Thank you! Stefan Berg CIO @stefanberg
Stefan Berg about Lean IT at TM Forum "Digital Disruption 2013" San Jose
Jan 25, 2015
Presentation held by Stefan Berg at the TM Forum "Digital Disruption 2013" conference in San Jose. The topic is about introducing Lean and Agile to an IT organization and the impacts it has on leadership. The presentation covers the background, the actions and the effects. However - the nature of the talk is that the presentation itself contains more illustrations than text - the narrative is needed.
Welcome message from author
This document is posted to help you gain knowledge. Please leave a comment to let me know what you think about it! Share it to your friends and learn new things together.
Transcript
Thank you!Stefan BergCIO
@stefanberg
Proposed takeaways
• Agility is within reach; you can turn your Frankenstein monster into the customers best friend.
• Legacy technology really isn’t the problem.It’s much worse!• You are the problem.
… unless you start to think and act differently… and unleash the true potential of your teams
• It’s all about the transformation of you and your leadership.
#SelfScrutiny#Courage
#Comeback
2009
#SelfScrutiny
#Courage
Definition of insanity:Doing the same
thing over and over again and expecting
different results.
Value
“The goal of Lean is unarguable – to sustainably deliver the maximum amount of value to the customer in the shortest possible lead time, while providing the highest possible value and quality to our customers, our people, and society as a whole.
To help achieve this, Lean focuses on achieving continuous flow, identifying delays and non-value added activities, and constantly reducing them.”
Dean Leffingwell
Value Lead Time Quality
Flow Waste elimination
14
• Be brave and try out new ways – but keep it safe to fail
• Trust your gut
We’ve introduced… (or are experimenting with)
SCRUM
Kanban
Retros
New team definition
Test automation
Delivery Pipelines
Devops
Lego budgeting
Delegation boards
Agile project mgmt Happiness
index
One click deploys
Kudo cards
Scrum for managers
Collaborative roadmap
The best products and services
Reliable delivery
Extraordinary service
Where is the manager in Agile?
Management 3.0 by Jurgen Appelo
The agile manager…• … is an agent and manager of change• … describes and creates desire to reach goals• … focuses on empowering teams• … delegates as much as possible, guides decision making• … gives context, outer boundaries• … challenges old truths• … encourages experimentation• … celebrates learning moments• … is very transparent and value triven• ... is less about power and politics• … is more about inspiration and diplomacy• … manages less – leads more
#Comeback
For exceptional and open customer care beyond what can be expected and
demanded.
Incidents reduced by half
2009 2010 2011 2012 20130%
10%
20%
30%
40%
50%
60%
70%
80%
90%
100%
138
165
270 349 297
93
186
610 787 757
Change Drivers 2009 - 2013
Value-drivenFailure-driven
2009 2010 2011 2012 20130
200
400
600
800
1000
1200
229351
880
1136 1054
# of changes into production 2009 - 2013
Lead times reducedby half
(100 to 45 days)
We attract and retain talent.
”You guys are actually doing what others only talk about!”
More Fun!Employee satisfaction goes up.
From 27 to 9 clicks and -30 seconds
I wish we would have…• Realized the importance of
team dynamics earlier• Put more effort into
understanding the effect of Agile in operations
• Invested more time in retros• Focused less on SLA:s and
”black boxing” and more on flow when partnering with suppliers
Thank you!Stefan BergCIO
@stefanberg
Related Documents
