Stockton Council Learning & Skills CMI Level 5 Operations/Departmental Manager Apprenticeship An operations/departmental manager is generally someone who is able to manage teams and/or projects, and has responsibility for planning, delivering and achieving departmental goals and objectives. They are accountable to a more senior manager, head of department or small business owner, and are responsible for the operational and/or policy delivery of the organisation’s strategy. Working in the private, public or third sector and in all sizes of organisations, specific responsibilities will vary, but the knowledge, skills and behaviours needed will be the same whatever the role. This apprenticeship has been designed to provide access to development opportunities for as wide a range of individuals as possible. This includes individuals who are at the start of their career in leadership and management and who wish to take their first steps into professional management. It is also appropriate for those already in management roles who may already have developed practical experience but who wish to develop their theoretical understanding of management skills. It will typically take up to 2 years to complete, although the exact duration will be dependent on the individual. Target Audience It is aimed at established and emerging managers including operations managers, heads of department, store manager, regional manager, middle manager and specialist managers. Key responsibilities are likely to include inputting to strategic planning, creating and delivering operational plans, managing projects, leading and managing teams, managing change, financial and resource management, talent management, supporting people through coaching and mentoring. Benefits for individuals Develop an essential set of leadership skills that will improve your personal and organisation’s development. Get recognised as a professional manager and accelerate your career working towards Chartered Manager Status. Obtain a CMI qualification recognised and respected by employers in the UK and internationally. Promote confidence and additional support for newly appointed managers. Become a member of a professional body giving you access to resources and development tools to continually update your skills.