SQM Lecture3 Org Structure Roles&Resp

8/9/2019 SQM Lecture3 Org Structure Roles&Resp

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Service Quality Management -

Lecture 3

Dr. Sriram Devanathan

Jan 2010

1


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v w yplayers in the Six Sigma organization

Explain the role of the Guiding Coalition

Explain Six Sigma organizational structure


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Sets and maintains broad oals for im rovement

projects in area of responsibility

, ,direction or scope of a project

Finds (and negotiates) resources for projects

Re resents the team to the Leadershi rou andserves as its advocate

Project Hopper


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between teams or with people outside the team

Works with Process Owners to ensure a smooth

handoff at the conclusion of an improvementpro ec

management tasks

Assures that control plan is effective inimproving Y


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Six Sigma Roles Master Black

Belt Owns subsidiar function or market de lo ment lan

and results Administrative manager for BBs

Keeps BBs on track

Keeps Champions & Managing Director involved

Communicates Six Sigma methodology and tools

Leverages best practices

Mana es ro ect ho er and rioritizes ro ects


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Six Sigma Roles Master Black

Belt

-

organizations capability with Black Belts andGreen Belts

Drives project identification and completion

Kee s the ro ect ho er full

Checks projects for alignment with corporategoals

Communicates, teaches, and coaches

A lies tools and methods to areas outside ofcurrent focus


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Proficient in Six Si ma tools and their

application Selects ri ht team members with Cham ions

and MBBs

Leads ro ect team

Implements DMAIC methodology

r ves g mpac programs o o om ne Shares best practices

Mentors Green Belts


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Facilitates, communicates, and teaches

Runs projects in a team environment

Develops high-potential talent and builds the

Looks for a licabilit of tools and methods toareas outside of current focus


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time basis Su orts strate ic Black Belt ro ects b

leading a sub-project

Technical rocess ex ert

Drives continuous improvement

Works in own functional area

All salaried employees will be Green Belttrained


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success Si ns off on ro ect estimates and results

Provides input to the project selection process

projects

Works with MBB Cham ions Mana inDirector to quantify projects

Confirms the Project Y objective as defined bythe BB is appropriate and will result in hard

savings


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Trains MBBs and BBs

Trains Green Belts with help from BBs and MBB

Coaches BBs and GBs in proper use of tools for project

success

Consulting resource for project teams

Responsible for all translation of training materials intolocal language

Maintains and develops curriculum


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Launches and sponsors improvement efforts

process owners and with functional managers

Maintains process documentation

Measures/monitors rocess erformance

Tracks financial performance

relationship to other processes

Sigma levels of quality, efficiency and flexibility


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Six Sigma RolesSix Sigma Roles Process OwnerProcess Owner

Creates (with BB) control plan documentation

use of control plan (including SPC if applicable)

identifies effectiveness of control plan

Tracks financial benefit and updates Six Sigma

tracking period)


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Guiding Coalition

Champion

BlackBelt

Resource and

Process OwnerLeads BBs, manages

ro ect ortfolio, and

x gmaDirector

Black

drives culture change

e

Project Team Leader


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Project Coalition

In addition to the Guiding Coalition, a project

coalition of Champion, BB, and Process Ownermay form to guide a specific project

Champion focuses on high level accountability

and ownership ac e s pro ec ea er an oo mas er,

solves the problem y = f(x), and works with

The Process Owner is responsible for maximizing,

Plan, and tracking financial benefits


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Coalitions

Master

Guiding

Black Belt Champion

Project

Champion

Six SigmaDirector

Black Belt

GreenBelt /Black

ProcessOwner

e


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Project Screening SystemProject Screening System

DEFINE

Pro j ect I deas/ Pro j ect I deas/ Multiple Sources:MBB, Champion, Work Process Identified?

Goal Tree Linkage,Global Strategic Plan

Fin e Fi l t erFin e Fi l t erBB, Finance, ...,

between BSL & ENT/Goal?Clear line of sight fromProject Y to Critical Y?

YES to proceed

Ranked Projects Appr oved for BB (w ith resources) byVP , Six Sigma Director, MBB,

Champion, Controller($),Steerin Committee s

Coarse Fi l terCoarse Fi l ter

Pro jec ts i n QueuePro jec ts i n Queue

Address Critical Y(top down)?Cause for Pain(bottom up)?

Many

Process Map

MEASURELarge $ Opportunity?

YES to proceed

Few KeyXs

Xs C&E Matr x

Multi-Vari

ANALYZE

IMPROVE

ReducedXs

FMEA

2-3Expts

Medium Fi l t e r Med ium Fi l t e r Unknown Solution?Use of Six Sigma Tools?High Level of Complexity(BB or GB project)?

YES to proceed

Ctrl PlanCONTROLrXs

Opt im ized Process Opt im ized Process

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