STATUS ON E-DELIVERY OF SERVICES GOVERNMENT OF KARNATAKA CENTER FOR E-GOVERNANCE September 17, 2010
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STATUS ON E-DELIVERY OF SERVICESGOVERNMENT OF KARNATAKA
CENTER FOR E-GOVERNANCE September 17, 2010
Service
s
G2C and B2C Services
Platfo
rm
Telecenters Portals
Urban RuralBangalore One, Karnataka One,
State and DepartmentPortals
BangaloreOne
KarnatakaOne
Nemmadi
Empowering Citizens , Enabling Governance
E-Services in Karnataka
“Peace of mind” to Rural Citizens !
800 Tele centers
203 Back Offices42 CitizenServices
10 lakh rural citizens avail
services each month
Key Services
related toRTC, Pension, Income /caste… Certificates, Ration Card….
Free-of-cost information to rural citizens
Over the Counter and Workflow based services
3
G2C Services in NemmadiSlNo
Service Sl No Service
Social Security Scheme 11 Non Tenancy Certificate
1 Widow Pension 12 OBC Certificate (Central)
2 Indira Gandhi National Old Age Pension
13 Land holding Certificate
3 Sandhya Suraksha Yojane 14 Death Certificate (Previous)
4 Old Age Pension 15 Agricultural Labour Certificate
5 National Family Benefit Scheme 16 Non creamy layer Certificate
6 Physically Handicapped Pension 17 Agricultural Family member certificate
Other Services 18 Death Registration
7 Residence Certificate 19 Bona fide Certificate
8 Caste and Income Certificate 20 Birth Certificate (Previous)
9 Small / Marginal farmer Certificate 21 Agriculturist Certificate
10 Surviving Family Members Certificate 22 Land less Certificate
G2C Services in NemmadiSlNo
Service SlNo
Service
23 Birth Registration 32 Income Certificate for compass
24 Death Certificate 33 Income Certificate
25 No Govt. Job Certificate 34 RTC
26 Unemployment Certificate 35 Mutation
27 Re-Marriage Certificate 36 Invalidate Request
28 Living Certificate 37 Population Certificate
29 Birth Certificate 38 Caste Certificate (SC/ST)
30 Widow Certificate 39 Caste Certificate (Cat-A)
31 Solvency Certificate
B2C Services in NemmadiSl No Service
Utility
41 BSNL Mobile Connections
42 LIC Premium collection
43 TATA AIG Insurance
Transactions ( Year Wise)
0.2
12.5
20.9
66.4
48.0
2.1
36.6
60.8
53.7
41.9
0 20 40 60 80 100 120 140
2006
2007
2008
2009
2010( Till August)
Transactions in Lakhs
Year
RDS
RTC
Nemmadi Services
High Volume Services
56.9%15.9%
9.3%
6.7%
2.9%
2.0%
1.4%
1.3%
3.6%
RTC
Caste and Income Certficate
Caste Certificate (SC/ST)
Income Certificate
Sandhya Suraksha Yojane
Caste Certificate (Cat-A)
Widow Pension
Residence Certificate
Other Services
One Roof ! All Services!
10 lakh footfalls every month !
60 Centres100 centrestargeted
24X7 service
all 365 Days
Since 2005
38 services
15 departments
100 Services Targeted!
65 Cr/ month Turnover
In PPP model
Replication in other cities in the state
9
G2C Services in Bangalore OneSl No Service
Utility Bill Collections
1 BESCOM- Electricity bill collection
2 BWSSB- Water Bill collection
3 BSNL -Landline bill collection
4 Cellone- Mobile bill collection
Certificate Services
5 Birth Certificate
6 Death Certificate
7 RDS
Others
8 Property Tax collection
9 PUC- Photocopy, Revaluation and Retotalling
10 Home Department - Collection of fee for Attestation
G2C Services in Bangalore OneSl No Service
11 Traffic Police - collection of fee of Traffic violations and Parking fine
12 KSRTC - Bus reservation ticket booking
13 KSTDC- Package tour booking
14 Issuance of Monthly Bus Pass
15 Sale of Passport Application forms
16 Registration of Passport application forms
17 Bangalore Police Services
18 Department of Labour
19 Stamps and Registration Department
20 Regional Transport Office
21 Bangalore Mahanagar Palike
22 Bangalore Metropolitan Transport Corporation
23 IRCTC
24 Calamity relief fund of Karnataka
B2C Services in Bangalore OneSl No Service
Bill Payment
25 Airtel Mobile
26 Airtel Landline
27 Reliance
28 Vodafone
29 Spice
30 Tata Indicom
Ticket Booking
31 Private Bus Ticket booking
32 Flight ticket booking
33 Movie ticket booking
B2C Services in Bangalore OneSl No Service
Other Services
34 Deccan Chronicle Service
35 E-Filing Of Returns
36 Western Union(Money Transfer)
37 Sale of Application-Lions club
38 ING Vysya - Life insurance premium collection
Transactions ( Year wise )
19.3
42.2
57.7
76.3
96.3
0.0
20.0
40.0
60.0
80.0
100.0
120.0
2005-2006 2006 2007 2007 -2008 2008-2009 2009-2010
Tran
sact
ion
in L
akh
s
Year
Bangalore One Services
High Volume Services
64.1%
14.7%
11.6%
2.0%
1.5%
1.3%
4.9%
BESCOM- Electricity bill collection
BWSSB- Water Bill collection
BSNL -Landline bill collection
Cellone- Mobile bill collection
Airtel Mobile
Tata Indicom
Other Services
One stop Service shop!
9 cities 30 centers8.00AM to 8.00 PM
365 days a year
B-1 to other cities
“Pay as you Use” Model
Any time Any where
services from K-1 portal
16
17
Citizen Service CentreUrban Population Coverage
Source:
http://www.karnataka.com/profile/area.htm
http://www.citypopulation.de/India-Karnataka.html l
Sl No Cities
% of urban population of State
1 Bangalore 24.0%
2 Hubli-Dharwad 4.4%
3 Mysore 4.2%
4 Gulbarga 2.4%
5 Belgaum 2.2%
6 Mangalore 2.2%
7 Davanagere 2.0%
8 Bellary 1.8%
9 Shimoga 1.5%
10 Tumkur 1.4%
Urban Population Coverage 46.0%
G2C Services in Karnataka OneSl No Service
1 ESCOM bill payment
2 KWB Bill Payment
3 PUC - Application for Revaluation, Re-totalling and Photocopies
4 Sale of Passport Application
B2C Services in Karnataka OneSl No Service
1 Airtel mobile bill payment
2 BSNL Landline bill payment
3 Cellone mobile bill payment
4 ING Vysya Life Insurance Premium Payment
5 Vodafone mobile bill Payment
E-enabling services in the next 1 yearBangalore One Karnataka One
10 Services Envisaged 6 Services Envisaged
Renewal of registration certificates of Shops and commercial establishments
KSRTC - Ticket Booking
Collection of VAT 100 and other services BSNL - Landline Bill Payment
Collection of Stamping Fee and Compounding Fine
Railway Ticket Booking
Collection of Registration and Renewal fee of the Construction workers on behalf of welfare board.
ING Vysya Life Insurance Premium Payment
Collection of premiums Airtel Landline Bill Payment
Payment of Landline and Broadband new connections
NWKRTC - Renewal of monthly bus pass
Railway Ticket Booking
Booking of Jungle Lodges and Resorts
Booking of Domestic and International Hotels
Acceptance of Life Insurance Policy Premium Payments
Common Service Centers
Plan to launch a total of 4913 new telecentres across Karnataka under
PPP model.
One CSC for every Grampanchayat
Existing 800 telecentres of Nemmadi integrated
RFP has been released and bid management process for selection of
vendor is under progress
E-enabling services in the next 1 year
• 70 plus Services State Service
Delivery Gateway
• Mobile Telecenters to increase the population coverage
E-Wheels
• Information dissemination to a larger population through SMS
Mobile Platform
SP and SSDG
• PWC consultant in position
• RFP under preparation
• 75 services identified and departmental signoff obtained
SSDG ServicesSl No Department Services
1 Agriculture Application for availing subsidy under micro irrigation
2 Appln for availing subsidy under farm mechanisation, agro processing equipments
3 License for dealers for fertilizers, seeds and pesticides
4 Health Registration Post Natal Care
5 Registration Ante Natal Care
6 Routine Immunisation
7 Nutrition Programme
8 Health Camps
9 Social Welfare Application for imparting trainings (nursing, skill upgradation etc) under various programs
10 Application for sanctioning Prize money to rank/meritorious SC Students.
11 Police/Home Application for No Objection Certificate for factories, petrol pumps, highrise buildings, dealing in explosives etc.
12 Application for Scholarship of dependents of ex service men
SSDG ServicesSl No Department Services
13 Revenue Issue of Certificates / Extracts / survey documents- Services being run under Bhoomi
14 Issue of Certified copies - Services being provided under Kaveri
15 Women and Child Welfare
Application for Disability Certificate
16 Application for Scholarship
17 Application for Senior Cititzen ID Card
18 Education Application for opening of school
19 Release of funds to grant in aid schools
20 Approval for appointment and transfer of teachers
21 Education Statistics MIS
22 Saakshar Bharat - Tracking of Illiterates
23 Labour Form A: Renewal and Any change of registration certificate
24 Form B: Registration of Establishment
25 Form U: Combined Annual Return
SSDG ServicesSl No Department Services
26Panchayat Raj and Rural Development
Application for registration under NREGS
27 Application of work allotment under NREGS
28 Application under Indira Awas Yojna (IAY)
29Directorate of Municipal Affairs
Issuance of Birth and Death Certificate
30 Public Grievance Request Registration
31 Payment of Property taxes – Issuance of Form 3 receipts
32
Food and Civil Supplies
Application for new Ration card
33 Application for amendments in Ration Card
34 Application for Renew of Ration card
35 Application of issue of Duplicate Ration Card.
36 Filing of returns of traders and dealers
37
Transport
Collection of Road Tax
38 Procurement of Vehicle Registration
39 Issue of Driving License
36 services of Nemmadi are also planned to be delivered through SSDG
THANK YOU
State Department G2C ServicesSlNo
Department Application Services
1 Transport VAAHAN Smart Card Issuance of RC
2 SARATHI Smart Card issuance of DL
3 Agriculture Bhoophala Used in Soil health labs for issuing health cards by the Agriculture Department
4 State Survey and Land Records
Land Records (Pre –NeGP)
Computerization of Land Records (CLR)
5 Land Records (Phase 2)
Issue of copy of Records of Rights
6 Providing Crop, Irrigation and Soil details
7 Filing and Tracking of Status of Mutation Cases
8 Availability and submission of forms
State Department G2C ServicesSl No Department Application Services
10 Municipalities Birth and Death Online Application
Birth and Death Registration and Certificate Issuance
Public Grievance and RedressalSystem (PGR)
Online registration, tracking and closure of complaints that pertain to the services offered by ULBs
11
12 Aasthi GIS based Property Tax Information System -Property Tax Extract
13 Employment Exchange
Employment Exchange Portal
Registration and Placement of potential Candidates
14 Treasury Khajane Payment Authorization
15 Receipts
16 Social Security Pension
State Department G2G ServicesSl No Department Application Services
1 Land Records Land Records (Pre – NeGP)
Strengthening of Revenue Administration & Updating of Land Records (Scanning & digitization of cadastral maps)
2 Agriculture BELE Intranet to track certain information necessary for the Agriculture Department
3 Gram Panchyat
SarvakutumbSamikshe
Accumulate infrastructure data of all village level families of Karnataka
4 Samanya Mahiti Accumulate all the information about the basic infrastructure for the villages, habitations and hamlets in Karnataka state
5 NREGA Maintain database of employment generated and wages paid
6 Pancha Tantra Maintaining of the double entry accounting system
7 ZP and TP Accounting
Maintenance of ZP and TP accounts
8 Half-Yearly Reports For Panchayats to publish half-yearly reports
9 PRIs Monthly Meeting
ZP, TP and GP General Body meeting’s agenda and proceedings can be made available to public through a website
State Department G2G ServicesSl No Department Application Services
10 Municipalities eGov Financials Application
Double Entry Accrual based Accounting System
11 Personnel Information System
Service Register of the employees
12 Employment Exchange
Employment Exchange Portal
Employment Market Information
13 Stamps and Registration
kaveri Issue of Encumbrance Certificate (EC)
14 Marriage Registration
15 Document Registration
State Department G2G ServicesSl No Department Application Services
16 Treasury Khajane Bill Processing
17 Budget Control
18 Account Compilation
19 Deposits
20 Fund Control for Local Bodies
21 Funds transfer
22 Salary Payment
23 Pensions
State Department G2B ServicesSl No Department Application Services
1 Commercial Tax e-filing: Commercial Tax Department
Issue of C Form
2 Issue of VAT 505 Form
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