Steen/Noe et al., © 2013 McGraw-Hill Ryerson What is a high-performance work system? The right combination of people, technology, and organizational structure.

Steen/Noe et al., © 2013 McGraw-Hill Ryerson < 1 >

What is a high-performance work system?

The right combination of people, technology, and organizational structure to make full use of resources and opportunities in achieving organizational goals

Contrasts with traditional management practices In the past, decisions about technology,

organizational structure, and human resources were treated as if they were unrelated

LO1

Steen/Noe et al., © 2013 McGraw-Hill Ryerson < 2 >

Elements of a high-performance work system

LO1

Steen/Noe et al., © 2013 McGraw-Hill Ryerson < 3 >

Outcomes of a high-performance work system

LO1

Steen/Noe et al., © 2013 McGraw-Hill Ryerson < 4 >

Conditions that contribute to high performance

EmployeeEmployeeengagementengagement

Teamwork &Teamwork &empowermentempowerment

EmployeeEmployeesatisfactionsatisfaction

Knowledgesharing

LO1

Steen/Noe et al., © 2013 McGraw-Hill Ryerson < 5 >

Teamwork and empowerment

Employee empowerment Giving employees responsibility and authority to

make decisions regarding all aspects of product development or customer service

Design work so that it is performed by teams Contributes to high performance when

employee satisfaction & engagement improves Gives the organization fuller use of employees’

ideas and expertiseLO1

Steen/Noe et al., © 2013 McGraw-Hill Ryerson < 6 >

Knowledge sharing

Learning organization Supports lifelong learning by enabling all

employees to acquire and share knowledge Key features of a learning organization:

Engages in continuous learning Knowledge is shared Critical, systemic thinking is widespread Learning culture Employees are valued

LO1

Steen/Noe et al., © 2013 McGraw-Hill Ryerson

Employee satisfaction Employees experience their jobs as fulfilling or

allows them to fulfill one’s important job values

< 7 >

LO1

Steen/Noe et al., © 2013 McGraw-Hill Ryerson < 8 >

Employee engagement

The extent that employees are satisfied, committed to, and prepared to support what is important to the organization

Clear connection between high levels of engagement and total shareholder returns

Direct impact on retaining employees High engagement organizations strive to

foster employee’s passion for their work Occupational intimacy

LO1