Teams nCheckpoints! nVerify understanding (time and deadlines) nCelebrate accomplishments/milestones nExpand the scope over time 9. + MODEL the desired behavior! 10. + Hidden Dimension of Corporate Culture Post 9/11 GROUP EFFECTIVENESS study by Harvard psychologists nStable team membership? nAppropriate staffing? nClear vision? nMeaningful work? nRewards? nRecognition? nStrong leadership? 11. + the single strongest predictor of group effectiveness was the amount of help analysts gave to each other. 12. + Company Culture Adam Grant 13. + Giver Culture High performance units where employees: nHelp others nShare knowledge nOffer mentoring nMake connections...without expecting anything in return 14. + Taker Culture Environment where employees get as much as possible from others, while... n... contributing less in return nonly helping when the expected personal benefits will exceed costs 15. + Matcher Culture Norm is: nEmployees help those who help them: equal balance of given and take nEmployees only trade favors in closed loops inefficient exchanges 16. + Relationship Building 17. + And I cant deny the fact that you like me. Right now, you like me! 18. + Seek first... ... to understand... 19. + Show your VALUE 20. + ASK for their input 21. + INVOLVE THEM in decisions 22. + Provide them with what they need 23. + Give Praise where Praise is Due 24. + So what about..... 25. + Have a VISION... of the relationship 26. + Building strong alliances Crucial Connections 27. + Leadership Conversations Alan S. Berson/Richard G. Stieglitz nTargeted nTentative nTransactional nTrusted 28. + Attraction nWhat do you like about the other person? n.... and what if the answer is not much? 29. + Shared Interests nCompatibility nShared experiences 30. + Working it Out nAgree to disagree nListen...understand... work to change the dynamics 31. + Be Proactive nSeek out opportunities to communicate, discuss, and strengthen the relationship nMeet them where they are 32. + Deeper Understanding nYou will know before they know nYou will anticipate their needs and wants! 33. + Sustainability 34. + Make Relationships Matter nHR leaders are the crucial element nHR leaders set the tone nHR leaders influence nHR leaders can develop and maintain strong partnerships 35. + @RobinSchooling hrschoolhouse.com silverzebras.com Thank You!