Stakeholder Lamda Development / Project Engagement Greece Plan · Stakeholder Engagement relevant Performance Requirements; and • EBRD’s Grievance Management, Guidance Note (2012).

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The Hellinikon Project

StakeholderEngagement Plan

Lamda Development /Greece

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Stakeholder Engagement Plan - The Hellinikon Project

01PURPOSE AND OBJECTIVE p. 04

02PROJECT DESCRIPTION p. 05

03APPLICABLE REQUIREMENTS p. 06

3.1 National and EU requirements 3.2 EBRD Performance Requirements

04STAKEHOLDER ENGAGEMENT PROCESS p. 08

05STAKEHOLDER IDENTIFICATION p. 09

06STAKEHOLDER ENGAGEMENTPROGRAM p. 14

6.1 Stakeholder Engagement Activities to Date6.2 Information Disclosure to Date6.3 Engagement Plan

07GRIEVANCE MECHANISM

7.1 Principles7.2 Proposed Grievance Procedure p. 21

08STAKEHOLDER ENGAGEMENTDOCUMENTATION p. 24

09MONITORING AND EVALUATION p. 25

10ROLES AND RESPONSIBILITIES p. 26

CONTENTS

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APPENDIX A - GRIEVANCE FORM TEMPLATE

List of FiguresFigure 1 Grievance Procedure p. 22Figure 2 Grievance Log Example p. 23

List of TablesTable 1 IdentifiedGroupsofStakeholdersrelated

totheProject p. 09Table 2 StakeholderEngagementActivities p. 16Table 3 InformationDisclosurePlanTemplate p. 19Table 4 ActionPlanforStakeholderEngagement

andDisclosure p. 20

Acronyms and AbbreviationsEBRD EuropeanBankforReconstructionandDevelopmentEIA EnvironmentalImpactAssessmentEMP Environmental Management Plan E&S EnvironmentalandSocialESP EBRDEnvironmentalandSocialPolicyESAP EnvironmentalandSocialActionPlanEU European UnionJMD JointMinisterialDecisionPD GreekPresidentialDecreePRs EBRDPerformanceRequirementsSEP StakeholderEngagementPlanSEA StrategicEnvironmentalAssessmentSEIS StrategicEnvironmentalImpactStudySPA ThesharepurchaseagreementbetweenHellenicRepublic

AssetDevelopmentFundS.A.andtheCompanyrelatingtothepurchaseof100%ofthesharesofHellinikonSA,asratifiedbytheGreekParliamenton[•]

CONTENTS

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PURPOSEANDOBJECTIVE


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The European Bank for Reconstruction and Development (the“EBRD”orthe“Bank”)hasmadeanequityinvestmentinLamdaDe-velopment S.A. (the “Company”)participating in theEUR650mil-lionsharecapitalincreasethattookplaceinDecember2019.FundsraisedwillsupportthefinancingofthefirstphaseoftheHellinikonUrbanRegenerationDevelopment(the“Project”orthe‘’HellinikonProject’’),whichisintendedtoregeneratetheformerHellinikonAir-portlocatedontheAthenscoastalfrontintoasustainableandinte-gratedresidential,touristandcommercialinfrastructure.ThisdocumentinhandistheStakeholderEngagementPlan(SEP)fortheProject,whichispartoftheDisclosurePackage.

StakeholderEngagementreferstoaprocessofsharinginformationandknowledge,seekingtounderstandandrespondtotheconcernsofothersandbuildingrelationshipsbasedoncollaboration.Stake-holderconsultationanddisclosurearekeyelementsofengagementandessentialfordeliveryofsuccessfulprojects.

TheoverallaimofthisSEPistoensurethatatimely,consistent,com-prehensive,coordinatedandculturallyappropriateapproachistak-en toconsultationandproject-related informationdisclosure. It isintendedtodemonstratethecommitmentofLamdaDevelopmenttoan‘internationalbestpractice’approachinlinewithnationalre-quirementsandEBRD’sEnvironmentalandSocialPolicy(ESP)(2014)PerformanceRequirements(PR)10.

The SEP defines the stakeholder engagement process includingstakeholder identificationandmapping,engagement, informationdisclosure,consultationmeetingsandpublicparticipation.

This SEP is a living document, which will be amended andupdated in the course of Project planning and implementation.

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PROJECTDESCRIPTIONANDIMPACT02

TheProjectsiteofHellinikon,theoldairportofAthens,islocated8kmsouthwestofthecentreofAthens.Itcoversanareaofapproxi-mately620hectaresandhasanapproximate3.5kmwaterfront,in-cludingamarina.TheProjectcomprisesthecombineddevelopmentoftherealestateassetsintheformerAthensairportofHellinikon,theformerOlympicSailingCentreandtheNationalAthleticYouthCentreinAgiosKosmas(Attica),which,asawhole,constitutetheso-calledMetropolitanHubofHellinikon-AgiosKosmas.

TheobjectiveoftheProject isthere-developmentoftheoldAth-ensairportsiteintoamixed-uselocationofnationalimportanceandinternationalvisibility,aswellasaninternationally-recogniseddes-tination,enhancing theattractivenessof thegreaterAthensarea,bothasaglobaltouristresortandasabusiness,leisure,healthandresearchanddevelopmenthub. Theconstructionofaworld-classMetropolitanPark coveringanareaof2,000,000 sq.m., aswell astheenhancementoftheCoastalFront,bothfullyaccessibletothepublic.

TheProjectconsistsofanintegratedurbandevelopmentmodelthatwillcombinethearea’snaturalbeautyanduniqueinherentcharac-teristicswithlandmarkbuildingsandstate-of-the-artinfrastructure.The ‘green’ and ‘smart’ design approach of the Project will offerworld-classservicesandamenitieswhileimprovethestandardofliv-ingoftheentireAtticaarea’sinhabitants.The investmentwill includeadiverserangeof residentialcommu-nities,hotels,shoppingcentres, familyentertainmentvenues,mu-

seumsandculturalvenues,healthandwellnesscentres,significantspaceforsportsandrecreation,amodernbusinessparkwithaned-ucationalandR&Dhubaswellasthetotalregenerationoftheexist-ingmarinaandtheentireCoastalFrontthatwill,alongwiththePark,willbethemajorattractionsofthesite.

TheProjectconstitutesthelargesturbanregenerationprojectinEu-rope,designedtoaddsignificantnewinvestmentsandusesintheareasof tourism, culture,entrepreneurship, innovationand in theenvironment.Thus,itisexpectedtohaveapositiveeffectnotonlyontheregionofAtticabutontheentirecountryaswell.The investment amounts to €8 billion and is expected to create10,000permanentjobsduringtheconstructionperiodand75,000jobs (IOBEstudy,July2016)at itsmaturity.Moreover, theProjectisexpectedtosubstantiallycontributetotherepositioningofAth-ensasoneofthemajorworld-classtouristdestinationsasitwillpro-videasignificantnumberofnewunitsaswellasthematictourismvenues,expectedtoattractatleastonemillionnewtourists,whilesignificantly reducing (summer) seasonality and at the same timeincreasing the average stay over and spending of tourists in Ath-ens.TheHellinikonProjectinvestmentisexpectedtocontributetothecountry’sGDPby2.4%untilthedevelopmentcompletiondate,whilecontributingatotalofover€14billion intaxestotheGreekStateoverthesametimeframe.

FormoreinformationpleasevisitHellinikon’swebsite:http://www.thehellinikon.com

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ThisSEPispreparedinconsiderationofthefollowingstandards:• Applicablelocal,nationalaåndregionalregulatoryrequirements,

includingrelevantEUlegislationrelated,butnotlimitedto,theEIAlegislation;

• TheEBRD’sEnvironmentalandSocialPolicy (ESP) (2014)andtheStakeholderEngagementrelevantPerformanceRequirements;and

• EBRD’sGrievanceManagement,GuidanceNote(2012).

3.1 National and EU requirements

TheGreeknationallegislationonStakeholderEngagementactivitiesincludesthefollowing:• JointMinisterialDecision107017/28.8.2006((Β΄1225/5.9.2006)

“Ontheassessmentoftheeffectsofcertainplansandprogramsontheenvironment,incompliancewiththeprovisionsofDirec-tive2001/42/ECwiththesamesubject”,asmodifiedwithJointMinisterialDecision40238/28.9.2017(Β΄3759/25.10.2017);

• JointMinisterialDecision1649/45/2014,“Onthespecificationofconsultationproceduresandinformationtothepublicandpar-ticipationofinterestedpartiesinthepublicconsultationproce-dureswithinthecontextoftheenvironmentallicensingofcate-goryAprojectsandactivities”,whichspecifiesprovisionsfortheconsultationmeansofthedifferentauthoritiesandthewaysofinformingthepublic,aswellasitsparticipationinthepubliccon-sultationduringtheenvironmentalpermittingprocedure;

• Law4014/2011(A209/2011)“Ontheenvironmentallicensingofworksandactivities”;

• Law3422/05,“OntheratificationoftheAarhusConventiononaccesstoinformation,publicparticipationindecision-makingandaccesstojusticeinenvironmentalmatters”(Directive2013/35/

EC),whichstipulatesthatanycitizenshouldhavetherighttogetabroadandeasyaccesstoenvironmentalinformationandthatthepublichasarighttoparticipateindecisionmakinginenviron-mentalmatters;

• JointMinisterialDecision3711/2003,“Onthemeansofinform-ing citizens on the procedure of approval of environmentalterms.”

• PresidentialDecreeof28.02.2018(AAP35/01.03.2018“OntheapprovaloftheIntegratedDevelopmentPlan(IDP)oftheMet-ropolitanHellenic-AgiosKosmasRegionofAttica”;

• 74502EX2019/3-7-2019NTUA(2792B‘)JointMinisterialDe-cision of theMinisters of Finance, Culture and Sport, and theMinistersofEnvironmentandEnergy(“ApprovalofthegeneralorganizationoftheMetropolitanParkoftheMetropolitanHubofHellinikon–AgiosKosmasanditsenvironmentalconditions”),whichwassubsequentlyamendedbyNo.93298EX2019/28-8-2019JointMinisterialDecision(GovernmentGazette3294B);

• Joint Ministerial Decision no. 93620 EX 2019 / 29.08.2019 –(GovernmentGazetteB‘3347)oftheMinistersofEconomyandDevelopment, Finance,EnvironmentandEnergy, andTourism,fortheDevelopmentZoneintheareaoftheformerairport;

• Joint Ministerial Decision no. 96572 EX 2019 / 05.09.2019 –(Government Gazette B ‘3405) for the Development Zones inthecoastalarea;

• JointMinisterialDecisionno.109171EX2019/03.10.2019(Gov-ernmentGazette3687)ontheDevelopmentZonesΑ-Π1,ΑΠ2,Α-Π3,Α-Π4,Α-Π5,Α-Π6andΠΜ-Π1;

NATIONALANDEUREQUIREMENTS

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• MinisterialDecisionno.3906(B579821/12/2018)“Onthespe-cializationof thecontentof theEnvironmental ImpactAssess-mentstudyfortheImplementationoftheIntegratedDevelop-mentPlan”;

• MinisterialDecisionno.3907 (Β5798/21.12.2018) thatamendsthe Ministerial Decision no. 37674 (B2471/10.8.2016) on theclassificationofpublicandprivateworksincategoriespursuanttoLaw4014/2011;and

• MinisterialDecisionno.167563/15.4.2013“Onthespecificationsof procedures and criteria for the environmental licensing ofworksandactivitiespursuanttoLaw4014/2011”(Β΄964).

• Allofthislegislationispubliclyavailableandhasbeenthesub-jectofregularpressreporting.

3.2 EBRD Performance Requirements

ThePerformanceRequirements (PRs)of theEBRD provideause-fulstructuretodefinethemannerinwhichtheCompanyhasbeencomplyingwithitsinformationandpublicengagementobligations.TherelevantPRforStakeholderEngagementisPR10(InformationDisclosureandStakeholderEngagement).EBRD’s PR10 states that national laws and regulations regardingpublicinformationdisclosureandconsultationmustalwaysbecon-sideredwhendevelopingandimplementingaproject.Intheeventthatnationallawsareinsufficientortherearesignificantdiscrepan-ciesbetweennationalandPR10provisions,theprinciplesofPR10shouldthenbeconsidered.TheEBRDPR10requiresitsclientstoconductstakeholderengage-mentbasedonprovidinglocalcommunitiesthataredirectlyaffect-ed by the Project and other relevant stakeholderswith access totimely,relevant,understandableandaccessibleinformation,inacul-

turallyappropriatemannerandfreeofmanipulation,interference,coercionandintimidation.Thenatureandfrequencyofstakeholderengagementmustbeproportionatetothenatureandscaleoftheprojectanditspotentialadverseimpacts.

PR10 requires in particular:• The commencement of stakeholder engagement activities at

theearlieststageofprojectplanningandcontinuousthrough-outthelifeoftheProject;

• Asystematic identificationandmappingofstakeholderstobedocumentedintoaSEP;

• Adisclosureof theESIAanddisclosureofproject informationtoensuremeaningfulconsultationandtoallowstakeholderstoprovide inputsandraiseconcerns, taking intoaccountspecificneedsofgroupsthatmaybedifferentiallyordisproportionatelyaffectedbytheproject;and

• Theprovisionofaneffectiveprocedureormechanismthroughwhichpeoplecanmakecommentsorraisegrievances.

TheEBRDGuidanceNoteonGrievanceManagementisconsidereda benchmark for goodpracticewith regard to defining grievancemechanism and managing grievances. The Guidance Note advo-catesthatmanaginggrievancesisessentialforarobuststakeholderengagementstrategyand,implicitly,forasuccessfulprojectimple-mentation.TheGuidanceNoteoutlineshowthegrievancesprocessshouldbesetup,withhumanresourcesallocatedtoit,aswellasar-rangementsmadebytheprojectdeveloperaroundmaintainingcon-fidentialityandkeepingtimelinesdefinedforresolvinggrievances.

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Stakeholderengagementconstitutesthebasisforbuildingupconstructiveandstrongrela-tionships,whichareessentialforasuccessfulproject’sriskmanagement.GoodstakeholderengagementthatlaststhroughoutthelifeofaprojectwillenableLamdaDevelopmenttosolveproblemsfasterandatlesscost.Thekeyprinciplesaretobeopenandtransparentwithstakeholders,andtobewillingtoacceptresponsibilitytoaccountforimpactsassociatedwiththeProjectactivities.

TheobjectiveoftheStakeholderEngagementprocessisto:

• Identifykeygroupsaffectedbyorwithan interest intheHell-inikonproject;

• understandtheirinterestsinandconcernswiththeProject;• provideanoutlineofplannedStakeholderEngagementforthe

Project;• buildandmaintainaconstructiverelationshipwithStakeholders,

inparticularthedirectlyaffectedcommunities;

• providemeansforadequateengagementandensurethatmean-ingfulenvironmentalandsocial informationisdisclosedtotheProject’sstakeholders;and

• definetheroles,responsibilities,andresourcesnecessarytoim-plementtheSEP, includingtheprocedurestomonitorandfol-lowuponstakeholderfeedbackandgrievances.

STAKEHOLDERENGAGEMENTPROCESS

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A stakeholder is defined as anyindividual or group, who ispotentially affected by the Project (affected parties) or is interestedin the Project and its impacts(interested parties).

Local population • Residents located near the project affected area;

• Residents ofcommunities located near roads used for transporting materials during construction.

• Residents of the Elliniko-Argyroupolis, Alimos and Glyfada municipalities;

• Local businesses & other businesses with activity in the area around the Project.

• Lamda Development’s website and the Company’s information desk. Any request is forwarded to the relevant departments to answer. The e-mail or phone number of the person whocontacted the company is archived according to the statement of consent.

• Possible nuisance during construction phase;

• Benefits from infrastructure development (road and tram network, pedestrian and cycle routes, etc);

• Quality of life (metropolitan park, numerous playgrounds, coastal front) and economic benefits during and post construction.

MunicipalAuthorities

• The Project spans three municipali-ties: Elliniko-Argy-roupolis, Alimos and Glyfada.

• Municipality of Elliniko-Argyroupolis

• Municipality of Alimos;

• Municipality of Glyfada;

• Chief Corporate Affairs Officer, CorporateAffairs.

• Provide valuable local support and contribution to ensure that the project brings optimum value to local residents

• If their concerns are not taken into ac-count, they may proceed to actions that may put the development at risk

• Will often be the first point of contact for proposals and complaints from local residents, who will expect the municipal authorities to pursue their complaints/proposals.

Table01 Identified Groups of Stakeholders related to the Project

STAKEHOLDERIDENTIFICATION

Theobjectiveofstakeholderidentificationistoestablishwhichorganizationsandindividualsmaybedirectlyorindirectlyaffected(positivelyandnegatively/permanentlyortemporarily)orhaveaninterestintheProject.Stakeholderidentificationisanongoingprocess,requiringregularreviewandupdatingastheProjectproceeds.ThemaingroupsofstakeholdersidentifiedsofararelistedinTable1.ThelistwillbeupdatedandmodifiedinthecourseoftheProjectdevelopment.


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Group of Stakeholders Description Point of contact Relevance to/ Interest inthe Project

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Administrative Bodies andAuthorities

• National author-ities (related ministries)

• Regional author-ities (district level government authorities).

• Ministry of Finance;

• Ministry of Environment and Energy;

• Ministry of Growth & Investment;

• Ministry of Culture and Sports;

• Ministry of Infrastructure & Trans-port;

• Ministry of Tourism

• Region of Attica;

• Region of Attica - Regional Unit of South Athens.

• Regular meetings.

• Chief Corporate Affairs Officer, Corpo-rate Affairs.

• Issue the necessary Joint Ministerial Decisions (JMD) relevant to thedevelopment

• Issue the necessary permits forconstruction and other works

• Issue decisions pertaining to certain aspects of the project and its operation

• Ensure that archaeological and other findings on the site are treated appro-priately whilst allowing the project to proceed.

General public, Non-Governmen-tal Organizations (NGOs) and inde-pendent experts

• General public • Specialized

environmental, social and research organizations, NGOs

• Experts on anational and inter-national level.

• Universities and academic commu-nity (esp. economists, architects, urban planners, etc.);

• Chambers of Commerce & Industry;

• Industry & Professional associations (SEV, SETE, etc.);

• Think tanks (IOBE etc.);

• Key opinion leaders in Greece and abroad;

• NGOs

• Environmental NGOs;

• Activist groups.

• Lamda Development’s website and the Company’s information desk. Any request is forwarded to the relevant department to answer. The e-mail or phone number of the person whocontacted the company is archived according the statement of consent.

• Public consultation on the Strategic Environmental Impact Study took place in 2017 (see section 6.1).

• Provide expert opinion and advice on particular aspects of the project related to their specialization

• May make proposals to make the Project more valuable to local residents or to particular vulnerable or minority groups

• Will help to ensure environmental best practice and monitoring

• Will contribute proposals to assist the incorporation of the project into the fabric of local commercial and residen-tial communities

• May raise objections and other obsta-cles to certain aspects of the project.


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Administrative Bodies andAuthorities

• National author-ities (related ministries)

• Regional author-ities (district level government authorities).

• Ministry of Finance;

• Ministry of Environment and Energy;

• Ministry of Growth & Investment;

• Ministry of Culture and Sports;

• Ministry of Infrastructure & Transport;

• Ministry of Tourism

• Region of Attica;

• Region of Attica - Regional Unit of South Athens

• Regular meetings

• Chief Corporate Affairs Officer, CorporateAffairs.

• Issue the necessary Joint Ministerial Decisions (JMD) relevant to the devel-opment

• Issue the necessary permits forconstruction and other works

• Issue decisions pertaining to certain aspects of the project and its operation

• Ensure that archaeological and other findings on the site are treated appro-priately whilst allowing the project to proceed.

Media • Press (news & lifestyle)

• Radio, TV• Internet sources

(blogs, social me-dia, etc.).

• National news media (general interest & business, e.g. Kathimerini, To Vima, Ta Nea, Proto Thema, Capital.gr, Euro2day.gr, Newmoney.gr, SKAI, MEGA, etc.);

• Local media of Southern Attica; (e.g. notia.gr, vimaonline.gr, nou-pou.gr)

• Specialised media (real estate, construction, environmental, etc., e.g. ered.gr)

• Individual journalists;

• Bloggers & social media influencers.

• According to the Corporate Commu-nication Policy of the Company, the person responsible from LamdaDevelopment is the Chief Marketing and Communications Officer.

• Cover news related to the Project on an ongoing basis

• Help inform the public and specificaudiences on key aspects of the Project

• The media acts as a conduit of public opinion and feedback relating to issues of general and particular concern, allowing the Company to respond either individually or publicly to the issues raised. We view media reporting and commentary as an opportunity rather than a threat.

Organizations in-volved in Project implementation/ internal Stake-holders

• Construction and design companies involved in imple-mentation of the Project

• Contractors and contractors’ staff.

• Master Planner: Foster + Partners Limited

• Staff of Hellinikon S.A. and Lamda Development.

• Their contact point is their direct partner or the respective department of Lamda, as well as the Chief Project Manager & Construction Office and Chief Planning Officer

• Human Resources (for employees).

• Involved in the planning, design and construction of particular elements of the project

• Employees and contractors are directly involved in the development of the site and have a direct interest in its success (and in the proper observance of environmental and health and safety regulations).


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Investors • LamdaDevelopment shareholdersas of 31.12.2019.

• Consolidated Lamda Holdings (50.62%)

• Voxcove Holdings (10%)

• Aegean Airlines SA (1.66%)

• Greek institutional investors (6.93%)

• Greek private investors (8.17%)

• International investors (20.85%).

• The request is received via Treasury and Investors Relations Department, Lamda Development’s website and the Company’s information centre (phone/ fax) and is forwarded to the appropriatedepartment to answer. The e-mail or the phone number of the person who contacted the company is archived according the statement of consent.


• Provide the equity capital necessary for the realization of the project

• Monitor and raise questions regarding the project progress and economic results and prospects.

• Creditors/ Banks• Analysts• Stock brokers• Athens Exchange

community.

• Eurobank Ergasias SA

• Piraeus bank

• Athens Exchange Group.

• The request is received via Treasury and Investors Relations Department, Lamda Development’s website and the Company’s information centre (phone/ fax) and is forwarded to the appropriatedepartment to answer. The e-mail or the phone number of the person who contacted the company is archived according the statement of consent.


• Provide funding for the implementation of the project

• Provide debt capital for Lamda devel-opment and the construction of the project

• Provide independent analysis, valuations and assessments on action plans, deliv-erables, actual results versus plans and forecasts pertaining to Lamda Development and the project.


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Specific vul-nerable groups impacted by the Project

• People with diffi-culty in engaging with the stake-holder consulta-tion process

• People withspecial vulnerability due to physical disability, social, political, or eco-nomic standing, legal status, limited education, lack of employment or housing.

• Lamda will ensure the rehousing of public benefit organisations currently housed in the Hellinikon site (e.g. Metropolitan Community Clinic at Hellinikon);

• Lamda is consulting directly with the NGOs that are to be moved to appropriate facilities within the project (Amimoni, Ermis, Victor Artant, Association of People with Mul-tiple Sclerosis), where Lamda has undertaken to ensure the creation of a housing space for associ-ations representing those with special needs within the property with specifications corresponding to the spaces currently used by these associations in the property.

• The request is received via Lamda Development’s website and Compa-ny’s information centre (phone/ fax) and is forwarded to the appropriate department to answer. The e-mail or the phone number of the person who contacted the company is archived according the statement of consent.

• In addition to the NGOs and public ser-vices directly impacted by the Project as they are situated on the site, overall the Project is intended to provide signifi-cant benefits to all of the residents of Attica as a whole, and local residents in particular, regardless of age or need.

• Consultation is particularly important in order to ensure that the publicly-ac-cessible parts of the Project provide suitable access and amenities to all social groups.


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6.1 Stakeholder Engagement Activities to Date

The Project has been subject to a local Strategic EnvironmentalImpactStudy(SEIS)forthePD(PresidentialDegree)andtoanEn-vironmental Impact Study (EIS) for the JointMinisterial Decisions(JMDs)withassociatedpublicconsultationandpublicdisclosureinaccordancewith local/national legal and permitting requirementsreportedly,stakeholdershavebeenengaged,inaccordancewiththenational environmental legislation. The public consultation of theStrategicEnvironmentalImpactStudystartedbythepublicationoftherelevantannouncementinsixnewspaperson20July2017and21July2017.Associationsand individuals tookpart in theconsul-tationandexpressedtheirobjectionstoanumberofissuesrelatedtotheIntegratedDevelopmentPlananditsSEIS.Thepublicconsul-tationendedwhentheEnvironmentalLicensingDirectorateoftheMinistryofEnvironmentissueditspositiverecommendationon21November2017(updatedon20December2017)havingtakenintoconsiderationalltheopinionsofthebodiesandthepublicevenaf-tertheexpirationofthe20-daydeadlineforsubmissionofopinionssetoutinArticle2par.4ofLaw4062/2012.

After the preparation of the EIA, various municipal consultationevents have taken place. Comments frommunicipalities, affectedresidents and journalists have been received during these eventsaswellasevents(press,etc)organisedbythecompany.Inaddition,Lamda Development is actively implementing a CSR program forwhichanexternalconsultanthasbeenhired.TheSEIShasbeenprepared,consulteduponandsubsequentlydis-closed inaccordancewithGreek legislation.Furthermore,thefirst

SustainabilityReport(for2019)willbepublished,andoncetheProj-ectcommences,itsaspectswillbeintegrated.Inaddition,thereisaProjectdedicatedwebsite,whichaimstopro-viderelevantinformationabouttheProjecttothepublic.Theweb-siteincludesacontactform,andagrievanceform.InformationDisclosuretoDateDisclosureofinformationabouttheProjectisessential,toguidetheprocessofstakeholders inunderstandingandevaluatingtherisks,impactsandopportunitiesoftheProject.TheexistingProjectweb-site(https://thehellinikon.com/)alreadyprovidesdetailedinforma-tionabout theProject inGreekandEnglish language.The ‘MediaCentre’onthewebsiteprovidesupdatesregardingpressreleasesaswellasotherrelevantinformativenotesandpublications.Besidesusingthecontactformviathewebsite,specificinformationrequestscanbemadetoLamdaDevelopmentdirectly:

LamdaDevelopmentS.A.37AKifissiasAve.(GoldenHall)15123Maroussi,Greece

Phone+302107450600Fax+302107450645

[email protected] https://www.lamdadev.com/el/

STAKEHOLDERENGAGEMENTPROGRAM


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6.2 Engagement Plan

TheProjectwillensurethatconsultationwithstakeholderswillbeundertakenunder an inclusive approach.All affectedgroups shallberepresentedasappropriate,toensurethatparticularneedsarehighlightedandgivensufficientweightandinclusion.Stakeholderswill be informed about decisions and changes in project planningthat affect themalongwith reasons and considerationsonwhichthedecisionisbased,becauseoftheengagementprocess.Consul-tationshallbefreeofexternalmanipulation,interference,coercionorintimidation.Allengagementwillbedocumentedadequately.

Detailed plans for later phases of the Project will be developedduringthenextphasesoftheProject(constructionandoperation).Theintentionwillbetocontinueanactiveprogramofengagementwith affected and interested parties to ensure they are kept in-formedandhaveanopportunitytocontinueaconstructivedialogueabouttheProjectandwithLamdaDevelopment.Lamdawilldevelopalistofmeetingsofferingtheopportunityforstakeholderstopro-videcommentsandraiseconcernsandreachouttospecialneedsgroups inordertoensurethattheirviewsandconcernsaretakenintoaccount.LocationsanddateswillbecommunicatedinadvanceandLamdaDevelopmentwilldefinetherelevantchannelsofnotifi-cations.

Stakeholder Engagement Activities

StakeholderengagementwillhavetobecarriedoutatthefollowingphasesoftheProjectimplementation:

1. Pre-construction;2. Construction(envisagedtocommencein2020);and3. Operation.

Ateach stage certainengagementactivitieswill be conductedbyLamdatokeepthestakeholders informedandcontinuously reachfor their feedback.Lamda is responsible to followupall activitiesplanned. ThisversionoftheSEPwillbedisclosedtogetherwiththeEnviron-mentalandSocialActionPlan(ESAP)andtheNon-TechnicalSumma-ry(NTS).FutureversionsoftheSEP,whichareunderresponsibilityofLamdaDevelopment,shouldbeconsultedwithaffectedcommu-nitiestoachievefeedbackonperceptionofengagementduringthepre-constructionphase.Additionally,theimplementationoftheSEPwillbesubjecttoregularmonitoring.Specificinformationshouldbepresented how specific groups will be consulted; mechanisms tofeeddisclosureresultsbackandtoconsiderthem.Table2providesanexampleofthestakeholderengagementactivitiesconductedtodate,aswellasplannedfutureactivities.


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Date Timing/ProjectStage

Target Stakeholders Type ofengagement

Activity

Description Responsibility Follow-up/Action Points resulting

from activity

March each year. Pre-construction, Construction,Operation.

Lamda shareholdersInvestorsCreditors/ Banks AnalystsStockbrokersFinancial CommunityAthens Exchange Media.

Release of Fiscal Year results & teleconference.

Published on athexgroup.gr and on lamdadev.comPress Release sent to all nation-al media and key international business mediaSpecial presentation for analysts via teleconference.

ChiefMarketing and Communications Officer.

May, September,November each year.

Pre-construction, Construction, Operation.

Lamda shareholdersCreditors/ banksAnalystsFinancial Community Media.

Release of Q1,H1, 9-monthresults andteleconference.

Published on helex.gr and on lamdadev.comPress Release sent to all national media and key international business mediaSpecial presentation for analysts via teleconference.

June each year & at different points throughout the year if deemed necessary.


Lamda shareholders, InvestorsCreditors/ Banks AnalystsStock brokersFinancial CommunityAthens ExchangeMedia.

Annual Meeting of Shareholders, Extraordinary Meetings of Shareholders.

Invitation (incl. dates and agenda) to the annual shareholders meeting published on athexgroup.gr and lamdadev.com in advance (at least 20 days before the meeting), as well as the resolutions of the meeting.

May each year. Pre-construction, Construction, Operation

Creditors/ banksAnalystsFinancial Community.

Annual briefing of analysts on the Financial Results.

Presentation for analysts at the Athens Exchange.

Table02 Stakeholder Engagement Activities


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Activity


from activity

June each year. Pre-construction, Construction,Operation.

Lamda shareholdersInvestorsStock brokersAthens Exchange Creditors/ banksAnalystsFinancial Community Media.

Corporate Annual CSR Report, in-cluding Hellinikon Project aspects.

Presentation during the Annual General Assembly and distribution to the press.


Ongoing. Pre-construction, Construction,Operation.

Lamda shareholdersInvestorsStock brokersAthens Exchange Creditors/ banksFinancial Community Media.

Announcements concerning The Hellinikon Project posted on the athexgroup web-site and on the project’s website here.

Published on athexgroup.gr and on lamdadev.com,thehellinikon.comPress Release sent to all national media and key international business media.

Multiple times per year.


National authorities Regional authorities Local authorities Business CommunityFinancial communityPotential investors.

Participation in business con-ferences and forums.

Keynote speeches and participation in panel discussion by the CEO and other top executives, as appropriate.

When necessary. Pre-construction, Construction, Operation.

National authorities Regional authorities Local authorities Business CommunityFinancial communityPotential investors.

Meetings and calls.

One-to-one or one-to-few meetings and calls between LamdaDevelopment top executives and interested parties in appropriate circumstances.



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Activity


from activity

Prior to procurement of and construction actions.

Pre-construction, Construction.

Residents and businesses located near theHellinikon project site.

Digital app. Development of a special digital app to provide the space for a two-way dialogue between Lamda Development and residents, as well as to respond to questions.


Prior to procurement of works andconstruction actions.


National authorities Regional authorities Local authorities Business CommunityMedia

Launch event & press conference

Organization of a launch event to take place at the beginning of construction.

Ongoing. Preconstruction, Construction, Operation:

National authorities Ministry of Culture: The Ministry of Culture’s terms are described in relevant PD, JMDs, SPA and general legis-lation. Both the Central Archaeological Council (“KAS”) and the Central Committee for modern monuments have issued opinions which were taken into account in the above terms, to be followed during construction and operation. A Memorandum of understanding as described in the PD, to clarify further details of cooperation between the Ministry of Culture and HELLINIKON SA is the next step to be finalized within 2020.

Public consulta-tion includingarchaeology issues during the JMDs for theDevelopment Zone in the area of the former air-port and related to the casino licensing competition, JMC no. 93620 EX 2019 / 29.08.2019 – (Government Gazette B ‘3347)].And the JMDs for the Development Zones in the coastal area, JMC no. 96572 EX 2019 / 05.09.2019 – (Government Gazette B ‘3405)].

All construction actions will be operated with respect to the environment, culture and archaeological findings, according to a very strict procedure that is described to the two JMDs, which will be confirmed by [permanent on-site experts appointed by the Ministry].

Prior the beginning of anytechnical work at the Hellinikon Site, archaeological research will be carried out and measures will be taken to protect and preserve the monuments, wherenecessary, in accordance with the terms of the memorandum that will be concluded between the Company and the archaeological authorities according to par. 12of article 7 of PD 28.2.2018(Government Gazette AAP 35).



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Activity


from activity

Prior to procurement of works andconstruction actions.


Local authorities Media.

Meetings withLocal Authorities.

Organization of meetings with Local Authorities and NGOs as required on Site to understand and support their needs.


Prior toconstruction actions and throughoutconstruction.


Prime Contractors/Construction managers and Project Management services providers.

Monthly status reports.

Reports to be submitted to the Company by all key contractors throughout the construction phase in order to ensure effective monitoring.


Type of Documents/Information to be

released

Project Stage Date, Schedule,Timing

TargetStakeholders

Publication Source Language

The Hellinikon 2-Year Plan

Construction Q2 2020 All stakeholders Lamda Development Greek & English

Table03 Information Disclosure Plan Template


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Information Disclosure

LamdaDevelopmentwillensurethatthefollowingtypeofinforma-tionwillalwaysbeuptodateandavailabletoindividualsandgroupsaffectedbytheProject:• ThetypeanddurationofProjectactivities;• PotentialrisksandimpactsoftheProjectandintendedmitiga-

tionmeasures;• Planned stakeholder engagement, consultation and participa-

tionprocess;• Communicationchannelsandtimelines;and• Processofsubmittinggrievancesandhowtheywillbemanaged.

Forthispurpose,therewillberegularupdatesontheProjectweb-site, announcements and press releases issued, information dis-closureand informationonthegrievancemechanismthroughthestakeholderengagementapplication.Additionally,thepublicgriev-anceformwillbeaccessibleviatheCompany’swebsite(www.lam-dadev.com), the Hellinikon website (www.thehellinikon.com) andtheCompany’sInformationDesk.

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Activity/Element TargetStakeholders

Description Timing Responsibility Follow up(documentation,monitoring etc.)

Stakeholder comments on the Project SEIS and EIA.

All stakeholders. Comments on the EIA in the frame of the formal environmental permitting procedure for the Project. The comments were received and processed by the Ministry of Environment. Public hearing of the Project EIA in the frame of the formal environmental permitting procedure for the Project (Joint Ministerial Decision 5798 21/12/2018).

Completed in 2017 during SEIS and EIA preparation inaccordance with Greek legislation (see section 6.1).

Lamda/ External consultant.

Online publication of project related documentation and grievance form.

All stakeholders. A summary of the grievance mechanism (in the form of a bullet point list of the grievance process) and the Grievance Form (Appendix A) shall be available on the Project website in Greek and English languages.The Project NTS and ESMP will be available in digital format (as pdf files) on the Project’s website in both Greek and English languages.

Prior to commencement of construction.


Addressing comments, questions, grievances received on the Project.

All stakeholders. Comments, questions and grievances on the Project received via email, or post will be addressed and documented according to the grievance procedure.Enquiries and answers provided via telephone will be also recorded in the grievance log.

During the lifetime of the Project.


Address Project-related aspects in localcommunity meetings.

Local community members(municipality, representativesof affectedparties).

Explain the Project, its associated impacts and improvements, implementation progress during scheduled community meetings.Identify the extent of the impact on local business activities.Bring awareness of the means of information and

grievance submission available.

Prior to commencement of construction and during the lifetime of the Project.


Address Project-related aspects during regular authorities’ meetings.

MunicipalEnvironmental Authorities.

Discuss/inform on Project and implementation status during the regular meetings with the environmental authorities.

During the lifetime of the Project.


Table04 Action Plan for Stakeholder Engagement and Disclosure

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07

InadditiontothecontactformontheProjectwebsite,LamdaDevel-opmentwillestablishafunctioninggrievancemechanismforinter-nalstaffaswellasexternalstakeholders.

7.1 Principles

Agrievancemaytaketheformofspecificcomplaintaboutimpacts,damageorharmcausedbytheProject,concernsaboutaccesstotheprojectstakeholderengagementprocessorabouthowcommentshavebeenaddressed,andconcernsaboutProjectactivitiesduringconstructionoroperation,orperceivedincidentsorimpacts.AGrievanceMechanismisanestablishedprocesstoreceivestake-holder concerns and grievances and to facilitate their resolutionthroughasetprocedure.Dependingonthescaleofpotentialrisksandadverseimpactsofaproject,thegrievancemechanismmaybeadjusted.

Thegeneralprinciplesofaneffectivegrievancemechanismare:

• Assignmentofresponsibleperson,teamorfunctiontoorganisetheresolutionofgrievances;

• AllstakeholdershavetherighttobeinformedabouttheProjectandtoraiseconcernsandsuggestionsduringthedecision-mak-ingprocess;

• Grievancesandconcernsaretobeaddressedpromptlyandef-fectively;

• Theprocessistobetransparent,culturallyappropriateandanon-ymous(ifrequired,protectingprivacyofaffectedindividuals);

• TheGrievanceMechanismistobeaccessibletoallstakeholdersatnocostandwithoutretribution;and

• All stakeholders are to be continuously informed about theGrievanceMechanism.

GRIEVANCEMECHANISM


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The Grievance Procedure specific to the Project is developed with

the following aims:

• To build and maintain trust with all stakeholders;

• To prevent adverse consequences of failure to adequately

address grievances; and

• To identify and manage stakeholder concerns and thus support

effective risk management.

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7.2 Grievance Procedure

The internal and external Grievance Procedurewill be free, openandaccessibletoallandcommentsandgrievanceswillbeaddressedpromptly and effectively in a fair and transparentmanner that isculturally appropriate. Information about the procedures, who tocontactandhow,willbemadeavailableontheProjectwebsiteandcommunicatedduringengagementmeetings.AsignattheProject

locationwillbedisplayinginformationoftheprojectsponsor,alongwithaphonenumberincludedforpossiblegrievances.LamdaDevelopmentshallassignstaffresponsibilitiestoappropri-atelymanagetheGrievanceManagement(Seesection10).Thegrievanceprocedurecomprisesthefollowingsteps:

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Figure1 Grievance Procedure

1. Receipt and Recordingof Grievance

• Identification of grievance (submission through online form, call center,phone, fax, Lamda Development or grievance box).

• Recording and classification of grievance in Grievance Log.

Formal acknoweldgement through a personal meeting, phone call, email or letter as appropriate, within 5 working days of submission.

• Delegation of grievance to relevant Lamda department.• Identification of risk category.• Development of appropriate response.

• Implementation of required actions, recording of actions in grievance log.• Communication to affected party and recording of reaction.• Closing of grievance.

2. Acknowledgementof Grievance Receipt

3. Investigation and Resolution

4. Response on GrievanceResolution

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7.2 Grievance Procedure

Grievancesshallbedocumentedbyusinganelectronicgrievancelogtoensureproper registrationandgiving LamdaDevelopment thepossibilitytotrackthegivenresponsetoagrievance.Agrievancelogwillcontainthefollowingentries:• Datelodgedbycomplainant;• Contactdetailsofcomplainant(ifnotanonymouslysubmitted);• Nameofthestaffchargedwithaddressingthecomplaint;• Typeofgrievanceandgeneralinformation;

• Proposedresolutionofthecomplaint;• Duedate;• Decision;• HowandwhenrelevantProjectdecisionswerecommunicated

tothecomplainant;• Feedbackfromthecomplainant;• Results;and• Closingdateoftheissue.

LamdaDevelopmentwillcollectloggedgrievancesonaregularbasis(e.g.onceaweek).TheGrievanceFormispresentedinAppendixA.ThegrievanceformwillbeuploadedinthecontactsectionsofthewebsiteofbothLamdaDevelopment(www.lamdadev.com)andTheHellinikonProject(www.thehellinikonproject.com).GrievanceformswillalsobeaccessibleattheCompany’sreception(37AKifissiasAve.(GoldenHall)15123Maroussi,Greece).All requests are forwarded to the appropriate department to an-swer.TheCorporateCommunicationsDepartmentisresponsibletocontacttheinterestedpartyandprovidethemthenecessaryinfor-mation.

During constructionandoperationphase, thegrievance formwillbemadeavailableatTheHellinikonProjectΑPPandattheVisitorCentre.If the complainant is not satisfied with the solutions proposed/implementedtoaddressthegrievance,itisentitledtoexerciseallhis/her legal remedies in accordancewith the legal frameworkofGreece, including applications for interim injunctions, cancellationofadministrativeactsandclaimsfortortiouscompensation.

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Figure2 Grievance Log

(Source: EBRD Grievance Management, Guidance Note)

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DocumentationiskeytoensuretransparentStakeholderEngagementandinter-nal and external communication. LamdaDevelopmentaimsataddressingevery issueraised inanadequateandtimelymannerandcompile individualresponsesandarrangefurthermeetingswhere necessary. This shall provide input and consideration in theoverall de-cision-makingprocess.Toguideandmanage thisprocess,documentationandreportingofallstakeholderengagementisessential.TheelementsoftheStake-holderEngagementdocumentationshallincludeatleast:

• Minutesproducedfromallexternalconsultationmeetingsanddocumentedwithinaconsultationregister;

• Grievanceslogandthedocumentedprovidedresponses;and• Registeroftrainings,internalemailsandintranetnoteswillbekeptinorder

todocumentthecommunicationregardingtheworkers’GrievanceMecha-nism.

LamdaDevelopment shallupdate this SEPprior to constructionanda secondtimepriortooperation.AdditionalupdatesduetoProjectdevelopmentmayberequired.IntheprocessofupdatingtheSEPthepaststakeholderengagementactivitieswillbedescribed.

STAKEHOLDERENGAGEMENTDOCUMENTATION

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TheProjectperformancewillbemonitoredandperiodicreportswillbeprovidedtoEBRD.LamdaDevelopmentwillhavetheresponsibil-itytofacilitateanymonitoringvisitorauditrequestedbyEBRD.An-nualmonitoringreportswillbemadeavailabletoaffectedcommu-nities concerningongoing risks, impacts andmitigationmeasures.ReportingwillbescheduledaccordingtotheESMP.

Theeffectivenessofengagementactivitieswillbeevaluatedagainstthegoalsandobjectivessetout intheSEP.Theevaluationwillbeperformed independentlybasedonmeetingminutes, stakeholderengagementlogsandthegrievancelog.Thisevaluationwillexam-inetheextenttowhichactivitieswereimplementedinaccordancewith theSEP,and theextent towhich theyachieved theaimsde-finedhere.

In themonitoringandevaluationprocess for stakeholderengage-ment,alltheconsultationsundertaken,alltheissuesraised,andtheactionstakenwillberecorded.Also,thisprocessimpliesthedescrip-tionofthelessonslearnedandanychangestotheconsultationpro-cess.Allqueriesinrelationtotheprojectwillbefiledinacommentsregistry, analysed, and reported tomanagement team on a two-monthsbasisduringprojectdevelopmentandimplementation.Theresultsandfeedbackfrominformationdisclosureandpublicconsul-tationwillbedocumentedandreportedasappropriate.Summaryreportswillcontaindetailsaboutsuggestionsorconcernsraisedbystakeholdersandhowtheircommentshavebeentakenintoaccount.

Engagementlevelofstakeholderswillbemonitoredbyasetofindi-cators,whichmayincludethefollowingitems:

• Numberofcommunications;• Typeofcommunications;• Frequencyofcommunications;• Number of valid complaints (and number rejected as unclear,

problematicordubious);• Typeofcomplaints;• Sourcesofcomplaints;• Numberofresolvedcomplaints;• Averagetimeforresolutionofcomplaints;• Numberofpresentationsonenvironmental,socialandeconom-

icstatusofthecompany;• Numberofmassmediaarticlesand/orannouncements;• Numberofstakeholdersinvolvedperaction;• Level/degreeofinvolvementforeachstakeholder;• Numberofvisitorsonthewebsites;and• Numberofrequestsforinformationviawebsites.

Therefore,LamdaDevelopmentwillkeepaclearrecordofalltheseindicators.

MONITORINGANDEVALUATION

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10

LamdaDevelopmentwillberesponsibletoensureadequatestake-holderengagementandgrievancemanagementthroughouttheen-tireProject.Inlinewiththis,LamdaDevelopmentwillcoordinateallaspects relatedtothe implementationof theSEPaccordingtoallrelevantnationalandinternationalstandards.

CleardefinitionandcommunicationofrolesandresponsibilitiesarekeyforasuccessfulimplementationoftheSEP.LamdaDevelopmentwillassignanemployeetomanageandfollowupthegrievancesre-ceivedfortheProject.Trainingwillbeprovidedifrequired.KeyrolesandresponsibilitiesforLamdaDevelopmenttoassignare:

• OverallSEPimplementation:monitoringandreporting;• Provideaccesstorelevantinformationabouttheprojectonthe

Project’sandLamdaDevelopment’swebsite;• Organize public hearings related to the permitting processes

andprojectcompliance;• Organizepublicconsultationswiththelocalcommunityviaaspe-

cialmobileappinordertoprovideinformationandengageinatwo-waydialoguewithinterestedpartiesregardingtheproject;

• Media campaigns and events/ Press releases/ Information dis-closure:offerrelevantinformationtothemassmediaandthirdparties;

• Implementandmanagethegrievancemechanismsystemviaaspecialcallcentreandthroughemailincluding:identification,re-ception,maintenanceofgrievancelog,preparationandissuanceofresponsetogrievances.

ItdependsonLamda’smanagementtodecidehowtheseactivitieswillbeallocatede.g.sameemployee,dedicatedexperts,groupofemployees,Lamda’smanagementetc.

Apartfromcontactpointandtheinternalmechanism,includingallCompany’sdepartments (development, legal, treasury and invest-ment relations, investment department, construction’s manage-ment, financial and administrative and communications and mar-ketingdepartments)allrequestsareforwardedtotheappropriatedepartment to answer. The Corporate Communications Depart-mentisresponsibletocontacttheinterestedpartywithin5daysofrequestsubmissionandprovidethemthenecessaryinformation

Whereagrievancemanagementsystemismanagedbyanexternalserviceprovider, it is important to recognise that theultimate re-sponsibilityforgrievanceresolutionlieswithLamdaDevelopment,includingsuchcaseswherethethirdpartyfailstoreachanaccept-ableresolution.

ROLESANDRESPONSIBILITIES

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10APPENDIXA Grievance Form Template

Public Grievance Form

Pleaseenteryourcontactinformationandgrievance.Thisinforma-tionwillbedealtaccordingtothePersonalDataProtectionState-mentattheendofthepresentform.

Please note: If youwish to remain anonymous, please enter yourcomment/grievance in the box belowwithout indicating any con-tactinformation–yourcommentswillstillbeconsideredbyLamdaDevelopment.

Reference No. (assigned by [Insert Project Implementing Party’s name]:

Full Name

Anonymous submission

Please mark how you wishto be contacted (mail,telephone, e-mail).

Preferredlanguagefor communication

Description of incident or grievance:

What would you like to see happen to resolve the problem?

Date of incident/grievance:

Pleaseprovideallrelevantinformationthatareconsiderednecessaryforthepurposesofthepresentform.

Onetimeincident/grievance(date_________________________________)Happenedmorethanonce(howmanytimes?________________________)On-going(currentlyexperiencingproblem)

Iwishtoraisemygrievanceanonymously

Bymail(pleaseprovidemailingaddress):__________________________________________________Bytelephone(pleaseprovidetelephonenumber):__________________________________________________Bye-mail(pleaseprovidee-mailaddress):__________________________________________________

GreekEnglishOther,pleasespecify:_____________________________

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10PERSONAL DATA PROTECTION STATEMENT

Ourcompany,“LAMDADEVELOPMENTSA”,acompanyincorporat-edunderthelawsofGreece(“sociétéanonyme”)withitsregisteredseatlocatedat37aKifisiasAvenue,Marousi15123,Greece(herein-after“LAMDA”,”Company”,“we”)isDataControllerfortheprocess-ingofyourpersonaldatainthecontextofthehandlingofgrievance(hereinafter“GrievanceHanding”).

ThisStatementintendstoprovideinformationonthenatureofyourpersonaldatacollected,themeansandthepurposesofcollection,anythirdpartieswithwhichthisdataisbeingshared,aswellastherightsthatyouhave,accordingtoGreekLaw2472/1997andRegula-tion2016/679oftheEuropeanUnionontheprotectionofpersonaldata.

WHICH PERSONAL DATA WE COLLECT

In thecontextofGrievanceHandling,LAMDAcollectsandfurtherprocessesyournameandyourcontactdetails,aswellasanyotherpersonaldatathatyouwillinglydiscloseinyourgrievance.

WHY WE COLLECT IT

Personaldataisprocessedpursuanttothefollowinglegalbases:

A. Legitimate InterestThecollectionoftheaforementioneddataisnecessaryfortheful-filmentofalegitimateinterestofLAMDA,andmorespecifically,forthehandlingandreplytothegrievancesubmittedtotheCompany.

Β. Legal ClaimsLAMDA might further process sensitive personal data of yours,whichyouhavewillinglydisclosedinyourgrievance,inordertobeabletoexerciseand/oradvocateitslegalclaims.

WITH WHOM WE SHARE IT

Yourpersonaldataiscollectedandfurtherprocessedbytherespon-sibleanddulyauthorizedemployeesofourCompany.InthecontextofGrievanceHandling,therecipientsofyourpersonaldatamightbeoneormoreofthefollowingcategoriesofourpart-ners:• Other companies such as other legal entities of ourGroupor

third parties that collaboratewith us for the purposes of thepresentprivacynotice.

• Anyotheradministrative,judicialorpublicauthorityoranylegalornaturalpersonagainstwhichLAMDAhastherelevantobliga-tionorrighttodisclosesuchdata,bylaworbycourtdecision.

HOW LONG WE KEEP IT

YourpersonaldatainthecontextofGrievanceHandlingwillbere-tainedforaperiodoffive (5)yearsuponthereceiptofthegriev-ance,onacasebycasebasis,dependingonthenatureofthegriev-ance.Uponexpirationoftheretentionperiod,LAMDAsafeguardsthat your personal data is destroyed from its systemsor records,providedthattheirretentionisnolongerrequiredforourbusiness,taxoraccountingobligationsortheadvocacyofitsrightsbeforeanycompetentcourtoranyotherauthority.

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10OUR COMMITMENTS

Inordertoensuretheminimization,completenessandaccuracyofyourpersonaldata,weare committed toperiodically reviewyourdata and rectifyor erase thedata,which is notnecessary for thepurposedescribed in thisnotice. Furthermore,weguarantee thatwehaveundertakenalltheappropriatetechnicalandorganization-almeasures,accordingtothetechnicalstandardsandtheapplica-blelawsandregulations,inordertosafeguardthattheprocessofyourpersonaldata,eitherbytheCompanyorbythirdpartiesonitsbehalf,islegitimate,appropriateandadequatelysecureinordertopreventanyaccidentalorunlawfuldestruction,loss,alteration,un-authoriseddisclosureof,accesstooranyotheruseofsuchdata.

YOUR RIGHTS

Accordingtoapplicablelegislation,inthecontextofGrievanceHan-dling,youhaveandcanexercisethefollowingrights,afterverifica-tionofyouridentity:• righttoaccessyourpersonaldata, includingtherighttobein-

formedonwhetheryourpersonaldataisbeingprocessedatallandifyes,toobtainfurtherinformationontheprocessing,

• right to rectificationof any inaccurateor incompletepersonaldataofyours,

• righttoobjecttotheprocessing,forwhichtheCompanyinvokesitlegitimateinterest,aswellas-andonlyiftheconditionsspeci-fiedbyapplicablelegislationaremet:

• righttoerasureand• righttorestrictionofprocessing

Incaseofexercisingyourrighttorectification,erasureandrestric-tionofyourdata,theserequestswillalsobecommunicatedtoanythird-partyrecipientstowhomthisdatahasbeeninthecontextofGrievanceHandling.

Youcanexerciseanyof theabovementionedrightsbysubmittingawrittenrequesttoourCompany.Youcanexpectareplytosucharequestwithinone(1)monthfollowingitsreceiptbytheCompany.Thisdeadlinemaybeextendedfortwo(2)additionalmonthsduetothecomplexityofyourrequest,and/orthehighvolumeofrequestsreceived.

CONTACT DETAILS

Youmayaddressallyourquestions,clarificationsorrequestsrelat-edtotheprocessofyourpersonaldatainthecontextofGrievanceHandling,bycontactingtheDataProtectionOfficerofLAMDAviatheemail:[email protected]

Inanycase,ifyoufeelthatwedidnotprovideasatisfactoryresponsetoyourrequestandtheprotectionofyourpersonaldataisviolatedinanywaywhatsoever,youhavetherighttolodgeacomplaintwiththeHellenicDataProtectionAuthority,usingthefollowingcontactdetails:

Website www.dpa.gr/

Address KifisiasAvenue1-3,P.C11523,Athens

ContactCenter +302106475600

Fax +302106475628

E-mail [email protected]

Stakeholder Engagement Plan / The Hellinikon Project /