DATASIFT OVERVIEW Know your customer – Stop Listening Stewart Townsend @stewarttownsend Head Business Development
Stewart Townsend, Datasift 'Know your customer - Stop listening'
May 13, 2015
Stewart Townsend, Head of Business Development, Datasift
Data, data everywhere… from our unique experience providing social data to hundreds of customers, we have learned the biggest problems you’ll encounter when you get all the data you wish for. Stewart will be sharing his thoughts on how to stop listening, breathe and focus on knowing your customer using the social data available to you. From hundreds of sources with numerous use case scenarios you will see how this is crucial to growing your business.
Data, data everywhere… from our unique experience providing social data to hundreds of customers, we have learned the biggest problems you’ll encounter when you get all the data you wish for. Stewart will be sharing his thoughts on how to stop listening, breathe and focus on knowing your customer using the social data available to you. From hundreds of sources with numerous use case scenarios you will see how this is crucial to growing your business.
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DATASIFT OVERVIEW
Know your customer – Stop Listening
Stewart Townsend@stewarttownsend
Head Business Development
Tale of Two Airlines
22
Virgin America got $30,000/yr in new business from our CEO with a $100 voucher and three tweets.
Virgin America Revenue up 40%+ last quarter.
More Than $1B In B2B Social Deals
3
A Tweet is not just 140 characters of text anymore….
Source: Twitter display guidelines
Social Data is Getting Richer
4
Get ROI From Tidal Wave
5
Follow Us@datasift
@nik@rmb
900 M users
460M tweets daily
150M users
110M users
100M users
100M users
5
What most organisations do.
6
Follow Us@datasift
@nik@rmb
1. Social Media Marketing
2. Labor Intensive Monitoring
3. Analyze & Response
4. Enterprise Integration
5. Enterprise Transformation
6
Social Data Is Tough
7
1. Messy
2. Massive
3. Metadata
4. Privacy
5. Integration
7
Social Data Transforming Enterprise
8
1. Learn more about your customers
2. Build better relationships with them
3. Just say ‘NO’ to Silo data
4. Measure the effectiveness of Marketing
5. Track your customers
Use CaseHow can we use
social data to learn more about our customers?
9
What are fashion lovers in London talking about?
Know your social audience:
Social Interests built from content individuals are publically sharing and sentiment.Natural Language processing builds this into a set of high-level topics
Who your customers are, and what they likeSegment customers by adding social interests into existing segmentation information (e.g. business plan, PAYG). Use to design campaigns, personalize offers and website.
Social media content about consumer electronics devices for 4 days from 25k users:
- Laptops
- Netbooks
- Desktop PCs
- Tablet PCs
- Monitors
- Servers
Dell use caseFirst We Collected Market Data
14
HP/Compaq=Very Active, Dell=Positive
15
Acer Really Active In Netbooks
16
Dell Gets Buzz In Desktops
17
We recorded all comments about and all posts with links to web content about Dell:
• 117965 interactions,
• generated by 37066 unique authors,
• between 8th and 12th of June 2012
Dell In Social Media
18
The @dell Account = Few Followers
19
So We Used @delloutlet
20
Tracking Sentiment Over Time
21
Demographics Of Dell Tweeters
22
Who Follows @DellOutlet?
23
Who Follows @DellOutlet?
24
Popular Services They Use
25
What Do They Do?
26
Where Do They Shop?
27
Where Do They Eat?
28
Where Do They Live?
29
Californians Love Dell!
30
Other Tech Brands They Tweet About
31
But companies struggle with…
What’s the question ? Social data – its all just spam Value in data – consulting Joining data – opens value Know your customer = Increased
Revenue
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