State of the OpenOffice.org UX Project · • Direct user feedback program • What's next? Renaissance! • Q&A. 3 The User Experience Team in Beijing Bettina Haberer User Experience

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State of the ProjectFrank LoehmannOOo Project Lead User Experience Sun Microsystems

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Agenda• The User Experience Team in Beijing• State of the OOo User Experience (UX) project• OOo 3.0 usability improvements• OOo surveys • Direct user feedback program• What's next? Renaissance!• Q&A

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The User Experience Team in BeijingBettina HabererUser Experience EngineerSun Microsystems

Christian JansenUser Experience EngineerSun Microsystems

Andreas BartelUser Experience EngineerSun Microsystems

Frank LoehmannOOo UX Project LeadUser Experience EngineerSun Microsystems

Christoph NoackOOo UX Project Co-LeadInteraction DesignerHuman-Machine-InteractionOOo Volunteer

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State of the UX Project• UX project became an official OOo project in March• New project leads since then:> Lead: Frank Loehmann, Sun Microsystems> Co-lead: Christoph Noack, OOo volunteer

• Involved in all UI and feature changes on OOo• 190 UX team members today (+130 people in 2008)• Relaunched homepage: http://ux.openoffice.org• And a new team blog: http://ux.openoffice.org/blog/• Very active mailing list: [email protected]

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OOo 3.0 Usability Improvements• Highlights> Writer

– New Notes– Zoom Slider for Writer (Calc, Draw, Impress in OOo 3.1)

> Calc– Solver– Collaboration– General usability improvements

> Draw/Impress– New Presenter Console (additional extension)

and many more...

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OOo 3.0 UX Improvements - Writer

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OOo 3.0 UX Improvements - Calc

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OOo Surveys• UX team is now also responsible for surveys• Lime Survey is the new tooling for surveys• OOo User Survey has been reworked> Shorter to increase participation (38 instead of 72

questions)> Anonymous (registration part has been separated)> Relaunch right before OOo Con

• New Isometrics survey to build an UX indexDetailed presentation on Friday, 14:00- 14:45:Numbers, Numbers, Numbers, or how data helps to improve the OOo User Interface

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Collecting Direct User Feedback • User Feedback Extension> OOo Extension> Collecting real usage data> Feedback program starts with release of OOo 3.0.1> Extension will be bundled with OOo 3.1

• Detailed presentation on Friday, 14:00- 14:45:Numbers, Numbers, Numbers, or how data helps to improve the OOo User Interface

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What's Next?• Today we only patch OOo issue by issue

• Without> knowing and understanding what our customers

really do or want to do with the software> rethinking the currently used concepts> a big picture of how it should be

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What Do Our Users Complain About?• They complain about its cumbersome and

outdated graphical user interface (GUI)• A great deal of functionality is hidden in many

overstuffed toolbars, poorly structured menus and complex dialogs• Functions are thus difficult to access for novice

users or too inefficient to use for expert users• In addition, the GUI offers an antiquated look &

feel which is hardly capable to communicate innovation and to create joy of use

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How Will the UX Team Change This?• We will run a data driven project to > analyze our users needs and to> understand our users

• We want to innovate!> Rethink user interaction> Create a new appealing visual design

• We do not want to > Imitate> Implement new features

• How do we call it? Project Renaissance

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Project Renaissance - Mission Statement

“Create a User interface so that

OpenOffice.org becomes the users' choice not only out of need but also

out of desire”

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Questions & Answers

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More UX Related Presentations• Numbers, Numbers, Numbers, or how data helps to

improve the OOo User InterfaceFriday, 14:00- 14:45> Christian Jansen> Andreas Bartel

• Making the New Notes - Community, Cooperation, ConceptsFriday, 16:15- 17:00> Max Odendahl> Christoph Noack> Christian Jansen

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Thank you!Frank [email protected] [email protected]

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