STELLAR INFORMATION TECHNOLOGY PRIVATE LIMITED

8/10/2019 STELLAR INFORMATION TECHNOLOGY PRIVATE LIMITED

1/85

Customer Awareness About Data Recovery Services And

Solutions Offered By Stellar Information Technology Private

Limited In Kochi Location

ORGANIZATION STUDY & PROJECT REPORT

Submitted to

RAJAGIRI BUSINESS SCHOOL

In partial fulfilment of the requirements for the award

Of

POST GRADUATE DIPLOMA IN MANAGEMENT

(2013-2015)

By

Jithin J Kumar

P13185

RAJAGIRI BUSINESS SCHOOL

RAJAGIRI VALLEY

KAKKANAD, KOCHI

682039


2/85

Rajagiri Business School Page 2

DECLARATION

I, Jithin J Kumar, Student of Rajagiri Business School, hereby declare that this report

titled CUSTOMER AWARENESS ABOUT DATA RECOVERY SERVICES ANDSOLUTIONS OFFERED BY STELLAR INFORMATION TECHNOLOGY PRIVATE

LIMITED IN KOCHI LOCATIONunder the guidance of Prof. Harish B, faculty, Rajagiri

Business School is a bonafide record of the summer training done by me at Stellar

Information Technology Private Limited, as a part of partial fulfilment of the award of the

degree, Post graduate diploma management from Rajagiri Business School, Cochin.

I, also state that this report has not been submitted to any other university or

educational institution for the award of any degree or diploma.

PLACE : Kochi JITHIN J KUMAR

DATE :


3/85


ACKNOWLEDGEMENT

The gratification and elation of completing this project will be incomplete without

mentioning all the people who helped me. I am forever indebted to the Lord Almighty for

being with me throughout and in all my endeavours I am greatly indebted to Dr. Joseph I.

Injodey, the Principal, Rajagiri Business School for his encouragement, guidance and

assistance in availing this opportunity for doing the project. I express my sincere thanks to

Mr.Jiyo Paul, Branch Manager Kochi for taking enormous pain and spending his precious

time in guiding and providing me with valuable suggestions for the completion of this

project. I am grateful to my project guide Harish B, faculty, Rajagiri Business School for the

support and encouragement he has given me. I am thankful to all the respondents who

participated in my study and for sparing their time and effort without which I would never

have been able to complete this study successfully.

Jithin J Kumar


4/85


EXECUTIVE SUMMARY

This project titled Customer awareness about data recovery services and solutions

offered by Stellar Information Technology Private Limited in Kochi Location was

undertaken in Stellar Information Technology Private limited for 8 weeks for the partial

fulfilment of the course. My industry mentor Mr Jiyo Paul (Branch Manager- Kochi)

instructed me to cover Kochi Location to explore awareness about Stellar Information

technology Private limited.

This project provides insights about customer awareness about brand name of Stellar

Data Recovery. The customer awareness about data recovery and other services being offered

by Stellar were explored in detail The project was conducted in kochi location and 112

companies participated in the survey.

As per my research I found out that Stellar is the only company that provides both

data recovery services as well as software. There is a huge potential for the company because

of the quality of service being offered. The competition from local players are stiff but could

be overcome easily as there isnt any branded international players from data recovery

industry in Kochi area.


5/85


LIST OF TABLES


6/85


TABLE OF CONTENTS

SECTION-I 8

PROFILE STUDY OF ORGANIZATION 8

INDUSTRY ANALYSIS 9

INTRODUCTION 9

PRELIMINARY UNDERSTANDING OF THE INDUSTRY 10

NATURE OF DEMAND AND SUPPLY 10

HISTORY 11

ORIGIN 11

EXPANSION 11

CORPORATE AND REGIONAL OFFICES 13

ORGANIZATIONAL STRUCTURE 15

QUALITY POLICY 18

ABOUT STELLAR INFORMATION TECHNOLOGY PRIVATE LIMITED 19

SERVICE MODEL 20

DATA RECOVERY PROCESS 20

CAPABILITIES 22

INFRASTRUCTURE 22

LIFE AND WORK CULTURE @STELLAR INFORMATION TECHNOLOGY PRIVATE LIMITED 23DATA RECOVERY SERVICES FROM FLOODED COMPUTER SYSTEMS BY STELLAR - 25

RECO VERY CA PA BIL IT IES 25

CLIENTS OF STELLAR DATA RECOVERY 27

AWARDS, REVIEWS AND RECOGNITION FOR STELLAR 28

LEARNINGS FROM INTERNSHIP 29

HARD DISK 29

TYPES OF HARD DISK CRASH 32

CAUSES OF DATA LOSS 33

WHAT IS DATA RECOVERY? 37SOFTWARE SERVICES OF STELLAR INFORMATION TECHNOLOGY PRIVATE LIMITED 39

STELLAR SMART:- 39

STELLAR PHOENIX CD ROM -DATA RECOVERY SOFTWARE 41

STELLAR INSTABACK: 42

STELLAR DATA CARE SUITE -A COMPLETE DATA SAFETY PACK 43

STELLAR WIPE -SAFE FILE ERASER 44

SWOT ANALYSIS 46

STRENGTH 46

WEAKNESS 47OPPORTUNITIES 47


7/85


THREATS 48

COMPETITOR ANALYSIS 49

UNISTAL SYSTEMS PRIVATE LIMITED 49

DISK DOCTORS LAB INCORPORATED 49

CBL DATA RECOVERY TECHNOLOGIES 50CONCLUSION 51

PROSPECTS OF DATA RECOVERY INDUSTRIES IN INDIA: 52

RISE OF TECHNOLOGY: 52

OUTLOOK 53

POTENTIAL SEGMENTS: 53

CONCLUSION: 53

SECTION-II 54

PROBLEM CENTERED STUDY OF THE ORGANIZATION 54

RESEARCH METHODOLOGY 55

INTRODUCTION 55

RESEARCH AND IMPORTANCE OF MY WORK:- 55

MY FIELD WORK:- 56

DATA COLLECTION &SAMPLING 56

TITLE 57

OBJECTIVES 57

SAMPLE COLLECTION 58

RESEARCH ANALYSIS 59

1)IMPORTANCE OF DATA 59

2)PREFERRED DATA STORAGE DEVICES 62

3)FAULTY DATA STORAGE DEVICES 64

4)CONSULTANT IN CASES OF DATA LOSS 66

5)AWARENESS ABOUT STELLAR DATA RECOVERY 68

6)FACTORS CONSIDERED IN CASES OF CHOOSING DATA RECOVERY VENDOR 71

7)DATA RECOVERY SERVICE PROVIDER CURRENT RATINGS 73

8)WILLINGNESS TO SWITCH TO NEW DATA RECOVERY PROVIDER 74

9)FACILITIES PROVIDED TO CUSTOMERS 77

10)DISK SANITIZATION SERVICE 78

FINDINGS AND SUGGESTIONS 80

FINDINGS:- 80

SUGGESTIONS:- 81

BIBLIOGRAPHY 82

ANNEXURE 83

COVER LETTER 83

QUESTIONNAIRE 83


8/85


SECTION-I

PROFILE STUDY OF ORGANIZATION


9/85


INDUSTRY ANALYSIS

INTRODUCTION

Stellar Information Private Limited is into the business of Data Recovery. Data

Recovery means recovering the data that are stored in damaged data storage devices or

recovering data from files that gets corrupted due to natural disasters, virus attacks, user

errors or software errors, So that the data can be retrieved and used again. Data Recovery is a

professional service that is being provided by a very limited number of companies and Stellar

Data Recovery is the leader among them. Data can be stored in various methods; It can be

stored in printed paper which is grouped into files or folders as in old government offices. Or

it can be stored in digital format by means of excel, word, or PDF documents.

Advantage of storing data in digital format is that it requires very less shelf space,

very low cost when compared to paper and printing cost, it can be retrieved easily, It can be

easily send from one place to another. The only requirement is a digital data storage device

and a computer so as to work with the digital document. Nowadays companies that are stores

data in conventional printed documents and files have very much gone extinct as price of

Data storage device have drastically come down in past decade. The amount of data being

stored in the Data storage devices has gone up exponentially and so is the value of the data

being stored.

Data storage Devices are of various types they are: Hard disk (Internal/External),

CD/DVD, Pen Drives, Magnetic Tapes, Cloud servers. With Hard disk, CD/DVD, Pen Drives

being the most common type of digital data storage devices in use. These digital data storage

devices are delicate in nature and require very much care while working. People who work

with these devices are often ignorant about it and hence chances for these devices to get

damaged are very high. Once a Data storage device gets damaged retrieving the data which is

stored in it is a tiresome job and it requires specialized people along with desired tools and

controlled external environment depending on the type of damage that the device has.

Here is where Stellar Data Recovery or Stellar Information Technology Private

Limited is of great importance. Stellar Data Recovery has specialized workforce with a wide

range of desired tools, both software and hardware along with a world class laboratory to

provide the controlled environment.


10/85


PRELIMINARY UNDERSTANDING OF THE INDUSTRY

Data recovery solution provider is relatively a new business domain it comes under

Information Technology industry. The exponential growth of IT and IT enabled services has

led to the growth of Data recovery Services Industry. The industry mainly comprises of

vendors who provide data recovery services and software providers who develops software

which could recover corrupted files. Stellar Information technology private limited provides

both softwares as well as services to its clients. In Indian market there arent any such

companies that provide both softwares as well as services to its customers hence it could be

categorized as a monopoly. But there does exist a large number of small scale vendors who

provide data recovery services but they could never be categorized as a competitor to Stellar

Data Recovery because of their scale of operation is very less mostly confined to its locality.

NATURE OF DEMAND AND SUPPLY

The exponential growth of IT and IT enabled services had led to data explosion. Huge

amount of data is being generated by the automated IT systems and most of them being

essential for the day to day working of the company. The data thus generated needs to be

stored for later use or as a record. Data storage devices need to be used for this. As the usage

of data storage devices increases the probability of such devices to get damaged also

increases. The data stored in such damaged devices are important and hence they need to be

recovered. Hence nature of demand can only be expected to increase.

Stellar Data Recovery relies extensively on its Research and Development

department. The innovations happening in the data storage device manufacturing industries

need to be tracked. Research needs to be done on recovery of data from even those devices as

probability of failure of a new unproven device is high. Stellar data recovery has around 160

engineers who specialize in recovery of data from almost all types of data storage devices.

Stellar data recovery has 14 labs across India and a class 100 clean room at Gurgaon. The

labs at 14 major cities are equipped with skilled workforce along with desired tools to ensure

that data from logically crashed data storage devices are recovered. In case of physically

damaged devices the device is packed and sent to Gurgaon for examining the device in

controlled environment. A new class 100 clean room data recovery lab is being constructed in

Chennai to cater to the expected increase in demand in the future.


11/85


HISTORY

ORIGIN

Mr Sunil Chandna, Mr Manoj Dhingra, and Mr Kuljeet Singh are the founders of

Stellar Information Technology Private Limited They graduated with degrees in Computer

Science from University of Pune, Maharashtra, India in 1992. Their college project which

dealt with recovery of deleted data from hard disk paved way for Stellar Information

Technology Private Limited. On 3 August 1993, Stellar Information Systems Limited was

registered in New Delhi. They first started working on developing software that recovered

lost data from a floppy disk. The software was built for Windows Operating system platform.The software helped to recover data from FAT based windows partitions.

Data recovery was at very nascent stage and people in the Indian market were not

aware of data recovery solutions. The Chernobyl virus attack that resulted in accidental

erasing of data from hard disk provided a boon for the company. Many individuals as well as

corporate turned towards Stellar to recover data from computers affected by the virus. The

major market places for Stellar were South Asia, Middle-East asia and countires like

Singapore, Malaysia, South Korea, UAE and Saudi Arabia. Stellar had then began to

outsource its software development wing.

Company moved to a new base at Nehru place in New Delhi in 1995. Nehru place is

one of the largest IT Computer hardware and Electronics markets in Asia. Under the

leadership of Manoj Dhingra Stellar started data recovery services for logical-cum-physical

cases of data loss from computers in 1995 By the year 2000, Stellar had started lab-service-

data recovery operations in Bangalore and Mumbai.

EXPANSION

EXPANSION (DOMESTIC) In January 2004, Stellar shifted its base from New Delhi

to Gurgaon. Gurgaon became the major office of the company; the first CLASS 100 Clean

Room lab was established in Gurgaon to carry out all invasive data recovery operation on

hard disks, removable storage media, and servers. Stellar thus became the only data recovery

service provider in the entire South-East Asia to have the technology and infrastructure much


12/85


required to recover data from physically damaged storage hard disk, memory cards, USB

drives, CD/DVDs, RAID Servers. Within a few years Stellar expanded to 14 major cities in

India.

GLOBAL EXPANSION After India, Stellar looked at expanding globally. It established

Stellar Data Recovery Inc., its first offshore data recovery service branch in New Jersey,

USA. Stellar acquired a European major RSE Data Recovery B.V. in the Netherlands which

was a major breakthrough. Acquisition of RSE Data Recovery paved way for Stellar

information technology to transact with the entire European market.. The new company now

known as Stellar Data Recovery B.V. is catering data recovery services in the Netherlands,

England, Belgium, Germany, Switzerland, Austria, Spain, Hungary, Italy, and Luxembourg.

Stellar has developed and marketed more than 100 data recovery, email recovery,

database and file recovery, password recovery, data sanitization, and system optimization

tools for various platforms, such as Windows, Macintosh, Linux, and Novell, along with

providing with a strong service network,


13/85


CORPORATE AND REGIONAL OFFICES

USA 48 Bridge Street Metuchen, NJ08840

+1-877-778-6087

[email protected]

Ahmedabad

A-703, Premium House, Opp.

Gandhigram Railway Station,

Off. Ashram Road,

Ahmedabad-380006

(079) 3241 6069 [email protected]

Bangalore1206, 12th Floor, B Wing,Mittal Towers, Mg Road,

Bangalore560001

(080) 2532 7865, [email protected]

Chandigarh Sco 445-446, 2nd Floor, Cabin

No.6 Sector 35c, Chandigarh-

160022, Ut (India)


Chennai

No.476/H1, 7th Floor , Temple

Tower, 672, Anna Salai,

Nandanam, Chennai35.


Kochi

First Floor Of Mathewsons

Square, Edappally, Facing Nh

47 (Ernakulam- Alwaye), High

School Jn., Cochin24

(0484) 4035980 [email protected]

Hyderabad 6-3-352/1, Osman Plaza, 4th

Floor, Road No.1, Banjara

Hills, Hyderabad500 034.


New DelhiNehru Place Office

205, Skipper Corner, 88, Nehru

Place, New Delhi-19.



14/85


New Delhi

(C.P)

Connaught Place Office

502, 5th Floor, Mercantile

House-15, K.G. Marg,

Cannaught Place, New Delhi

(011) 4376447175 [email protected]

Noida

TF-17, 10th Floor, Wave Silver

Tower Sector-18 Noida -

201301 Landmark: Beside

Mosaic Hotel


Gurgaon

(Corporate

Office)

D18, Sector-33, I nfocity PhaseI I , Gurgaon-122001.


Kolkata

306, 3rd Floor, Matrix Towers

Plot No. 24, BlockDN, Salt

Lake City, Sector V, Kolkata

700 091 (WestBengal)


Mumbai

B-101, City Point, J. B. Nagar,

Andheri Kurla Road, Andheri

(East), Mumbai.


Pune

209 A, City Mall, Near Pune

University,Ganeshkhind Road,

Shivaji Nagar,Pune-411007


Vashi

Office No.305, Third floor,

Thacker Tower, Plot No.86,

Sector-17, 400703 Vashi, Navi

Mumbai,India



15/85


ORGANIZATIONAL STRUCTURE

Stellar Information Technology Private Limited is helmed by the three founders of the

company. Mr Sunil Chandana , the Director (International Business) looks after the

International and Overseas business of Stellar Information Technology Private Limited. Mr

Manoj Dhingra, Cofounder is the director who looks after the Domestic Business of Stellar .

Kochi Office of Stellar Data Recovery comes under supervision of Mr Manoj Dhingra. Mr

Kuljith Singh the third founder of the company is the Director in charge of Research and

Development and looks after the Software section of Stellar Data Recovery.

Mr Manoj DhingraDirector

(IDomestic Business)

Mr Sunil ChandnaDirector, CEO

(International Business)

Mr Kuljeet SinghDirector

(Software, R&D)

Director R&D +Software

SoftwareProjects Head

SoftwareDevelopment

Team

SoftwareSupport Team

Research AndDevelopment

ResearchEngineers

class 100 cleanRoom LabAssisitants

FinanceDepartment

AccountsDepartment

DirectorInternational

Business (CEO)

DirectorDomesticBusiness

HR Manager

HR executives

NationalManager

Zonal Manager

Branch Manager

ManagementTrainee

Branchcoordinator

Front DeskBusiness

DevelopmentExecutives

Sr BusinessDevelopment

Executives

Technical /Lab incharge


16/85


ORGANISATIONAL HIERARCHY UNDER DIRECTOR SOFTWARE AND R&D

Mr Kuljeet Singh is the director of research and development. He also looks

additional departments like Software development and Finance Department. The Research

and Development department comprises of Research Engineers and Class 100 clean room lab

assistants. The accounts department comes under Finance Department. Finance Department

directly reports to Mr Kuljeet Singh.

ORGANISATIONAL HIERARCHY UNDER DIRECTOR DOMESTIC BUSINESS

Director (R&D)+

Software

Software ProjectsHead

SoftwareDevelopment

Team

SoftwareSupport

Team

Research andDevlopment

ReserachEngineers

LabAssistants

Finance Department

AccountsDepartment

DirectorDomesticBusiness

HR manager

HR Executives

Nationalmanager

Zonal Manager

BranchManager

ManagementTrainee

Branch Co-ordinator

Front DeskBusiness

Developmentexecutives

Sr BusinessDevelopment

executives

Technical / Labin charge


17/85


Mr Manoj Dhingra manages the domestic Business of Stellar Information Technology

Private limited. The two main verticals that Mr Manoj Dhingra handles are Human Resources

and Administration. HR department looks after the welfare of employees of all the branches

of stellar in india. HR department functions from corporate office in Gurgaon. The HR

department comprises of HR manager and HR executives who take responsibility for each

zonal branch.

DIRECTOR INTERNATIONAL BUSINESS

Mr Sunil Chandna manages the international business of Stellar Data recovery. He

looks after the offshore office at New Jersey, USA .After acquiring RSE Data recovery B V

the international business of stellar increased exponentially this had been carefully looked

after under the leadership of Mr Sunil Chandna.


18/85


QUALITY POLICY

Achieving total customer satisfaction by delivering data security and

safety through quality products, services, solutions and training.

Aiming for the continuous improvement in our services and products

through structured employee training programs and involvement of

our business partners.

Stellar data recovery has acquired ISO certification for the quality of services it offers.

Certification is provided by BM TRADA certification which is a leading multi sector

certification body accredited by UKAS (United Kingdom Accreditation Services). Stellar

Data Recovery company is a customer centric organisation and ia an ISO 9001:2000 certified

data recovery company.

ISO 9001:2008 FOR STELLAR DATA RECOVERY

ISO 9001:2000 specifies for requirements for a quality management system . Stellar

Data Recovery demonstrated its ability to consistently provide product that meets customer

and applicable statutory and regulatory requirements and Stellar works towards enhancing

customer satisfaction through the effective application of the system, including processes for

continual improvement of the system and the assurance of conformity to customers and

applicable statutory and regulatory requirements.


19/85


ABOUT STELLAR INFORMATION TECHNOLOGY PRIVATE

LIMITED

Stellar Information Technology Private Ltdwas incorporated in 1993 by a group of Technocrat

Professionals. They are the pioneers and market

leaders in Data Safety & Recovery software and

services Stellar provides accurate, confidential &

cost effective data safety & integrity solutions to its customers. They are equipped with

necessary infrastructure and trained manpower. Stellar is the number one company in data

recovery service industry as well as in development of data recovery and data loss preventionsoftware in the whole of South Asian region where it commands a majority of market share.

Stellar Information Technology Private Limited is an ISO 9001-2000 certified

company specializing in data recovery and services and solutions. The company was

established in 1993 by a group of technocrats. Stellar is headquartered in Gurgaon. The

company today has 14 branch offices across the country. Stellar is the only data recovery

company that has a Class-100 Clean Room facility to ensure effective recovery even in cases

of media that is severely damaged. Stellar has established itself as a market leader with an

experience of over a decade.

Stellar has 1,00,000 satisfied customers across 150+ countries including USA, UK,

Germany, Spain, Italy, France, Australia, U.A.E, Japan. They have reinforced their faith in

stellar offerings. Stellar has a widespread partner network around the globe, which ensures

comprehensive pre-sales and post-sales support to its customers. Stellar Data Recovery

Solutions consists of a wide range of software for almost any data loss situation ranging from

accidental formats to virus attacks to software malfunctions. Its products support most major

operating systems like Windows, Macintosh, UNIX, and Novell. Digital Media Recovery,

and E-mail recovery are additional data recovery software that they provide. Apart from this

the company also provides data protection, data backup, and data eraser software.

The brand Stellar denotes Success, Perfection and Trust. It transcends international

borders.

ONLY Company in Indian Sub-continent having CLASS-100 Clean Room.

Extensive Research & Development, Use of Proprietary Tools

FIGURE 1


20/85


Presence In Ahmedabad, Bangalore, Chandigarh, Chennai, Delhi, Gurgoan,

Hyderabad, Kolkata, Mumbai, Noida, Pune, Vashi, Kochi.

SERVICE MODELStellar believes that data crash causes are different hence the service plans are also

needed to be different. Stellar has devised various service plans so that it suits the need of the

customers as per the crash scenario. Keeping up the tradition of achieving total customer

satisfaction, Stellar has indigenously developed tools & Processes which are Read-Only and

does not harm the data status on the crashed media irrespective of the outcome of the

recovery process.

DATA RECOVERY PROCESS

Stellar respects customers valuable time and has evolved a strict documented process

as per ISO 9001:2000 norms to ensure confidentiality, consistency & transparency each and

every time. Stellar uses Read-Only processes on your crashed media so that your media status

is not changed irrespective of the recovery process outcome. Customers are required to fill -

in a media assessment form and provide it along with the media at Stellar Data Recovery

labs.

Outstation customers need to follow the instructions on how to pack their media

& send it to nearest Stellar Data Recovery Lab. Once the media is received, the crashed

media is assigned a unique job reference id, which would be helpful for the customer in

future correspondence.

Evaluation of the Media at Stellar Data Recovery Labs: Once media for data

recovery along with necessary details reach lab, specialists will analyse the nature and

amount of corruption/damage, its probable cause, assessing and working out the fastest datarecovery process.

The Evaluation of media will be done free of cost by data recovery specialists.

In Post Evaluation stellar submits the following details:

1. An estimate of the percentage of data recovery possible.

2. The time involved in the data recovery process.

3. The Cost estimate for data recovery job.


21/85


The Evaluation report along with the quotation is sent across to the customer through-

email/telephone/fax

Recovery of data from the media : Based on the Evaluation report provided by the Data

Recovery specialists, customer can give his consent whether stellar should proceed with the

Data Recovery job or not. Once the customer agrees to the above, he/she needs to send across

a work order. Data Recovery specialists would start the recovery process and ensure that the

recovery of data is done as per customer satisfaction.

Handing over the data to the customer: Once the Data recovery process is complete, the

customer care executive/coordinator sends the Directory Listing in a text file on E-mail.

Alternatively he/she may also verify their Data at the Stellar Lab and register written

acceptance by E-mail/Fax. The Data is delivered on a Free DVD or on hard disk supplied by

customer.

Service Options: Stellar understand that circumstances and need for a recovery is different

each time. To suit customer needs Stellar has introduced a number of service options. The

service plans are categorized into Off-site (In-Lab) and On-site (Customers Premises) and

offer a wide range of service deliverables

Stellar offers Standard & Priority Service plans for both Off-site (In Lab) and On-site

(Customer premises) data Recovery Services.

Standard Plan Evaluation Recovery Process

Logical Crashes 4 Business Hours 3-4 Business Days *

Physical Crashes 4 Business Hours 5-6 Business Days*

Priority Plan Evaluation Recovery ProcessLogical Crashes With-in 4 Hours Within 48 Hours

Physical Crashes With-in 4 Hours Within 48 Hours

Stellar provides both On-Site & Off-Site data recovery solution


22/85


CAPABILITIES

Stellar Information Technology Private Limited is the first company in India to

introduce professional Data Recovery Services in the year 1993. Since then there is no

looking back. They have equipped themselves with the best in-class capabilities and

practices. Today Stellar is capable of recovering data from virtually any kind of data loss

situation, from logical media crashes that are caused primarily due to accidental formatting of

hard disk, Invalid drive & disk specification, Accidental deletion of data even from Recycle

bin / Sabotage, Data lost due to a virus attack, Missing File/Directory Or Accidental re-

partitioning to physical media crashes caused due to mal-function of Read/Write Head

assemblies and PCB/Logic Board failures. Stellar is equipped with country's only state of the

art CLASS 100 CLEAN ROOM, Stellar has indigenously developed technology of head

transplant that ensures maximum recovery success rate irrespective of the cause of failure.

Today Stellar is confident of giving its customers up-to 100% Recovery success rate. R&D

wing of Stellar has been working towards innovation in recovery technologies has been

successful in devising tools capable of recovering data from most of the reported service area

/ Firmware problems. Stellar, today is country's first data recovery company to have

indigenously designed tools for Single/Multiple Platter transplantation required in case of

spindle motor problems. Stellar has inherent capabilities on Logic board repairs of hard disks

of different makes, models and sizes.

Head Transplant & Repair

PCB / Logic Board Repair

Platter Transplant

INFRASTRUCTURE

Since 1993 Stellar has been pioneer in developing its infrastructure in order to benefit

its clients. To match world standards Stellar has installed & commissioned Indias first

CLASS 100 Clean Room Lab in Gurgaon, It's a controlled recommended environment for all

Read/write Head assembly transplants. For efficient operations Stellar maintains a strong

inventory of more than 5000 Desktops & 2500 laptop hard disks forming a wide range

comprising of various makes, models & capacities. Stellar keeps on upgrading its inventory

on a regular basis. Stellar also has necessary infrastructure for repair capabilities of PCB /

Logic board of hard disks. At Stellar, all of their software and hardware tools are


23/85


indigenously developed & supported by our strong R&D wing thus providing an edge over

vendors engaged in un-organized data recovery by making use of various third-party

softwares without proper support mechanism rendering the critical data, which is highly

risky. All of the tools used in Stellar are backed-up by constant research and upgrades and are

Read-Only; guarantying status-quo of data at the time media was brought-in into our Lab.

Stellar understands that apart from the technical capabilities it is equally important to

make the service window available in customer's location. At present Stellar has offered its

services in 16 Strategic Locations (Ahmedabad, Bangalore, Chandigarh, Chennai, Delhi,

Gurgaon, Hyderabad, Kolkata, Mumbai, Noida, Pune and Vashi). Stellar also offer its

services by allowing its customers to send media through courier.

The major capabilities of Stellar Data Recovery can be summarized as

Service location

Class-100 Clean Room

Proprietary Software

Drive Inventory (Spares)

Repair Equipment

LIFE AND WORK CULTURE @ STELLAR INFORMATIONTECHNOLOGY PRIVATE LIMITED

In Stellar Information Technology Private Limited, Human Resource policies facilitate each

individual to perform towards own and Company's growth and success

WORK CULTURE: Stellar has always endeavoured to create a work-culture which is open,

positive and rewarding; where there are exciting growth opportunities for every deserving

Employee of Stellar Family. Everyone is encouraged to learn new skills on the job as well as

through formal training programs. In Stellar Data Recovery success is not confined not only

in monetary profits but also covering quality of products, excellence of operations, growth,

customer goodwill and leadership in business. Such a success not only brings in a feeling of

belongingness but also gives self-satisfaction.

EMPLOYEE MOTIVATION: Stellar has invested heavily in progressive HR practices.

Stellar makes it a point to organise get together and Motivational events such as Outbound

Trip. These are an integral part of work culture in Stellar Data Recovery. Also Stellar does

provide Infrastructure Support for conducive work environment.


24/85


HEALTH: Employees and their dependants are covered under company paid health and

accident insurance schemes. These schemes also provide tie-ups with more than 200 hospitals

across the country, thus ensuring quicker accessibility, discounts and easy-pay option plans

with guaranteed admission.

TRAININGS: Several Training Programmes are being conducted in Stellar to ensure better

work performance and overall Personality Development. Structured workshops are conducted

once in a while,

Time Management

Communicating Effectively

Team Management

Customer Orientation Project Management

Emotional Quotient

AUTONOMY & EMPOWERMENT: Stellar encourage people to work with

autonomy, to challenge old ideas, to develop themselves & their Job, to question old ways,

thus move beyond their job description. Stellar provides its employees with an atmosphere

where they can develop themselves & others to move towards jobs that requires greater

involvement. At the same time each individual is allowed to assume responsibility of theirpersonal growth.

TEAM WORK: Individual technical skills and competence are essential but people

also need to learn to work as a team in-groups. Stellar firmly believes that the primary job of

a leader is to facilitate rather than control. The team that produces the best result is the one

where the Leader actively supports its members in their performance. Stellar encourages

teamwork between the employees in the organization. Hence, great emphasis is given to the

various Team Building Programs and the employees are exposed to learn these skills throughmodern professional help.

PLANNED CAREER PATH: Well-planned Career Charts for all the Employees in

each department which tells an employee where his/her career would reach in the

Organization.


25/85


DATA RECOVERY SERVICES FROM FLOODED COMPUTER

SYSTEMS BY STELLAR -

Cyclone Gonu (equivalent of Category 1 hurricane) had severely affected many

business organizations in Oman in 2007. The estimated damages are to the tune of US$3.9

billion. Thousands of computer systems were affected due water logging. Computer hard

drive containing business critical have been damaged causing severe data loss.

Stellar Information Systems Ltd provided specialized services in providing data

recovery from 'flood affected' hard drives and other storage media. Stellar had serviced many

companies in the past to recover data from similar disasters. Many large companies were

affected by Tsunami and floods in Mumbai during 2004 and caused major damages to many

organizations.

RECOVERY CAPABILITIES

Data Recovery from Logical Crashes provided in instances of Data Loss due to:

Accidental formatting of Hard disk

Invalid Drive / Disk Specifications

Accidental Deletion of Data even from Recycle bin

Data Lost due to virus attacks

Missing File/Directory

Stellar offers Data Recovery Services for all Operating Systems

Windows NT/2000/XP, UNIX, LINUX, MS-DOS, DR-DOS, Windows 95/98/ME,

OS2, Mac, HP-UX, Sun Solaris and Novell.

Expert services provided to recover data from all major storage devices

Hard disk drives, Floppy disks, I-omega, CDROM, I-omega Jazz, DAT, DLT, USB

Drives and other storage media.

Hard drive recovery expertise on almost all imp File Systems

FAT12, FAT16, FAT32,NFS, NTFS, HPFS, UFS, Ext2, Ext3 and others.

Data Recovery from Physically Crashed Hard disk

Recovery of physically crashed hard disks often involves replacing failed or damaged

components using specialized hardware and software tools failed components typically


26/85


include electronics components, read/write heads, head assemblies, magnets & drive motors.

Stellar is equipped with the latest technology of Head transplantation, wherein if your Hard

disk is not getting detected by the BIOS we transplant or remove the faulty components

inside the media to recover the data.

Specialized Services Stellar offers

Raid Data Recovery Services for Enterprise Storage Systems (RAID, SAN, NAS Devices

& Plain Servers) Regardless of the size, configuration, operating system or platform of

Enterprise Storage System, whether it be a File Server, Database Server or Web Server

configured on different volumes which may be spanned, duplexed / mirrored or striped across

many drives, Data recovery services offered by Stellar can restore data from such complex

storage configurations. Apart from Data Recovery Services, Stellar deals in Data Recoverysoftware as well. Since Stellar has its own R&D, so it develops its Proprietary Software,

which helps in Data Recovery & Data safety.


27/85


CLIENTS OF STELLAR DATA RECOVERY

AIIMS.

AICTE.

Apollo Hospital.

Apollo Tyres.

Aqua Cross.

Army HQ.

Bangladesh High Commission.

Bank Of America.

BHEL.

BLB.

Bharat Sanchar Nigam Limited.

Birla Home Finance.

Bharti telenet.

Bharti Celluar.

Bank of India.

Bharat Petroleum.

Bajaj Electricals ltd.

Cadbury's

Castrol India Ltd.

Central Bank Of India.

Central Bureau of Investigation.

Central Excise (India)

Cisco Systems Ltd.

Container Corporation Of India.

Cosmo Ferrite's Ltd.

Cottage Industries Exposition.

Cyber Media.

Coca Cola India.

Cabinet Secretariat.

Corporation Bank.

Citibank.

Delhi University.

DLF Cement.

Dominos Pizza (I) Ltd.

Dr. Williamson Magor

Environmental

Causes Organisation.

Eureka Forbes.

Electorlux Kelvinator Limited.

Escorts Limited.

Essar Cell phone.

Eicher Goodearth.

Ericsson.

Ford Foundation Ganga

Contract & Project Ltd.

General Motors Pvt. Ltd.

GE capital.

HDFC.

Hero Cycles.

Hero Honda

Hindustan Lever Ltd.

Hindustan Sanitary Ware &

Inds. Ltd.

Hindustan CocaCola

Beverages.

Hyundai Motors.

Honda Express Co Ltd.

Hughes Software Systems.

Honda Siels Cars India Ltd.

HSBC.

ICICI

Income Tax Dept.

Indian Road Congress.

Indo Rama.

IPP.

Indian Oil Corporation Limited.

IGNOU.

Jawaharlal Nehru University.

KPMG.

LML Ltd.

Larsen and Tubro.

Maruti Udyog.

McDonalds.

Mckinsey & Company.

Mexx.

Minda Huf Ltd.

Modi Care.

Modi Xerox.

Mccann Ericsson.

Motorola.

.

National Feritilizers Ltd.

National SC/ST Fin. & Dev.

Corporation.

National Hydro Power

Corporation.

National Thermal Power

Corporation.

NASSCOM.

NCRB.

PAAM Pharmaceuticals.

Pepsi Foods Ltd.

Punjab National Bank.

Press Information Bureau.

Punjab Police .

Red Cross.

Reserve Bank Of India.

RPG Satellite Communication.

Reliance.

Ranbaxy.

Ray Ban.

SamTel.

Schwabe.

State Bank Of India.

Sony India Pvt.Ltd.

Steel Authority of India Ltd.

Samsung India.

TalbrosTelco Ltd.

Tata Home Finance Ltd.

Thomson Press.

TATA Infotech.

Times Of India.

The Bank Of Nova Scotia.

The Karnataka Bank Ltd.

Unicorp.

Unit Trust of India.

Vai.

Vigyan Prasar.

Videsh Sanchar Nigam Ltd.

Wipro .


28/85


AWARDS, REVIEWS AND RECOGNITION FOR STELLAR

Stellar data recovery has received wide acclaims for its wide range of softwares that it

has developed. The various software offerings have also got good reviews in various

magazine polls.

Feed backs and ratings received by Stellar Windows recovery

Feedbacks, Awards and ratings for Stellar Mac Recovery.


29/85


LEARNINGS FROM INTERNSHIP

HARD DISK

The hard disk drive is the "data centre" of the

PC. All of the programs and data are stored in a hard

disk between the occasions that we use the computer. A

hard disk (or disks) are the most important of the

various types of permanent storage used in PCs (the

others are CD-ROMs, tapes, removable drives, floppy

disks etc.) It or the hard disk differs from the othersprimarily in three ways: size (usually larger), speed

(usually faster) and permanence (usually fixed in the PC

and not removable).

The hard disk plays a very important role in overall system performance. Most people

dont recognize the importance of hard disk. This is now changing. hard drives are now

getting more attention than they deserve. The speed at which the PC boots up or a program

loads is directly proportional to hard disk speed.

The hard disk, also called the hard drive or fixed disk, Hard disk is the primary

storage unit of the computer. A hard disk consists of a stack of disk platters that are made up

of aluminium alloy or glass substrate coated with a magnetic material & protective layers.

They are tightly sealed to prevent any foreign matter from getting inside. If any particle gets

inside, it may causes head crash. Hard disks come in removable and fixed varieties. Their

memory capacity may also differ from several hundreds of megabytes to several gigabytes.The capacity or amount of information that a drive can store is measured in bytes and higher

units at megabytes or gigabytes and even terabytes.

A hard disk uses round, flat disks called platters. Platters are coated on both sides with

a special media material. This material is designed to store information in the form of

magnetic patterns. The platters are mounted by cutting a hole in the center. Platters are

stacked in through them onto aspindle. The platters are made to rotate at high speed, driven

by a special spindle motor which is connected to the spindle. Special electromagnetic

FIGURE 2

source:

img.bhs4.com/2e/5/2e5a38e0118a70ec0a

0b821d3f24c9585a09a5ec_large.jpg


30/85


read/write devices called heads are mounted onto sliders. These heads are used to either

record information onto the disk or read information from it. The sliders are mounted onto

arms, that are mechanically connected into a single assembly. The system is positioned over

the surface of the disk by a device called an actuator. A logic board controls the activity of

the other components and communicates with the rest of the PC.

Each surface of both the platters on the disk can hold tens of billions of individual

bits of data. These are organized into larger "chunks" for convenience. These chunks are then

allowed for easier and faster access to information. Each platter has two heads, one on the top

of the platter and one on the bottom, so a hard disk with three platters (normally) has six

surfaces and six total heads. Each platter has information recorded in the form of concentric

circles called tracks. Each tracks are further broken down into smaller pieces called sectors,

each of those sectors holds 512 bytes of information.

FIGURE 3

Source: Original image Western Digital Corporation


31/85


TRACKS AND SECTORS

The Platters are organized into specific structure,

so as to enable organized storage and retrieval of data.

Each platter is broken into tracks which are tightly-

packed in concentric circles. This may number upto tens

of thousands of them in each hard disk. -- These are

similar in structure to the annual rings of a tree Unlike

the grooves in a vinyl record album, here the concentric

circles do not form any connected spiral and not

concentric rings

A track which holds too much information to be

suitable as the smallest unit of storage on a disk, so each one

can be further broken down into sectors. A sector is the

smallest individually-addressable unit of information that can

be stored on a hard disk, and holds up to 512 bytes of

information. The first PC hard disks had 17 sectors per track.

Today's hard disks have thousands of sectors in a single track.

They make use of zoned recording so that it allows more

sectors on the larger outer tracks of the disk.

FIGURE 6 source : original image seagate technology

figure 4source :

http://www.pcguide.com/ref/hdd/geo

m/tracks.htm

FIGUR E 5

http://www.pcguide.com/ref/hdd

geom/tracks.htm
http://www.seagate.com/http://www.seagate.com/http://www.seagate.com/http://www.seagate.com/


32/85


TYPES OF HARD DISK CRASH

Physical Crash:- When drive is making a ticking or a scratching noise due to age or bad

parts, the aperture arm in the hard drive can fail, failed motors or the platters can become

damaged and lose the data that they hold. Physical damage could also be due to mishandling

of the drive or circuit failure of the PCB board which is attached to the hard drive. Physical

damage always causes at least some data loss, and in many cases due to physical damage the

logical structures of the file system also may get damaged, all such damages constitute

physical crashes of hard drive. Another physical issue that sometimes rears up is an electronic

failure. If we look at a hard drive we will notice a circuit board on the bottom. This board is

basically the brains of the drive, and it is where the computer interfaces to the hard drive. An

electrical failure can occur unexpectedly at any time. Even brand new hard drives are not

totally immune to having electrical failures. Sometimes it's just a faulty component;

sometimes it's improper installation (i.e. electro-static discharge, grounding out the board,

damaging circuitry during installation).

Logical Crash:- Far more common than physical damage is logical damage to a file system.

Logical damage is primarily caused by human error which includes accidental deletion of

files, accidentally formatting drive and power outages may cause file system structuresgetting damaged, causing a variety of problems, system crashes, or an actual loss of data.

Logical failures are usually a result of file-system corruption. This can occur due to a virus,

accidental deletion of key files or registry components, and in some cases even electro-static

discharge. In most cases where a logical failure has occurred, the drive is still recognized by

the system BIOS, but it will not boot. In most cases, the data should still be intact on the

drive, even though it may appear to be inaccessible.


33/85


CAUSES OF DATA LOSS

FIGURE 7

Human error

Software Corruption

Virus attack

Hardware error

Sabotage

Natural disasters

32%

25%

22%

13%

06%

02%

Human Error is the single largest contributor to incidents of data loss. Common human

errors include

Accidental drive format

Erroneous file/folder deletion

MIS/Administrator errors,

Mishandling

Trauma caused by drop or fall

Software Corruption

Popular desktop operating systems have reported to have hung and caused severe damage to

disk systems area resulting in data loss. Incidents when popular applications like word-

processor, spread sheet, database, and email have caused corruption resulting in data loss are

widespread.

Computer Viruses

Wide spread instances of severe data loss have been reported when anti-virus software could

not stop a virus from causing severe damage or when an anti-virus was not updated.

Sabotage

Cases of sabotage are being reported regularly and are increasing at alarming rate. A majority

of organizations still do not have a security policy. Unauthorized intrusions and damages

caused by disgruntled employees and business competitors have resulted in Major Data Loss.


34/85


STATISTICS ABOUT LEADING CAUSES OF DATA LOSS

Despite technological advances in the reliability of

magnetic storage media, data loss continues to rise,

making data recovery more important than ever.

Engineers have identified three trends that are

leading to this increase in lost data.

More data is being stored in smaller spaces. Today's

hard drives store 500 times the data stored on the

drives of a decade ago. Increasing storage capacities

amplify the impact of data loss, making mechanical precision more critical.

1. Data has become more mission-critical. Hospital patient records. A graduate school

thesis. Personal finance and tax information. Payroll records. Users today are storing

more information electronically than ever. The loss of mission critical data can have

staggering financial, legal and productivity ramifications on businesses and home

users alike.

2. Backup tools and techniques are not 100% reliable. Most computer users rely on

backups as their safety net in the event of data loss (a recommended practice).

Secondary researches indicates that 80% of data loss customers regularly back up

their data, only to find them less than adequate at the critical moment they need to

restore them. Backups assume that hardware and storage media are in working order;

that the data is not corrupted, and that your backup is recent enough to provide full

recovery. In reality, hardware and software do fail and backups don't always contain

current enough data.

LEADING CAUSES OF DATA LOSS

Hardware or System Malfunctions (44% of all data loss)

Possible Symptoms Error message stating the device is not recognized

Previously accessible data suddenly gone

Scraping or rattling sound

Hard drive not spinning

FIGURE 8

source: www.besecurenetworks.com

/images/ data_loss.png


35/85


Computer hard drive doesn't function

Examples Electrical failure

Head/media crash

Controller failure

Preventive Measures Protect electrical components by using computers in a dry,

shaded, dust-free area

Protect against power surges with an uninterruptible power

supply (UPS)

Do not shake or remove the covers on hard drives or tapes.

Human Error (32% of all data loss)

Possible Symptoms Previously accessible data suddenly gone

Message similar to "File Not Found"

Examples Accidental deletion or drive format

Trauma caused by drop or fall

Preventive Measures Never attempt any operation, like installations or repairs, with

which you don't have experience

Avoid moving your computer, especially when it's in operation

Software Corruption (14% of all data loss)

Possible Symptoms System messages relating to memory errors

Software application won't load

Error message stating data is corrupted or inaccessible


36/85


Examples Corruption caused by diagnostic or repair tools

Failed backups

Configuration complexity

Preventive Measures Back up data regularly

Use diagnostic utilities with caution

Computer Viruses (7% of all data loss)

Possible Symptoms Blank screen

Strange and unpredictable behavior

Error message stating

"File Not Found" Message announcing virus appears on screen

Examples Boot sector viruses

File infecting viruses

Polymorphic viruses

Preventive Measures Use a good anti-virus package

Obtain software from reputable sources

Scan all incoming data, including packaged software, for

viruses

Do not install cracked softwares or pirated versions

Natural Disasters (3% of all data loss)

Possible Symptoms While floods and earthquakes have obvious symptoms,

brownouts and lightning strikes often leave no clues


37/85


Examples Fires

Floods

Brownouts

Preventive Measures Store tested backups in an off-site location

Install a UPS

Don't store critical data in a flood plain

WHAT IS DATA RECOVERY?

When put simply, data recovery is the process of retrieving computer data that, for any

number of reasons, has become inaccessible using normal methods. Many prominent data

recovery facilities have a large array of hardware, software and tools for recovering data.

Generally speaking when a hard drive is received by a data recovery firm, the first thing they

do is evaluate it, and determine what recovery solution will be necessary. If the drive failure

is a logical issue as mentioned earlier, then a scan of the drive will be performed to try and

repair the file system corruption. Sometimes a partition can be repaired and the drive restoredto the status that it was before the failure. If this is not possible, then a very low-level scan

will be performed that essentially searches every sector of the hard drive for files. Once the

files are located, they can then be copied to the media of choice, i.e. a CD-ROM, DVD-ROM

or another hard drive. Logical recoveries can take up an enormous amount of time, especially

if the drive is on the verge of physical failure. It's not uncommon to allow for one day of

scanning and a day for recovering the found files.

If the drive has suffered a physical failure, then the recovery procedure is quite a bit morechallenging. As mentioned above, there are really two sub-categories of physical failure;

mechanical and electronic. An important element in recovering data from a physical failure is

having the necessary parts to get the drive functioning again. Unfortunately with hard drives

if is 20GB Samsung Hard Drive for example, then we will need another identical 20GB

Samsung Hard Drive for salvaging parts. In cases where the electronic circuit board has

failed on the hard drive, then we need to have the exact same circuit board on hand in order

to retrieve the necessary circuit components for replacement. Many times we cannot even

exchange circuit board for circuit board. These repairs generally require soldering skills and a


38/85


thorough knowledge of electronics to be successfully completed. We will most likely hear

"Class100 Clean Room" thrown around a lot when talking to data recovery professionals.

Simply stated, a Class100 Clean Room maintains exceptional air purity, and contains less

than 100 airborne particles larger than 0.5 microns in each cubic foot of air. This is vital in

protecting sensitive internal components of hard drives. Anytime a hard drive is having an

invasive procedure performed on it, a Class100 clean room or better is needed

The availability of companies offering recovery services and software spans a wide range

from large firms to small shops and from totally dedicated shops to firms offering a broad

array of computer-related products and services. One good thing to remember many of

these companies will only charge if they are successful in recovering some data. If they can't

help you with your data problem, you usually don't have to pay.

How does the process often work? First, you contact a service. Usually they advise you how

to send them your media. Once they receive it, they evaluate it as to how much data can be

recovered. They will then give you a price quote and an idea of the data that is recoverable.

Some companies have fixed prices per type of media or size of job; other companies cost out

each job individually. You then both approve of the work order and have the work done, or

you politely decline their offer and have the media returned to you.


39/85


SOFTWARE SERVICES OF STELLAR

INFORMATION TECHNOLOGY PRIVATE LIMITED

(a)Data Recovery:

Windows data Recovery

Novell

Linux

CD-ROM

Macintosh(HFS &HFS+)

Photo

Unix

(b)File Recovery:

Windows file recovery

Deleted file recovery

Word recovery

Excel recovery

Access recovery

Zip

(c) Email recovery:

Mailbox Standard

Outlook PST repair

Exchange Desktop

(d)Prevent Data loss:

Stellar Data Care Suite

Stellar Shield Stellar InstaBackup

Stellar SMART

(e) Safe Data Eraser

STELLAR SMART:-

Monitor Hard Drive Performance


40/85


Stellar Smart is a utility that acts as an "early warning system" for pending hard disk

problems. The system is based on Self-Monitoring Analysis and Reporting Technology

(S.M.A.R.T). The hard disk's integrated controller works with various sensors to monitor

various aspects of the drive's / disk's performance and determines from this information if the

disk is behaving normally or not. File system data structures of a drive have suffered serious

corruption or overwriting and data recovery software cannot scan such drives.

This drive monitoring software gives the current values of various hard disk parameters such

as Temperature, Head Flying Height, Spin-Up Time etc and compares these values to a

Threshold value below / above which the hard disk is likely to fail. The moment any one of

the current values equals or exceeds the threshold value, the utility displays a warning of

impending problems.

The fundamental principle behind S.M.A.R.T is that many problems with hard disks don't

occur suddenly. They result from a slow degradation of various mechanical or electronic

components. The hard disks parameters usually exhibit a gradual, detectable decline in

performance and it is when a parameter value approaches its safety limit that the Stellar

Smart issues a warning.

KEY FEATURES:

Runs constantly in the background, thereby providing real-time information about the

condition of the hard drive / disk(s).

Provides standard hard disk information such as Serial/Model Number, Number of

cylinders, and so on.

Provides information on various hard disks attributes and also displays their fitness

level.

Able to scan and display bad sectors on hard disk(s).

Scheduler to configure software parameters such as Temperature Warning,

Temperature Update, and Log Scheduling.

Maintains log reports of disk scans, disk status and so on.

Can clone hard disks (that is, it can paste the contents of a potentially fatal disk

onto a healthy disk).

Provides graphical comparison of temperature fluctuations in relation to warning /

shutdown levels.


41/85


Displays real time 'Benchmark' graph showing the Hard Disk data transfer rate

and CPU usage.

Can test any IDE/SATA disk.

Simple and easy to use, with no loss in system performance.

STELLAR PHOENIX CD ROM - DATA RECOVERY SOFTWARE

Stellar Phoenix - CD Data Recovery Software is a powerful, easy to use cd file recovery tool

which provides data recovery from damaged or defective CDROM, CD-R, and CD-RW.

Provides recovery of data and file, lost due to unreadable, scratched, corrupt or defective CD

media. Phoenix CD Data Recovery Software supports ISO9660 and Joliet file system.

Phoenix CD file Recovery software, having an easy and intuitive GUI interfaces rescues yourdata and writes it to a different location

KEY FEATURES:

File recovery from damaged CDROM, CD-R and CD-RW.

Data recovery when TOC (Table of Contents) is bad or damaged.

Fully automatic CD Data Recovery software provides data recovery even after

primary volume descriptor and secondary volume descriptor are corrupt or physicallydamaged.

Data recovery when data cannot be accessed and disk indicates that it is full.

Provides file recovery when disk has physical damages: scratch, bubbles, cracks and

warping.

Provides CD data recovery when computer freezes when trying to read the disk.

Provides CD file recovery when disk has data but appears blank or displays as audiodisk.

FILE SYSTEM SUPPORTED:

Provides Data recovery from CD with ISO9660 and Joliet file system created on all major

operating systems including Windows, Linux, Unix distributions.

SYSTEMS REQUIREMENT:


42/85


OS: Windows NT/2000/XP.

64MB RAM (Recommended 128 MB)

5MB Free Hard Disk Space

SOFTWARE LICENSE OPTIONS:

Single User License

Administrator License

Technician License

SOFTWARE INTERFACE LANGUAGES:

English, French, Italian, German, Spanish

STELLAR INSTABACK:

InstaBackup is very useful software for backing up and protecting valuable data. This

software simplifies the process of data backup and is a powerful solution for both business

and personal needs. It can also be used both in a networking environment and on a single

machine. Although the software is easy to use, a number of advanced options such as Full /

Incremental backups, strong File Encryption, and Zip Compression are also available.

The software has a simple graphical user interface, requires no prior knowledge of data

backup, and is a comprehensive data protection solution for all Windows File Systems.

KEY FEATURES:

Built in Scheduler to automate the data backup process (It is possible for a user to

schedule the frequency of automatically creating backups daily, weekly,

monthly, and so on)

Various storage media for backups such as Hard Drive's / Disks, LANs, Remote

FTP Servers (remote / online backup), DVD / CD-RW devices and Pen Drives.

Two different modes of backing up Full (in which all data / files are backed up

afresh during the rerun of a particular Backup Task) and Incremental (in which

only modified files are backed up during the rerun of a particular Backup Task).

Strong File Encryption (to make backups secure) and Zip Compression (to make

backups compact and less space-consuming).


43/85


Facility to create and save unique Backup Tasks in which specific sets of files

can be grouped together and get backed up periodically,

Backup Utilities such as File Filter (to include/exclude specific files in a data

backup process), Confirmation e-mails after backup jobs, Pre/Post Backup Task

Programs (to automatically run any program before and/or after a backup

process), and so on.

STELLAR DATA CARE SUITE - A COMPLETE DATA SAFETY

PACK

Stellar Data Care Suite is a comprehensive data protection software suite designed to

safeguard your data from almost any form of data loss. The suite consists of three

applications which together take care of all your data safety & protection needs.

Stellar InstaBackup:InstaBackup is software for backing up and protecting your most

valuable data. It is a simple yet powerful backup solution for business / personal

needs in a networking environment or on a single machine. Using this software, it is

possible for a user to select anything from one file to an entire drive to be backed up.

Stellar Smart:Even if data is backed up, it is possible that the safety of the backup

itself is compromised if the hard disk suffers a mechanical and/or electrical fault.

Stellar Smart is software that provides advance warnings of impending hard disk

problems. It does this by continuously monitoring various hard disk parameters (such

as Temperature, Spin Up Time, Raw Read Error Rate, and so on), and then comparing

these values to a threshold value above/below which the hard disk is likely to fail.

Stellar Shield:This is pre-crash data protection software that provides data restoration

after any form of logical data loss. Once installed, Shield takes a snapshot of critical

system attributes and information and stores it in your hard disk. In the event of any

data loss, Shield searches the backup Image and helps recover/restore all the data

immediately.

KEY FEATURES:

Pre-crash data protection.
http://www.stellarinfo.com/backup.htmhttp://www.stellarinfo.com/hard-drive-monitor.htmhttp://www.stellarinfo.com/hard-drive-protection.htmhttp://www.stellarinfo.com/hard-drive-protection.htmhttp://www.stellarinfo.com/hard-drive-monitor.htmhttp://www.stellarinfo.com/backup.htm


44/85


Covers maximum risk of data loss.

Automated regular data backup.

Restores data after any form of logical data loss.

Constantly monitors the health of hard disk.

SYSTEMS REQUIREMENT:

Operating System: Win 95/98/ME/NT/2000/XP

Minimum32Mb RAM (recommended 64Mb)

Hard Drive: IDE/EIDE/ATA/SATA Type

Stellar InstaBackup2Mb Free space (minimum)

Stellar Smart 5Mb Free space (minimum), Requires ADMINISTRATIVE

RIGHTS

Stellar Shield 150Mb Free space (minimum), Requires

ADMINISTRATIVE RIGHT

All Products200Mb of Free Space

SOFTWARE LICENSE OPTIONS:

Single User License

SOFTWARE INTERFACE LANGUAGES

English

STELLAR WIPE - SAFE FILE ERASER

Wipe, Erase, Overwrite, Destroy, Eliminate Data and FilesStellar Wipe is an extremely powerful and effective data cleansing software.

Stellar Wipe erases selected files and folders, wipes entire drive, cleans unused space on

your hard disk and also removes Internet activities (History, Cookies, Favourites,

Temporary Internet Files etc), System traces and Application traces (MS applications,

Email & News, Chat messengers, NetMeeting etc) from your computer.

Software ensures complete data destruction by removing previously deleted files /

folders. The file eraser utility also wipes free space (unused space) on the hard driveensuring complete Data Destruction. Any wipe task can be done manually or according


45/85


to the schedule set in the Wipe Scheduler. Wipe list option maintains the list of files and

folders to be wiped in one go.

Extremely secure algorithms which conform to the various standards are used to

ensure permanent data deletion. It is thus a complete solution for computer privacy. TheData once erased using Stellar Wipe is beyond the recovery limit of any Data Recovery

Software.


46/85


SWOT ANALYSIS

STRENGTH

Stellar Information Technology Private Limited has a worldwide presence. And has

more than 1 million satisfied clients. It is the only private company that has class 100 clean

room in india. The other class 100 clean room available is in IIT Bombay, powai which is

specifically used for research purpose that too only under strict norms and regulations. The

company guarantees 100% result in data recovery as per the assessment report which is

generated within 24 hours of submission of faulty media.

The company has its own proprietary tools and techniques for data recovery unlike

others who use 3rdparty softwares for data recovery. The company provides employment for

over 150 engineers, who are specialized in data recovery. Stellar data recovery has a spare

hard disk inventory with more than 12,000 hard disk of almost all known specification and

configuration available in the country. Stellar ensures that every hard disk being available in

the market are being stocked into its hard disk inventory so that in specific cases of damages,

the spare device of exact same configuration is available in its inventory.

More than 100 R&D specialists are being employed by Stellar Data Recovery. The

software development and support team of stellar are known for the efficient softwares they

have made. Stellar has a dedicated technical support team and 24*5 helpdesk. Stellar

Information Technology Private limited has more than 30 Indigenous data recovery softwares

under its name. Hence the brand name of Stellar can be considered to be strong when

compared to its competitors.

Stellar Data recovery is the only Data recovery company that has a pan-India presence

which includes all 4 metropolitan cities and most of other major cities in india. The pan India

presence helps in speedy recovery of data and improves collection and delivery timing of

media devices.


47/85


WEAKNESS

The major weakness of the company is its pricing policy which is 2-3 times higher

than the market rates at which 3rdparty vendor does recovery services. Stellar has a priority

service plan which enables users to have their devices to have a higher priority. In cases of

mass damage of data storage devices as in cases of a natural calamity or a virus attack, strict

adherence to priority service could backfire as customers may go for other service providers

who may offer flexible priority plans.

Local data recovery service providers and 3 rd party data recovery service providers

have shown little interest in consulting stellar even in cases of severely damaged devices. The

brand perception that stellar has created is that Stellar is an international brand that caters to

high end corporates and multinational companies.

Stellar Data recovery is yet to start an aggressive marketing campaign, which could

increase the brand awareness about stellar among the potential customers. Lack of man power

in the sales force could also be considered to be a weakness of the company.

OPPORTUNITIES

The potential of the company to grow is huge. There is a large untapped market in the

data recovery segment which is still being occupied by 3 rd party vendors and local data

recovery vendors. These local data recovery vendors include freelancers as well as small

shops that solely uses the software solutions provided by Stellar Data Recovery. Signing up

or entering into a tie up with these 3rdparty vendors could greatly boost the sales figures of

the company. These vendors could be carefully moulded into partners rather than

categorizing them as competittors by means of contracts or commission for sending clients

etc.

The digitalization of governance and administration has improved the number of

digital data storage devices.. Large number of schools and colleges has moved into digital

platform for keeping records. The Big Data or large chunks of data are being generated by

automated systems they need to be stored for later use. As the number of digital data storage

devices increases, chances of encountering faulty data storage device also increased.


48/85


THREATS

Easy availability of open source softwares like recuva, advancement of open source

operating systems like Linux provides options for easy recovery of data from logical crashes

is a threat to Stellar Data Recovery. Online piracy and easy availability of cracked versions of

Software solutions offered by Stellar does possess an instant threat to the company.

The entry barrier to get into data recovery industry is low. With the help of desired

toolkits and instruments any player can get into this nascent industry. This could easily

intensify the competition and thus hamper the profit margins of the company

Customers are often inclined towards low priced products instead of quality. Often

customers trade off confidentiality and quality of service to lower service charges.


49/85


COMPETITOR ANALYSIS

UNISTAL SYSTEMS PRIVATE LIMITED

Unistal Systems Pvt. Ltd.New Delhi, India is the

data recovery industrys largest, most experienced and

technologically advanced provider of data recovery

products and services. In case of any kind of data loss on

any type of computer storage media, Unistal has a solution

with fast, advanced and cost-effective products and

services ranging from do-it-yourself software products,data loss prevention solutions to 24/7/365 services

network. . In case of any kind of data loss on any type of

computer storage media, Unistal has a solution with fast,

advanced and cost-effective products and services

ranging from do-it-yourself software products, data loss prevention solutions to 24/7/365

services network. With nearly 10 years experience performing successful data recoveries,

Unistal has served customers across the globe including Secret services, government

agencies, corporate houses, and numerous computer users. Unistal has developed the

industry's widest range of data recovery products and services, providing desktop, laptop,

server, email, database and tape recoveries for all media types and operating systems

anywhere, anytime. Unistal India is headquartered in New Delhi. With regional offices at

Mumbai, Bengluru, Kolkatta

DISK DOCTORS LAB INCORPORATED

Disk Doctor Labs Inc. has been serving the US and worldwide since 1991 and

speedily becoming the leader in data recovery from storage devices. Disk Doctors operates

worldwide from labs in United States, UK, Australia & India. Today Disk Doctors offers the

most comprehensive services available in this specialised field. Disk Doctor Labs Inc. invests

huge chunk of their profits toward research and development of data recovery techniques for

ever-changing challenges and cost effective solutions for our customers.

FIGURE 9


50/85


Disk Doctor Labs Inc. has been performing

data recovery for individuals, multinational

corporations, educational institutions and

government agencies since 1991. Disk Doctor Labs

Inc. is one of the most trusted and respected data

recovery company in United States and around the

world. Goal of Disk Doctors is to bring our clients

halted operations back into working conditions with

quickest, cost effective and quality data recovery.

Disk Doctors India is specialists in data recovery and recovers all or most of the data that can

possibly be salvaged from the situation at hand. Data recovery- specialists work diligently

with our software department to come up with proprietary methods and software utilities, to

keep up with the ever changing hardware and software solutions for different kind of storage

devices. Disk Doctor India Operates from Bengaluru.

CBL DATA RECOVERY TECHNOLOGIES

FIGURE 11

CBL Data Recovery Technologies. is a leading provider of expert data recovery

services throughout Australia and Internationally. CBL's only business is to recover data -

quickly and cost effectively. Whether the data loss is the result of mechanical or electrical

failure, virus activity, system malfunctions, human error, water, fire or smoke damage, or file

corruption, CBL has the uniquely talented people and the resources in-house to solve the

problem. Through innovation and creativity, values that all CBL staff share, they strive to

offer comprehensive and efficient data recovery services to all of the clientele. CBL Data

Recovery Technologies operates from Mumbai

FIGURE 10


51/85


CONCLUSION

Significant growth in data recovery industries has caught the eyes of many .Now there

is so many companies into Data Recovery .They recover data through software if there is

logical crash and if there is physical crash or physical cum logical crash then media is being

brought into lab, where data recovery process is being done. Now many companies use their

proprietary software to recover data. In case of physical crash, they recover data by opening

media in their lab. Important point to be noted is that Stellar is the only company, which has

class 100 clean room.

Class 100 clean room is manufacturer referred standard environment, where in a

media should be opened. In Class 100 clean room size of dust particle is less than 100

micron. Considering rarest of rare cases wherein dust particle would settle on the platter then

also it would not create any crash on platter. So data is not loss.

Taking of Data Recovery Services in India, Stellar does not as such have any

competitors, because Stellar Information Technology is the only company in India, which has

class 100 clean rooms, R&D and the required infrastructure, So Stellar can be considered as

the best capable data recovery company in India.

Many other companies also say, they have clean room lab, where they recover data

from crashed media in case of physical crash and logical cum physical crash. But their clean

room lab is not meeting the condition of manufacturer referred environment for opening of

media. Hence, they are not as capable as stellar in recovering data from crashed media.


52/85


PROSPECTS OF DATA RECOVERY INDUSTRIES IN INDIA:

In the present scenario, computers run our lives, our homes and our businesses. Most

of us use computers every single day. So data recovery becomes even more important incases of computer crashes and valuable data becoming inaccessible. Data recovery means

retrieving data from damaged, failed, corrupted or inaccessible primary storage media when it

cannot be accessed normally.

RISE OF TECHNOLOGY:

The growth of technology has sparked off the increase in number of commercial

organizations across the economy. Big corporations, partnerships, sole proprietorships,

multinationals and small manufacturing enterprises have been flooding the market. This

vertical and horizontal rise of technology can be attributed to growing consumer demand.

Consumers want more today. Hence this has led to inter- and intra-dependency of

firms and industries in the economy. No firm can exist without the presence of the other.

Everything has shrunk and contributed to the growth and importance of data. Data has grown

over the years by leaps and bounds. Everybody, right from commercial ventures, government

enterprises to personal users saves data. The importance of data has increased greatly.

The loss of this data can paralyze economic functions and signal a downward

economy spiral. Organizations and users need data for healthy economic operation. Data such

as financial records, employee information and patient details in hospitals are stored on data

storage devices. These machines are not perfect and are liable to corruption.

When this happens data is lost. All work, growth and progress come to a grinding

halt. This is where data recovery comes in. The data recovery industry functions on the fear

that precious data can be lost any time.

Globalisation: The world today has shrunk figuratively. Outsourcing employment has

become the new age mantra. Globalisation has taken over. A direct consequence of this has

been the ever-increasing importance of data. Today, businesses all over the world need data

to survive in the global market. Reliance and dependency on data has risen sharply since

1990s.

Different commercial enterprises trading and dealing in different economic sectors

need and want common data. Interdependence has increased. This has directly impacted the


53/85


data recovery industry in a positive way. Data recovery business has grown and is still

growing.

OUTLOOK

Storage has definitely become a major component of IT infrastructure. Our economy

is improving and hence we can expect Storage to become a key area of the IT budget. The

implementation of data-intensive applications like CRM, and business expansion are driving

growth in storage requirement. Data security and data recovery are now the most significant

focus areas within the storage space. Although a majority of storage investments will come

from the SME segment, one should also keep an eye on the large enterprises.

POTENTIAL SEGMENTS:

Indian businesses have come to realize the seriousness of this issue and, hence,

banking and financial sector, the software and ITES companies and lately manufacturing and

retail segments are driving the growth of the Data Recovery market in the country.

Significantly, companies have realized that disaster management and recovery are more than

incidental IT expenses. Large enterprises have started building the data loss prevention factor

as an integral element in their annual maintenance contracts or service level agreements with

IT service providers and local channel partners.

CONCLUSION:

Lately, in India, an increase in the level of competition and market demands, together

with increased dependence on technology for core business processes has necessitated theneed for data recovery by companies. Another sector which has grown tremendously is the

STELLAR INFORMATION TECHNOLOGY PRIVATE LIMITED

Documents