Stakeholder Coordination - Thailand NSW Case - Somnuk Keretho, PhD UNNExT Advisory Committee Director, Institute for IT Innovation Kasetsart University,

Stakeholder Coordination- Thailand NSW Case -

Somnuk Keretho, PhDUNNExT Advisory Committee

Director, Institute for IT InnovationKasetsart University, Bangkok

[email protected]

An Integrated Trade Facilitation Strategy for Greece including Single Window

19-20 July 2012, Athens, Greece

Page 2An Integrated Trade Facilitation Strategy for Greece including Single Window, 19-20 July 2012, Athens, Greece

The Objectives of this presentation

To discuss some approaches on how to secure sustained support of key policy makers.

To share Thai NSW Case and lessons learned on how to put in place inter-agency collaboration and coordination mechanisms

Page 3An Integrated Trade Facilitation Strategy for Greece including Single Window, 19-20 July 2012, Athens, Greece

How to secure sustained support of key policy makers?

1. Creating political will (establishing it as the national commitment), e.g.

Establishing it as the national commitment (by developing national strategic plan, and obtaining endorsement by the highest political institution, e.g. the Prime Minister, the Cabinet, the President, ….).

Establishing it as a regional commitment, e.g. MOU signing among the Head of States to develop the National SW and the regional SW.

2. Institutionalizing the policy, i.e. transforming the policy mandates into normal routine management, e.g.

Institutionalize the National High-level Committee, and Project Management Group for steering and overseeing the SW implementation, by the Cabinet’s mandates and by laws (with the support from several working groups, governments, business sectors and academia)

Securing the necessary budgets to finance the project.

3. Establishing an effective inter-agency collaboration platform

Page 4An Integrated Trade Facilitation Strategy for Greece including Single Window, 19-20 July 2012, Athens, Greece

Source: Adapted from T. Phuaphanthong, T. Bui and S. Keretho “Establishing Interagency Collaboration in Large-Scale Systems Development: Lessons Learned from an e-government Project for Trade and Transport Facilitation. “

The 15th Americas Conference on Information Systems, San Francisco, California August 6th-9th 2009.

Awareness raisingEvents

Regular monitoring and reporting

Diplomatic and interpersonal skillsof lead consultants

Formal commitments in terms of budget/investment

Perceived needs forinter-agencies

partnership

A sense of being held accountable must be established among key stakeholders.

Shared Goals and

Vision

Policy Manager

OGAs

Middle

Managements

Experts/ consultants

A number of

platforms for interaction

Personnel chemistry

How to Establish an Effective Inter-agency

Collaboration and Coordination Platform?

Thai NSW Case & Discussion

on how to secure sustained support of key policy makers, and

how to put in place effective inter-agency collaboration mechanisms.

Page 6An Integrated Trade Facilitation Strategy for Greece including Single Window, 19-20 July 2012, Athens, Greece

National Commitment Thailand Single

Window Case

Referring to – ‘Thailand NSW” presentation byMr. SINMAHAT Kiatjanon, Thai Customs Department - February 2010., Nepal.

Page 7An Integrated Trade Facilitation Strategy for Greece including Single Window, 19-20 July 2012, Athens, Greece

Logistics Development Master Plan (2007 -2011)endorsed by the Thai Cabinet on Feb 2007

Action Plan to develop data exchange platform among

different government agencies and business related to

import/export procedures

National Single Window (e-Logistics)To reduce the trade logistics costfrom 19% (2007) to

16% (2011)(comparing to GDP)

Towards A World-class National Logistics Environmentto become a Trade Hub for Indochina Vision

Objectives1.Reducing logistics cost (Cost Efficiency), increase business

Responsiveness, Reliability and Security2.Create Value-Added on logistics industry and related business

StrategicAgenda

Improve Logistics efficiency in industry

Improve efficiency

in transport

and logistics

BuildLogisticsService

Providers Business

Enhance

Trade

Facilitation

BuildHuman

Resources in

Logistics

54321

Thailand Single Window

Case

Page 8An Integrated Trade Facilitation Strategy for Greece including Single Window, 19-20 July 2012, Athens, Greece

Partnership among Governments & Trade

Referring to – ‘Thailand NSW” presentation byMr. SINMAHAT Kiatjanon, Thai Customs Department - February 2010., Nepal.

Page 9An Integrated Trade Facilitation Strategy for Greece including Single Window, 19-20 July 2012, Athens, Greece

Platform InterplayLevels/

Drivers

Political will

Strategic

• National Committee on Competitiveness

• Cabinet decree• NLC and NSW Sub committee

• Source of legitimacy and budget

• Source of authority for NESDB, MICT, Customs Dpt.

• NSW Master Plan, comprising multi-ministry projects

• Sub committee on NSW

• Flagship status under Logistics and Trade Facilitation issues

• Designating Lead Agencies (MICT, NESDB, Customs Dpt.)

• Regular meetings drive progress

• Informal meeting and dialogue create mutual trust and understanding

• Lead consultant helped draw out over all architecture and model

• MICT Task Force allocating budget to 12 Dpt.

• Customs’ two Sub working groups on streamlining BP + aligning data required and technical communication protocol

• MICT enforced Cooperation via budgeting and procurement process

• Customs procedure reform implemented by Customs Dpt. forced some OGAs to come along

Operational

Ref: Suriyon, NESDB

At Least 3 Levels of Interplay are needed.

NESDB=National Economic and Social Development BoardNLC = National Logistics Committee

Thailand Single Window

Case

Page 10An Integrated Trade Facilitation Strategy for Greece including Single Window, 19-20 July 2012, Athens, Greece

Key National Inter-agency Collaboration

1. National Logistics Committee of Thailand

2. National Sub-committee of Data Integration for Import, Export and Logistics

3. Steering Committee on National Single Window Development

4. Interagency Technical Working Group on NSW

5. Interagency Legal Working Group

Chaired by: Deputy Prime Minister(High-level Policy Direction on National Logistics Development)Secretariat by: NESDB

Chaired by: Deputy Permanent Secretary/Ministry of Finance(Recommendations for Laws and Regulations, Governance, Budget Approval, …..) Secretariat by: Customs

Chaired by: DG of Customs Dept(Steering and monitoring the development progress,….)

Chaired by: Customs IT Manager(Approving the to-be business process and document/data simplification, designing the technical standards,…)

Chaired by: Deputy DG, Customs Dept(Resolving legal and regulation issues,..)

Thailand NSW

Page 11An Integrated Trade Facilitation Strategy for Greece including Single Window, 19-20 July 2012, Athens, Greece

Summary National Commitment is the most critical factor for the

successful implementation of a SW environment.

The SW Political Will needs to be institutionalized, i.e. transforming this policy mandate into routine management mechanisms among those stakeholders involving in the implementation and operations of SW.

Inter-agency collaboration and coordination mechanism among governments and trade is one of the most challenging issues.

The three main issues above normally determine whether the SW project will succeed or fail, and also determine how fast or how effective the SW projects will proceed.

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Recommendations for Greece Customs Department must have the mandate from the Cabinet to

actively engage and lead this SW initiative at both the national level as well as the EU regional level.

At least 4 levels of interagency collaborative platform should be established and institutionalized……….

– Integrated Export Facilitation Steering Committeechaired by: Deputy Prime Minister

– NSW (ICISnet + Regulatory SW + Port SW) Development Steering Committeechaired by: Customs Director General

– Interagency Technical Working Group(Business Process Simplification, Data Harmonization, Application Architecture, Standards and Interoperability, ….)

– Interagency Legal Working Group