Storyminers: Your Specialty Consulting Partner 2016

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Partnering with Storyminers we don’t do what you do ;-)

[email protected] | 770.425.9830 | @mikewittenstein

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What do you do? Two things:

1. Find the essence of a brand/company (its story) 2. Turn it into an experience

We have some cool tools to help us accomplish that…

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How do we best sell you to our clients? Consulting innovators with market proven techniques

that IBM, LeasePlan, Chick-fil-A, University of Phoenix and others rely on

Experts at experience design with experience inretail, services, B2B, healthcare, hospitality, travel, and non-profits

Comfortable at the intersection of business, design, and experience

Hands-on, sleeves-rolled-up activators who don’t just know what to do—we do it!

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What are some details we can share?

• Experienced: 400+ clients, >$1.5B in value created • International: 25+ countries • Top-ranked influencer (SAP, Huffington Post, MindTouch,

Witty Parrot, Kampyle) • Work well with mixed teams • Inventor of several consulting methods • Accredited: (CMC, CCXP, MBA, DTM, CSP-expected 2016)

www.PartyCity.com

ECEWEUROPEAN CUSTOMER EXPERIENCE WORLD

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What do clients like best about you?

We let THEM fly.

We use emotion in our designs.

We always bring a fresh perspective.

We offer lots of practical ideas.

We constantly study the marketretail - service - b2b - international - disruptors

We don’t shout!

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Who’s your favorite client? A charismatic visionary—kinda scrappy,

smart yet loves collaboration, empowered to make changes, values people,

wants to improve the experience— and is ready to make a difference

Anything special about your approach?

Sometimes, we’ll go undercover to see the businessfrom the customer’s and employee’s points of view—

then bring that experience on-stage for everyone to see first-hand*

* with permission, of course ;-)

What time duration tends to work best with your clients?

We’ve worked from one hour to several years Focused workshops + implementation = weeks Comprehensive experience design = quarters

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Have you shared your ideas on stage? Customer Experience World*

Customer 360 Symposium CEX in the City

Mystery Shopping Providers Association* Retail Design Institute*

Customer Experience Professionals Association* Future Stores

Next Gen Customer Experience Retail Customer Experience*

SAP*, IBM*, TimeTrade*, and others

* indicates multiple appearances

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Do you do workshops? Yes!

strategy customer experience

journey mapping design

future state planning hosted tours

on-stage experience improv

Do you do team up with other consultants?

Yes!and backed by the team at

Are you tech-savvy?

Yes!Yes!

Yes!

Yes!

let’s figure out what’s next…

Mike Wittenstein is Storyminers’ founder and managing principal. By his own admission, he is a designer who can’t draw. He’s also a world-class expert on experience, service, and business design, who has helped over 400 organizations in 25+ countries make their experiences better—to the tune of $1.5B in value created. As eVisionary, he started IBM’s first experience and service design practice and helped establish the international Customer Experience Professionals Association. Mike is a sought-after public speaker and facilitator who shares his thought leadership at public conferences and corporate events globally.

Mike is ranked as a top customer experience influencer by Huffington Post, SAP, WittyParrot, and Vend. His clients include: Air Canada, Apple, AT&T, Best Buy, BlackRock, Clorox, Delta Air Lines, Holiday Inn, IBM, LeasePlan, McDonald’s, Party City, Publix, Safeway, SAP, Zaxby’s, and many other game-changing brands.

Mike earned his MBA from Thunderbird, BA from the University of Florida, and studied in Brazil and Russia. He speaks four languages, lives in the Atlanta area with his family, and tries to squeeze in woodworking projects on the weekends.

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Storyminers was founded in 2002 by Mike Wittenstein to help organizations improve their overall performance by improving their experiences. Storyminers has introduced many innovations that help businesses find their centers, find new revenue streams, and find their best-fit customers through storytelling and experience/service design.

Storyminers has an extensive partner ecosystem composed of specialists in many creative disciplines: service/tech/design companies, production/media/event companies and with similar firms to handle fluxes in work volume. Each partner adheres to a standard commercial code and also subscribes to Governing Principles which focus on non-commercial-but-important topics like partnering, outcomes, issue handling, learning, growth, etc.

Storyminers has significant experience in retail, telecom, hospitality, and other service industries characterized by frequent contact between customers and employees, creeping consumer expectations, and ever-changing technology platforms. We are specialists in personalization and ‘fitted solutions’. Our clients include: Transitions, Clorox, PNC, Blackrock, Teleflora, Chick-fil-A, Ride.com, SOHO Hero, iPay Technologies, Piedmont Hospital, LeasePlan, PartnerTech, Habasit, and many others.