Stacking Behavior in Our Favor Jeff Adams Alliant Energy AESP 27 TH National Conference Orlando, FL February 16, 2017
Stacking Behavior in Our Favor
Jeff AdamsAlliant Energy
AESP 27TH National ConferenceOrlando, FL
February 16, 2017
□Mission: provide energy solutions and exceptional service that our customers and communities count on – safely, efficiently and responsibly
□Wisconsin operating unit servicing 435,000 customers
□Fund part of Focus on Energy
A Stacked Behavioral StrategyCommitment
+Feedback
+Follow-through
+Framing
+Rewards & Gifts
= Behavior change!
Approach
EMAIL OPENS
68% 100% 141%
33% 150% 5%
EMAIL CLICK THROUGHS WEBSITES VISITS
PROGRAM AWARENESS PROGRAM PARTICIPATION CUSTOMER SATISFACTION
Results
And…verified energy savings