SPS Toronto - Troubleshooting On-Premises SharePoint

Jason Warren

Dynamic Owl Consulting

@jaspnwarren

Jason Warren

SharePoint Server MVP

Infrastructure Architect @ Dynamic Owl Consulting

[email protected]

Twitter: @jaspnwarren

Reddit: /u/JasonWarren in /r/SharePoint and others

Blog: jasonwarren.ca

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Audience and scope

What’s in SharePoint

Permissions for troubleshooting

Windows tools

IIS

SharePoint diagnostics

Other tools

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SharePoint Developers

“SharePoint Administrators”

Actual job title

Other IT people/groups who are responsible for SharePoint

Helpdesk

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Real-world troubleshooting on-premises SharePoint

Server, Foundation, 2016, 2013, 2010, 2007

“What can I do to figure out why SharePoint isn’t working?”

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SharePoint Online

Exam prep

Troubleshooting SQL Server (beyond connectivity)

Troubleshooting customizations/third party tools

SharePoint development

Personal troubleshooting session

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SharePoint is built on common Microsoft technologies

Windows Server

Internet Information Services (IIS)

.NET

SQL Server

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Member of the Administrators local machine group on all servers running SharePoint

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Member of the SharePoint Farm Administrators Group

SharePoint Shell Admin for running PowerShell

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PowerShell to grant a user Shell Admin on all content databases in the farm:

$ContentDatabases = Get-SPContentDatabase

foreach ($db in $ContentDatabases) {

Add-SPShellAdmin -Username EXAMPLE\You -Database $db

}

Note: can only be run against users. Cannot run for AD security groups

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Member of the Administrators local machine group on all servers running SharePoint

Member of the SharePoint Farm Administrators Group

SharePoint Shell Admin for running PowerShell

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Reboot!

Task Manager, Process Explorer, Resource Monitor: quick insight

Performance Monitor: monitoring long-term

Baseline makes trending easier – every quarter or so

PAL: performance reports

Event Logs: Errors!

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SharePoint runs on IIS

Web application

Servers communicate using web services

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3xx Redirection

301 Moved Permanently302 Found304 Not Modified

2xx Success

200 OK

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4xx User Error

400 Bad Request401 Unauthorized403 Forbidden404 Not Found

5xx Server Error

500 Internal Server Error503 Service Unavailable

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Text files with:

events (something happened!)

traces (narrating what happens)

Increase verbosity to aid troubleshooting

Central Admin and PowerShell controls

Get the CORRELATION ID for best results!

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New-SPLogFile – stops logging to the current file and creates a new logfile on all servers in the farm

Set-SPLogLevel – changes the verbosity of logging

Set-SPLogLevel -EventSeverity Verbose –TraceSeverity VerboseEx

Clear-SPLogLevel – resets verbosity to default

Merge-SPLogFile – consolidates logs from all servers in the farm into a single file

Merge-SPLogFile -Path .\Example.log -Correlation <correlation>

MOST POWERFUL SHAREPOINT TROUBLESHOOTING TOOL

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PAL http://pal.codeplex.com

ULS Viewer https://www.microsoft.com/en-ca/download/details.aspx?id=44020

Fiddler http://www.telerik.com/fiddler

Sysinternals (Process Explorer, TCP View) https://technet.microsoft.com/en-us/sysinternals

PortQry http://www.microsoft.com/en-ca/download/details.aspx?id=17148

SharePoint Search Query Tool https://sp2013searchtool.codeplex.com

SharePoint Manager https://spm.codeplex.com

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GO

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SIL

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PLATINUM

Thank you!Toronto Enterprise Collaboration User GroupChange Management, Governance, SharePoint, Office 365, Yammer, PowerBI, etc

http://www.meetup.com/TSPBUG/Toronto SharePoint Business Users Grouphttp://www.meetup.com/TorontoSPUG/

Saturday July 9, 2016

See you next year!