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#LLCSeries #LLCSeries Spo$ng Buying Signals At All Stages: Applying Predic7ve Analy7cs Across The Customer Lifecycle SPONSORED BY
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Spotting Buying Signals At All Stages: Applying Predictive Analytics Across The Customer Lifecycle #LLCSeries

Aug 10, 2015

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Page 1: Spotting Buying Signals At All Stages: Applying Predictive Analytics Across The Customer Lifecycle #LLCSeries

#LLCSeries #LLCSeries

Spo$ng  Buying  Signals  At  All  Stages:  Applying  Predic7ve  

Analy7cs  Across  The  Customer  Lifecycle  

SPONSORED  BY  

Page 2: Spotting Buying Signals At All Stages: Applying Predictive Analytics Across The Customer Lifecycle #LLCSeries

#LLCSeries

Follow  this  webinar  on  LinkedIn  &  Twi>er  

#LLCSeries    

Demand  Gen  Report:    @DG_Report  SalesPredict  :  @SalesPredict  

Forrest  Leighton  :    @ForrestLeighton  Yaron  Zakai-­‐Or:  @yzakai  

Page 3: Spotting Buying Signals At All Stages: Applying Predictive Analytics Across The Customer Lifecycle #LLCSeries

#LLCSeries

#LLCSeries  Prize  Box  For  each  live  session  you  a>end  from  the  #LLCSeries,  you  will  be  entered  to  win  an  item  from  the  Prize  Box!  Up  to  12  entries  per  registrant  allowed.  

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Page 4: Spotting Buying Signals At All Stages: Applying Predictive Analytics Across The Customer Lifecycle #LLCSeries

#LLCSeries

About  Demand  Gen  Report  •  Launched  in  2007  to  track  best  prac^ces  in                  

lead  genera^on  

•  Newsle>er  has  grown  to  more  than  30,000  readers  

•  We  also  offer  a  menu  of  research  and  best  prac^ces  reports    

•  New  audio/video  podcasts  at  DemandGenReport.com  

@DG_Report  h>p://linkd.in/DG_Specialists    

Page 5: Spotting Buying Signals At All Stages: Applying Predictive Analytics Across The Customer Lifecycle #LLCSeries

#LLCSeries

On24  Logis^cs    

• Whitepaper  • Datasheet  • Contact  Us  Link  

• Whitepaper  • Datasheet  • Contact  Us  Link  

Page 6: Spotting Buying Signals At All Stages: Applying Predictive Analytics Across The Customer Lifecycle #LLCSeries

#LLCSeries

Panelists  

Forrest  Leighton  Vice  President  of  Marke^ng  

MarcomCentral  

MODERATOR:  Carol  Kroll      Editor-­‐in-­‐Chief,  Demand  Gen  Report  

Yaron  Zakai-­‐OrCo-­‐founder  &  CEO

SalesPredict    

Page 7: Spotting Buying Signals At All Stages: Applying Predictive Analytics Across The Customer Lifecycle #LLCSeries

Yaron Zakai-Or Co-Founder & CEO

Finding Hidden Buying Signals

Throughout the Customer Lifecycle

Page 8: Spotting Buying Signals At All Stages: Applying Predictive Analytics Across The Customer Lifecycle #LLCSeries

Buyers Research Independently

Predictive Distills Hidden Buying Signals

The Revenue Challenge

Interest can be Gauged Outside Marketing Automation + CRM

Page 9: Spotting Buying Signals At All Stages: Applying Predictive Analytics Across The Customer Lifecycle #LLCSeries

Millions Wasted on Demand Gen & Churn

•  B2B Cost-per-Lead (CPL): $11-$100 •  Slow response = low conversions

•  21x decrease between 5-30 mins. •  35%-64% of leads never get called! •  New customer acquisition costs 4x-10x retaining a customer

Page 10: Spotting Buying Signals At All Stages: Applying Predictive Analytics Across The Customer Lifecycle #LLCSeries

Who’s Likely to Buy?

Who’s Likely to Buy More?

Who’s Likely to Churn?

How Predictive Technology Can Help

Page 11: Spotting Buying Signals At All Stages: Applying Predictive Analytics Across The Customer Lifecycle #LLCSeries

1x/min

1x/Week

Score + Insights

Success Model

Opportunity

Automated Predictive Scoring & Insights

Wins Losses

External Data Sources

Internal Data Sources

Demographics | Firmographics | Behavioral

Page 12: Spotting Buying Signals At All Stages: Applying Predictive Analytics Across The Customer Lifecycle #LLCSeries

Qualified Pipeline Lead Qualification Speed

Conversion Rate

1.3x 8x 2.75x

Typical Results with SalesPredict

Renewal Rate

+10%

Page 13: Spotting Buying Signals At All Stages: Applying Predictive Analytics Across The Customer Lifecycle #LLCSeries

SalesPredict helps us by finding new opportunities within a huge haystack of old leads.

Jeff Campbell Chief Revenue Officer

Scientific Approach Yields Results

Page 14: Spotting Buying Signals At All Stages: Applying Predictive Analytics Across The Customer Lifecycle #LLCSeries

Stop Fighting About “Qualified” Leads

Conversion Increase 1.75x

SalesPredict is a lifesaver at filling the gap between sales and marketing!  

Jim Herkert, CEO

Page 15: Spotting Buying Signals At All Stages: Applying Predictive Analytics Across The Customer Lifecycle #LLCSeries

2x 9x +25% Conversion Rate Lead Qualification Speed Qualified Pipeline

Case Study: Customer Lifecycle Intelligence

Renewal Rate

+10%

Page 16: Spotting Buying Signals At All Stages: Applying Predictive Analytics Across The Customer Lifecycle #LLCSeries

InsideView: Predictive Lifecycle

SalesPredict allowed us to reach 100% accuracy on renewal predictions for key segments of our customer base. This allowed me to allocate resources more effectively & increase renewal rates by 10%.

                                   Mike Gettman Director, Customer Success

Page 17: Spotting Buying Signals At All Stages: Applying Predictive Analytics Across The Customer Lifecycle #LLCSeries

Thank You

[email protected] @yzakai

@salespredict

Page 18: Spotting Buying Signals At All Stages: Applying Predictive Analytics Across The Customer Lifecycle #LLCSeries

Forrest Leighton Vice President of Marketing

MarcomCentral July 21, 2015

Page 19: Spotting Buying Signals At All Stages: Applying Predictive Analytics Across The Customer Lifecycle #LLCSeries

Agenda

•  About Us •  Our Marketing Approach •  Technology Stack •  Why Salespredict •  Insights

Page 20: Spotting Buying Signals At All Stages: Applying Predictive Analytics Across The Customer Lifecycle #LLCSeries

About PTI & MarcomCentral §  Long Track Record

–  Incorporated in 1999 –  Over 8,300 MarcomCentral Sites –  Nearly 2,000,000 MarcomCentral

User Accounts –  Many of the Fortune 500 use

MarcomCentral

§  Outstanding People –  Dedicated to Software Development

& Services –  80+ Employees –  Solana Beach, CA HQ –  Development Office in Chicago –  Total Commitment to Client Success

Page 21: Spotting Buying Signals At All Stages: Applying Predictive Analytics Across The Customer Lifecycle #LLCSeries

MarcomCentral

•  Branded Web Portal •  Centralized Marketing Materials •  Controlled Versioning •  Intelligent User Access •  Marketing Personalization •  Automated Workflows •  On-Demand Campaigns

Page 22: Spotting Buying Signals At All Stages: Applying Predictive Analytics Across The Customer Lifecycle #LLCSeries

Marcom Central Portal Examples

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Marcom Central Portal Examples

Page 24: Spotting Buying Signals At All Stages: Applying Predictive Analytics Across The Customer Lifecycle #LLCSeries

MarcomCentral •  MarcomCentral manages and customizes marketing pieces across your entire organization.

Control your brand and distribute any kind of asset – when and how you need it.

Page 25: Spotting Buying Signals At All Stages: Applying Predictive Analytics Across The Customer Lifecycle #LLCSeries

Marketing Approach

•  Generate qualified leads using various channels •  E-mail, PPC, Display, Etc… •  Lead Qualification Specialists qualify leads before

passing to sales •  Field Sales Organization •  Goal is for aggressive growth

Page 26: Spotting Buying Signals At All Stages: Applying Predictive Analytics Across The Customer Lifecycle #LLCSeries

Technology Stack

A few of the key ones… •  Marketo – Marketing Automation •  SalesForce - CRM •  InsightSquared – Analytics (new) •  SalesPredict – Predictive (new) •  Bizible – Search Analytics

Page 27: Spotting Buying Signals At All Stages: Applying Predictive Analytics Across The Customer Lifecycle #LLCSeries

Marketing Channels

E-mail SEO/PPC Organic Web Social Events Webinars PR Referral

Page 28: Spotting Buying Signals At All Stages: Applying Predictive Analytics Across The Customer Lifecycle #LLCSeries

Example: Organic Search

Page 29: Spotting Buying Signals At All Stages: Applying Predictive Analytics Across The Customer Lifecycle #LLCSeries

Marketo Campaign

Page 30: Spotting Buying Signals At All Stages: Applying Predictive Analytics Across The Customer Lifecycle #LLCSeries

Activity Tracking – SFDC Updates

Page 31: Spotting Buying Signals At All Stages: Applying Predictive Analytics Across The Customer Lifecycle #LLCSeries

Challenges •  Large database •  Highly reactionary lead generation •  How to identify and target the best opportunities

for outbound and inbound •  Sales reps and LQS’s need to generate their

opportunities not provided by Marketing •  Campaign approach needs help •  Data acquisition •  Social targeting i.e. LinkedIn, Facebook

Page 32: Spotting Buying Signals At All Stages: Applying Predictive Analytics Across The Customer Lifecycle #LLCSeries
Page 33: Spotting Buying Signals At All Stages: Applying Predictive Analytics Across The Customer Lifecycle #LLCSeries

SalesPredict – “Conversation Starter”

Page 34: Spotting Buying Signals At All Stages: Applying Predictive Analytics Across The Customer Lifecycle #LLCSeries

Preliminary Results

•  Great insights for Sales – focus time on the right opportunities

•  LQS can dig deeper •  Future purchases of only “A” leads •  The model will continue to learn

Page 35: Spotting Buying Signals At All Stages: Applying Predictive Analytics Across The Customer Lifecycle #LLCSeries

Forrest Leighton [email protected]

Page 36: Spotting Buying Signals At All Stages: Applying Predictive Analytics Across The Customer Lifecycle #LLCSeries

#LLCSeries

Q  &  A  //  Panelists  

Forrest  Leighton  Vice  President  of  Marke^ng  

MarcomCentral  

MODERATOR:  Carol  Kroll      Editor-­‐in-­‐Chief,  Demand  Gen  Report  

Yaron  Zakai-­‐OrCo-­‐founder  &  CEO

SalesPredict    

Page 37: Spotting Buying Signals At All Stages: Applying Predictive Analytics Across The Customer Lifecycle #LLCSeries

#LLCSeries

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