1 Stenographer Secretarial Assistant (Hindi) GOVERNMENT OF INDIA MINISTRY OF SKILL DEVELOPMENT & ENTREPRENEURSHIP DIRECTORATE GENERAL OF TRAINING COMPETENCY BASED CURRICULUM STENOGRAPHER SECRETARIAL ASSISTANT (HINDI) आश ु लरपऩ एवॊ सचिवारम सहामक (हहदी) (Duration: One Year) CRAFTSMEN TRAINING SCHEME (CTS) NSQF LEVEL- 4 SECTOR – TRAVEL, TOURISM AND HOSPITALITY
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STENOGRAPHER SECRETARIAL ASSISTANT (HINDI) · Rajesh K. Pandey, T.O. Govt. ITI (M) Bhilai Expert 12. ... 2nd Semester – In this semester the trainee will be able to explore the
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Stenographer Secretarial Assistant (Hindi)
GOVERNMENT OF INDIA MINISTRY OF SKILL DEVELOPMENT & ENTREPRENEURSHIP
DIRECTORATE GENERAL OF TRAINING
COMPETENCY BASED CURRICULUM
STENOGRAPHER SECRETARIAL ASSISTANT (HINDI)
आशलरपऩ एवॊ सचिवारम सहामक (हहनदी) (Duration: One Year)
7. Learning Outcome with Assessment Criteria 12-17
8. Trade Syllabus 18-29
9. Core Skill – Employability Skill 30-34
10. Annexure - I
List of Trade Tools & Equipment 35-37
List of Tools & Equipment for Employability Skill 38
11. Annexure II - Format for Internal Assessment 39
CONTENTS
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Stenographer Secretarial Assistant (Hindi)
During the one-year duration of “Stenographer Secretarial Assistant (Hindi)” trade, a
candidate is trained on Professional Skill, Professional Knowledge and Employability Skill. In
addition to this, a candidate is entrusted to undertake project work, extracurricular activities
and on-the-job training to build up confidence. The broad components covered related to the
trade are categorized in two semesters each of six months duration. The semester wise course
coverage is categorized as below:
1st Semester – In this semester the trainee gets the idea about the computer hardware & its
peripherals, classify the consonants & its direction /joining the consonants, distinguish between
long & short vowels & use of punctuation marks. Understand Diphthong, Prepare Windows
operating system on computer, Compare all types of alternative forms & recognize the finger
positioning on the computer keyboard, Observe curved hooked strokes and compound
consonant, Recognize Final Hooks, Identify the monetary units & use it. This semester also
includes shorthand, translation, and note taking techniques and applies on computer for speed
typing in MS-Word.
2nd Semester – In this semester the trainee will be able to explore the MS-Excel, MS- Word, etc.
Understand the office layout, importance of cleanliness, safety and security etc. Process of
diary – dispatch register, various office documents, file management, job and responsibilities of
a secretary. He learns to maintain computer security and ways to keep away virus and malware.
Prepares and demonstrate MS-Power point Presentations, Create E-Mail ID, correspondence
through mail, filling up online forms and documents for registration etc., booking tickets for rail,
bus, air and hotels. Identify all types of official tools, equipment and observe all types of postal
services. The Trainee prepares all types of letters, notices, agenda, minutes, reports, circular &
memorandum, etc.
1. COURSE INFORMATION
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Stenographer Secretarial Assistant (Hindi)
2.1 GENERAL
The Directorate General of Training (DGT) under Ministry of Skill Development &
Entrepreneurship offers a range of vocational training courses catering to the need of different
sectors of the economy/ labour market. The vocational training programs are delivered under
the aegis of National Council of Vocational Training (NCVT). Craftsman Training Scheme (CTS)
and Apprenticeship Training Scheme (ATS) are two pioneer programs of NCVT for propagating
vocational training.
‘Stenographer Secretarial Assistant (Hindi)’ trade under CTS is delivered nationwide
through a network of ITIs. The course is of one year (02 semester) duration. It mainly consists of
Domain area and Core area. In the Domain area (Trade Theory & Practical) impart professional
skills and knowledge, while the Core area (Employability Skill) imparts requisite core skills,
knowledge, and life skills. After passing out the training program, the trainee is awarded
National Trade Certificate (NTC) by NCVT which is recognized worldwide.
Candidates broadly need to demonstrate that they are able to:
Read and interpret technical parameters/documents, plan and organize work processes,
identify necessary materials and tools;
Perform tasks with due consideration to safety rules, accident prevention regulations
and environmental protection stipulations;
Apply professional skill, knowledge & employability skills while performing jobs.
Document the parameters related to the task undertaken.
2.2 CAREER PROGRESSION PATHWAYS
Can join as stenographer (Hindi), secretarial assistant, private secretary, receptionist,
computer operator, etc. in various government/ private organizations.
Can join Apprenticeship programs in different types of industries leading to a National
Apprenticeship certificate (NAC).
Can join Crafts Instructor Training Scheme (CITS) in the trade for becoming an instructor
in ITIs.
2. TRAINING SYSTEM
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Stenographer Secretarial Assistant (Hindi)
2.3 COURSE STRUCTURE
Table below depicts the distribution of training hours across various course elements
during a period of one year (02 semesters): -
S No. Course Element Notional Training
Hours
1. Professional Skill (Trade Practical) 1260 2. Professional Knowledge (Trade Theory) 252 3. Employability Skills 110 4. Library & Extracurricular activities 58 5. Project Work 160 6. Revision and Examination 240
Total 2080
2.4 ASSESSMENT & CERTIFICATION
The trainee will be tested for his skill, knowledge and attitude during the period of the
course and at the end of the training program as notified by the Government of India (GoI) from
time to time. The employability skills will be tested in the first two semesters itself.
a) The Internal Assessment during the period of training will be done by Formative Assessment
Method by testing for assessment criteria listed against learning outcomes. The training
institute has to maintain an individual trainee portfolio as detailed in assessment guideline. The
marks of internal assessment will be as per the template (Annexure –II).
b) The final assessment will be in the form of summative assessment method. The All India Trade Test for awarding NTC will be conducted by NCVT at the end of each semester as per the guideline of Government of India. The pattern and marking structure is being notified by Govt. of India from time to time. The learning outcome and assessment criteria will be the basis for setting question papers for final assessment. The examiner during final examination will also check the individual trainee’s profile as detailed in assessment guideline before giving marks for practical examination.
2.4.1 PASS REGULATION
The minimum pass percentage for practical is 60% & minimum pass percentage of theory subjects is 40%. For the purposes of determining the overall result, 50% weightage is applied to the result of each semester examination.
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Stenographer Secretarial Assistant (Hindi)
2.4.2 ASSESSMENT GUIDELINE
Appropriate arrangements should be made to ensure that there will be no artificial barriers to assessment. The nature of special needs should be taken into account while undertaking the assessment. Due consideration should be given while assessing for teamwork, avoidance/reduction of scrap/wastage and disposal of scrap/waste as per procedure, behavioral attitude, sensitivity to the environment and regularity in training. The sensitivity towards OSHE and self-learning attitude are to be considered while assessing competency. Assessment will be evidence based comprising the following:
Job carried out in labs/workshop
Record book/ daily diary
Answer sheet of assessment
Viva-voce
Progress chart
Attendance and punctuality
Assignment
Project work
Evidences of internal assessments are to be preserved until forthcoming semester examination for audit and verification by examining body. The following marking pattern to be adopted while assessing:
Performance Level Evidence
(a) Weightage in the range of 60%-75% to be allotted during assessment
For performance in this grade, the candidate should produce work which demonstrates attainment of an acceptable standard of craftsmanship with occasional guidance, and due regard for safety procedures and practices
Demonstration of good skill in the use of hand tools, machine tools and workshop equipment.
Below 70% tolerance dimension achieved while undertaking different work with those demanded by the component/job.
A fairly good level of neatness and consistency in the finish.
Occasional support in completing the project/job.
(b) Weightage in the range of 75%-90% to be allotted during assessment
For this grade, a candidate should produce work which demonstrates attainment of a reasonable standard of craftsmanship, with little guidance, and regard for safety
Good skill levels in the use of hand tools, machine tools and workshop equipment.
70-80% tolerance dimension achieved while undertaking different work with
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Stenographer Secretarial Assistant (Hindi)
procedures and practices those demanded by the component/job.
A good level of neatness and consistency in the finish.
Little support in completing the project/job.
(c) Weightage in the range of more than 90% to be allotted during assessment
For performance in this grade, the candidate, with minimal or no support in organization and execution and with due regard for safety procedures and practices, has produced work which demonstrates attainment of a high standard of craftsmanship.
High skill levels in the use of hand tools, machine tools and workshop equipment.
Above 80% tolerance dimension achieved while undertaking different work with those demanded by the component/job.
A high level of neatness and consistency in the finish.
Minimal or no support in completing the project.
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Stenographer Secretarial Assistant (Hindi)
Stenographer Secretarial Assistant (Hindi); takes dictation in shorthand and reproduces it on paper using computer and performs various other clerical duties to assist superiors. Maintain a good mannerism and professional approach with the boss. Private Secretary-cum-Stenographer; Personal Assistant takes dictation in shorthand and reproduces it on paper using typewriter and performs various other clerical duties to assist superiors. Takes dictations in shorthand and transcribes them using typewriter. Receives and opens mail and submits it to superiors for information and further action. Maintains diary to note time, date and place of meetings and other engagements for employer or superior. Reminds employer or superior of engagements and accompanies him if required. Attends to routine enquiries in person, writing or over phone. Receives visitors and arranges their interviews with superior. Keeps important and confidential records. May attend to routine correspondence on behalf of employer.
Personal Secretary; performs routine clerical and administrative functions such as drafting correspondence, scheduling appointments, organizing and maintaining paper and electronic files, or providing information to callers. Operates office equipment such as fax machines, copiers, and phone systems, and use computers for spreadsheet, word processing, database management, and other applications. Answers telephones and give information to callers, take messages, or transfer calls to appropriate individuals. Greets visitors and callers, handle their inquiries, and direct them to the appropriate persons according to their needs. Sets up and maintains paper and electronic filing systems for records, correspondence, and other material. Locates and attaches appropriate files to incoming correspondence requiring replies. Opens, reads, routes, and distributes incoming mail and other material, and prepares answers to routine letters. Completes forms in accordance with company procedures. Secretaries, Other; include secretaries who use typewriters or word-processing equipment to check and transcribe correspondence and other documents, deal with incoming and outgoing mail, and deal with routine correspondence on their own initiative not elsewhere classified. Secretary/Back Office Support; Stenographers; Steno-typist records dictations in shorthand and transcribe them in typewritten form. Takes dictation in shorthand. Transcribe dictated material from note book, using typewriter. Compares typed matter and submits them to superiors. May cut stencil on typewriter for use on duplicating machine. Reference NCO-2015:
(i) 4120.0100 - Private Secretary
(ii) 4120.0200 - Personal Secretary
(iii) 4120.9900 - Secretaries, Other
(iv) 4131.0100 - Secretary/Back Office Support
3. JOB ROLE
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Stenographer Secretarial Assistant (Hindi)
Name of the Trade STENOGRAPHER SECRETARIAL ASSISTANT (HINDI)
कराफट इॊसरकटय सहटफपकट धायक को पराथलभकता परदान की जाएगी।
(ii) Employability Skill
MBA OR BBA with two-year experience OR Graduate in Sociology/ Social Welfare/ Economics with two-year experience OR Graduate/ Diploma with two-year experience and trained in Employability Skills from DGT institutes.
AND Must have studied English/ Communication Skills and Basic Computer at 12th/ Diploma level and above.
OR
4. GENERAL INFORMATION
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Stenographer Secretarial Assistant (Hindi)
Existing Social Studies Instructors duly trained in Employability Skills from DGT institutes.
List of Tools and Equipment
As per Annexure – I
Distribution of training on hourly basis: (Indicative only)
Total Hrs/ Week
Trade Practical Trade Theory Employability
Skills Extra-curricular
Activity
40 Hours 30 Hours 6 Hours 2 Hours 2 Hours
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Stenographer Secretarial Assistant (Hindi)
NSQF level for ‘Stenographer Secretarial Assistant (Hindi)’ trade under CTS: Level 4
As per notification issued by Govt. of India dated- 27.12.2013 on National Skill Qualification Framework total 10 (Ten) Levels are defined.
Each level of the NSQF is associated with a set of descriptors made up of five outcome statements, which describe in general terms, the minimum knowledge, skills and attributes that a learner needs to acquire in order to be certified for that level.
Each level of the NSQF is described by a statement of learning outcomes in five domains, known as level descriptors. These five domains are:
a. Process b. Professional knowledge c. Professional skill d. Core skill e. Responsibility
The Broad Learning outcome of ‘Stenographer Secretarial Assistant (Hindi)’ trade under
CTS mostly matches with the Level descriptor at Level- 4. The NSQF level-4 descriptor is given below:
Level Process
Required Professional Knowledge
Professional Skill Core Skill Responsibility
Level 4
Work in familiar, predictable, routine, situation of clear choice
Factual knowledge of field of knowledge or study
Recall and demonstrate practical skill, routine and repetitive in narrow range of application, using appropriate rule and tool, using quality concepts
Language to communicate written or oral, with required clarity, skill to basic Arithmetic and algebraic principles, basic understanding of social political and natural environment
Responsibility for own work and learning
5. NSQF LEVEL COMPLIANCE
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Stenographer Secretarial Assistant (Hindi)
शिण ननषकरष ऩरीाथी की कऱ मताओ क परनतबबब होत ह तथा आकऱन ननधाषररत मानदणडो क अनसार ककया जाएगा।
6.1 सामानय शिण ननषकरष (GENERIC LEARNING OUTCOME)
1. सयकषत कामवततत का अभमास। 2. ऩमावयणीम छनमलभतता एवॊ वमवसथाओॊ का अनऩारन। 3. कमऩनी एवॊ तकनीकी सॊपरषण का परमोग एवॊ पवविना। 4. उतऩादन एवॊ गणवतता फढान क लरए हदन-परछतहदन क काम भ उतऩादन, उचिकोहट औजाय
एवॊ शरभ कलमाण पवचध की अवधायणा की सभझ एवॊ अनपरमोग। 5. ऊजा सॊयण, बभणडरीम ताऩकयण एवॊ परदषण की वमाखमा एवॊ उऩरबध सॊसाधनो का
20. वमॊजन यखाओॊ ऩय आयतमबक हक (अॊकश), आयतमबक य तथा र क परमोग एवॊ अभमास।
कॊ पमटय 21. पवलबनन सभािायऩतरो
भगजीनो एवॊ ऩबतरकाओॊ भ स उचि गछत टॊकण का अभमास।
22. य तथा र हको क साथ िोट वतत का परमोग ,सॊमकतायो
का छनमभानसाय परमोग एवॊ अभमास ।
23. अॊछतभ हक न /ण ,प/व/म हको का परमोग।
24. अॊछतभ फरड हक मा शन ,शण का परमोग ,सॊमक त वमॊजनो
का अभमास एवॊ अधवतत म
वमॊजन यखाओॊ ऩय आयतमबक हक (अॊकश) , आयतमबक य तथा र क
परमोग ,य तथा र हको क साथ िोट वतत का परमोग सॊमकत वमॊजन -आयतमबक फरड
हको ,भोटी यखाओॊ एवॊ अधवतत म स फनन वार सॊमकत वमॊजन। अॊछतभ हक न /ण ,प/व/म हको का परमोग। अॊछतभ फरड हक मा शन ,शण का
परमोग ,सॊमकत वमॊजनो क परमोग ,व/म वमॊजनो का क वग क साथ
तथा म ,य ,र ,व क साथ परमोग ,अधवतत म तथा व क सॊमकत वमॊजन। कॊ पमटय ऩज सटअऩ ,भातजन ,ररय ,ऩऩय
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Stenographer Secretarial Assistant (Hindi)
तथा व का अभमास। कॊ पमटय 25. पवलबनन सभािायऩतरो
भगजीनो एवॊ ऩबतरकाओॊ भ स उचि गछत टॊकण का अभमास।
साईज आहद ,ऩज फक ,डॉकमभट ऩाऩटी ,टफर ,यो एवॊ कॉरभ
इनसट कयना ,भज कयना एवॊ हटाना एवॊ अनम एभ एस वड क
रऩ।
13- 15 आशलरपऩ
(शॉटहणड) भ छनदश रन एवॊ कॊ पमटय का परमोग
कय उस कागज
ऩय रऩानतरयत (राॊसकराइफ) कयन
भ दता ।
26. अधकयण लसदाॊत- वमॊजन यखाओॊ को साधायण रॊफाई स आधा कय एवॊ अनम वमॊजन जोरडन का अभमास।
27. दपवगण लसदाॊत- वमॊजन यखाओॊ को दगना कय उनभ कय/काय/दय/दाय/तय/ताय/टय/डय इतमाहद वमॊजनो का मोग कयना।
कॊ पमटय 28. पवलबनन सभािायऩतरो
भगजीनो एवॊ ऩबतरकाओॊ भ स उचि गछत टॊकण का अभमास।
अधकयण लसदाॊत -वमॊजन यखाओॊ को साधायण रॊफाई स आधा
कयना एवॊ अनम वमॊजनो का जोरड दपवगण लसदाॊत ,यखाओॊ को
दगना कयक कि वमॊजनो कि वमॊजनो का मोग। सॊकषपताय एवॊ
पवलशषट सॊकषपतायो क छनमभ तथा ऩाठो का अभमास
16-18
आशलरपऩ
(शॉटहणड) भ छनदश रन एवॊ कॊ पमटय का परमोग
कय उस कागज
ऩय रऩानतरयत (राॊसकराइफ) कयन
भ दता ।
29. उऩसग, परतमम की परछतछनचध यखाओॊ का अभमास वमॊजन यखाओॊ को काटन की पवचधमो, सॊखमाओॊ, भदराओॊ का अभमास एवॊ वाकमाॊशो का परमोग व अभमास।
कॊ पमटय 30. पवलबनन सभािायऩतरो
भगजीनो एवॊ ऩबतरकाओॊ भ स उचि गछत टॊकण का अभमास।
उऩसग छनभाण हत छनमभो क परमोग सॊफॊधी जानकायी परतमम छनभाण हत छनमभो क परमोग सॊफॊधी जानकायी वमॊजन यखाओॊ को काटन की पवचधमो ,सॊखमाओॊ ,भदराओॊ को
आशलरपऩ भ लरखन क छनमभ तथा उनस फनन वार ऩदनाभ
वाकमाॊश।
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Stenographer Secretarial Assistant (Hindi)
19-21 पवलबनन परकाय क ऩतरो की जानकायी, वमावसाछमक ऩतरो का शरतरखन एवॊ शरछतरख स परछतरखन कयन की दता।
31. वमावसाछमक ऩतरो का शरतरखन लरखन एवॊ उनह टाइऩ कयन क छनमभ, परारऩ आहद का अभमास।
32. शरछतरख स परछतरखन कयन क छनमभ, वतनी, वमाकयण आहद का ऻान एवॊ कॊ पमटय ऩय परछतरखन कय अशपदमो का छनयाकयण।
कॊ पमटय 33. पवलबनन सभािायऩतरो
भगजीनो एवॊ ऩबतरकाओॊ भ स उचि गछत टॊकण का अभमास।
वमावसाछमक ऩतरो का शरतरखन लरखन एवॊ उनह टाइऩ कयन क छनमभ ,परारऩ आहद का अभमास। शरछतरख स परछतरखन कयन क छनमभ ,वतनी ,वमाकयण आहद का
ऻान एवॊ कॊ पमटय ऩय परछतरखन कय अशपदमो का छनयाकयण
22-23 परोजकट काम/ ऑफपस भरभण: - वमाऩक तर:
a) कॊ पमटय हाडवमय एवॊ कॊ पमटय एपरीकशन सॉफटवमय
b) वाकमाॊश छनभाण
c) वमावसाछमक ऩतरो का शरतरखन
d) शरछतरख स परछतरखन
24-25 ऩनयावततत
26 ऩयीा
टटपऩणः 1. कि नभना परोजकट काम (भातर इॊचगत कयन क लरए) परतमक सभसटय भ हदए गए ह। 2. अनदशक अऩना सवमॊ का परोजकट अलबकतलऩत कय सकत ह तथा ऐस नए परोजकट की
अलबकलऩना क लरए सथानीम कामारम / उदमोग स सहामता र सकत ह। 3. परोजकट भ भोट तौय ऩय वमवसाम पवशष क अचधकतभ कौशरो का सभावश होना िाहहए
तथा कि सभसमा हर कयन वारा कौशर अवशम होना िाहहए। जोय टीभवक ऩय होना िाहहए सहकारयता/ सहबाचगता की भहतता को जानत हए, काम एक सभह (कभ स कभ िाय परलशणाचथमो का सभह) भ छनमत कयना िाहहए। सभह को िाहहए फक वह मोजना,
c) पाइलरॊग परफॊधन/ ऩोसट ऑफपस सवाएॉ/ इॊटयनट का परमोग / ऩतरािाय
50-51 ऩनयावततत
52 ऩयीा टटपऩणः
1. कि नभना परोजकट काम (भातर इॊचगत कयन क लरए) परतमक सभसटय भ हदए गए ह। 2. अनदशक अऩना सवमॊ का परोजकट अलबकतलऩत कय सकत ह तथा ऐस नए परोजकट की
अलबकलऩना क लरए सथानीम कामारम / उदमोग स सहामता र सकत ह। 3. परोजकट भ भोट तौय ऩय वमवसाम पवशष क अचधकतभ कौशरो का सभावश होना िाहहए
तथा कि सभसमा हर कयन वारा कौशर अवशम होना िाहहए। जोय टीभवक ऩय होना िाहहए सहकारयता/ सहबाचगता की भहतता को जानत हए, काम एक सभह (कभ स कभ िाय परलशणाचथमो का सभह) भ छनमत कयना िाहहए। सभह को िाहहए फक वह मोजना,
4. महद अनदशक अनबव कयता ह फक परोजकट पवशष क छनषऩादन क लरए अचधक सभम की जरयत ह तफ वह घटको/ उऩसबाओॊ को ठीक सभम ऩय परसतत कयन क लरए आवशमकतानसाय मोजना फना सकता ह जस फक पऩिर सभसटय भ मा फपय साभानम वमवसाम परतकटकर क छनषऩादन क दौयान।
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Stenographer Secretarial Assistant (Hindi)
CORE SKILL – EMPLOYABILITY SKILL
First Semester
1. English Literacy Duration : 20 hrs Marks : 09
Pronunciation Accentuation (mode of pronunciation) on simple words, Diction (use of word and speech)
Functional Grammar Transformation of sentences, Voice change, Change of tense, Spellings.
Reading Reading and understanding simple sentences about self, work and environment
Writing Construction of simple sentences Writing simple English
Speaking/ Spoken English
Speaking with preparation on self, on family, on friends/ classmates, on known people, picture reading, gain confidence through role-playing and discussions on current happening, job description, asking about someone's job, habitual actions. Cardinal (fundamental) numbers, ordinal numbers. Taking messages, passing on messages and filling in message forms, Greeting and introductions, office hospitality, Resumes or curriculum vita essential parts, letters of application reference to previous communication.
2. IT Literacy Duration : 20 hrs Marks : 09
Basics of Computer Introduction, Computer and its applications, Hardware and peripherals, Switching on-Starting and shutting down of the computer.
Computer Operating System
Basics of Operating System, WINDOWS, The user interface of Windows OS, Create, Copy, Move and delete Files and Folders, Use of External memory like pen drive, CD, DVD etc. Use of Common applications.
Word Processing and Worksheet
Basic operating of Word Processing, Creating, Opening and Closing Documents, Use of shortcuts, Creating and Editing of Text, Formatting the Text, Insertion &Creation of Tables. Printing document. Basics of Excel worksheet, understanding basic
9. SYLLABUS - CORE SKILLS
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Stenographer Secretarial Assistant (Hindi)
commands, creating simple worksheets, understanding sample worksheets, use of simple formulas and functions, Printing of simple excel sheets.
Computer Networking and Internet
Basic of Computer Networks (using real life examples), Definitions of Local Area Network (LAN), Wide Area Network (WAN), Internet, Concept of Internet (Network of Networks), Meaning of World Wide Web (WWW), Web Browser, WebsSite, Web page and Search Engines. Accessing the Internet using Web Browser, Downloading and Printing Web Pages, Opening an email account and use of email. Social media sites and its implication. Information Security and antivirus tools, Do's and Don'ts in Information Security, Awareness of IT - ACT, types of cyber crimes.
3. Communication Skills Duration : 15 hrs Marks : 07
Introduction to Communication Skills
Communication and its importance Principles of effective communication Types of communication - verbal, non-verbal, written, email, talking on phone. Non-verbal communication -characteristics, components-Para-language Body language Barriers to communication and dealing with barriers. Handling nervousness/ discomfort.
Listening Skills Listening-hearing and listening, effective listening, barriers to effective listening, guidelines for effective listening. Triple- A Listening - Attitude, Attention & Adjustment. Active listening skills.
Motivational Training Characteristics essential to achieving success. The power of positive attitude. Self awareness Importance of commitment Ethics and values Ways to motivate oneself Personal goal setting and employability planning.
Facing Interviews Manners, etiquettes, dress code for an interview Do's &don'ts for an interview
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Stenographer Secretarial Assistant (Hindi)
Behavioral Skills Problem solving Confidence building Attitude
Second Semester
4. Entrepreneurship Skills Duration : 15 hrs Marks : 06
Concept of Entrepreneurship
Entrepreneur - Entrepreneurship - Enterprises: Conceptual issue Entrepreneurship vs. management, Entrepreneurial motivation. Performance &record, Role &function of entrepreneurs in relation to the enterprise & relation to the economy, Source of business ideas, Entrepreneurial opportunities, The process of setting up a business.
Project Preparation & Marketing Analysis
Qualities of a good entrepreneur, SWOT and risk analysis. Concept &Application of PLC, Sales &Distribution management. Difference between small scale &large scale business, Market survey, Method of marketing, Publicity and advertisement, Marketing mix.
Institution’s Support Preparation of project. Role of various schemes and institutes for self-employment i.e. DIC, SIDA, SISI, NSIC, SIDO, Idea for financing/ non-financing support agencies to familiarize with the policies / programmes, procedure & the available scheme.
Benefits Personal/ Workman - Incentive, Production linked Bonus, Improvement in living standard.
Affecting Factors Skills, Working aids, Automation, Environment, Motivation - How it improves or slows down productivity.
Comparison with Developed Countries
Comparative productivity in developed countries (viz. Germany, Japan and Australia) in select industries, e.g. Manufacturing, Steel, Mining, Construction etc. Living standards of those countries, wages.
Personal Finance Management
Banking processes, Handling ATM, KYC registration, safe cash handling, Personal risk and insurance.
6. Occupational Safety, Health and Environment Education Duration : 15 hrs Marks : 06
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Stenographer Secretarial Assistant (Hindi)
Safety & Health Introduction to occupational safety and health Importance of safety and health at workplace.
Accident &Safety Basic principles for protective equipment. Accident prevention techniques - control of accidents and safety measures.
First Aid Care of injured &sick at the workplaces, First-aid &transportation of sick person.
Basic Provisions
Idea of basic provision legislation of India. Safety, health, welfare under legislative of India.
Ecosystem Introduction to environment. Relationship between society and environment, ecosystem and factors causing imbalance.
Pollution Pollution and pollutants including liquid, gaseous, solid and hazardous waste.
Energy Conservation Conservation of energy, re-use and recycle.
Global Warming Global warming, climate change and ozone layer depletion.
Ground Water Hydrological cycle, ground and surface water, Conservation and harvesting of water.
Environment Right attitude towards environment, Maintenance of in-house environment.
7. Labour Welfare Legislation Duration : 05 hrs Marks : 03
Welfare Acts Benefits guaranteed under various acts- Factories Act, Apprenticeship Act, Employees State Insurance Act (ESI), Payment Wages Act, Employees Provident Fund Act, The Workmen's Compensation Act.
8. Quality Tools Duration : 10 hrs Marks : 05
Quality Consciousness Meaning of quality, Quality characteristic.
Quality Circles Definition, Advantage of small group activity, objectives of quality
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Stenographer Secretarial Assistant (Hindi)
circle, Roles and function of quality circles in organization, Operation of quality circle. Approaches to starting quality circles, Steps for continuation quality circles.
Quality Management System
Idea of ISO 9000 and BIS systems and its importance in maintaining qualities.
House Keeping Purpose of housekeeping, Practice of good housekeeping.
Quality Tools Basic quality tools with a few examples.
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Stenographer Secretarial Assistant (Hindi)
LIST OF TOOLS & EQUIPMENT
STENOGRAPHER SECRETARIAL ASSISTANT (HINDI) (for Batch of 20 Candidates)
S No. Name of the Tools and Equipment Specification Quantity