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C o m p a n y P r o f i l e
ARelationshipApproachtoComplexArrangements
Itisnosecretthatthemajorityofcomplexpublic-publicand public–private business arrangements includingoutsourcingandPPParrangementsfallshortofmee<ngstakeholders expecta<ons over the long term. Thesingle leading cause of failure is that long termagreements are structured and managed as sta<ctransac<onsordeals thatdonotadaptwell to changeandevolu<on.The SRS Rela<onal model places the “rela<onship”among stakeholders at the heart of deliverymanagement and contract performance. Outsourcing,Shared Serv ices , FutureSourc ing™ and PPParrangements are structured as dynamic and adap<vebusinessrela<onshipsthatdrivechangeandmanagetoachieveimprovedoutcomesatlowerrisk.ThecornerstoneoftheRela<onalModeltoContrac<ngis a Complex Rela<onship Body Of Knowledge™developed over 20 years, working with public sector,industryandleadingacademicins<tu<ons.CRBOK™isarela<onship-based contract management frameworkcontaining rich methodologies which enable op<mallong-termbenefitrealiza<on.CRBOK™ is available in training programs, courses,books and advisory services that address issuesthroughoutthecomplexoutsourcinglifecycle.
ContactUs:[email protected]
www.srscan.com
C o m p a n y P r o + i l e
ARelationshipApproachtoComplexBusinessArrangements
OurPassionandCommitment
MissionHelpourclientsachieveexcellenceindeliverymanagementthroughestablishingandmanagingstrategicrela<onships.
VisionOurvisionistobecometheglobalchangeleaderinshiRingorganiza<onalmindsetaswellasac<onsfromadversarialtransac<onalandcommandandcontroloversightapproachestoaRela<onship-centric,insight-basedmodelofmanagementValues
Rela<ngMutualityRespectInnova<onCon<nuousAlignmentEmpowerment
ClientsWehavehelpedmanyclientsestablishandmanagecomplex,mul<-stakeholders ini<a<ves rangingfrombuildinginter/intra-agencyrela<onshipstodeliveringlargetechnologyinfrastructure,businessprocessmoderniza<on,navyships,highwaysandtransporta<onsolu<ons. Ourclients are publicand private sector organiza<ons leading the change inmodernizing complex outsourcing and PPPmanagement:• AgricultureandAgri-FoodCanada• Alcan• Alcatel• AlfalahHolding• CanadaBorderServicesAgency• CanadaRevenueAgency• CanadaSchoolofPublicService• CanadianFoodInspec<onAgency• Ci<zenshipandImmigra<onCanada• DepartmentofNa<onalDefence
ContactUs:[email protected]
www.srscan.com
C o m p a n y P r o + i l e
• Elec<onsCanada• GVRD• HRandSkillsDevelopmentCanada• IndustryCanada• Jus<ceCanada• OntarioLo^eryandGamingCorpora<on• MinistryofChildrenandYouthServices• OntarioMinistryofEduca<on• OntarioMinistryofGovernmentServices• MinistryofHealthandLong-TermCare
• OntarioMinistryofNaturalResources• OntarioMinistryofRuralAffairs• Oracle• PublicSafetyCanada• PublicWorksandGovernmentServices• ServiceCanada• SharedServicesCanada• SJCCommunica<ons• TransAlta• Transporta<onSafetyBoardofCanada
Services
OurClients’PrioritiesTo improve outcomes and increase certainty in long-term arrangements, organiza<ons arerecognizingtheneedtostructureandmanageRela<onshipsnotjustcloseFinancialTransac<ons.
Leading organiza<ons have benefited from our services by engaging our consultants as residentRela<onships&StrategicDeliveryManagementadvisors(RSDM).
IntheRela<onshipandServiceManagementadvisoryRoleweserve inamentoringcapacitywhileproviding our clients with the Rela<onship-basedMethodology, processes and tools, training andservicesneededtoestablishandmanagelong-termhighperformingrela<onships.
ServiceOffering
KnowledgeTransfer&Training
• Online&In-classrela<onalcontrac<ngandcollabora<veworkingtrainingprograms
Planning• Stakeholdersalignment• Outcome&performanceindicatorsdefini<on• IndustryAnalysis• Rela<onshipsImplementa<onStrategyExis4ngRela4onships• StrategicFitAssessmentsandgapiden<fica<on• Rela<onshipsCharterDevelopmentandopera<onaliza<on• AligningStrategicDeliveryManagementorganiza<onNewRela4onships• Rela<onshipsCharterDevelopmentandopera<onaliza<on• ProcurementManagement• StrategicFitEvalua<on• OpenBookFrameworkforFinancialevalua<on• Rela<onshipsCharter• Transi<onManagementRela4onshipsandServiceManagement• EstablishingandOpera<ngRela<onshipsManagementOffice• ManagingRela<onshipsPerformance
ContactUs:[email protected]
www.srscan.com
C o m p a n y P r o + i l e
ARelationshipApproachtoComplexBusinessArrangements
ComplexRelationshipsBodyOfKnowledge-CRBOK™
CRBOK™ServicesWorkingwithindustryandleadingacademicins<tu<onsoverthepast20years,wehavedevelopedaComplexRela<onalBodyofKnowledge(CRBOK™)whichcontainsmethodologiesandtoolstodrivehighperformanceatalowerrisk.
UsingtheCRBOK™,ourRSDMAdvisorscanhelpyoualignyourdeliverymodelandpartneringframeworkwithyourorganiza<onalstrategyandexternalenvironment.
ContactUs:[email protected]
www.srscan.com
C o m p a n y P r o + i l e
CRBOK™CapacityBuilding&KnowledgeTransfer
ARelationshipApproachtoComplexBusinessArrangements
SRS'successindeliveringservicestoourclientsisinnosmallpartduetothestrengthanddepthofourresources:
• Teamwork:Collabora<ve,efficient,agileandopentochange• ClientEmpathy:WeworkinthebestinterestofourClients• BusinessFocus:Commitmentto<melinesandbudgets• OpenDialogue:CommitmenttoTeamandStakeholdercommunica<ons• WorkEthic:Focusongegngthejobdone–Weclaimsuccesswhenourclients
aresuccessful
ContactUs:[email protected]
www.srscan.com
C o m p a n y P r o + i l e
ElmerOzipkoAdvisor,BusinessProcessServices
GusAkroucheAdvisor,Procurement
AndyAkrouche,MBAPresident
BarryFerrarAdvisor,BusinessOutsourcing
AnthonyKoziolAdvisor,BusinessOutsourcing
HenryJaffeAdvisor,Procurement
MarkAlice,MBABusinessDevelopment
MelissaRusk,MBAResearchandCommunica<ons
ARelationshipApproachtoComplexBusinessArrangements
MichaelMiles,MBA,Ph.D.SpecialAdvisor
CoreAdvisoryTeam
ContactUs:[email protected]
www.srscan.com
C o m p a n y P r o + i l e
CoreAdvisoryTeam
MichaelHren,BScAdvisor,StakeholderServices&PPP
ManagingPartner-GTA
MontyMukerji,MBAExecu<veLead,OutsourcingPPP
TerryRiley,Advisor,Outsourcing&PPP
JoannaBarclay,Organiza<onalChangeManagement
JohnKellenbergerAdvisor,CorporateFinance
LesJohnsonAdvisor,Outsourcing&PPP
JeanMontplaisir,MBAAdvisor,Procurement&PPP
JeannieArmstrongAdmin&Communica<ons
RobertSabga,MSEdForeignRela<onsExpert
ARelationshipApproachtoComplexBusinessArrangements
C o m p a n y P r o f i l e
O"awa275SlaterSt.,Suite901,O^awa,Ont.K1P5H9
email:rela<[email protected]
Contactus
RecommendedReadingRela<onshipsFirst:TheNewRela<onshipParadigminContrac<ngbyAndyAkrouche
Toronto1DundasStreetWSte2500
TorontoONM5G1Z3email:rela<[email protected]
Tel.416.260.4253www.srscan.com
StrategicRela2onshipsSolu2onsInc.
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