How to discuss eBooks with patrons Part One Improve your technology skills and interview practice
Most patrons are happy to get the information that helps them get started but...
Instead of I don't know try Let's see if
we can figure this out together
No one expects you to be perfect or know everything.
Hopefully
Read an eBook you may actually like it!
12% of readers of e-books borrowed an e-book from the library in the past year but a majority of Americans do not know that this service is provided by their local library
58% of all library card holders say they do not know if their library provides e-book lending services
55% of all those who say the library is “very important” to them say they do not know if their library lends e-books.
53% of all tablet computer owners say they do not know if their library lends e-books.
48% of all owners of e-book reading devices such as original Kindles and NOOKs say they do not know if their library lends e-books.
47% of all those who read an e-book in the past year say they do not know if their library lends e-books.
Or... you may still
hate eBooksand think you'll never read one again! but you got the eBook and now you know how to use the
resource. You Rock!
One on one patron sessions are great practice and confidence building.
Volunteer for the next opportunity!
The interview, tutorial, assistance, coaching, instruction, help,tech support, guidance, training, encouragement etc.
Types of eBook Reference questions
Directional - Where are your eBooks?
Ready-reference - Do you have eBooks?
Specific Search - Do you have The Infernoby Dave Brown
make a flowchart for all your resources and discuss them with your
coworkers
Create a road map in your mind