Top Banner

of 20

Starting Up 12 April12

Apr 04, 2018

Download

Documents

Welcome message from author
This document is posted to help you gain knowledge. Please leave a comment to let me know what you think about it! Share it to your friends and learn new things together.
Transcript
  • 7/30/2019 Starting Up 12 April12

    1/20

    Starting Your Journeyto Excellence

    Ben Park

    12 A r 12

    Thursday, April 19, 2012

  • 7/30/2019 Starting Up 12 April12

    2/20

    My Background

    U.S. Air Force Academy Graduate 6 years of active duty and 21 years of service

    in the Missouri Air National Guard (FighterPilot)

    MBA from Washington University in St Louis 30 years of experience at McDonnell Douglas

    and Boeing (Marketing, Engineering, ProgramManagement, Business Leadership)

    Kansas Award for Excellence and BaldrigeAward Recipient

    Baldrige Examiner

    Thursday, April 19, 2012

  • 7/30/2019 Starting Up 12 April12

    3/20

    Baldrige Organizational Model Refined Over 23 Years

    Organizational Profile:Environment, Relationships, and

    Challenges

    Thursday, April 19, 2012

  • 7/30/2019 Starting Up 12 April12

    4/20

    A journey of a thousand

    miles begins with asingle step.

    Lao-tzuChinese philosopher

    (604 BC - 531 BC)

    Thursday, April 19, 2012

    http://www.quotationspage.com/quotes/Lao-tzu/http://www.quotationspage.com/quotes/Lao-tzu/http://www.quotationspage.com/quotes/Lao-tzu/http://www.quotationspage.com/quotes/Lao-tzu/http://www.quotationspage.com/quotes/Lao-tzu/http://www.quotationspage.com/quotes/Lao-tzu/http://www.quotationspage.com/quotes/Lao-tzu/http://www.quotationspage.com/quotes/Lao-tzu/http://www.quotationspage.com/quotes/Lao-tzu/http://www.quotationspage.com/quotes/Lao-tzu/http://www.quotationspage.com/quotes/Lao-tzu/http://www.quotationspage.com/quotes/Lao-tzu/http://www.quotationspage.com/quotes/Lao-tzu/http://www.quotationspage.com/quotes/Lao-tzu/
  • 7/30/2019 Starting Up 12 April12

    5/20

    Were TalkingAbout Change Here

    The Leader is responsible for changingthe organization.

    The team supports the change becausethey are involved in the change.

    The team needs to embrace the changefor it to be successfully implemented.

    Change is so difcult that it often takesa catastrophe to start it.

    Thursday, April 19, 2012

  • 7/30/2019 Starting Up 12 April12

    6/20

    So Where Do We Start?

    1. Mission Statement2. Key Stakeholders

    3. Stakeholders Requirements

    4. Organizational Goals5. Organizational Strategies

    6. Systems and Processes

    7. Balanced Scorecard

    8. Strategic Planning Process

    9. Communication Plan

    10.Write an Application

    Self-Assessment

    Surveys

    Thursday, April 19, 2012

  • 7/30/2019 Starting Up 12 April12

    7/20

    Self-Assessment Surveys

    Provide information on how you are doingrelative to implementing a balancedchange to your organization

    Should be taken by your organizationonce or twice a year to measure change

    Will help to prioritize the things that needfixing

    Baldrige provides a great survey withbenchmark data to help with this:

    http://www.nist.gov/baldrige/enter/self.cfm

    Thursday, April 19, 2012

    http://www.nist.gov/baldrige/enter/self.cfmhttp://www.nist.gov/baldrige/enter/self.cfmhttp://www.nist.gov/baldrige/enter/self.cfm
  • 7/30/2019 Starting Up 12 April12

    8/20

    1 Mission Statement

    Vision Desired future state Six words or less

    Mission What you do and how you do it What makes you unique

    Values

    Shared beliefs Define your culture Foster loyalty

    Thursday, April 19, 2012

  • 7/30/2019 Starting Up 12 April12

    9/20

    Key Stakeholders

    Groups that are most aected by yourorganizations actions and success

    Ask yourself who would be impacted ifyour organization went away

    Typically include: Customers (patients, students/parents)

    Employees/Volunteers

    Shareholders

    Thursday, April 19, 2012

  • 7/30/2019 Starting Up 12 April12

    10/20

    Key StakeholderRequirements

    Segment your stakeholders

    Define what it takes to satisfy them byasking them

    Thursday, April 19, 2012

  • 7/30/2019 Starting Up 12 April12

    11/20

    Organizational Goals

    Should be definable, measurable, andachievable

    Should be focused on meeting theneeds of your key stakeholders

    Goals are supported by many lowerlevel objectives and action plans that

    roll-up to achieve the top levelorganizational goals

    Typically 5 to 7 goals

    Thursday, April 19, 2012

  • 7/30/2019 Starting Up 12 April12

    12/20

    Organizational Strategies

    Closely related to values

    Guide decision making when policiesare not perfectly clear Safety is our first priority

    We will promote from within

    Thursday, April 19, 2012

  • 7/30/2019 Starting Up 12 April12

    13/20

    Systems and Processes

    Systems processes that worktogether to accomplish your mission

    Processes the steps you take to

    create a product or provide a service Identify your key processes the ones

    that are most important to delivering

    your products and/or services Once identified, focus on improving

    these processes

    Thursday, April 19, 2012

  • 7/30/2019 Starting Up 12 April12

    14/20

    Balanced Scorecard

    All of your important results on asingle page

    A list of key stakeholders, their keyrequirements and how you are doing inmeeting those requirements

    Can also be a list of key requirements

    that you must meet to achieve yourmission, and how you are doing in

    Thursday, April 19, 2012

  • 7/30/2019 Starting Up 12 April12

    15/20

    Strategic Planning Process

    What steps you go through to createand implement your strategic plan

    How often do you accomplish strategicplanning

    Lots of people create strategic plans,the challenge is in implementing the

    plan

    Thursday, April 19, 2012

  • 7/30/2019 Starting Up 12 April12

    16/20

    Thursday, April 19, 2012

  • 7/30/2019 Starting Up 12 April12

    17/20

    Communication Plan

    Keeps stakeholders engaged

    Assures that everyone is workingtogether in the same direction

    Is a two-way street the plan shouldpass on information and receivefeedback

    Helps to engage everyone in ever-increasing value for key stakeholders

    Thursday, April 19, 2012

  • 7/30/2019 Starting Up 12 April12

    18/20

    Write an Application

    APEX has three levels of Applications: Start-up Level (20 questions, 10 pages) Achievement Level (90 questions, 25 pages) Excellence Level (181 questions, 50 pages) Organizational Profile required with each

    application (33 questions, 5 pages)

    You write the Application andOrganizational Profile

    We form a team to evaluate it and give youfeedback (Strengths and Opportunities forImprovement)

    Thursday, April 19, 2012

  • 7/30/2019 Starting Up 12 April12

    19/20

    APEX Provides Other Services

    Consulting services for all aspects ofthe Performance Improvement Journey

    Annual awards conference

    Examiner Training

    Thursday, April 19, 2012

  • 7/30/2019 Starting Up 12 April12

    20/20

    A journey of a thousand

    miles begins with asingle step.

    Thursday, April 19, 2012