STEM/MARK (Czech Republic) & ACRC (Slovak Republic) INFORMATION LITERACY IN A NUTSHELL ...market research April 2007 / Jan Tuček, CEO / STEM/MARK / Darina Imreová, CEO / ACRC
Jan 02, 2016
STEM/MARK (Czech Republic) & ACRC (Slovak Republic)
INFORMATION LITERACY IN A NUTSHELL...market research
April 2007 / Jan Tuček, CEO / STEM/MARK / Darina Imreová, CEO / ACRC
Key facts / background
STEM/MARK’s original methodology combines both perspectives: theoretical and practical
First project done by STEM/MARK in 2005...
The initial formulation of the question…“How many people are using computer, e-mail...?”
Is this really what we are trying to analyze in terms of effective way
of usage?!
…has changed to reflect the real problem:“How many people are really information literate? And as a result - are they able to use ICT in an effective and practical way?”
...information/computer literacy
... “Information literacy in Public Administration” by ACRC, Slovak Republic, in 2006
Talking about literacy…
Information literacy (value of information)Ability to define information needed, …ability to retrieve
information and …ability to use information
Computer literacy (ability to process information)Ability to work with common software applications used for
information processing, …ability to work with the internet used for communication between people, retrieving and processing of information
Ability to utilize the service offered by modern information technologies
Declaration Real situation
STEM/MARK’s
methodologyI say “I can swim” My brother says
“You can’t swim”
Information/computer literacy modelTypology of information literate
personModel of information literacy consists of these main parts:
Awareness of the IT wording
Computer handling
Word processor handling
Spreadsheet handling
Graphics handling
Internet handling
Capability levels:
Basic
Medium
Upper
Information literate person must be able to reach basic level in
all areas
Information literate person must be able to reach basic level in
all areas
Various versions of output level of information literacy
Version 5/1
vers
ion
s
This version maps the respondents who almost meet all information literacy criteria
Version 8/2
Version 5/0
Version 8/1
Version 8/3
Information literacy of respondents exceeds our defined criteria slightly, with the formula including also medium-difficulty activities (and thus offsetting possible inadequate selection of activities)
This version corresponds completely with our definition of computer literate persons (i.e. persons familiar with all basic activities)
This version identifies the respondents whose skills exceed the parameters of our definition and who can be regarded as an intermediate.
This version of the information literacy formula takes into account possible inadequate selection of activities, meeting our basic computer literacy criterion – familiarity with at least 5 activities
Information literacy in Czech Rep. 2005
45
Civil Servants - CR
Proportion of generally computer literacy
SOURCE: STEM/MARK 08/2005, Information Literacy Survey
Male
Female
18 - 28
29 - 38
39 - 48
49 - 60
elementary
appreticeschool
secondaryschool
university
computer
internet
Affinity
Average in the population
27
Population 18-60 yo - CR
Proportion of generally computer literacy
SOURCE: STEM/MARK 08/2005, Information Literacy Survey
Male
Female
18 - 28
29 - 38
39 - 48
49 - 60
elementary
appreticeschool
secondaryschool
university
computer
internet
Affinity
Average in the population
Czech and Slovak… differences
Czech
Large target group – wide range of related professions and higher level of incidence
All ages, education, professional positions...
To DO:
Conduct project focused on state administration servants
Slovak
Public administration focused on individual ministries (63% university level of education)
Minor target group in term of general incidence
To DO:
Conduct project focused on national population
Project focused on state administration in SR
MethodMethod
Computer Aided Telephone Interview (CATI)
SampleSample
2049 respondents
Target GroupTarget Group
Quota selection of civil servants by individual ministries and territorial scope
Main GoalsMain Goals
„Requirement and ability to process information“
Segmentation of the uncovered level of information literacy
In-hall tests:
- interviewing
- testing practical skills
100 respondents; 4 locations
Information literate respondents; (sample support – data from the first wave)
„Verification of the reached level of the information literacy“
Verify level of self-evaluation of respondents
Main GoalsMain Goals
MODULE 1 MODULE 2MethodMethod
SampleSample
Target GroupTarget Group
Let’s face the reality – SR 2007
64
Civil Servants - SR
Proportion of generally computer literacy
SOURCE: ACRC 12/2006, Information Literacy Survey
50
Civil Servants - SR
Proportion of generally computer literacy
SOURCE: ACRC 12/2006, Information Literacy Survey
Male
Female
18 - 28
29 - 38
39 - 48
49 - 60
elementary school
secondaryschool
secondaryschoolwith a
university
postgraduate study
Bratislava
Other
Affinity
Declaration
Real
Using PC or saying “I can use the computer” – 99,8 %
Let’s face the reality – SR 2007
79% respondents from the Ministry of Culture of SR pronounced the highest rate of computer literacy (lowest at Ministry of Construction and Regional Development 46 %)
61% respondents stated that a shortage of time represented the greatest obstacle to increasing their level of computer literacy
In regards to communication between authorities and public administration we did not identify any greater obstacles
The absolute majority of clerks were positive about the introduction of modern technologies
As many as 83% respondents would consider it beneficial if most of communication between citizens and civil servants was performed electronically
79%
77%
71%
69%
69%
68%
67%
67%
62%
60%
59%
59%
57%
57%
46%
0% 20% 40% 60% 80% 100%
Ministry of culture
Ministry of agriculture
Ministry of foreign affairs
Ministry of Transport, Posts and Telecommunications
Ministry of education
Ministry of labour, social affairs and family
Ministry of economy
Ministry of finance
Ministry of defence
Ministry of enviroment
Others
Ministry of health service
Ministry of justice
Ministry of interior
Ministry of construction and regional development
68
299
184
87
154
65
39
323
89
411
54
71
21
155
N=29
68
299
184
87
154
65
39
323
89
411
54
71
21
155
N=29
Let’s face the reality – SR 2007