SUPREME MANAGEMENT CONSULTANTS CHARLES COTTER 25 APRIL 2013 RANDBURG TOWERS
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SUPREME MANAGEMENT CONSULTANTS
CHARLES COTTER25 APRIL 2013
RANDBURG TOWERS
PRESENTATION OVERVIEWIntroduction
Key points
Summary
Questions
INTRODUCTORY LEARNING ACTIVITY
Complete the activity
Elaborate on your choice of word association
STAKEHOLDER MANAGEMENT
Defining Stakeholders
Stakeholder management process
STAKEHOLDER MANAGEMENT PROCESS
Step 1: Identify stakeholders
Step 2: Prioritize stakeholders
Step 3: Get to know stakeholders
Step 4: Stakeholder relationship management
STEP 1: IDENTIFY STAKEHOLDERSInternal
External
Differentiating factors:
InfluenceRequirementsRelationships
STEP 2: PRIORITIZE STAKEHOLDERSThe Power/Interest Grid
STEP 3: GET TO KNOW STAKEHOLDERS
Key questions
Stakeholder Map
Blockers/critics
Supporters/Advocates
STEP 4: STAKEHOLDER RELATIONSHIP MANAGEMENT
Engagement strategies
Relationship-building strategies
Win-Win (mutually beneficial) relations
The Emotional Bank Account (Trust)
The 3 C’s – Connection, Capability and Concern
LEARNING ACTIVITY Group Discussion
Complete the activity
Provide feedback
STAKEHOLDER CONFLICT MANAGEMENT AND RESOLUTIONDefining conflict
Differentiating between functional and dysfunctional stakeholder conflict
Identifying the causes/sources of stakeholder conflict
Indicators/warning signs of stakeholder conflict
Levels of stakeholder conflict
LEARNING ACTIVITY Group Discussion
Complete the activity
Provide feedback
STAKEHOLDER CONFLICT RESOLUTION STYLES
Competing (Shark)
Collaborating (Owl)
Compromising (Fox)
Accommodating (Teddy-bear)
Avoiding (Turtle)
STAKEHOLDER CONFLICT RESOLUTION STYLES
LEARNING ACTIVITY Group Discussion
Complete the activity
Provide feedback
THE 4-STEP STAKEHOLDER CONFLICT RESOLUTION PROCESS
Step 1: Identify sources of potential and actual conflict
Step 2: Develop conflict resolution strategies/techniques
Step 3: Apply conflict resolution
strategies/techniques
Step 4: Control and review the effectiveness of the conflict resolution strategy/technique
LEARNING ACTIVITY Group Discussion
Complete the activity
Provide feedback
STAKEHOLDER CONFLICT MANAGEMENT GUIDING PRINCIPLES
Acknowledge that a difficult situation exists
Let individuals express their feelings
Define the problem
Determine underlying need.
Find common areas of agreement, no matter how small
Find solutions to satisfy needs
Determine follow-up you will take to monitor actions
Determine what you'll do if the conflict goes unresolved
CONCLUSIONSummary
Questions
Contact details:
Charles Cotter +27 84 562 9446 [email protected] Linked In Twitter: @Charles_Cotter
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