State Consumer Health Information and Policy Advisory Committee Environmental Scan September 13, 2012 Action Item: Prepare an environmental scan of the.

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State Consumer Health Information and Policy Advisory CommitteeEnvironmental Scan

September 13, 2012

Action Item: Prepare an environmental scan of the state agencies to determine areas of data

that can be used to inform and guide consumers towards improved health care and

reduced costs.

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Direction and Goal

• Prepare an environmental scan of the state agencies to determine areas of data that can be used to inform and guide consumers towards improved health care and reduced costs.– Determine what information is available – Assess any areas of duplication of

resources

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• Agency for Health Care Administration

• Department of Health • Agency for Persons with Disabilities• Department of Children and Families• Department of Elder Affairs• Office of Insurance Regulation

State Agency Resources Reviewed

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State Agency Resources Reviewed

• Department of Agriculture and Consumer Services

• Office of the Attorney General• Department of Financial Services• Department of State• MyFlorida.com

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Department of Health

• In addition to resources listed in the State Health Data Directory, the DOH provides the Florida Community Health Assessment Resource Tool Set (CHARTS) – Provides Florida health statistics that will

help identify health problems in the community

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CHARTS Available Data

2011 data is now available for the following indicators: • Births • Deaths • Fetal and infant deaths • AIDS cases • HIV cases • STDs • Reportable diseases • Cancer incidence (2009 is latest) • Environmental Health inspections • Crime and domestic violence

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Agency for Persons with Disabilities

• Consumer Information on Website– Applying for services– Emergency and disaster Information

(opportunity for PHR link)– Brochures

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Agency for Persons with Disabilities

• Evacuations and Shelters– Contact your local emergency management office – List of general population shelters in Florida

• Useful Links– Contact your local emergency management office – Create an Emergency Kit – Importance of Registration with Your Local EOC – Medication Requirements – Preparedness Checklist – Start your Family Disaster Plan

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Department of Children and Families

• Links to services and programs• Locate services in your area• ACCESS Application

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Department of Elder AffairsWHERE TO CALL FOR LOCAL SERVI CES I NEED I NFORMATI ON ON...

911 for Emergency 1-800-96-ELDER Elder Helpline (or 1-800-

963-5337) Apply for services or ask about DOEA programs & services

1-800-96-ABUSE Elder Abuse (or 1-800-962-2873)

1-866-232-3733 Consumer Directed Care Plus

1-888-367-6554 Florida Medicaid Options (Medicaid Beneficiaries and Long-Term Care Information)

1-888-831-0404 File a Long-term Care Resident Complaint (Long-Term Care Ombudsman Program)

1-888-895-7873 Senior Legal Helpline Locate Local Aging Resource Center (ARC) Resource by Florida County including

Telephone Numbers

Adult Day Care Centers (AHCA) Alzheimer’s Disease Assisted Living Facilities (ALFs) - Funding

Sources, How to Select ALFs Find Assisted Living Facilities/Nursing

Homes in Your Area (AHCA) DOEA Programs & Services Nursing Home Guide (AHCA) Senior Housing Facilities Senior Living Elder Abuse Employment for Seniors Florida Medicaid (AHCA) Free Health Insurance Counseling (SHINE) Medicare Memory Disorder Clinics Prescription Drug Assistance (SHINE) Long-Term Care (SHINE) Long-Term Care Ombudsman Program

TOOLS & TIPS FOR CONSUMERS & CAREGIVERS

PROGRAMS & SERVI CES FOR SENI ORS & CAREGI VERS

Advance Directives for Health Care & Forms (AHCA)

Benefits Check Up Disaster Preparedness Fraud Health & Wellness Long-Term Care Guide (Medicare.gov) Resident Rights Resources for Seniors, Families &

Caregivers

Apply for Services & DOEA Program List Employment for Seniors I nformation & Assistance Locate Local Aging Resource Center (ARC) Senior Community Service Employment

Program

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Office of Insurance Regulation

• Searchable Database Tools for ConsumersThese interactive search tools feature publicly available information obtained by the Florida Office of Insurance Regulation (Office). Please note, the Office works diligently to update and validate this information; however, data has not been audited. If you discover any errors in this data, please notify the Office at [email protected]. Consumers should not interpret results to be an endorsement by the Office.– Rate Comparison Search Tools– Company Information Search Tools– Other Search Tools– Other Consumer Resources– Insurance Questions or Complaints? 

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Department of Agricultureand Consumer Services

• A – Z Directory of Resources – Redirects to AHCA as appropriate

• Needs to include Facility/Provider Locator on FHF for many entries

– Recall information

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Office of the Attorney General

• www.myfloridarx.com – Data provided by AHCA– Website hosted by Attorney General’s

Office

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Department of Financial Services

• Consumer Guides– Insurance Library - Topics of insurance

interest, organized alphabetically, with multiple levels of useful information within each topic.

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Department of State/Library and Information Services

• Consumer Information - Health Care– Agency for Health Care Adminis

tration– Assisted Living Facilities– Department of Health– Diseases and Conditions– Disease Reporting– Elder Helpline– Florida Health Finder– Health Care Complaints– Health Care Facility/Provider Lo

cator

– Health Insurance Consumers’ Guide

– Health Maintenance Organizations (HMOs) Guide

– Hospices– Medicaid– Medicare Supplement Consumer’s

Guide– Memory Disorder Clinics– Nursing Homes– Professional Licensure

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MyFlorida.com

• Resource for information about Florida and Florida government– Specific links by type of visitor: Visitor,

Floridian, Business, Government– Get Answers – allows visitor to select topic

or enter keyword and obtain information from all state resources, agencies, etc.

– Find an Agency –contains links to state agencies and other governmental agencies

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AHCA Resources/FloridaHealthFinder

• State Health Data Directory• Compare Care• Facility/Provider Locator• Medical Help Resources• Important Links and Phone Numbers• Medicaid• How to File a Complaint• Multimedia Health Encyclopedia/Symptom

Navigator• Links to other Sites• Consumer Guides/Brochures

– Provides consumers with information about health access and quality of care

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• Other Resources– Health Education

• Look up a Condition or Procedure• Symptom/Health Navigator• Health Videos• Prepare for Surgery or Procedure• Learn What to Do After Being Discharged

– Facility/Provider Locator• Based on licensure data• Extensive information on 34 licensed (or certified) and

regulated providers• General and Advanced Search criteria

FloridaHealthFinder (cont.)

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FloridaHealthFinder (cont.)

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FloridaHealthFinder (cont.)

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State Health Data Directory

• The State Health Data Directory assists individuals searching for health data and statistics available in Florida.

• There are over 117 entries in the directory, representing health care databases at various state agencies

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State Health Data Directory (cont.)

Client—Administration of program services

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Complaint--Databases to track or investigate consumer health care complaints

State Health Data Directory (cont.)

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Environmental--Information about environmental conditions that affect health.

State Health Data Directory (cont.)

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Facility licensing--Administer entity licensing, registration or permitting

State Health Data Directory (cont.)

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Financial--Income, expense, assets or other financial data required of health facilities.

State Health Data Directory (cont.)

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Patient--Databases on health care services received by patients as reported by health facilities or other providers as required by law or administrative rule.

State Health Data Directory (cont.)

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Professions--Databases on health professional licensing

State Health Data Directory (cont.)

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Registry--Databases compiling person specific data on health conditions

State Health Data Directory (cont.)

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Survey --Miscellaneous recent health surveys

State Health Data Directory (cont.)

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FHF Health Plan Resources/Links

• Small Employer Sample Rate Search (OIR)• Financial Statements (National Association of

Insurance Commissioners)• Financial Performance (OIR)• Department of Financial Services (DFS)• Medicare Plan Finder (

www.medicare.gov/find-a-plan/questions/home.aspx)

• Insurance, Coverage and Pricing Options (www.HealthCare.gov)

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Conclusions

• FloridaHealthFinder contains the most comprehensive resource of consumer health information with links as appropriate to other agencies

• The Department of State Consumer Information and A-Z Resource Guide on the Department of Agriculture website is very user-friendly and the Resource Guide on the DOACS website is easy to find.

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Conclusions

• Other websites could be enhanced through linking back to FHF for example:– Department of Agriculture directory

could provide a more direct link to facility/provider locator as appropriate

– Agency for Persons with Disabilities emergency information include link to PHR disaster preparedness