For more information, visit our website: www.starting-point.org.uk Starting Point Customer Satisfaction Survey 2010 The Results - general Would you recommend Starting Point to others? Yes - 100% Giving you all the tools you need for success, under one roof 16.7% 20% 23.3% 3.3 % 36.7% How did you first hear about Starting Point? Existing Starting Point Group CVS Barking & Dagenham Small Business Centre Starting Point Website Other How did you find the application process? 56.7% 46.3% 0% Easy Moderate Difficult The application form was straight forward and user- friendly to complete. “ “ Following the success of our Customer Satisfaction Survey in 2009 we decided to launch another survey to help us determine how satisfied the new influx of groups at Starting Point are with the services we offer. We used the feedback we received from the previous survey to improve what we offer and made improvements to our Induction for New Groups, the Starting Point Grant process and we increased the amount of Networking Events we offer. We are always looking to improve what we deliver and like to tailor our services to the groups based at Starting Point, therefore we plan to use the feedback from the 2010/11 survey to make further improvements. To enable us to make comparisons we kept a lot of the questions from the previous survey but included some new questions specifically around networking asking groups to be specific about who they would like to network with. This will ensure we are much more focussed to meeting the needs of groups based at Starting Point. Keep a look out for new training courses, seminars and improved networking events at Starting Point over the next few months.
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For more information, visit our website: www.starting-point.org.uk
Starting Point Customer Satisfaction Survey 2010
The Results - general
Would you recommend Starting Point to others?
Yes - 100%
Giving you all the tools you need for success, under one roof
16.7%
20%
23.3%3.3 %
36.7%
How did you first hear about Starting Point?
Existing Starting Point Group CVSBarking & Dagenham Small Business CentreStarting Point WebsiteOther
How did you find the application process?
56.7%
46.3%
0%
Easy Moderate Difficult
The application form was straight forward and user-friendly to complete.“
“Following the success of our Customer Satisfaction Survey in 2009 we decided to
launch another survey to help us determine how satisfied the new influx of groups at Starting Point are with the services we offer. We used the feedback we received from
the previous survey to improve what we offer and made improvements to our Induction for New Groups, the Starting Point Grant process and we increased the amount of
Networking Events we offer.
We are always looking to improve what we deliver and like to tailor our services to the groups based at Starting Point, therefore we plan to use the feedback from the 2010/11 survey to make further improvements. To enable us to make
comparisons we kept a lot of the questions from the previous survey but included some new questions specifically around networking asking groups to be specific about who they would like to network with. This will ensure we are much more
focussed to meeting the needs of groups based at Starting Point.
Keep a look out for new training courses, seminars and improved networking events at Starting Point over the next few months.
For more information, visit our website: www.starting-point.org.uk
Your experience of Starting PointHow you rate the following:
GoodExcellent
General attitude of staff
73.3 %
23.3%
Hot desk / facilities
GoodExcellent
76.7%
23.3%
0%
Poor
Networking opportunities
0%
23.3% 23.3%
53.3%
Fair Neutral Good Excellent
Starting Point induction
70.0%23.3% 6.7%
Good
Neutral
Excellent
I think the experience is really good and would not look to change anything.
“ ““ The support given was
much more than I expected and I want to say thank you so much for restoring and empowering my life...
“
For more information, visit our website: www.starting-point.org.uk
The grant process
User Forums
Have you spent your grant?
70.6%
29.4%
NoYes
Do you find the User Forum useful?
96.2%Yes
Do you find it beneficial having external representatives attend the User Forum?
Yes 96.4%No 3.6%
Would you like to have more representatives from external organisations visit Starting Point?
No
Yes
3.6%
96.4%
Have you applied for the Starting Point grant?
56.7%
43.3%
No
Yes
Were you satisfied with the grant process?
Yes - 100%
Have you ever attended a User Forum?
73.3%
26.7%No
Yes
For more information, visit our website: www.starting-point.org.uk
in partnership with
For more information about Starting Point, contact:
“Starting Point has helped me develop beyond my own expectations during the past 15 months. I will be staying at as a permanent member as I have enjoyed both staff support and space,and am very grateful for the Starting Point experience.
“
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