Sticky Talent: The Right Corporate Culture + Employee ... · Elaine Williams, Elaine Williams Consulting Services, LLC @ApartmentWire #OPTECH17. Is turnover due to low unemployment

@ApartmentWire#OPTECH17


Sticky Talent: The Right Corporate Culture + Employee Engagement = Talent Retention

Panel Speakers:

Kristen Reese, VP of Talent and Culture, Bozzuto James Larsen, VP of Revenue Management, Caesars Entertainment Corporation

David Osborne, Executive Org. Dev. Consultant, Trainer with Dale Carnegie & Associates, Inc. / Dale Carnegie Digital

Moderator: Elaine Williams, Elaine Williams Consulting Services, LLC


Is turnover due to low unemployment or is it a generational or culture issue?


Multifamily turnover 2016-2017

same 12 month period

Average All Employee Turnover

32.4%

34% AvgOn Site

Employees

37.6% Leasing

Consultants

28.5% Maintenance Technicians

23.1% Asst.

Managers 22% Maintenance

Managers

19% Property

Managers

11.3% Regional

Mgrs. & Other Corporate

Resource: 2017 NMHC National Multifamily Industry Compensation Survey Report by

19%US national

turnover2016 SHRM Human Capital Report


1.5xAnnual Salary

SHRM

42 daysTo fill position

2016 Human Capital Report by SHRM

What is the true cost of employee turnover ?true cost of us Financial Impact of Employee Turnover

Resource info provided by ManagInc, LLC www.ManagInc.com [email protected]



Reasons employees leave organizationsResource: 2017 NMHC National Multifamily Industry Compensation Survey Report by


Caesars Entertainment Turnover









The Employee Profit Chain

Employee Engagement

and Satisfaction

Employee Retention,

Service Delivery and Productivity

Customer Satisfaction

and Retention

Reputation, Recruitment

of New Employees, Customers

Sustained Growth and Profitability

Reference provided by ManagInc, LLC www.ManagInc.com [email protected]


Does the entire organization understand the vision and are they held accountable for executing it?


Career development and infrastructure programs having success in multifamily

Alliance uses a “buddy” mentoring/coaching software

This is a graph that shows our hiring/turnover for our Business Manager position from 2015 to 2016 as we just started our ELEVATE coaching program in 2016. It shows that a 68% increase in hires accompanied by a 4% decrease in new hire turnover.

1. Personality matching

2. “Testing” qualifications of selected mentors

3. Infrastructure and discipline = consistency, and engagement


Caesars Entertainment


ManagInc, LLC www.ManagInc.com [email protected] 866.858.1400

29%Employees are actively

engagedDale Carnegie & Associates survey

44%More profitable when

engagedGallup

Engagement Drives Enhanced Performance

Reference provided by ManagInc, LLC www.ManagInc.com [email protected]


What does successful corporate culture look like?

Reference:BUILDING A CULTUREOF ENGAGEMENT: THE IMPORTANCE OF SENIOR LEADERSHIP Dale Carnegie Training White Paper 2012




The Robert Lebow study summaryWhen Robert Lebow, a marketing executive, wanted to start a consulting practice in Bellevue, Washington, he asked Chicago’s International Survey Research to help him answer that question. After analyzing the responses of 2.4 million workers in 32 industrial sectors over 17 years, the following eight characteristics “were the standouts,” says Lebow, chairman of Heroic Environments

• To be treated with uncompromising truth

• To be trusted by one’s associates

• To mentor and be mentored unselfishly

• To be receptive to new ideas, regardless of their origin

• To be able to take risks for the organization’s sake

• To be given credit where it’s due

• To behave ethically

• To consider the interests of others before one’s own interests

What do employees really want in their

work environments?



Panel contact information

• Kristen Reese @[email protected]• James Larsen @[email protected]• David Osborne @[email protected]• Elaine Williams @ [email protected]

Sticky Talent: The Right Corporate Culture + Employee ... · Elaine Williams, Elaine Williams Consulting Services, LLC @ApartmentWire #OPTECH17. Is turnover due to low unemployment

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