1 Statewide Information Sheet Statewide Contract Number 99999-SPD-0000026 Name of Contract Translation Services Effective Date July 1, 2010 Contract Table of Contents Vendors Awarded 4 Contract Information: Mandatory for All State Entities Contract Information for Vendor Page Number Interpreters Unlimited Carmazzi, Inc. LATN, Inc. Language Line 2-3 4-9 10-11 12-13 Additional Contract Information Contract Renewals/ Extensions/ Changes 14 Item Listing Interpreters Unlimited Carmazzi, Inc. LATN, Inc. Language Line 18-20 21-24 25-78 79-85
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Statewide Information Sheet Template - Georgiapur.doas.ga.gov/TGM/SWC_Contracts/99999-SPD-0000026_1_Informa… · Statewide Contract Number 99999-SPD-0000026 Name of Contract Translation
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1
Statewide Information Sheet
Statewide Contract Number
99999-SPD-0000026
Name of
Contract Translation Services
Effective Date July 1, 2010
Contract Table of Contents
Vendors
Awarded 4
Contract
Information:
Mandatory for All
State Entities
Contract Information for Vendor Page Number
Interpreters Unlimited
Carmazzi, Inc.
LATN, Inc.
Language Line
2-3
4-9
10-11
12-13
Additional Contract Information
Contract Renewals/ Extensions/ Changes 14
Item Listing
Interpreters Unlimited
Carmazzi, Inc.
LATN, Inc.
Language Line
18-20
21-24
25-78
79-85
2
Vendor Information Sheet
Contract Information
Statewide Contract Number 99999-SPD-S20110701-0001
PeopleSoft Vendor Number 0000479075
Vendor Name & Address
Interpreters Unlimited
11199 Sorrento Valley Road, Suite 203 San Diego, CA 92121
Contract Administrator
Anita Tallman
Contact Details
Ordering Information Call (800) 726-9891
Remitting Information P.O. Box 27660, San Diego, CA 92198
Delivery Days Orders will be shipped within 2 days
after receipt of Purchase Order
Discounts n/a
Payment Terms Net 30 Days
Bid Offer includes State and Local Government
Acceptable payment method
Vendor will accept Purchase Orders and
the Purchasing Card under this contract as permitted by current policies
governing the Purchasing Card program.
3
Ordering Instructions
Simply call (800) 726-9891 to request an interpreter. Requestors will
be asked basic information pertaining to the assignment.
4
Vendor Information Sheet
Contract Information
Statewide Contract Number 99999-SPD-S20110701-0002
NAME OF DEPARTMENT Keep this Quick Reference Guide (QRG) nearby for easy reference to effectively utilize Language Line® Over-the-phone Interpretation Service.
WHEN RECEIVING A CALL:
1. Use Conference Hold to place the limited English speaker on hold. 2. Dial: 1-866-874-3972
3. Enter on your telephone keypad or provide the representative:
6-digit Client ID: Enter your Client ID# here
Press 1 for Spanish
Press 2 for all other languages and speak the name of the language you need at the prompt.
An Interpreter will be connected to the call. 4. Brief the Interpreter. Summarize what you wish to accomplish and
give any special instructions. 5. ADD THE limited-ENGLISH SPEAKER to the line. 6. Say “End of Call” to the Interpreter when the call is completed.
NOTE: When placing a call to a limited-English speaker, begin at Step 2. If you need assistance placing a call to a limited-English speaker, please inform the interpreter at the beginning of the call.
QUICK REFERENCE GUIDE
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IMPORTANT TIPS:
UNKNOWN LANGUAGE – If you do not know which language to request, our representative will help you.
LINE QUALITY PROBLEMS – If you have problems before reaching a representative, press “0” to be transferred. If there is a sound quality problem, ask the representative to stay on the line to check for sound quality. If you have problems connecting to an Interpreter call Customer Service at 1-800-752-6096.
WORKING WITH AN INTERPRETER – Give the Interpreter specific questions to relay. Group your thoughts or questions to help conversation flow quickly.
LENGTH OF CALL – Expect interpreted comments to run a bit longer than English phrases. Interpreters convey meaning-for-meaning, not word-for-word. Concepts familiar to English speakers often require explanation or elaboration in other languages and cultures.
INTERPRETER IDENTIFICATION – Our Interpreters identify themselves by first name and number only. For reasons of confidentiality, they do not divulge either their full names or phone number.
DEMONSTRATION LINE – To hear a recorded demonstration of over-the-phone interpretation call our demonstration line at 1-800-996-8808 or visit our website at www.LanguageLine.com
DOCUMENT TRANSLATION – We also provide written translation services, for more information please contact our Document Translation Department at 1-888-763-3364 or email [email protected].
CUSTOMER SERVICE – To provide feedback, commend an Interpreter, or report any service concerns, call Customer Service at 1-800-752-6096.
Language Line Services • 1 Lower Ragsdale Drive, Bldg. 2 • Monterey, CA 93940