Confidential and comprehensive franchisee satisfaction survey results provide insider information about what it’s like to be a franchisee for a given brand. FREE Survey/Research Report at: www.WorldClassFranchise.com/SpherionReport Our Mission: To provide prospective franchisees with insider information about what it’s like to be a franchisee for Spherion. Transparency: We contact EVERY franchisee and ask the tough questions! Confidentiality: Every response remains anonymous so there is NO risk for negative and NO reward for positive feedback! © 2017 Franchise Research Institute. All rights reserved. OVERALL QUALITY JOINT SUCCESS FIELD REPRESENTATIVES OPPORTUNITY LONG-TERM COMMITMENT Q: My franchisor understands that if I am successful, they will be successful. Q: How would you grade the helpfulness of the franchisor’s field representatives? Q: How would you rate your franchise business compared to the local competition? Q: My franchisor and I are committed to a positive, long-term relationship. 69 26 70 30 74 21 60 28 13 67 33 Q: In general, how would you rate the overall quality of your franchisor? A - B - C - D - F Excellent - Very Good - Good - Average - Poor Positive Positive Positive Positive Positive A - B - C - D - F 5 100% 100% 100% Strongly Agree - Agree - Disagree - Strongly Disagree 100% 100% Excellent - Very Good - Good - Average - Poor www.Spherion.com 800.903.0082 5 5 7