ST. ELIZABETH ANN SETON (Prospect Place) CLINIC

NIATx 2009 - 2010

Admission Then Recovery

Confucius The longest journey begins with a single step.

Increase admissions by 25% Maintain an average census of 90% Achieve a six month retention rate of 90%

Involve Customers

Intensify community outreach

Change internal procedures

Educate staff

Review

Chart1

0.78

1

Retention

Sheet1

Retention

2008-200978%

2009-2010100%

Chart1

297

345

Census

Sheet1

Census

2008-2009297

2009-2010345

Chart1

45

76

Admissions

Sheet1

Admissions

2008-200945

2009-201076

To resize chart data range, drag lower right corner of range.

Same day admissionsReduced wait timesReductions in missing of daily medicationIncreased census

Staff and the Project

Patient Satisfaction

Next Steps

******