Stakeholders Management the case of Corfu Port Management...The case of Corfu port Lagos, ... (member in the Board of Directors). ... (member in the Board of Directors). Privately

The case of Corfu portLagos, 7th September 2012

Michalis Tsakonas, Proopsis SA

Contents1.Introduction – Port of Corfu

2.Main issues and problems– stakeholders involvement

3.Relationships with the stakeholders

4.Port actions

5.Port Environmental issues pending

6.Stakeholders engagement suggested methods

1.Introduction – Port of Corfu

Port of Corfu is mainly a passenger port.

Cruise ships service.

Administration of shipping lines between Greece – Italyand Greece – Albania.

Service on ships docking toIgoumenitsa and Paxoi islands.

Docking services forsmall private yachts.

Other facilities offered:

First Aid Station.

Emergency room.

Fire fighting facilities.

Corfu Hellenic Coast Guard.

Police and Customs stations.

Pilot service.

Statistical Reviews of the Port

In 2011, the port accepted the visit of 453 cruise ships,carrying 594.000 passengers, of which over 60%disembarked in order to visit the island.

Port also accepted 855.000 passengers and 185.000 vehiclesarriving from mainland Greece and Italy.

Total number of vehicle movements exceeded 400.000and passengers over 2.000.000

2.Main issues and problems– stakeholdersengagement.

Common problems of Ports

Air pollutionNoise pollutionOdor pollutionWater pollutionWaste Creation

Ship Generated WasteDust

Ecosystem / Habitat LossResources / energy Consumption

Health and SafetyVisual quality

Port of Corfu – Environmental issues

Issues in the Port of Corfu

While the port covers a small percent in thecommercial traffic, the economic crisis has affectedthe construction industry.

Previously landings aggregates were a harassment forthe local community and the environment as thematerials were transported in bulk (unloaded bymechanical vehicles and then transported by truck).

Now, the bulk is transported in sacks and this hasminimised the problems of noise and dust.

Stakeholders engagement

Port of Corfu

O.L.KE

InternalStakeholders

GovernmentalBodies

MarketPlayers

Community/Societygroups

Stakeholders list (1/2)Internal Stakeholders: Corfu Port Authority (OLKE). Port Employees /Labor. Coast Guard. Police/Customs Station. Fire Station. Pilot Service. Waste disposals collection service. Port Contingency Plan Administrator. Technical Maintenance External Partner. Duty Free Shops.Governmental Bodies: Ministry of Merchant Shipping. Continent Region of Ionian Island. Municipality of Corfu. Greek Chamber of Commerce (member in the Board of Directors). Ministry of Finance (Customs Office). Federation of Loaders and Unloaders. Corfu Tourism Organization. TAIPED / (HRADF) Hellenic Republic Asset Development Fund.

Stakeholders list (2/2)Market players: Shipping agents (member in the Board of Directors). Privately held companies. Catering Companies. Shipping companies. Fishermen. Small local businesses. TAXI / Bus drivers.Community / Society Groups: Local inhabitants / Citizens. Tourists. The local press. Non-Government organizations. Environmentalists.

Port Stakeholders engagement and the Environment

3.Relationships with the stakeholders

Positive perception of OLKE’s efforts from all engagedstakeholders.

Fishermen have offered to clean

voluntarily the sea in case of

water pollution.

There is CONTINUOUS dialogue

with all stakeholders and

they believe that this is constructive

and mutually beneficial.

Stakeholders Relations

Shipping/Cruise CompaniesSensitive to environmental issues

Interested in

learning about environmental management.

reception facilities of generated waste and theability to be serviced without delays.

Stakeholders Relations

Current Issues for discussion:

“the increase in fixed charges for the use of

waste reception facilities”.

Incentives must be offered

to prevent dumping at sea.

Agreement must be reached

according to mutual benefit.

4.Port actions (Indicative).

PORT AREA CONFIGURATION.

EXTENSION OF LAND USE IN PORT AREA.

RESTORE OF THE COASTAL WALL.

MODERNIZATION OF 100 PARKING PLACES IN OLD PASSENGER STATION.

PRE-CONSTRUCTED BUILDING EXTERIOR PASSENGER STATION (900SQM).

SUPPLY OF PRE -CONSTRUCTED SHELTERS PIER WINDWARD.

PORT AREA TRAFFIC REGULATIONS (STRIPING LANES).

PARKING CONFIGURATION FOR BUS, TAXI, BUS STATION IN NEW PASSENGERTERMINAL STATION.

FLOATING PIER DOCKING FOR AUXILIARY BOATS.

Good practices - environment / Port of Corfu

Waste Disposal service.

for used oil, Sludges, Bilge Water and Tank washings,abiding with the regulations of the OILPOL 54 andthe newest MARPOL 73/78.

Contingency Plan. including an Antipollution Vesseland Multiple Retention Floating Boom in conventionwith the Company "Environmental ProtectionEngineering SA, based in Piraeus. Convention hasstarted on 01/04/2009 and will expire on 31/03/2014.

5.Port Environmental issues pending

Certification of the Port is needed for effectiveenvironmental and stakeholders management.

Apart from SDM completion, the following steps have to beachieved:

PERS Certification. Development of KPI’s. ISO 14001. EMAS Registration.

Certification is important for the Port in order to imposeenvironmental checks and controls over its main stakeholdersand ensure environmental sustainability.

6.Stakeholders engagement suggested methods

Arbitration

Brainstorming

Break out groups

Exhibitions

In-depth groups

Public meetings

Questionnaires

Round Tables

SWOT

Community appraisals

SRM Model (Stakeholders Relations Management)

Port manager should listen and openly communicatewith stakeholders about their prospective concernsand contributions.

Develop organizational processes andentrepreneurial cultures to enhance stakeholder’ssatisfaction.

Obligation to deal openly and honestly with thestakeholders.

Develop relationships in order to encourage trust andcollaboration.

Create compensation policies (especially toCommunity Groups).

“Environmental care and port development are bothimportant and prerequisites for community andcommercial sustainability”.

Thank You!