Steps 2 Success (NI) Building Partnerships and Working Together Seminar 1 - Creating value through partnerships Strictly Private & Confidential David Knowles,

Steps 2 Success (NI)Building Partnerships and Working Together

Seminar 1 - Creating value through partnerships

Strictly Private & Confidential

David Knowles, Development Director,Interserve Strategic Partnerships

24 April 2013

Interserve and PartnershipsStrictly Private & Confidential

• World wide construction & facilities management company, based in UK

• Deliver building services to hospitals, schools, retail centres & industrial

• Working in Northern Ireland for 10 years & directly employ over 400 staff

• Partnerships in Northern Ireland include:

• Education• Strabane, Derry, Portglenone, Carryduff, Downpatrick, Belfast Dungannon, Omagh

• Health – South West Acute Hospital, Enniskillen

• Retail – Sainsbury’s, Argos, HSBC, Boots, Homebase

Creating partnershipsStrictly Private & Confidential

• Understanding the needs of clients and customers • Understanding partner strengths

• Aligned vision and values

• Different but complimentary skills

• Defining strategically how to integrate effectively

• Drawing on values, skills and experiences • Long term and innovative

Partnerships: Lead EntitiesStrictly Private & Confidential

Many options!

• Multi sponsor organisations • Two sponsor Joint Ventures

• Partners could be:• Voluntary & Community Sector• Central or Local Government• Private Sector

• Structure could be:• Limited by Guarantee• Limited Liability Partnership• Charitable status• Co-operative

Lead contracting capabilitiesStrictly Private & Confidential

• Integrator

• Structuring

• Delivery experience

• Management Information systems

• Efficient commercial arrangements

• Project management

• Performance management

• Quality, compliance & continuous improvement

• Capacity building

Rehab Group and InterserveStrictly Private & Confidential

• Unique understanding of disadvantaged, socially excluded individuals and communities

• Demonstrable track record of utilising this knowledge in the delivery of a breadth of quality, front line public services

• Evidence base and best practice of what works for different cohorts and different sectors

• Strong, clear values for its customers – supported by its Not For Profit status

• Managing large infrastructure and operations

• Financial investment capabilities• Strong process & systems management• Accountability for large scale public

sector expenditure• Structuring & solution design capabilities

(for Payment By Results)• Project and Programme Management• Access to employer links

Collectively strong values in partnership working across marketsUnique proposition for a transforming market

Desire to utilise each others skills and experiences

Rehab JobFit as Lead ContractorStrictly Private & Confidential

• Managing agent model to support broad & diverse partner base

• 41% third sector, 10% Local Authorities and 49% private sector • Covering the West of England & the whole of Wales

• £130m turnover over 5 years

• 2 Supply Chain Managers and 4 Performance Managers • Supporting a network of 19 end-to-end delivery partners

• 40,000 customers on programme

Rehab JobFit - Operations & supply chain managementStrictly Private & Confidential

Component Functions

Customer Contact CentreReceive referrals; Contact customers; Initial assessment; Booking appointments; Written correspondence; Data transfer

Supply Chain ManagementPerformance management – targets, trends, reviews & improvement plans; Contract management; Product development; Innovation support; Driving best practice

Systems, Processes & MIDesign and embed IT platform across supply chain; Standard operating processes;Management Information reporting; Provider Assurance & Compliance

Data Management & ReportingData validation; Data migration; Centralised claims submission; System reconciliation

Rehab JobFit - Value created through partnershipStrictly Private & Confidential

• 14,000 jobs created since start of the programme

• Additional services provided to partners that directly aid performance e.g.• Co-ordination of employer engagement & job vacancies• Brokering in specialist provision for our hardest to help customers• Additional funds for innovation• Providing direct leadership to management teams• Supporting recruitment & staff development functions• Procurement of NHS Mental Health Trust training

• Reducing reoffending: • DWP/MOJ employment & reoffending pilot with Nacro

Creating value through partnerships

Thank You!