Storage services

Storage Services Overview Dell storage solutions

Need to increase IT innovation to help drive the business forward?

Told to do more with less – and do it faster?

Rising expectations and shrinking resources?

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On innovation On innovation 20%

Keeping the Lights On Technology Change Regulatory Compliance Security Business Up & Running

Value Creation Customer Connection Strategic Alignment Business Results End-User Productivity

50%

Start Goal

What if you could shift up to 50% of your spend from IT operations to business innovation?

“Keeping the lights on” devours up to 80% of IT budgets, starving innovation of funds.

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What if you could instantly respond to changing business conditions to increase and accelerate IT service levels?

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What if you could have applications and information always available to make decisions?

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Dell storage solutions automatically and intelligently optimize data everywhere to drive innovation and business results

Instantly respond to changing business conditions to increase and accelerate IT service levels Agility

Ensure applications and information are always available Resiliency

Shift up to 50% of your spend from IT operations to business innovation Efficiency

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Solution

Open, capable, affordable

Hardware

Innovation based on industry standards

Software

Select, deploy & manage the best software for your needs

Services

Get the most value from your technology investment

Dell Services will accelerate your time to value.

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Professional Training Support

Get more out of your technology

Start thinking Dell Services!

Triumph over IT obstacles – with ease

Simplify & transform your environment

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IT Consulting

Provides an Enterprise

Class comprehensive

storage, data protection

or archival design that

maximizes customer

investments and positions

them for the future

• Connect IT business requirements to technologies to transform data center

• Makes decisions from a position of knowledge

• Protect assets for rapid recovery and meet regulatory compliance requirements

• Reduce risk, increase efficiencies and improve optimization

• Flexible engagements available for the following topics:

– Storage Consolidation & Tiering

– Data Archiving

– Data Protection

Simplification

Increased agility, efficiency and stability

Eliminate redundancy and improve efficiency

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Storage Implementation

Faster time to value

by leveraging the

efficiencies of Dell

best practices

• Detailed analysis of requirements to create the right

deployment plan

• Dell experts execute every phase of the project

• Implementation and configuration to product

readiness and final approval (typical onsite

presence is 3 – 4 day)

• Project activities include:

– Rack, stack, cable & label

– Configure hosts, arrays, switches

– Configure volumes

– Product orientation and documentation

Free-up key resources to focus on strategic projects

Get your business up and running faster

Rely upon proven and consistent processes

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Data Migration

Reduce risk and down

time through proven

Dell methodologies and

practical experience

• Careful planning and project management

• Risk mitigation and reduced downtime (faster time-to-production readiness)

• Easy retirement/ archiving of legacy equipment

• Services available for:

– CML, EQL and PowerVault for iSCSI, Fibre Channel and Direct Attach

– Offline or online block, NAS/File and Object

– Data Migration Planning for complex environments

Mitigate risk

Reduce downtime Get the right expertise

ProSupport

Premium hardware and

software support

available around the

clock, 24x7x365

• Single point of accountability with highly-trained experts

• Next Business Day onsite service with four and eight hour parts & labor response options

• Third party collaboration for hardware and software issues

• Escalation management with customer-set severity level options

• Options for varied software, protection and advisory services

Leverage our global scale and skill

Conquer complexity so you can focus on innovation

Dell Services ranked #1 for onsite support response time1

Shift downtime into uptime & escalations to satisfaction

1 Technology Business Review, “Service & Support Customer Satisfaction | Fourth Calendar Quarter 2010” March 2011, Julie Perron. Availability and terms of Dell Services vary by region. For more information, visit dell.com/servicedescriptions.

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ProSupport Mission Critical

Dell’s most rapid

resolution option

• Accelerate onsite parts and labor by identifying your incident as a severity issue 1, 2 or 3

• Initiate emergency dispatch, in parallel with troubleshooting, for issues you self identify as severity level 1

• Receive regular status updates to keep you informed every step of the way

• Available with two, four or eight-hour options

Deliver exceptional service and support

Rely on a proven critical situation process

Get your business up and running in minutes – not days

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ProSupport Multi Vendor Support

Save time

Improve efficiency Realize cost savings

Expansion of ProSupport and basic capabilities to

cover select non-Dell assets

• One number to call for support across all assets

• Consolidate laptops, desktops, servers, storage, and networking under a single support contract

• Manage expiring warranties and support beyond three or five years

• Plus all of the same features you expect from Dell ProSupport or Basic Service

Includes non-Dell servers, storage, networking, UNIX,

desktops & laptops

• HP, IBM, Sun, NetApp, Cisco, Acer, Lenovo, Toshiba, Fujitsu and more

Launched globally (ABU, EMEA, APJ)

• Continued country and scope growth planned throughout FY13

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ProSupport for Data Center

Optimize resources

Control your environment

A tailored support plan with

consumption based pricing

and a dedicated team

enabling you to adapt

quickly and pay for only the

support you need.

• Customer-specific support plan tailored to your environment and capabilities.

• Flexible support model allows you to adapt your service levels in response to your changing business needs.

• Control the varying elements of your data center environment with dedicated people, customized reporting, and data protection.

Adapt with agility

IT Advisory Services

Dell customers purchasing features found in IT Advisory Services Strategic Package have seen 27.3% lower incident and 11.7% lower dispatch rates than those without.*

* Features found in Enterprise-Wide Contract are very similar to those in IT Advisory Services Strategic Package with the exception of IT Service Management Review assessments that are now available as a separate option. Enterprise-Wide Contract was replaced by IT Advisory Services in May 2011. Data is based on Dell Cases and Dell Dispatches specific to Enterprise-Wide Contract, January 2011.

Two advisory packages to

choose from that help

reduce down-time with

environment-wide reporting,

analysis and planning

• Monthly incident and warranty tracking reporting

• Annual health check and assessment

• Custom patch notification

• Custom support plans

• Designated IT professional

• Value analysis itemizing recommended benefits

• Flexible payment options – fixed fees or tag-based

Reduce case activity rates and downtime

Rely on expert support

Control costs

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Proactive Maintenance

Customers with Proactive Maintenance report up to 40% less issues than customers who do not have the service.*

Availability and terms of Dell Services vary by region. For more information, visit dell.com/servicedescriptions.

Reduce unplanned

downtime and optimize

stability with

assessments, patch

management, detailed

reporting, and more

• Data Collection of key performance indicators

• Analysis of data against current version requirements and Dell Best Practices

• Detailed report of assessment and recommendations

• Customer review with a Dell Product Specialist

• Application of customer-approved patches and system updates

Reduce possibility of critical incidents

Keep systems up-to-date

Mitigate unexpected costs

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Storage Training

Learn to simplify storage

administration, optimize

resources or improve

disaster recovery with our

intuitive Dell Compellent,

EqualLogic, and SAN

training modules

• Compellent: Learn to perform key administrative tasks for a Compellent Storage Center and effectively manage all tools associated with Storage Center operations

• EqualLogic: Learn what hardware and software features are available with the PS Series Storage Array and its advanced features

• Dell SAN: The Dell Storage Area Network (SAN) Management course provides you with the expertise necessary to implement Dell|EMC storage into an existing IT infrastructure

• Current classes range from 2 to 5 days; however custom and online classes are available as well

Reduce downtime Improve efficiency Remain confident

With a single point of contact for everything – hardware, software, services

#1 in Healthcare IT worldwide (Gartner)

#1 for IT Service & Support Customer Satisfaction (TBR)

7 Outsourcing Excellence Awards (Outsourcing Center/Forbes)

Manage: • 2.5M+ clients • 36 customer

data centers

Support : • 12.8M clients • 1.4M servers &

storage systems

• 10K+ SaaS customers

• Manage over 6.2M SaaS seats

Dell Services presence globally

43,000 team members | 90 countries | 60 tech support centers | 7 global command centers

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• Let’s identify a storage or data management

project where you think Dell can help

• Visit a Dell Solution Center

• Leverage Dell consulting assessments for storage consolidation, backup and recovery, archive

• Visit dellstorage.com

Let’s talk...

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