Springboard to Asia, Springboard to Asia, Connecting the World through e Connecting the World through e- Commerce Commerce Dr Wolfgang Baier Group Chief Executive Officer Singapore Post Limited 16 October 2013
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Springboard to Asia, Springboard to Asia, Connecting the World through eConnecting the World through e--CommerceCommerceDr Wolfgang BaierGroup Chief Executive Officer
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Singapore Post Limited
16 October 2013
SingPost Group at a glance
S$2.4Bmarket capitalisationS$2.4Bmarket capitalisation
> 150 yearsof serving Singapore> 150 yearsof serving Singapore
20032003 12 countries12 countriesIPOIPO footprintfootprint
28%regional revenue28%regional revenue
2007postal liberalisation2007postal liberalisation
4,700size of workforce4,700size of workforce
> 3 millionmail items delivered> 3 millionmail items delivered size of workforcesize of workforcemail items delivered each business daymail items delivered each business day
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Challenges faced by the postal industry
Declining mail volume
Escalating operating costs
Strict regulations
Liberalised marketsLiberalised markets
High service expectations
2
Singapore - efficient gateway to Asia & ASEAN - ideal hub for e-Commerce
Asia
Singapore
ASEAN
Singapore: Asia & ASEAN:Singapore:No. 1 Business environment in the worldNo. 2 Most competitive city in the world17 of 25 Top 3PL providers have regional
Asia & ASEAN: 4.3 billion combined populationUS$10.6 trillion combined nominal GDP8% yearly GDP growthASEAN - 600million combined population &
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HQ / hub operations in Singapore ASEAN 600million combined population & US$2.3 trillion combined nominal GDP
e-Commerce is growing fast globally,but especially in Asiap y
Otherse-Commerce sales in billion
US31.2%Europe
24.5%
6.3%
US35.8%
Europe28.4%
Others5.5%
100% 100%US$1 9 t illi
Asia Pacific38.0%
Asia Pacific30.3%
US$1.1 trillion US$1.9 trillion
20162012 Asia Pacific e-Commerce sales expected to be more than US$1 trillion by 2020
Source: eMarketer, June 2013
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Asia e-Commerce costs need to become more competitive to stimulate growthp g
Estimated e-Commerce logistics cost as a % of total e-Commerce market (2012)
20+%
of total e Commerce market (2012)
10% - 15%
US/EU AsiaUS/EU Asia
Source: Transport Intelligence, Asia Pacific e-Commerce Logistics 2013
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SingPost Group vision and businesses
Regional leader in e Commerce logistics ande-Commerce logistics and trusted communications
Protecting the Core Growing the Wings
Retail & Financial Svcs
Digital Services
Logistics &e-Fulfilment e-CommerceMail
Singapore’s Public Postal
Licensee
Trusted and secured digital mail platform
Strong logistics network in Asia
Pacific
e-Convenience at your
fingertips
Multi-channel network
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Trusted communications: converging digital and physical channels
Trusted Communications
Letter DeclineLetter Decline
Trusted Communications
Letter DeclineLetter Decline
RisingCostsRisingCosts Strict
RegulationsStrict
Regulations
Digital Mail
Innovative Products
Infrastructure & Processes
Increasing CompetitionIncreasing Competition
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e-Commerce logistics: delivering end-to-end solutions
e-Commerce Logistics
Transportation Warehousing & Last Mile Delivery Marketing, Content
e-Commerce Logistics
Transportation Fulfilment & Returns Mgmt & Payments
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Fulfilling full spectrum of e-Commerce transportation needs
Transportation Warehousing & Fulfilment
Last Mile Delivery & Returns
Marketing, Content Mgmt & Payments
Ocean / Air forwarding Postal networks Logistics partners
FamousFamousHoldings
Top 3 Singapore-based sea freight consolidator & forwarder
Global network of own offices in 11 cities in the 6 countries
USAustralia
Japan
China Singapo
reMalaysia
FamousHoldings
forwarder countries
Annual consolidations throughput is about
Able to meet the special demands of chemical and fineAsia Pacific
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throughput is about 28,800 TEUS
chemical and fine art industry
Satisfying e-Commerce requirements through innovative warehousing & fulfilment capabilitiesg p
Providing effective
Transportation Warehousing & Fulfilment
Last Mile Delivery & Returns
Marketing, Content Mgmt & Payments
e-Commerce fulfilment:
Low order to line ratio
Management of large number of SKUs
Manage “long-tail” slow movers
Throughput maximising design
Space optimising setup
Manage fulfilment cost – Lean Six Sigma, Technology
Short order-to-fulfilment cycle time 12 warehouses
Sustainable low-cost packaging
Innovative solutionsRegional coverageMaximising labour
efficiency
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Providing choice and control over last mile delivery for e-Commerce customers
SMS/ EmailInteractions
Transportation Warehousing & Fulfilment
Last Mile Delivery & Returns
Marketing, Content Mgmt & Payments
Web-enabled Track & Trace 7 Days/ Week ays/ ee
Post office
Convenience store
touchpointsFlexible Doorstep Delivery
One LoginMulti-channel
24/7 POPStation11
Putting all pieces into one complete solution: Adidas.com.sg powered by SingPost
Southeast Asia coverage
Transportation Warehousing & Fulfilment
Last Mile Delivery & Returns
Marketing, Content Mgmt & Payments
End-to-end e-Commerce solution
Hub and spoke set-up
shop.adidas.co.th
shop.adidas.com.sgshop.adidas.com.my
shop.adidas.com.ph
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Guiding our organisation to transform, by walking the talk
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Achieving HighAchieving High
Ranked No 1postal agency in the world Global Service Provider World Mail Award 2013postal agency in the worldtwo years in a row of the Year award for People Management
Thank YouThank You
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